Name: Residence Inn Tucson Williams Centre
Address: 5400 E Williams Cir., Tucson, 85711, US

10/10

Exceptional

14 Apr 2026

Gwendolyn

The property is in very good condition. The kitchen cupboards and drawers in the bathroom are a little worn, but everything is very clean. The property is near a busy Tucson street but feels safe. The amenities are good and parking is free.

10/10

Exceptional

20 Feb 2026

Monica

Clean, well maintained

10/10

Exceptional

13 Oct 2025

Ann Coupland

No time for breakfast

Business

6/10

Pleasant

15 May 2025

susan

I reserved 2 rooms and was charged the same price for each. At check in I was told the hotel was completely full so my 2 reserved rooms were on different floors. One room had a queen bed and the other a king bed. Also, after check in, I saw online that there still was 3 rooms available for tonight. I feel deceived!

Leisure Family

8/10

Excellent

07 May 2025

James

Rooms are old and dated, but the staff did their best to meet our needs. The morning breakfast service had variety and was run well.

Business Partner

10/10

Exceptional

20 Dec 2024

Christopher

Great value! Walkable to restaurants and bistros.

Leisure Partner

8/10

Excellent

08 Nov 2023

Timothy

Poor WiFi; Carrier is using an expired SSL certificate...

Leisure Family

4/10

Poor

26 May 2023

Mike

I am lifetime platinum member. Room was not the best and noisy. I usually get a better quiet room but I complained to no avail. Also I did not receive points for my stay at Marriott.

8/10

Excellent

29 Jan 2023

Carri

Great location, near lots of restaurants

Our room wasn’t ready when we arrived but they had it ready within 20 minutes. The housekeeping manager was very helpful and very nice. The room was large and very clean. I wish though there was a door where the bathroom sink was. my husband gets up earlier than me, and the bed is right beside where the light from the bathroom shines. the only bad thing was our room was right beside the mechanical room and there was noises all night long that kept my husband up

Partner

10/10

Exceptional

06 May 2022

Jesse

Easy check-in and great front desk clerk, clean rooms, easy access location and safe parking.

Business

6/10

Pleasant

21 Mar 2022

Edward

will not return

I judge the room with the bathroom sink drain rate. The drain lever was not even attached to drain. The coffee pot was left ON. For over$260/night I feel more than cheap paper plates could be used in the breakfast area.

Partner

8/10

Excellent

03 Mar 2022

James

Nice property
Good location
Staff variable. Overnight desk staff rude. Some daytime staff incompetent. They were unclear on schedule for cleaning rooms.

Leisure Partner

10/10

Exceptional

18 Feb 2022

Raul

Excellent location....

Leisure Partner

8/10

Excellent

14 Feb 2022

Thomas

Very slow internet. Do not work from this hotel. While the internet speed is pretty decent for work (~20 MBPs download & upload), it often loses communication and make it hard to communicate over internet.

Business_and_leisure Self

8/10

Excellent

09 Feb 2022

Steve

Nice hotel. Very quiet room. If you are worried about cleanliness right now, I was there 5 days for breakfast and never saw the tables get wiped down… not once! Everything else was great.

Business

6/10

Pleasant

17 Dec 2021

Danuta

Not what we booked!

I booked an 1 bedroom apt and paid for this through Hotels.com.com but when we arrived tired in the evening there was a suite - not a separate bedroom that we wanted! And they just said there is nothing that can be done, they are fully booked. They cannot even refund me the difference between a 1B apt and suite as we booked through Hotels.com. So I’m still very upset about this.

Partner

4/10

Poor

04 Dec 2021

Daniel

Was there for a week elevator was not clean once dirty from the first day. Gym ran out of towels, I asked for towels, never got the towels even after one hour in the gym. Breakfast was subpar.

Partner

10/10

Exceptional

23 Oct 2021

Darin

We stayed in a room with a kitchen and over all the place was clean and comfortable,but the dishes were not and there was no bottle of dish soap to use if you only had to wash one or two dishes. Aside from that the place had all the standard amenities. They also have tennis and a basketball court (that close at 7) and a pool & jacuzzi which we used and is open until 11pm. Staff was friendly and breakfast was large with a lot of variety including fresh cantaloupe. Eco-friendlyness: they used paper plates & rainforest alliance certified coffees. The location is very good too, a lot of good restaurants near by.

Leisure Partner

10/10

Exceptional

19 Jul 2021

Fernando

Had to book a night as our A/C went out. The hotel was very clean and the lady at the counter (I believe her name was Lorelei) was incredibly nice when we checked in. They are only cleaning rooms every 4 days because of Covid staffing issues but our suite was immaculate and my wife and daughters loved the room.

10/10

Exceptional

28 Mar 2021

Verified traveler

Stayed here previously--no surprises. Everything is consistently consistent and reliable.

10/10

Exceptional

30 Dec 2020

Roger

Hotel was conveniently located and up to the usually high Residence Inn standards. Enjoyed our stay!

Friends_and_family Family

6/10

Pleasant

30 Nov 2020

JessC.

The staff was incredibly friendly and most areas of the property were nice. I felt the cleanliness was an issue overall. Carpets throughout the building need cleaning and I didn’t see anyone clean high touch areas though it could have taken place when I didn’t see. I moved from the first room due to blood on the shower curtain and the urine on the toilet (I took pictures and showed the front desk staff). Overall I felt like the cleaning was not thorough. The second room was also not as clean, there was a pair of jeans left by a previous guest and the floors had crumbs on it. I ended up getting disinfectant wipes from a friend and cleaned the room myself. I’m disappointed that the housekeeping wasn’t up to par especially given the pandemic. The grab and go breakfast is the same daily and consists of yogurt, muffins and cereal bars.

Business Family

8/10

Excellent

30 Nov 2020

Melanie

Very nice and comfortable place to stay .
Parking easy access

Friends_and_family Family

10/10

Exceptional

06 Aug 2020

Curtis

A good night in tucson.

I have to say very clean and nice hotel friendly staff and just all around a pleasant stay.

Partner

10/10

Exceptional

30 Jul 2020

Michal

Nice place to stay

Really nice place to stay!

Business

8/10

Excellent

22 Jul 2020

Pete

No pool

Big disappointment that the pool was closed due to covid, while the pool next door at Courtyard was open.

Partner

8/10

Excellent

12 Jul 2020

David

Will definitely book to stay here on our next visit

Business_and_leisure Family

10/10

Exceptional

03 Jan 2020

Verified traveler

The walls were thin and I could hear everything in the next room.

Self

8/10

Excellent

02 Jan 2020

PGBigBear

O Staff was very nice
O Needed more help for the breakfast staff as they could not keep up with replenishing the food
O should not have to pay extra for parking
O small but nice exercise facilities

Friends_and_family Family

8/10

Excellent

30 Dec 2019

Verified traveler

Parking Fee Ouch!

Stayed 1 night and paid $16 for parking. Read the fine print. I was disappointed!

Friends_and_family Family

10/10

Exceptional

22 Aug 2019

Cynthia

Perfect stay

I wish we could have stayed longer, this was truly home away from home

Partner

6/10

Pleasant

20 Aug 2019

David

Under renovations

I didn't realize before booking that hotel was going through construction renovations. They did a good job of managing and communicating, but it was not something I was expecting with noise and sections of hotel blocked off and number of active workers. They charged extra for parking which was also unexpected. Hotel room was clean and well maintained, but noises traveled through to room from people walking around (ceiling) and voices from neighboring rooms. Don't feel I got the value for the money spent.

Family

10/10

Exceptional

28 May 2019

Michael

Great stay

The stay was amazing everyone was very polite, the room and grounds were in great condition.

10/10

Exceptional

12 May 2019

James

Incredible stay

Great lady at the check in counter

Family

8/10

Excellent

03 May 2019

Verified traveler

Nice clean and friendly

Great location - close to restaurants and the office that I was visiting.

10/10

Exceptional

17 Feb 2019

Verified traveler

super location between convention center and sabino canyon. walking to most needs.
room spotless
staff exceedingly kind and laccomodationg.

Business_and_leisure Family

10/10

Exceptional

10 Feb 2019

Jo Ann

Gem show stay.

I stayed here for a week to attend the Tucson Gem shows. The location was only 10 to 15 minutes from the main locations I was there for. The room was convenient and complete, with a kitchenette and internet/cable television. I was lucky enough to get a ground floor room near an entrance, which made it very easy to transport my luggage as well as purchases to the room. Parking was easy and well lite. There are many restaurants, shops and services nearby, and will definitely stay there again next year.

8/10

Excellent

06 Feb 2019

Verified traveler

Good location. Room was fine. Bed was terrible. So hard. Same with pillows. No comfortable place to sit.

Leisure Partner

10/10

Exceptional

17 Jan 2019

Moises A.

bussiness trip

It´s a good place, quiet and comfortable. There are several options around for dinner. Staff was very friendly.

2/10

Poor

02 Dec 2018

concepcion

I was rudely awoken by 4 tall muscular men from the hotel because they couldnt find my reservation extension when i had paid hours n hours before hand and lied about talking to the 3rd party booking agent

Family

8/10

Excellent

07 Sep 2018

Matt

Good location

Good, but charged for parking

10/10

Exceptional

02 Sep 2018

Verified traveler

Easy to find, gave us a room choice, room looked just like website photo- no surprises, quiet, delicious hot breakfast!

8/10

Excellent

14 Aug 2018

Verified traveler

The hotel was nice, and clean except carpets in most transit areas. the breakfast were a added bonus. the rooms were fine, I did not use the house keeping service.

8/10

Excellent

20 Feb 2018

Steven

Overall, I liked this hotel for its comfortable atmosphere, kind staff, reasonable rates, and decent breakfasts.

8/10

Excellent

27 Nov 2017

gwen

Was visiting for work. Didn't try the pool or gym.

10/10

Exceptional

03 Oct 2017

Adella

The location of the TV was very strange. It faced the kitchen. It was difficult to face it to the couch area. And in order to face it to the bed the whole dresser had to be turned and it was heavy.

4/10

Poor

15 May 2017

David

Nice pool, but unfonfortable bed and dirty rooms

Location was great, pool was nice but all room had only queen beds and I know it said that in the listing but they were small and very uncomfortable beds, the linen for the extra sofa bed was not washed and there was no extra pillow, the room smelled from the kitchen sink and the bathtub had a residue on the bottom of the tub that looked like it had not been scrubbed for a long time. Also, all hotel listing photos showed an oven in the rooms and when we arrived there was no oven forcing us to change our plans.

Family

4/10

Poor

05 Feb 2017

Lan

Terrible Service Comparing with All Other Marriott

The service was terrible at this hotel. We stayed 2 nights. The first night we asked if we could change to another room because the room we got was next to the elevator and somebody was going up and down and we had so much noise all night long. We were simply told no. So we just stopped right there. The second night I came out of the shower and found out there was not even a dryer anywhere in our suite. So I asked if I could get a dryer since we do not have it in and I got long hair that is very difficult to get it dried up and sleep. I was again simply told no. No extra effort was even considered just a simple no, sorry. For the money we paid for, I would have liked somebody would at least pretend to care enough trying to locate a dryer from another room, especially after I complained about my hair, is really long, and I am usually not a whiner as an experienced traveller. Anyway, this hotel stay has totally destroyed my impression and patronage to Marriott.

8/10

Excellent

03 Jan 2017

Michael

Great facility, clueless staff

Great hotel in good location. Unfortunately, on the first day of a New Year the entire facility was left in hands of a single, glaringly inexperienced staff member who did great job at spoiling our stay. Adult supervision and basic training seems to be badly needed. Ignorance is not a good way of attracting repeat business.

Family

4/10

Poor

09 Oct 2016

Cathy

Friendly, clean, noisy

I have some difficulty sleeping in hotels, so I requested and made 3 calls to request top floor and away from the elevators. I got neither, despite an early check-in. As a result I had limited sleep the 2 nights I was there. The first night, people above me were stomping until 2 A.M. On my last morning (on a Saturday), I had a 5:15 AM wake-up call from garbage dumpsters making a racket for 20 minutes.

The view of the Catalina Mountains was wonderful. The staff is very friendly and helpful. However, they needed to call the maintenance man to help me log onto the internet (no instructions in the room!).

I have stayed at this hotel 2 previous times, and I had no problems with anything.