Name: Sheraton Tucson Hotel & Suites
Address: 5151 East Grant Road, Tucson, 85712, US

10/10

Exceptional

13 Jul 2026

Elsy

Clean, nice staff, remodeled
Breakfast was good, I would like if they could offer more fruit.

Family_with_children

8/10

Excellent

12 Jul 2026

Ida

Room was very clean and housekeepers were very friendly.

The lady that checked us in wasn’t helpful at all. Not once did she say anything about WiFi, all she did was give us a piece of paper showing us where the room was at. Didn’t explain to us about using remote to the tv which we found out from the maintenance man where to point remote on the TV so we can turn the TV on. Not once did she say anything about our breakfast buffet or any other activities, not even swimming pool hours.
Luciano maintenance man and housekeepers, they were very helpful.

Front desk Lady needs to be crossed trained in how to treat newcomers, remember 1st impressions are what we need to feel welcomed.

Thank you.

Partner

8/10

Excellent

12 Jul 2026

Albert

Great room, excellent price, comfortable and quiet area.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Deann

AC was not cold, bed was caved in.

Partner

10/10

Exceptional

11 Jul 2026

Victoria

Grounds and room were clean. Staff was friendly and helpful. AC worked well even in a Tucson heat wave.

Self

6/10

Pleasant

10 Jul 2026

Daphne

All average

Self

10/10

Exceptional

09 Jul 2026

Ty

Everything was great. Our tv wasn’t working and they sent someone to fix it quick. Great place

Family_with_children

6/10

Pleasant

09 Jul 2026

ubaldo

We stayed on the 4th of july. The rooms are not the cleanest . Our room had ripped headboards and the desk chair as well. The rug had visible stains and well as the curtains. The outside of the building is also run down. To make things worse. There was a fire alarm that went off throughout the whole building. It went off for at least an hour. Horrible. I wouldn't stay here again.

Family_with_children

8/10

Excellent

07 Jul 2026

Gabriel

Room was nice. Pool was good. Breakfast was really good. Hostess could’ve been a little bit more nice but other than that everything was really nice. would stay there again.

Family_with_children

10/10

Exceptional

06 Jul 2026

Marcy A.

nice, quiet.

Partner

4/10

Poor

06 Jul 2026

Stephanie

rooms and hallways are very run down, this property is not in a great area of town and there are a lot of homeless around. I only interacted with staff at check-in. Also there is no free wi-fi, so you have to pay for it in the room. Pet fee is $50 per night not $50 per stay.

Pet

10/10

Exceptional

04 Jul 2026

hector

Very nice hotel, good location, clean room!

Pet

10/10

Exceptional

04 Jul 2026

Corrina

Friendly staff , always clean ! It was a nice and relaxing getaway!

Partner

10/10

Exceptional

01 Jul 2026

Juan

My child had to have a medical procedure done early in the morning, so we stayed here because of its convenient location. Room looked updated and the beds were clean and comfortable. The rain shower was a nice touch. Would stay again.

Family_with_children

10/10

Exceptional

30 Jun 2026

Skye

Pros:
Staff - Very friendly and helpful. Knowledgeable about the property and provided all the necessary information upon check in.
Room - I stayed in the executive suite which was huge and nicely decorated. Very large deep soaking tub with added jets that I feel are more hygienic than some of the older model tubs at other hotels.
Lobby/Restaurant/Breakfast - The lobby is huge and very elegant. I can’t comment on the restaurant or breakfast as I didn’t take advantage of either.
Pool - My daughter loved the pool and it wasn’t too crowded on a weekend morning. She stated that she loved the smooth sides instead of the stucco that is typically used.
Security/Safety - Love the layout because the alternate entrances are gated doors requiring a room key to gain access. Made me feel more at ease and i could really relax.

Cons:
Room - Staying in the larger suite I felt that the air conditioner was not sufficient enough to my liking. I enjoy a very cold room especially at night. I felt it was good enough to keep it comfortable but not as cold as I’d like.
Also, the bathroom floor appeared to be clean until I went to wipe up some water that was on the floor. The washcloth was a light brown from wiping the floor and this was shortly after we checked in.
Lastly, I feel the TVs are outdated. I think with all the streaming services people use nowadays it would be beneficial to upgrade the tvs for streaming.

Overall, I highly recommend this property! I’ll definitely be visiting again.

Family_with_children

6/10

Pleasant

29 Jun 2026

Daniel

The hotel its self and room were ok. They seem a little on the old side but not bad and the room was clean. The staff at the breakfast were great, friendly and helpful. The part that blew my mind was no WiFi in the room. I don't stay at a lot of hotels, but this was the first that didn't have WiFi in the room. That was a big disappointment. Check in desk was trying to tell me something about needing to be a member of something and having there app. No, sorry. At least the our stay was only for one night.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Bernardo

We've already decided that this will be our hotel of choice while visiting Tucson. Our stays have been very comfortable. Staff has been very courteous and professional and have helped us when we've decided to continue our stay.

Family

10/10

Exceptional

25 Jun 2026

Steve

👍

Partner

10/10

Exceptional

25 Jun 2026

Marilyn

Always pleasant & convenient, and the best hamburgers around!

Partner

10/10

Exceptional

19 Jun 2026

Jannina

Yes and yes. The staff at breakfast and dinner were awesome! Even when super busy they were polite, kind and had a smile on their face. The food is excellent!

10/10

Exceptional

18 Jun 2026

Regina

Love this place I stay every time I go to Tucson.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Seanna

We were unable to stay because we were allergic to something in the hotel. We have mold and fragrance allergies.

Family_with_children

4/10

Poor

07 Jun 2026

David

This property is nestled between a hospital and a ihop.
Pros: a/c worked, fitness center was fairly comprehensive—full dumbbell set, cable system, benches.

Cons: hard bed that was difficult to sleep on, generally dingy appearance, view of a dumpster.

10/10

Exceptional

07 Jun 2026

PATRICIA

Disappointed when there was no food available on a Friday night at 8 PM after a long day at the hospital with my seriously ill husband!

Self

10/10

Exceptional

07 Jun 2026

Larry

Room was clean and well put together. All amenities were provided.

Self

4/10

Poor

04 Jun 2026

Charles

Coffee maker didn't work or did shower head was difficult to use. What happened to high standards?

Partner

6/10

Pleasant

02 Jun 2026

Ryan

Be aware, you have to pay extra to get the breakfast included. Very deceiving advertising.

Family_with_children

10/10

Exceptional

01 Jun 2026

Kristin

Great sray

10/10

Exceptional

01 Jun 2026

John W

Customer service was excellent. Facilities were great.

Family

8/10

Excellent

31 May 2026

Jessica

Our stay would have been great until we realized we did not have clean sheets on our beds.

Family_with_children

10/10

Exceptional

31 May 2026

Michele

Loved it!

Partner

10/10

Exceptional

31 May 2026

Luis

Front counter people, it was great!!

8/10

Excellent

25 May 2026

Jonathan

Needed a micro wave.

Partner

8/10

Excellent

25 May 2026

Victoria

the Marriot side of the property was in nedof repair. Furniture shoddy in the rooms, microwave missing, coffee machiine and hair dryer old, out of date. Washcloths ragged. I stayed there because the Tucson medical Center said it was closeby.

Friends

8/10

Excellent

22 May 2026

Fatima

All was good

Partner

10/10

Exceptional

19 May 2026

Dan

Good

Self

8/10

Excellent

18 May 2026

Barbara

Room was by the entrance door to the unit. The door slammed loudly for hours. Would not want to be in that particular room again.

Partner

10/10

Exceptional

18 May 2026

Stanley

Everything was outstanding. Staff were great. Room was spotless and very modern.

Partner

4/10

Poor

15 May 2026

Joseph

Breakfast was more like a snack.

Housekeeping left at 5:00 pm sharp despite not getting to clean our room. I had to complain to get someone to come take care of the room after 6:00 pm. Which they did.

Probably would not stay here again. For a Sheraton? Poor.

Partner

10/10

Exceptional

10 May 2026

Janet

No breakfast . Room comfortable

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Ligia

The whole room and bathroom are very spacious.
I really liked the bathroom amenities. The staff was very helpful.

Friends

10/10

Exceptional

29 Apr 2026

Kevin

The rooms were comfortable

Partner

10/10

Exceptional

29 Apr 2026

Paul J

It was a nice clean place , excellent staff and room

Self

6/10

Pleasant

23 Apr 2026

SUZANNE

Room was clean however....lobby has no complementary coffee, the TV in the room is an older 48 inch and my bed was very uncomfortable, however my friends was better.

Tvs definitely need to be undated and put some coffee in the lobby for when someone comes off a long drive.

Friends_and_family Friends

4/10

Poor

23 Apr 2026

Sarah

.

4/10

Poor

23 Apr 2026

Stephanie

it was more of a motel not a hotel. was not even up to sheraton quality rooms

Business

10/10

Exceptional

22 Apr 2026

Aleyda

Property could have been cleaner.

Family_with_children

10/10

Exceptional

21 Apr 2026

Cathy

I have stayed here twice this month, because I've been having some medical procedures at the hospital next door (Tucson Medical Center). The location is excellent, the staff friendly, the room pretty and comfortable and the price very reasonable. I also love the restaurant in the hotel, which is open for breakfast early in the morning (they also serve lunch and dinner). The breakfast is great and the staff is just wonderful - very friendly and great coffee! I will come back again, hopefully with no surgeries included in the package. Many restaurants within an easy drive and a few within walking distance.

Friends_and_family Friends

6/10

Pleasant

20 Apr 2026

Mark

The room was very nice. Clean, cool, well maintained. The parking was fine, elevators worked, ice machine worked, staff came in and cleaned as expected, no complaints.
The toilet paper was the worst I've ever seen, though.
My biggest complaint? The DirecTV was unwatchable. Every channel glitched every 20 seconds, I think from a signal dropout or something. Every10 minutes or so of this, the TV screen went to a screen that said something about loss of signal due to inclement weather or whatever, call the front desk. A power reset of the DirecTV box was needed, and after several minutes of rebooting, the glitchy service proceeded for 10-15 minutes until the loss-of-signal screen reappeared.
My partner called the front desk, they sent up a guy who SPOKE NO ENGLISH! Is this customer service? It sucks. My bi-lingual partner tried to explain, he reset the box (AGAIN!) and said to call if it repeats.
Surprise, IT REPEATED!
He returned and replaced the cable box, and we continued to watch unwatchable cable TV, glitching every 20 seconds, for the rest of the night.
I was VERY unsatisfied with this aspect of the stay. Obviously, most folks don't check into a hotel to watch TV, but if this is an amenity, it ought to work.
All else was fine, but this aspect was ridiculously disappointing.

Partner

8/10

Excellent

19 Apr 2026

John

Didn't dine there. Parking seems safe, yet the place fills up inexplicably later in the evening, although the place is still relatively quiet. Location is fantastic, with several newer non-franchise restaurants with 1 mile or less, and a Trader Joes nearby. Rooms have Starbucks coffee and a fridge which is a big plus. The ACAI food truck that sets up near by is pretty cool as well.

Partner

6/10

Pleasant

18 Apr 2026

Lewis

Poor location, far from downtown, and a lot of homeless.

Partner

10/10

Exceptional

12 Apr 2026

Allyson

Nice room, easy access, friendly staff.

10/10

Exceptional

09 Apr 2026

Takara

My dad was staying her after surgery at TMC next door. Check in was seamless and the ADA room had everything to make him comfortable. Parking was also available right by his room.

Family

10/10

Exceptional

05 Apr 2026

Marisol

Room was clean. U got to pay more for microwave use. But other than that’s everything was good. Kids love the pool

Family_with_children

8/10

Excellent

04 Apr 2026

David

Great just wish the hotel bar was open later and better in the lobby

4/10

Poor

30 Mar 2026

Robert

Not a place I would choose again.

Friends_and_family Friends

6/10

Pleasant

25 Mar 2026

I

No too bad hotel

10/10

Exceptional

25 Mar 2026

Alejandrina

Helpful very friendly will be back to stay in future

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Martin

Excellent stay - friendly staff, clean. Miss the coffee area

Partner

8/10

Excellent

24 Mar 2026

amanda

Friendly and helpful staff re room service and hotel front desk.

Restaurant staff took too much time getting us menus, we watched several staff standing around talking while we sat and waited for menus. A staff member walking by happened to see us w nothing and asked if we needed menus. This was about 10 mins after we were told to “sit anywhere.”

Room (ground floor/king bed) was a decent size

10/10

Exceptional

23 Mar 2026

Corrina

Very nice clean suite !

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Candice

Rooms were updated and nice. Onsite restaurant and near by Mexican restaurant and IHOP in walking distance.

Family_with_children

6/10

Pleasant

20 Mar 2026

Tom

Staff is excellent. Room good. Property has been neglected. Facilities in reception area closed. Food and beverage very poor.

Partner

10/10

Exceptional

07 Mar 2026

Hugo

Good experience

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Brent

Hotel lobby, pool area and bar was

10/10

Exceptional

05 Mar 2026

Amy

Love the Pool and Hot Tub. Breakfast was good!

Partner

10/10

Exceptional

28 Feb 2026

David

Nice pool and hot tub. Room excellent.

Family

10/10

Exceptional

27 Feb 2026

Linda

Courteous staff, clean facilities and rooms, central and safe location with beautiful views. Starbucks in the room started my days wonderfully.

Family_with_children

10/10

Exceptional

25 Feb 2026

Kristina

Nice stay, room was clean and modern. Shower was odd. But usable.

10/10

Exceptional

25 Feb 2026

Richard

Everything

4/10

Poor

25 Feb 2026

Jeff

What we did not like about our stay has already been shared. While the hotel itself is beautiful, the bed was extremely hard and very uncomfortable.
More importantly, we were not provided with a receipt. We stayed at the hotel and checked out, yet were refused a receipt afterward. We were under the assumption—based on every other hotel we’ve stayed at—that a receipt would be emailed automatically after checkout. This has always been the standard for travelers.
If we had been informed that a physical, in-person checkout was required in order to receive a receipt, we would have done so. Unfortunately, this was not communicated to us at any point.
The difficulty in obtaining a simple receipt that confirms we stayed and paid for the room is unacceptable. Because of this experience, we will not stay at this hotel again.

10/10

Exceptional

16 Feb 2026

Pedro

The room was extremely clean. Loved it! But the best part was how fast both check in and check out processes were. Thank you!

Leisure Family

2/10

Poor

15 Feb 2026

Ella

First day I called Housekeeping around 3-3:30 inquiring why no one had cleaned my room. Was told everyone was gone. No apology. I called guest services & restaurant on more than one occasion & rang 14 times & no one answered. When I complained I was told trouble with phones. Wanted to order food from restaurant (which hotel’s paperwork stated was open between 6 AM to 9:30. No one ever answered phone. Inquired about a copy machine & was told hotel didn’t have one. It does. Visited its business center which consists of computer, HP combination copy/fax/scan. Told front desk printer didn’t work. They said they would send engineer up to fix. Eventually man shows up who doesn’t even speak English. Finally got woman admin & I keyboarded my airplane ticket & boarding pass. I don’t believe she knew how. Two maids I encountered spoke no English. There is more but I don’t have time. I have never stayed in such a horrible hotel with so many incompetent people who I don’t believe were even vetted. If I hadn’t been so busy I would have changed hotels. Will never stay at a Sheraton & all related hotels owned by one company (I think) . SHAME on Expedia for even dealing with these people. BTW it is the Tucson Sheraton on East Grant Road.

6/10

Pleasant

15 Feb 2026

Morgan

The sheets had stains and hair on it and they seemed annoyed when we asked if they could change it.

Leisure Partner

4/10

Poor

13 Feb 2026

Harold

The hotel looks fine from the outside, but is worn out from the inside and desperately needing reinvestment. I booked a suite… But after considering effort was never able to find a way to turn on the lights in the sitting portion of the suite. The worst injustice, however, was that every single electrical outlet in the bed room was worn out… No electricity was coming out of them. Likely the result of thousands of times that sockets have been placed inside them until they no longer make electrical contact. Because I need my phone at arms reach overnight… I ended up sleeping on the couch in the sitting area where I eventually found one working outlet behind the couch. One might understand how a single outlet would be bad… But not every outlet in the entire bedroom. Management needs to pay attention and reinvest in this hotel before it goes down the tubes.

Business

10/10

Exceptional

12 Feb 2026

David

The room was great. Staff were courteous.

Business Family

6/10

Pleasant

27 Jan 2026

Dacey

If you’re just staying here while passing through town, it will work. Rooms are clean and staff is friendly. I’d recommend planning your dining experiences, near by options are very limited. The hotel’s restaurant food is mediocre at best. Pool amenities close at 9pm which is a bit early, but since the hot tub had a shocking amount of body hair floating around I didn’t feel the need to go in before or after 9pm..

Business Self

8/10

Excellent

14 Jan 2026

Ted

The rooms need updating! EVERY wall socket is worn out and cannot hold a plug. Not OK. It’s not an expensive or difficult fix.

Everything else was fine. The staff is friendly, although very young.

Partner

6/10

Pleasant

10 Jan 2026

NICOLE

The room was clean, but we ran out of body soap in the shower. In terms of comfort, the bed was extremely uncomfortable. Also, there was no comforter, so it was a bit cold at night.

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Bruce

Easy parking access. Clean room.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Mark

Yes

Partner

10/10

Exceptional

03 Jan 2026

Rick

What is a great facility right next to the hospital and had time to recoup from surgery?

Business Family

10/10

Exceptional

02 Jan 2026

Theodore

Friendly and helpful staff, clean rooms, great location and price.

Business Self

6/10

Pleasant

28 Dec 2025

Aggie

Breakfast included was listed, but there was no breakfast available. They switched it to a full restaurant. Not what I wanted or was promised. Shower has on top of the ceiling so you could not take a shower w/o washing your hair. Not practical. No smart TV or movies for rent - for long evenings not practical and stuck in 20th century.

Leisure Family

2/10

Poor

17 Dec 2025

Frances

Pierre checked me in room 220 finally found my room walk in and the bed looks like it was being slept in the bathroom room door is closed I don't even know if there is someone in the room I start to panic and call out is anyone here no answer so I go to the phone and call the desk he says oh sorry I'll send someone up? I wait about 20 minutes finally I leave go back down to the lobby and theres a at the desk I let her know who I am and she says oh yeah he just got there and said you weren't there? I ask her I'm not getting that same room right? She says No what happened was the guest didn't like the room so they asked to be moved and housekeeping was asked if the room was good and whoever housekeeping is? Said the room was clean. My question is why did the first guest ask to be moved from that room in the first place ? So she finally gives me another room 2 more levels up poor management poor housekeeping and the lady at the desk needs to get her hospitality in check.

Self

2/10

Poor

15 Dec 2025

gabriel

To pay this much. It wasnt worth it. It was ok

Leisure Partner

10/10

Exceptional

08 Dec 2025

Bert

CLEAN ROOM

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Fabiana

The staff were incredibly friendly, welcoming, and organized. Love you all.

Leisure Self

4/10

Poor

08 Dec 2025

Vladimir

Very dirty and smells bad

Leisure Family

10/10

Exceptional

07 Dec 2025

Yvette

Room was nice, spacious and clean

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Susan

Friendly fast check-in. Bed comfortable.

Leisure Family

10/10

Exceptional

06 Dec 2025

Nancy

It was wonderful they came to clean the room. Spacious and we had enough towels for four. There was an issue though when we arrived the front desk they did not find our reservation. It took the manager and 20 mins later to find our reservation. With current technology I don’t know how this happened or who is at fault for not updating guest reservation. We had been on a long drive and it was worrisome to think we might have to double pay. Now I’m weary to make reservations through hotel.com

Friends_and_family Family

6/10

Pleasant

27 Nov 2025

GIANG

The hotel was old.

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Felipe

Yes

10/10

Exceptional

21 Nov 2025

Robert

Very understanding about the construction. The room made up for any inconvenience about the construction

10/10

Exceptional

20 Nov 2025

Gautam

Yes

10/10

Exceptional

15 Nov 2025

Steven

Room was clean and comfortable. The chair had minor tears on it. They had security walking the parking lot throughout the night.

Business Self

6/10

Pleasant

15 Nov 2025

Joe

Air conditioning cycled every 2 or 3 minutes all night. Each time the fan would come on a door would slam somewhere close.
The best I could get out of the shower was warm water. Not hot.

10/10

Exceptional

13 Nov 2025

FGeorge

All the aspects of the hotel were fine. There was construction being done on the lobby, but a second lobby area was provided. The room was very clean and comfortable.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Leigh

Parking was free and very close to our room. Staff was extremely helpful to any of our questions or needs.

Partner