Sonesta Tucson

United States , Tucson - AZ
tucson, 7435 W Sonesta Drive
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100 reviews shown

4/10

Poor

15 Jun 2026

Jaclyn

Not recommended. Room was dusty, carpet had several stains, holes in bathroom curtains, burned marks on kitchen floor. Just pass on this. The photos on this app are highly misleading. Its not well kept and run down.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Kathleen

Breakfast was fantastic, was different every day with wide variety of foods to choose from!

Friends_and_family Family

4/10

Poor

28 Apr 2026

Oscar

Room need to be cleaned better
There’s a major roach problem

Family_with_children

10/10

Exceptional

22 Apr 2026

Kathleen

Great breakfast quiet place to stay

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Julie A

It was fine for the price

Family

6/10

Pleasant

21 Apr 2026

MARY

It had been 6 years since we stayed at this property and it looks tired. No cleanup of outside property. Clean up of debris from previous winds sorely needed. By check in doors evidence of spilled beverages. The whole parking lot area needs power wash. Inside unit the bed was good. Once again though, the whole unit needs a refresh. On a more positive note, we asked for a to go breakfast and gentleman in charge was very helpful and generous.

Partner

10/10

Exceptional

13 Apr 2026

Jose

Very clean and comfortable

8/10

Excellent

13 Apr 2026

Michael

very nice place ,been there at least 7 times, no problem, Rooms very clean

Self

4/10

Poor

31 Mar 2026

Michael

This was the 4th Sonesta that we have stayed at...in one word it was disgusting: the rooms smelled, there were burnt rings on the kitchen floor, outdoor maintenance below par, a very meager breakfast, and, truthfully, if we could have got a refund we would have left. Where was pride in cleanliness and accountability?

Family_with_children

8/10

Excellent

29 Mar 2026

Sergio

Clean but dated. This place is showing its age and it gives the feel of maybe not being very clean just because of that. Front desk guy was super nice and seemed to want to do everything right. Breakfast was OK. Not much of a selection. The room was very roomy for our family of four.

8/10

Excellent

26 Mar 2026

Margaret

Kitchen staff worked hard to keep food replenished and tables cleared.
Mike C who was staffing the office at night was VERY helpful, professional, and charming.

Self

10/10

Exceptional

22 Mar 2026

Kimberly

We stayed here and took our girls to the Air Museum.
The lady up front was wonderful. Iwe needed to change rooms due the AC not working and the dead bolt wouldn't work. We were put in a different room asap. We will be back. Hoping to stay longer next time.

Family_with_children

8/10

Excellent

13 Mar 2026

Ferdinando

Excellent big rooms...

8/10

Excellent

11 Mar 2026

Eileen

I love this property! They just need to clean the carpet in the rooms.

10/10

Exceptional

03 Mar 2026

Mary

Great breakfast. Clean. Great staff.

Partner

10/10

Exceptional

01 Mar 2026

justin

Good as always 👌

2/10

Poor

01 Mar 2026

Cynthia

The room was infested with roaches.

Family_with_children

10/10

Exceptional

22 Feb 2026

Paul

The room was clean and had a kitchen. The office staff was friendly with each interaction. The complimentary breakfast had a variety of hot and cold items with a sitting area.

10/10

Exceptional

17 Feb 2026

Shiow-Huey

Great service and clean room.

4/10

Poor

16 Feb 2026

Julie

Rooms outdated and some things in disrepair. We choose this hotel because of the kitchen. Unfortunately, it was not well stocked with the things that you need to actually cook meals. The internet was down for over 2 days. Some of the equipment at breakfast was broken.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Gene

The Sonesta ES Suites is our favorite place to stay in Tucson. The kitchen enabled us to cook for the whole
week we were there. The location is great because there is a Walmart supercenter less than a mile away and a Trader Joe's only 2 blocks away.

Leisure Partner

4/10

Poor

13 Feb 2026

Craig

Early check in fee. Took 3 rooms for one acceptable. No phone in room to front desk. Never staying at Sonesta again.

Friends_and_family Family

4/10

Poor

08 Feb 2026

Terry

Room smelled so terrible (and seemed quite old and neglected) that I could not stay there. I immediately went back to the office and asked for a refund (and moved to a different hotel.) The staff was very kind and helpful and they did refund my money.

They did say the cleaning staff had used a “bomb” in that room, which confirmed my reaction.

Perhaps other rooms/situations might be different.

Leisure

8/10

Excellent

07 Feb 2026

Margaret

The outstanding plus of this property is that it has a full kitchen; however the utensils and dishware provisions were less than meager. Other than this, the accommodations were excellent.

Friends_and_family Family

4/10

Poor

05 Feb 2026

Anthony

Got to the hotel all the way from Phoenix/Peoria only to find out that they apparently overbooked and had to send me to a different hotel a few miles a

10/10

Exceptional

05 Feb 2026

Caryl

Great staff. Lovely property - 2 bedroom, clean - great location

Leisure Friends

10/10

Exceptional

25 Jan 2026

Rod

Clean suite, attentive and friendly staff, an overall pleasant experience.

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Margaret

Room is well-planned for an extended stay. Staff is friendly and responsive.

Friends_and_family Family

6/10

Pleasant

24 Jan 2026

Phillip

Pros: good room rate for a king size bed studio room
Front desk folks were very friendly and helpful
Location is convenient for o restaurants that I enjoy

Cons
My room was clean but needed some TLC as it had some issues.
My room was in a south side building that hears ALL the traffic noises from Speedway Rd. It was diffficult to sleep. Tip: I turned on the background noise feature on my iPhone to drown out some of the noises.
The material they use for the second floor walkways gets slick when it rains. It was raining a lot my first night.
Parking is $5 per night. Not horrible but it used to be included in the room rate.

N/A
I didn’t check out the included breakfast.

Leisure Self

10/10

Exceptional

23 Jan 2026

Reynaldo

Great place to stay

Business Partner

6/10

Pleasant

13 Jan 2026

Francisco

The room was ok
The kitchen table was dirty

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Anne

Staff was friendly.

Business_and_leisure Family

10/10

Exceptional

07 Jan 2026

Bradley

Yes, perfect

2/10

Poor

06 Jan 2026

Debora

Room was filthy and we found a roach. The plates were covered in muck like they hadn’t been washed in forever. Oven was janky. It was super loud at night since the sliding glass door didn’t fully close. Smelled like chemical fragrance was dumped in the room to try to trick you into thinking it was clean. The front office staff was nice, the only nice thing in our whole stay. Never coming back.

Leisure

6/10

Pleasant

29 Dec 2025

Greg

The bed sheets were stained and didn’t look clean

10/10

Exceptional

24 Dec 2025

Svetlana

Partner

8/10

Excellent

10 Dec 2025

Rochelle

Staff very friendly, patient, welcoming and helpful. Thank you to the night staff for helping us locate a room at the last minute for our elders. We enjoyed the suite and the accessible studio 100%

Business Family

6/10

Pleasant

06 Dec 2025

Tresa

The staff was extremely friendly and always helpful. We have stayed at Sonesta several times and this year it seems the property has gone downhill quite a bit. Carpet has stains, bathtub drain plug was broke and out of tub and could see hair clogging the drain.

It appeared that there are many guests that live on the premises. Loud noise at night past 10pm . The breakfast bar was leftover food and the scrambled eggs had grey areas in them. The food choice is extremely limited.

In the room itself, stains in carpet and on walls and sticky countertops.

I was disappointed in our stay this time and will probably not return in the future.

Friends_and_family Family

2/10

Poor

02 Dec 2025

Broderick

The room was terrible ! All the furniture was dirty and stained, carpet dirty and look like permanent pet stain. The property just has went down since i stayed 4years ago. Needs major renovation on rooms to bring up to date.

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Javier

Fridge didn't work, and food that we brought, went bad.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Ashley

The best! Your staff took extra care of us anf our needs. We loved the multilevel apartment style full kitchen room!! We will definitely be back.

Leisure Family_with_children

4/10

Poor

30 Nov 2025

Juan

They were not able to give us a key to our room, meaning we had to ask the front desk to open the room for us every time we needed to go back in. No sort of discount was offered for this huge inconvenience

6/10

Pleasant

30 Nov 2025

Teryn

The staff were all friendly, I appreciated their professionalism and warmth despite the state of the hotel during our stay. It was not worth the price we paid. For the entire duration of our stay, hotel keys were unable to be made. Every time we returned, we had to ask to be let in to our room by staff. However, it made us feel uneasy that they never asked for ID or checked our reservation. I worried that someone would ask for access to our room by mistake the entire time. The amenities were true to the website list but the sheer curtains were tattered and shredded. The cover to the wiring for the ceiling fan had fallen as left exposed. Crumbs were in many of the kitchen drawers and the dishwasher would come unlatched during cycle and stop at random. Will not be staying at this location again even though we’ve liked other locations by the same brand.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Kathleen

Breakfast great but early hours, crowded, out of items, rude people/guests

Leisure Friends

8/10

Excellent

19 Nov 2025

Spencer

Staff and amenities. Property rooms needs a little updating and replacing of carpet, furniture, etc.

Leisure Self

6/10

Pleasant

18 Nov 2025

Renee

The staff was great. The room needed improvement as the toilet did not flush well, the sink faucet was difficult to use and a closet door was broken.

Self

4/10

Poor

16 Nov 2025

Will

Check-in was at 4; they did not have our room ready until at least 4:45. When we did arrive to our room (612), there were was dirty laundry from a previous guest under our bed. Also, paid for a \"queen bed\"; did not have a measuring tape, but I'm almost sure it was a full size. Would not stay here again.

Leisure Partner

4/10

Poor

11 Nov 2025

Ishmael

I needed an early check in and was charged fifty dollars. The kitchen sink faucet was broken. The shower had no body wash in both bathrooms. The deadbolt on the door did not work. I've booked Sonesta rooms in different cities and always had good experiences. I won't be booking this particular Sonesta property anymore.

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Carolyn

Great

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

matt

Friendly staff! Clean room and the free upgrade was awesome!!

6/10

Pleasant

27 Oct 2025

Christina

Staff was friendly, Ac was good.. as a single woman traveler I was not comfortable being put at the back of the hotel along the parking lot and fence of another hotel.

Self

6/10

Pleasant

25 Oct 2025

Clarissa

The AC units are almost attached to the wall of the building that’s why the beds vibrating with it. So loud that it feels like 3 loud old clothes dryer machines simultaneously running. It feels like sleeping on the tarmac at the airport.

Leisure Partner

4/10

Poor

24 Oct 2025

Shawn

The property is definitely run down. The room was really dirty. The floors werent clean there was food & crumbs all over. The carpet had a huge spagetti sauce spill from the entry to the kitchen it should of been cleaned up but the housekeepers just left it. The remote control for the TV has spagetti sauce all over it and the carpet in the bathroom looked like someone tore it up looking for something it was frayed from no one putting it back right. And the bathroom tile around the floor has about an inch of dust & dirt all the way around it. I personally cleaned that room up & i was very disappointed in the room. I cant believe they dont have a supervisor checking the rooms for cleanliness. The price they charge for a room in that condition is rudiculous. Whoever rents the room after today will have a decesnt room thanks to me cleaning it. I have cleaned for a living for 50yrs and I can assure you I would of never rented that room out looking the way it did.

Business_and_leisure Pet

10/10

Exceptional

18 Oct 2025

Yolanda L

Just needed for one night. Had to leave before breakfast

6/10

Pleasant

17 Oct 2025

Tom

The room had not been vacuumed, the bathroom floor had not been swept. There was hair and dirt on the bathroom floor and hair in the bath tub.

Business Partner

4/10

Poor

17 Oct 2025

LINDSEY

deceptive and misleading. I’ve stayed in many hotels and this was one of the worst stays.
We opened the door to our room and we were greeted by a strong smell of dog and cat urine and pet smell. Apparently the whole place is pet friendly and they don’t have a section for pet-free.
Everything felt dirty and very run-down.
The upstairs shower has signs of mold. And the toilet barely flushes. The shower felt unstable like the bottom would just fall through.

The bedroom had no cool air circulating, making it unbearably stuffy. The gym was just as neglected: several weights were missing, the elliptical squeaked loudly, and there was no fan or ventilation.

We checked out another room to maybe switch too but they had tried to cover up the odor and the chemical smell was too overpowering.

The staff is pretty friendly though.

Anyways TL:DR would not recommend staying here.

Leisure Family

2/10

Poor

16 Oct 2025

Jeremy

Keep scrolling

If you are a fan of musty smelling rooms with carpet in the bathroom and furniture from 1990 this is the place for you

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Melissa

Nice place

8/10

Excellent

08 Oct 2025

Jerry

Clean Room although you could smell at one time it had been a smoking room.

Partner

10/10

Exceptional

05 Oct 2025

Ben

Nice big room, friendly staff.

10/10

Exceptional

05 Oct 2025

Kristen

Great location and price, clean with all the convienances.

Partner

10/10

Exceptional

03 Oct 2025

Chris

Very spacious and quiet!

Partner

8/10

Excellent

26 Sep 2025

Herman

Very soft bed! Too soft. Pillows weren’t comfortable either.

Partner

6/10

Pleasant

23 Sep 2025

David

I was disappointed that pool and spa closed for repairs the whole stay

Business Partner

8/10

Excellent

22 Sep 2025

Valarie

Room was decent though older and could use a freshing up, especially the rugs. The staff was super helpful, the pool was down but the staff was easy to work with and super kind and kid friendly, breakfast was great for hotel breakfast

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Charles

Comfort

Best place i ever stayed in Tucson Az.

Partner

4/10

Poor

18 Sep 2025

Hector

Renovate all rooms

Leisure Family

2/10

Poor

15 Sep 2025

Lauren

Check in & staff - good

Accommodations- loved the set up. Both suites were overall run down and not the cleanest (first one air conditioning wasnt working so I cant rate that one other than the kitchen faucet needed force) the one we \"stayed\" in (only there a night, ended up only in the suite for sleeping) there was a loud beep going off through out the night we couldnt pinpoint, the fire alarms flash a bright light, so if you're a senitive sleeper, this will probably affect you as well. The toilets took forever to flush, I attempted a shower but found shampoo/conditioner/ and body wash bottles all completely empty and quickly used my bar soap to at least wash my body but the water was backing up so I was in there for less than 5 minutes. I cant report on most of the appliances, since we only used the refrigerator to keep our water bottles cold for the morning.

We were planning on using the pool but overheard a guest at front desk about the pool being broken so we didnt attempt it

\"Dog area\" not really a designated area? Just went to where we were directed and where we found waste bag dispenser

They do have a nice looking basketball court and corn hole game set up

The breakfast is the only thing i can positively rate. Super clean, nicely presented, and a lot of options, pancake maker was really cool!

Check out - bad experience but full disclosure my husband was being an ass but after all the issues we had, I dont blame him, but the lady didnt handle it well either.

Leisure Pet

8/10

Excellent

14 Sep 2025

Ramiro

Great place for family’s

Love that this hotel room sleep’s 8 had the space we definitely needed. Only complaint was from the second we opened the door we could smell someone had smoked in the room once before and had animals inside. To use this is gross especially since we thought we booked none smoking animal free room.

Friends_and_family Family

6/10

Pleasant

13 Sep 2025

kristi

For a non smoking room it reeked of smoke!

2/10

Poor

26 Aug 2025

Ted

Hotel offered us refund Hotels.com still charged m

Ourr stay was not a stay at all. We stayed there previously 10 times and apparently they are in the middle of selling. No towels,pans,garbage disposal,holes in floor,Sheets were not clean,no dish soap,pool and jacuzzi did not work,handicap chair for jacuzzi was broken, food not available for breakfast,not ADA efficient, we complained and Victoria at the front desnk was wonderful and refunded our money but apparently Hotles.com chanrged me anyways......what happens now???

Partner

4/10

Poor

15 Aug 2025

Svetlana

Room was cute and remodeled. Ice machine was not working outside. AC was not working well in the room. Pool are iwas no good. Pool was dirty. Jacuzzi was not working. Breakfast was not good. Fake eggs. Staff at reception was nice tho. Won’t stay again tho

Leisure Partner

10/10

Exceptional

12 Aug 2025

Rachel

Extremely friendly staff. Very clean and comfortable rooms. Have stayed there many times and is always my first choice in Tucson. Recommend highly.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Candy

I didn’t like that they charge 5.00 to park on the property

Leisure Partner

6/10

Pleasant

10 Aug 2025

Vernita

Friendly staff

Free breakfast

Friends_and_family Family

2/10

Poor

08 Aug 2025

Debra

Okay

Business

4/10

Poor

08 Aug 2025

Debra

The pool area had no lights on at night hot tub didn't work also ice machine didn't work out of side or in the refrigerator in the room. Stayed couple of night I told them about the situation and they just didn't do anything very disappointed would like some kind of resolution

Leisure Partner

6/10

Pleasant

25 Jul 2025

Heather

I have stayed here many times and have mostly had good reviews… my room was dirty, the shower curtain was torn, the plate in the cupboard was broken, missing silverware, the list goes on…it’s just starting to get very run down… I ALWAYS stay here when I come to Tucson (which has been multiple times this year) not sure I will stay here anymore as they aren’t taking care of the rooms…it’s sad because I love this place.

Leisure Self

10/10

Exceptional

23 Jul 2025

Carolyn

Property needs work inside room but clean the ceiling work was sloppy rm 11 building 1 in kitchen.

Leisure Family

6/10

Pleasant

15 Jul 2025

Verified traveler

Carpet had stains, Gap in door so hot air was coming in, also when the landscaping cleaned they blew dirt, debris, leaves, trash in the door so had to clean up after that. Closet doors were fragile and almost broken. The bathroom had a stench that would not go away. Main thing in the bathroom is the bathtub would not drain right so always had water sitting while you shower which is nasty due to previous peoples stuff coming up from the drain. Very unsanitary. Had to pay $5 for parking everyday which is weird to pay to stay somewhere and also pay to park your car at the same place. There was a couple days where breakfast didn’t have a lot of items so not so hot breakfast style. Also same breakfast everyday and very basic. Food cold and drinks warm. No ice for drinks. Not sure why they call them suites. For positive , Bed was comfy and AC was cold.

Partner

8/10

Excellent

14 Jul 2025

Good visit, basket ball court swimming pool close and nice. At night our bldg 1 was near street, very loud. Otherwise very nice

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Bjorn

Kitchen area, kitchen utilities (like coffee maker) need to be better cleaned. The few things we touched or used in the kitchen felt sticky. Areas in front of apartments (doors, stairways, etc) need cleaning too.reaemtns Had we had time to enjoy the pool, we would not have used it. I definitely needs cleaning, not only in terms what was floating on the surface but also had accumulated on the bottom

10/10

Exceptional

25 Jun 2025

BALDEV

It worked well for our weekend away and hiking. Loved the kithchen

Leisure Partner

2/10

Poor

22 Jun 2025

Kristen

Room was filthy, black soot in bathtub. Disgusting, had to leave and fina another place to stay.

Leisure Family

8/10

Excellent

20 Jun 2025

Rafa

Sonesta hotels are great
Only I don’t like to pay for parking

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Corey

Everything service and all

Leisure Partner

10/10

Exceptional

11 Jun 2025

Keith

Privacy I liked

Business Self

6/10

Pleasant

27 May 2025

Baan

No soap or shampoo in th bathroom

Friends_and_family Family

8/10

Excellent

27 May 2025

Grace

Ice machine was broken during our entire trip. Shampoo dispenser broken in our loft unit

Leisure

8/10

Excellent

18 May 2025

Catherine

We stayed here for 2 nights. The check-in person seemed overwhelmed. Evidently there were a lot of issues. We found out later some of them. One of our door cards did not work. The wifi was ridiculous, it was like the old dial up speed. We called a tech person after going to the main office, then it worked better for a short time.The TV channel guide they gave us did not match what was on our TV, and we could not even get the most basic channels. We had to watch a program on my phone, because I couldn't even get it on my laptop with the wifi. After driving six hours we were looking forward to swimming in the pool, but there was a couple in the pool with a loud boom box (yes, like the old ones) for at least 3 hours. We would check outside our door every half hour and they were still in the pool. We gave up. I can't believe no one in the office couldn't hear the music. There was a good breakfast and the staff seemed nice, but I would not stay here for an extended time, which is what it' set up for.
P.S. We found a dirty dish in the cupboard. Yuck.

Leisure Family

6/10

Pleasant

17 May 2025

Verified traveler

Check in took over an hour

Friends_and_family Family

8/10

Excellent

15 May 2025

Randall

For the price, the property was much better than we expected, nice clean rooms and friendly staff. On the downside, there was a dirty bed sheet thrown under a stairwell, and the breakfast bar had a broken waffle maker, was out of scrambled eggs, ran out of coffee, and lacked other stated options. But what do you expect for free? Overall a good stay and a great value.

Leisure Family

8/10

Excellent

12 May 2025

Douglas

Ok place they accept dogs and good breakfast

4/10

Poor

08 May 2025

Mykola

The bath was dirty. The body wash in one of bathroom was absent. The staf on the front desk is not attention about client's information.

Leisure Family

8/10

Excellent

08 May 2025

Martin

Very nice room. Initially I was concerned about my decision to book at Sonesta ES, but I am glad we stayed.
Good choice if staying more than 2 days, property is well maintained and area is safe.

Leisure Partner

4/10

Poor

04 May 2025

Kathy

Room had a cracked table, cigar burns on the couch and little table, dirty grout in the bathroom, overall poor condition. Remote control was missing the battery cover and was taped with scotch tape. Homeless around the property. Won’t be staying here again. Staff was wonderful.

Leisure Family

4/10

Poor

28 Apr 2025

Manuel

Not great

Room is very dirty found Vapes underneath the bed and use tissues under the bed that were never cleaned up kitchen table was cracked down the middle

Friends_and_family Family

10/10

Exceptional

26 Apr 2025

Nancy

We booked a loft suite and were pleased with the spaciousness. We are so happy with Sonesta Suites, we won't book anywhere else when we are in Tucson.

Leisure Family

10/10

Exceptional

16 Apr 2025

Verified traveler

Great stay

The beds were comfortable, the room was nice and spacious, front desk was helpful they were very polite and kind, had a wonderful stay would highly recommend.

Partner

2/10

Poor

15 Apr 2025

Kimberly

This property is run down and disgusting. The rooms were dirty and the floor was black. You can’t get towels from them because they don’t have any. The room smelled moldy. People live there, so it looks sketchy.

Leisure Family