Name: The Westin La Paloma
Address: 3800 East Sunrise Drive, Tucson, 85718, US

8/10

Excellent

18 Jul 2026

Monica

Beautiful resort- pools were clean and area maintained
Lots of kids in the hot tub that was 16 and older but overall nice experience
Swim up bar was an added bonus
Loss prevention team Sean and Jace were remarkably helpful and sensitive

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Malana

Such a lovely resort! The beds are comfy. The pools are plentiful and the area is well kept. The restaurants are amazing. Staying here is a joy.

Family

6/10

Pleasant

09 Jul 2026

Sage

I stayed at the Westin La Paloma for their 4th of July event, and while the property itself is beautiful and the staff was friendly, the overall experience was disappointing and did not feel well planned.

There were no actual fireworks on the 4th of July, which was surprising for a holiday event. Apparently, the fireworks were done the night before on July 3rd, but that was not what I expected when booking a 4th of July stay.

The pool area was also extremely overcrowded, with nowhere to sit or lay out unless you were willing to sit on the ground. There were plenty of open poolside lounge chairs, but they all had “reserved” signs on them. The frustrating part is that nobody used many of those reserved chairs the entire time I was at the pool. I even asked if I could pay to use one and was told no.

For the price, this event did not offer much for poolside guests. Unless you attended the separate dinner party they organized, the experience did not feel worth the hassle or the cost.

I also paid all of my fees upfront through Hotels.com, including the resort fee, but I was still charged a separate resort fee at checkout. That added to the frustration.

Overall, the resort is nice and the staff were kind, but the 4th of July event felt overpriced, overcrowded, and underwhelming. If you are going to charge premium holiday pricing, the experience should include better planning, clearer communication, and more actual holiday activities for guests.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Kristi

Even as busy as the resort was for July 4th, the staff were super pleasant & accommodating. Room was clean, spacious & the AC was ice cold! The event they put together to celebrate the holiday was really nice & enjoyed by all!

Family_with_children

8/10

Excellent

07 Jul 2026

Rich

Had a great stay the only thing that through me off was the scum ring around the pool tile. Staff was very nice, room was clean, and the resort was very dog friendly.

10/10

Exceptional

07 Jul 2026

Curtis

Perfect! Nothing else to add.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Betty

The renovation is beautiful

Partner

10/10

Exceptional

05 Jul 2026

Juan

Me and my family had wonderful stay, The staff was incredibly friendly, the rooms were clean and comfortable, and the overall atmosphere was relaxing. Everything exceeded my expectations, and I would definitely recommend this hotel to anyone looking for a great place to stay. Thank you for the excellent experience.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Lydia

Staff were friendly and service was good.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Miranda

Pool was great. Bed was comfy.

Partner

8/10

Excellent

04 Jul 2026

Susan

First time staying at La Paloma. Beautiful hotel and location and the staff were excellent. Air conditioner was noisy and so hard to sleep, but that was the only issue. Everything else was great!

Family

10/10

Exceptional

04 Jul 2026

Christi

This place is amazing! We got there at 11am and they actually had a room available already! And it was the perfect room, dead center from the pools.
The staff is super friendly, always willing to answer questions.
We Were there for 4th of July weekend and they had lots of activities and just pure fun! Can't wait to go back!

Family_with_children

10/10

Exceptional

30 Jun 2026

Lisa

Pool got pretty packed and not enough seating with shade.

Family_with_children

10/10

Exceptional

28 Jun 2026

Edgar

Atmosphere

8/10

Excellent

23 Jun 2026

Karina

The staff are friendly and very helpful. The location is beautiful. The gym is very clean with lots of workout equipment. The pool which is the reason I selected the property, had murky water, there was no shade and this area was my least favorite.

Family

10/10

Exceptional

22 Jun 2026

DENNIS L

The property is very well taken care of the rooms are very nice and the only thing they could improve on is on these hot summer days they need to have a few more umbrellas because you take one umbrella to put it for two but then there's two and three chairs that do not have any shade that would be an improvement for more umbrellas

Partner

10/10

Exceptional

14 Jun 2026

Irma

The pool and slide , view of the mountains was amazing.

Family_with_children

8/10

Excellent

09 Jun 2026

Jason

3rd time staying at La Paloma, very nice resort with nice pools and views of the mountains. Be aware if you want to play on the Har-Tru clay courts, they are under construction, which was a major disappointment. It was the only reason for our stay as we wanted to prepare our daughter on playing on clay since she will be playing on red clay soon. The late checkout was nice though

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Katherine

Beautiful grounds & lovely views of the mountains.

Partner

6/10

Pleasant

07 Jun 2026

Ismael

I do not recommend the reserve parking if you’re staying there as it will cost $53/night. Your better off parking in the general parking lot and walking ur stuff to the counter to check in. The cheaper hotels don’t charge you to park not sure why the feel they should.

Family_with_children

10/10

Exceptional

07 Jun 2026

Gerald

Great services and friendly staff

Partner

10/10

Exceptional

07 Jun 2026

Shamus

The Weston is always a great stay. They even accommodated my early check-in request without any extra charges.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Amber

We’ve been going to La Paloma to 9 years now, twice a year no question. We tried other resorts when we first moved here but if you have kids and love a nice relaxing day by the pool or by the swim up bar and grill. The food is amazing at the grill prepared by Chef Joseph W. The staff is amazingly helpful and very friendly! I recommend everyone try this resort at least once, it’s totally worth the relaxation in such a beautiful place!!

Family_with_children

10/10

Exceptional

04 Jun 2026

Annelys

Had a wonderful vacation with my husband and 2 kids. I've stayed at this property over 10 years ago and it was just as wonderful as I remembered.
The grounds were well kept and the staff was great, we enjoyed the pool almost each day of our stay! A huge plus was the on-site kids center, our kids loved their time with Janet and her team.
An unexpected bonus was how much local wildlife we were able to watch from our patio morning, noon, and night.

Friends_and_family Family

2/10

Poor

31 May 2026

Karina

Unfortunately, my stay was disappointing. The room had a strong sewer-like odor throughout my visit, which significantly affected my comfort. When I reported the issue, the resolution process was frustrating and time-consuming. I had to speak with three different staff members before a satisfactory solution was provided.

Additionally, I felt that guests who do not book premium-tier rooms are not treated with the same level of courtesy and attention. Customer service should be consistent regardless of room category. Overall, the experience did not meet my expectations.

Family

10/10

Exceptional

30 May 2026

Jorden

10/10 stay! The hotel rooms were very spacious, clean, and updated. The amenities were extravagant- you don’t have to leave if you don’t want to (which we didn’t) and there’s even an adult pool which was a nice touch! They were doing some outside renovations which tells me that they value keeping their property kept up and in good working order. All staff were extremely nice and helpful. We will absolutely be coming back!

Family

10/10

Exceptional

27 May 2026

Michael

Resort was fantastic. Breakfast was not very good for the cost.

Friends

10/10

Exceptional

25 May 2026

Maki

、

10/10

Exceptional

24 May 2026

Daniel

I have always enjoyed this resort and it always continues to be one of my favorite places to stay.

Family

10/10

Exceptional

23 May 2026

Cory

My stay was great, on all accounts a must book

Self

2/10

Poor

17 May 2026

Scott

Room was disgusting and had moths and other bugs that were disgusting. Maid service came in when do not disturb sign was on. Brunch was not big enough and lacking food. Most likely I will never be back

Partner

2/10

Poor

17 May 2026

Steven

It’s a fancy motor lodge. Have low expectations.

Partner

6/10

Pleasant

03 May 2026

Jennifer

The main pool was out of order but nobody bothered to mention it when we checked in. On top of that our room smelled like sewage. The staff was quick to move our room and offer some complimentary drinks due the pool situation, so I appreciate that, but the “luxury” is certainly lacking at this property. Piece of advice, clean the stairs to the water slide and at least skim the broken pool with a net so guests dont have to look at all the nasty crap floating in the water, even if its not useable.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Kera

This place is a gem. The workout room was great.

Family_with_children

10/10

Exceptional

01 May 2026

Brett

Very nice and quiet resort. Pool area is impressive.

Partner

10/10

Exceptional

30 Apr 2026

Laura

The property was beautiful and the room was clean and comfortable. From the pools and hot tubs to the views of the surrounding area of Tucson, everywhere you looked was pleasing to the eye. We had dinner at the La Luz restaurant on site and the sunset on the mountain was picture perfect from our table by the infinity pool. The food was also amazing. We wouldn’t hesitate to stay there again.

Partner

8/10

Excellent

28 Apr 2026

Matt

Room was clean. Pool was great.

10/10

Exceptional

27 Apr 2026

Jazmine

I had an amazing time ! Best resort in Tucson. The property is sooo beautiful, I will be back over and over.

Family_with_children

6/10

Pleasant

10 Apr 2026

Marianne

The view is beautiful and the staff was excellent. I did take issue with the cost of parking….why are you charging guests of the hotel if they park themselves? It’s not that you are short of space, such as being downtown! My morning coffee. Large brewed coffee, nothing fancy was $6 +tax+Tip= $8.00 for a reg coffee. By 10:30am all pool chairs were taken. The cost of Easter Brunch was130.00 p/person add in a couple of drinks and tip and my bill was $504.00 USD for 3people. All the nickel and dime stuff was a bit ridiculous.

Family

2/10

Poor

07 Apr 2026

Viktor

**Valet Car Damage. Be Aware**

Stayed at The Westin La Paloma Resort & Spa (March 20–26, 2026) and had a very disappointing experience related to valet service.

Due to the Senior PGA event, valet parking was suggested. Unfortunately, while my vehicle was in valet custody, it was damaged. They hit a bus or one of their tour buses hit my vehicle.. At the time of pickup, valet staff acknowledged the incident and apologized, indicating the vehicle had been struck while under their care.

However, since then, I have received no meaningful support or resolution from the hotel or their valet provider. My claim has been denied, and despite multiple follow-ups, no one from management has taken responsibility or provided clear answers.

This has been extremely frustrating, especially given the level of service expected from a property like this. Guests should be aware that if you valet your vehicle here, you may have difficulty getting assistance if something goes wrong.

I strongly recommend taking photos and documenting everything before handing over your keys, and considering alternative parking options if available.

Very disappointing experience overall, and still unresolved.

Family_with_children

10/10

Exceptional

26 Mar 2026

Karna

My husband really enjoyed the swim up bat. We all really enjoyed the swimming pools and the gym.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

jennifer

Amazing views and great service!

Family_with_children

10/10

Exceptional

21 Mar 2026

EDGAR

Excellent resort

Friends

10/10

Exceptional

16 Mar 2026

Dan

Pools were great.

Family

10/10

Exceptional

14 Mar 2026

Lindsay

Property was pet and family friendly.

Partner

10/10

Exceptional

13 Mar 2026

Christian

Love the highly available tennis courts. Great conditions. I counted 6 hard courts and 2 clay courts.

Partner

10/10

Exceptional

12 Mar 2026

Donna

Fantastic

10/10

Exceptional

06 Mar 2026

Gayle

Pools are great for the kids and adults!

Family_with_children

8/10

Excellent

06 Mar 2026

Melissa

Hotel was great. Had to wait for over an hour for our room at check in. My daughter and niece reserved a shuttle to go to Sabino canyon and the desk told them to be down by 7:50am. They went down to get on shuttle the next morning and were told in a nasty tone that he had over 300 checkouts and the shuttle would not take them to Sabino canyon. The fact that they had 300 checkouts had nothing to do with the scheduling of the shuttle. I know for a fact that they were profiled because when I was packing up our car to drive to Phoenix to catch our flight, he apologized to me, but rude to my daughter and niece. I am not sure why I was not notified that there would not be a shuttle when my number was the one on the reservation. Quite honestly im not sure why one would schedule a shuttle if you know you don’t have the staff to do it. I think that the overall experience that my daughter and niece went through by being rudely spoken to and inconvenienced was a very telling sign of who you want to cater to at your hotel. I have been there before and that is why I chose to come back. I am not sure that I will. This was our vacation and it’s your job to make sure that you have your amenities and staff available for your guests.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Alicia

Pools are great.. several options all right next to each other. And a nice lap pool that guests can use at the country club far end of property. Our A/C was not working well and the property was super helpful.

10/10

Exceptional

27 Feb 2026

Pam

Food was great. Property was beautiful. Front desk employees were very helpful.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Robert

where do you even begin the staff was great and the property OMG cant compare it I most def will be staying here again

Partner

10/10

Exceptional

21 Feb 2026

Scott

Great staff; loved the folks at the bar and the spa

Family

2/10

Poor

18 Feb 2026

andres

I called the manager early on Saturday the 14th and told the manager Chris that I was staying there that weekend and had plans to propose to my girlfriend of 6 years there at the resort. Chris was nice in congratulating me, giving me suggestions on where people have proposed in the past. I talked to him 2 other times and when I was pulling up to check in. I got there at 5pm and the plan was to pop the questions at Sunset facing the Catalina Mountains near the water fountain by my room. Needless to say that was unable to happen. It took the lady at the front desk 2 hours to check me in. She said my card on hotels.com had the wrong expiration date. I said I can re-enter in manually here. She said it wasn’t possible after me being on hold with hotels.com and pacing the lobby with my pregnant girlfriend and 1 year old son and her figuring out we were not going to leave she said “ I don’t normally do this but you can enter it manually here” I asked for a manager before this asking if we can do that she said Chris had left but I spoke with him 10 mins prior. I missed the sunset, my girlfriend was hurting and just wanted to lay down at that point. She knew of the plans that I had planned I told her why couldn’t she just ask for help from management. The girl gave me 2 breakfast vouchers for the inconvenience . We tried using them the next day and was told it was reservation only. So I had to escalate that to a manager there and they got me in finally. But could only use 1 voucher.

Friends_and_family Family

4/10

Poor

17 Feb 2026

Jason

Rooms are getting dated. $40 breakfast burrito for room service. Still dealing with billing issue a week later that was not our fault. Definitely better options in the area. The only reason I could see for staying here is to be able to golf at La Paloma Country Club, which is very nice.

8/10

Excellent

16 Feb 2026

Babliton

Room was ok. AC was nosy! Furniture is old.

10/10

Exceptional

15 Feb 2026

jeff

#Amazing

10/10

Exceptional

13 Feb 2026

Zuleika

Everything was great and clean

8/10

Excellent

07 Feb 2026

Lois

The phone didn’t work, so couldn’t call the front desk and the wheelchair paths were heart pounding steep. On the plus side, an employee often offered help in pushing or driving us in a golf cart

8/10

Excellent

05 Feb 2026

Lisa

The room was clean and the staff helpful.

Business_and_leisure Friends

10/10

Exceptional

02 Feb 2026

Suey

*****

Leisure Self

8/10

Excellent

31 Jan 2026

Daniel

Room clean. Food great. Service great.

8/10

Excellent

19 Jan 2026

mongkol

Room is a ok . Beautiful facility. Will stay here again thank you

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Andrea

Beautiful Hotel with friendly staff! We absolutely enjoyed our stay.

10/10

Exceptional

03 Jan 2026

Cynthia

Clean room

Leisure Partner

10/10

Exceptional

31 Dec 2025

Troy

Beautiful resort and great staff.

6/10

Pleasant

20 Dec 2025

Julianne

The rooms were beautiful but be sure to ask very specific questions about where your balcony is facing. Ours had a view of two huge parking lots with construction equipment coming and going as well. We couldn’t open our patio door without hearing loud equipment noise etc. One morning the management decided that employees couldn’t park in the lower lot so we got to hear almost constant confrontational conversations between employees and two security guys telling them they couldn’t park there anymore. The gal at the front desk flat out lied at check-in and said we had a beautiful view of the city at night. Also be sure to factor in that they make you use an app to pay an additional $25 a night for parking and then there’s another $45 a night they add calling it resort fees. As stated above, the rooms are nice, but the grounds and pool area could definitely use some tlc. This isn’t a resort I would return to for those prices.

Business_and_leisure

10/10

Exceptional

16 Dec 2025

Vaughn

The room was fantastic. Views are incredible and

10/10

Exceptional

12 Dec 2025

Joseph Lawrence

Great staff

6/10

Pleasant

08 Dec 2025

Donna

Older resort, is dated, pathways for walking are not set up for convenience,
pool and courts ok. Overpriced for what you get. Food is average except coffee shop.

Leisure Family

10/10

Exceptional

08 Dec 2025

Scott

Great resort with everything you need

Leisure Partner

8/10

Excellent

23 Nov 2025

Shannon

The pool could’ve been a little bit warmer, and the bar was not open while we were there

Leisure

6/10

Pleasant

15 Nov 2025

Theresa

Everything is wonderful at this place. If I went again, I would book directly with the resort to be clear on how much the on-site fees would be. I had a bill for another $1000 on top of my Expedia bill after my 5-day stay.

Leisure Family

10/10

Exceptional

14 Nov 2025

Veronica

The property itself is well maintained, offers various amenities which as a guest you pay a daily charge of $45. Staff is great and well trained on customer service and acknowledgement. The events manager Rob, I believe is his name really stood out. He went above and beyond for me as a first time guest. If you are looking to disconnect, this is your place. Unless you bring your vehicle, rent of uber, the only place the resort transportation will drop you off at is the mall about a mile and a half away. While you will find restaurants there, they can be pricey. There are two onsite restaurants other than that, you are not close enough to any place to eat within walking distance.

10/10

Exceptional

08 Nov 2025

norma

Yes

10/10

Exceptional

29 Oct 2025

Shannon

This place is amazing my only complaint is the parking. $19 a night.

Leisure Family

4/10

Poor

29 Oct 2025

Tim

rude blonde lady at the front desk refused to book me a room in person.. had to go on line.. room smelled like dog and dirty diapers… the restaurant and bars were way over priced for the quality…

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Pamela

Wonderful and peaceful resort in the Catalina Foothills. Grounds were nicely maintained. Staff goes above and beyond. From the front desk, bell service, coffee shop, and pool service you will get treated very well. This resort charges $45 per day on top of the room rate. Restaurants were excellent.

Leisure Friends

10/10

Exceptional

13 Oct 2025

Jessica

Friendly and helpful staff

Leisure Family

10/10

Exceptional

07 Oct 2025

Beatrice

Lovely pool and grounds. Good restaurants and bar. Great service. Love this place.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Jared

The pool time is always great! My family really enjoyed ourselves.

Leisure Family_with_children

6/10

Pleasant

29 Sep 2025

Dean

I really have a dislike for hotel fee then resort fee and to make it worse parking fee. I mean where else could I park ?Its a scam filled with up charges. Instead of listing an honest one fee up front.

Leisure Family

10/10

Exceptional

22 Sep 2025

Koraima

It was the best

10/10

Exceptional

14 Sep 2025

Jeanette

The property was tranquil and beautiful. The staff was awesome. We wish we were able to spend more than one night here.

Leisure Partner

10/10

Exceptional

14 Sep 2025

adam

Great stay

Leisure Family

10/10

Exceptional

14 Sep 2025

sharon

Beautiful views

Leisure

10/10

Exceptional

13 Sep 2025

Shiva kumar

We had such a wonderful family trip at The Westin La Paloma Resort & Spa! Traveling with young kids can sometimes be stressful, but this resort made everything so easy and enjoyable.

The pools were the highlight for our little ones—there’s plenty of space, kid-friendly areas, and even a waterslide that kept them entertained for hours. The staff were incredibly kind and patient with our kids, which really made us feel comfortable and cared for.

Our room was spacious and spotless, with enough room for the whole family to relax. The resort also has great dining options that worked well for kids—plenty of choices and flexible service.

We loved how family-friendly the atmosphere was overall, while still giving us parents the chance to relax and enjoy the beautiful mountain views and spa amenities. It felt like a perfect balance of fun for the kids and a true getaway for us.

If you’re looking for a place where both kids and parents can recharge and make great memories, The Westin La Paloma is a fantastic choice. We can’t wait to come back!

10/10

Exceptional

13 Sep 2025

Darian

Love this hotel. One of my favorites in the world!

Leisure Partner

10/10

Exceptional

08 Sep 2025

MICHAEL

great place

Leisure

10/10

Exceptional

07 Sep 2025

Carmen

My family truly enjoyed everything this hotel had to offer. The front desk staff was very professional and helpful, and went out of their way to accommodate us by placing our three rooms next to each other, which we appreciated. The rooms were a good size for a family of 4 and the beds were very comfortable. The only drawback was the strict rule of not allowing outside food or beverages in the pool area. Since we were a family of 12 staying for three days, having to purchase all food and drinks exclusively from the pool bar became quite expensive. We had planned to buy drinks and food at the bar but also bring some of our own snacks to supplement, which unfortunately was not allowed. Staff at the pool entrance kindly held our bag with the snacks until we left. Despite this, we had a wonderful stay and will definitely be back.

Leisure Family

10/10

Exceptional

07 Sep 2025

Carmen

My family truly enjoyed everything this hotel had to offer. The front desk staff was very professional and helpful, and went out of their way to accommodate us by placing our three rooms next to each other, which we appreciated. The rooms were a good size for a family of 4 and the beds were very comfortable. The only drawback was the strict rule of not allowing outside food or beverages in the pool area. Since we were a family of 12 staying for three days, having to purchase all food and drinks exclusively from the pool bar became quite expensive. We had planned to buy drinks and food at the bar but also bring some of our own snacks to supplement, which unfortunately was not allowed. Staff at the pool entrance kindly held our bag with the snacks until we left. Despite this, we had a wonderful stay and will definitely be back.

Leisure Family

10/10

Exceptional

05 Sep 2025

Cynthia

This beautiful place is spotless, full of extra friendly staff and so relaxing! We spend our days at the warm pools, and order food from the in-pool bar. We can sit in the water while enjoying a fabulous hamburger, nachos and chips and guacamole made with avacodo, and not very spicy salsa. Very delicious!
The only issue is that the soap containers in the shower are installed at 5'6\", and I'm 5'. I couldn't reach them.
We live in Benson and Bisbee, and we plan a vacation here each year. A delightful respite!!

Leisure Family

10/10

Exceptional

02 Sep 2025

Bonnie

Great Getaway!

We just went for a two-night getaway and were pretty self sufficient—morning coffee, a fridge, and somewhere to eat dinner. All that was within steps of our room, the latter being the wonderful onsite Latin kitchen, Contigo. It ended up being hotter than we expected, so we spent most of the day in the pool area. Love that swim up bar! We both made it down the water slide more than once.

Partner

10/10

Exceptional

02 Sep 2025

Tina

We loved it! Grounds are stunning, and staff is great! Thank you!

Leisure Partner

10/10

Exceptional

01 Sep 2025

Juanita

Great resort, pool bar needs cleaning

The entire resort is amazing. The only uncleanliness was the bar area at the pool. Lots of trash (gum, napkins, trash) not picked up in a timely manner. The pool bar also charges an automatic 18% gratuity on all transactions.

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Vadim

Wow! Beautiful, picturesque property with amazing service & hospitality.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Renee

Overall, a terrific hotel. Some of the front desk staff could be nicer but everyone else was extraordinarily. And I appreciated that. The room service foods is spectacular, arrives quickly and hot and the proportions are enormous. Housekeeping, valet could not have been nicer.

Business_and_leisure Self

10/10

Exceptional

21 Aug 2025

Denise

Great resort!

Leisure Family

10/10

Exceptional

17 Aug 2025

Linda

This is my favorite resort hotel in Tucson. I try to come once a month when the weather is warm, unfortunately this day had way too many people in the pool. I could not find a lounge chair. Even the adult only pool was overcrowded. Other than that, this resort is fantastic.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Elias

Great stay, great service, clean and friendly staff

Friends_and_family Family