Name: The Heritage Chiang Rai
Address: 199 Moo 13 Tambon Sansai Amphoe Mueang, Chiang Rai, TH

10/10

Exceptional

13 Jul 2026

Zin

Excellent

Friends

8/10

Excellent

23 Jun 2026

aaron

Everything was great except for the internet.

Partner

10/10

Exceptional

27 May 2026

Sumalee

We like it

8/10

Excellent

27 Apr 2026

Bram Stephen

Walkable to Central mall.
Usable gym
Breakfast had many options, unfortunately most were bad.
Weak coffee, egg chef could not prepare egg how I liked. Pasta undercooked. Pastry for some reason under a heat lamp. Sautéed veg room temp

Friends

10/10

Exceptional

08 Mar 2026

Leila

Amazing space

Family

10/10

Exceptional

24 Feb 2026

Daniel

The place has been beautifully remodeled and the staff was very friendly. Wonderful breakfast buffet

10/10

Exceptional

21 Feb 2026

Nachka

Staffs were welcoming and respectful, room was spacious and clean, restaurant was nice food is delicious, overall it’s a beautiful hotel close to everything.

Family_with_children

10/10

Exceptional

07 Feb 2026

Alyssa

Beautiful building and very friendly staff. Everything was clean and comfortable. I really enjoyed having a beer in the garden

Leisure Family

8/10

Excellent

27 Jan 2026

James

I’ve stayed there many times. The beds are usually very comfortable, but the bed in room 608 is high in the middle and slopes down toward the edges. That mattress needs to be replaced!

Leisure

10/10

Exceptional

24 Jan 2026

Piyush

Spotless rooms, excellent staff, superb breakfast buffet

8/10

Excellent

23 Jan 2026

Edmund

Clean room and other facilities (eg gym).

Leisure Friends

8/10

Excellent

18 Jan 2026

Sergio

Clean

Friends_and_family Family

8/10

Excellent

14 Jan 2026

Alexander

Rooms were clean and accessible the roll in shower could use more safety grab bars as the only grab bar was on thrall pretty far away from the shower seat and the shower head. Fortunately I had 2 portable suction cup attachable grab bars that we managed to attach to a wall and a glass shower divider to have additional support I needed to have better safety when taking a shower.otherwise it was a vertpy pleasant stay an the hotel staff we very accommodating to my needs as a disabled wheelchair using
Guest.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Alvaro

Great rooms and gym

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Vinny

The place is magnificent, the buffet was amazing and the food prices and food was a great value. Loved everything. Even though we had an issue with noise, they were quick to change the room. Overall amazing experience and we would definitely recommend to others and stay here again.

8/10

Excellent

01 Dec 2025

John

Very clean hotel and comfortable beds in the rooms. Staff is friendly and helpful. Breakfast is good with a fair amount of selection. Easy to get into town (using Grab or Van or car/cycle). I would give it a 4.4 rating and would stay there again.

Leisure Self

10/10

Exceptional

29 Nov 2025

Phattra

Nice and clean place

10/10

Exceptional

16 Nov 2025

Luyi

Great value for a beautiful and convenient hotel!

Leisure Friends

8/10

Excellent

11 Nov 2025

sina

I stayed twice at this hotel because foods are greate when compare to many restaurants arouds. Breakfast is supper. Over all, hotel is clean, beutiful and very good price. Only thing that we dont like every time that we come here is shower room. It has glass only halfway. When shower, water just splashed out to the floor.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Cindy

The staff was friendly and the hotel is clean. Breakfast was just ok.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Gerard

Nice, very modern hotel just outside city centre.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Zinmar

Very spacious and clean room, shopping mall near by with food court which is very good and convenient. The staffs are very friendly and helpful and polite. Will go back again.

Leisure Family

10/10

Exceptional

28 Aug 2025

Xiao

This hotel is a bit away from the busy city center. There were not much within walking distance. But it is quiet and well-equiped, and it was not far from the only major shopping mall. There was a nice swimming pool, fitness center, and a nice guest lounge with cafe and snacks. The breakfast was wonderful with many choices and the rooms were large.

Leisure Family_with_children

10/10

Exceptional

06 Aug 2025

Emil

Good

10/10

Exceptional

14 May 2025

Banyai

Great service staff very nice helpful, the hotel beautiful and clean thank you very much.

Business_and_leisure Family

4/10

Poor

24 Mar 2025

James

The beds are comfortable here which makes it better than many hotels in Chiang Rai. But 3 stars off for this visit because although check-out time is 12 PM, the maid tried to enter my room twice at 9AM while I was sleeping even though the Do Not Disturb Sign was on the door handle. Thankfully they can’t enter the room when the deadbolt and chain are engaged.

But that’s not the way I want to wake up in the morning. Rule #1 for all hotels is to stay out of the room when the Do Not Disturb Sign is on the door handle. Otherwise it breaks the trust between hotel and guest.

Leisure Self

10/10

Exceptional

23 Mar 2025

Isael

We enjoyed our stay. That only observation is that our bathroom one has a small amount of toilet paper and the bath drain was clogged.

10/10

Exceptional

14 Mar 2025

Violetta

I really enjoyed the stay.

Leisure Self

10/10

Exceptional

13 Mar 2025

Michael

Good Stay

Good accommodations, very efficient front desk, large breakfast buffet with something for everyone. Excellent COFFEE. Great location only very short GRAB ride from the night market. Decent sized room and beautiful pool. I would recommend to both family and couples traveler.

Partner

10/10

Exceptional

02 Mar 2025

Mark

This hotel is a five-star hotel. The room is large. They automatically upgraded me to a one-bedroom suite from a Deluxe double. The rooms were outstanding with all the amenities. There was even dishes and utensils if you were to cook. That may only be in the suites though.The lobby is a massive affair with water and a juice put out shortly after the morning. You can relax in their excellent sofas and chairs. The lounge is pretty good. It is very large and has the appearance of being a library which makes it quite relaxing. The morning breakfast was over the top also. Many excellent choices along with an omlette station for scrambled or omlets. There were so many choices that you might even to choose to eat what many would consider brunch with breakfast items and lunch items. There were plenty of choices for the Thai and other Asians which prefer soups and noodles with rice in the morning. Several soups were available every morning. You can have your expresso drinks along with coffee, water and juices. Outstanding!

Leisure Self

8/10

Excellent

18 Feb 2025

Shashank

:
The check-in staff, café, and restaurant team are all incredibly friendly and offer excellent service. While the property is showing signs of age, the lobby and restaurant are well-kept and quite impressive. It's on the upper floors where the building’s age is more noticeable. The room itself was spacious and well-maintained, though there was some mold in the shower.

As for the location, it’s not ideal—there’s not much around. It’s best to rent a motorcycle or scooter from the front desk and explore the area that way.

Overall good stay, But I do not agree with Expedia's 4 star rating.

Leisure Self

10/10

Exceptional

16 Feb 2025

Fernando

Great weekend getaway

Nice hotel, very friendly staff, about 6-7 min drive from downtown, very clean & spacious room.
Bed was somewhat lummpy.
Pool was freezing.
Bathroom floor would get quite wet after shower use due yo no door.
Buffet breakfast was just ok as it was the same for 3 mornings, not too much western food.

Partner

10/10

Exceptional

16 Feb 2025

Carlos

Great facilities, a little far from night bazaar but the rooms make it worth it

Leisure Partner

10/10

Exceptional

15 Feb 2025

Mehedi

Very good hotel

10/10

Exceptional

01 Feb 2025

dave

Comfy beds

6/10

Pleasant

21 Jan 2025

Odette

People kind, grounds clean. Food in main dining area not very good service slow...no Gluten free signs on food.

4/10

Poor

10 Jan 2025

Gloria

Lobby very impressive. Room & hallways are in need of upgrade. Erratic time schedule for room cleaning sometimes 5pm before the room is clean this is not acceptable in a 4 star ? hotel.

Leisure Partner

6/10

Pleasant

09 Jan 2025

Adriana m

La ducha estaba llena de hongos..... terrible... no lo podia creer cuando lo vi...

Partner

8/10

Excellent

08 Jan 2025

Fabrizio

Nice big hotel next to the convention center, the vibe of the hotel is a bit low most spaces were empty but overall it was really good. We only stayed one night to go to white te olé and it was worth the visit

Friends_and_family Family

2/10

Poor

01 Jan 2025

Joalin

Smells

Leisure Family

8/10

Excellent

26 Dec 2024

Palitha

There were no complementary water bottles available, which is a standard for any other hotel in the world. We used one water bottle available in the fridge for which they charged. But when asked, we were told they are not free but later sent two drinking water in glass bottles. I had a time in trying to the reception staff in the night , she was saying couldn’t understand me over the phone. I had to walk down to the reception with the water bottle from the mini fridge, to ask whether that is chargeable. I can’t be blamed for her lack of English knowledge. In general I found reception staff were cold. No smile in the face. But, other staff including cleaning staff were very courteous. Hotel is situated about 3.5km away from the city centre. Every time I went to the town I had to take a GRAB taxi or a tuk tuk, which cost me 80 Bhat one way

Leisure Family

10/10

Exceptional

10 Dec 2024

Plush rocker

Great property

8/10

Excellent

04 Dec 2024

Lindsey

We enjoyed our stay generally. The room was comfortable and we were happy to have hot water with good water pressure. Our only issue, which was minor, was the minibar. There was no clear signage about what was included in the mini bar and not. This was our final stay in Thailand and every accommodation, including hostels, provided water. So having water counted in the “mini bar” charges was a little crazy. If you’re going to have a minibar, have it clear. As well, upon checkout reception had housekeeping check each room before you could go to see if you used the mini bar. Just seemed like something that wasn’t thought out fully as a money grab.
Overall, we liked our stay and would stay again.

Leisure Partner

10/10

Exceptional

28 Nov 2024

Sung Jin

Pleasant stay - no issues

Leisure Self

10/10

Exceptional

26 Nov 2024

Amy

This was a great value for the price. It's a 10-minute walk from the mall, has a beautiful pool, and perfect breakfast buffet!

Business_and_leisure Friends

8/10

Excellent

23 Nov 2024

Cheryl

It was a very beautiful hotel, the breakfast spread was large with a lot of variety. The outdoor pool was beautiful. The front desk staff was helpful. Some rooms needed some maintenance. I would stay again for sure.

Friends_and_family Family

8/10

Excellent

17 Nov 2024

Jan

The staf was nice and friendly.

Business

10/10

Exceptional

12 Nov 2024

Simon

Had a very good stay at Heritage - check in and check out very easy, staff very helpful. Only minor gripe while there - loo seat in room broken - otherwise excellent! Breakfast varied and fresh.

Leisure Family

10/10

Exceptional

04 Nov 2024

Jerome

Rooms are not Soundproof as advertised. I could hear road traffic and doors in hallway close, like any hotel.
Classy hotel and shower was high up, hot and great water pressure, although some black mould was starting to show in ceramic tile grouting.
Wonderful swimming pool area! Also able to walk to big local mall!

Leisure Self

10/10

Exceptional

26 Oct 2024

Christine

The staff was amazing!!! They were so kind and happy always!!! We had a wonderful experience and would recommend to all friends

Leisure Friends

10/10

Exceptional

14 Oct 2024

Israel

Really like the hotel.

Leisure Partner

2/10

Poor

09 Oct 2024

Verified traveler

Avoid.

No communication. Phone number didn’t work.

Partner

10/10

Exceptional

15 Aug 2024

MATTHEW

Great location. Near attractions.

Leisure Family

8/10

Excellent

27 Jul 2024

Kevin

Would stay here again

Very nice hotel with 5 star look and feel. Food is very good, however: breakfast buffet is large, with the same everyday items everyday, limited bread and Danish choices, would have been nice to change the variety of Danish and rolls. Only dinner roll was offered no other rolls or croissant, only 1 flavor of danish. Fruit and juice was the same everyday, water or apple juice. Dinner was big disappointment: out of menu 4 items and very, very slow. suggest dinning outside of the hotel.

Friends_and_family Family

10/10

Exceptional

16 Jul 2024

meay

Very nice, clean and staffs were wonderful. Breakfast were great.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2024

Belen

Excellent place to stay😀

10/10

Exceptional

10 Jul 2024

Pariya

Great services especially front office, check in and restaurant. All of staffs are excellent, very polite .Room is so big and clean. Closed to Central Mall and city. Easy access to main Street. We definitely go back to stay again.

Leisure Family

10/10

Exceptional

05 Jun 2024

rolly p.

clean and food is good.

Leisure Family_with_children

10/10

Exceptional

03 Jun 2024

Pei Ying

Comfortable beds.

Leisure Family

10/10

Exceptional

08 May 2024

Verified traveler

Great hotel to stay in Chiang Rai

We stayed in the hotel for a few nights and we were really impressed. The beds were really comfortable and the room was of a good size. The interior of the hotel, especially the lounge, is simply stunning. We loved the breakfast, especially the egg station where a lovely cook made really tasty omelettes and scrambled eggs. The hot chocolate was a really nice touch. There is a selection of bread and fruit and some Asian dishes. Most of the clientele isn't into Western breakfast but we still had everything we needed, perhaps some cheese would have made it ideal. The location was good. We never had a problem ordering a taxi to the hotel, we also rented a scooter so it was easy to get around as the hotel offers parking. The hotel has quite a large swimming pool which was a great addition. Overall a fantastic stay and would absolutely stay in this hotel again if we even come back to Chiang Rai.

Friends_and_family Family

10/10

Exceptional

06 May 2024

farrah

The staff and service were excellent. They were attentive and informative. Provided excellent service as soon as we arrived and until we left the hotel. The rooms were really clean and ready upon our early arrivals. Excellent food options whether it’s breakfast or dinner.

Leisure Family

8/10

Excellent

24 Apr 2024

Natasha

We loved the chiang rai area. Pool was beautiful!
We had drugs in our safe upon arrival from the previous person staying in the room so we had to get those removed. The other issue was the hotel needs some maintenance around the windows. There was a thunderstorm while we stayed there and the windows were leaking water we all over the floor so the whole area was soaking. Took 2 towels sitting on the floor overnight to soak up all the water. The room also smelled of almost a damp mildew.
But other than that the food was really good, and the staff were excellent. Breakfast was also very good with lots of options

Leisure Partner

10/10

Exceptional

04 Mar 2024

Lynda

Excellent

Partner

10/10

Exceptional

04 Feb 2024

Rustin

A very nice place.

10/10

Exceptional

01 Feb 2024

Mike

Great place

Great place to stay. Staff was very friendly.

Self

8/10

Excellent

25 Jan 2024

Thomas

Very busy on the Saturday because of wedding but staff were efficient & very pleasant. Good size room comfortable bed & very clean. Good value

Friends_and_family Family

10/10

Exceptional

22 Jan 2024

dave

I have been to this hotel many times in the last 6 years on motorcycle trips.

This place has the most comfortable bed and pillows in all of Thailand

The gym is a bonus

The staff is always amazing.

It’s worth every penny

Leisure

8/10

Excellent

22 Jan 2024

Thomas

Weekend away

Sat & Sun nights hotel was very busy Saturday with a wedding so service was a bit slow which is understandable. Was upgraded to a suite. Beds very comfortable & rooms whilst a little tired were very clean. Staff very sweet many in training so didn’t know everything but that’s ok.

Friends_and_family Family

10/10

Exceptional

12 Jan 2024

Andrew

everything about this hotel is excellent i would not hesitate in recommending this hotel to any type of traveler to Chiang Rai truly superp in every sense

Leisure Self

10/10

Exceptional

20 Dec 2023

Tashi

loved it. bed was super comfortable and food was very delicious

Leisure Partner

10/10

Exceptional

12 Dec 2023

Suphakde

Good hotel