Grand Luxe Hotel & Resort

United States , Tucson - AZ
TUCSON, 1365 W Grant Rd
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100 reviews shown

2/10

Poor

23 May 2026

Jeffrey

We got to the hotel and went to the front desk, It stunk, people are drinking at the desk. Walking around it looks like drugville or worse. The people made us feel very uncomfortable. We went into the room. We had to use the phone flashlights to see. The lights did not work in there. No toilet paper, no towels. The room stunk.the beds were bad and collapsing. The beds had cigarette burns in them. We left and didn't care about our refund. They also refused it.

Partner

2/10

Poor

22 May 2026

Susan

I called Expedia and told them I would not stay at the hotel because it was so awful and dirty. The door did not have a proper lock on it and no dead-bolt lock in a very dangerous neighborhood. The property was supposed to have a pool, but the pool was drained. Holes were in the bathroom door. I had a friend living in Tucson so I called her up and she was willing to let me stay with her while I attended a meeting but I want my money back on this hotel. I never stayed in the room. The television didn't work either. It was awful

Self

2/10

Poor

20 May 2026

Erik

No amenities, no towels, can’t close the window courtains.

Self

4/10

Poor

08 May 2026

chris

The owner was very accommodating & woke up & checked my brother in at 3 am , they don’t have phones in room the area is unsafe but they allowed dogs . I booked for brother who is a disabled veteran whose house was vandalized & robbed repeatedly & police sauce it was unsafe for him to be there as he’d been beat up by homeless addicts who stay at shelter behind his home. I am grateful that they accosted him & properly cr was very reasonable

2/10

Poor

30 Apr 2026

victor

The place looked like a homeless encampment. Every single piece of furniture was torn and dirty. Carpet had more stains than clean carpet. Roaches. Smelled like drugs, mold, cigarettes and cheap alcohol combined. And don’t forget people literally tweaking outside your door. Stayed for 5 minutes and walked out. Never again.

Self

2/10

Poor

15 Apr 2026

Kevin

Horrible. So bad I refused to check in even though I had pre-paid for the room. 2/3 of the motel looked condemned and under renovation with \"Warning - Do Not Enter\" signs on the doors. The reception desk (behind glass) was managed by a gun carrying man who explained he was also the hotel guard and ran the U-Haul facility out of the same location. Bottles of tequila were also for sale. Given these bad first impressions, I asked to see a room before checking in and was refused. (He defensively explained the motel was \"much better\" now that new management had kicked the homeless people out of their parking lot.) The final straw was when the woman in line behind me jumped ahead to check out - she had checked in 10 minutes earlier but said she felt completely unsafe in her room with questionable locks. Truly my worst motel experience ever. (FYI, I'm not generally a picky chooser; I'm usually quite happy with Motel6/EconoLodge/Super8 grade motels.)

Family

2/10

Poor

10 Apr 2026

Roger

Property under renovation. One working light in the bedroom but no way to turn it off. I used a pillow. Killed 6 bugs. Maybe 7. Lost count. Curtains were cut (ripped?) to fit around an ac unit. AC unit worked, which was nice. Trash left in room from someone else. Generally dirty and old except for a partially renovated wall. Smelled like cigarettes. Hot water was more like not cold. Maybe it will improve, but at the moment it's pretty bad.

Self

2/10

Poor

30 Mar 2026

Joseph

Nah

Self

2/10

Poor

09 Mar 2026

Lesliy

Hated my stay there,had the rudest staff I've ever had to deal with in my life,since I arrived felt unaccepted

4/10

Poor

25 Feb 2026

Picaso

Room felt a little neglected service took forever in the day

Family

2/10

Poor

17 Feb 2026

Grady

Nothing like the picture. Lock didn’t for most rooms. Cigarette holes in the comforters, crackheads smoking outside. Do not go here

Self

2/10

Poor

16 Feb 2026

Ramon

Disgusting roaches every where looked like a trap house every thing broken left within 5 minutes do not recommend. Do not let the google pics fool you its beyond trash

2/10

Poor

15 Feb 2026

THELMA

Staff is extremely rude, stating that he couldnt find our reservation. Wanted to \"allow\" us to get a room for $60 Cash. After i said ABSOLUTELY not... Because my $170 reservation plus $60 cash would be equivalent to staying at a decent hotel that i might as well call and cancel my charge. He \"FOUND\" our reservation. I will NEVER book here again.

Friends_and_family Family

2/10

Poor

10 Feb 2026

Frank

Horrible experience, THIS PLACE LOOKS NOTHING LIKE THE PHOTOSHOPPED PICTURES.
Let’s start out in the lobby... only the best condoms and lubes for sale at the desk.... off to the room while walking past all the condemned rooms and the swimming pool that mostly drained with trash and beer cans in it.... once your get to the room.. if your key works…. first you see the door previously pried open. After entering your wonderful 1960 room decor (and probably no maintenance done since then) the floor in horrible condition ceiling falling apart, the lamp has no shade, the TV leaning against the wall, the beds have cigarette burns in them. Bathroom is dirty and there is a hole that you can see into the room behind it. You want towels, toilet paper, you might want bring your own.

Business

2/10

Poor

09 Feb 2026

Belicia

Lack of adequate rooms, bad area, and overall felt unsafe. Rooms are miss advertised and location looks nothing like the photos.

Business_and_leisure Partner

2/10

Poor

09 Feb 2026

Sean

Hotel was very dirty and seemed unsafe

Business Self

2/10

Poor

08 Feb 2026

Eugenia

This is the worst terrible hotel ever!!

Business Self

2/10

Poor

05 Feb 2026

Dane

Didn't even make it to my room. Just disgusting at every stage. Would not recommend staying here at all

2/10

Poor

04 Feb 2026

sheela

no good place to stay. No electricity in room when I checked in.

2/10

Poor

27 Jan 2026

Maritza

There was no tv the

6/10

Pleasant

26 Jan 2026

mike

The head manager very accommodating but the place is in need of extreme repair.

Leisure Partner

2/10

Poor

23 Jan 2026

Alyssa

Nothing like the pictures! Half the rooms condemned, no towels, broken everything, absolutely nothing like the pictures

Partner

2/10

Poor

19 Jan 2026

James

the worst hotel I ever experienced in my life. This hotel should not be represented by hotels.com. nothing good to say about it. and also very bad things happening in the rooms with people and homeless sorry to say very scary and not safe

Self

4/10

Poor

15 Jan 2026

Maritza

We tv didnt work I asked maintenance to fix it and they never did

8/10

Excellent

13 Jan 2026

Kieth

Rooms ok

Leisure Self

10/10

Exceptional

26 Dec 2025

Marcos

Yess

2/10

Poor

19 Dec 2025

Jeremy

The shower could not be turned on. The light had to be turned off by unscrewing the bulb. The room reeked of cigarette smoke. The bed spread was stained and the bathroom door couldn't be closed because the toilet was blocking the door. I will never stay there again.

Leisure Self

2/10

Poor

07 Dec 2025

julio

I rented a room at this hotel and it was a dump. I left within seconds; it didn't even have soap. I preferred to lose my money than stay in that disgusting place. I wouldn't have stayed there even for free. I don't recommend it, especially if you're traveling with family. It's absolutely disgusting.

Friends_and_family Friends

2/10

Poor

05 Dec 2025

charity

They got my room wrong whe i got a bew room it wasnt evwn cleanes they whwre still cleaning it. The walls had water damage and rooms that where condemned it wasnt not a place for a single mother and child. Fruniture in the court yard and broken bikes in the hallways. I do not recommend this place to anybody and the pictures dont match the website ones.

2/10

Poor

29 Nov 2025

Maya

Easily the most disgusting room I have ever stayed. I got in very late and had to be up early. I had a camping kit in my car so I put a tarp over the sheets and slept in my sleeping bag. If I hadn’t been counting my sleep in minutes that night or if I had needed to touch anything I would have left. It was so filthy. Bleh.

Leisure Self

2/10

Poor

24 Nov 2025

Leandra

NO EV CHARGING ON SITE. Also, was a total dump with the roof literally leaking on to the bed during rain. Pool was drained and room was unlovable. Junker cars, homeless, and cops around responding to calls here. We refused to stay, for a refund and booked elsewhere.

Leisure Family

2/10

Poor

04 Nov 2025

Avik

The doors didn't lock properly; the rooms themselves were unclean with cockroaches and stained sheets. We didn't end up staying due to the condition of the rooms and the inability to lock doors. It was an overall unfortunate experience.

2/10

Poor

02 Nov 2025

Kristin

O wouldn't recommend any single woman go here. It was scary

Business_and_leisure Pet

2/10

Poor

13 Oct 2025

Xavier

Half of the building is condemned… it’s a miracle that this property is on Expedia. When we pulled up it was the sketchiest dirtiest looking building we’ve seen by far. We cancelled are booking instantly.

If you want a good experience stay at the motel 6 next to the airport.

Business Partner

2/10

Poor

13 Oct 2025

Jaime E.

Nothing!!! Very dirty and unkept amenities.
Would not recommend it to ANYBODY. Many units shut down due to destruction of property.

Leisure Partner

2/10

Poor

11 Oct 2025

Angelique

The room was so bad no shower curtain, no toilet paper, the door that goes to the other room doesn't have a door knob there is paper blocking it there a table in front as if that stops someone from coming in .no bathroom light just a lamp that shocked me the curtains are broken this is the worse hotel TV remote doesn't work no smoke detector on writing on the walls strip of duck tape on bottom of the front window there is a power bar in the room running from the other room not clean at all

Partner

10/10

Exceptional

07 Oct 2025

Jessica

Staff was rude and unprofessional.

Leisure Family

2/10

Poor

30 Apr 2025

Lauri

They are misleading on the reservation requirements. It's dirty, noisy, and just unsafe for everyone. The staff let's the people there do what they want. The housekeepers are rude and do drugs.

Leisure Partner

2/10

Poor

28 Apr 2025

Corey

Will never go here again

The room was in horrible condition. The door didnt lock at all and didnt shut properly. I told the clerk about it and didnt listen to me and said the door wasnt shut all the way. Online it was advertised as a queen sized bed and it wasnt what it advertised. The bathroom was absolutely disgusting

Self

2/10

Poor

17 Apr 2025

Damian

That place should be shut down

I never even step foot in the room, as soon as I started to walk towards the room, there was IV usage, prostitution and the place was filthy and smelled like urine the guy at the front desk named Max E, who refused to give me his whole real name refused to pick up the phone to answer a third-party to give me my refund knew what was going on and knew a lot of people who were in and out of the Place, I witnessed as I tried to get my reimbursement back

Partner

2/10

Poor

14 Apr 2025

John

This hotel should be condemmed. Most rooms are boarded up and unusable. The 1st room I was given, the AC cord was cut. 2nd room given was not cleaned at all. 3rd room given had no TV Remote, no bed or bath lines, no lights that worked. Someone elses food in fridge, and the inoperable toilet was filled to the rim with feces. There were patched bullet holes in the window, and the curtain had 3 bullet holes in it. I checked out and found some other place. I spent a bunch of money and got nothing, and you people at expedia make it impossible to call and get help or satisfaction. I\"M DONE WITH YOU PEOPLE

Business Self

2/10

Poor

13 Apr 2025

Verified traveler

Ewww

The initial room provided had a door that would not close. The door was open upon arrival.
The 2nd room had a pile of trash, only one dim working light, a toilet that wouldn't flush, no toilet paper or towels, and no working AC.
You basically get what you pay for at its cheap rate

2/10

Poor

12 Apr 2025

Valentin Juan Lopez

Very dirty carpet,stinky, no towels.very unsefe no remote for TV the sheet havesigarret burns

Business_and_leisure Partner

2/10

Poor

30 Mar 2025

Julian

Fix advertisement

Advertisement was miss leadings, room was very much the opposite of what was shown online. The ac was broken in the first room given, went back to ask for another room, the second room had ac but the door didn’t close properly, no tv on the tv stand, and a broken toilet. We didn’t stay at the location we sleep in out car inside because I felt more save in my car then the hotel

Partner

2/10

Poor

20 Mar 2025

Bryan

Immediately there was a roach in the bed
Staff didn’t seem to care about making it right
Hotel really on the decline

Business Partner

2/10

Poor

16 Mar 2025

Savannah

Checked in around 10 pm, the room had no lightbulbs, reeked of cigarettes despite being a non smoking room, and was covered in stains. The door barely closed and when it was closed it tilted off its axis and made it impossible to open again, and there was mold in the shower. The worst part was there were stains all over the bed, something that looked like blood on the pillow, and bits of hair that were definitely not ours on the unwashed bedsheets. We checked out immediately, only to have to take a back exit because there were people blocking the bottom of the stairs that were trying to get us to come down too. Unsafe area and awful conditions, don’t recommend at all.

Business_and_leisure Partner

2/10

Poor

09 Mar 2025

Gary

Never stay here

Didn't even stay when we saw the room. Garbage in the floor. Stains on the bed. Busted counter. Tub half full of dirty water. Stains on the wall. Looked like a crime scene

Partner

2/10

Poor

06 Mar 2025

Raygan

The state of the property and rooms is not at all what is pictured. Tried two different rooms: everything was dirty, including a toilet seat randomly on the floor, food left on the furniture, and marks on all the walls and furniture. Avoid this property.

2/10

Poor

03 Mar 2025

Verified traveler

Worst place ever

I walked into the room and closed the curtains and they were slashed vanity was cracked,toilet did not flush,poop on the bathroom door frame,Duct tape above the toilet and all over.A 6x6 inch hole in the wall.I filmed it all.I walked out and the guy would not give me a refund.Homeless people all over walking like zombies and every other room had multiple dogs barking in them.

Self

2/10

Poor

27 Feb 2025

Verified traveler

DO NOT STAY HERE

I chose to take full advantage of the 20 minute time limit to get a refund. The room that the front desk assigned to me did not have a tv, night stand, towels, soaps, toilet paper, or the internals to the wall mounted AC unit.

Business

2/10

Poor

22 Feb 2025

Lana

The pictures are not how it actually is.

Business_and_leisure

2/10

Poor

15 Feb 2025

Angelo

This place is a 💩 hole. The first room stunk like pesticides, one of the beds wasnt made, the light in the restroom was hanging by the wires, there was no shower curtain, no towels, no bathroom tissue. So went down and asked for a different room. Walked into the new room same smell with roaches crawling on the walls. So went back down and got my money back and found a much nicer place that was actually cheaper. This place shouldn't be allowed to even be open, STAY AWAY!!!

Leisure Partner

2/10

Poor

15 Feb 2025

Ross

Dilapidated facility

Looked like the room was early in some kind of rehab, or maybe just intermittent partial repair. Amenities: one tiny towel, and 3 small bars of soap. And one partial roll of TP (on top of the toilet tank - not even a TP holder). The shower water could not get warmer than tepid. The hot water at the sink was somewhat hotter, but it could never get to cold. The drapes wouldn't slide (they were tied together with a piece of plastic bag, to hold them open). There was a hole in the bottom sheet that I kept catching my heel in. Missing grill on the vent in the bathroom; missing light switch cover and missing paint.

Business

2/10

Poor

15 Feb 2025

Leon

This Property is dirty, full of cocroches .Toilet was not flashing properly, Homeless were camping, walking ,chatting outside .i stayed 17 days, they clean the room once. No microwave, no door at the bathroom.

Business Family

2/10

Poor

15 Feb 2025

Francisco

They had no rooms available the ones they did try to put me in the door didn’t lock. The doors were taped with the locks on there. The windows were cracked with tape. It was dirty. They showed me a different room as soon as the lights were turned on roaches everywhere it had no TV no sheets on the bed and it was completely filthy. The place needs to be shut down. Also I ended up not staying there.

2/10

Poor

12 Feb 2025

Angela

Isaac was the ONLY decent thing about this disgusting condemned by the hour, condoms at the front gross property. I have NEVER seen anything so disgusting in my life. Transients, tweekers, psycho’s and working girls. So much dog poo, door was kicked in and all busted, STUNK, and people using drugs in the room next door!! I seriously expect a refund, we ran and slept on a friends couch!!

Business Family

2/10

Poor

11 Feb 2025

Charles

The room I was assigned to was nasty and dirty, the curtains wouldn't close, the tv waas missing a remote, the \"furnishings\" looked like rejects from Goodwill, the \"bedspread\" had holes in it - it was such a dump I couldn't stay in it and found another place. I had it booked for 3 nights and received 0 refund after canceling so I was out $ 377. This is a bait and switch - the rooms look NOTHING like the pictures and they have NONE of the \"amenities\" they claim - stay far away from this dump. Shame on Expedia for including this in their listings.

Leisure Self

4/10

Poor

09 Feb 2025

raymond

Avoid this place

The place is a dump lots of sketchy people babying around. Dust rim they put us in was horrible, second wasn't much better bi ac!heater hardly any lights worked, rack was half dropped off the wall. Acid this place.

Business

2/10

Poor

08 Feb 2025

Miguel

I have asked for a refund and I’m waiting for an email confirmation of my refund but have not received it yet. The room key would not work and looking through the window the bathroom wall had patch drywall. The bed sheets had ripped holes on it !

Business Self

2/10

Poor

07 Feb 2025

Doug

The bed looked like it had been slept in and remade the carpet was dirty i did not stay an told the desk that I wanted a full refund and the door look like it had been kicked in to many times

Business_and_leisure Self

2/10

Poor

07 Feb 2025

Karen

By far the very worst place I have ever stayed in!

Business Self

2/10

Poor

05 Feb 2025

Katherine

Go somewhere else

Place is run down. I immediately checked out after seeing room. Door didn’t shut, lights didn’t work, place was filthy, and there were cockroaches everywhere.

Self

6/10

Pleasant

22 Jan 2025

melissa

I had no TV and it says u will have a microwave and refrigerator but that's not going to happen.

Self

2/10

Poor

19 Jan 2025

Lindsey

the first room I was assigned did not have any working lights. the second room I got, did not have towels, soap, TV, or fridge. after my first night, my key to the room was locked, and had to go back to the front desk to be able to get into my room. I felt I had to go to the front desk way more than I needed to just to get basic things that should be provided. Awful experience

Leisure Self

2/10

Poor

03 Jan 2025

Karely

The hotel was in critical conditions. Nothing like the pictures online.

2/10

Poor

02 Jan 2025

Thomas

I got there and they put me in a room with no TV there was bugs everywhere and they still didn't reimburse me for that fact

Leisure

8/10

Excellent

24 Dec 2024

Verified traveler

Thank you!

Self

10/10

Exceptional

08 Dec 2024

Rochelle

Ok well the staff does their job and are actually pretty friendly the people here are usually quiet and stay to themselves the freeway right next door is kinda noisy but other then that I had a pleasant stay

Leisure Family

2/10

Poor

07 Dec 2024

Elaine

I didnt like anything

Leisure

2/10

Poor

05 Dec 2024

noah

I felt unsafe and uncomfortable at this property place was not safe and all the windows were shattered.hotel card didn’t work and when I asked about it the hotel staff did nothing about it, and personally I would have this hotel off the listing because I don’t want anyone else have to deal what I dealt with.

Friends

2/10

Poor

03 Dec 2024

Janet

If there was a less than one star, this place is it. Literally, there were people doing drugs, and asking for drugs. The door did not lock (it was broken) and when I spoke to the front desk, they even referred me to another place saying, “Nobody stays here. Completely disgusted and disappointed.

Business

2/10

Poor

29 Nov 2024

Tanea

Run away as fast as you can, this is a place where you don’t wanna be. It’s filthy, smelly, actually disgusting. Dangerous is a perfect word, don’t come here ever!

Leisure Family

2/10

Poor

20 Nov 2024

Janet

Business

2/10

Poor

18 Nov 2024

Gerardo

At check in I had to go threw 4 rooms in order to get a room that was just able to sleep in no tv no shower head half the wires looked like they were just stripped out of you want a prostitute place for sure this is your spot

Partner

2/10

Poor

18 Nov 2024

Steven

A dump

2/10

Poor

14 Nov 2024

Verified traveler

Worst experience I had at this location.

It's was actually the worse experience ever there were rats and roaches everywhere. The rat crawled on my daughters neck while sleeping. And the roaches were on my food after warming it up in the microwave.

Business

4/10

Poor

12 Nov 2024

Felipe

I can't say I liked anything there. Property is poorly maintained, dirty and has a roach problem. I will never return there.

Leisure

10/10

Exceptional

05 Nov 2024

Roy

Everything was good

Leisure

10/10

Exceptional

05 Nov 2024

Roy

Everything beas good

Leisure Partner

8/10

Excellent

05 Nov 2024

Roy

Everything was good

Leisure Partner

2/10

Poor

28 Oct 2024

Greg

Disaster - betting extremely gross - cigarette and pot pipe holes. Not only broken, but Air conditioner didn’t work at all.

Self

2/10

Poor

27 Oct 2024

Melissa

This motel is not safe, liveable. It should be taken off the motel listings. I had to move twice because the door card would not work, and the second room had no TV, plumbing problems with holes in the walls, no pillows, no shower curtain, no towels.

Leisure Partner

2/10

Poor

27 Oct 2024

Marco

Hotel in terrible condition and unsafe.

Business Self

2/10

Poor

21 Oct 2024

Martin

I don't like the room, was dirty all things, bed ,bathroom ,carpet, i don't stay in that motel and they or somebody don't want give me my money back

10/10

Exceptional

16 Oct 2024

Said

Good

2/10

Poor

15 Oct 2024

Irene

The room was terrible, should not have been available.dirty, curtains falling down. No towel holder

2/10

Poor

13 Oct 2024

Pamela

Wires hanging everywhere. No lights working and no tv

Business Family

2/10

Poor

12 Oct 2024

kamal

I didn't even complete the night i left early and i selpt in the car its dirty , stinky , trash , need maintenance full of roaches

Leisure Friends

2/10

Poor

07 Oct 2024

Jeremy

Toilet was broke tv was broke ac stopped working. No light in the bathroom. Hopefully I will get my deposit back.

Leisure Family_with_children

2/10

Poor

17 Sep 2024

Artemisa

The overall rating and pictures are deceiving. I arrived after sundown, and the environment seemed unsafe and rundown. I drove around the property and through open windows I could see flipped furniture and disrupted rooms. I’m addition, the poor lighting and odd individuals camping along the staircase, and along the freeway (where this place is located) made me feel very unsafe.

2/10

Poor

31 Aug 2024

Pin-An

It's not a very clean hotel. I did not even shower at there.

Leisure Self

2/10

Poor

24 Aug 2024

Justin

Its not worth 70 dollars

2/10

Poor

30 Jul 2024

Michele

One huge mess that they never ever fix.This.Hotel

Horrendous, I'll never stay in this place again ever. I ordered 2 beds
One Refrigerator microwave. And what I got was nada On all accounts. Staff was not helpful. Doors did not lock like they were supposed to toilet. You made it feel like you were going through to the bottom floor when sitting on it. No power to the room, so nothing worked. Couldn't charge phones couldn't use microwave couldn't use refrigerator and that was the first night. The doors did not lock like they were supposed to the chain.Did not really work either. Second night they've promised us another two 2 beds in a room where everything worked properly. However, that was not the case. Come morning time. I had to go to the hospital for procedure. We were supposed to have a place on the bottom floor that didn't happen by the time I got back. They still didn't have a room. Mind you we didn't check out.You were there 3 days. They gave us a little temporary room with one bed, so tiny. It was ridiculous.
The bathroom had no toilet paper. The door latch was broken off on both sides, so the door didn't work. Also, the bed was covered in black hair and not made. We're clean. Everything was so nasty in that room.I don't know how anybody ever went in there. Then they move us to a second floor one bed, but this room had power, and the door almost worked properly. However, when you find a black man on a bike staring at you through a window on the 2nd floor bented half after knocking on our door we didn't order Anyhing.

Friends_and_family Family

10/10

Exceptional

18 Jul 2024

Crystal

Greatful they are here

Leisure Partner

10/10

Exceptional

16 Jul 2024

Crystal

Nice visit

Leisure Partner

10/10

Exceptional

16 Jul 2024

Crystal

How easy it was

Leisure Partner

2/10

Poor

14 Jul 2024

Richard

This place is about to be condemned. I’m sure I would not recommend this place to anybody.

Leisure Self

4/10

Poor

14 Jul 2024

Timothy

Old and poorly maintained

No tv no internet very poor lighting and stained sink. Never again.

Self

2/10

Poor

08 Jul 2024

Elizabeth

The ac is not cooling, the fridge is not working, the tv is not working does not turn on.

Leisure Family

2/10

Poor

05 Jul 2024

Kenneth John

TV was missing on wall. Bathroom was falling apart shower head fell off sink destroyed inside door algae wadded up paper towels where door knob should be
Two skanky towels floors full of dirt and hair front door doesn't shut well curtains falling off rod in window air conditioning didn't work.

Business_and_leisure