Name: Surestay By Best Western Groves
Address: 5001 E Parkway Street, Groves, 77619, US

10/10

Exceptional

02 Aug 2026

Eduardo

Very nice hotel nice and clean!

8/10

Excellent

23 Jul 2026

Marty

pppppopoopoo ppppppppp pppppppppp pppppppppp

6/10

Pleasant

29 Jun 2026

Allison

The room was nice but the floor was very dirty

2/10

Poor

28 Jun 2026

Angelica

Check in was fine. Room was not clean and photos don’t really show the wear and tear in the room. Bed was okay but the floor was filthy and there was grime and dirt. Ac vent had mold in the fan blades and there was mold in ceiling in bathroom. We made due since we had an event to go to early the next am after driving 4 hours and upon retiring for the night, the safety lock at the top of the door was loose to point door could move past the lock without ever stopping. Noise from other guests kept going late into the night with loud steps and slamming doors. Smoke alarm was also missing from ceiling.

Brought concerns to front desk and he seemed to not understand when I was talking about lock, room not clean like it was never mopped, mold. We checked out early and reported concerns to Expedia.

Family_with_children

8/10

Excellent

26 Jun 2026

Liddimarian

Todo bien, excepto la limpieza, la habitación estaba sucia, el baño lleno de pelo de huésped anteriores y el piso estaba sucio también. Es un hotel de paso y las instalaciones están en buen estado solo hay que poner atención en la limpieza.

Family_with_children

10/10

Exceptional

20 Jun 2026

Ada

The AC worked great. The bed was comfortable. The staff at check in was very helpful, friendly and attentive. The continental breakfast wasn’t much to speak of. There was toast and bagels, cereal and milk and a couple of pieces of fruit. The two coffee thermoses were empty at 8:30 am and so I waited for more coffee to be brewed. It didn’t seem anyone was monitoring the area.

Partner

8/10

Excellent

16 Jun 2026

Lex

Check in was quick and easy. Room already had air conditioning on! The area was quiet and everything was clean and functional. The continental breakfast was mostly cereal. I did not see any other breads, eggs, or meat. We left without eating. If you need a place to sleep, this is good.

Partner

4/10

Poor

15 Jun 2026

Michelle

The room was visibly unclean. It was unswept, damp and the chair was greasy. There were boogers on the bathroom wall. When I tried to speak to the front desk person he seemed uninterested in my concerns.

Partner

8/10

Excellent

07 Jun 2026

lia

Walked in smelt absolutely CLEAN!
AC was perfect room was cold within 5 minutes.
Customer service was great.

Family_with_children

4/10

Poor

27 May 2026

Ann

The room was still somewhat dirty. The floors needed to be cleaned, and there were bugs in the bathroom. They had the room so cold when we got there that it took most of the night to get it warm. I asked the desk clerk to charge a different card than the one used to reserve the room, but she didn't listen and charged the wrong card. And when we checked out, we were told they can't print a receipt. The only saving grace was that clerk working the second night gave me two bottles of water when I explained that it was out in the vending machine.

Partner

10/10

Exceptional

26 May 2026

Karen Liliana

.

8/10

Excellent

26 May 2026

Darry

The room was clean and tidy. And better than any hotel at that rate.

Partner

10/10

Exceptional

13 May 2026

jessica

I loved

Friends

6/10

Pleasant

09 May 2026

Corey

It’s an older hotel that has probably changed ownership several times since it was built. So it shows its age. Foundation issues causing some wall cracking but a lot of that is really out of the owners hands without shutting down and doing a big renovation. Now the stuff they do have control over. The bathroom in our room… the shower rod is curved but was only held on by 1 screw on each side which caused the curve of the rod to go downward.. causing the shower curtain to bunch up in the middle which in turn caused water to get all over the floor… the tub is very slow to drain so the water is filling up at your feet when taking a shower. The towels and things were there, they just seemed thrown up on the shelf, not neatly like you would expect.. but that’s nitpicking.. the deadbolt security latch on the door was useless held on by 1 screw the bed was comfortable but is worn out. Definitely has divets built in that are hard to roll out of. The TV only had 3 working channels.. so that was useless, walls seem thin, we could hear pretty much anything going on around our room in the adjacent rooms…it is next to the highway so there was highway noise…we did not try the continental breakfast nor the WiFi so I cannot speak to those. But, if you are looking for an affordable place for 1 night (if looking for longer, go elsewhere to be more comfortable) and all you need is a bed, shower, and restroom then this hotel will do you just fine. No frills, no extras, just the essentials.

Partner

8/10

Excellent

17 Apr 2026

Sandra

Yrs

Family

8/10

Excellent

14 Apr 2026

Jacori

Pleasant stay

Self

4/10

Poor

13 Apr 2026

Charles

The room has cracks all over the walls. Staff was not available during a disturbance at 3 am. Elevator was out of service. You can tell the bathroom had mold on the ceiling they attempt to wipe away. Not sure how this place has high reviews. We will not be returning.

Family_with_children

10/10

Exceptional

13 Apr 2026

OSCAR

Ok

8/10

Excellent

06 Apr 2026

Abraham

Plenty of parking space, The A/c was working good i had to turn off because i was freezing. The matress was soft.

Partner

6/10

Pleasant

31 Mar 2026

jim

It is an okay stay. Breakfast was very meager.
New TV’s but had issues.

Family

10/10

Exceptional

15 Mar 2026

Alezae

The hotel service was great , as well as the rooms , staff , air conditioning and parking. Just a convenient area.

Family

2/10

Poor

08 Mar 2026

Jesus

Dint wanth to return my money back with our even use the room for that they

10/10

Exceptional

01 Mar 2026

Ashley

Very clean and nice. Bed was super comfy and alot of good channels. I like the shampoo conditioner choices as well. Staff was more than helpful and met my needs. Thanks sure stay groves texas!

Self

2/10

Poor

09 Feb 2026

Michelle

Let me start off by saying not ONE person working at this hotel was polite nor of ANY help! We stayed a week and one day because that was our ONLY option or I would have left the day the house keeper called my daughter whom is non verbal and autistic a DOG!!!! She makes different vocal sounds and she may have sounded like a dog but everyone at the hotel knew she had a disability because I made it loud and clear. Well the gentleman at the front desk told me LAST MINUTE that we couldn’t extend because my child was to loud and she bothered the other guests! That’s not right and even after being treated in thst manner I still made sure my room was clean and I didn’t hesitate because two wrongs don’t make a right. I never received an apology or nothing. I am so mad and I do not recommend that hotel to anyone.

Friends_and_family Family

4/10

Poor

21 Jan 2026

TIFFANY

Rooms were extremely dirty, mudd all over walls, restroom had questionable stains on the walls. This was clearly a 1 star motel at the least. Clerk in the front did not know what was going on with system and place 4 security deposits on my debit card and on my husbands debit card as well and continued to ask for cash after we told him they went through. I do not recommend this place to anyone.

6/10

Pleasant

31 Dec 2025

Juan

Shower drain is blocked

Business Self

10/10

Exceptional

29 Nov 2025

Alfonso

Easy check in, quiet, clean room, felt safe, plenty of parking.

Leisure Self

10/10

Exceptional

26 Nov 2025

Sean

There wasn’t much of a breakfast because it was very limited

Self

4/10

Poor

20 Nov 2025

Jeffrey

Black mold on ceiling and walls in bathroom, I have pictures. I also expected to be able to watch Thursday night football, however you could not get to the station due to having the wrong remote controls which apparently the manager has known about for months. A $9 universal remote. It also took 4 different keys to open the door. When anyone’s door closes naturally it sounds like a gun going off. I reported all these things. It was so bad I asked for a refund on the second day which I was told I would get and have not received. One manager told me it was 11:38 and checkout was at 11 so no refund for the second day. Really? On top of everything else I was suppose to leave work to check out? I got there when I could. My stay was so bad I left whether I was going to get a refund or not. Terrible place and evidently manager. Black mold is not healthy.

Business_and_leisure Self

10/10

Exceptional

07 Nov 2025

Paul

Room very clean and excellent.

Business_and_leisure Friends

10/10

Exceptional

26 Oct 2025

Allan

Clean safe room

10/10

Exceptional

23 Oct 2025

Carole

Parking was good and well lit. Rooms were very clean and inviting. Staff was very friendly and accommodating. Overall, a very pleasant stay and wouldn't hesitate to recommend them to other travelers.

Leisure Family

8/10

Excellent

11 Oct 2025

Allan

Bed was incredibly hard

Self

10/10

Exceptional

08 Oct 2025

Ruben

Muy limpio calmado seguro

Business Self

4/10

Poor

21 Aug 2025

Nicole

Floors were wet in my room and stayed that way cause of AC and maybe humidity. Bathroom smelt like urine. Breakfast was minimal and noticed no silverware or plates/bowls. Wi-Fi signal shotty. Heard noise from hallway since door had a gap at bottom. Pictures looked nice but definitely did not feel comfortable.

Self

10/10

Exceptional

10 Jul 2025

Sarah

Like its proximity to stores and restaurant will come again

8/10

Excellent

02 Jul 2025

césar

Ok

10/10

Exceptional

08 Jun 2025

Ashley

It was comfortable

Business_and_leisure Partner

8/10

Excellent

05 Jun 2025

Alfonso

Pretty comfortable place to stay parking lot was small

Business

10/10

Exceptional

04 Jun 2025

NUBIA

Although our room wasn't ready at check in the staff was attentive and the room was very clean.

6/10

Pleasant

27 May 2025

Dana

Check in was quick and easy. Staff very professional. Cleanliness of the hotel over all was very good. The room was nice except for a few flaws. The shelf over the desk was falling off the wall. The bathroom door would not shut. The air conditioner probably needed to be cleaned. There was a Musky smell in the air. The worst part of the room was the mattress. My husband had to sleep caddy corner in the bed because of the humongous dip, almost like a hole in the mattress.

Partner

2/10

Poor

02 May 2025

Nicholas

There is nothing to like. AC doesn't fully function. Very small TV for basically no TV service. Floor in room hasn't been mopped in years. Desk broken. Door have no seal on bottom so basically your room is bright from the hall light. You can hear every room's steel door SLAM shut, even from floor above. Terrible. Arrived to 5 police cara in parking lot.

Business Self

2/10

Poor

02 May 2025

Amr

Room's appliances are very cheap, and no siute case holders, I had to rest my suite case on a towel on the wooden floor. Room's AC blowing humid air only. Very careless in handling breakfast, there was almost nothing to eat in breakfast during my entire stay (4 nights), even the coffee was cold to warm. I don't recommend this hotel and i don't think i would like to stay in this hotel again

Business Self

10/10

Exceptional

27 Apr 2025

Tajrick

Alright

10/10

Exceptional

25 Apr 2025

David

Everything was cool except the parking

10/10

Exceptional

06 Apr 2025

Thi Phuong Thi

Great

10/10

Exceptional

06 Apr 2025

Thi Phuong Thi

Great

10/10

Exceptional

20 Mar 2025

Brandy

Very clean. Parking lot very small

Everything was very clean. The room was well stocked with anything that may be needed during stay. Front desk staff was super friendly. Bed was comfortable. The only thing that was inconvenient was the parking lot is super small. I wasn’t sure if I would be able to find a parking spot when I pulled in but after driving around I finally did. If you make the parking bigger then this place would definitely be 5 stars all the way

Partner

10/10

Exceptional

04 Mar 2025

Richard

Nice clean place for a quick overnight stay.

Leisure Family

10/10

Exceptional

04 May 2025

Miguel

Muy buena opción, precio y facilities.