The Westin La Paloma

United States , Tucson - AZ
TUCSON, 3800 East Sunrise Drive
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100 reviews shown

10/10

Exceptional

05 Jun 2026

Amber

We’ve been going to La Paloma to 9 years now, twice a year no question. We tried other resorts when we first moved here but if you have kids and love a nice relaxing day by the pool or by the swim up bar and grill. The food is amazing at the grill prepared by Chef Joseph W. The staff is amazingly helpful and very friendly! I recommend everyone try this resort at least once, it’s totally worth the relaxation in such a beautiful place!!

Family_with_children

10/10

Exceptional

04 Jun 2026

Annelys

Had a wonderful vacation with my husband and 2 kids. I've stayed at this property over 10 years ago and it was just as wonderful as I remembered.
The grounds were well kept and the staff was great, we enjoyed the pool almost each day of our stay! A huge plus was the on-site kids center, our kids loved their time with Janet and her team.
An unexpected bonus was how much local wildlife we were able to watch from our patio morning, noon, and night.

Friends_and_family Family

2/10

Poor

31 May 2026

Karina

Unfortunately, my stay was disappointing. The room had a strong sewer-like odor throughout my visit, which significantly affected my comfort. When I reported the issue, the resolution process was frustrating and time-consuming. I had to speak with three different staff members before a satisfactory solution was provided.

Additionally, I felt that guests who do not book premium-tier rooms are not treated with the same level of courtesy and attention. Customer service should be consistent regardless of room category. Overall, the experience did not meet my expectations.

Family

10/10

Exceptional

30 May 2026

Jorden

10/10 stay! The hotel rooms were very spacious, clean, and updated. The amenities were extravagant- you don’t have to leave if you don’t want to (which we didn’t) and there’s even an adult pool which was a nice touch! They were doing some outside renovations which tells me that they value keeping their property kept up and in good working order. All staff were extremely nice and helpful. We will absolutely be coming back!

Family

10/10

Exceptional

27 May 2026

Michael

Resort was fantastic. Breakfast was not very good for the cost.

Friends

10/10

Exceptional

24 May 2026

Daniel

I have always enjoyed this resort and it always continues to be one of my favorite places to stay.

Family

10/10

Exceptional

23 May 2026

Cory

My stay was great, on all accounts a must book

Self

2/10

Poor

17 May 2026

Scott

Room was disgusting and had moths and other bugs that were disgusting. Maid service came in when do not disturb sign was on. Brunch was not big enough and lacking food. Most likely I will never be back

Partner

2/10

Poor

17 May 2026

Steven

It’s a fancy motor lodge. Have low expectations.

Partner

6/10

Pleasant

03 May 2026

Jennifer

The main pool was out of order but nobody bothered to mention it when we checked in. On top of that our room smelled like sewage. The staff was quick to move our room and offer some complimentary drinks due the pool situation, so I appreciate that, but the “luxury” is certainly lacking at this property. Piece of advice, clean the stairs to the water slide and at least skim the broken pool with a net so guests dont have to look at all the nasty crap floating in the water, even if its not useable.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Kera

This place is a gem. The workout room was great.

Family_with_children

10/10

Exceptional

01 May 2026

Brett

Very nice and quiet resort. Pool area is impressive.

Partner

10/10

Exceptional

30 Apr 2026

Laura

The property was beautiful and the room was clean and comfortable. From the pools and hot tubs to the views of the surrounding area of Tucson, everywhere you looked was pleasing to the eye. We had dinner at the La Luz restaurant on site and the sunset on the mountain was picture perfect from our table by the infinity pool. The food was also amazing. We wouldn’t hesitate to stay there again.

Partner

8/10

Excellent

28 Apr 2026

Matt

Room was clean. Pool was great.

10/10

Exceptional

27 Apr 2026

Jazmine

I had an amazing time ! Best resort in Tucson. The property is sooo beautiful, I will be back over and over.

Family_with_children

6/10

Pleasant

10 Apr 2026

Marianne

The view is beautiful and the staff was excellent. I did take issue with the cost of parking….why are you charging guests of the hotel if they park themselves? It’s not that you are short of space, such as being downtown! My morning coffee. Large brewed coffee, nothing fancy was $6 +tax+Tip= $8.00 for a reg coffee. By 10:30am all pool chairs were taken. The cost of Easter Brunch was130.00 p/person add in a couple of drinks and tip and my bill was $504.00 USD for 3people. All the nickel and dime stuff was a bit ridiculous.

Family

2/10

Poor

07 Apr 2026

Viktor

**Valet Car Damage. Be Aware**

Stayed at The Westin La Paloma Resort & Spa (March 20–26, 2026) and had a very disappointing experience related to valet service.

Due to the Senior PGA event, valet parking was suggested. Unfortunately, while my vehicle was in valet custody, it was damaged. They hit a bus or one of their tour buses hit my vehicle.. At the time of pickup, valet staff acknowledged the incident and apologized, indicating the vehicle had been struck while under their care.

However, since then, I have received no meaningful support or resolution from the hotel or their valet provider. My claim has been denied, and despite multiple follow-ups, no one from management has taken responsibility or provided clear answers.

This has been extremely frustrating, especially given the level of service expected from a property like this. Guests should be aware that if you valet your vehicle here, you may have difficulty getting assistance if something goes wrong.

I strongly recommend taking photos and documenting everything before handing over your keys, and considering alternative parking options if available.

Very disappointing experience overall, and still unresolved.

Family_with_children

10/10

Exceptional

26 Mar 2026

Karna

My husband really enjoyed the swim up bat. We all really enjoyed the swimming pools and the gym.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

jennifer

Amazing views and great service!

Family_with_children

10/10

Exceptional

21 Mar 2026

EDGAR

Excellent resort

Friends

10/10

Exceptional

16 Mar 2026

Dan

Pools were great.

Family

10/10

Exceptional

14 Mar 2026

Lindsay

Property was pet and family friendly.

Partner

10/10

Exceptional

13 Mar 2026

Christian

Love the highly available tennis courts. Great conditions. I counted 6 hard courts and 2 clay courts.

Partner

10/10

Exceptional

12 Mar 2026

Donna

Fantastic

10/10

Exceptional

06 Mar 2026

Gayle

Pools are great for the kids and adults!

Family_with_children

8/10

Excellent

06 Mar 2026

Melissa

Hotel was great. Had to wait for over an hour for our room at check in. My daughter and niece reserved a shuttle to go to Sabino canyon and the desk told them to be down by 7:50am. They went down to get on shuttle the next morning and were told in a nasty tone that he had over 300 checkouts and the shuttle would not take them to Sabino canyon. The fact that they had 300 checkouts had nothing to do with the scheduling of the shuttle. I know for a fact that they were profiled because when I was packing up our car to drive to Phoenix to catch our flight, he apologized to me, but rude to my daughter and niece. I am not sure why I was not notified that there would not be a shuttle when my number was the one on the reservation. Quite honestly im not sure why one would schedule a shuttle if you know you don’t have the staff to do it. I think that the overall experience that my daughter and niece went through by being rudely spoken to and inconvenienced was a very telling sign of who you want to cater to at your hotel. I have been there before and that is why I chose to come back. I am not sure that I will. This was our vacation and it’s your job to make sure that you have your amenities and staff available for your guests.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Alicia

Pools are great.. several options all right next to each other. And a nice lap pool that guests can use at the country club far end of property. Our A/C was not working well and the property was super helpful.

10/10

Exceptional

27 Feb 2026

Pam

Food was great. Property was beautiful. Front desk employees were very helpful.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Robert

where do you even begin the staff was great and the property OMG cant compare it I most def will be staying here again

Partner

10/10

Exceptional

21 Feb 2026

Scott

Great staff; loved the folks at the bar and the spa

Family

2/10

Poor

18 Feb 2026

andres

I called the manager early on Saturday the 14th and told the manager Chris that I was staying there that weekend and had plans to propose to my girlfriend of 6 years there at the resort. Chris was nice in congratulating me, giving me suggestions on where people have proposed in the past. I talked to him 2 other times and when I was pulling up to check in. I got there at 5pm and the plan was to pop the questions at Sunset facing the Catalina Mountains near the water fountain by my room. Needless to say that was unable to happen. It took the lady at the front desk 2 hours to check me in. She said my card on hotels.com had the wrong expiration date. I said I can re-enter in manually here. She said it wasn’t possible after me being on hold with hotels.com and pacing the lobby with my pregnant girlfriend and 1 year old son and her figuring out we were not going to leave she said “ I don’t normally do this but you can enter it manually here” I asked for a manager before this asking if we can do that she said Chris had left but I spoke with him 10 mins prior. I missed the sunset, my girlfriend was hurting and just wanted to lay down at that point. She knew of the plans that I had planned I told her why couldn’t she just ask for help from management. The girl gave me 2 breakfast vouchers for the inconvenience . We tried using them the next day and was told it was reservation only. So I had to escalate that to a manager there and they got me in finally. But could only use 1 voucher.

Friends_and_family Family

4/10

Poor

17 Feb 2026

Jason

Rooms are getting dated. $40 breakfast burrito for room service. Still dealing with billing issue a week later that was not our fault. Definitely better options in the area. The only reason I could see for staying here is to be able to golf at La Paloma Country Club, which is very nice.

8/10

Excellent

16 Feb 2026

Babliton

Room was ok. AC was nosy! Furniture is old.

10/10

Exceptional

15 Feb 2026

jeff

#Amazing

10/10

Exceptional

13 Feb 2026

Zuleika

Everything was great and clean

8/10

Excellent

07 Feb 2026

Lois

The phone didn’t work, so couldn’t call the front desk and the wheelchair paths were heart pounding steep. On the plus side, an employee often offered help in pushing or driving us in a golf cart

8/10

Excellent

05 Feb 2026

Lisa

The room was clean and the staff helpful.

Business_and_leisure Friends

10/10

Exceptional

02 Feb 2026

Suey

*****

Leisure Self

8/10

Excellent

31 Jan 2026

Daniel

Room clean. Food great. Service great.

8/10

Excellent

19 Jan 2026

mongkol

Room is a ok . Beautiful facility. Will stay here again thank you

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Andrea

Beautiful Hotel with friendly staff! We absolutely enjoyed our stay.

10/10

Exceptional

03 Jan 2026

Cynthia

Clean room

Leisure Partner

10/10

Exceptional

31 Dec 2025

Troy

Beautiful resort and great staff.

6/10

Pleasant

20 Dec 2025

Julianne

The rooms were beautiful but be sure to ask very specific questions about where your balcony is facing. Ours had a view of two huge parking lots with construction equipment coming and going as well. We couldn’t open our patio door without hearing loud equipment noise etc. One morning the management decided that employees couldn’t park in the lower lot so we got to hear almost constant confrontational conversations between employees and two security guys telling them they couldn’t park there anymore. The gal at the front desk flat out lied at check-in and said we had a beautiful view of the city at night. Also be sure to factor in that they make you use an app to pay an additional $25 a night for parking and then there’s another $45 a night they add calling it resort fees. As stated above, the rooms are nice, but the grounds and pool area could definitely use some tlc. This isn’t a resort I would return to for those prices.

Business_and_leisure

10/10

Exceptional

16 Dec 2025

Vaughn

The room was fantastic. Views are incredible and

10/10

Exceptional

12 Dec 2025

Joseph Lawrence

Great staff

6/10

Pleasant

08 Dec 2025

Donna

Older resort, is dated, pathways for walking are not set up for convenience,
pool and courts ok. Overpriced for what you get. Food is average except coffee shop.

Leisure Family

10/10

Exceptional

08 Dec 2025

Scott

Great resort with everything you need

Leisure Partner

8/10

Excellent

23 Nov 2025

Shannon

The pool could’ve been a little bit warmer, and the bar was not open while we were there

Leisure

6/10

Pleasant

15 Nov 2025

Theresa

Everything is wonderful at this place. If I went again, I would book directly with the resort to be clear on how much the on-site fees would be. I had a bill for another $1000 on top of my Expedia bill after my 5-day stay.

Leisure Family

10/10

Exceptional

14 Nov 2025

Veronica

The property itself is well maintained, offers various amenities which as a guest you pay a daily charge of $45. Staff is great and well trained on customer service and acknowledgement. The events manager Rob, I believe is his name really stood out. He went above and beyond for me as a first time guest. If you are looking to disconnect, this is your place. Unless you bring your vehicle, rent of uber, the only place the resort transportation will drop you off at is the mall about a mile and a half away. While you will find restaurants there, they can be pricey. There are two onsite restaurants other than that, you are not close enough to any place to eat within walking distance.

10/10

Exceptional

08 Nov 2025

norma

Yes

10/10

Exceptional

29 Oct 2025

Shannon

This place is amazing my only complaint is the parking. $19 a night.

Leisure Family

4/10

Poor

29 Oct 2025

Tim

rude blonde lady at the front desk refused to book me a room in person.. had to go on line.. room smelled like dog and dirty diapers… the restaurant and bars were way over priced for the quality…

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Pamela

Wonderful and peaceful resort in the Catalina Foothills. Grounds were nicely maintained. Staff goes above and beyond. From the front desk, bell service, coffee shop, and pool service you will get treated very well. This resort charges $45 per day on top of the room rate. Restaurants were excellent.

Leisure Friends

10/10

Exceptional

13 Oct 2025

Jessica

Friendly and helpful staff

Leisure Family

10/10

Exceptional

07 Oct 2025

Beatrice

Lovely pool and grounds. Good restaurants and bar. Great service. Love this place.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Jared

The pool time is always great! My family really enjoyed ourselves.

Leisure Family_with_children

6/10

Pleasant

29 Sep 2025

Dean

I really have a dislike for hotel fee then resort fee and to make it worse parking fee. I mean where else could I park ?Its a scam filled with up charges. Instead of listing an honest one fee up front.

Leisure Family

10/10

Exceptional

22 Sep 2025

Koraima

It was the best

10/10

Exceptional

14 Sep 2025

Jeanette

The property was tranquil and beautiful. The staff was awesome. We wish we were able to spend more than one night here.

Leisure Partner

10/10

Exceptional

14 Sep 2025

adam

Great stay

Leisure Family

10/10

Exceptional

14 Sep 2025

sharon

Beautiful views

Leisure

10/10

Exceptional

13 Sep 2025

Shiva kumar

We had such a wonderful family trip at The Westin La Paloma Resort & Spa! Traveling with young kids can sometimes be stressful, but this resort made everything so easy and enjoyable.

The pools were the highlight for our little ones—there’s plenty of space, kid-friendly areas, and even a waterslide that kept them entertained for hours. The staff were incredibly kind and patient with our kids, which really made us feel comfortable and cared for.

Our room was spacious and spotless, with enough room for the whole family to relax. The resort also has great dining options that worked well for kids—plenty of choices and flexible service.

We loved how family-friendly the atmosphere was overall, while still giving us parents the chance to relax and enjoy the beautiful mountain views and spa amenities. It felt like a perfect balance of fun for the kids and a true getaway for us.

If you’re looking for a place where both kids and parents can recharge and make great memories, The Westin La Paloma is a fantastic choice. We can’t wait to come back!

10/10

Exceptional

13 Sep 2025

Darian

Love this hotel. One of my favorites in the world!

Leisure Partner

10/10

Exceptional

08 Sep 2025

MICHAEL

great place

Leisure

10/10

Exceptional

07 Sep 2025

Carmen

My family truly enjoyed everything this hotel had to offer. The front desk staff was very professional and helpful, and went out of their way to accommodate us by placing our three rooms next to each other, which we appreciated. The rooms were a good size for a family of 4 and the beds were very comfortable. The only drawback was the strict rule of not allowing outside food or beverages in the pool area. Since we were a family of 12 staying for three days, having to purchase all food and drinks exclusively from the pool bar became quite expensive. We had planned to buy drinks and food at the bar but also bring some of our own snacks to supplement, which unfortunately was not allowed. Staff at the pool entrance kindly held our bag with the snacks until we left. Despite this, we had a wonderful stay and will definitely be back.

Leisure Family

10/10

Exceptional

07 Sep 2025

Carmen

Leisure Family

10/10

Exceptional

05 Sep 2025

Cynthia

This beautiful place is spotless, full of extra friendly staff and so relaxing! We spend our days at the warm pools, and order food from the in-pool bar. We can sit in the water while enjoying a fabulous hamburger, nachos and chips and guacamole made with avacodo, and not very spicy salsa. Very delicious!
The only issue is that the soap containers in the shower are installed at 5'6\", and I'm 5'. I couldn't reach them.
We live in Benson and Bisbee, and we plan a vacation here each year. A delightful respite!!

Leisure Family

10/10

Exceptional

02 Sep 2025

Bonnie

Great Getaway!

We just went for a two-night getaway and were pretty self sufficient—morning coffee, a fridge, and somewhere to eat dinner. All that was within steps of our room, the latter being the wonderful onsite Latin kitchen, Contigo. It ended up being hotter than we expected, so we spent most of the day in the pool area. Love that swim up bar! We both made it down the water slide more than once.

Partner

10/10

Exceptional

02 Sep 2025

Tina

We loved it! Grounds are stunning, and staff is great! Thank you!

Leisure Partner

10/10

Exceptional

01 Sep 2025

Juanita

Great resort, pool bar needs cleaning

The entire resort is amazing. The only uncleanliness was the bar area at the pool. Lots of trash (gum, napkins, trash) not picked up in a timely manner. The pool bar also charges an automatic 18% gratuity on all transactions.

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Vadim

Wow! Beautiful, picturesque property with amazing service & hospitality.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Renee

Overall, a terrific hotel. Some of the front desk staff could be nicer but everyone else was extraordinarily. And I appreciated that. The room service foods is spectacular, arrives quickly and hot and the proportions are enormous. Housekeeping, valet could not have been nicer.

Business_and_leisure Self

10/10

Exceptional

21 Aug 2025

Denise

Great resort!

Leisure Family

10/10

Exceptional

17 Aug 2025

Linda

This is my favorite resort hotel in Tucson. I try to come once a month when the weather is warm, unfortunately this day had way too many people in the pool. I could not find a lounge chair. Even the adult only pool was overcrowded. Other than that, this resort is fantastic.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Elias

Great stay, great service, clean and friendly staff

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Oscar

The property is awesome!!! It is large, so you will have to walk. But don't worry, if you need a lift, just call the front desk and ask for a ride! We had a problem with the shower. We called and they fixed it promptly. They also changed the air filter at our request. Room service it also top notch. They work fast and efficiently. We made reservations at \"Contigo\" (a restaurant at the property) it was really good! We are from L.A. so the rates are more than reasonable (we are not pretentious, just stating that everything is ridiculously expansive in L.A.). We stay here every year for a reason!

Leisure Family

10/10

Exceptional

22 Jul 2025

Jennifer

Friendly staff and enjoyed the amenities. Pretty property and view.

10/10

Exceptional

19 Jul 2025

Linda

I love this hotel!

4/10

Poor

18 Jul 2025

Victoria

Upset that the slide wasnt open nor was the pool bar and restaurant 😒 that was the only reason we booked for the one night in between vrbos. Couldn't connect to any streaming services in room. Also bonvoy app was down too. Extremely disappointed

Business_and_leisure Family

8/10

Excellent

15 Jul 2025

stacy

Property is beautiful but the pool area could have been kept cleaner with less obnoxious music and the drinks poolside were ridiculously overpriced

Leisure Friends

10/10

Exceptional

10 Jul 2025

Samantha

Perfect location

2/10

Poor

07 Jul 2025

Dave

Last time staying

Well, this will be the end of my staycation at this spot. AC was not working and I had to switch room just to find out that new room had the same issue, they must have a swamp cooler and not AC. Nothing special about this resort anymore. Breakfast was not even good. Will not be staying here again.

Self

10/10

Exceptional

06 Jul 2025

Liliana

The staff was excellent! Beautiful property and the room was spacious and very comfortable. We cannot wait to return!

Leisure Family

10/10

Exceptional

06 Jul 2025

Octavio

The amanities and Staff

10/10

Exceptional

05 Jul 2025

Betty

We had an amazing time with family. A great place to spend a family weekend!

Leisure Family

6/10

Pleasant

28 Jun 2025

Sherry

Room had a moldy smell and air conditioning was very loud. Had to turn the tv up and down each time the air kicked on or off. Guests at the pool were absolute slobs and the staff didn’t try to pick up any food or garbage laying around or in the pool. Mornings were fine but towards the end of the day it was so dirty and gross.

Leisure Family

8/10

Excellent

26 Jun 2025

Jeffrey

All good , except for chainsaws on Thursday, June 26 at 6:45 AM outside room 290 D

Leisure Family_with_children

10/10

Exceptional

25 Jun 2025

Morgan

Everything was wonderful! Nice rooms. Great pool! An amazing place for a staycation!

Leisure Partner

10/10

Exceptional

20 Jun 2025

Stephanie

The best resort that I have been to

10/10

Exceptional

20 Jun 2025

Paul A

Very nice remodel

Leisure Partner

6/10

Pleasant

19 Jun 2025

Evelyn

Good service. Property needed lots of maintenance. Minimal staff on duty daily.

Leisure Family

2/10

Poor

16 Jun 2025

Mary

I arrived at 4pm for check-in and was not able to check in for 2 hrs. The lobby was full of people waiting for clean rooms to check into. I waited in my car, outside temperatures were over 100, lobby, bar area full and all pools were over crowded. We missed our finner

8/10

Excellent

12 Jun 2025

Michelle

It was very nice and had something for everyone . I just wish we were there more than one night. I would have given a 5 but tv wasn't streaming and engineer took 3 calls to get to the room to check it out. I couldn't wait any longer had kids that wanted to get to pool and slides. When I returned I called again and he came out and fixed. Had trouble with kids menu and room service but called desk and manger was kind enough to take our order over phone.

Leisure Family

10/10

Exceptional

10 Jun 2025

Shawn

The adults enjoy the cold plunge pool and the kids love the slide!

Leisure Family

10/10

Exceptional

07 Jun 2025

Sara

The property is beautiful and the staff were all phenomenal. The beds were so comfortable and we all slept wonderfully. The pool area was more than we could ask for and both the adults and kids were thrilled. We were more than ok with paying for the daily parking for all of the amenities we were gaining and the relaxation this resort provided.

Leisure Family_with_children

6/10

Pleasant

04 Jun 2025

Marissa

I hate that there is a parking fee. Please make it more convenient for guests, my guest most likely won't show up to my event at your hotel due to having to pay for parking, in my opinion, that's not fair, especially if you are being invited. All I ask, is you consider.

Leisure Family_with_children

10/10

Exceptional

04 Jun 2025

KIM

The West and La Paloma in Tucson is absolutely beautiful! From the moment we arrived, the friendly and professional staff made us feel genuinely welcome. The entire property is stunning, meticulously maintained grounds, luxurious amenities and breathtaking desert views. This is truly a luxury resort experience. Everything from the pool area to the dining options was top-notch. I honestly don’t have a single complaint. If you’re looking for a relaxing and upscale getaway, this is it! KH

Leisure Family

10/10

Exceptional

27 May 2025

Kristi Lea

Beautiful property with wonderful amenities and excellent staff.

Business_and_leisure Partner