El Conquistador Tucson, A Hilton Resort

United States , Tucson - AZ
TUCSON, 10000 North Oracle Road
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100 reviews shown

6/10

Pleasant

22 Jun 2026

Yolanda

There was an “accident” in the main pool, it was closed, no kids allowed in the pool closest to our room, sidewalks are at an angle and not safe for elderly, room was clean but the pools were not.

Family_with_children

8/10

Excellent

21 Jun 2026

Johanna

Henry was our waiter at breakfast and he did a great job. Our pool attendant was fantastic! Fast and attentive. I wish I knew her name. Short black hair with charisma. The muffins at dinner had long hairs in them. And the housekeeper attempted to enter our room regardless of the privacy notice on the door. Thank goodness we had the security lock on. The gift shop employees and manager were fun to engage with. And we enjoyed the flute and pianist.

Partner

10/10

Exceptional

21 Jun 2026

Cristal

Great places to stay

Friends

8/10

Excellent

21 Jun 2026

Judith

We were forced out of our Casita a day earlier due to unplanned maintenance. This would not work for us as a family with a baby and 2 small kids. We needed to cut our vacation short due to this. I was upset as I flew to Arizona from Florida to have this vacation with my family. I was refunded one night but that was all the compensation I received for this major inconvenience.

Family_with_children

10/10

Exceptional

20 Jun 2026

Gina

The room was always clean and all of the staff were amazing!!!

Partner

6/10

Pleasant

16 Jun 2026

Cherie

The rooms were a little small, especially for the price. The patio door and bathroom door didn’t fully close and had issues latching.

Family_with_children

8/10

Excellent

15 Jun 2026

Nicole

Staff was super helpful.

Friends

8/10

Excellent

12 Jun 2026

Veronica

We think the property is nice overall, but we noticed somethings need maintenance upgrades. Our room could have been cleaned a little better. The bathroom door and the light switch wasn't clean. We found crumbs and dust on the floor near the floor light and chair in the corner of the room. There wasn't enough staff near the pool early enough to open the slide, however, once I asked someone, they obliged.

Family_with_children

10/10

Exceptional

09 Jun 2026

Yesenia

Beautiful views & super friendly staff. Great staycation.

Family_with_children

8/10

Excellent

06 Jun 2026

Melvin

Very nice place but pool and area could have been cleaner. All and all it was a pleasant stay.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Richard

Resort is great the rooms are outdated but all the restaurants on site and pools are amazing .

Family_with_children

10/10

Exceptional

31 May 2026

Joseph

Wonderful experience. Stunning views, clean roof, friendly staff. Great location. I definitely will stay there again if I ever come back to Tucson.

10/10

Exceptional

31 May 2026

Justin

The pools were awesome kid friendly

Partner

10/10

Exceptional

28 May 2026

Lon

Beautiful view of the mountains!

Partner

10/10

Exceptional

27 May 2026

Denise

We loved it especially the pool for the kids!!

Friends_and_family Family

4/10

Poor

25 May 2026

Alejandra

I do not recommend this place at all. The service was extremely disappointing and made it hard to fully enjoy our stay. The pool was constantly overcrowded to the point where it felt like the property was allowing more guests than the space could comfortably handle. Parking was also a nightmare I don’t understand how they can accommodate that many guests without having enough parking available.
I also requested housekeeping service and never received it once during my stay. Overall, I would not consider this a kid-friendly place, and I personally would not return unless it was strictly for a business trip. Very disappointing experience overall.

Family_with_children

6/10

Pleasant

16 May 2026

Thomas

Needs updating

10/10

Exceptional

16 May 2026

HEATHER

Staff was very friendly.

Partner

10/10

Exceptional

11 May 2026

Tarah

We just returned from a two-night Mother’s Day staycation at El Conquistador, and it reminded us why this place continues to hold such a special place in our hearts. We’re Tucson locals, and over the years El Conquistador has become more than just a hotel to our family, it’s part of our story. We had our wedding here, and years later celebrated our parents’ 50th wedding anniversary here as well. Every visit brings back incredible memories.

What we love most is the atmosphere. There’s such a warm, welcoming family vibe throughout the property. It feels relaxed, beautiful, and genuinely enjoyable without being overly flashy or pretentious. It’s one of those rare resorts where you can truly unwind and just enjoy being together.

The staff during this stay were especially kind and wonderful. From check-in to the restaurants to the pool areas, everyone treated us with warmth and care. You can tell the team genuinely wants guests to have a great experience.

We also continue to appreciate that things feel reasonably priced compared to many resorts. It makes it possible to relax and enjoy the amenities, food, and activities without constantly feeling like everything is overpriced.

Thank you, El Conquistador, for continuing to be a place where families can celebrate milestones, reconnect, and create lifelong memories. We’ll absolutely be back again. P.S. Gabby was our Pool server and she was amazing ❤️❤️❤️

Family_with_children

8/10

Excellent

11 May 2026

Michael

Bar service great

Family

2/10

Poor

05 May 2026

James

Front desk not helpful, discourteous. Possible short staff throughout the hotel. Room wasn’t ready . Housekeeping behind on cleaning rooms. Not enough parking forced to used valet.( although valet attendants very helpful and attentive) resort Accommodations very dated ( I believe they’re planning on renovating) . The pool area and overall grounds were inviting.
The shop attendants very pleasant, bartender very good and informative. The coffee shop needs more attendants to be more efficient and timely. Overall , I wouldn’t stay there again.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Michelle

My stay at El Conquistador was fabulous from the moment I arrived. The staff that checked us in were attentive and informative. One thing to keep in mind is that the nearest parking lot may not be located close to your room, requiring a bit of a walk. I am sure if you asked the front desk they would send someone to assist you. You can arrange a golf cart ride from staff to anywhere on the property.
My spa experience was even better than I imagined; also, you can stay in the spa pool area the whole day after your service.
The adult only pool was a 1min walk from our room which was a bonus! Most of the time it was deserted, so we got to enjoy the pool all to ourselves. The main pool area is nice. The food and drinks were delicious and not overly expensive. Be sure to say hi to Fred (a lizard that frequents the pool area).
We had dinner one night at Epazote and the food was very good and decently priced.

All in all this was an excellent property and I would definitely recommend it to my friends and family.

Friends

10/10

Exceptional

27 Apr 2026

Aviad

Good breakfast and pool.

Family_with_children

6/10

Pleasant

25 Apr 2026

Vinh

The room smells musty

8/10

Excellent

24 Apr 2026

Ernest j

A very nice place but the bedrooms are due for major updates. I can't remember the last time I stayed at a resort where the bathroom still had an old-fashioned bathtub with a cloth shower curtain. Aside from that, the pool area was great, and you couldn't ask for a better location.
The food, service and drinks at the bar were excellent.

Partner

8/10

Excellent

18 Apr 2026

Raul

The beds were not for us or for our liking. Room was good, but to much dust in certain arras of the carpet.

Partner

10/10

Exceptional

18 Apr 2026

Tara

Gorgeous views, clean rooms, friendly people, and in a great location for all activities around.

Family_with_children

6/10

Pleasant

17 Apr 2026

Eric

Property is adequate. Great layout. Nice pool area especially for kids. That said. It’s a bit run down overall.

Family_with_children

10/10

Exceptional

15 Apr 2026

Maria

Great experience

8/10

Excellent

15 Apr 2026

janet

The bathroom needs to be updated. The tub was painted and it was peeling. The room needed to be vacuumed better. The grounds were beautiful. Great ambiance

10/10

Exceptional

13 Apr 2026

Timothy Erik

Stayed with my daughter (10 years old) and it was our 1st time at El Conquistador - very impressed!

Rooms were good, and we had very easy access to the pools.

My daughter enjoyed the slide pool immensely, and the servers in the pool area were outstanding. Special shout out to JT, who went above and beyond in customer service!

The breakfast was very good, and the stables on property were a highlight of our stay - the Tattered Stables folks were great, and an asset to the resort.

Anywhere on property we wanted to go we just went to lobby, and asked for a ride, and off we went!

Highly recommend, great job to all at the El Conquistador - well done!

Family_with_children

8/10

Excellent

13 Apr 2026

Greidy

The setting is what makes this resort standout. Beautiful surrounds, easy access to Catalina State park.
Food, rooms and overall service was average

Family_with_children

10/10

Exceptional

12 Apr 2026

Nicole

Property was very clean and staff was friendly.

Family_with_children

10/10

Exceptional

10 Apr 2026

Gabby

The property was beautiful and clean.There was one night our neighbors were a little roudy but the pool area was nice and the bar as well , the bartender was very friendly and knowledgeable.

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Addy

I was expecting a bigger space for a resort but the rooms are the same as you would find at a Hampton

10/10

Exceptional

07 Apr 2026

Russell

Outstanding Easter activities for kids in addition to the normal outstanding amentities.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Joanne

We love this place.

8/10

Excellent

31 Mar 2026

Ellen

The resort is nice. It has a nice pool area and a good gym. The rooms are spacious, but are tired and need renovation. It’s a perfectly nice resort but it is dated. Could also use better food options for dinner.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Megan

Our Room was gross and smelled terrible. We asked for a a new room but they said they didn't have any and they would send someone to our room to check the air filter but that never happened. The pool staff just stood around and didn't There were like a 100 of dead grass hoppers in the hot that we had to ask them to clean out.

Family_with_children

10/10

Exceptional

29 Mar 2026

Robert

We had a lovely stay at the El Conquistador! Comfortable, spacious rooms with great beds. Excellent food poolside and at the Sun Cafe. Staff were friendly and helpful. Loved having the golf course options so close by! We would definitely stay again and will recommend to friends.

Family

10/10

Exceptional

23 Mar 2026

Randy A.

The property has a lot to offer, very clean, great staff.

Self

8/10

Excellent

22 Mar 2026

Matthew

Service individuals were great at the pool and dinner when they had time to get to you. breakfast was extremely slow with very long waits. very understaffed so it to a long time to get food and drinks anywhere you went.

Family_with_children

4/10

Poor

21 Mar 2026

Bonnie

The resort, pool, & food were really very nice. However the hotel part of the resort has serious problems. We will not return. It was dark dirty & poorly staffed housekeeping. We had to change rooms due to ant infestation. Spent our stay searching for basics we needed in our room. The dark walkways & poor signage make it hard to find your room. Same for the dark parking lots. Needs total update for that caliber of hotel. Not worth the $.

Family_with_children

10/10

Exceptional

20 Mar 2026

Emily

Beautiful absolutely stunning

Friends

2/10

Poor

19 Mar 2026

Gwen

Our room was disgusting. The first thing we noticed was how dusty it was. Wall plate over the outlet was gone . Chipped glasses. No luggage carts to take our luggage to our room. I could’ve stayed at the Hampton inn for three nights for what it cost me there. I was thinking of bringing my family for a stay. I will not ever come there again.

Friends_and_family Friends

2/10

Poor

16 Mar 2026

sebastian

No smart tv , whole place needs a refresh
Horrible lady at the spa

Partner

10/10

Exceptional

15 Mar 2026

Kristen

It was just a lovely experience. Room and grounds were lovely. Restaurant had wonderful food and wine and everyone that worked there were so helpful and friendly.

Family

10/10

Exceptional

10 Mar 2026

Gregg

We love the El Conquistador. Great rooms. Great Mountain View's. Great pool. Great restaurants.

Pet

8/10

Excellent

09 Mar 2026

Dennis

The pool area was the best! Spacious, plenty of seating, friendly staff. Work out room was also awesome. The only area lacking was no laundry services. Seemed very unusual for a Hilton property. Closet laundromat was 22 min away!

Partner

8/10

Excellent

09 Mar 2026

Bridget

Yes

6/10

Pleasant

08 Mar 2026

Glen

The pool area is five stars. The staff, especially maintenance, front staff, and restaurant staff were great. Maid service was less than good.

6/10

Pleasant

07 Mar 2026

DANNY

Not used

Partner

10/10

Exceptional

03 Mar 2026

Angelo

Pool was fantastic,needs many updates on the property.

10/10

Exceptional

23 Feb 2026

Erik

Clean room and professional/courteous staff.

Family_with_children

6/10

Pleasant

15 Feb 2026

Meridith

The hotel felt outdated and run down and a bit dirty

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Rosalyn

Front desk staff helpful. Maid very friendly.

10/10

Exceptional

02 Feb 2026

Brian

It is a very nice hotel with quiet rooms and great staff!

Leisure Family

6/10

Pleasant

01 Feb 2026

Aron

Staff was very friendly and attentive- no complaints there. Pool slide supposed to close at 5 which is already pretty early- my kids went to go on again at 4:45 and it had closed early. They didn’t give us sheets for the pullout couch- we called down to ask and 15 minutes later we were delivered wet sheets. Nothing was a big deal but seeing that the room was $445 a night it was pretty disappointing.

8/10

Excellent

31 Jan 2026

Levi

Very nice view of the Catalina Mountains!!

10/10

Exceptional

28 Jan 2026

Mary

The hotel check-in was convenient, and the front desk clerk was very nice and helpful. The room was in building two that you can only get to by going thru the lobby in building 1. The luggage carts required a bellboy to assist, so we didn’t use them. The room bed chair and couch were comfortable, the room had a small fridge, and a table with an office chair. There were a few tv channels that included starz. The hotel is beautiful and the view from the private patio was very nice. I do recommend this hotel.

Leisure Family

10/10

Exceptional

27 Jan 2026

Karen

Very beautiful place. Great service

10/10

Exceptional

24 Jan 2026

Hector

Great help from Lorenza Ruiz at the front desk

Business_and_leisure Partner

8/10

Excellent

24 Jan 2026

Lisa

The room was clean. The lobby/bar nice! The resort was very pretty! Clean, great views of sunset from front, and also night view of pool areas. 1 star off from 5 due to "old resort" smell in room - which could be a little updated. We will be back in warmer weather to enjoy the ammenities!

Business

10/10

Exceptional

09 Jan 2026

Tim

Staff is doing a great job with an old property.

Leisure Partner

2/10

Poor

07 Jan 2026

SEORANIE

Bad customer service Rude

2/10

Poor

05 Jan 2026

Aubrey

Felt judged by front desk for staying one night even though I live up the street. We were doing a date night but she made it feel like it was wrong. Tried to order room service they called back and said they don’t do room service for what I wanted. People around in other rooms were very loud.

Leisure Partner

8/10

Excellent

03 Jan 2026

GARY

Disappointed in housekeeping

Leisure Partner

10/10

Exceptional

02 Jan 2026

Lindsay

Beautiful grounds

Business

2/10

Poor

02 Jan 2026

Robert

The resort fee was unexpected and not supported by services.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Deana

The room was clean, well kept, and surprisingly the bed was very comfortable! I didn't get a chance for breakfast or the bar but the staff was friendly and helpful and beautiful views even in the rain from balcony!

Leisure Partner

10/10

Exceptional

30 Dec 2025

Julia

Everything was great. Beautiful resort. Staff great. Lots of food and shopping nearby if needed. Close to several hiking trails.

Leisure

8/10

Excellent

26 Dec 2025

Paulette

The grounds and views are gorgeous. Nice location. The chairs on the patio at our room are very uncomfortable. Bring your own cushions.

Leisure Partner

6/10

Pleasant

16 Dec 2025

Jackie

The hotel is really nice, outdated. The rooms dont have much and TV's are not able to work with netflix or apps, customer serviceis really bad in the front desk. Baylie wa terrible and not even a smile, they don't have information and are not helpful, the cleaning ladies were nice and accomodating. Maybe a little latin hospitality training from them would help the front desk.

Leisure Family

10/10

Exceptional

15 Dec 2025

Robert

The lady at the front desk saved us from a very unpleasant situation. One of the main factors in choosing this hotel was that we wanted a hotel with breakfast included; therefore, we searched only for hotels with breakfast. Whereas this hotel OFFERED breakfast, it was not INCLUDED. Once we discovered this error upon going to breakfast, she stepped in and offered a discount which we gladly accepted. This woman was fantastic from check in to check out. Sometimes it is the staff that makes the stay at the hotel memorable. We will definitely remember her kind and professional assistance at this grand hotel and resort. I am sorry I do not remember her name. BTW, the hotel also has a great location in Oro Valley with fantastic views.

Partner

4/10

Poor

09 Dec 2025

Daniel E.

Worst stay I have had at this property (3rd x staying there). Casitas are very old and could definitely use a facelift! Our casita was extremely dirty and disgusting.

Leisure Family

6/10

Pleasant

07 Dec 2025

Jill

We stayed in what was thought to be an excellent room. The room was ugly. No getting around it. The furniture was worn, brown and drab. The bathroom was very nice and updated.

Partner

10/10

Exceptional

30 Nov 2025

Louie

Tj at the lobby bar was very courteous and helped make the stay great for us

10/10

Exceptional

19 Nov 2025

David

this is a very nice resort and enjoyed the amenities. Im not a foodie and will eat anything....but i found the quality of the menus of the various options to be not at the same level of the resort. just lacking in quality. the chicken tacos. abysmal, just thrown together with precooked chicken that is so dry.

Business

10/10

Exceptional

11 Nov 2025

David

The room was made up everyday and was spotless. Staff were great. The overall property ambiance was very pleasant. I would stay again anytime I'm in the Oro Valley area.

Leisure Family

8/10

Excellent

31 Oct 2025

Allan David

This is a gorgeous setting and the hotel is pretty well designed. It is not, however, well cared for. There were areas of trash under stairwells outdoors. The lobby furniture is showing its age with tears in the fabric. The lobby furniture is completely dusty as are other places on the property. Basically the public area housekeeping is hit and miss. The place is old (1982) and needs painting in many public areas. The housekeeping of our guest room was minimal (we were there for a week) and vacuuming and linen changes were basically haphazard. The trash was emptied, the towels changed and the bed made but generally nothing more. The sheer curtains were torn and left that way all week. There were no cushions on the very hard balcony furniture. It was not up to 4 star standards. I have been coming to this resort from the year it opened and it has not improved or been well loved. A high point was Lisa, the front desk supervisor, who was welcoming and who greeted me by name each time we saw each other. Other front desk staff looked pretty unhappy but she was a bright light.

Leisure Family

10/10

Exceptional

29 Oct 2025

Jesse

Great restful stay

10/10

Exceptional

28 Oct 2025

Jay

Loved our time there

8/10

Excellent

27 Oct 2025

Diana

Almost no service at the pool. (Didn’t used to be this way)
Laughably slooooooow service in the bar area for lunch, some of the patrons were very angry about it.
Ok food.

Leisure Family

2/10

Poor

20 Oct 2025

Hanako

Both rooms smelled really bad and the furniture was old and musty. There also quite a few dark stains on the carpet with insects crawling around the rooms. Hilton needs to renovate the interior of the Casitas, upgrade the bathroom, and replace the carpet and all furniture.

Family

4/10

Poor

20 Oct 2025

Sharla

Our stay here was subpar because the room was not very clean. There was a toothpaste stain on the side of the vanity. There was a stain on the bed skirt. There was a corner that hadn’t been vacuumed in ages. We wanted to stay at the resort and eat at the café for lunch, which was open till two. We went at 11:30 on a Saturday and they told us that they were not taking any Diners. They had decided to close early. Furthermore, when I return to my room at 3:30 in the afternoon it had not been cleaned.

Leisure

10/10

Exceptional

13 Oct 2025

Heidi

Great place to stay for U of A parents weekend!!

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Amy

We had called ahead and requested a rollaway bed and was assured they'd hold one for us but when we checked in the front desk clerk was sort of rude about it and they hadn't kept one. I just wasn't that impressed with the room- it was dated and just meh for the resort fees and room cost per night.

Leisure Family

6/10

Pleasant

13 Oct 2025

Mike

4/10

Poor

09 Oct 2025

Robert

It took over 5 hours to check in with no rooms available arriving 10:30 am, after numerous attempts, a room was not provided until 3:30 pm. Restaurant breakfast was horrible, horrible buffet so ordered service. Avocado toast and burrito sandwich was cook by am inexperienced chef. I could go on but it’s not worth it. Definitely a 2 star hotel.

Friends_and_family Friends

10/10

Exceptional

06 Oct 2025

Marni

We did a staycation to celebrate my girlfriends birthday. Had a wonderful time. Staff was wonderful. My only complaint would be the elevators. They were not very clean. Other than that is was perfect.

Leisure Friends

10/10

Exceptional

05 Oct 2025

Misty

Peaceful and beautiful, perfect for a weekend getaway.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Sandra

Room and the bed was very comfortable.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Cassidy

Beautiful views!

Leisure Partner

10/10

Exceptional

19 Sep 2025

Stephanie

unable to stay

6/10

Pleasant

14 Sep 2025

Jodi

Beautiful location, needs housekeeping

The resort was lovely and the staff was kind and helpful. Our room was pretty rundown and had a musty, stinky smell about it. The TV remote didn’t work, the safe was broken, we weren’t given any shampoo and no maid service was provided although we were out of our room from 8:30 am to 4 pm and again from 5 to 7.

Partner

10/10

Exceptional

11 Sep 2025

James

Fun time great views

6/10

Pleasant

07 Sep 2025

Torey

I think parking could be addressed

2/10

Poor

02 Sep 2025

Michael

Disappointing.

Air conditioner didnt work well. remote control didn't work. Cable went out. No lawn chairs, had to put towels down on grass. It was a staycation. We went home at 3am so we could get some sleep. Staff at desk was pretty rude didn't even ask how our stay was. Disappointing. Won't stay here again.

Partner

10/10

Exceptional

01 Sep 2025

Richard

Beautiful grounds and Mountain View’s. Pools were very clean.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Michael

Very nice facility