Sunny Beach Hotel & Apartment

10/10

Exceptional

23 Jun 2025

Matthew

Great stay for the money

Family

6/10

Pleasant

11 Sep 2022

Lyubomira

Water in the pool was very cold. Wifi not reliable.All Barcelo hotels should offer the same quality of service but this was not the case in sunny beach hotel

Leisure Family

8/10

Excellent

23 Aug 2022

Rebecca

The hotel is really good and I would of rated it excellent if it wasn’t for the dirty pool area.
The pool itself is great but lots of litter being left from the day before.
Not enough bins around the pool area.

Friends_and_family Friends

4/10

Poor

18 Aug 2021

Verified traveler

The pool area is nice and the room is large, but the furniture in the room does not belong in a five-star hotel. Very outdated, very ugly. I also had to wait one hour past my check in time for my room to be ready and got no apology or anything from the front desk. They did not show any concern. Food in the buffet was ok.

Leisure Self

6/10

Pleasant

18 Aug 2021

Graham

DISAPPOINTED CUSTOMER 😞

I was initially quite excited for our stay (I travelled with my mum and my brother), however it turned out that it was not that great after all.

Let me start with the good points - the food was amazing! Great diversity and suler tasty and fresh, also the staff in the restaurant were veru polite, with exeption of one extremely miserable woman who told my mum off for taking a couple of fruits on the terrace on the lobby and 5 minites later ingnored ankther tourit who had a whole plate of food at the pool.
The room was dirty(video peoof available with dry yellow liquid on the toilet seat, thick dust on the furniture, broken glass on the balcony and actual mould in the shower cubicle...
Most of the staff there look as if they do not like their job and the way the speak to you is unacceptable! Manners people, manners will take you a long way!!
The pool was lacking beds and umbrellas die to covid they said which was understandable.
Location is good but prepare to pay for your parking. In my opinion this hotel should be awarded no more than 3 stars!

Friends_and_family Family

10/10

Exceptional

22 Sep 2019

Verified traveler

Relaxing and very enjoyable Convenient location and good food.

Business

8/10

Excellent

13 Sep 2019

Verified traveler

I was appalled at the room we were given. I had booked a studio suite with a king size bed. This turned out to be in a semi deserted block at the end of the shopping mall attached to the hotel. It was scary going there in the dark each night, taking the lift to the 3rd floor, which was also deserted and dimly lit. As for the king sized bed, it turned out to be two old wooden single beds pushed together. Not attractive and certainly not comfortable. The reception staff and manager listened but refused to change us and as we were two females (my daughter and I), we felt let down and vulnerable being in a different building to the main hotel.

Leisure Family

8/10

Excellent

13 Sep 2019

Inbal

good hotel. The reception hardly answerd the phone. One of them was rude and yelled at me not to call there and hunged up on me. So i went all the way to reception to get soap because the house keeping did not leave us few days!

Leisure Family

6/10

Pleasant

03 Sep 2019

Verified traveler

Bad sleep!

When I make the reservation I have the option for my bed, I choose king size bed but i get 2 separate beds and very low quality, my back painful very morning

Partner

6/10

Pleasant

30 Aug 2019

Galit

I’m never going back again

The weather was normal ,the service rooms nit good at understedmind not answering any questions or the phone the not gives keys for the room if you forgot your key in the room
no towels afternoon the food not testing not clean but the local and the view from our room was excellent

Family

2/10

Poor

28 Aug 2019

Jatin

Don't ruin your holiday, stay away!!!

I spend on average about 70 -100 nights a year in hotels for work & holidays for 20 years now.
I'd like to think I know what should be expected of 4/5 star hotels from a guest perspective. This is the first time I'm leaving a review because the experience my family I and had was so awful, it literally ruined our holiday.
Firstly, the transfer we arranged with the hotel was 1 hour late to greet us at the airport on arrival, this is fine and I understand traffic delays had led to this, but when I rang the hotel to find out what had happened I spoke to the rudest reception staff I've ever, literally telling me I'd made a mistake and there is no way I could have made travel arrangements with the hotel, then proceeding to hang up on me...4 times! Finally we were about to get into a taxi when the driver arrived and explained the traffic issue.
Other key issues experienced at the hotel. Cleanliness throughout the room, dirty and stained curtains, nets curtains, bed sheets and sofa furniture. Basin leaking and not repaired 4 days, which meant having water spraying on our legs each time the taps were turned on, room not being cleaned on 3 occasions, towels not being replaced repeated even when room is cleaned and old towels are collected, we literally had to ask for toilet roll everyday because they wouldn't replace them, each time we speak to house keeping or reception they make us walk to them to collect basic amenities. We begged the manager for a new room, no help at all!!!

Family

8/10

Excellent

26 Aug 2019

Verified traveler

Good place

Very good location and service

Family

10/10

Exceptional

12 Aug 2019

Sabina

Amazing one night stay

Outstanding service and another amazing stay in Barceló Royal Beach. Would definitely come back:-)

Partner

8/10

Excellent

05 Aug 2019

Verified traveler

Location was great, very clean , could do with some entertainment

Leisure Family

8/10

Excellent

18 Jul 2019

Verified traveler

Really nice hotel and friendly staff. Food 7 becsuse some of the items were overcooked, great variety.

Staff friendly despite of cultural differences and helpful.

Missing a bit more of entertainment and night show.

Indoor swimming pool not heated , really cold to enjoy.

Leisure Self

6/10

Pleasant

14 Jul 2019

IRIS

המיקום של המלון ממש 10 המלון נראה 10 ממש !!! האוכל לא רע בכלל!! רק הצוות לא ממש אדיב וסבלני והיה לי מקרה לא נעים עם המארחת בחדר האוכל רצינו לעבור לחדר האוכל ממול אמרה לנו להחליף נעליים סגורות אכן החלפנו ושנכנסנו לחדר האוכל כולם היו בקפקפקים מאוד נעלבנו!!!!!!!!!!!! לא נחזור למלון כזה!! למרות שהשהות בו היתה כייפית ביותר !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Family

6/10

Pleasant

03 Jul 2019

Brendan

hotel good , staff useless

the hotel itself is very nice and clean and rooms are cleaned daily. the staff, on the other hand, are stone useless. when we checked in we were asked for our passports which were not a problem and we were told we could collect the next day. when we went to collect the passports they told us they could not find our passports and they did not know where there were. we then realized that they mixed up our passports with our friends' passports. the next day we were then asked for proof of payment even though we had paid at check-in, they wanted proof as it was not updated on the system. why was this not updated straight away? the second day came and we wanted to have a shower and we then realized that the shower was blocked. we rang reception and they said they would send someone but did not know how long it would be. 2 hours passed and I went down to reception and asked again and still the same answer, we don't know how long. I asked again the 3rd time and no one ever came to fix our shower. we had to time the showers that we had to shower so quick that the shower didn't overflow. so overall the hotel, in general, is nice but the staff are 100% useless

Friends

2/10

Poor

01 Jul 2019

Verified traveler

only the facility is beatifull , but the hotel smell sewer y very old furnature , the front desk never know how to deal with the guest horrible costumer service

Friends_and_family Family_with_children

2/10

Poor

30 Jun 2019

Verified traveler

This ain’t a 5 star hotel as Expedia day it is. It’s a 2 star hotel. Very disappointed! Don’t waste your money! I would recommend you look at other hotels. Sunny beach area is fun and lovely and I will go back but not this hotel. The only good thing about this hotel is location but that is it. Rude hotel staff, damp smell in the room, a stinking smell in the hallway to your room! We arrived and the room look that they gave us look like the cleaners had no interest when preparing the room for our arrival! Old bed linen, no toilet paper and dirty cups. Eating in the restaurant is like eating out in Camden! It’s crazy. Filthy tables! You have to clear your own table and if you ask the people working there they will scream at rudely. Cold food. Pizza, chips, spaghetti, the usual stuff you will find in a 2 star budget hotel in Blackpool. The coffee machine was so dirty. You will be shock to experience this ain’t a 5 star resort! I accidentally visit the spa, which is a building site. They was stil operating! They should have closed the spa! It was not safe and dust and cement everywhere. Not even a locker to put your stuff in! They just placed it in a old dirty cupboard. My massage was so badly done, I would have received a better massage in SoHo. The pool areas, was okay but don’t live up to the 5 star standard. You will swim with plastics lying around. Plastic cups left all over the pool area. And if the life guard don’t come and push you off the sun lounger at 6

Business Friends

6/10

Pleasant

02 Jun 2019

Verified traveler

Breakfast sometimes a bit disorganised. Food, delph and cutlery not always restocked when they ran out and on quite a number of occasions had to ask staff for cups, spoons, english tea bags and bread for toasting. Hot food was just ok and the availibility of different fruits and jams varied each day.

Leisure Partner

10/10

Exceptional

01 Jun 2019

Verified traveler

Great customer service, Mila answered all my questions.

Leisure Self

8/10

Excellent

01 Oct 2018

Jonathan

Great hotel

The staff were incredible. They were friendly and helpful whilst working 16hr days and dealing with customers showing no respect. I didn't particularly like the other guests. Loud, large, rude and wasting so much food at the buffet. There should be some sort of measure in place as the amount of uneaten food left of the plates for the staff to clean up was shocking.

Location is good, next to the beach with plenty of shops around. Not much for sightseeing though.

Partner

8/10

Excellent

27 Sep 2018

Sigalit

I will come again next year
Was wonderful service at resepshens area

Family

2/10

Poor

12 Sep 2018

Sivan

The reception stsff are not nice
There are areas where the rooms far rrom the lobby
The staff is impatient

Friends

8/10

Excellent

08 Sep 2018

Verified traveler

nice place!

nice hotel, good location, had a great time!

Partner

8/10

Excellent

31 Aug 2018

Verified traveler

Nice hotel

Very nice hotel. There is no much to do for small kids.

Family

10/10

Exceptional

07 Aug 2018

Verified traveler

We had a fabulous one night all inclusive stay in this hotel. The apartment was very specious and clean. Pool view from 4th floor was amazing. Would highly recommend Barcelo.

Partner

10/10

Exceptional

07 Aug 2018

Sabina

Fantastic stay! All inclusive package best we every experienced:-) Food and drinks are delicious. Will definitely stay here again!

Partner

10/10

Exceptional

19 Jun 2018

Yaniv

Great hotel

Great location, great facilities, central location.

Friends

6/10

Pleasant

07 Jun 2018

Tracey

Drink dispensers had lots of mould and only half cleaned when they were advised, in fact they just shrugged when they were told about them. Bar staff acted like you were invisible as didn't serve you for ages despite no other customers. Room not cleaned and housekeeping just pulling the duvet over, not even sorting sheets. Food plain, nothing really exciting and only luke warm, not kept hot. Dining staff rude and often ignored you if asking for help. Plates and cups need to be inspected as many were dirty still. Meant to be entertainment but no one appeared of a night time! Pool cold and so was the 'heated indoor pool' would not ever return to this hotel.

6/10

Pleasant

02 Oct 2017

Rosie

Large rooms, great pools.

Appreciate we stayed towards the end of the season, but the management of the rooms was not up to standard, dust everywhere, sheets were not changed in the 9 days we were there. Had to grab the chambermaid when we eventually saw her to change the towels. No replenishment of bathroom shower/shampoo. Breakfast was lovely and had a great variety to choose from. Sunbed mattresses were soiled and dirty, pool outside was freezing cold even on a hot day.

6/10

Pleasant

21 Sep 2017

Marcia

Good location, but hotel ok

The hotel is huge and I think they've lost control of the maintenance of the hotel. The rooms are nice, however:
- the beds are insanely hard and hurt my back
- the pillows are just bags filled with bits of sponge
- the sheets don't fit the bed and my partner ended up waking up most mornings sleeping directly on the mattress (there are no mattress covers)
- the shower did not drain
- the shower hose burst
- the toilet lid and seat was broken
- the curtain was falling down
- the security pass was smashed in and the surround on the floor
- house keeping did not attend to our room on one occassion
- the floor was covered in sand and it was never cleaned properly

We went down to the reception to complain, they couldn't move us to another room, but were very quick at getting all of these items fixed. However, it should never have been given to us in this state.

We didn't like how our block was detached from the hotel as it felt like we weren't staying at the hotel, but rather an apartment. We were supposed to be shown to our room with a bell boy service, but for whatever reason we were never given this. Just given round about directions.

The staff aren't overly friendly nor helpful, for example the bar staff ignore you or don't bother telling you what is happening with your order and just leave you standing there. My partner was furious!!!

8/10

Excellent

17 Sep 2017

David

Great location-5 minutes from the beach

Good hotel and staff were helpful.
Great pool area
Entertainment was good fun

6/10

Pleasant

04 Sep 2017

Verified traveler

Large hotel with everything in place to make it 5*

Bad experience at this hotel, wrong room, bad service, room
And sheets did not get changed in 1 week, ran out of beach towels, not all inclusive as you had to pay for juice and some drinks, had to pay for table tennis. No entertainment in the day apart from staff dance three times a day at the pool.
Very false advertising from Expedia.

2/10

Poor

21 Sep 2016

Dhari

Not good

Family

8/10

Excellent

15 Sep 2016

Francesca

Great Hotel

Hotel staff were brilliant! Always willing to help and would happily stay again.

Family

2/10

Poor

01 Sep 2016

nitzan

disgusting hotel!!!

dont came near this hotel! terbel staf, they not answer the phone ever, cold pool, the room is not like they show in the pictue at all!! we order for a suite, and we came to a room that smell very bad, not clean, and very old. They poot us in a area out side off the lobby and far away from everything, and when we came and ask for the meneger, the treatment was terrbel!! he shout at as and say that this is what we order and there is nothing to do with that.

6/10

Pleasant

31 Jul 2016

Noel

Almost great.

Food good. Room great. Pool cold. Loungers hard. Service a bit rude over all and at pool bar.
Location great.
Wifi only connects in reception.

Partner

10/10

Exceptional

07 Jul 2016

ilan

best hotel

good hotel

10/10

Exceptional

28 Jun 2016

Shiraz

Amazing!!!!!

Partner

4/10

Poor

15 Jun 2016

Thomas

Nice Hotel BUT Not for The Disabled

After checking the internet AND Barcelo direct for advise on choosing a disabled room for my wife. We were given a room at the top of a block furthermost away from the main hotel facilities. The shower was not roll-in as advised and in fact had a step that my wife found difficult to attempt without assistance.

Family

10/10

Exceptional

04 Sep 2015

allison

This hotel gets better and better

Stayed here twice and will definitely be returning next year . Staff make your stay very comfortable and I would highly recommend the spa and all the staff

10/10

Exceptional

18 Aug 2015

bashawri

Luxury hotel

Luxurious hotel with great location and nice helpful staff .
Needs to change the time of the dinner
until 10:00 pm not 9:30 pm .
The business office doesn't have printer you need improvement.
Thanx

6/10

Pleasant

06 Aug 2015

alice.

Not 5 star

Not a 5 star hotel. Would give it 3 star. Room ok, but lacked any welcome from hotel staff. In a separate anex where the corridor smelt badly of waste water. The place was really scruffy. outside door failed to work on the majority of occasions for lots of guests who kept getting stuck outside. Disappointed.

8/10

Excellent

08 Jun 2015

Jackie

Food and facilities amazing.

Some staff lack experience, room cleanliness and housekeeping was grubby and lazy compared to 5 star resorts in UK/USA.
Food was amazing for all inclusive, a la carte restaurant and house wine outstanding. Facilities and location fantastic. Mkst staff very friendly. Bulgaria very cheap for food and activities.

Partner

8/10

Excellent

08 Jun 2015

geordie

great location

we both loved the location at sunny beach. the hotel has lovely reception area and helpful staff. the room we stayed was a suite and although slightly dated décor, it was comfortable, clean and we had kitchen facility which was great for making cups of tea!
We enjoyed having the spa facility at the hotel but did not like the 'hard sell' approach. we felt there was too much pressure to buy products during actual treatments and this spoiled our spa experience, which is supposed to be relaxing!
Despite this ,the hotel a great place to stay.

8/10

Excellent

24 Sep 2014

bru

good but maintenance issues

Overall a good hotel

Positives are the location, good sized rooms and clean.

Negatives didn't get 5 star treatment and standards - maintenance issues as furniture little bit in need of tlc

But comfortable and enjoyable

Family

6/10

Pleasant

21 Sep 2014

Verified traveler

Far from a 5 star hotel

Definitely not a 5 star hotel. I'd say its more like a 3 star. The rooms are extremely old and tired. The hotel is in a desperate need of a refurbishment. They say they have wifi however its probably as fast as dial up. A singlet webpage takes a long time to load. The buffet was pretty average, don't expect an expresso or any real coffee here. Pretty disappointing.

Family

10/10

Exceptional

26 Jun 2014

Trev

Excellent hotel, but do not rely on the wifi

The hotel is brilliant. Such a great location in sunny beach. Close enough to the main strip of bars and clubs to walk safely, however far enough way so that you are not bothered by any noise or drunken idiots. The hotel staff are so friendly and helpful and the cleaners are polite and consistent. The only negative comment i can leave about the hotel is the quality of the Wifi. Unfortunately i was relying on the wifi and it made contacting home somewhat difficult. This being said, the lobby area had good wifi, and i would not let this deter me from staying in this hotel again.

Family

8/10

Excellent

02 Jun 2013

Mike

As good as I saw in Sunny Beach

Good Location and lovely pool area.