Sapa Mountain Resort Affiliated by Meliá

4/10

Poor

11 Feb 2026

Lydia

When we arrived at the hotel, we were shown our room by a security guard. There was no staff at the front desk or inside the whole hotel. We were not notified of the Wi-Fi code. The hotel was under construction with the hallways, boarded up. There were no amenities present such as access to the garden, pool and no spa services available. There was breakfast served the next day. We found out we were the only customers to the whole hotel. Staff left at the end of the day and we were alone in the hotel during the night. There was a security guard sitting outside the hotel. We also heard we were the last customers and the hotel was closing after we were leaving. We found it quite disturbing that we were not notified by Expedia that this hotel was under construction and was closing. We paid for full service with amenities, which were not presence during our visit. We would appreciate a refund, certainly for a part of our stay. This was a disappointing experience. We hope Expedia will offer better services next time. We have been using Expedia for many years and are a regular customer. We do expect good service. Thank you, Lydia.

4/10

Poor

05 Feb 2026

Kathleen

The building was under construction, and there was no indication of that when booking. We had hoped to use the sauna facilities but they were closed. We were annoyed by that.
The entire public area was cold, empty and unappealing.
Employees were friendly enough but the front desk was usually unattended.

4/10

Poor

29 Jan 2026

Sanchit

It was unfortunate that we had to wake up every morning with a banging construction noise starting 8am.
It was told over prior messages that the pool is open but it was a false information so that we don’t cancel our booking with them.
The exceptional buffet highlighted on the page was also not available because of low room occupancy. We were provided with a separate menu to chose from.
Not happy about the dishonesty!

Leisure Family

10/10

Exceptional

04 Jan 2026

Satvinder

Staff were friendly and room was clean. The hotel is currently being upgraded so the pool was unavailable which wasn't clear on the booking website. If you are booking for the pool it is worth checking first.

Self

6/10

Pleasant

20 Dec 2025

Emma

Booked into a double only to be told on arrival that only a twin was available. Walls of room we're very thin and there was a lot of noise keeping us awake through the night. Should have known this would be a problem when I saw he hotel's standard issue earplugs in the bedside table. Breakfast was good with food variety and hotel room was clean.

Partner

10/10

Exceptional

21 Nov 2025

Dorothy

The staff was very accommodating!! The breakfast was incredibly diverse and delicious.
The rooms were quite spacious and very nice to have a large bathtub.. and bath robes:)

Self

8/10

Excellent

17 Nov 2025

Liem

Clean room and friendly staffs

Leisure

6/10

Pleasant

10 Oct 2025

Marie

The room itself was spacious and clean, and the staff were friendly and helpful throughout our stay.

However, we rated our experience a 3 out of 5 due to several notable drawbacks:

- Misleading Amenities: The Gym, Pool, and Spa were all under renovation and completely unavailable. Unfortunately, these amenities were still listed as active on Expedia, which felt misleading. When we brought this up with the front desk, they apologized but didn’t seem interested in updating the listing to reflect the current situation.

- Noise Issues: The walls—both between rooms and facing outside—were extremely thin. We could hear everything. Interestingly, the room came with earplugs, suggesting this is a known issue.

- Temperature Control Limitations: The air conditioning system is apparently controlled by wing. Guests had limited control, can only adjust the fan speed. We had to push a bit to get control over our room’s temperature, which felt unnecessarily complicated.

10/10

Exceptional

10 Jun 2025

Francy

Mr Nam is an excellent customer service staff. The laundry services is quick and well priced. All the staff, housekeeping and dining were all respectful and courteous! We will definitely come back! Thank ypu:)

Friends_and_family Friends

10/10

Exceptional

08 Jun 2025

Nhat-Chi

I enjoyed staying at this hotel a lot. It was beautiful. Room was nice, while the exterior property was covered in lush foliage. Staff was professional and friendly.

One thing to note is that the name of the hotel has changed a few times. Expedia refers to it as \"BB Sapa Resort & Spa\". It also used to be called \"Victoria Sapa Resport & Spa\" on some other travel sites. However, if you type either names into Google Map, it'll return a location marker with the name \"Sapa Mountain Resort, Affiliated by Melia\", leaving you to wonder if that is indeed the same place. It is.

Leisure Self

10/10

Exceptional

27 Apr 2025

Geoffrey

Best hotel.in SaPa

This hotel possibly the best in SaPa. Friendly, English speaking staff, excellent service, great layout of hotel with very comfortable rooms can control the temperature. Great hotel breakfast and features, helpful staff and excellent location. Highly recommended.

Friends_and_family Friends

10/10

Exceptional

03 Dec 2024

Lorna

fantastic property with excellent staff ,
Food and accommodations. Had a wonderful herbal bath in the nice spa.

Beautiful views as well.
Definitely worth coming !

Leisure

10/10

Exceptional

25 Jul 2024

Andy

A wonderful place

An amazing stay in a lovely hotel. Perfect for our needs.
The hotel is perfectly located just away from the busy centre of Sapa.
All staff couldn’t do enough for us.
I would definitely recommend this place if you are visiting Sapa.

Partner

10/10

Exceptional

23 Dec 2023

Weihong

Lovely hotel.

Lovely hotel, formerly Victoria with its own train from Hanoi. I used its sauna and steam room on both days. Stayed in ground floor room with garden view.

Partner

10/10

Exceptional

15 Sep 2023

Ching

This is my second stay in the same hotel. Well located and has good ambience. I wished they offered us early check in as we arrived early by train from Hanoi and had to start our tour without the chance to freshen up.

Friends_and_family Family

8/10

Excellent

28 Sep 2022

Danny

A place is in a private area but stilll a lot of noise from the local restaurants at night.

Leisure Family

8/10

Excellent

01 May 2022

SUNOK

The place is clean and close to town.

Leisure Family

10/10

Exceptional

01 Apr 2021

Chung Pong

Very Nice hotel

excellent hotel, helpful FO and Lobby bar, good for relax, recommended

Friends_and_family Friends

10/10

Exceptional

16 Dec 2019

Verified traveler

The most personable and hospitable staffs. It felt like a home away from home. I loved sitting on a very comfortable sofa at the front entrance of the hotel, and enjoyed the view of Hanoi street.

Leisure Self

10/10

Exceptional

03 Dec 2019

Verified traveler

Two nights weekend stay

Hotel had a cosy vibe, with a log fire in the lobby. It was very well situated, with steps leading to town centre, so can avoid the messy construction on the road. Service was excellent, from front desk to restaurant staff. Breakfast spread was great and the buffet Bbq dinner with show was enjoyable. Spa was just average though. Rooms further away from lake are quieter, and views are just as good.

Partner

8/10

Excellent

08 Nov 2019

Verified traveler

From the pictures and information, I was under the impression that the hotel was closer to the lake and that the rooms had lake views.

Leisure Partner

10/10

Exceptional

12 Aug 2019

Limor

good hotel in amazing place

amazing hotel in one of the bountiful place in the world.

the recaption tried to assist for all our requested

Family

10/10

Exceptional

27 Jun 2019

Verified traveler

Stunning property with so many little details. Loved it

Leisure Partner

10/10

Exceptional

03 May 2019

Verified traveler

Amazing views
We arrived at 12:30pm from Hanoi, check I need wasn't until 3pm.
However when we arrived, we checked in and were shown to our room

Leisure

8/10

Excellent

01 May 2019

Verified traveler

Clean and good service . One complaint would be low water pressure one night, maintenance came to check and rectify but still low pressure, they came again and was rectified but then there was no hot water at all until next morning.

Leisure Family

10/10

Exceptional

24 Mar 2019

Verified traveler

Location and breakfasts. Staff ...............::::

Leisure Family

10/10

Exceptional

10 Feb 2019

Katie

Cozy, Comfy and Beautiful

Very cozy resort nestled into the mountains in Sapa. We only stayed one night after climbing Fansipan and we were grateful for the staff, comfy bed and good food on site as we did not want to move. Thanks for a great stay!

Partner

10/10

Exceptional

25 Nov 2018

Verified traveler

Nice room, staff lacation good ,difficult to find way to hotel I think but I’ll choose next time

8/10

Excellent

18 Sep 2018

Verified traveler

Clean, quiet, rich breakfast, decoration is nice, pool table, away from main city but still close

10/10

Exceptional

03 Sep 2018

Rungnapa

Since the road to the hotel has a problem , we could not go by car and it is a big difficult to carry the luggage. Otherwise this hotel is very nice.

Friends

10/10

Exceptional

17 Jul 2018

Lucie

Lovely hotel

We stayed in a Superior room at the Victoria Spa resort. This is a lovely hotel, great for those who do not have mobility issues. The hotel is located on a hill and access to and from the town is via a steep set of stairs. Ok for us, but not for everyone. The location on the hill gives a great view over the town and lake.
Our room was fabulous, very comfortable, excellent bathroom with shower over bath. The breakfast here was great; lots of freshly cooked food, a large selection of fresh bread and pastries and an egg station / hot cooked Vietnamese style breakfast foods made to order.
We were disappointed with the pool which was a further walk up another steep incline and, due to it being located inside a building, was quite hot and stuffy. This would probably be welcome in the cooler weather, but not so in July.
We took a tour of the local villages through the hotel, which was quite pricey.. The tour itself was enjoyable to the point that we were surrounded by local women pressuring us to buy local handcrafts.. :(
The hotel staff were lovely and always very happy to assist when required.
We are happy to recommend this hotel.

Friends

4/10

Poor

14 Jul 2018

Scott

Nice hotel but I felt it was too expensive for what I got.

6/10

Pleasant

30 Jun 2018

Verified traveler

food not very good hard to get to would not recommend this place

10/10

Exceptional

13 May 2018

Katherine

Pleasant Stay

We had a relaxing stay in Sapa. It is easy to walk into Sapa Town and explore the small town with it's amazing views. The group your out into a couple of small villages was worth it. Breakfast was very good with a large selection of food.

Partner

8/10

Excellent

13 May 2018

Robert

Nice mountain resort complete with all facilities

4/10

Poor

22 Apr 2018

Gai Saigon

Past its prime

A few disappointing issues with this hotel. The first issue is that the road to the hotel has been washed out and is difficult to access, especially with luggage. The real issue, though, is that NOTHING is being done about it! The second issue is that this hotel is badly in need of a modern update. We'v stayed here 5 years ago and it was acceptable, but that was 5 years ago. With all the new hotels growing up in Sapa, we found this once proud hotel to be a poor value.

10/10

Exceptional

23 Feb 2018

Verified traveler

Relaxing top hotel in Sapa

Had the full package of Hotel, Train and transfer Hotel to train. Very well organised and friendly staff. Relaxing and quite hotel with pool (100m away from hotel). Restaurant also good if you takw one of the menu. Surely best choice if you want quality in Sapa

8/10

Excellent

10 Dec 2017

Emily

Best hotel in Sapa

The overall service level and facilities at the hotel is good.

However, for a cocktail promotion we were asked to check in at Facebook and share a photo and we could enjoy a free cocktail. We did so as instructed but were challenged by staff that the photo must be taken with the 20th anniversary logo which was not stated in the promotional material at all. It took sometime before we could get the free cocktail.

8/10

Excellent

05 Dec 2017

Verified traveler

Nice stay. Great service. Staff are very courteous and helpful. The architecture is slightly dated, but still in good condition and clean. Breakfast food is good, but the dinner food at the restaurant is so-so (good, but not excellent). Heating system in the rooms can be a bit better. With all the new resorts popping up in Sapa, this place will have a lot to keep up with. I'd recommend it.

Family

10/10

Exceptional

03 Oct 2017

Verified traveler

Only place to stay in Sapa

One of the best places to stay in Sapa which is getting overcrowded & very touristy. This hotel is quite high up & away from it all. VERY welcoming & efficiently run. Staff encountered without exception very professional & pleasant. Driver to station the very best encountered over quite a few weeks.

Partner

8/10

Excellent

10 Sep 2017

ken

Hilltop location but easy access to town

Very helpful staff . good breakfast. Quiet surroundings

10/10

Exceptional

23 Aug 2017

Handby

one of our favourite stays

We have stayed in hotels with more stars and part off larger global chains but this is now one of our favourites. Really nice small touches that you get in a thoughtful boutique hotel. After arriving on the overnight train and being welcomed with the apple cinnamon drink, invited to the pool and spa for a steam and swim while waiting for our room to be ready, then directed to the best pho place in Sapa.

We look forward to staying in other hotel hat are part of the Victoria group.

10/10

Exceptional

13 Jun 2017

very good

very nice people and good impairment

very good

Partner

10/10

Exceptional

22 May 2017

Benny

Great service

Great service all the way. Very nice decorated rooms

Partner

10/10

Exceptional

10 Apr 2017

Stephen

Victoria Sapa hotel and spa

What a really great place to stay. It is so good to actually get Western service in Vietnam. Such a pleasure to stay here with staff and managers who can take initiative and make you feel welcome. The staff catered to our every need. Nothing was too much problem. We were upgraded on our last night. Looked after really well. There was no downside to our stay here. We will definitely stay here again when next in Sapa. Plus, the scrambled eggs with cheese and ham at the egg station for breakfast, was the best I've had anywhere in the world. Well done. Keep up the good work. The front office manager, Thang, is a real asset to this hotel also.

Partner

10/10

Exceptional

10 Dec 2016

Verified traveler

Excellent hotel wonderful staff

The staff are excellent and accommodating
Great hotel great attitude
Very happy with the breakfast
Not so much with the dinner
Spa was amazing great professional massage in a wonderful atmosphere

Partner

6/10

Pleasant

11 Apr 2016

Verified traveler

Construction going on near hotel so walk to n from hotel not pleasant. Apart from this, hotel generally good n clean.

Family

8/10

Excellent

06 Mar 2016

david

Sapa stay

Good hotel with charming staff. Only slight glitch was that room walls were thin and you could hear neighbours talking- annoying.
Sapa is very weather dependant. We had thick fog every day (low cloud). Went on new cable car to top of Mt Fanzipan. It would have been incredible if we could have seen anything. Worth doing.

8/10

Excellent

12 Oct 2015

Nicole

Nice hotel overlooking Sapa

Enjoyed there nights at this lovely hotel. Very comfortable. Would definitely return.

Family

6/10

Pleasant

05 Oct 2015

EVE

one night in sapa

Nice hotel, however our room did not have airconditioning. The resort itself is quite nice and staff were very helpful, however we found other hotels with superior views and location, that were much cheaper in Sapa. We did not have a room with a view of sapa, that may have been nicer. Organising a transfer to/from the train station was very expensive.

Family

10/10

Exceptional

29 Sep 2015

Verified traveler

Great stay

Really enjoyed the Victoria Hotel it is close enough to all shops and restaurants but away enough to enjoy the peace and quiet

Partner

10/10

Exceptional

06 Sep 2015

Verified traveler

Lovely stay at a beautiful resort!

This is a very comfortable and excellent hotel. The only reason for the imperfect score on condition and comfort was the noise from the renovations which disturbed our rest, but we can understand that the work needs to be done. The staff who organized train and tours were really efficient and excellent.

Partner

10/10

Exceptional

07 Dec 2014

doris

Sapa Victoria

Everry was perfect, the hotel, the service the food, the only thing tat I didnt like was the spa

Family

10/10

Exceptional

27 Oct 2014

Carrie

Cozy and comfortable.

We really enjoyed our stay at Victoria Sapa. The general atmosphere of the hotel was very pleasant, with the fireplace and apple cider. We appreciated the small things for the kids- rabbits in the yard, a kids room, swimming pool and pool table. The room was on the small side, but very clean and snug. Breakfast was great. Would stay again.

Family

8/10

Excellent

02 Aug 2014

Verified traveler

4 stars

Overall great experience.

8/10

Excellent

05 Apr 2014

ManiSF

Typical Victoria Resort

A very nice hotel with fireplaces at the lobby and Bar locations. Cons: 1) Our room was cold in compare to other rooms which my family stayed in. We had to ask for a portable heater. 2) the tour desk at the hotel is very expensive compare to the service they provide. You can easily get the similar service from the local people in the city center. Also, we asked for transportation to Train station from hotel and it cost $150 for our group (4 people), we were lucky to find a nice car to transfer us to the station from city center for only $25 !!!

Family

8/10

Excellent

09 Mar 2014

DonR888

Very good hotel in Sapa

This is a great place to stay in Sapa. The tour advice desk in particular is very helpful.

8/10

Excellent

11 Feb 2014

Anthoniussen

SAPA - Victoria Sapa Resort & Spa

THe Sapa Resort is a Great place to be and service is almost perfect. Restaurant has a very good Breakfast and also provide very good Lunch and Dinner Menu's. Great Location, Beautiful Rooms, Both single Bed Rooms and Room for 7 persons. Spa, Swimming Pool and Sauna, perfect with the Swimming pool heated to perfection. Gym a bit outdated, though available and no complains to be reached out. All together, a perfect place for a group of friends with families.

8/10

Excellent

09 Jan 2014

Amy

beautiful hotel in Sapa

The service is excellent. We lost an item on the train and the staff went out of their way to help us locate it. They are good at getting back to us.

8/10

Excellent

21 Nov 2013

Jean

Spacious rooms- Excellent breakfast.

We stayed at the Victoria hotel because we wanted to book the Victoria train to Sapa which is quite expensive . The train journey is long and a real shake and bake! It is great to arrive at the hotel and the staff is very welcoming. Our room - on the first floor- was clean and spacious, with a little balcony and a very average view . The hotel is situated at the top of the hill so it's a steep walk home. We had our cell phone to provide light on our hike back in the evenings although the hotel does provide a complimentary golf cart ride up if you want to reserve it. We enjoyed the 2 fireplaces with nice sitting areas in the lobby and bar. The internet is sporadic. The breakfast was wonderful and the staff attentive.

Family

10/10

Exceptional

24 Oct 2013

Ah

Comforting hotel

Excellent service, friendly and helpful staff, great food

4/10

Poor

09 Sep 2013

Verified traveler

Overrated and over priced!

When I first walked into the hotel, the experience was nice - when you check in you get a hot towel and tea. But then, once I entered the room it smelled like musk and the bedding smelled. The bathroom was old and dirty with mold on the shower curtain and old tiles. This hotel not worth the price, since you can spend less in Sapa and still stay in a nice hotel.

2/10

Poor

07 May 2013

Mike

Very nice hotel

A very nice hotel near the center of Sapa.

Partner

8/10

Excellent

19 Apr 2013

Verified traveler

Nice location. Service can improve.

Nice location and environment with the view of Sapa and the mountains. Service can improve. It took 3 phone calls and 2 visits to fix an issue with the shower, and room service food tray was uncollected for almost a day.

Partner

10/10

Exceptional

14 Apr 2013

Diane

Wonderful experience,

We spent 2 nights and used their Spa facility along with cocktails in the bar, inclusive Breakfast and we dined in their wonderful restaurant for 1 dinner. They also provided 2 days guide with a private car to see the outlying markets and sightseeing, along with some hiking and a short boat trip. This is a first class hotel with excellent service and complete care for their customer. It is situated in an area of Sapa that has privacy and views of the city below. Wonderful experience!

4/10

Poor

21 Apr 2011

Verified traveler

Disappointing

Despite paying top dollar, our stay was disappointing. When you go to Sapa, you want a view of the mountains. We had a view of the back of a restaurant/ store. And noise. And smells. Be very careful as to which room they give you. Also, don't let the Victoria folks at the train station in Hanoi steer you to their friends' cars. Use a metered taxi or you will be overcharged. Generally, don't use the Victoria's tour services either. Finally, paying $40 for breakfast is outrageous, when Sapa is full of good restaurants.

10/10

Exceptional

09 Feb 2026

HUSEYIN

Otel değişikliğinden dolayı girişte bazı aksilikler olsada, değişen otel sapa square hotel herşey ile çok mükemmeldi. Halkla ilişkiler yetkilisine özel teşekkürlerimle

Friends_and_family Friends

10/10

Exceptional

26 Jan 2026

Fiorenza

Sono stata presso questa struttura durante un periodo di ristrutturazione e bassa stagione, ma nonostante questo il mio soggiorno è andato benissimo grazie alla preparazione e all'attenzione del personale, alla grandezza della camera, e alla bontà della colazione. Dalla reception mi hanno aiutata a programmare la mia visita al monte Fansipan, uno dei posti più belli, e per cui è essenziale controllare il meteo alla mattina. la colazione è molto ricca e assortita con i migliori prodotti sia dolci che salati e sia di gusto europeo che in linea con la tradizione di Sapa. Se fa freddo consiglio a tutti di chiedere un Ginger tea caldo: è buonissimo!

Leisure Partner

10/10

Exceptional

10 Dec 2025

ISABELLE

Un très bel hôtel très bien situé.
Magnifique chambre décorée avec soin.
Bon petit déjeuner avec une bonne variété.
Personnel très agréable et aux petits soins.

10/10

Exceptional

24 Aug 2025

SUNGPHYO

객실 크기와 구조, 청결상태, 직원들의 응대 모두 만족하였습니다. 특히 Chenn이 적극적이고 효과적인 도움을 주었고, 그 덕에 우리 부부의 이번 사파 여행이 더 풍부해지고 즐거울 수 있었습니다. Chenn에게 다시 한 번 고마움을 표합니다.

Partner

10/10

Exceptional

25 May 2024

Verified traveler

직원 서비스가 아주 좋았습니다.

Friends_and_family Friends

10/10

Exceptional

03 May 2023

Yoshiyuki

good

Leisure Family

10/10

Exceptional

03 Jul 2020

SU YOUNG

사파의 가장 좋은 호텔

조용하고 고풍스러워 혼자 또는 연인과 여행에 적합한 호텔

Self

10/10

Exceptional

13 Jun 2020

SEUNGEUI

1박(디럭스룸)출장

위치,청결,전망,조식의 구성과 맛 모두 최고입니다.
다만 방음이 아주약간 되지않는점은 참고하세요

Business

10/10

Exceptional

26 May 2020

Miguel

Hotel con estilo y encantador, con un personal amable en todo momento. Desayuno estupendo y me hicieron un upgrading de habitación. Impresión global excelente.

Self