Name: DoubleTree Suites by Hilton Tucson-Williams Center
Address: 5335 East Broadway, Tucson, 85711, US

4/10

Poor

27 Jul 2026

david

Shower drain was clogged with hair, makes one ask if they even clean the shower. Took them over 12hours and 2 calls to front desk to get it fixed.

Spider webs between curtains and dirty carpet behind drawers, def needs a deepclean. Calcium buildup on faucets and showerhead.

Wont stay here again with a baby. Its ok if youre by yourself.

2/10

Poor

26 Jul 2026

Jeimece

Roaches in the room. Management failed to address my request for refund.

10/10

Exceptional

26 Jul 2026

Sergio

They were great. We lived our stay.

4/10

Poor

24 Jul 2026

Karla

La habitacion #225 estaba muy sucia llena de Polvo, TV ,telefono y mesas, así mismo las alfombras necesitan más limpieza, huele.a humedad, se descompuso la refrigeracion y empezo a tirar agua de el techo,encontramos cucarachas muerta en conexion con la habitacion 224(rentamos juntos) fuimos en familia, tardaron más de 2 horas en cambiarnos de cuarto , y nos separaron a otra habitacion , igual las alfombras, algo sucia y huele algo de humedad,

10/10

Exceptional

18 Jul 2026

estellita

Checking in was amazing the person checking us in was so nice, rooms were a little out dated but were clean. Would definitely stay there again. Oh and they offered complimentary cookies and water.

4/10

Poor

15 Jul 2026

Raymond

Room had a very bad smell!

Family

10/10

Exceptional

06 Jul 2026

Miguel

Good

10/10

Exceptional

06 Jul 2026

Josephine

Quaint property. The rooms are big. Staff at breakfast was very helpful.

Family

2/10

Poor

24 Jun 2026

Catherine

Didnt get to check in. No staff was present.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Victoria

The staff is very courteous, the rooms are clean, and the place is very quiet at all hours of the night. There is plenty of parking, the pool was clean, and our girls jumped in it two out of the four nights we stayed in the hotel. The breakfast was good and plenty. Overall the place is family friendly, and we even made friends with another family of four that were in town for the same taekwondo tournament as us. The atmosphere was ambient, considering we went there in June and it was really hot. Tucson is a beautiful town and we would definitely stay in this hotel again if we were to go back there.

Family_with_children

10/10

Exceptional

21 Jun 2026

Steve

Great Rooms, clean and comfortable. Breakfast was excellent.

Partner

2/10

Poor

14 Jun 2026

lidia

I found a cacaroch and a bug in the bed, hairs in the tub and the toilet was dirty. I left the property and need a refund

Family_with_children

10/10

Exceptional

14 Jun 2026

Ashleigh

Very spacious, clean facilities, helpful staff, breakfast was great! A perfect place to stay with your family!

Family_with_children

10/10

Exceptional

13 Jun 2026

Stephen

Always my first pick coming to Tucson

Self

8/10

Excellent

11 Jun 2026

Glenn

Breakfast was good and the pool was nice but busy.

Partner

8/10

Excellent

31 May 2026

Hugo

Unfortunately, our stay was disappointing. The room had a strong unpleasant odor upon arrival, and the couches were visibly stained, which made the room feel unclean. The restroom was extremely small and not very comfortable to use. The doors throughout the property made loud noises whenever they opened or closed, which was disruptive.

The check-in experience could have been better as well. The receptionist did not provide complete instructions, and we did not feel welcomed with the warmth and hospitality we expected.

The one positive aspect of our stay was the breakfast, which was enjoyable and offered a good selection. I hope the hotel addresses these issues to improve the guest experience in the future.

Family_with_children

10/10

Exceptional

31 May 2026

Alma

We stayed two nights everything was clean and comfortable. The place had a very relaxed vibe. There was good parking. It wasn’t too expensive. I fully enjoyed my stay and have no complaints.

Partner

10/10

Exceptional

30 May 2026

John

Everything was great! No issues!!

Family

8/10

Excellent

29 May 2026

Laura

Very comfortable stay. Room was excellent, we were next to the pool, breakfast was good/delicious.
I will plan on staying there agates in the near future.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Amanda

Nice hotel. Rooms were clean and linens were clean.

Friends_and_family Family

2/10

Poor

26 May 2026

Ted

Woke up at 2 am with a bad sewer smell coming out of the bathroom. The door was shut. We used wet towels to stop must of the smell. Moved to outer room and did the same thing with that door. When we checked out and told the morning desk person. He said sorry have a cookie. And that was all. We left not to happy. Worst hotel stay ever. You should expect more from Hilton

Partner

6/10

Pleasant

24 May 2026

John

The Doubletree Hilton is in a good location. The property is in need of updating. The elevator at the property is clunky and hasn't been inspected for years. The tub and sink in the room were clogged. There were broken railings near the pool. The staff at this location were great. They were all very helpful! The breakfast is very good and staff were excellent.

8/10

Excellent

21 May 2026

Anna

Room was not clean. I saw empty soda bottle under the bed and mirror had fingerprints. The breakfast does not have alot of options.

6/10

Pleasant

20 May 2026

Steve

The pool and hot tub was relaxing and enjoyable. The free breakfast was good with hot food and fresh fruit. So for one day it was very good, for multiple days it could of had more variety.
The room: bed was comfortable, bathroom was dirty and not well maintained and very small. The carpet was falling apart and the sliding door would not close completely. The AC worked well and the room comfortable.

Family

10/10

Exceptional

19 May 2026

JOSEFINA

Very good

Friends_and_family Family

10/10

Exceptional

03 May 2026

Eloisa

I’ve been staying at that this location for almost 40 years and we never have anything to complain about. It’s always a pleasant stay. Staff was excellent.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Alfonzo

The breakfast was great

10/10

Exceptional

02 May 2026

Mary

The restaurant in the hotel is not very good.

Partner

4/10

Poor

26 Apr 2026

David

Rooms are dated, carpets do not look like they have been cleaned in few years or longer. Mini fridge was leaking water onto the carpet. Musty smell in the probably from the water leak. Restaurant food does not match the prices, especially with so many other restaurants near by. Wings are advertised as 1lb for the price, maybe half a lb was serverd. Also out of over half of the menu items. Breakfast was decent and filling, but not very many options. Pool was clean and nice, but jacuzzi jets do not work. Also, employees said guest needed a wrist band, but this was not enforced.

Personally, I have stayed at other Double Trees and this was not to any of the standards. Very sad they do not take care of this property better. Especially with the location.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Gladys

The room was clean except for the carpet stains.

Self

10/10

Exceptional

25 Mar 2026

Charlie

Staff was great.

8/10

Excellent

23 Mar 2026

Alonso

Staff is great! Pool was nice, Breakfast was good. Just feels a bit outdated. Room was comfy the kids had a great time

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Tracey

Special thanks to Glen at the bar and restaurant for great service!

6/10

Pleasant

21 Mar 2026

Paul

breakfast was very good
check-in was annoying. we arrived at 3pm and the room wasn't ready, and we were told there wasn't another room available. we were told to return at 4. we returned at 4:30, and the room still wasn't ready, but THIS time another room WAS available. after a long day of traveling, this was annoying

10/10

Exceptional

21 Mar 2026

Mariko

The hot tub was too crowded so couldn’t experience, but liked the big rooms!

Partner

2/10

Poor

20 Mar 2026

amanda

First room we were assigned smelled like literal death. We actually checked the closet for a dead body. Front desk sent a handyman (Tyler -was very polite) who brought a little machine to pump a gross air freshener into the room that he called \"a housekeeping toy for some of the mustier rooms...\" That upset my daughter's asthma so we requested a room change. Only other room available was a King Suite, which meant one less bed than the room we paid for. Because the first room was so awful we didn't have a choice but definitely feel like a discount should have been offered as we now had to configure sleeping arrangements with one less Queen bed. The pool on Friday night was so packed that you couldn't even fit in the jacuzzi area. There were 2 traveling ball teams and they were so loud with different speakers and were yelling and roughhousing. We were scared one of our young kids would get hurt so we eneded up going back to the room. No one from the hotel was monitoring the fact that there were obviously more people in the hotub than should have been for safety purposes and no one came out to tell the other guests to turn down their music (with profanity--this was at like 7pm mind you, not super late night) or to tell them to stop running and diving into the pool (which clearly had many no diving signs posted). The breakfast on Saturday and Sunday was fine. The staff was nice and the food was adequate but identical each day. ICE agents EVERYWHERE! Lots of unmarked vans in lot.

Family_with_children

6/10

Pleasant

07 Mar 2026

Melissa

Rooms are spacious and nice that they are more of suite layout. In general, not a bad property but everything feels a bit dated.

4/10

Poor

21 Feb 2026

Brian

Rooms are dingy. Place is rundown. Expedia reviews inaccurate.

2/10

Poor

19 Feb 2026

Teresa

There is a cockroach in our room in our room had an odor to it…
We couldn’t find any carts and I asked for help they would tell us to go point to go over to the corner of the hotel and get it ourselves when we don’t know the grounds I found it kinda inconvenient

4/10

Poor

19 Feb 2026

Jacqulyn

The carpet was badly stained, the bathroom door was ratty on the bottom 4 inches,(on both sides), there was not hot water in the shower only warm water, the bathroom tile was stained, the TV was buffering every 2-5 minutes, making it impossible to watch any program.
However the staff was friendly and helpful. The breakfast was yummy.

8/10

Excellent

12 Feb 2026

Cindy

Love the hotel it is a little oasis

Partner

6/10

Pleasant

10 Feb 2026

Amy

Outdated but very spacious room and a comfortable bed. I did not use the shower because it was from the 80's.

Partner

10/10

Exceptional

02 Feb 2026

Megan

Anytime I am in Tucson, I stay here. I appreciate the location and the spacious and clean rooms. Not to mention, the staff that I encounter are also so kind and welcoming.

Leisure Friends

6/10

Pleasant

29 Jan 2026

Patrick

The suite was large--my family loved that! I'm not sure if it was the decor or what but the room did seem a little dingy. Other than that it was clean. I wiped down a few handles and surfaces with a Clorox wipe and it came back clean, so that was a pleasant surprise. The tub had some rust and other spots we didn't like. The breakfast in the morning was hearty, hot, and tasted good.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Joaquin

Nice spacious comfy room. Looks clean.

Business

10/10

Exceptional

15 Jan 2026

Julie

Great suite #108. Pool and spa clean and warm. Housekeeping thorough. Nice staff.breakfast was good.

Leisure Partner

6/10

Pleasant

12 Jan 2026

Marcus

Ac or heater unfortunately did not work and drains wouldn’t go down as expected. Pool was a bit chilly but they had just added water love the area in the courtyard.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Marvin

every thing was great

Leisure Friends

6/10

Pleasant

01 Jan 2026

Miguel

No elevator on the parking lot side, had to carry our heavy bags over stairs. The rooms are outdated, the bed is a little noisy while moving. Something actually nice is you get a very tasty cookie while checking in. Very friendly staff, and spacious suite.

6/10

Pleasant

30 Dec 2025

Gazzel

The staff been awesome! Very friendly and respectful!

6/10

Pleasant

16 Dec 2025

CHARLES

Nice hotel,, friendly staff. The breakfast was sad.

8/10

Excellent

28 Nov 2025

elyzabeth

Great location. Walkable to Starbucks, grocery and restaurants. Only 15min drive from the airport. This is basically an outdated motel. but the staff was excellent. The breakfast was standard, not horrible not exciting. Room rate was good, includes refrigerator and microwave and living room. The rooms face the pool so it can be loud.

Partner

6/10

Pleasant

21 Nov 2025

Shelly

Breakfast was very nice and kept full for guests while we dined.

The pool and hot tub was very clean, clear and warm for my kids. It was beautiful!

The use of printer and computers for guests was a nice touch.

The staff were helpful.

The room needed a little love, carpets stained and long curtains were very dusty. The beds were nice and comfy. Overall not bad.

We picked doubletree over hampton due to the cookies (for experience).
Not offered any at check in. When we asked about an hour later they said they were out of order probably until the next day. They did receive some later that evening. The same with checkout , told they had none but did later that day.

We would consider staying again at this location because of the breakfast experience and the pool/ hot tub.

Business

10/10

Exceptional

18 Nov 2025

Norman

Room was clean and the people were very nice. Beds were very comfortable.

10/10

Exceptional

18 Nov 2025

Hector

very good

Leisure Family

10/10

Exceptional

09 Nov 2025

Vicky

We enjoyed the pool area and the hot tub.
The staff was very welcoming

Partner

10/10

Exceptional

04 Nov 2025

Daniel

nice stay

10/10

Exceptional

02 Nov 2025

Mariah

It was amazing. Staff were very friendly and helpful and the hotel was beautiful and well kept. The pool area was amazing especially at night. They had an amazing buffet breakfast that came with the hotel. Overall it was great!

Leisure Friends

6/10

Pleasant

31 Oct 2025

Nelson

I stayed at Double Tree for 8 nights last week, and I chose the place mainly for its competitive price and the availability of an in-room safe – something that was missing in nearby options. Overall, the experience was mixed: the space and basic functionality were positives, but maintenance and organization left much to be desired.The room was surprisingly spacious, with a separate living area and a proper bedroom, which provided comfort for relaxing. Despite the evident age of the property (which desperately needs an urgent renovation in walls, floors, and finishes), everything worked perfectly: air conditioning, TV, lights, and bathroom operated without issues, avoiding any major disruptions.However, cleanliness was the biggest disappointment. The bathroom, in particular, seemed poorly maintained, with rust stains on the toilet that indicate negligence in routine upkeep. This made me uncomfortable, especially since the hotel wasn't full – the staff could have prioritized rooms in better condition.Another issue was the room's location: they placed me right next to an ongoing plumbing construction site, with constant hammering and machine noises during the day. As the hotel had vacancies in other areas, this could have been easily avoided with a simple check or inquiry about preferences for quietness. It was a planning oversight that affected my rest.On the positive side, breakfast was simple but perfectly met my needs: fresh bread, fruits, juices, and basic

Leisure Self

10/10

Exceptional

27 Oct 2025

Priscilla

Breakfast was awesome!!

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Jeff

Enjoyed this hotel, big rooms and a beautiful pool area. Breakfast wasn’t anything to write home about, but it was good .

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Juan

YES

Business Family

10/10

Exceptional

19 Oct 2025

Mian

Fridge was not working that well but rest amenities are really good.

Leisure Family_with_children

6/10

Pleasant

14 Oct 2025

Aletha

Outdated

10/10

Exceptional

13 Oct 2025

Lawrence

Husband raced about his room and the breakfast. He was needing to leave earlier than breakfast on his checkout morning and staff offered to get things ready a little early.

Business_and_leisure Self

6/10

Pleasant

05 Oct 2025

Leticia

The rooms are spacious but have a bad smell as soon as you walk in. I think they are just old

Leisure Family

10/10

Exceptional

02 Oct 2025

nicholas

Great facility. Loved the enclosed area for all rooms around a private garden center with pool and restaurant. Wonderful place to stay

Leisure Family

10/10

Exceptional

30 Sep 2025

Kali

Our stay on 09/27/25 was absolutely fantastic, we were greeted with freshly baked cookies upon check in, hotel staff down to breakfast staff and house keeping were very nice, rooms were clean, roomy, pillows and beds were comfortable, any need was met immediately. There is a $75 holding fee that was refunded immediately after check out. Swimming pool was sparkling clean hot tub was just the perfect temperature. Breakfast was a buffet style with the option to purchase different options. Overall our family of 5 were very impressed and will be back!

Leisure Family

6/10

Pleasant

23 Sep 2025

Bianca

Cute hotel but definitely needs updating. Never saw security and didn’t receive cookies upon check-in. There was black dust all over one of the beds from the a/c vent. Will not stay here again.

Business_and_leisure Family

10/10

Exceptional

20 Sep 2025

Michael

The rooms were spacious and very comfortable

Leisure Family

10/10

Exceptional

14 Sep 2025

Tommie

Very nice

Leisure Family_with_children

8/10

Excellent

05 Sep 2025

Janelle

Just what we needed for a short stay.

We were in town visiting friends, so just needed a landing pad, a place to hang out to recharge when we needed a break from visiting, and a good shower. The pool looked great, even though we didn't have a chance to use it. Would love to have a voucher for a meal other than breakfast, as we are not big breakfast earers. Our room was clean and had everything we needed. The bed was not the most comfortable, but was fine for three nights. Would stay again.

Partner

10/10

Exceptional

03 Sep 2025

Marcos

Awesome

Family

10/10

Exceptional

02 Sep 2025

Daniel

Amazing and very friendly staff

Leisure Family

2/10

Poor

30 Aug 2025

Sharli

Checked in and the shower in the room did not work at all. No housekeeping to check on it. Had to move rooms at 11pm. Then got to the second room and the electric outlets in the room did not work. Could not use electric. Front desk laughed when I told her the shower was not working.

Leisure Family

10/10

Exceptional

29 Aug 2025

Travis

The area offers different opportunities to shop and dining.

Leisure Family

4/10

Poor

23 Aug 2025

keith

The property outside was nice. The pool was sparkling clean & cool ( especially for August in Arizona). The rooms need to be remodeled. They are extremely outdated. We had issues with our ac unit to two rooms. We had to move twice because the ac units broke. We woke up in the middle of the night with no ac. They did give us points equivalent to 200$ for the inconvenience. That was a nice gesture although my nightly rate was 135$. I don’t think I can go back there. The staff was very nice though. The rooms need a better cleaning. I found a dead bug in one room.

Leisure Family

6/10

Pleasant

17 Aug 2025

Cindy

liked the size of the room and liked the pool area

found dead and live nugs in the room and had a tub with stains that would not drain

property would be nicer if it was updated

10/10

Exceptional

16 Aug 2025

John

Nice place and very easy to check in

8/10

Excellent

15 Aug 2025

Marta

Very good hotels , they need only better bathroom.

Leisure Family_with_children

8/10

Excellent

08 Aug 2025

Tina

The carpet was dirty wish they would of cleaned the carpet great continental morning breakfast

10/10

Exceptional

05 Aug 2025

Veronica

Great pool, fabulous common areas (koy pond/waterfall, beautiful lobby and bar

Leisure Partner

4/10

Poor

04 Aug 2025

Michael

The room were dirty had to ask for another room .The staff was good

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Edson

Great value

Leisure Family

10/10

Exceptional

02 Aug 2025

Judy

Right in the middle of everything you’ll need but the room had a nasty looking stain on the drapes and the tub was clogged and had shower water up to my ankles

Leisure Family

2/10

Poor

30 Jul 2025

Ericka

This is not a doubletree. This hotel looked like a low housing apartment rental property. Every single thing about it poor. I mean you need a wristband to access the pool.. this only tells me people that live nearby come to use the pool. By the way, I have never seen a pool so crowded. Breakfast was blah for a Hilton. I was disgusted with this hotel. Definitely not a place to bring children.

Leisure Family_with_children

2/10

Poor

28 Jul 2025

James

My stay was not pleasant when we first got into room it smell really bad like a sewer leak and than we found bugs on our bed when we woke up the next morning.

Partner

4/10

Poor

25 Jul 2025

Zhen

The room is dirty, terrible smell, dirty bathroom

6/10

Pleasant

22 Jul 2025

Benjamin

Not the greatest

Room was spacious, unfortunately it was smelly and minor cleaning detail's

Friends_and_family Family

8/10

Excellent

20 Jul 2025

CATHERINE

The property was on the way to a great ratong. But on night two the ceiling leaked rainwater into our room. We had to use buckets. Told them at checkout. We should have received some form of compensation as it happened again on the next rain.

Leisure Family

6/10

Pleasant

18 Jul 2025

Lindzi

Decent room- nice pool

8/10

Excellent

18 Jul 2025

Judy

Far from pool after requesting pool area. On 3rd floor with lots of luggage and elevator didn’t go to the 3rd floor

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Lucille

Door entry and great privacy curtains. Breakfast was good to have.

Leisure Family

4/10

Poor

17 Jul 2025

Daibellis

Disappointed

First off the didn’t know where the cart for the luggage was at our room was at the 2nd floor and she said either way the cart wouldn’t go to the 2nd floor so we Carried all our luggage upstairs. Next my pillow had a hair on it. Then the shower was dirty you can tell they don’t scrub the shower floors all dirty I had my kids wear sandals when showering. The pool was dirty. Never staying here again.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Brandy

Repeat Customer, Consistently Good

As always, a great stay. This hotel is a staple for us when travelling to Tucson (which we do often as a family).

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

David

It was a nice stay. Thank You!!!!

Leisure Self

4/10

Poor

15 Jul 2025

Danitza

The rooms are old and the rooms smell terrible. I asked if I could switch rooms because of the smell... same dirty smell.

Leisure Family

10/10

Exceptional

14 Jul 2025

Alexandra

Had an amazing stay. Room was very spacious and clean. The staff was very friendly. 10/10 experience

Leisure Family_with_children

4/10

Poor

12 Jul 2025

Tina

First room was dirty so I had to go down to the office and tell them the room had hair all over the bathroom.

Leisure Family

10/10

Exceptional

11 Jul 2025

Sara

Clean room, suite was a nice size and a full fridge was great. Breakfast was good and convenient, they even served chia pudding! They served 2 free dinners which were family friendly during our stay which included an adult beverage. Very convenient and a good location to get to Ocean and Mission beaches and sea world.

Leisure Family