Grünes Tor

Germany , Erfurt
SCHMALKALDEN, Weidebrunner Gasse, 12
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20 reviews shown

4/10

Poor

20 Mar 2026

RAGUNATHAN

The hotel is dated. The rooms are in desperate need of refurbishment. We had booked an extra bed and was not provided a pillow. The bathroom was not clean. We were meant to stay for two nights and checked out after the first night. The breakfast is substandard. The hotel seems short staffed—when we checked out it was the bellhop that did the processing of the paperwork and not the reception staff and this was around 9am.
According to their ‘proforma invoice’ we are owed a refund of Rs. 5407 which they still haven’t done.

Friends

10/10

Exceptional

14 Feb 2026

Shumail

I had a wonderful experience at this hotel from start to finish. The check-in process was smooth and the staff was extremely welcoming and professional. The room was spotless, spacious, and very comfortable. The bed was cozy, and everything from the linens to the bathroom amenities felt high quality.

The location was perfect — close to restaurants and shops, yet still quiet and relaxing at night. Housekeeping did a great job, and I appreciated the attention to detail throughout the property.

Overall, it was a stress-free and enjoyable stay. I would definitely come back and recommend this hotel to anyone looking for comfort, cleanliness, and excellent service.

Partner

6/10

Pleasant

19 Dec 2024

Dhruv

Room had no hand towel or mat at bathroom.
Room floor wasn’t clean and tiles broken.

Leisure Family

8/10

Excellent

17 Feb 2024

Chaitanya

Nice property and location. Bad connecting road and old fixtures in the room with dim lighting.

Leisure Family

8/10

Excellent

09 May 2022

Anand

Location is extremely very good, staff is very helpful , food of the restaurant is very good.
Property itself needs renovation and as it is 4 star property hence this should be maintained as 4 star . Overall happy to be this place again and recommend anyone would like to be there ,

Leisure Family_with_children

10/10

Exceptional

17 Apr 2022

Shankar

A pleasant Stay at Munnar!!

Well maintained property. The rooms over look a lake in a valley. Beautiful mountainside view decorate your windows. Has a lot of activities in the resort- air gun, bow and arrow, snooker, pink ponk, carroms etc.. a party room also is available for singing and dining. bathrooms were comfortable, clean. Every day housekeeping keeps your towels and bed sheets fresh. Rooms had coffee maker, hair dryer, mini fridge, wardrobe closet, soap dispenser etc..

Staffs were very friendly, courteous and helpful.

Property is 17 kms before Munnar when you climb from Theni. Access from the main road is short and good. Ample parking space available within the resort.

Food was okay. It has buffet as well as ala carte for break fast, Lunch and dinner. While it was a good spread, the food was not that tasty. It can be better. And the coffee shop is not 24 x 7. A 4 star hotel will need a 24x7 coffee shop.

And there is only one restaurant cuisine. I expected at least 2 for dinner. But this is a minor issue.

Overall, had a very pleasant stay. Will visit again if schedule permits. Certainly recommended.

Friends_and_family Family

6/10

Pleasant

09 Mar 2019

Verified traveler

Great location surrounded by tea gardens every where. However, it is not clean as it looks like in pictures and with less amenities and the hill station vibe is somehow missing

Leisure Family

2/10

Poor

12 Dec 2018

Bhavith

Avoid! avoid! avoid!!! Not worth!

This hotel is located at chinnakanal which is around 20 kms away from Munnar town. As soon as we entered the road towards Chinnakanal from Munnar, road started diminishing. There were some rare patches of asphalt road. Construction was going on for the entire 20 kms. And we had to wait for almost 30 mins twice as rock was being broken down and taken away in trucks. Total it took us more than 2 hours to cover 20kms. I think I will have to take my car to the mechanic now. I understand that it's not hotel's mistake, but they had called me a day before to ask us when we are gonna arrive and they never informed about this issue or advised us to consider delays. We cut short our trip and travelled back with just one night's stay though we had booked two. I dint get a refund for the cancellation even after explaining the circumstances.
The hotel rooms were not upto the mark, absolute dissatisfaction and not worth the whole effort. The fridge and cupboard were dirty. No hand towels were provided. Toilet fittings were rusted. The soap dispenser was broken. After paying for a good time in Munnar, this was not expected.

Family

4/10

Poor

27 Jan 2018

Verified traveler

Hotel is run down and food mediocre

Facility is run down, Out bath had a loose faucet and bath rod. Wall plaster and door was peeling off. Food was not good, we walked to Mahindra Holidays to eat daily,
There was no WIFI in the room.
Overall not a happy experience

6/10

Pleasant

21 Dec 2016

pranay

drive down to munnar was tedious
however the breathtaking views of the KDH valley was mesmerising
picture post card type scenes
munnar town badly maintained
narrow roads, speedy traffic
tea estates are amazing

10/10

Exceptional

26 Aug 2016

relaxation at hotel

peaceful

very beautiful

6/10

Pleasant

08 Aug 2016

Sheela

Sterling only in name, rusty in service

Very rude staff intermingled with good ones. On checking in, room floor was dirty and not mopped. Request for assistance for sightseeing suggestions was refused rudely. No amenities are provided in the room until asked for.

Hotel is VERY NOISY in the evenings with music blaring at the activity centre and the rooms at not sound proof.

At check out , request to bring down bags was ignored even after 3 calls for assistance. Finally we took down the bags ourselves and saw about 5 staff just milling about at the reception.

4/10

Poor

11 Oct 2014

Sanil

Creepy hotel in middle of nowhere

tl;dr; Do not go
The room pics in the hotel description looked nice so we booked for 2 nights at expensive rates, expecting good rooms, but the rooms provided were so different.
The hotel is located in nice place but they have somehow managed to mess it up by making windows looking towards thick foliage, forest which has nothing other than creepy sounds, room has morbid feeling in night and my wife was scared even if I would leave her for 5 min.
food was expensive, yet disappointing to see such bad quality - not good at taste, banana split had a raw banana seriously how hard it is to make a banana split.
They have an extremely slow service and waiter keeps forgetting orders. rest of the food was not good too.
The in house TVs had DTH connection but were out of order for half the time, the power too was fluctuating and went out for at least 50 times one night.
The rooms provided were not even in the same building so we have to walk in the rain, climb stairs (no lift) and get drenched every now and then.
Felt, totally robbed and management didn't do anything even when we complained. Breakfast has lot of options but most of it are stale and they are probably using old stuff from previous days. They can't make good tea or coffee, so what to expect from them

Partner

4/10

Poor

11 Oct 2014

Vimal

The location is good. that is the only comfort

sad.. The hotel looks very old and needs drastic improvement. People spend money and you are charging huge sum why not give some value.

8/10

Excellent

27 Feb 2014

Rama

Good hotel but service needs to improve

The hotel has an awesome location..beautiful views and is a charming property. However the service was not upto the mark..especially in the restaurant..no one was bothered to serve you!

Rooms were nice but a bit on the smaller side..overall had a nice stay..!

6/10

Pleasant

25 Feb 2014

Birendra Khosla

Location is good but service is slow

The stay was comfortable but we had to surrender Deluxe Suites since they were located far away and on different floors, which had no lift. Instead, the hotel gave us standard rooms without refunding the excess money charged for the Deluxe suites.

Family

6/10

Pleasant

19 Feb 2014

bikram bhatia

stay was ok

stay was nice, overall had satisfactory stay, could improve more on the rooms comfort.

8/10

Excellent

07 Feb 2014

Sumeet

Nice views from the rooms, away from the city

Good location, well maintained, good food choice, good help from activity desk

6/10

Pleasant

07 Feb 2014

Singh

Could be so much better.

Great location, next to tea Garden, 20 km from Munnar Town. Shops nearby for daily needs, next to Mahindra resort.
Jr. Suite room, seem a bit older and not very new, walls had some painting issue, bathroom looked spank new.
Lobby and garden area excellant. Great views of mountains.

Breakfast was excellent everyday, eclectic choices, chef very accommodating to requests.

Rooms look slightly older from inside, some paint job and cleaning required. Independent 2 storey buildings were next to forest, very quiet at night.

4/10

Poor

12 Jan 2014

NOT INTRESTED

RESORT IN A HAUNTED PLACE FAR AWAY FROM TOWN

ROOM WAS FABULOUS AT FIRST, LATER WE REALIZED WATER HEATER SUPPLIED HOT WATER ONLY FOR FEW SECONDS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TOILET CLOSET WAS TILTED(* MAY BE FOR EFFICIENCY*) FINALLY ABOUT THE BED,,,,,,,,,,,,,,,,,,, IT WAS EXTRA SPRINGYYYYYYYYYYYYYYYYYYY N WE SLEPT ON THE SOFA WHICH WAS ACCEPTABLE FOR A DAY, NOT MORE THAN THAT....AMBIANCE WAS JUST THE BASIC LIKE ANY BASIC HOTEL.................
HELP-DESK WAS NOT HELPFUL ENOUGH TO GIVE THE BASIC INFORMATION'S ABOUT THE RESORT..