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Towneplace Suites By Marriott Hays

Hays - KS · United States

4001 General Hays RoadView location

9.2/10Excellent826 Reviews
Cleanliness9.6/109.6
Service9.2/109.2
Comfort9.4/109.4
Condition9.6/109.6
Neighborhood9.2/109.2
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Towneplace Suites By Marriott Hays

Located in Hays, Kansas, TownePlace Suites by Marriott Hays is within a 10-minute drive of Fort Hays State University and the Ellis County Historical Society Museum. This hotel is 4. 5 miles from the Fort Hays State Historic Site and 4. 7 miles from the Fort Hays Municipal Golf Course.

Enjoy amenities such as an indoor pool, a 24-hour fitness center, and complimentary Wi-Fi. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM. The 81 guestrooms feature kitchens with refrigerators and stovetops, along with down comforters, premium bedding, and 40-inch LED TVs with cable programming.

Wired and wireless internet access is complimentary, and conveniences include phones, desks, and complimentary newspapers. Free self-parking is also available.

Read more about this hotelShow less

With a stay at TownePlace Suites by Marriott Hays in Hays, you'll be within a 10-minute walk of Tebo Village and Vineyard Park Nature Area. This hotel is 0.7 mi (1.2 km) from Daniel G. Rupp Park and 1.1 mi (1.7 km) from Big Creek Crossing.

Make yourself at home in one of the 81 guestrooms, featuring kitchens with refrigerators and stovetops. Your bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 40-inch LED televisions with cable programming provide entertainment.

Conveniences include phones, as well as desks and complimentary newspapers. Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 1:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 16 Pet max weight (per pet) in lb is 35 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Important information

  • You need to know
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a smoke detector and window guards
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 50 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Tebo Village 0.6 km / 0.4 mi
Vineyard Park Nature Area 0.7 km / 0.4 mi
Daniel G. Rupp Park 1.2 km / 0.7 mi
Big Creek Crossing 1.5 km / 0.9 mi
Whisnant Park 1.8 km / 1.1 mi
Aubel Bickle Park 1.9 km / 1.2 mi
Northridge Shopping Center 2 km / 1.2 mi
Dr. Howard Reynolds Nature Trails 2.1 km / 1.3 mi
Rolling Hills Park 2.2 km / 1.3 mi
Optimist Playground 2.2 km / 1.4 mi
Centennial Plaza 2.4 km / 1.5 mi
Elizabeth Polly Park 2.7 km / 1.7 mi
Hickock Park 2.8 km / 1.7 mi
Hays City Boot Hill 3.3 km / 2 mi
Massey Park 3.4 km / 2.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 81
  • aparthotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry service
  • Hotel safe
Show 13 more facilities & services
  • Lift access
  • NewspapersExtra charge
  • Clothes dryer
  • Grill/BBQ
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 5 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom
    • Centrally regulated air conditioning
    • Shower

    Facilities with extra charge

    • Housekeeping
    • Dishwasher
    • Cable TV
    • Desk
    • Toiletries
    • Wi-fi
    • Individually adjustable heating
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Towneplace Suites By Marriott Hays

    STUDIO KING SIZE BED

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Bathroom
    • Centrally regulated air conditioning
    • Shower

    Facilities with extra charge

    • Housekeeping
    • Dishwasher
    • Cable TV
    • Desk
    • Toiletries
    • Wi-fi
    • Individually adjustable heating
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Towneplace Suites By Marriott Hays

    STUDIO TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Towneplace Suites By Marriott Hays

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDS • 1 Bedroom • 5 m²STU.2Q
    STUDIO TWO QUEEN BEDSPhoto unavailable8 photos

    Room overview

    Smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Centrally regulated air conditioning
    • Bathtub or Shower allocation on arrival
    • Shower
    • Bathroom

    Facilities with extra charge

    • Dishwasher
    • Cable TV
    • Desk
    • Toiletries
    • Wi-fi
    • Individually adjustable heating
    • Ironing set
    • Housekeeping
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Towneplace Suites By Marriott Hays

    STUDIO TWO QUEEN BEDS

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q

    Room amenities

    • Centrally regulated air conditioning
    • Bathtub or Shower allocation on arrival
    • Shower
    • Bathroom

    Facilities with extra charge

    • Dishwasher
    • Cable TV
    • Desk
    • Toiletries
    • Wi-fi
    • Individually adjustable heating
    • Ironing set
    • Housekeeping
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Towneplace Suites By Marriott Hays

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 5 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable8 photos

    Room overview

    Smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Oven
    • Bathtub or Shower allocation on arrival
    • Shower
    • Bathroom
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Housekeeping
    • Individually adjustable heating
    • Wi-fi
    • Ironing set
    • Tea and coffee making facilities
    • Toiletries
    • Desk
    • Cable TV
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Towneplace Suites By Marriott Hays

    SUITE QUEEN SIZE BED

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Oven
    • Bathtub or Shower allocation on arrival
    • Shower
    • Bathroom
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Housekeeping
    • Individually adjustable heating
    • Wi-fi
    • Ironing set
    • Tea and coffee making facilities
    • Toiletries
    • Desk
    • Cable TV
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Towneplace Suites By Marriott Hays

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO CITY VIEW TWO QUEEN BEDSSTUDIO • CITY VIEW TWO QUEEN BEDSSTU.2Q-CV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CITY VIEW TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Towneplace Suites By Marriott Hays

    STUDIO CITY VIEW TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CITY VIEW TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEW QUEEN BEDSUITE • CITY VIEW QUEEN BEDSUI.CV-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Towneplace Suites By Marriott Hays

    SUITE CITY VIEW QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Towneplace Suites By Marriott Hays

9.2
Excellent
826 Reviews
Cleanliness
9.6 /10
Service
9.2 /10
Comfort
9.4 /10
Condition
9.6 /10
Neighborhood
9.2 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
25 Jul 2026
Eddie
It was a great stay even for just one night! Well kept hotel. The staff was very friendly and helpful. I defiantly would recommend!
10/10
Exceptional
24 Jul 2026
Nancy
It was very clean and comfortable
10/10
Exceptional
16 Jul 2026
Antoinette
I always stay here at TownePlace suites, when I have a stay in Hays. I love the full kitchen, updated rooms, location, and everything about this place.
Partner
10/10
Exceptional
15 Jul 2026
Makenzie
Super clean!
Family_with_children
10/10
Exceptional
09 Jul 2026
Nettie
Breakfast was good, it was quiet and clean. Everything we expected.
Family
8/10
Excellent
29 Jun 2026
Jim
Clean room.
Family
10/10
Exceptional
23 Jun 2026
Vickie
Very clean hotel. We felt safe while staying there. The hotel staff were friendly, kind and accommodating. It was much appreciated.
Friends_and_family Family
10/10
Exceptional
22 Jun 2026
Elizabeth
Great room and breakfast!
Family_with_children
10/10
Exceptional
16 Jun 2026
Tyler
Clean room, helpful staff. Only stayed one night, but was happy with the hotel overall.
Friends_and_family Family
10/10
Exceptional
16 Jun 2026
Cheryl
Had easy check-in with clean pool and a good breakfast.
Family_with_children
8/10
Excellent
05 Jun 2026
Joseph
Very friendly staff and clean room
Pet
6/10
Pleasant
31 May 2026
Jennifer
The room itself was clean, comfortable, and well-equipped with useful appliances. The coffee selection was decent, and the shower was relaxing, even though the water pressure was a little unusual. The shampoo, conditioner, and body wash also smelled great.

Unfortunately, the check-in experience was frustrating. When we arrived at 4 PM, there was a sign taped to the front desk stating that pets over 35 pounds were not allowed. However, the employee told us pets up to 50 pounds were permitted, which directly contradicted the sign. To make matters more confusing, the front door only states that pets are welcome upon request, with no mention of a weight limit.

I booked and prepaid through Hotels.com, and the listing I used did not mention any weight restriction. The employee even stated that they did not have a Hotels.com profile, which was surprising because I was able to show that the hotel actually has two Hotels.com listings and that I had booked through one of them.

After a discussion with the GM, our dog was approved “this one time,” but after a long day of travel it was stressful feeling like we might not have a room because of a policy that was not clearly communicated during booking.

Overall, the hotel was fine and the room met expectations, but management should make the pet policy consistent and clearly visible across all booking platforms.
Friends_and_family Family
10/10
Exceptional
30 May 2026
Pamela
This is the second time we have stayed at TownePlace in Hays, Kansas. It does not disappoint! Very clean and very comfortable!
Friends_and_family Family
2/10
Poor
27 May 2026
Joe
We made a reservation at this hotel through Hotels.com. Unfortunately, due to an unpredictable highway closure, it was physically impossible for us to reach the property. We called hotels.com immediately to explain the situation. According to the representative there was not a manager on duty but according to the manager when called as soon as we could, they could have made an accommodation. but the hotel management completely refused to offer a refund, a partial refund, or even a credit for a future stay.

To make matters worse, the hotel was 100% booked that night. They almost certainly resold our room to someone else—meaning they pocketed our money and took payment from a second guest for the exact same room.

I understand hotels have cancellation policies, but exceptional and dangerous circumstances (like a closed highway) warrant basic human decency and flexibility. Taking a double payment while hiding behind \"policy\" is greedy and exploitative.
10/10
Exceptional
15 May 2026
Tim
Great stop point on our way to Denver from St. Louis
Friends_and_family Family
10/10
Exceptional
14 May 2026
Caleb
Clean and cozy
Partner
2/10
Poor
11 May 2026
Erien
Rude staff at the check in desk. Condescending and disrespectful. I knew as soon as I saw the large cross hanging from her neck I had no chance to get a room. Their advertisement on Expedia said pet friendly but it’s not . No cats allowed at all and no more than 2 dogs which was not what Expedia had listed. Glad we dodged that and decided to get as far away from Kansas as possible.
Pet
10/10
Exceptional
04 May 2026
Ronni
The only feedback we had from our last stay was that the shower could have been cleaner. It appeared it had not been cleaned and rinsed well. The refrigerator had not been emptied (bottles of water were left) from the previous guests. Neither of these issues would keep us from staying again.
Partner
10/10
Exceptional
04 May 2026
Jody
Clean room and great amenities!
Family
8/10
Excellent
28 Apr 2026
Ronni
Everything was great…cleanliness was super! If I had to give some constructive feedback, it would be that the beds were not super comfy. There seemed to be a little breakdown in the middle. But…after traveling for hours and a nice hot shower, it was comfy enough! Will definitely stay again!
Partner
10/10
Exceptional
13 Apr 2026
Constance
Breakfast was good but there was no meat (protein) of any kind
Partner
10/10
Exceptional
12 Apr 2026
Joey J
Perfect stop on they way to Denver from Tulsa.
Family_with_children
10/10
Exceptional
06 Apr 2026
Jason
Room was spacious and clean. Breakfast was good. Staff was helpful.
8/10
Excellent
30 Mar 2026
Janet
For the price of a night at the hotel the breakfast was lesa desirable. It was mostly packaged food. I have gotten better when i pay less for a room. The staff of ok did not interact a lot with staff. The room was clean and stocked nicely. The building was clean and not wear down. Had a ni e stay except the breakfaat if rating would get a -10.
Family
10/10
Exceptional
16 Mar 2026
Heidi
Clean hotel and had everything you need.
10/10
Exceptional
05 Mar 2026
Lisa
Great place for an extended stay.
10/10
Exceptional
04 Mar 2026
Nikki M
The continental breakfast was always fresh and they had something different each morning. The rooms where clean and spacious. The staff where friendly and helping when we had questions.
Friends_and_family Family
10/10
Exceptional
04 Mar 2026
Andrew
Nice property!!!
Partner
10/10
Exceptional
02 Mar 2026
James
Clean
10/10
Exceptional
01 Mar 2026
Glenn
Room is clean and includes an actual refrigerator, 2 burner stove, microwave, sink and dishes. The TV is oddly positioned at 90 degrees to the bed and couch.

Breakfast was reasonable.
8/10
Excellent
26 Feb 2026
Steve
Clean room, much smaller than expected.
Friends_and_family Family
2/10
Poor
16 Feb 2026
Nina
Dirty room, furniture chipped and peeling. Old and run down.
10/10
Exceptional
26 Jan 2026
Renee
As advertised. Newer & good value. Breakfast was okay.
10/10
Exceptional
02 Jan 2026
Jodi
Clean room, comfortable bed
Friends_and_family Family
10/10
Exceptional
31 Dec 2025
Cynthia
Room was great and clean. Breakfast was adequate but better than nothing.
Leisure Family
4/10
Poor
30 Dec 2025
Chloe
Breakfast opened at 7 am, we were there at 7:15. The eggs, sausage and coffee were all cold.
Leisure Partner
10/10
Exceptional
28 Dec 2025
Heather
The staff seemed courteous, especially front desk Christopher. Breakfast staff was on top of food refills and cleanups.

Friends_and_family Family
4/10
Poor
23 Dec 2025
Caryn
Shower head needs to be bigger, breakfast was very little and barely edible. A lot of road noise.
Leisure Partner
6/10
Pleasant
19 Dec 2025
Ann
Breakfast is awful.
Sausage indescribable.same with the eggs.
Cheap bagels and no sweet rolls or muffins.
No waffles
On top of that they serve at 7 which is too late during the week.
Cheapskate comes to mind
10/10
Exceptional
13 Dec 2025
Johannes
nice clean rooms, close to a ton of restaurants, close to interstate but no noise at all
Friends_and_family Family
10/10
Exceptional
09 Dec 2025
Ginger
Clean room. Relaxing environment. Breakfast was average...only ate it one morning
Business
10/10
Exceptional
05 Dec 2025
Dominic
Met all expectations, clean, easy and good breakfast for a last minute booking due to snow
Leisure Partner
10/10
Exceptional
29 Nov 2025
Luis T
Excelente
8/10
Excellent
18 Nov 2025
Barbara
Breakfast was good. Room was clean. Sraff was pleasant.
Friends_and_family Family
10/10
Exceptional
14 Nov 2025
Tiffany
The room was spotless, the staff were all so friendly and accommodating. One of the best hotel stays I have ever had!
Friends_and_family Friends
10/10
Exceptional
03 Nov 2025
Patrick
Clean rooms, friendly staff, and waking distance to restaurants
Business_and_leisure Friends
10/10
Exceptional
01 Nov 2025
Patty
Five Star property for the middle of no where! Clean, new, fresh, and reasonable. Highly recommended.
Leisure Pet
10/10
Exceptional
22 Oct 2025
Heather
Would stay again. Thank you!
Leisure Family
4/10
Poor
01 Oct 2025
William
Check in with David was rude, king bed we booked and paid for was actualy a queen, shower has no pressure, floors were dirty, breakfast was horrible..
Do yourself a favor and stay somewhere else.
Business
6/10
Pleasant
25 Sep 2025
Monica
Shops were in walking distance.
Leisure Family
10/10
Exceptional
20 Sep 2025
Holly
Nice, convenient property.
Leisure Family
8/10
Excellent
17 Sep 2025
SHARON
Everything was good but alittle disappointed in the shower, shower head needed to be changed out, not enough water coming out for the amount of water pressure present.
10/10
Exceptional
11 Sep 2025
Paula
Very friendly check in. Love the location and the property.
Leisure Family
10/10
Exceptional
14 Aug 2025
Jennifer
Always a nice place to stay
Leisure Family
10/10
Exceptional
03 Aug 2025
Scott
Nice and clean
Leisure
6/10
Pleasant
30 Jul 2025
Diane

Great for business trips

The room is basically small due to the addition of the kitchen, which is nice if single and there on a business trip
Friends_and_family Family
10/10
Exceptional
25 Jul 2025
Bret
Fantastic!
Leisure Partner
10/10
Exceptional
08 Jul 2025
Ashley
Even though this is a pet friendly hotel, I didn’t notice any pet smell in our hotel room. The shower has a poor design as water leaks all over the floor and the air conditioner wouldn’t shut off automatically. But overall, a great experience!
Leisure Family
10/10
Exceptional
07 Jul 2025
Julie

I will stay here again!

I can't say enough good things about this hotel...the room is so carefully designed for the traveler in mind, so clean, so well-organized....it was a joy to stay in!
Self
10/10
Exceptional
06 Jul 2025
Ashley
Very nice rooms and clean!
Leisure Family
8/10
Excellent
01 Jul 2025
Jim
Na
Business_and_leisure Self
10/10
Exceptional
29 Jun 2025
Stephanie
Loved the room was already cool when I arrived. Bed is comfortable, love the mini kitchen, and the shower was excellent.
Leisure Self
8/10
Excellent
26 Jun 2025
Brandon
Nice property. Not much near by in walk distance away from busy intersection
10/10
Exceptional
17 Jun 2025
Deidra
Very fast and friendly.
Leisure
8/10
Excellent
17 Jun 2025
Anne
I pulled into Hayes at about 4:30 PM for an overnight stay with my two small dogs. The front desk check-in was efficient but unfriendly. I did not feel welcome by the person on staff. I was informed that there was a $50 nonrefundable deposit for the two dogs. A nonrefundable deposit is a fee so just be aware that there’s a $50 fee to have a dog in your room. My room was fine. The air conditioning was loud and you could hear the highway still I felt safe here and it was clean. Breakfast included some sort of spam literally spam and some eggs. I fed the spam to my dogs. I drink a coffee only if I came through haze again I would not stay here. I’d pay more and stay at a different hotel.
Self
8/10
Excellent
08 Jun 2025
Mary
Very clean, comfortable beds and very friendly staff.
Leisure Family
10/10
Exceptional
08 Jun 2025
Daniel
Good experience.
Leisure Family
6/10
Pleasant
07 Jun 2025
Rexanna
The check in lady was rude and check out lady was not friendly. Everything else was good.
Business
10/10
Exceptional
16 May 2025
Donna

Our 2 week Stay at TownePlace Suites

I was very impressed by all the staff there, They made us feel very welcome and were very accommodating,The room was comfortable.The location was good to get to my husbands treatments, Breakfast each morning was fantastic, having a laundry on site was a plus. I can’t say enough positive things❤️
Friends_and_family Family
10/10
Exceptional
01 May 2025
Regina
Staff was courteous and efficient. Thank you, TownePlace, for liners in the trash cans!
Leisure
6/10
Pleasant
31 Mar 2025
Anna
Having a separate bedroom was nice. Breakfast was below average.
Leisure Family
10/10
Exceptional
13 Mar 2025
RICHARD
I appreciate the ev charger
Leisure Partner
10/10
Exceptional
10 Mar 2025
Brigitte
Clean hotel with great staff
Leisure Pet
10/10
Exceptional
03 Mar 2025
Kristy
The lady that checked us out was amazing! she was friendly and professional at the same time! It was a clean establishment ! Will definitely stay there again
Business_and_leisure Family
10/10
Exceptional
03 Mar 2025
Robert
Great place to stay
8/10
Excellent
14 Feb 2025
Whitney

The hotel was amazing, but the breakfast was not good. Definitely worth the stay, but you may want to eat breakfast somewhere else
Self
10/10
Exceptional
25 Jan 2025
ALEXIS
It was very clean and we felt at home.
Leisure Family_with_children
10/10
Exceptional
19 Jan 2025
Billy Charles
Clean!!
10/10
Exceptional
18 Jan 2025
Edward
Stayed here many times. Always excellent
10/10
Exceptional
04 Jan 2025
Edward
Very nice, excellent service
10/10
Exceptional
11 Dec 2024
Brian
It allowed us to have a kitchen for Thanksgiving.
Leisure Pet
10/10
Exceptional
27 Nov 2024
John
Friendly staff, convenient restaurants and shopping
10/10
Exceptional
27 Nov 2024
Verified traveler
Great people working there. Good overall cleanliness. Appreciated additional furniture and kitchen in room.
10/10
Exceptional
15 Nov 2024
Krista
Staff is very friendly. Very clean property. Definitely would stay here again
10/10
Exceptional
13 Nov 2024
Sergio
Very happy with the room
Leisure
10/10
Exceptional
31 Oct 2024
Sorel
Room was very clean and in excellent condition.
Leisure Pet
10/10
Exceptional
21 Oct 2024
John
Great property, staff very nice.
Leisure Family
10/10
Exceptional
12 Oct 2024
Jennifer
Rooms were clean, comfortable and large with lots of extra amenities. We only stayed one night but it would be great for extended stays. Staff was friendly. Beds were very comfortable. Fitness gym was great and clean. Breakfast was average but sufficient. Would definitely stay again.
Leisure
10/10
Exceptional
26 Sep 2024
Lisa and Jason
Great place
10/10
Exceptional
24 Sep 2024
George

Great Brand of Marriott

I love all TownePlace Suites, by Marriott. Believe me, you'll enjoy your stay ! The food here was not very good, however
everything else is awesome. This Brand is our Go -To - Hotel in the future.
Partner
6/10
Pleasant
23 Sep 2024
Edward
The place is clean and set up well but the beds are incredibly uncomfortable. I would expect a Marriott to spend a little more on mattresses.
6/10
Pleasant
11 Sep 2024
Verified traveler
We were excited to stay at this hotel as we pass through Hays often. They are listed as pet friendly, which was nice. We have a service dog and federally are allowed to take the dog anywhere we need to as it provides service for a disability. However we try to choose pet friendly hotels as to not cause any issues with other guests. From the outside, it looked updated and nice. The staff was not welcoming to us during check in. We were met with an attacking tone when my military veteren husband let the front desk know we had a service dog, in a pet friendly hotel. Immediately we were harshly asked why we had a service dog. My husband said Im a veteren and its my service dog.Then told that they needed to know exactly what the dog was needed for.I have never seen anyone be so rude about a person with a disability. My husband was shocked by her demeanor. He told her of his disability and asked if she had an issue with this. She looked to the other front desk person who asked us to sign a pet policy document. He said ok..that is fine but why am i being scrutinized? She said \"we charge a fee for pets\" This could have been handled much better.A disabled person should NEVER feel less than anyone else because they use an aid for their disability or mobilitally.The hotel and rooms are average and beds hard

was ok. I expected more from a Marriott. It was an average hotel with average rooms. Nothing special. The beds were hard which surprised me as most Marriott hotels have comfy beds.
Friends_and_family Family
10/10
Exceptional
28 Aug 2024
Taira
Easy location off I-70, clean, comfortable.
Family
8/10
Excellent
22 Aug 2024
Patrick
Nice facility - would stay again.
10/10
Exceptional
07 Aug 2024
Viktoryia
Nice clean big room, you can borrow slow cookers, blenders, room is equiped with kitchen and is nice and spacious, breakfast is included and decent and parking is free
Leisure Family
8/10
Excellent
29 Jul 2024
Christa
Nice place to stay Just not good water pressure in the shower
Leisure Family
10/10
Exceptional
22 Jul 2024
Valerie
Clean, spacious room. Easy check in. Clean pool. Great breakfast options. Travelled with our 2 yr old. Would stay again if traveling through again.
Business_and_leisure Family_with_children
10/10
Exceptional
18 Jul 2024
Bill

Only the beds need improvement

Staff was friendly and helpful. Breakfast was good. Room was clean and had everything you would need for an extended stay. My only complaint would be that the be that the bed wasn't comfortable at all. Almost like sleeping on the box springs themselves.
Business
10/10
Exceptional
15 Jul 2024
Linda

Best of the Best

Best hotel we stayed at on a very long road trip. Room smelled clean and fresh. Bed was very comfortable and the large shower was amazing. Staff was friendly and efficient at check in. Thank you!
Partner
8/10
Excellent
14 Jul 2024
Kyle
*
Business Self

Location & surroundings

Towneplace Suites By Marriott Hays
4001 General Hays Road, Hays, United States

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Towneplace Suites By Marriott Hays

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