Unfortunately, the hotel itself fell short of our expectations. Our balcony air conditioning unit leaked constantly, flooding the entire balcony throughout our stay. The staff did come out a couple of times to try to fix it, but the issue was never resolved.
We were also disappointed that our room was never cleaned during our stay. The hotel had signs encouraging guests to leave virtual tips for housekeeping, but there was no housekeeping service provided, and we weren’t even given fresh towels unless we asked.
Another issue was the bathroom. Every time we flushed the toilet, there was a strong sewage odor that made using the bathroom unpleasant.
Finally, the elevators in our building were out of service for our entire stay. This meant taking a much longer route just to get to and from our room, which became frustrating, especially with a young child and beach gear.
Overall, we loved the pools, water slides and beach access, but the maintenance and housekeeping issues significantly impacted our experience. With better upkeep and more consistent service, this property could be an excellent family destination.





















































































































































































































































































































































