Name: Crown Reef Beach Resort And Waterpark
Address: 2918 South Ocean Boulevard, Myrtle Beach, 29577, US

6/10

Pleasant

21 Jul 2026

Daniel

On arrival to the hotel, the cleanliness was horrible - trash throughout the property, trash all over the parking lot and in the hall to your room. Room had existing damage to the bathroom door, TV had damage to it, fridge was missing handle to the door,

After a day or two we started seeing small roaches coming out at night throughout our room. Definitely an issue with this hotel. I guess the only positive was the proximity to the beach.

Family_with_children

10/10

Exceptional

21 Jul 2026

Garry Latimore

Place was very clean and spacious. Can't ask for a better view of the ocean whe in you wake up . Definitely will book again . Front desk clerk was amazing and very informative

Partner

4/10

Poor

21 Jul 2026

Rayburn

This facility is poorly managed versus what is advertised. Multiple maintenance issues throughout our room. Entire facility along with cleaning staff smelt like marijuana. Out of the entire stay we only received room service 1 time to make beds. They never swept the room. We had to call and request new towels daily.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

thomas f

The whole family had a great time. From the pool ,lazy river, water slides arcade etc…

10/10

Exceptional

20 Jul 2026

Mukhabbat

👍👍👍👍👍👍👍👍👍

4/10

Poor

20 Jul 2026

Olivia

Huge roaches by the pool, climbing the wall. One crawled on me by the pool bar and I jumped and fell in the lazy river

Family_with_children

8/10

Excellent

20 Jul 2026

Tammie

For family

Friends

6/10

Pleasant

20 Jul 2026

Windy

They either make you pay a $40ish fee OR put a $250 dollar hold on your account. That was not stated anywhere in the booking process. Loud kids all night long. Extremely tight and scarce parking ramps that you have to pay $15 to use.

Family

10/10

Exceptional

19 Jul 2026

Alicia

Check in was our only problem. I had to wait in line for 45 minutes. But once we got to the desk it was good from there.

Family_with_children

2/10

Poor

19 Jul 2026

Deatra

The website is very misleading. The pictures of the hotel does not match the actual hotel. I would not stay here again!!!! The hotel was very dirty and even the pool area. Also, this hotel is far from everything such as the the board walk, family kingdom, and the sky wheel. DO Not stay here!!! I have stayed at better hotels near North Beach. The hotel is like big Motel and it was not worth the price. Again Do not stay here

Friends_and_family Family

2/10

Poor

19 Jul 2026

Samaiyah

I've been going to the Crown Reef for a few years and this is the first year that I was very disappointed my family as in my kids enjoyed the water slide but besides the cleanest of the room that accommodations the beach just all in all it was not a great experience

2/10

Poor

19 Jul 2026

ADEMARIO

I had a terrible experience at this resort: dirty outdoor areas, a foul-smelling pool, and a disgusting, filthy Jacuzzi. There was hellish noise from machinery right outside my door. I was put in a second-floor room and asked to switch—both the moment I arrived and again the next day—but the answer was always that nothing could be done because the hotel was full. I asked to cancel the reservation, but they said it wasn't possible. I was in my room when, suddenly, someone walked in to do pest control without any warning. Parking cost $15 a day, yet there was more water on the ground than in the sea. The beach chairs available for rent were so old that no one would use them even if they were free. I’ve been to Santa Catarina many times, but this was the worst experience I’ve ever had. The only positive was that the room was clean, with clean towels. In short: it’s an expensive, dirty, and poorly managed place.

10/10

Exceptional

18 Jul 2026

Amy

We had so much fun at the resort ! My kids are both teenagers and they had a blast! Hopefully we can return in the future!

Family_with_children

10/10

Exceptional

18 Jul 2026

Tina

Loved our room and so convenient to the places we wanted to go.

Partner

4/10

Poor

17 Jul 2026

JACELL

Check in was smooth but found roach in room. When we called the front desk they were very rude but eventually moved us to a new room. Trash on floor in halls, almost all of the staff we encountered was rude and seemed bothered to answer any questions.

Family_with_children

10/10

Exceptional

17 Jul 2026

Bryan

👍

Family_with_children

10/10

Exceptional

17 Jul 2026

Jasmine

The property offer many amenities for the whole family. My son really enjoyed the water slides, pool area & arcade. The food was good at there on the property restaurant. I would stay again!

Friends_and_family Family

4/10

Poor

17 Jul 2026

Cortney

Everything was dirty and outdated, thank god it was a short stay and my daughter and I could share a bed, because I would ever let her have slept on the pull out couch. Way too small and way too much money for what you got or in this case didn't get. Nothing was stock correctly and everywhere smelled like pee, Even the ocean smell couldn't get through to over take it. Trash was everywhere and the space overall wasn't a place I would allow my children to play or go.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Jenna Lin

Great for small children! Would come again adults with out children would want to think about north Myrtle!!

Family_with_children

6/10

Pleasant

16 Jul 2026

Natasha

.

Family_with_children

10/10

Exceptional

16 Jul 2026

Maria

You don’t need bathing else!!!

Family_with_children

10/10

Exceptional

15 Jul 2026

Ian

Great family resort. Great being able to go from the beach to the water park whenever we wanted.

Family_with_children

10/10

Exceptional

15 Jul 2026

Ginger

Clean room and friendly staff.

10/10

Exceptional

15 Jul 2026

Joseph Allen

Everything was great.

Partner

10/10

Exceptional

14 Jul 2026

Kyle

The room was so nice and the view was absolutely beautiful. The baby loved the play area. But the ice cream on site was the best ever!!

Family_with_children

8/10

Excellent

14 Jul 2026

Mary

The actual stay at Crown Reef was terrific. The property has lots to do for the kids and the convenience of onsite dining if you want. I only gave 4 stars because the check in process is a nightmare. If you arrive before 4pm, you can’t check in without paying a fee. However the line at 4pm was out the door (I got there at 3:30 and it was 30 deep). I was in line to check in for almost an hour. Having booked through hotels.com, I couldn’t do the somewhat faster pre-check option. My advice is either pay the fee or prepare to wait.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Lexus

Nice stay! The hotel has everything you need to have a great vacay

Family_with_children

10/10

Exceptional

13 Jul 2026

Heather

Needs a better smoking area

10/10

Exceptional

13 Jul 2026

Tawanna

The room was clean and staff was amazing and helpful. Will recommend to others.

4/10

Poor

13 Jul 2026

Marjorie

Unfortunately, my family and I were highly disappointed with our stay at Crown Reef. We encountered many issues. For starters, night one, we found that our bed had sand under the covers. We had to call to have the sheets changed. Then our mini fridge had to be replaced because it was leaking and not functioning. Next day we found a small cockroach. The day after, a huge water bug. The staff never came to clean up the room not once. Just changed the towels and removed the garbage. The pool had so much debris on a daily and there was garbage laying around the resort - underwears, dirty towels, garbage, etc. It was very nasty. The staff also did not seem pleasant or happy and not very approachable.

Friends

6/10

Pleasant

12 Jul 2026

Al

Overall it was a good stay for the price and age of the property. The rooms can stand for some light upgrades/repairs and tub in our room would have standing water when using the shower.

Family_with_children

10/10

Exceptional

12 Jul 2026

Nancy Hernandez

Bien

Family_with_children

10/10

Exceptional

12 Jul 2026

Anthony

Pull out couch was disgusting and uncomfortable for my daughters. That’s the only complaint.

Family_with_children

6/10

Pleasant

12 Jul 2026

Heather

It was a fun experience however the pools were very crowded and full of trash. It’s easy access to the beach and everyone was having a great time! I loved our kitchenette!!

Friends_and_family Family

4/10

Poor

12 Jul 2026

Lorraine

First, I was somewhat disappointed with the checking. I was charged fees that was not anticipated or disclosed, (i.e. parking, property incident). Host, did not acknowledge my questions accordingly, but kept dismissing my concern, and giving irrelevant responses. The suite i rented was not worth the price I paid. There were pest in the unit (i.e. roaches). Bathroom sink clogged, bathtub not well cleaned and built up gonk in the drainage. Bathroom door to shower not secured, need repairing. Floors not cleaned properly prior to occupancy. Overall amenities were not as expected. Housekeeping not at its best.

Family_with_children

4/10

Poor

12 Jul 2026

destiny

Host did not even say hello. I couldn’t explain it really but she ruined my view on this hotel . I am very easily affected by other people’s mood. I wish this property well.

Family_with_children

8/10

Excellent

12 Jul 2026

Vihar

Overall stay was fine and room was clean. It was missing some basic hygiene items like body wash, body lotion, dishwashing scrubs, paper napkins etc.
Management of lost and find items near the pool area can be improved, it is very difficult to search and find items in the large bins which are currently in place.

Family_with_children

6/10

Pleasant

11 Jul 2026

George

I don't know the age of the property, but the maintenance was not up to par. Loose pavers in the pool areas, door latches broken, and the place flooded when it rained. Would not recommend.

Family_with_children

10/10

Exceptional

11 Jul 2026

Ana

Fue satisfactorio la estancia en este hotel tiene muchas comodidades.

Family_with_children

2/10

Poor

11 Jul 2026

William

The hotel is extremely dirty and unkept. There were holes in the bathroom door. They never gave us clean towels. The stove was rusted. The bathroom shower was dirty and very small.

Friends_and_family Family

4/10

Poor

10 Jul 2026

Tatyana

Unfortunately, the room did not match the description. We were in tower two where the third elevator was stuck the entire time. The first elevator had us stuck more than once which made me scared to ride. Since we were on the 12th floor we waited much longer times like other guests for the middle elevator because it was the only one working. The stairs smelled so badly of pee that we never took them again. The only
Plus I have about this was the loco gecko restaurant which had great food and drinks. When it comes to the pools most on the left side were closed down. The lazy river was NOT lazy because everyday they allowed it to be filled with young kids who pushed, shoved, and screamed past everyone on a regular basis. This happened no matter what time we went out. We did enjoy the dj session though along with the fire show. Personally we will not be booking here again. it simply was not worth it at all.

Family_with_children

10/10

Exceptional

10 Jul 2026

Tahir

Pool

4/10

Poor

10 Jul 2026

Andre

VERY DIRTY AND UNOGANIZED RESORT

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Marcos

They don’t say anything about paying for parking 85 dollars just to park the car

Family_with_children

8/10

Excellent

10 Jul 2026

Diamond

The property is kid friendly. The check in process easy and fast. Overall me and my family enjoyed our stay at the Crown Reef. We will definitely be back.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Angelia

The room was clean. I enjoyed all the amenities except I feel like the bathroom should've had body wash in the shower and no salt and pepper or paper towels in the kitchen area but other than that we enjoyed.

Family_with_children

10/10

Exceptional

09 Jul 2026

Teneasha

10 out of 10 all the way across the board we use this hotel as a family every time we stay in Myrtle Beach

Family_with_children

10/10

Exceptional

09 Jul 2026

igor

Friendly staff and good location.

6/10

Pleasant

08 Jul 2026

Vernon

Everything is very pricey but ok resort parking isn't free and it should be if your staying there 250 on your card for damages if any. Very crowded at all times ocean front rooms are small

Partner

8/10

Excellent

08 Jul 2026

Rhea

Not much interaction with staff. Great for families and children. Right on the beach. Wish there were more food options on site, but otherwise great experience.

Family_with_children

8/10

Excellent

08 Jul 2026

Serena

Over an hour in line to check-in 😫. But the room was clean and staff were friendly. We loved the loco gecko.

Family

8/10

Excellent

08 Jul 2026

Dennier

Good Place to visit in family

Family

10/10

Exceptional

08 Jul 2026

Markeyus

My kids and I loved it we will be back soon

Family_with_children

10/10

Exceptional

07 Jul 2026

Andriy

We stayed for two days. Overall, we are pleased. We recommend staying here!

6/10

Pleasant

07 Jul 2026

William

Room needed updates. There were spots on the ceiling and 2 holes were punched in the bathroom door, with which they repaired with scotch tape. The stove was also rusted at the bottom. Check in is also across from the actual resort.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

David

The hotel layout and design of the pool area is very good and a lot of fun. But the hotel which we’ve stayed at several times, is starting to look a little tired. We had to pay a $15 a night parking fee, which was not listed anywhere and which we did not recall having to pay in the past. Overall, we and our eight year-old grandson had a great time and a lot of fun.

Family_with_children

10/10

Exceptional

07 Jul 2026

Heather

We loved our stay there. Room was nice clean and spacious. Water park and pools was great.

4/10

Poor

07 Jul 2026

Tory

The rooms were poorly renovated and not cleaned very well. There was hair everywhere and my wife had to clean our floors and bathroom before allowing the kids free run of the space. Room in it's entirety showed excessive wear and tear in all areas. It was NOT what was advertised in online pictures. Parking was also ridiculous; not enough spaces for guests on multiple occasions. Definitely NOT worth the cost. The pool was pretty dirty the first night but the rest of the water park seemed to be OK. Hopefully the other 3 towers aren't like tower 1.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Crystal

The staff was nice. I did like how they tried to keep an eye on things by the pools as well.

I did not like how one elevator was broke the whole time and there was no ventilation in the elevators. I also did not like how a lot of the machines in the arcade were broken and half of the arcade was extremely hot with only one fan running. The ac in our room worked but was having a hard time keeping up and half the room stayed hot. The coffee was expired and the coffee pot was really nasty. I couldn't use the toaster without it burning the bread even on the lowest setting and it setting the alarm off. There was not very good directions in the park garage either.

The pool was nice outside but the inside pool should be heated, it was freezing even in the heat of the day. The hot tubs were small but great. All of the guests I talked with were nice too, which made it fun.

I was not a fan of the small pillows and did not like the stain on the side of our bed.

Mostly the trip was very nice but I do think I will stay somewhere else next time we go.

Family_with_children

4/10

Poor

06 Jul 2026

Tory

The rooms were poorly renovated and not cleaned very well. There was hair everywhere and my wife had to clean our floors and bathroom before allowing the kids free run of the space. Room in it's entirety showed excessive wear and tear in all areas. It was NOT what was advertised in online pictures. Parking was also ridiculous; not enough spaces for guests on multiple occasions. Definitely NOT worth the cost. The pool was pretty dirty the first night but the rest of the water park seemed to be OK. Hopefully the other 3 towers aren't like tower 1.

6/10

Pleasant

06 Jul 2026

Tyrell

Wonderful place for family trips

Family_with_children

8/10

Excellent

06 Jul 2026

Luis

The staff was quite responsive, and the cleaning ladies were very friendly; the only issue was that the pool was a bit dirty at night, but otherwise, everything was top-notch.

6/10

Pleasant

06 Jul 2026

Deborah

On the upside, the rooms were reasonably clean, the bed was comfortable, and the pool and beach were both very nice.

On the downside, while the room was clean, there were definitely repairs that needed to happen. The baseboard in the bathroom was peeling off. The showerhead was not great. The rack for hanging our clothes on (because you didn’t get an actual closet; just a wire rack like you didn’t have a college dorm) was falling off the wall. Also, the rooms were painted the dreariest gray ever so they weren’t inviting to be in. Truly superficial I know when the point was to be on the beach but still.

The elevators are unbelievably slow and for the number of people that were trying to go up and down, if they were going that slow, there not enough of them.

I think the thing that got me the most was you were supposed to have these orange wrist bands on to have access to the pools at the beach and they were very specifically said they would be checking, which they absolutely never did and people were doing things on the beach which they absolutely we’re not supposed to be doing.

We were there over Fourth of July weekend and people were firing fireworks off directly from the beach, one landing, maybe 10 feet away from us. The next morning we took the stairs down to the beach and the smell was so overwhelmingly of human urine that my daughter and I were gagging by the time we got out.

For the money we spent, I wasn’t expecting a 5-star, but I was definitely expecting more.

Friends

6/10

Pleasant

05 Jul 2026

Alia

Room was out dated, check-in was terrible. The pools were nice and definitely liked the easy access to the beach.

Family_with_children

8/10

Excellent

05 Jul 2026

Charles

I have to continue going to the check in desk to get maintenance service for a bed that needed repair. But my overall stay was a 100/10

Family_with_children

8/10

Excellent

05 Jul 2026

Juan

This is a wonderful family-friendly hotel with plenty of activities for both kids and adults. The hotel features several swimming pools, fun water slides, an indoor water park, live music, a bar, restaurants, and an arcade, so there was always something to enjoy.

One of the best things about this hotel is its fantastic location. The hotel offers direct access to the beach, making it easy to walk from your room to the beach whenever you want throughout the day. It is also conveniently located near many restaurants, museums, family attractions, and other places to explore.

The hotel was clean throughout our stay, and the staff was friendly and welcoming. Our room included a small kitchenette and a mini refrigerator, which made it easy to prepare simple meals and snacks.

The only downside was that parking was not included in the room rate. We had to pay about $15 per night for parking. Other than that, we had a great experience.

Overall, this is an excellent hotel for families. It offers great entertainment, direct beach access, and a fun atmosphere. We would definitely stay here again.

Family_with_children

6/10

Pleasant

05 Jul 2026

Aishah

Room had roaches. there was a couple holes in the room and it was outdated. Great location and great pool area

Family_with_children

2/10

Poor

05 Jul 2026

Frankie

I visit MB every year and this has been the worst.Stayed here numerous of times previously and had zero issues.This particular time some construction was going on directly in front of my oceanfront.We did not have direct beach access which was terrible and the obstructing noise throughout the night.This time just messed up every great stay my family and I had here.Scratching this property off my list for good.

Friends_and_family Family

4/10

Poor

04 Jul 2026

Hussien

Cleanliness was definitely an issue. The rooms are very outdated and poorly taken care of. The floors were clearly damaged and in need of repair. The walls were paper thin. So much noise! The ice machine was right outside our room and we could hear it the whole night. The water park machines are on through the night and extremely loud. The elevators had a weird smell and made a worrying thunk sound when we reached the ground levels. The pools were nice, but way too small for the amount of people staying at the resort. Half of the hot tubs were either not working or not very hot. There were hoses filling water into some of the pools which was a strange sight. The stairs up to the slides were really smelly and gross, they were obviously not cleaning that area throughout the day and it smelled like musty water because of that. There was a vending machine with “unlimited drinks” for a certain amount of days if you bought it which was out of everything and we would have to ask the bar to fill our drink. We appreciate the workers for doing that but they should not have had to be doing so! Overall our stay was not very relaxing and for how much guests are paying, this hotel needs to make some serious renovations or lower their prices. Would not recommend…

Family_with_children

2/10

Poor

04 Jul 2026

Lora

The pool water was cold. The hot tub was VERY hot. The texture of the pool and hot tub (concrete) will cut you up and leave little tiny red dots (punctures/cuts) all over you.
There are several SMALL hot tubs like maybe 2 ppl can fit comfortably.

The lazy river is nice as well as the little splash pad.

Now as far as the rooms go. The bathtub was duct taped. The toilet was dirty and WET!! The floors were filthy the mirrors were dirty. The table was disgusting dirty.

My door to my room took forever to get IN to. Finally figured out you have to pull on the handle swipe your key and QUICLKY pull the handle town and push it open. Went to EXIT my room door wouldn't open.....had to push on the door pull the handle down and pull the door to get out. Now here's for the scary part.... Someone walked into my room thinking it was theres while myself and my 3 children were in there. Come to find out if you dont SLAM your door its NOT shut. My 2 year old started screaming she was so scared.

Had a very nice view of the beach.

Only 1 person on the staff that we encountered was nice EVERYONE else extremely rude.

The elevators are confusing. If you get on the wrong elevator it'll take forever to get to your room. You have to pay close attention which tower elevator you use.

The water park is great
The pools and hot tub are ok
The lazy river is cool
The view nice
The rooms SCAREY and NOT very safe
The staff not so great
The price isn't really worth it.
Won't go back

Family_with_children

2/10

Poor

04 Jul 2026

Danielle

As I thought I was booking a resort and the accommodations of a resort this was a modified hotel. The staff was great. The pool was filthy cigarette butts popcorn. The room was so small. It said it had a living room room. It did not had the bare minimal when you would call for something like more towels or toilet paper. It took hours to get the elevators were so stagnant no circulation of air always garbage in them took forever the laundry accommodations were not what I expected. I thought we had washer and dryer in the unit as most resorts do you had three washers that were working and four dryers for two towers of 14 floors crazy absolutely crazy I would never ever ever book here again.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Michael

The water park is fun

Friends

6/10

Pleasant

03 Jul 2026

Tara M.

The whole resort is quite dirty and I’m deep need of a power washing. There was a dirty sock by the elevator for the entire 5 days we were there, same with a fake fingernail that was on the pavement by the pool the entire time. The only housekeeping service that was provided was changing towels- no making beds, sweeping, rinsing the coffee pot, cleaning the shower or toilet, or providing more toiletries. I tried to call the operator to ask about housekeeping a couple times and each time no one picked up. It went to voicemail and voicemail was full. I sent an email and I’m still waiting for a response 3 days later.

The pools were ok but the last day one had a lot of grime and trash floating on the top. It can be a little hard to get a chair sometimes but there are chairs in the shade which are nice.

I think the resort has potential if they really get their act together and keep it clean. I would not recommend staying here.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Daniel

Checking into this hotel is a joke. The staff is so rude. They don’t care about any situation. The staff is rude. We paid ALOT for a nice room. Staff tried to tell me the room will make up for the horrible service we got. NO. We PAID for the nice room. The restaurant there was HORRIBLE. Waited 2 hours for food.. and ended up leaving when they brought all the wrong food. Staff was yelling and arguing with us. Coffee shop was disrespectful and GROSS. The pools at the building smelt like BUTT Dirty dirty dirty. I will never stay here again.

Family_with_children

6/10

Pleasant

03 Jul 2026

Henry

Everything was ok but didn't like how people went out at 5:30-6:00 and put towels on poolside chairs and never used them all day long, and policy is if left unattended for more than 30 minutes you can claim them but not enforced. If you want certain chairs by the pool better go out early and claim them.

Partner

8/10

Excellent

02 Jul 2026

TAMIKA

Be prepared to stand in the check in line for an hour or more! Ridiculous!

Family_with_children

8/10

Excellent

02 Jul 2026

Raymond B

The room I stayed in needs to be updated and cleaned better .. The beds were comfortable and clean. Pools were nice and the waterslides are a plus. Wish they had music throughout the pool area instead of the one area. Staff were very friendly and helpful. Nice place for families with small children.

Overall not a bad place to stay for the price..

Family_with_children

4/10

Poor

02 Jul 2026

Landyn

Room wasn’t anything like the pictures. Not very clean.

Partner

2/10

Poor

02 Jul 2026

Keyera

I was extremely disappointed with my stay. From the moment we arrived, it was clear that the property was not being properly maintained. There was trash scattered throughout the property, and the rooms were dirty and clearly had not been cleaned thoroughly before our arrival. I ended up purchasing my own cleaning supplies just to make the room feel somewhat sanitary.

The room looked nothing like the photos advertised. The accommodations were outdated and far from the upgraded, luxury experience that was promised. It honestly felt more like staying at a motel than a resort.

We also experienced multiple maintenance issues. The sink and bathtub repeatedly clogged, making it difficult to use the bathroom comfortably. Our room key constantly became deactivated, requiring multiple trips to the front desk just to regain access to our room.

The pool areas were equally disappointing. There was food and trash floating in the water, making it feel unsanitary and uninviting. To make matters worse, the staff was unkind and unhelpful whenever we brought concerns to their attention.

Overall, this was a horrible experience and not at all the luxury resort vacation that was advertised. The property does not match its photos, the cleanliness is unacceptable, the customer service is lacking, and the overall condition of the resort fell far below expectations. I would not recommend staying here.

Family_with_children

8/10

Excellent

01 Jul 2026

Lynn Alcira

We enjoyed the easy beach access and all the hotel amenities.

Family_with_children

4/10

Poor

01 Jul 2026

ELAINA

Pool looked dirty

10/10

Exceptional

30 Jun 2026

Vivian

This was my first stay on the property, and I was impressed with all the amenities. The check-in process was quick, and the staff was very friendly and helpful.

Family_with_children

6/10

Pleasant

30 Jun 2026

Stephen John

Construction going on
Wasn’t informed about it

Family_with_children

6/10

Pleasant

29 Jun 2026

Tamkio

Wasn’t what I expected with cleaning

Partner

2/10

Poor

29 Jun 2026

Michael

Appliances were dirty, dishes still had food particles on them. The front desk never answers the phone when there is a problem there's trash all in the walkways on every floor headed to rooms. The paper in the room claims the laundry room is open 24 hours but it is not and they lock you away from your clothes. The pools had globs of hair floating around and around the walkways. They do not clean the rooms or turn the sheets or provide daily towels or toilet paper you have to call the front desk 20 times before someone finally answers. Our room had several damages upon checking in that we had to make known to the office that so that we wouldn't be charged for it.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Holly

Clean up and upkeep

Family_with_children

10/10

Exceptional

29 Jun 2026

Frank

Este hotel es lo mejor, mis niñas se divirtieron y nosotros igual queria quedarme mas tiempo

Family_with_children

8/10

Excellent

29 Jun 2026

wayne

I enjoyed my stay with the Grand kids. Room was clean, A/C worked really good, And most importantly it was family-friendly. Pool was great. People have to realize this is not a 5 star resort it is a 3 star. I enjoyed as well as my tribe.

Family_with_children

10/10

Exceptional

28 Jun 2026

Akil

Great resort for kids but at the price should be more of an all inclusive for the price. Rooms were not cleaned the entire four days while I was there. I called front desk about kitchen sink leaking and I got no response from the hotel. The up keep of the hotel is definitely needed. The parking fee is not explained until you get to the hotel.

Family_with_children

6/10

Pleasant

28 Jun 2026

Gabrielle

I give my stay 7/10. The pros were oceanfront room and location was not far from everything and the room was clean(sheets, floors, tables) bed was comfortable. Cons the room was dated with some of the furniture and fixtures needing updated I saw rust on the lamp shades and that was ugh looking. The curtains needed updating I saw a few holes in them. The hallway was atrocious. Had it not been almost midnight when we checked I might would've turned around just for that. The carpet on the hallway floor and the doors entering the rooms 👎👎 Once I got passed that the cleanliness of the room made up. Overall other perks were direct access to the beach and if you're looking for a good family stay this could be it.

Partner

8/10

Excellent

28 Jun 2026

Debora

Family friendly. Construction reduced access to elevator during checking in. All enjoyed Waterpark. Room was pretty clean. No breakfast. No bugs of any kind seen.

Family_with_children

4/10

Poor

28 Jun 2026

Yao

Good

4/10

Poor

28 Jun 2026

CYNTHIA

This was our 1st stay at Myrtle Beach and we were very disappointed with the accommodation. The check in is located across the street from the hotel and thevprocess was a long wait and they failed to add my meal vouchers. When I went back to get them I was told it was to late, so I ended up having to pay for our meals each day. The parking is crazy. I don't even know how to explain that. Our room was a suite. I will say that it's not even close to the pictures on the website. It was dirty, there was a hole in the hallway door, like someone put their fist through it. There are no bathrooms on the lower floor where the pools are. So you have to go to the 2nd floor to go to the bathroom. The main pool was mirkey, cloudy. I'm sure all the little kids are going to the bathroom in the pool. The resort provides chairs for the beach but you have to rent them. However, my boys did have fun on the waterslide. We won't vacation here again.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Phil

Wanted some questions about the room answered before our check-in. Most of the time phone calls either were not answered or directed to another extension that were always voicemail. Finally after filing a complaint a manager called back, being defensive about legitimate concerns.
Check-in was the worst of any hotel. They were training new employees (being short-handed apparently) and it took over an hour to get a room (the first one not even being cleaned by 4:30). They offered waivers to help.
Other items: Defective room phone never repaired, elevators breaking down, lounge chairs not monitored for towels left and no one seated in chair or swimming, a complaint never addressed concerning a DJ at the waterpark that was ignoring requests and disrespectful to patrons, overpriced amenities such as an exorbitant fee for Italian Ice ($7 a cup), and the beach being non-compliant about allowing canopies on the beach.
Still have not received a call from management about these filed complaints.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Youa

We stayed at Crown Reef Resort for four days, and unfortunately, it was a very disappointing experience. The biggest issue was the pools. They were absolutely filthy—very cloudy with debris floating everywhere. We found fake eyelashes, hair and press on nails on the bottom of the floor, KitKat wrappers, and other trash in the water. It was honestly disgusting and looked like the pools hadn’t been properly cleaned or shocked in a long time.

The rooms were small and in desperate need of updating. The air conditioning was difficult to regulate—it was either extremely hot or freezing cold, with no comfortable setting in between. Also the walls are very thin. There was a door between my room and the next room, and we could hear literally all their conversations.

Another major disappointment was housekeeping. During our entire four-day stay, no one came to clean the room or refresh towels, which is unacceptable for what this resort charges.

The food at the resort was also overpriced, and the quality didn’t justify the cost. We ended up driving elsewhere for most of our meals.

Overall, this resort was not worth the money. The poor cleanliness, outdated rooms, lack of housekeeping, and especially the unsanitary pool conditions made for a very disappointing vacation. Management really needs to invest in updating the property and maintaining the pools properly before charging the rates they do. I would not stay here again.

Family_with_children

8/10

Excellent

27 Jun 2026

Elizabeth

The rooms were small for being a resort!
The pools were great, but not enough chairs & they were all taken by 6:30am. Close to the beach and arcade on site was decent!

Family_with_children

10/10

Exceptional

26 Jun 2026

Robin

My children love this place. We have made two birthday trips to the crown reef for each of them. Because crown reef is where they want to go. We loved every minute of our trip. We had asked for a certain room that we had gotten the first time. It was on the 10th floor. We didn’t get the room we wanted, we got one on the 3rd floor. It was closer to the pool and the DJ, so there was more noise, but we adjusted and had a great time. From the lazy river to the banana boat ride it was so nice. Everyone was very nice and accommodating. We will definitely be back because the kids will insist.

Family_with_children

8/10

Excellent

26 Jun 2026

Viviana

Nice amenities for kids but resort is run down and not very clean .

Family_with_children

4/10

Poor

25 Jun 2026

cassandra

Found bugs in my room and got the run around about getting a refund to be able to change hotels.