MainStay Suites Port Arthur

10/10

Exceptional

15 Jan 2026

Angela

My stay was very enjoyable. The staff was courteous and very respectful of my personal items and my privacy. The room was clean and well kept. The only thing i might mention in the tub there is need of a slip resistant mat placed on the floor of the tub with a pull up hand rail for safety reassurance. I would return to this location in the future if i need a good clean place to stay. Thank you!

Leisure Self

2/10

Poor

13 Dec 2025

Vernell

I paid for my stay through Expedia. The hotel clerk was only supposed to charge me for a hundred dollar deposit, instead she charged me $ 365.00 dollars which wasn’t correct amount of my stay anyway. I’m filling charges. If I was able rate 0 than I would.

2/10

Poor

21 Oct 2025

Leonardo

Staying here was an unpleasant experience.
Had two rooms reserved for work related, extended for one more day due to work extension. Called the front desk and confirmed the extension, but coming back to the hotel with the crew after a long day at work, all of my personal belongings including food in the refrigerator were removed from both rooms. No communication was made from hotel front desk or management. Hotel night shift crew could NOT locate our belongings till late at night. It was noticeably the lack of communication not only to the costumers, but also between the business and staff itself.
We packed and left the hotel the same day to not return.

Business

2/10

Poor

14 Oct 2025

Gabriel

Room had bad odor. One smelled like feet.. however, the 2 rooms I booked had little roaches everywhere. Needs to be fumigated. I would not stay here again regardless of the 8.6 star review on Expedia.

Leisure Family

6/10

Pleasant

11 Aug 2025

Todd

Won't stay there again!

4/10

Poor

06 Aug 2025

Jamie

Hotel smells wet

8/10

Excellent

21 Jul 2025

Dominique

Front desk clerk was sweet and nice.

Friends_and_family Family

6/10

Pleasant

05 Jul 2025

Sabrina

Room was ok but was not very clean

Family

2/10

Poor

03 Jul 2025

Carolina

I asked the front lady if i could stay in the swimming pool till 10pm and she said no but she let other people stay till 10pm and she did not like Hispanic people at all she was just staring at me when i was eating breakfast with my kids and she made me feel bad because she would not stop staying at me and my kids i just did not like at all how she treated us i would never stay there again because if they don't know how to respect i would not work in the front desk i am really mad at the manager because he did not want to talk to me because he did not have to speak to me because for him nothing happened but me and my family did not like the way the lady treated us at all bad experiences in this bad hotel .....

10/10

Exceptional

13 Jun 2025

Leolene

Great proximity ti the airport.

6/10

Pleasant

18 May 2025

Patricia

Plenty food places

Business

4/10

Poor

19 Apr 2025

Melissa

Y'all have mad roaches

Leisure Family

6/10

Pleasant

23 Mar 2025

HILLARY

no water for almost the whole day on my 2nd day stay

10/10

Exceptional

06 Mar 2025

Eblin

I loved the service and the beds are so comfortable

Business Self

6/10

Pleasant

02 Mar 2025

Tonja

Disappointed

The price was decent. The card machine was having issues, i was charged twice. The toilet seat broke, i called & no one ever came to fix it. The water isnt hot enough. They did offer a free breakfast which was cool. But i wont stay again.

6/10

Pleasant

28 Feb 2025

Christian

.

Leisure Partner

8/10

Excellent

31 Jan 2025

howard

Convient

Business Self

8/10

Excellent

27 Jan 2025

Darrel

Nice, room for improvement.

The place was quite nice. However, because they are kitchenettes, there can be odd food odors, that are strong. The breakfast include a limited options, minimal continental. But the omelets are pretty good.

Friends_and_family Family

6/10

Pleasant

18 Jan 2025

Telesa

It was an okay stay, only thing I didn't like, I had to pay a deposit that I wasn't aware of. After I had already paid.

Business

4/10

Poor

30 Dec 2024

Verified traveler

The door wouldn’t shut properly on arrival. It had to be slammed shut. The refrigerator had rust all over the front. The room had a musty smell when the ac kicked on. The bed was nicely made but the frame was off. The he sofa had stains on it. The restroom was okay the shower wall had a crack in the marble.

Friends_and_family Family

8/10

Excellent

22 Dec 2024

Daniel

Easy access from feeder and local street. Several dining options in the area.

4/10

Poor

11 Dec 2024

Verified traveler

Roaches

Pros: Water is hot. A/c works great. Bed is decent. They were installing new beds and mattresses at the end of our stay.

Cons: ROACHES of various type and size (mostly the small kind that like filth). 1 crawled into a bag of cookies I had before we put all food in the fridge. They know they have an infestation bc the elevator stayed smelling like roach spray. Water pressure is not good, but not terrible. The carpet is nasty. The rooms pictured on hotels.com are a far cry from the room we got.

Friends_and_family Family

4/10

Poor

06 Oct 2024

Samantha

It amells so bad and the breakfast is a joke! Not even cereal.

Leisure Self

4/10

Poor

03 Sep 2024

thu

Room got bad smell. Death roach in rest room

Leisure Family

10/10

Exceptional

25 Aug 2024

Carmelo

Love it

10/10

Exceptional

24 Aug 2024

Carmelo

Very good

Business

6/10

Pleasant

15 Jul 2024

Kimberly

Mediocre stay

We arrived & after scheduling an accessible room one was not available. They are remodeling & construction workers parked equipment & their vehicles in the disabled spots. Rooms aren’t as clean as I would expect.

Friends_and_family Family

10/10

Exceptional

09 Jul 2024

Laura

Nice hotel

6/10

Pleasant

09 Jul 2024

Tara

The door kept getting stuck. Hard to open and close. There was used soap left in the bathroom. Smelled mildewy. Front foyer and halls were wet from possible humidity

Family

6/10

Pleasant

08 Jul 2024

Karen

Needed some updates.

2/10

Poor

18 May 2024

Nicole

Hallway smell like wet carpet & mold stay away

Checked in and handed the receptionists my id and types it into the computer. Then takes out her phone and takes pictures of whatever is on her screen. Looks at me and says her computer system is down. Hmm, how were you able to check for my reservation if your system is down. Red flag there. Then I went outside and came back in and requested a 2nd key to the room with one of my boys standing next to me. She said I gave 1 already and I told her that I had given it to my husband so he can get in because I had sprained my ankle need to go to the room. She said let me see how many people you put in your reservation. I told her that I put 5 people in my reservation. 3 adults 2 teenagers. She got all huffy and puffy. I told her that we reserved the room with 2 queen beds and a pull out sofa. She told me to show her my reservation. I did and 5 people was infact on my reservation. She still didn't want to give me an extra key. Finally got the key and walked to the room and you can smell wet carpet, mold down the hallway.The rooms were a great size and even has a kitchen, microwave and a sink. Beds were ok and there was 2 tvs. 1 for the ones sleeping on the bed area and 1 where the sofa bed was at. Those 2 issues are the only issues I had. I would recommend this place if they get rid of smell/mold and encourage their receptionists to be kinder to visitors as were coming in from a 10 hour drive.

Friends_and_family Family

6/10

Pleasant

15 Apr 2024

Thomas

The floor in my room was not level. The fridge would constantly close when getting something out of it.

Business Partner

6/10

Pleasant

07 Dec 2023

Kenneth

Located close to restaurant and Bars

Leisure Self

4/10

Poor

20 Jun 2023

Marilyn

One of THE worst stays

The room smelled funny. The kitchenette wasn’t clean, nor was any of the utensils/pots/wash rags. The A/C didn’t cool the room. The TV remote didn’t work, even after getting a replacement. The main door had a hard time closing, key card worked every once in awhile. The toilet wasn’t secured to the ground. We were told upon check-in that breakfast was from 7-10am. On Saturday we came down for breakfast at 7:12am and there was nothing for breakfast. Waffle maker wasn’t turned on, juice machine was off, no coffee. When we asked about it, we were told that the main chef hadn’t arrived yet and that MAYBE he might be coming in 45 more minutes. Sundays breakfast was cereal and the waffle maker wasn’t functioning properly. The front desk hotel staff were rude and unhelpful. The pool was over chlorinated, hot tub was colder than the pool. In a pool that size, there were times that there were 20-25 people in it. Rowdy kids with barely any adult supervision, even when that information was brought to the attention of the front desk no one even came outside to look at the situation

Business

6/10

Pleasant

01 May 2023

BJ

The smell was stale, frig was rusty. It took too long for the door to close and was across from construction whi h i feel was not safe for women.

Leisure Family

10/10

Exceptional

01 May 2023

Brandy

I enjoyed my stay very peaceful

10/10

Exceptional

20 Mar 2023

Genevieve

The hotel is clean and smells clean. The room was nice and also very clean. The staff is also very nice and helpful.

10/10

Exceptional

28 Dec 2022

Candra

Excellent stay

Business_and_leisure Partner

8/10

Excellent

29 Nov 2022

Verified traveler

It's cool, but...

I cannot complain about anything except for the fact that there were several dead roaches in my room. There were quite a few mosquitoes, but I anticipate that seeing that the hotel is very close to the water.

Friends_and_family Family

8/10

Excellent

22 Sep 2022

Lula

Na

Leisure Self

8/10

Excellent

12 Sep 2022

shane

Nice place to stay

Overall good hotel. Stayed here twice recently. Beds are some of the best at a hotel. Hallways were musky smelling but other than that clean. Service is great. Will stay here again if back in the area.

Partner

6/10

Pleasant

22 Aug 2022

Jennifer

Beds were comfy and it had everything you needed as far as fridge, except freezer part was only part that worked. Came with a cooktop and microwave as well

Leisure Family

8/10

Excellent

17 Aug 2022

Charles

Rooms were nice size are and clean the people were very nice

Business Self

2/10

Poor

03 Jun 2022

Stephanie

This place was dirty and smell so bad. House keeping didn’t even clean my room.bandage on the bed frame and hair as well. Couch all stain up and carpet as well. Not recommend if you have kids especially babies.

Family_with_children

8/10

Excellent

20 Mar 2022

Damacio

Great price and good room. I'd stay there again.

Leisure Family_with_children

6/10

Pleasant

08 Feb 2022

Shawn

The room was nothing like the one I picked from the website, the A/C in the room was not consistently cold, it’s definitely not the Main Stay I remember. My co worker had the same issues except his A/C issues were worse and he did not get the channels I got. Very disappointed in the stay

Business Partner

2/10

Poor

05 Feb 2022

Timothy

Didn’t like any of it and the front desk associates argued with us about our AC when I woke up all 3 nights sweating. The solution all 3 times was “maintenance is coming tomorrow” never saw maintenance..

Business Friends

10/10

Exceptional

27 Jan 2022

Eden

The breakfast was delicious and the room was clean and nice .

Leisure Family

4/10

Poor

26 Jan 2022

Chris

The desk clerks are the real issue other than that everything is fine.

Business

10/10

Exceptional

04 Sep 2021

ISSA

Friends staff

8/10

Excellent

24 Jul 2021

Verified traveler

Family Introductions

Our stay was nice. I requested handicapped accessible rooms. They only had 1 left and they gave to me and it was nice. The beds were comfortable. The rooms were spacious. The walk to the room was a bit much for me but I managed. They did brkfst but I slept in so i missed it. But it was close to some really good places to eat. We all really enjoyed our stay.

10/10

Exceptional

10 Jul 2021

Verified traveler

The staff was so nice and caring.

Leisure Family_with_children

2/10

Poor

01 Jun 2021

Jacovin

Sad service

At 8 oclock we went to the pool . and went to get in our room . witch we couldnt and she moved us to another room but this room is worst the tvs are not working . keep cutting off. I paid my money like everybody else . this is crazy talking about our door lock is out wat kind of stuff is that. My bby needs his treatment . by 10 . and they got me locked out of where i pay good to be treated nice. My original room has holes in the door . walls just sad

Friends_and_family Family

10/10

Exceptional

27 Apr 2021

Judith

Affordable stay with kitchenette

Great deals. Great rooms. Great location.

Friends_and_family Family

2/10

Poor

26 Apr 2021

Verified traveler

Noise and door inside to next room not private

Business Family

4/10

Poor

26 Apr 2021

Danielle

Don’t do it

Hotel is in a good area but the inside is outdated and dirty! Elevator did not work and we had to climb 4 flights of stairs with luggage is ridiculous! Pool and hot tub were green! Toilet was wobbling and shower dripped all night. Room felt like a sauna when we walked in but did finally cool off! When asked for discount for no elevator working she wasn’t sure if she could do that!

Friends_and_family Family

4/10

Poor

26 Apr 2021

Lisa

Stear Clear

This was one of the worst places I've ever stayed in for the price. First, the lady at the front was on her personal phone and never once said hello to me. I just handed her my ID while she continued her personal call. She finally spoke to me to tell me to put my card in, my room number and hand me keys.The elevator didn't work, had to drag my bags upstairs with two kids in tow. The stairs had half the carpet missing with tack strip still showing. The stairs we also disgusting. Cigarette butts, and trash on them. They didn't look like they had been cleaned in weeks. The room itself was just ok, but also wasn't cleaned very well at all. Overall, do not stay here. There are much better places for the same price. This hotel should have be more like a $60 motel.

Friends_and_family Family

8/10

Excellent

26 Nov 2020

Dana

Peace and quiet

Clean and quiet and the room size was good

Business

8/10

Excellent

29 Sep 2020

Wanda

Moving

The motel was in mist of renovations. I had to change rooms due to malfunction of door lock and room phone would not work

Business

6/10

Pleasant

11 Sep 2020

Verified traveler

Ok Hotel not bad, not good

The property had been sloppily renovated and would benefit greatly from another renovation. There was a smell in the room and hallway beyond typical hotels with kitchenettes.

Otherwise the bed was decent. Cleanliness was acceptable to me. TV was outdated but room was a decent size and kitchenette was functional.

Value was ok for price but I feel there’s a lot of room for improvement.

Business

8/10

Excellent

19 Aug 2020

Dustin

Ac out and needed relief

Good clean cool room.

Partner

8/10

Excellent

13 Jul 2020

Verified traveler

Homey stay

Home-like feel. Friendly staff.

Self

10/10

Exceptional

07 Jul 2020

Verified traveler

Comfy experience

I felt at home and staff was very friendly.

Self

6/10

Pleasant

05 Jul 2020

TeeKee

Nice room with two queen size beds. The TV is a little aged and the remotes did not. There was small living room with a kitchen that has a small frig and a stove, and a microwave. The room has everything that you need to stay for long term. The overhead shower faucet does not spray water properly. The bathroom door is a jarred, making it difficult to close and open. The windows at the living and kitchen area need better cover. The blind they have there did not block out the outside light at night, and there were lots of lights outside. There was some sort of machinery noise nearby in the early hrs that is very loud and annoying... I am neutral about this place.

Friends_and_family Family_with_children

8/10

Excellent

03 Jul 2020

Jacqueline

Getaway from family drama

The room was comfortable. Clean. Service was great. Only complaint- microwave made a loud grinding noise and was not working.

Partner

10/10

Exceptional

30 Jun 2020

Verified traveler

Friendly staff, easy check in. Hotel room clean, felt safe, very nice hotel.

Business Family

10/10

Exceptional

29 Jun 2020

Verified traveler

Clean, updated rooms

Updated rooms, super clean, and great price! Just wish the rooms had the roku remote. Otherwise, would rebook 200%.

Partner

10/10

Exceptional

23 Jun 2020

Eameralda

Very clean and great service. No issues. Will definitely be staying there next tome I visit family.

Friends_and_family Family_with_children

6/10

Pleasant

19 Jun 2020

LuAnnn

Reservations were messed up, but eventually solved. Out room has 1 of 2 balconies for the entire property;however, there was no curtain over the solid glass door leading to the balcony. They were shocked to learn this, but provided us towels to cover it. Property is in general disrepair and lacking upkeep.

Friends_and_family Family

10/10

Exceptional

14 Jun 2020

Beau

The trip and tge hotel was good. But the pillows were a lil to soft fir me. The room and very thing was good. Coming back in a few weeks.

Friends_and_family Family

10/10

Exceptional

30 May 2020

summer

Loved our stay!

Great staff, clean rooms, the most comfortable bed!

Friends_and_family Family

10/10

Exceptional

14 Mar 2020

Kristy

Nice hotel. Overall great stay

Friends_and_family Family

8/10

Excellent

04 Jan 2020

Sarah

Great for short or long stays

Room is large with attached living room. Great for multiple travelers. Asst manager was very nice both times we spoke. Typical hotel breakfast. Liked the 2 AC in room to really keep it cool and the small kitchen was handy.

Friends_and_family Family

4/10

Poor

05 Jun 2018

Verified traveler

Incomplete renovations following Hurricane Harvey. First floor still looks terrible. Hot tub was not functioning. There was a dead roach in the floor on check in. Breakfast was mediocre at best followed by a bug in the oatmeal the first morning.

4/10

Poor

03 Apr 2018

Ashley

They’re not stable and it stinks to say you pay so much for this hotel you would think it was together