Italy
, Naples 
Elizabeth
We had a terrible experience to start off our stay. This hotel offered to book a taxi for us from our other hotel in Positano, and we accepted not knowing that we would be dropped off at a different hotel that is a 5 minute walk away through lots of stairs. So after drop-off, we had to then choose either to pay an additional 30 euro fee to hire a porter service or carry our heavy suitcases ourselves (which was not communicated ahead of the reservation). We felt scammed. If they offer to book you a taxi, I'd recommend just hiring the porter service only instead (unless you're coming from somewhere very far). When we got to the hotel, we were extremely frustrated and had no one to address this issue - as the person Mario we had been communicating with was not there in person & none of the staff really spoke English. Our booked taxi was also 30 minutes late (with no notice ahead of time) by the way, causing us to miss our ferry reservation.
Additionally, for how expensive this hotel is during peak season, I would not say it's worth it. The rooms and furniture have that quaint vintage feel to them, but they are pretty run down. The windows are extremely creaky, you can hear everything from the rooms next door, and the restroom is fairly old (so the sink and toilet did not drain well). Overall, it was a very disappointing experience and we had wished that we stayed at our original hotel.
Additionally, for how expensive this hotel is during peak season, I would not say it's worth it. The rooms and furniture have that quaint vintage feel to them, but they are pretty run down. The windows are extremely creaky, you can hear everything from the rooms next door, and the restroom is fairly old (so the sink and toilet did not drain well). Overall, it was a very disappointing experience and we had wished that we stayed at our original hotel.
