Name: Citadines Berawa Beach Bali Resort
Address: Jl. Pemelisan Agung, Tibubeneng, Kuta Utara, Bali, 80363, ID

10/10

Exceptional

08 Jun 2026

Alex

This is a great hotel that’s very clean and has excellent amenities, especially the two pools. The only problem is that it’s very noisy at night as it’s close to two large beach clubs. Ear plugs are a must if you want to sleep before midnight.

Self

2/10

Poor

30 May 2026

Marie

I booked a deluxe suite with a pool-view balcony and breakfast and regrettably had a very poor stay at Citadines Berawa. My room was changed five times due to noise and location issues. The first was above the pool beside escalators: constant partying, smoking and loud guests, with no soundproofing. Another faced active construction with a bulldozer operating roughly 9-5. The others faced a beach club that blasted music until 1am and sent strobe lights through the windows. Noise insulation is effectively non-existent.
Cleanliness and hygiene were alarming. There is a persistent sewage/drainage smell in parts of the building. My room did not appear properly cleaned; floors weren’t mopped to a visible standard and white towels were grey and brittle. I saw staff cough into gloves and then handle food, and breakfast fruit was sometimes left exposed with flies. Most shockingly, I found a dead bird floating in the pool, a serious sanitation issue.
Facilities were unreliable: several in-room appliances didn’t work, irons are scarce or broken and can damage clothes, and the complimentary laundry has no instructions or detergent available. The in-room bottled/filter water made me ill and I needed pharmacy medication. Service quality is inconsistent; the team is young and undertrained, though one staff member with better English was genuinely helpful.
Overall, the property feels closer to a noisy, low-budget hostel than a proper hotel,poor cleanliness, hygiene lapses

Friends_and_family Family

2/10

Poor

29 May 2026

Marie

A deluxe suite with a pool-view balcony and breakfast and regrettably had a very poor stay at Citadines Berawa. My room was changed five times due to noise,and location issues. The first was above the pool beside escalators: constant partying, smoking and loud guests, with no soundproofing. Others had an active construction with a bulldozer operating roughly 9-5pm yet another faced a beach club that blasted music until 01:00 and sent strobe lights through the windows. Noise insulation is effectively non-existent.
Cleanliness and hygiene were alarming. There is a persistent sewage/drainage smell in parts of the building. My room did not appear properly cleaned; floors weren’t mopped to a visible standard and white towels were grey and brittle. I saw staff cough into gloves and then handle food, and breakfast was sometimes left exposed with flies. Most shockingly, I found a dead bird floating in the pool, a serious sanitation issue.
Facilities were unreliable: several in-room appliances didn’t work, irons are scarce or broken and can damage clothes, and the complimentary laundry has no instructions or detergent available. The in-room bottled/filter water made me ill and I needed medical medication. Service quality is inconsistent; the team is young and undertrained, though one staff member with better English was genuinely helpful.
Overall, the property feels closer to a noisy, low-budget hostel than a proper hotel, poor cleanliness, hygiene lapses, broke amenities wouldn’t rec

Friends_and_family Family

10/10

Exceptional

28 May 2026

Benjamin

Great!

Self

10/10

Exceptional

27 May 2026

Jennifer Andrea

Excellent option in Canggu, it would be nice to stay a bit longer, highly recommend.

Friends

8/10

Excellent

25 May 2026

Jeanette

Overall good experience. Some rowdy patrons and there may be better areas to stay closer to Pererenan but this is a great little hotel to access several beaches and walk to Finn’s.

10/10

Exceptional

23 May 2026

Alfred

The check in was quick and easy.
The room was nice and clean.
Very reasonably priced for the size of room and for the location.

Family

8/10

Excellent

22 May 2026

carlo

great place to stay

Family_with_children

10/10

Exceptional

20 May 2026

wendy

Excellent.
All the staff were very nice and helpful. My family and I had a great time.

Special shoutout to Diah for recommending the particular merchandise I was looking for.

10/10

Exceptional

07 May 2026

Carlos

This isn't Canggu's most luxurious resort. But great location, rooms have kitchennette, bed is comfy, no surprise photos that are meant to sell. Great value.

Self

10/10

Exceptional

06 May 2026

Luminita

The staff were pleasant and polite. Housekeeping was a daily routine. The restaurants serve beautiful cuisines and at affordable prices. Would definitely book here again for my next trip to Cancun.

Self

10/10

Exceptional

27 Apr 2026

James

Very comfortable hotel in a great location. Would stay here again.

Self

10/10

Exceptional

13 Apr 2026

HAJER

Perfect location perfect hotel perfect break fast

10/10

Exceptional

05 Apr 2026

Leo

Great hotel- friendly staff I would recommend

10/10

Exceptional

18 Mar 2026

Danielle

The hotel is minute away from the beach. The room was clean. It had food options. The food was good. The staff was excellent. Very professional, kind, nice and helpful.

Self

10/10

Exceptional

17 Mar 2026

Anup

Hotel is superbly located: 2 mins from Berawa beach. If you want to explore Berawa, the free Finns/ Grab loop shutttle runs right in front of the hotel and takes you. Changgu beach is 7 mins grab ride away. Other than that, hotel is clean, check in is smooth and love that housekeping checks in at times to make sure you have everything you need.

10/10

Exceptional

23 Dec 2025

Jonah

The room was great and the staff was amazing.

10/10

Exceptional

10 Nov 2025

Kara

Great location, gym was cool and had everything you would need. The rooftop infinity pool is beautiful and the service in every area is 10/10. Great value

Partner

10/10

Exceptional

04 Nov 2025

credit

Second time staying here and it's perfect. Big bonus having Filtered water in rooms and just outside rooms.

Partner

10/10

Exceptional

24 Oct 2025

Coretta

The hotel was very clean

Leisure Friends

10/10

Exceptional

06 Oct 2025

Anna

Clean room and helpful staff

10/10

Exceptional

14 Aug 2025

Brian

Good location and nice rooms with ample breakfast options

Leisure Family

8/10

Excellent

25 Jul 2025

Ariane

Die Lage war eigentlich sehr gut, jedoch waren leider viele Baustellen
Schlecht war das die Regel das man am Pool nicht rauchen darf nicht eingehalten wurde und das Personal nichts dagegen gemacht hat.
Bei dem anderen Pool wurde immer morgens gestrichen und die Farbe hat sehr gestunken- dad hätte man auch zu einem anderen zeitintensiv machen können

Friends_and_family Family

8/10

Excellent

24 Jul 2025

Arqalo

A nice hotel for relaxing with your family.

Leisure Family

8/10

Excellent

17 Jul 2025

HAJEONG

An easy accommodation in general but..

Hotel was in good condition, and staff are kind as well. But it was a bit dirty because it didn't clean properly. I stayed for 2 nights and I think it's uncomfortable to ring the bell on the second morning. The staff asked me if I need to clean the room and we got up because of ring the bell. Also, when I booked the room a month ago, I requested a high floor room, but I got a ground floor room and finally I got a new room. It's been two hours since I checked in.. Lastly, every morning from 8 a.m., I heard construction next to the hotel or inside hotel, so it was noisy..

Friends_and_family Family

4/10

Poor

13 Jul 2025

Cheydene

The shower was so dirty

Leisure Self

8/10

Excellent

01 Jul 2025

Verified traveler

Good Stay Overall — Helpful Staff, Minor Improveme

Lovely hotel in a quiet area, very close to the beach. There’s a laundry facility but no working dryer and no notice about it. I wasted two hours before finding out. Would be helpful if the hotel added a sign. Staff were quick to send a rack and hangers to the room and the balcony worked well for drying clothes in time. Also, be wary of mosquitoes make sure the sliding door is properly closed.

10/10

Exceptional

24 Jun 2025

Inam

Very clean and comfortable, though pillows can be improved, if feather down combination could be used. Was very hard to sleep on pillows provided

Leisure Family

10/10

Exceptional

22 Jun 2025

Myscha

The disappointing lack of hot water in my room was vastly overshadowed by how amazing the staff of this hotel are. They were kind, caring, and went above and beyond. Their customer service alone makes me wish to stay again if I am ever to return to Canggu. On top of that, it is only a 4 minute walk to the beach, and a ~10-15 minute walk to the major beach clubs. The hotel itself is very pretty and well taken care of.

Leisure Self

8/10

Excellent

08 Jun 2025

Jedrick Daimler De Silva

Really nice place but not all lifts are working, and the rooms are so far, quite a bit of walk up and down

Leisure Friends

10/10

Exceptional

05 Jun 2025

Maria

Fantastic Stay in Berawa, Bali

We had a wonderful experience at this hotel in Berawa. From the moment we arrived, the staff at reception were incredibly professional and welcoming. Check-in was smooth and efficient, and we were even offered complimentary tea and coffee on arrival—a lovely touch.

Our initial room was located on level 5 at the back of the hotel, but due to nearby construction noise, we requested a change. The staff handled this promptly and moved us to a room on the second floor in the middle section of the hotel. We really appreciated how accommodating they were.

The hotel itself is spotless—our room was immaculately clean and well-maintained. A standout feature is the fresh water stations available on each floor, along with fresh, refillable water bottles provided daily. It’s a great sustainable touch.

Another bonus is the location: directly opposite the hotel is a free shuttle bus that takes you around the town centre, making it super easy to get around.

Overall, we couldn’t fault our stay and would have no hesitation in recommending this hotel to anyone visiting the area.

Partner

8/10

Excellent

24 May 2025

Helene

Very friendly and professional staff working there who always went above and beyond for anything you needed. A pleasant stay and amazing facilities.

Leisure Friends

10/10

Exceptional

20 May 2025

danielle

I had a great stay here! I’m a solo female traveler and felt safe. There is constructions going on tho around the hotel but it didn’t really affect my stay. The views from the pool on the upper deck was nice. The restaurant food here was alright.

Business_and_leisure Self

10/10

Exceptional

02 May 2025

Chloe

Great staff!

We loved our stay! It was incredible value and in a great location. The spa was beautiful- I loved my facial there. The staff are super friendly! So smiley. We’ll be back for sure.

Partner

10/10

Exceptional

26 Apr 2025

Darragh

Lovely stay

Excellwnt stay, very modern with x2 pools available and plemty of space.
Didnt have breakfast but many options within walking distance. Some construction near by disrupts the roof pool, but cant be heard in room. Would stay again for amazing closeness to Finns

Partner

8/10

Excellent

23 Apr 2025

John

The property was great. Staying in the back building facing club Atlas was crazily loud up until at least midnight every night. My daughter had trouble falling asleep. Without family would be fine though.

Leisure Family_with_children

8/10

Excellent

08 Apr 2025

Martin

It was good.

Leisure Self

8/10

Excellent

07 Mar 2025

Chia Wei

The location is great, it’s super convenient to take grabs everywhere and the parking makes it easy for car pick up rides. There’s restaurants and grocery stores within a minute walk radius. The staff are friendly but poor communication and understanding. I called down to the restaurant, it took 3 people to order, at the end I just went down. Also it took almost 2 hours to get towels for the room, called 3 times because they didn’t replace any while cleaning. Then there was another incident with dry cleaning. I was very specific with my laundry and even written it down to make sure it was brightened but nothing was done. PS. DO NOT USE THE WASHING MACHINES. It ruined all my nice clothes, my stuff came out dirty and murky, I don’t know if it was the water or the machines but I tried multiple and they all made my clothes dark and streaks of dirt. I think overall the amenities (pool gym) and location were their best features but they can definitely work on communication and clean their washing machines.

Leisure Partner

10/10

Exceptional

19 Feb 2025

Shanae

Good and clean hotel

Leisure Friends

8/10

Excellent

04 Feb 2025

Verified traveler

Good place to stay. Bed made some noises like it’s broken or just because it’s made of wood? Also there was a couple in our neighbour room and they had very vad fights every day: evening, morning and during the day. We called reception many times. So the noice cancellation is not very well. Otherwise our stay was great. Reception workers were so polite!

Partner

8/10

Excellent

26 Jan 2025

Rashika

Citadines is an excellent option for those looking to stay in Canggu, Bali.
It’s close to a lot of the eateries and bars. Shops are at a walking distance for those that would like to indulge in some shopping during their trip.

I stayed in the Executive Studio at this hotel. Everything was wonderful. The staff go to good lengths to maintain the room cleanliness.

The only issues I faced was that the jet spray/health faucet had a very weak water pressure and the sink in the kitchenette had a faint stench. The hotel has been notified of the same. I hope the correct measures are taken to rectify these problems.

Other than this, the hotel is amazing. The staff is incredibly helpful and cooperative.

Leisure Self

10/10

Exceptional

22 Jan 2025

sanghun

좋은숙소 추천 특히 4인가족

우리는 짱구지역에서 4인이 머물수있는 숙소를 찾던중 방문하게 되었습니다. 서비스와 태도는 다른곳보다 친절했고. 4인 불편함 전혀없이 지내다왔습니다. 루프탑 수영장도 좋았으며 1층수영장 또한
훌륭합니다. 피트니스룸은 개선이 필요합니다.
특히 alita라는 직원의 룸관리와 서비스는 우리가족모두를 행복하게 해주었습니다.
좋은 추억 감사합니다

Friends_and_family Family

10/10

Exceptional

06 Jan 2025

Shen

Best value for location!

We always like to stay at Citadines. The location is perfect, allowing easy access to stores, restaurants, beach clubs and spas. The staff is very friendly and responsive

Partner

8/10

Excellent

03 Jan 2025

Marlini

Good location and hotel, with some fixes needed

The hotel is well positioned in Canggu within walking distance of various eateries, bars and beach clubs. We love the rooftop restaurant and pool area, as well as the gym.
The areas for improvement are definitely the distinct drain smell that hit us as soon as we entered our rooms (my family booked a total of five rooms) - a short term solution could be to completely cover the drain pipe (which is what we did using a damp towel). The pillows were also uncomfortable compared to other resorts we stayed at across Bali - again, it is easy to address.

Friends_and_family Family

6/10

Pleasant

29 Dec 2024

WONG

Pros:
-staff was very welcoming & polite
-quiet area of Canggu
-modern facilities
-walkable to eateries

Cons:
-white towels were grey
-sink in the kitchenette was not clean
-smelly toilet
-noise from the construction next door early in the morning

Leisure Friends

6/10

Pleasant

11 Dec 2024

Jannike

The staff was very helpful

Leisure Family

10/10

Exceptional

10 Nov 2024

Sebastian

Best view in Canggu

Really enjoyed my stay at Citadines. The hotel is just a stone throw from the Berawa Beach. They have a wonderful roof terrace with the best view you can get in Canggu. They also serve excellent food and entertainment at the rooftop where there also an infinity pool. Highly recommend!

Self

8/10

Excellent

15 Oct 2024

Ratna

The hotel workers are very friendly
Over roll inside the hotel are dusty
Breakfast is decent but swim pool not so clean. People using the pool for Baptists
We saw them doing it lol

Friends_and_family Friends

8/10

Excellent

13 Oct 2024

Dominik

The rooms are clean and comfortable but I think that the AC need an check because there is a terrible smell in the room like mold and drainpipe so we had to leave the balcony open for fresh air

Friends_and_family Friends

10/10

Exceptional

27 Sep 2024

RAMZI

Good hotel in Bali

Leisure Friends

10/10

Exceptional

19 Sep 2024

Tommy

Very conveniently located. Shuttle that stops and makes loops to main points. Excellent service.

10/10

Exceptional

13 Sep 2024

Sophie

Awesome friendly staff

Leisure Family

10/10

Exceptional

07 Sep 2024

Darryl

Very nice and clean, felt very safe. Great pools and food and drink options.

Leisure Partner

10/10

Exceptional

30 Aug 2024

Trent

Nice and clean, good amenities, close to beach, restaurants, rooftop restaurant/bar excellent, staff very friendly and helpful

Leisure

10/10

Exceptional

24 Aug 2024

Nathan

It was great

Leisure Self

10/10

Exceptional

12 Aug 2024

KELCI

Staff was great. Clean.

Leisure

10/10

Exceptional

01 Aug 2024

Michelle

We were very happy with your service. We appreciated being moved from the noisy side of the building. We did have some very inconsiderate noisy guests near us but once we rang reception, the issue was quickly resolved because this was at 2am. Overall a very pleasant stay and your staff are phenomenal. Thank you

Leisure Friends

8/10

Excellent

01 Aug 2024

Zoe

Great, value for money hotel. Need to get bikes into town (AUD $1.70).

Noise from people scraping chairs across floor from Above. Hotel could alleviate this and put pads on the legs of the furniture.

Leisure Family

10/10

Exceptional

25 Jul 2024

Danielle

Nice hotel, lovely stay. Restaurant and Spa on site

10/10

Exceptional

13 Jul 2024

Shen

Perfect location & value

Located in one of the best parts of Bali, not to mention Canggu, the hotel has great facilities and is just a short walk from restaurants and two of the best beach clubs in Bali - Finn’s and Atlas. Services are excellent and the entire staff exceptionally helpful & friendly. Two pools and good value

Partner

10/10

Exceptional

23 Jun 2024

Brittany

Amazing spa

Leisure Self

8/10

Excellent

21 Jun 2024

Stephanie

Nice property, the room was nice, staff were amazing. There is not a lot around the area, also not close to the main part of Canguu if that’s where you want to be. Overall a nice stay and very friendly staff. I would recommend this property.

Leisure Family

10/10

Exceptional

18 Jun 2024

Michael

Would highly recommend this Hotel for uour stay.

Leisure Partner

6/10

Pleasant

15 Jun 2024

Teisha

Very loud construction and beach club right next door. Wish they warned us.
Beautiful view from top pool.
Beautiful hotel. Amazing spa down stairs!

Partner

10/10

Exceptional

03 Jun 2024

Mathew

For the price the studio apartments were fantastic and well priced. Eating dinner and swimming on the Sky pool was fantastic with the best sunset views. The music and sport options in the below cafe. Simple is best and they nailed it.

Leisure Self

10/10

Exceptional

31 May 2024

william

Could not rate our stay high enough. 8 days of possibly the best value for money hotel I’ve stayed in.
Special thanks to Sari, Aldo and Trio

Leisure Partner

10/10

Exceptional

12 May 2024

Thao

Great service all around!

Business_and_leisure Friends

6/10

Pleasant

05 May 2024

Harini

Staff were nice, however rooms are far away from reception.

Leisure Friends

10/10

Exceptional

05 May 2024

Jake

Had a great stay!

Leisure Friends

10/10

Exceptional

28 Apr 2024

Christa

Hands down the most eco friendly/sustainable property I’ve stayed at in Bali! More hotels and properties should be doing the same. No water bottles with water refill stations throughout the hotel. Ideal for families with the rooms having kitchenettes, laundry facilities. We loved the rooftop pool and spent most of our time up there. There is a fair bit construction in the area so we asked for a quiet room away from it and they gave us one. We could hear Finn’s beach club on the weekend but the noise settled by 1am. Balcony doors are quite soundproof so overall we were able to sleep fine with the noise. Would stay here again!

Leisure Family

10/10

Exceptional

01 Apr 2024

Tenzin

Met all our needs. Great staff. Can’t say much about breakfast since I was only half awake and missed the next two days. I did notice live egg and noodle station outside on the patio that no one told me about. Hotel has a secure free parking. Bike rental from that garage next door is a plus ! Wish we had stayed here longer.

Leisure Partner

10/10

Exceptional

21 Mar 2024

Brendan

Excellent hotel in the best location

Leisure Partner

10/10

Exceptional

23 Dec 2023

Jehad

Superb

Location, Service, Front Office, Pool & Beach

Friends_and_family Family

2/10

Poor

09 Dec 2023

carmen bee ling

First and last time

First and last time at this hotel.

Bad soundproof. Could hear motorbikes and loud music from the clubs distance away

Bathroom was not cleaned properly before we checked in. Hair and mildew found in bathroom. Shower gel bottle was not refilled. When asked for it, we were given bar soap instead. And the tissue box was empty

Friends_and_family Family

10/10

Exceptional

24 Nov 2023

David

Great Location

Leisure Self