Name: Holiday Inn Port Arthur-Park Central
Address: 2929 Jimmy Johnson Blvd., Port Arthur, 77642, US

2/10

Poor

02 Jul 2026

Michelle

We stayed for 1 week and our room was never cleaned they just it towels in that’s it

Family

10/10

Exceptional

01 Jul 2026

Donald

Clean room

10/10

Exceptional

12 Jun 2026

Bobby

Great staff

Partner

8/10

Excellent

01 Jun 2026

Leon

it was just okay as a necessity. Staff was the bright spot!

Family

8/10

Excellent

01 Jun 2026

Leon Wright

The room could have been cleaner, but renovations are needed. It's hard to clean things when they really need to be changed out instead due to age or wear and tear. The staff, all of them, were extremely friendly and helpful.

Family

6/10

Pleasant

31 May 2026

Dominique

Upon arrival when booking in thought it might take a little bit because I’ve been too many hotel hotels during their check-in even with a reservation it takes a minute to check in, however the check-in was a breeze!! nevertheless hours later from checking in I went downstairs and asked the reception if I could get an extra trash bag because mine had a hole in it and I needed an extra towel. The reception explained to me that she didn’t have a key to the storage in housekeeping had left. I stressed to her how that wasn’t very impressive for hotel to not be able to access a room that has the extra linen, etc. specially if I had checked in during the night, however the AC was not working in the lobby at the time and the next day when the AC technician came out, I assume they had to turn the electricity off to work on the issue and the power was turned off with no notice to the guest that were staying. I think that is a big inconvenience and poor communication with the guest . Many inconvenience moments during my stay so all I can say it was an OK Stay.Would of hope it had been better, especially with the hotel being remodeled but wasn’t impressed and probably be hard to return back to that location.

Family_with_children

10/10

Exceptional

23 May 2026

Rolunda

Everything was lovely.

Friends

4/10

Poor

17 May 2026

Andrea

Upon arriving we were given a different room from what was reserved. Once given a room comparable, it was dirty. Floors were dirty and room smelled very musty. This was the second year in a row we had problems. Staff was friendly but seems expensive to have these kind of problems

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Douglas

Great personable staff. Breakfast was good for the value

Self

10/10

Exceptional

10 Apr 2026

Anderson

Yes the rooms were very clean and the breakfast was very good-

Self

8/10

Excellent

01 Apr 2026

Donald

A little slow on the check-in. Nice rooms and nice amenities. Friendly staff. A little noisy in my room by the elevator. Elevator sticks a little bit at the ground level. The stairways need some attention; cleaned and remove standing water on the floor. Loved the bartender, friendly and helpful. Good food from the bar as well. Great prices. Will stay again.

Self

10/10

Exceptional

22 Mar 2026

Yessica

Awesome

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Rafael

Everything was Awesome

Leisure Family

10/10

Exceptional

21 Jan 2026

cesar L

Everything was good 👍

Business Self

10/10

Exceptional

18 Jan 2026

Amber

Room was amazing, staff was awesome, food really good

8/10

Excellent

01 Jan 2026

Glenda

We were pleased with our room and cleanliness, we booked however for the in house bar and restaurant, we arrived to find Bar was closed , our new years eve plan went to plan B.

Business_and_leisure Family

6/10

Pleasant

22 Dec 2025

Troy

Hotel room and staff were great. It’s was a pretty noisy and rough crowd though. By looking at all the work boots in the hallway, there were a lot of construction workers staying there. Unfortunately, my room was on the first floor and close to the lobby and bar. Lots of loud talking and music up and down the hall and in the rooms all throughout the night. The smokers congregated by the front door and were very boisterous. Maybe they should make a smoking patio around the corner of the building. I finally just got up at 3:30am and went to work early. No rest was to be had.

Friends_and_family Family

8/10

Excellent

17 Dec 2025

Carlos

Overall was a nice stay. But they never made our beds.

Leisure Family_with_children

8/10

Excellent

08 Dec 2025

Cesar

Room was in good conditions; service was not complete done just one day, microwave door was stuck so could not be used.

Business Self

10/10

Exceptional

07 Dec 2025

Patrick

Parking was easy to get to with no over flow.

Business

10/10

Exceptional

03 Dec 2025

Tiffany

The room is amazing I was upgraded and staff is incredibly kind

Business_and_leisure Self

10/10

Exceptional

17 Nov 2025

Allen

Great customer service and great stay

10/10

Exceptional

15 Nov 2025

Ana

Great

6/10

Pleasant

09 Nov 2025

Michaela

Room was in decent condition. When we got there the room was locked from the inside which gave us pause. This room was “outside” and the room had a lot spiders and different bugs. The room smelled funny but overall it was a good room and did its job.

Leisure Family_with_children

10/10

Exceptional

08 Nov 2025

Debbie

Great

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Melissa

Clean rooms...the breakfast and dinner were so good..the pool looked clean and the beds were comfortable

10/10

Exceptional

05 Oct 2025

Kristen

Customer service was superb
I do belive her name was Katie or Katie it definitely started with a K. Her shift was Oct4th she got off at 11pm. She answered every question wothout hesitation and was delited we were there. It was our family reunion and her attitude and attention was outstanding. Property very nice clean and updated. Will make this our annual stay. Price through Expedia was great.

Thanks

Leisure Family

10/10

Exceptional

04 Oct 2025

Ronda

Had a nice comfortable time with my kids and grandkids for their birthday. And the buffet breakfast was delicious. I would be booking again the next time I want to swim.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Linda

I was pleased.

8/10

Excellent

31 Aug 2025

Keith

Great location, very nice and clean. Area felt safe. Complimentary breakfast buffet is very good, lots of options. Fre water much appreciated. The check in/check out always had 1 person only working and although they were always pleasant the lines were long and slow.

Leisure Partner

2/10

Poor

31 Aug 2025

Qaiser

I paid for a suite and was told on arrival that all the suites are already booked and I was given a standard room with no price adjustment.
Also the room which was given to us initially was already occupied.

Business Family

8/10

Excellent

31 Jul 2025

Randall Paul

It was okay, the sweet was a little chincy. Just a couch in an adjacent room, no tv or furniture at all. No dishes in the kitchen that type of stuff but the shower was nice and the other room was a decent typical hotel room. Good for the price just not great. Breakfast was okay too.

Leisure Family

10/10

Exceptional

28 Jul 2025

Pauline

The hotel’s location is in the perfect area for dining and shopping. The new renovations are modern and the bedding is comfy.

Leisure

10/10

Exceptional

06 Jul 2025

Timothy

The place itself was very clean. The bed and pillows were very comfortable.

10/10

Exceptional

05 Jul 2025

Mary

Enjoyed the stay and the location was great!

Friends_and_family Family

4/10

Poor

23 Jun 2025

Haley

The staff at the front were absolutely awful with customer service, the rooms were half cleaned. Specifically the bathrooms, our first room had hair everywhere on the floor and walls and the towels in both rooms had hairs left on them. The floor had dust and dirty on it like it hadn't been swept. I wouldn't stay here again.

Leisure Family_with_children

4/10

Poor

22 Jun 2025

Hau

It was a last minute booking so an hour prior to arriving I called to make sure the reservation was there and my husband and son would have no issues. The hotel confirmed it and the front desk even spelled my husbands uncommon first name to me when I initially provided only the last name. When my husband arrived, they stated there was no reservation, extremely frustrating. Secondly I understand that photos are never what they really appear to be, but this was truly a catfish situation. Hotels.com, there should be some sort of policy for photos that are published or a validating process for the photos that are used. This Holiday Inn is not what you would expect from a real holiday inn and after some research sure enough it’s not. It was purchased by someone and has their DBA (Doing business as) Holiday Inn. Hotels.com, you should make this hotel list their real name (even Apple Maps list their real name) so your other customers aren’t bamboozled.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

David

This hotel has been renovated incredibly well. Great rate through Expedia. Breakfast included, actual eggs, not the powdered stuff, beef and turkey sausage, even zero sugar yogurt. Room was extremely comfortable and quiet, even on the first floor. We will definitely stay here again.

Leisure Partner

8/10

Excellent

08 Jun 2025

Willie

Convenient

Leisure Family

10/10

Exceptional

05 Jun 2025

Markiya

Very nice property staff was OK. Could have been a little bit more polite. The breakfast was amazing. Also, the bar tender was pretty cool. I would visit this property again.

Leisure Family_with_children

8/10

Excellent

02 Jun 2025

Chad

Our first day wasn’t that great. We arrived our room was “supposedly” clean and ready. Going into the bathroom, you immediately saw it wasn’t cleaned throughly. I went to the front desk and talked to them about stuff that was all over the bathroom counter, the shower wasn’t cleaned, and there was tags, and the plastic that apparently the guest before us had pulled off their clothing and it was on the floor along with other signs of not being swept or mopped. We had 4 people in our room, and only had 2 sets of towels.
I was given cleaner and rags to clean the bathroom (yes, I cleaned it) then went back for towels. The next morning I went back to the desk and told them I wanted our room cleaned. After all of that, the rest of the trip was great.
The breakfast was great, the staff in the breakfast area were WONDERFUL!!! They were very attentive, polite and helpful. The breakfast was just right to start our day off. They offer a free dinner Monday-Thursday, but we missed it. But I think that’s another added bonus! The pool was nice. This is a very high plant , and refinery, offshore area, so there’s a lot of workers staying there, but we had no problems at all. It was quiet, and ample parking. The hotel also has a bar, and a commissary area. All and all, it’s a good place to stay. Close to everything.

Leisure Family_with_children

10/10

Exceptional

28 May 2025

Shelley

Quite nice and clean service were very nice

It was great and comfortable. I just hate. I had to leave a day early. I had paid for the four days, but I had to leave a day early.

Self

6/10

Pleasant

25 May 2025

John

I paid for a King Suite and ended up in a King Standard room. The room smelled liked baseboard glue/elevator shaft hydraulic oil. They offered the room across the hall but we preferred the glue to the musty smell of the other one. If they can fix the odors then it's a pretty decent place.

Leisure Family

10/10

Exceptional

25 May 2025

Lisa

Great stay. Will definitely be back.

Leisure

10/10

Exceptional

23 May 2025

Linda

Bed was great. Pillows were great. Room was just fine.
The elevator needed clean. They were dirty inside. Breakfast was good.

Leisure

10/10

Exceptional

22 May 2025

joseph

I stayed here twice, it is comfortable stay. I really liked that breakfast was early too since I am an early morning person.

Leisure Family_with_children

2/10

Poor

19 May 2025

Adrian

This place has deceiving ratings and pictures. Not one picture matches this hotel. The rooms are full of mold and the odor will make you sick. I will never stay at another Holiday Inn again after this experience. The staff was very pleasant however the mold in the room was a huge health factor and the health department should really close them down.

Leisure Family

2/10

Poor

18 May 2025

Angela

My absolute worst experience I have ever had with Holiday Inn. I don’t know how this place has an 9.0 excellent in reviews. First of all the rooms outside have an extremely bad odor of humidity in the rooms. Second, there was really bad mold in our room. You could see all the mold around the room but specially in the back boards of the beds. I complained about it to the front desk person and he just confirmed it that the outdoor rooms do have them and thank you for bringing it up yo him. Like really, you already knew about but yet you guys don’t take care of it. We were out in Port Arthur for my boys soccer tournament and most of the team reserved to stay at this place going based on the reviews. I can tell you everyone had something to complain about this hotel. Staff I can say were very helpful and did their best in trying to help.

Family_with_children

8/10

Excellent

18 May 2025

Starleisha

It was ok, but I’ve had better!

The room was smaller than what the picture showed. Room had a funny smell, could be due to it was located by the pool and it was very humid outside. I didn’t like that I booked two rooms with the same amenities but when I got to the hotel, my other party was split from us and stayed on the opposite side of the building. I made the reservations together for a reason.

Friends_and_family Family

6/10

Pleasant

13 May 2025

Amy

Clean and friendly, but no hot water

The hotel and room were clean and the staff was very friendly. But the WiFi was near impossible to connect to and I wasn’t given directions on how to connect. The hot water took a very long time in the shower and was only warm.