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Hotel City Grand Ella

Ella · Sri Lanka

Polic Station RdView location

2.0/10Review score6 Reviews
Cleanliness3.6/103.6
Service2.0/102.0
Comfort3.6/103.6
Condition3.6/103.6
Neighborhood5.0/105.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel City Grand Ella

With a stay at Hotel City Grand Ella in Ella, you'll be within a 10-minute drive of Ella Rock and Kinellan Tea Factory. This spa hotel is 18. 4 mi (29. 6 km) from Horton Plains National Park and 1. 6 mi (2. 5 km) from Little Adam's Peak.

Take time to pamper yourself with a visit to the full-service spa. This hotel also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours).

A complimentary local cuisine breakfast is served daily from 7:30 AM to 9:30 AM. Stay in one of 5 guestrooms featuring flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

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Conveniences include ceiling fans, and housekeeping is provided daily.

With a stay at Hotel City Grand Ella in Ella, you'll be just steps from Suwadivi Ayurveda Health Care and Ella Spice Garden Cooking Lessons. This spa hotel is 0.7 mi (1.1 km) from Nature Trail Ella and 0.7 mi (1.2 km) from Kinellan Tea Factory.

Stay in one of 5 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include ceiling fans, and housekeeping is provided daily.

Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking

Check-in and check-out

Check-in from 12:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed

Important information

  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards
  • Minimal age
    18
  • Spoken Language

    English

Nearby attractions

Suwadivi Ayurveda Health Care 0.1 km / 0.1 mi
Ella Spice Garden Cooking Lessons 0.3 km / 0.2 mi
Nature Trail Ella 1.1 km / 0.7 mi
Kinellan Tea Factory 1.2 km / 0.7 mi
Nine Arches Bridge 2.1 km / 1.3 mi
Kital Ella Waterfall 2.5 km / 1.5 mi
Flying Ravana Mega Zipline 2.6 km / 1.6 mi
Little Adam's Peak 2.9 km / 1.8 mi
Ravana's Cave 3 km / 1.9 mi
Uva Halpewatte Tea Factory 4.2 km / 2.6 mi
Dhowa Rock Temple 5.5 km / 3.4 mi
Ravana Falls 6.3 km / 3.9 mi
Ravana Falls 6.5 km / 4 mi
Ella Rock 6.5 km / 4.1 mi
Mahamevnawa Buddhist Monastery 8.2 km / 5.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 5
  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport Shuttle
  • Laundry service
  • Bicycle hire service
  • Lift access
  • Garden
Show 11 more facilities & services
  • Terrace
  • Newspapers
  • Clothes dryer
  • Grill/BBQ
  • Restaurant
  • Spa treatments
  • Hairdressing salon
  • Breakfast
  • Snacks
  • Non-smoking establishment
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Hotel City Grand Ella

2.0
Review score
6 Reviews
Cleanliness
3.6 /10
Service
2.0 /10
Comfort
3.6 /10
Condition
3.6 /10
Neighborhood
5.0 /10
5 reviews shown
2/10
Poor
17 Sep 2024
Michelle
I arrived at the hotel with a colleague. We had booked seperately. They told him his booking had been cancelled and they had sent him notification, which he never received. They told me there was no booking for me, even when I showed the booking confirmation. THEY JUST SHRUGGED THEIR SHOULDERS and were bot at all apologetic. I noticed today that my credit card has been changed for the booking that never existed according to them. I am disgusted.
Self
2/10
Poor
02 Jun 2019
SANDIP

Never ever book this property

They ruined our vacation. Never ever book with this property. Confirmed booking before two months and wheb we reached to hotel they said we don't know your booking information and our hotel is full now..
Family
2/10
Poor
30 Dec 2018
Verified traveler

Please refund now

Still waiting for the refund. We booked via hotels.com and was told no room at the check in. Please refund now.
Partner
2/10
Poor
09 Aug 2018
Rochelle

Don't book here!

We booked and prepaid for this hotel for 2 nights - turned up and we were told that there were no rooms for us and they don't use hotels.com anymore... we finally were found a room and told we could stay the 2 nights but the next morning were again told that we would need to find another hotel for the next night due to construction work being done (which was a lie as when I asked if we could leave our bags for the day we were told no we needed to be out by 11am obviously to be ready for the next people) - they did refund our second night but even that was a hassle as they tried to give us less than we had actually paid... I would not recommend this hotel at all...
Family
2/10
Poor
25 Dec 2018
Verified traveler

A éviter absolument

Le propriétaire a prétendu qu’il ne louait pas ses ses chambres par Hotels.com. En conséquence il a insisté pour exiger un nouveau paiement de la chambre déjà payée.
Il a fallu résister à ses menaces et à ses mensonges alors que je lui présentais la réservation et le paiement de la chambre.
Par ailleurs, l’hôtel est très moyen.
— A ÉVITER ABSOLUMENT —-
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Location & surroundings

Hotel City Grand Ella
Polic Station Rd, Ella, Sri Lanka

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Hotel City Grand Ella

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