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Bn Hotel Thermal Wellness

Mersin · Turkey

Igdir Mahallesi Igdir Sokak No 585aView location

8.8/10Excellent145 Reviews
Cleanliness9.2/109.2
Service8.8/108.8
Comfort9.2/109.2
Condition9.2/109.2
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Bn Hotel Thermal Wellness

With a stay at BN Hotel Thermal & Wellness in Mersin (Toroslar), you'll be 10.8 mi (17.4 km) from Castle of Gozne and 11.8 mi (19 km) from Cleopatra's Gate.

This family-friendly hotel is 12 mi (19.4 km) from Mersin Grand Mosque and 12.3 mi (19.8 km) from Ataturk House Museum. Make yourself at home in one of the 246 air-conditioned rooms featuring minibars and Smart televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

Event facilities at this hotel consist of a conference center and 3 meeting rooms. Free valet parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM

Hotel policies

Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The seasonal pool will be open from May to November.
    • Pool access available from 8:00 AM to 10:00 PM.
    • Hot springs access available from 7:00 AM to 10:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • Guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 16863
  • Optional fees
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: TRY 460.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Arabic

    English

    Turkish

Nearby attractions

Castle of Gozne 17.4 km / 10.8 mi
Cleopatra's Gate 19 km / 11.8 mi
Mersin Grand Mosque 19.4 km / 12 mi
Ataturk House Museum 19.8 km / 12.3 mi
Greek Orthodox Church 20.1 km / 12.5 mi
Ataturk Park 20.2 km / 12.6 mi
Mersin Museum 20.2 km / 12.6 mi
Mersin Harbour 20.4 km / 12.6 mi
Mersin Convention Center 20.7 km / 12.9 mi
Mersin Denizpark 21 km / 13 mi
Mersin Arena 22.1 km / 13.7 mi
Maiden's castle 22.2 km / 13.8 mi
Archaeology & Ethnography Museum 22.5 km / 14 mi
Forum Mersin Shopping Mall 23.1 km / 14.3 mi
Hazreti Mikdat Mosque 23.8 km / 14.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 246
  • hotel
  • Wheelchair-accessible
  • Wi-fi
  • Secure parking
  • Laundry service
  • Babysitting service
  • Multilingual staff
  • Bellboy service
  • Lift access
  • Newspaper stand
  • Newspapers
Show 13 more facilities & services
  • Banquet hall
  • Children’s swimming area
  • Children playground
  • Game room
  • Outdoor Rooftop Swimming Pool
  • Sauna
  • Steam bath
  • Turkish bath (hamam)
  • Spa treatments
  • Hairdressing salon
  • Breakfast
  • Breakfast buffet
  • Snacks
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM MOUNTAIN VIEWFAMILY ROOM • MOUNTAIN VIEWFAM.VN

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    FAMILY ROOM MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM POOL VIEWFAMILY ROOM • POOL VIEWFAM.VP

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    FAMILY ROOM POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE POOL VIEWDOUBLE • DELUXE POOL VIEWDBL.DX-VP

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    DOUBLE DELUXE POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR MOUNTAIN VIEWDOUBLE • SUPERIOR MOUNTAIN VIEWDBL.SU-VN

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    DOUBLE SUPERIOR MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR POOL VIEWDOUBLE • SUPERIOR POOL VIEWDBL.SU-VP

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    DOUBLE SUPERIOR POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE GARDEN VIEWTWIN • DELUXE GARDEN VIEWTWN.DX-GV

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    TWIN DELUXE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA STANDARDVILLA • STANDARDVIL.ST

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    VILLA STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DUPLEX WITH VIEWSRoom • DUPLEX WITH VIEWSROO.DP-WV

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    Room DUPLEX WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DUPLEX WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DP-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DUPLEX WITH VIEWSDOUBLE • DUPLEX WITH VIEWSDBL.DP-WV

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    DOUBLE DUPLEX WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DUPLEX WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DP-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • PresidentialSUI.6S

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    SUITE Presidential

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA KING SIZE BEDVILLA • KING SIZE BEDVIL.KG

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    VILLA KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DUPLEX WITH VIEWSFAMILY ROOM • DUPLEX WITH VIEWSFAM.DP-WV

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    FAMILY ROOM DUPLEX WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DUPLEX WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DP-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA WITH DOUBLE BEDVILLA • WITH DOUBLE BEDVIL.DB

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    VILLA WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE GARDEN VIEWDOUBLE • DELUXE GARDEN VIEWDBL.DX-GV

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    DOUBLE DELUXE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE MOUNTAIN VIEWDOUBLE • DELUXE MOUNTAIN VIEWDBL.DX-VN

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    DOUBLE DELUXE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE GARDEN VIEWDouble or Twin • DELUXE GARDEN VIEWDBT.DX-GV

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    Double or Twin DELUXE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DUPLEX WITH VIEWSDouble or Twin • DUPLEX WITH VIEWSDBT.DP-WV

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    Double or Twin DUPLEX WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DUPLEX WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DP-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DUPLEXRoom • DUPLEXROO.DP

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    Room DUPLEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE POOL VIEWDouble or Twin • DELUXE POOL VIEWDBT.DX-VP

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    Double or Twin DELUXE POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM POOL VIEW KING BEDFAMILY ROOM • POOL VIEW KING BEDFAM.KG-VP

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    FAMILY ROOM POOL VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    POOL VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.KG-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE MOUNTAIN VIEWDouble or Twin • DELUXE MOUNTAIN VIEWDBT.DX-VN

    Photos are not available for this room type.

    Bn Hotel Thermal Wellness

    Double or Twin DELUXE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Bn Hotel Thermal Wellness

8.8
Excellent
145 Reviews
Cleanliness
9.2 /10
Service
8.8 /10
Comfort
9.2 /10
Condition
9.2 /10
Amenities
9.0 /10
50 reviews shown
8/10
Excellent
31 Mar 2026
Dr. Mounika
The property doesn’t communicate with the SPA staff. It would be nice if the front desk is aware of the SPA rules to inform the guests when they check in instead of one gets surprised by rules which require additional purchase. In addition, to the SPA staff are selective to who they want to enforce the rules to & who to ignore.
Friends_and_family Family
10/10
Exceptional
26 Jun 2024
ABDELHASIB
We had an issue at check in that we were hoping to get resolved. The General manager Suat, personally handled the situation. He was polite and very courteous as was all of the staff. The staff was always engaging and hospitable. The grounds and walking paths are impeccable. This is definitely a family resort, so if that’s what you are looking for, it’s perfect.
Leisure Partner
2/10
Poor
22 Nov 2023
Nidal

Hell is better

The hotel has let me wait till 3:30 pm and didnt afford me a room.
So many managers but none is effective.
They cant run a front desk properly.
Friends_and_family Family
10/10
Exceptional
01 Sep 2022
Safvat

Clean, Various activities

It was very good hotel, new, clean, lot of activities, the stuff is very nice, good food
Friends_and_family Family
6/10
Pleasant
31 Jul 2022
Piotr
Located away from anything of interest. Calling it a spa hotel is a bit of a stretch, given it is full of noisy kids, screaming their lungs off till late at night and the bar-in-the-name-only does not even sell wine or beer, not to mention a ton of annoying regulations at the spa itself (pointless swimming caps, limited facilities in the 'family' area of the spa - or what in a normal spa would be, well, the normal area where you can enjoy yourself with your partner). The only redeeming feature really was the food, which was hugely varied and truly delicious.
Leisure Partner
10/10
Exceptional
13 May 2022
Verified traveler
It was amazing experience, my wife and me we enjoyed it .
Thanks for guest relation, and all Hotel and Spa staff.
Tugce & Hassan
Friends_and_family Family
8/10
Excellent
16 Jan 2022
Ahmet
It’s a unique location, facilities really satisfactory, food is generally good, good ingredients, salad presentations were poor, health hotel one expects clear vegan, vegetarian options marked, different clearly marked buffet would be useful. Overall is really good place, hope it will be kept in this way.
Leisure Family_with_children
10/10
Exceptional
07 Jan 2022
Sergii

Almost perfect 👍 but still…

My family and I had a great three nights at the resort. We liked everything except few things:the pillows - they were too hard and too big and the hair cut my wife had upset her very much. Another disappointment was to see how much food were wasted every day. People take way more then they can eat. It’s not the administration fault of course but should be addressed somehow.
Friends_and_family Family
10/10
Exceptional
07 Aug 2021
Verified traveler
A truley 5 star resort and excellent staff. We cant wait to come back soon.
Leisure Family
2/10
Poor
30 Jul 2026
Ferat
Ben açıkçası büyük hayal kırıklığı yaşadım çok büyük para ödedim ailemin ve çocuklarımın konaklaması için portakal suyundan ya da Türk kahvesiden bir ekstra para almak nedir ya şakamısınız???? Berbat bir otel hiç memnun kalmadık bir daha asla tercih etmeyeceğiz
8/10
Excellent
19 Apr 2026
Duygu
Temiz oda
Partner
8/10
Excellent
15 Apr 2026
Cengiz
Spa güzel
Friends_and_family Family
4/10
Poor
14 Apr 2026
Hilal
Açık büfede herşey bayattı otel misafir sayısı az olmasına rağmen odada temizlik kötüydü
Friends_and_family Family
6/10
Pleasant
07 Apr 2026
HUSEYIN
Havuz çeşitliliği fazlaydı fakat hizmet ve kalite olarak vasat bir oteldi
Friends_and_family Family
8/10
Excellent
05 Apr 2026
AHMET
İyi bir otel tavsiye ederim
Friends_and_family Family
10/10
Exceptional
27 Jan 2026
TAYFUR
Evet
Friends_and_family Family
10/10
Exceptional
26 Jan 2026
sua naz
Personel nazikti biz memnun kaldık yemekler de güzeldi havuz kısmı da temiz ve düzenliydi memnun kaldık bir daha geliriz
2/10
Poor
31 Dec 2025
Can
Ne kahvaltıda ne diğer alanlarda iyi bir kahve bulmak zor kahvenin ücretli olmasını geçtim musluk suyuyla veya kötü ürün kullanımı nedeniyle içelecek seviyede değil oteli kullanan ve daha eski gelen konuklar geçen sene yemeklerin ve kahvaltının daha iyi durumda olduğunu söylüyor çalışanlar güler yüzlü değil
10/10
Exceptional
16 Nov 2025
Volkan
Odalar temiz. Çalışanlar güleryüzlü ve profesyonel. Havuzlar tertemiz ve bakımlı. Her birimin ekibi var ve çalışanların çoğu güleryüzlü ve işini severek yapıyor. Restorantta sabah kahvaltısı ve akşam yemeğinde aradığınız her şeyi bulabileceğiniz bir çeşitlilik ve lezzet var.
Friends_and_family Family
10/10
Exceptional
12 Oct 2025
Medine
Her şey mükemmeldi, yemekler harikaydı
Friends_and_family Family
8/10
Excellent
23 Jul 2025
Demir
War eigentlich ganz gut nur das der Pool statt bis 22 Uhr nur bis 19 Uhr geöffnet ist und das die Rutschen schon um 13 Uhr geschlossen waren.
Leisure Family_with_children
6/10
Pleasant
25 Jan 2025
Verified traveler
Çaydan bile dünyanın parasını alan bir işletme.
Rezervasyona dünyanın parasını öde sonra lobide SODA suya bile kazıklan 😊
Friends_and_family Family
2/10
Poor
22 Nov 2024
Verified traveler

Katastrophal



**Gesamturteil: Absolut nicht empfehlenswert**

Ich möchte hier meine ehrliche Meinung über das Hotel teilen und rate dringend davon ab, dieses Hotel zu buchen, wenn Sie Wert auf **Gastfreundlichkeit**, **Sauberkeit** und eine angenehme Atmosphäre legen. Leider war unser Aufenthalt geprägt von Unprofessionalität, schlechter Kommunikation und mangelndem Respekt seitens des Personals.

### **Negative Erfahrungen im Detail:**

1. **Unfreundliches Personal:**
- Nach der Begrüßung durch den Herrn draußen begann der Albtraum. Im Hotel wirkten die Mitarbeiter unmotiviert, arrogant und schauten die Gäste regelrecht herablassend an. Auf die berechtigte Frage, ob es neben dem gefährlichen Weg zum Hotel eine Alternative gibt, erhielten wir eine völlig unangemessene und schnippische Antwort: *„Ihr fahrt den Weg einmal, wir jeden Tag. Wenn es dir nicht passt, such dir einen Job vor deiner Haustür.“* Diese Einstellung zeigt, dass man hier offensichtlich das Konzept von Gastfreundlichkeit nicht versteht.

Auch das Zimmer welches mit Bergblick gebucht wurde endete mit einem Hinterhofanblick und Amoniakgeruch. Für eine Familie mit Baby absolut nicht zu empfehlen.

Friends_and_family Family
2/10
Poor
21 Nov 2024
Zeinab

Katastrophal



**Gesamturteil: Absolut nicht empfehlenswert**

Ich möchte hier meine ehrliche Meinung über das Hotel teilen und rate dringend davon ab, dieses Hotel zu buchen, wenn Sie Wert auf **Gastfreundlichkeit**, **Sauberkeit** und eine angenehme Atmosphäre legen. Leider war unser Aufenthalt geprägt von Unprofessionalität, schlechter Kommunikation und mangelndem Respekt seitens des Personals.

### **Negative Erfahrungen im Detail:**

1. **Unfreundliches Personal:**
- Nach der Begrüßung durch den Herrn draußen begann der Albtraum. Im Hotel wirkten die Mitarbeiter unmotiviert, arrogant und schauten die Gäste regelrecht herablassend an. Auf die berechtigte Frage, ob es neben dem gefährlichen Weg zum Hotel eine Alternative gibt, erhielten wir eine völlig unangemessene und schnippische Antwort: *„Ihr fahrt den Weg einmal, wir jeden Tag. Wenn es dir nicht passt, such dir einen Job vor deiner Haustür.“* Diese Einstellung zeigt, dass man hier offensichtlich das Konzept von Gastfreundlichkeit nicht versteht.

Auch das Zimmer welches mit Bergblick gebucht wurde endete mit einem Hinterhofanblick und Amoniakgeruch. Für eine Familie mit Baby absolut nicht zu empfehlen.

Friends_and_family Family
10/10
Exceptional
08 Nov 2024
Ahmad
Süper
10/10
Exceptional
06 Oct 2024
Göker
Mükemmel. Yemekleri efsaneydi.
Partner
10/10
Exceptional
30 Sep 2024
merih

Kalabalık harici her şey güzel

Otelde bir çok defa konakladık. Otel tamamen dolu olduğunda restoran ve genel alanlar ne yazık ki yetersiz oluyor. Havuzda şezlong bulmakta zorlanıyoruz. Konaklayacaksanız hafta sonu yerine hafta içi konaklamaları tercih edebilirsiniz. Onun dışında hizmet temizlik ve servis oldukça iyiydi. Sadece kalabalıktan dolayı serviste aksamalar vardı. Bir de lobide koltuklarda ayakkabıları ile uzanan misafirleri keşke nazikçe uyarıp lobide uzanmamaları gerektiğini iletseniz. Ayakkabıları ile uzandıkları yerlere sonradan bizler oturmak zorunda kalıyoruz. Lobide çay kahve içerken de karşı koltukta uzanıp yatmış adamları görmek hoş olmuyor.
Partner
2/10
Poor
25 Aug 2024
Aysun

Konaklama hakkında

Çok güzel diye çevremden aldığım geri dönüşle geldim fakat beklentimi karşılamadı 5 yıldız konseptinde olmadığını düşünüyorum. Bütün havuzlarda ellerimize saç telleri dolandı açık havuzda cinsi belli olmayan böcekler mevcuttu. Masama gelen bardaklar kirliydi. Odamıza iki kere istedikten sonra şampuan konuldu. Bir daha gelmeyi düşünmüyorum. Çevreme de tavsiye etmeyi düşünmüyorum.
Friends_and_family Friends
2/10
Poor
25 Aug 2024
Verified traveler
Tesis daha önceki gidişlerimizden çok farklıydı.Kampanya dönemi olduğu için karma açık ve kapalı havuzlar çok kalabalık ve kimse bone kullanmadığından havuzun dibi saç yumuklarıyla doluydu.Konsept değişikliğine gidildiğinden Türk kahvesi ikramı hiçbir yemek saatinde yoktu.Akşam yemeğinde verdiğimiz içecek siparişi getirilen bardak yıkanmamış ve dudak izleri üzerinde hala duruyordu.Yürüyüş yaptığımız parkurun yer yer aydınlatma olmaması sebebiyle karanlıktı ve yol onlarca kurbağa ile doluydu basmamak için epeyce çaba harcadık.
Friends_and_family Family
10/10
Exceptional
19 Jun 2024
Bekir Muhammed
Herkes güler yüzlü. Küçücük bir sorundu dahi hemen çözüm üretiyorlar. Tertemiz.
Friends_and_family Family
10/10
Exceptional
02 May 2024
Mükremin
Otel gayet temiz. Yemekler çok başarılı. Personel güleyüzlü. Konum ve doğa çok güzel.
Friends_and_family Family
10/10
Exceptional
08 Apr 2024
Mustafa tolga
Otel keyifli odalar güzel yemekler güzel 2 gün dinlenmek için geldim tek şikayetim kese köpük paketi güzel degildi
Friends_and_family Family
8/10
Excellent
03 Mar 2024
Mehmet
çok temiz, çok güzel
yemekleri biraz daha iyi olabilirdi
Friends_and_family Family
10/10
Exceptional
20 Jul 2023
Dilara
Alles Top
10/10
Exceptional
01 Aug 2022
Verified traveler

MEMNUN KALDIK

HER ŞEY MÜKEMMELDİ. TEŞEKKÜRLER
Friends_and_family Family
8/10
Excellent
30 Jul 2022
Evin

Receptionisten Sevgi!!!

Super service af personalet. Meget høflige, lige bortset fra Sevgi, en af resceptionisterne som får et flip over at jeg er blevet lovet et værelse til mine børn i nærheden af vores værelse efter kl 16. Hun blive ved at insistere på at der ingen værelse er af denne størrelse. Da jeg fastholder hvad hendes kollega har lovet mig, flipper hun ud og siger på tyrkisk at vi spilder hendes tid og siger til din kollega at hun må få rengøringspersonalet til at rengøre værelset for os, så vi kan få det. Det værelse som hun påstod ikke fandtes. Jeg forstod hende, og sagde også til hendes kollega, at hun på ingen måde kan tillade dig at råbe og skælde ud på den måde. Resten af personalet var meget venlige, høflige og imødekommende. Men Sevgi skiller sig desværre ud, og var meget uhøflig og med en mega kort lunte.
Friends_and_family Family
10/10
Exceptional
15 Jul 2022
Gulsen
Konforlu birbtatil
Friends_and_family Family
10/10
Exceptional
15 Jul 2022
Hulya
Een heel luxe hotel, vriendelijke personeel en alles was heel schoon. Enige wat jammer is is dat je niet All inclusieve kan boeken waardoor je tussen de middag ook snacks en drinken voor de kinderen kan halen. Voor de rest echt een prima hotel de kamers zijn heel luxe en schoon, de kidsclubs zijn heel gezellig en je kan je kinderen gerust achterlaten. Zeer vriendelijke personeel, je vraagt om iet en het is zo geregeld!
Leisure Family_with_children
10/10
Exceptional
13 Jul 2022
Gulsen
Keyifli güzel bir tatildi..
Friends_and_family Family
10/10
Exceptional
15 May 2022
Delbar
Super sauber!
Es war ein wirklich sehr schöner Aufenthalt für uns alle!
Leisure Family_with_children
10/10
Exceptional
16 Apr 2022
Ahmet
Sehr zuvorkommendes Personal. Sehr nett.
Leisure Family_with_children
8/10
Excellent
07 Mar 2022
Bahadir

Bn otel

2 gün önce ooteldeydim temizlik çok iyi çalışanlar çok hızlıydı saygılılardı . Yemekler güzel fakat cocuklara yönelik bir hamburger pizza gibi yiyecekler yoktu . Çay kahvenin belirlenen saatler dışında ücretli olması saçmaydı. Mini clup çok güzel fakat çalışanlar yetersiz ve ilgisizdi
Friends_and_family Family
8/10
Excellent
07 Feb 2022
Rifat

Wellness

Bin 2 Wochen im Hotel gewesen und war sehr zufrieden.
Neues Hotel, Anlage und Möbel Hochwertig und unverbraucht.
Alle Mitarbeiter sehr Nett und hilfsbereit besonders die Küchenmitarbeiter.
Lage in den Bergen, Ruhig aber nach 3 Tagen könnte es Langweilig werden. Wir hatten einen Leihwagen so waren sehr schnell am Strand und den Sehenswürdigkeiten.
Einzigstes Manko war unser Zimmer mit dem Gartenblick. Bei offenen Fenster waren die Lüftergeraüsche sehr nervend.
Ich würde gerne wieder dorthin nur mit einem Zimmer mit Bergblick.
Partner
2/10
Poor
06 Feb 2022
Necip Fazil

Fiyata göre çok vasat

Bu ücret için çok vasat bir otel. Tam dayı teyze kaplıca oteli.
10/10
Exceptional
05 Feb 2022
Canan

Ailece gidilebileck bir termal otel

Mersinin ilk ve tek termal oteli.ailenizle beraber guzel zaman gecirebileceginiz bir yer.havuz bölümü kadin erkek ve aile olarak 3 ayri sekilde mevcut.hepsinin icinde termal havuzlar ve cocuklar icin kaydirakli havuz mevcut. Ayrica her bolumde disari kisimda acik termal havuz var.Ayrica otelin bahcesinde cok buyuk bir aqua park var , yaz donemi icin cok guzel olacagini tahmin ediyorum.
Friends_and_family Family
8/10
Excellent
31 Jan 2022
Verified traveler
Olumlu özelliklerinden bahsedeyim önce:
1-Çocuklar için aktivitelerin ve havuzda kaydırakların olması memnun ediciydi

2-termal havuzlar yeterliydi,dışardaki jakuzi ve termal havuz en sevdiğim alandı

3-genel olarak temiz bir otel

Olumsuz tarafları:

1- yemekler genel olarak kötü
2- 15 tatilde gittik ve çok yoğundu şunu nasıl düşünüp uygulamıyorlar diye düşündüm,bu yoğun günlerde ekstra personel bulunup çalıştırılabilirdi,yemeklerde masalar doluydu ve garsonlar çok azdı hiçbir masaya doğru düzgün hizmet sunamadılar bu otelin en büyük eksiği yemeklerin kötü ve personelin yetersiz olması
Friends_and_family Family
10/10
Exceptional
18 Jan 2022
romella
.
10/10
Exceptional
31 Dec 2021
Resit
Alles war sehr schön
Business_and_leisure Self
10/10
Exceptional
30 Nov 2021
Dmitry

Всё замечательно

Чистый, большой, красивый. Еда выше всяких похвал. Давно я так вкусно не ел в отеле, а может, и вообще никогда. Большая и ухоженная территория. Для детей очень много активностей, в том числе и аквапарк. Но это летом. А зимой - СПА с термальной водой!
Partner
10/10
Exceptional
22 Nov 2021
Verified traveler
Yemekler güzeldi. Oteli çok beğendik. Tekrar gelmek isteriz. Temiz, sıcak bir ortam vardı. Özellikle çocuklu ailelere tavsiye ederim.
Friends_and_family Family

Location & surroundings

Bn Hotel Thermal Wellness
Igdir Mahallesi Igdir Sokak No 585a, Mersin, Turkey

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