Hotel Nacional

100 reviews shown

10/10

Exceptional

05 Jun 2026

Vinicius

Perfect

10/10

Exceptional

01 Jun 2026

Leo

This hotel is amazing

Family

8/10

Excellent

31 May 2026

christian van

el mejor hotel, área segura y tranquila. Puedes caminar tranquilo. Sabes que te estás quedando en un hotel exclusivo, diferente! vale la pena

Partner

10/10

Exceptional

29 May 2026

Naomi

Really nice hotel and staff. Francis Lima was super helpful from the first day we got there to the last. Would come again!

Friends

10/10

Exceptional

28 May 2026

Jarvis

Hotel was excellent. Staff was excellent. My room was nice and clean. I especially enjoyed the dinner at the hotel.

Partner

6/10

Pleasant

24 May 2026

Abbygael

My overall experience at this hotel was okay. However, I would consider it more a strong 3-star property rather than a 5-star property.
During my stay, I encountered an issue involving housekeeping removing a personal belonging. I was able to provide clear evidence to support my claim. Initially, my concern was not handled impartially, as there appeared to be a tendency to side with the housekeeping staff. However, upon reviewing the evidence, the team made efforts to address the matter and offered appropriate accommodation.

I would like to commend the guest relations team and the hotel supervisor, both of whom were courteous and attentive in ensuring that the remainder of my stay was as comfortable and smooth as possible. In general, the hotel was clean and maintained good security standards. However, the breakfast buffet offered limited options and did not stand out as a notable feature of the stay.

Partner

10/10

Exceptional

24 May 2026

Joseph

Great stay. Super nice hotel.

10/10

Exceptional

19 May 2026

Donovan

Amazing stay and experience
Front desk extremely helpful and kind and made the stay worth it

Partner

10/10

Exceptional

18 May 2026

Sandra

Increible servicio! La mejor opción para ir a Río!

Family_with_children

10/10

Exceptional

18 May 2026

Maurice

Probably best hotel in Rio...Different and elegant

10/10

Exceptional

17 May 2026

Imani

Had rooms that overlooked the mountains and the beach

Friends

10/10

Exceptional

16 May 2026

Deanna

Amazing hotel! My mom and I stayed here and was in awe at how beautiful the property was. Breakfast is complimentary which was great. They have a beautiful pool and upstairs deck. Located right across the street from the beach. 24/7 security (from what it looked like). Staff were kind and willing to help if we needed anything. Definitely recommend!

Family

10/10

Exceptional

16 May 2026

Gary

From outside the hotel looked a bit dated but nothing could be further from the truth
Lovely hotel , 10 minute walk from nearest metro station
2 minutes from sao conrado beach
Hotel room big & clean , nice big bed , lovely hotel shower & good wifi
Reception staff very helpful & informative with 90% spoke English fluently
Only downside lack of English TV channels

Self

10/10

Exceptional

14 May 2026

Samaryn Nour

My sister and I loved this hotel for our girls trip, very conveniently located, super clean, staff are very nice. I would 100% come back to this hotel when I visit Brazil again. Obrigadaaaaa

Friends

10/10

Exceptional

14 May 2026

Adriana

Breakfast and clean room

Family

10/10

Exceptional

14 May 2026

Raven Simone

Excellent staff, great food, good service and I felt extremely protected!

Self

10/10

Exceptional

14 May 2026

Unique Nicolas

This was a beautiful hotel definitely recommend 10/10 the pool is nice the food and drinks were good relax and friendly hotel rooms is nice and beautiful nice room nice led lights just make sure you have the adapter change for the wall plug

Friends

10/10

Exceptional

11 May 2026

Ingrid

Hotel was great , best breakfast so far and close to beach. The ocean is intense so be careful . The front desk staff was a bit off in the beginning but then one of them made it up. I did have to uber to activities and this hotel feels like it’s on its own side of Rio. Hotel was great, keep in mind is one towel for the pool per day that was the only 👎. I went to the beach then had a sandy towel and rinsed off and wanted the a new towel for the pool and I was denied a new towel . With a hotel that fancy I don’t see how they monitor that. Great place , room service was excellent.
Overall the stay was great we were able to get an upgrade with ocean view.

Friends

10/10

Exceptional

11 May 2026

Patricia

My favorites things about this hotel compared to other 5-star hotels in Rio: 1. the views from its rooms 2. its Oscar Niemeyer architecture 3. Sao Conrado beach 4. how close it is to Leblon.

Partner

10/10

Exceptional

10 May 2026

Brenda

The staff were amazing, very friendly!

Family

10/10

Exceptional

06 May 2026

Dewanna

Beach, Rooms, View and Food were outstanding

Friends

10/10

Exceptional

06 May 2026

Jorge

The staff is not the very friendly. The pool is very good!

Family

10/10

Exceptional

01 May 2026

MUHAMMAD ZEESHAN

Room was beautiful and has an insane view of the city. Beach was right next to the hotel; and the outdoor pool was literally the best I've seen anywhere.

Breakfast buffet is to die for as well.

I can strong recommend it to anyone visiting Rio.

Self

10/10

Exceptional

01 May 2026

Christian

Fantastic hotel! The beach and mountain views were incredible. The staff were very attentive and the property itself was very luxurious and clean all around. The restaurant Masi on the property was delicious as well. I would not hesitate to choose this hotel on a future trip to Rio.

Self

10/10

Exceptional

01 May 2026

Jenean

Everything was perfect. There was a sewage smell at some point but that could have been due to circumstances outside of the hotel but it wasn’t the whole time. Staff were very polite. Pool area clean. Food delicious. Great hospitality.

Friends

10/10

Exceptional

30 Apr 2026

Tiffany

Great property, safe neighborhood.

Friends

10/10

Exceptional

27 Apr 2026

Andrew

Lovely staff. Beautiful perfect beach 2 mins walk. Fab pool. Amazing room. I hope I can come back.

Business

10/10

Exceptional

25 Apr 2026

Meltem

Personnel agréable, l’hôtel sent bon, propre et vue incroyable!

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

Tatiana

Very clean and modern room with beautiful views and great staff

Self

10/10

Exceptional

23 Apr 2026

Yelena

Excellent

10/10

Exceptional

21 Apr 2026

Jacob

The property is strategically located close to beaches and very clean. Strong free Wifi. Extremely helpful staff.

Partner

10/10

Exceptional

19 Apr 2026

yenny A

Good hotel only down side is that we thought we were staying in Copacabana

Family

4/10

Poor

17 Apr 2026

Shoshana

Let me start by saying the hotel is beautiful, I booked a Junior suite & it was stunning. Unfortunately, our experience at Nacional was disappointing. We arrived for a 5 night stay on Easter Sunday Apr 5th & on arrival the front desk told us we didn't have a reservation even though we'd fully prepaid for our room through Expedia. I showed them copies of the confirmation on the app, the printed email showing it was paid & the message the hotel sent us through the Expedia app the day before providing us with check-in details. After about 30 minutes they found our reservation but in their system it was for the 6th not 5th & they told me to contact Expedia, because it was an Expedia problem, not theirs. I contacted Expedia who confirmed we clearly had a reservation from the 5th-10th, but since it was Easter Sunday the hotel said the only way they can let us check in was if we paid for the night of the 5th & they'd sort it out the next day. So we paid & it turned out the hotel charged it to us as a cash advance instead of a credit card charge, the next day they cancelled the charge, but due to how they processed it we lost out on the exchange & were charged a cash advance fee, When I asked them to fix it they told me to take my issue up with Expedia & my bank. Unfortunately, it didn't get better, they treated us like 2nd class guests during our stay. Housekeeping decided to skip our room on day 1 even though we reminded them twice & we had to ask for towels daily. SO DISAPPOINTING

Family

10/10

Exceptional

16 Apr 2026

Anabel

The hotel was exceptionally clean, the staff are great.
It lacks entertainment for guest.

Partner

4/10

Poor

16 Apr 2026

Ambika

A quick review. We had a late check in. Our room had ants and realized this after dinner (around 11pm). We went down to the desk and was told someone would come right away - nobody came up. Next morning we were offered another room and it was fine. This hotel’s service is just very slow in responding and the buffet dinner while adequate was pretty much the same three nights in a row. Just not what we were expecting for a 5 star.

Family_with_children

10/10

Exceptional

15 Apr 2026

Justine

Beautiful room witha view of the beach and christ the redeemer

Friends

10/10

Exceptional

12 Apr 2026

Cecily

Good location Amazing beach front view.

Friends

4/10

Poor

11 Apr 2026

Wisline

It’s an average hotel. The staff was very helpful and accommodating. It has a beautiful rooftop. My bathroom was moldy and the door handle was missing from the shower.

Family

8/10

Excellent

10 Apr 2026

Alia

I had a beautiful ocean view suite. The hotel itself was beautiful. My only complaint was housekeeping. Our room wasn't cleaned for two days. We didn't have clean towels and I had to make several request to bring them. Also the hotel doesn't provide wash clothes so I recommend bringing a loofah.

10/10

Exceptional

08 Apr 2026

Happiness

Loved this hotel. It was amazing. The staff were welcoming and the hotel itself was a gem. The view, the food, the pool, and there is a beach across from the hotel. Definitely will use it again when I come back to Rio.

Family

10/10

Exceptional

07 Apr 2026

Chester

Excellent stay!! Great staff!!! Junior suite is beautiful!! This is a must-stay.

8/10

Excellent

07 Apr 2026

Alicia

Pool ok but I caught a bug.
Clean but water too hot. Needs more chlorine for the quantity of people.
Beach view and mountain extraordinary.
Food good but too salty
Beach needs improvement in stairs

Self

10/10

Exceptional

02 Apr 2026

Vincent

Clean Room. Great Beach Accesss

Partner

10/10

Exceptional

02 Apr 2026

Fernando

Amazing room and views. Everything clean and great

Partner

10/10

Exceptional

01 Apr 2026

Melissa

The staff were amazing and accommodating. The property was beautiful and the food was great. The location on the property is close to the beach and restaurants. We had an amazing experience.

Partner

10/10

Exceptional

30 Mar 2026

Shubhendu

Breakfast was great. They had plenty of sesting in the lobby area. Also, they offered me the 4 hours before the actual checkin time and i was allowed to stay 2 hours beyond the check out time.

Family_with_children

10/10

Exceptional

28 Mar 2026

Samson

Satisfactory

10/10

Exceptional

27 Mar 2026

Michael

We enjoyed our stay! The room and view are exactly what is seen.

Family

10/10

Exceptional

26 Mar 2026

Renata

We have a room with partial beach and ocean view

Partner

10/10

Exceptional

25 Mar 2026

Olasunkanmi

Very secure and safe, clean
Staffs are friendly
Both ocean and Mountain View are spectacular
Lots of space for content and pictures

Friends

10/10

Exceptional

24 Mar 2026

Bennika

Very nice property , cleans room and nice staff.

10/10

Exceptional

24 Mar 2026

Trevor

A great comprehensive stay! I’m going to always stay here when I visit Brazil!

Family

10/10

Exceptional

22 Mar 2026

Vinesh

Large room with amazing ocean view! Breakfast buffet is excellent and has an omelette bar. Prices are reasonable at pool and lobby bars.

Partner

10/10

Exceptional

21 Mar 2026

Dioselina

We had a wonderful experience celebrating my daughter’s birthday in Rio de Janeiro. She chose the Nacional Hotel for this special occasion, and it truly exceeded our expectations. We especially enjoyed the pool, and the staff were incredibly kind and attentive throughout our stay.
A special thank you to Diego, who provided exceptional service at all times and made us feel very welcome. My daughter was delighted to find a small birthday cake and a thoughtful greeting note waiting in our room such a lovely surprise that made the celebration even more memorable.
Thank you for making this trip so special for us!

10/10

Exceptional

18 Mar 2026

Tobias

Impressive hotel 100/10.

Self

10/10

Exceptional

18 Mar 2026

Naveen Reddy

The hotel was true to what was shown in the pictures. Very picturesque location with great view of the mountains and ocean from the rooms we had. The food at the hotel was great and the staff was incredible.

Family_with_children

10/10

Exceptional

16 Mar 2026

Shadae

The property is so beautiful. The rooms are clean and the views are amazing. The buffet breakfast is delicious. I loved the pool and the private beach even more. It isn’t that far from Copacabana and other spots. The train is also in walking distance

Friends

10/10

Exceptional

16 Mar 2026

sierra

I stayed in a double twin bed and I had a view of the ocean and the mountains. The staff were nice and even let us check out late due to a later flight time and that was greatly appreciated. The hotel is very clean, great breakfast options, and drinks are good from the downstairs bar. The hotel is within 20mins of two malls and the popular beaches. I will stay here again!!! Enjoyed my 6 night stay!!

Friends

10/10

Exceptional

10 Mar 2026

Daniellia

Very beautiful and clean hotel. Loved my stay here

8/10

Excellent

10 Mar 2026

James D

The room was clean but there was no coffee machine in the room. English is not widely spoken which makes communication difficult. The pool area is great, however, the system for getting drinks at the pool is not efficient. You tap your wrist band to get a drink and then have to sign a chit later. I waited one and a half hours to sign the chit that was never presented to me at the pool. The hotel was accommodating in arranging a late check out due to a change in my travel plans.

10/10

Exceptional

06 Mar 2026

Mamadou

Nice

10/10

Exceptional

04 Mar 2026

Justin

Really beautiful hotel. Really safe and calm outside. I would stay here again

Friends

10/10

Exceptional

26 Feb 2026

Randal

Great hotel and great breakfast. Room was clean and comfortable. Beach right across the street. A little bit out of town which makes it slower and quite but main attractions are about a $8-10 uber ride...get uber which is cheaper than taxis. Overall, highly recommend but if you're looking for night life, stay in town at the main beach area.

10/10

Exceptional

22 Feb 2026

Jynna

It was nice

8/10

Excellent

21 Feb 2026

Rehema

Staff was very accommodating and welcoming. Was also able to exchange my US dollars in the hotel with no problems. Only con was breakfast felt repetitive

Friends

10/10

Exceptional

20 Feb 2026

Paul

Great service. A very nice place to stay. Wonderful food and lovely people Staff very helpful

10/10

Exceptional

19 Feb 2026

Connor

I loved my stay at Hotel Nacional, especially the value for money.

Features:
- Expansive Rooms (30 floors)
- Marble Bathroom
- Room Service (5am-11pm)
- Excellent Spa (ocean & lush forest views)
- Rooftop Fine Dining (at Masi Restaurant)
- Large Breakfast Buffet (until 10:30am)
- Blackout Curtains

Only Complaints:
- Soaps not premium
- Air Conditioning sometimes limited midday
- Wi-Fi sometimes spotty
- Service felt personalized, but not effortless

In the end, I didn’t want to leave the hotel! I would definitely stay again.

Self

10/10

Exceptional

17 Feb 2026

Manuel

Yes

8/10

Excellent

17 Feb 2026

Josh

Staff was very helpful. The rooms were also clean and had amazing views

10/10

Exceptional

16 Feb 2026

Naresh

Excellent 👌 service

6/10

Pleasant

15 Feb 2026

Chahinez

The room was nice, staff as well but breakfast was not good there

Leisure Friends

10/10

Exceptional

10 Feb 2026

Famata

Yes

10/10

Exceptional

06 Feb 2026

Kate

staff was fantastic and we loved our soaking tub/partial water view room!

Partner

10/10

Exceptional

02 Feb 2026

Darwin R

Beautiful clean hotel great facilities

Leisure Partner

2/10

Poor

01 Feb 2026

Daneshia Latoya

The room was terrible. The sheets were not clean, and we were expected to pay for ice. Complimentary water was not provided. The breakfast was horrible and not worth offering. The staff did not attempt to speak our language, which made communication very difficult. The room itself was not clean, and to make matters worse, the cleaning staff entered the room without asking or receiving permission. Overall, it was a very uncomfortable and unpleasant experience.

10/10

Exceptional

30 Jan 2026

Micheal

Nice hotel, Great location

10/10

Exceptional

30 Jan 2026

Elizabeth

Clean room, friendly staff. Excellent buffet breakfast. Amazing massages in the spa. Would stay here again!

Leisure Friends

10/10

Exceptional

26 Jan 2026

Stephanie

La estadía fue muy buena, el hotel es enorme tiene muchas habitaciones, el desayuno está correcto, lo mejor es la ubicación cerca de todo ( no caminable ) pero si a pocos minutos de Uber. Pocas sillas y sombrillas en la playa pero si vas temprano te aseguras, sino podes alquilar al lado. La vista desde la habitación es un sueño, súper amplia. Muchas actividades para chicos y una piscina animada con música y barra.

8/10

Excellent

23 Jan 2026

Satish

Okay

Leisure Partner

4/10

Poor

22 Jan 2026

Igor

Room cleaning will not attend unless you txt/call and ask them to clean .AC was warm, had to ask to change the room . New room AC will not operate in auto mode ( manual off and on ) Pool turn into a Barbecue party , smoke covered all pool area . I have been more than 4 times in this hotel . Unfortunately this was my last . Hotel downgraded . I wouldn’t give 3 stars to this place . Masi top roof restaurant still nice 😊

Leisure Self

10/10

Exceptional

12 Jan 2026

Edna

Breakfast was very nice. The room was clean and good view of the ocean. I guess you get what you have paid for.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Felipe Cortes

Everything was great and very clean. All the workers are very attentive and want the best for your stay, especially David by the pool! We highly recommend this hotel.

Leisure Partner

10/10

Exceptional

08 Jan 2026

rhea

Loved it all!

Leisure Friends

8/10

Excellent

05 Jan 2026

Maralee

people were nice it was along way from city

Leisure Self

10/10

Exceptional

05 Jan 2026

Rosana

Fantastic staff and service, friendly and attentive most of the time. During busy times, such as the New Year, it can be a bit slow, but this is to be expected due to high demand and the hotel being 100% occupied. The bathrooms need attention. Otherwise, excellent.

Leisure

4/10

Poor

04 Jan 2026

Julio

Bad cleaning in the room. Overcrowded breakfast, poor service from staff. Not a 5 star but rather a 2 star in a Nice building.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Michael

Excellent experience from beginning to end. Great customer service and friendly staff! Helpful with a full concierge package for everything you'll need. Will recommend to anyone. I'd stay here again.

Leisure Friends

10/10

Exceptional

03 Jan 2026

Aaron

Rooms were cleaned and well stocked daily. People were very courteous and friendly. Anything you need to be accommodating is here. Definitely a top choice for me!!!

Leisure Friends

6/10

Pleasant

02 Jan 2026

J'nai

We arrived to a room that was spacious and mostly acceptable — but also extremely hot. We assumed it was because the room hadn’t been occupied, we turned on the AC, and headed out for dinner at MASI.

When we returned later that evening, the room was still uncomfortably hot. We reported it, and maintenance changed the filter and told us to request a room change if it didn’t cool within a few hours. By the next morning — and again when we returned around 6 p.m. — the room was still hot.

When we went back to the front desk to request a different room, we were told the hotel was overbooked and there were no alternatives. We were repeatedly encouraged to have maintenance return instead, even after explaining they had already been there. Only after about 45 minutes of insisting did a manager finally agree to move us — despite there supposedly being “no rooms available.”

The new room (same category) was noticeably better: cooler, cleaner, and equipped with additional amenities like robes, shower dispensers, bath bubbles, and glass doors. This made it very clear the first room should not have been assigned to guests at all.

Overall, the service response was disappointing, and the situation could have been handled much more proactively. The property has potential — but guests deserve rooms that meet the listed standard and issues addressed without resistance.The issue wasn’t just the heat — it was the unwillingness to address a legitimate problem. We should not need to argue.

Leisure Partner

6/10

Pleasant

27 Dec 2025

Charise

The pool area was quite small for such a grand hotel. There were too many kids in the pools, splashing and thrashing around with the pool floats (noodles). If you do not get there in time, you will not find a beach chair to sit. They provide only one towel per key card. On the beach, you have to pay for chairs and umbrellas (the hotel does not provided that). The room was clean but minimal towels (you had to ask for extra). Our iron was burnt so they brought a new one with no issues. My birthday night (12/22) was a disaster. The hotel had let an entire outside group of about 100+ people rent out the lobby for a private party which prevented the hotel guest from enjoying any of the services offered (lounge bar, beach access, etc) and all they did was say I'm sorry. Also, they do not allow you to eat any outside food in the lobby. They instructed us to go to our room (which we could not because we had already checked out) or go outside (like pets). I did not appreciate that at all. We literally got told by multiple staff that we were not allowed to eat our food inside even though we had explained to them that we were waiting for our taxi to the airport which was coming in like 20 min. After spending a significant amount of money on this trip, I was extremely disappointed in my stay here and I would never stay here again. I would not recommend.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Richard Wallace

Everything from cleanliness to pool access and beach was great. The staff is always kind and considerate. We loved our stay here.

Partner

10/10

Exceptional

20 Dec 2025

Eric Si An

Clean and good staff, but a little far from the main beaches. Sao Conrado is not as nice as the other beaches.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Lishan

Amazing!!!

10/10

Exceptional

19 Dec 2025

Gaston

Room was spotless. View from the room was incredible. Staff was extremely friendly and hospitable. Server Gabriel was an incredible person and really made my girlfriend’s birthday extra special. The guest services staff was able to arrange the room for my girlfriend’s birthday with balloons and decorations to give her an incredible surprise. I 100% recommend this property for any occasion and will 100% be coming back!

Leisure Partner

4/10

Poor

18 Dec 2025

mayra

Terrible Terrible!!!! I will never go there again!!!! Very racist people!!! Did not clean our rooms unless we complained! Waiters at the pool did not attend to us unless we go to the bar to request a drink!!! There are no room service past 10pm!!! False advertising saying 24 hours!!! They are rude and ignorant!!!

10/10

Exceptional

15 Dec 2025

Ruth Frantzie Curie

Very clean, staff were very courteous and attentive. The hotel smells amazing. Breakfast was delicious. Reception staff spoke English and were always very friendly. The staff that did not speak English were very patient with me using google translate. Also love the 24/7 security.

Leisure

10/10

Exceptional

13 Dec 2025

JENNELL

The room was very spacious and I had an amazing view. Despite choosing the Mountain View option, I had a partial sea view and it was breathtakingly beautiful.
The staff are nice and a lot of them were special needs which to me is great!

Leisure Family

10/10

Exceptional

11 Dec 2025

Cesar

5 out 5 stars excellent service .

Business_and_leisure Family

10/10

Exceptional

09 Dec 2025

Tian

Clean room, beach view, good breakfast