Sara
While the property itself was acceptable, the overall experience at this hotel was extremely disappointing and easily the low point of our two-week trip through Italy.
During our stay, a storm caused the hotel's air conditioning to stop working. While I understand that the weather was outside the hotel's control, the way the situation was handled was not. Our room reached 27°C, making it uncomfortably hot, and my children struggled to sleep. What was most frustrating was the complete lack of empathy from the staff. There was no apology, no acknowledgment of the inconvenience, and no gesture of goodwill—not even complimentary bottled water.
We also chose to dine at the hotel one evening, which only added to our disappointment. The food was underwhelming, and the portions were exceptionally small. My pasta dish was barely six bites, making it very poor value for the price charged.
Unfortunately, despite the property itself being decent, the poor service, lack of hospitality, and disappointing dining experience overshadowed our stay. I would nor stay here again and would recommend looking elsewhere.
During our stay, a storm caused the hotel's air conditioning to stop working. While I understand that the weather was outside the hotel's control, the way the situation was handled was not. Our room reached 27°C, making it uncomfortably hot, and my children struggled to sleep. What was most frustrating was the complete lack of empathy from the staff. There was no apology, no acknowledgment of the inconvenience, and no gesture of goodwill—not even complimentary bottled water.
We also chose to dine at the hotel one evening, which only added to our disappointment. The food was underwhelming, and the portions were exceptionally small. My pasta dish was barely six bites, making it very poor value for the price charged.
Unfortunately, despite the property itself being decent, the poor service, lack of hospitality, and disappointing dining experience overshadowed our stay. I would nor stay here again and would recommend looking elsewhere.
