Name: Sapa Panorama Hotel
Address: 10 Hoang Dieu Street, Sapa, 33000, VN

10/10

Exceptional

24 Apr 2026

andre

Thé staff is amazing I recommend

6/10

Pleasant

09 Mar 2026

Giulia

Nice, spacious room with a small terrace. The hotel is located on a hill, so be prepared to climb stairs or walk uphill. The staff were friendly but had significant communication issues, spoke little English, and were not very knowledgeable about the hotel's services. They suggested a hike by chat, but when we arrived, they had no idea what we were talking about. We managed to reorganize for the following days, but it was difficult.

Partner

6/10

Pleasant

20 Oct 2025

Kevin

Was disappointed that my expensive hat went missing.

Self

8/10

Excellent

20 Oct 2025

Leilani

The room is just ok.

Leisure Family

8/10

Excellent

05 Oct 2025

Henry

Staffs were great and helpful. Room view was very nice

Friends_and_family Friends

10/10

Exceptional

10 Apr 2025

Craig

Sapa adventure

Very nice hotel with friendly staff members. Breakfast was really good buffet style.

Self

10/10

Exceptional

16 Jan 2024

Jeremy

Great Staff, Great Location!

While we were only staying one night, the staff not only allowed us to check in hours early, but also upgraded our room! Everyone was so kind and friendly, the room was great with a nice view overlooking the town and mountains.

Partner

2/10

Poor

17 Sep 2022

Verified traveler

Avoid at all costs

I only stayed in the hotel for 1 hour. I was very surprised as this hotel has very good ratings. I was given a standard room with a city view although I booked a deluxe Mountain View panorama view. The room was incredibly dusty and dirty. When I flushed the toilet the floor filled with water. Finally, when unpacking I found 3 cockroaches climbing over my belongings. I left to check into Amazing Sapa Hotel. The staff was very efficient in refunding me.

Self

8/10

Excellent

22 May 2022

Dayna

The staff was so friendly and spoke english, gave us really good recommendations. Rooms were good, one was very small compared to the other. It was very clean! Would recommend if only staying for 1-2 nights! The view would have been amazing if the weather was nice! Would totally recommend this hotel!

Leisure Partner

8/10

Excellent

02 Jan 2020

Verified traveler

Really friendly staffs who can converse well in english.

Leisure Family

8/10

Excellent

29 Aug 2019

Hannah

Very good stay for a couple of nights. We came back from trekking and needed a shower before getting back on the bus. The staff gave us fresh towels and we could shower in the hotel.

Partner

10/10

Exceptional

31 Jul 2019

Verified traveler

Hotel location and staff

The staff was really nice and held put stuff while we explored Sapa before and after check in. Everyone was very friendly and helpful. The hotel was in a great location and very quiet in the room.

Partner

10/10

Exceptional

04 May 2019

Don

Great stay and location

Upon arrival staff were very helpful and got us checked in as soon as possible. The rooms were clean, and had all the amenities all organized and labelled. The location was pretty much in the centre of Sapa Village so getting around was easy. I would definitely book a again!

Friends

8/10

Excellent

25 Apr 2019

Jeryl

Could have done better by having different foods for breakfast. Keep up to date with the correct room images of the hotel bedrooms. Great mountainous view for dining during the day.

8/10

Excellent

22 Mar 2019

Felix

Good view

Location is good, near Sun Plaza and stone church. Our room had a good view.

Family

10/10

Exceptional

14 Feb 2019

Dolly

Our stay was excellent!! The staff, breakfast and amenities were all wonderful. Would highly recommend. So convenient that there is a shower downstairs to use if you arrive early from Sapa or are leaving late to go to Sapa.

Leisure Friends

10/10

Exceptional

30 Dec 2018

Alex

Come here

Great time

Family

10/10

Exceptional

07 Nov 2018

Margaret

Spectacular views

Our stay at the Sapa Panorama Hotel was fantastic, great location, shop at the base and beside great value for buying trekking clothing and shoes. Staff were so lovely, friendly and couldn’t do enough for you. Massage was great after a day of trekking in the mountains. Breakfast was plentiful, with great variety, we also had lunch and dinner at the hotel - enjoying the views of the mountains. We loved Sapa and would recommend this hotel to others xx

Partner

10/10

Exceptional

30 Sep 2018

Tania

This place is awesome! The room was just fabulous and exactly as shown, beds were great, great air conditioning, nice cold fridge, good shower and beautiful views from the balcony. The food was fabulous too and the staff were amazing!! Wish we had stayed longer!! If you're going to Sapa stay here!!!

Family

4/10

Poor

06 Sep 2018

Jeannie

Do give it a miss if you can't climb up the stairs

The description on the Hotels website is incorrect. I have booked a superior with mountain view but ended up a room without view. According to the hotel receptionist, only deluxe room has mountain view. This website is misleading the customers with incorrect information. Do take note that you need to walk up a flight of stairs as no car / taxi is allowed to drive up to the lobby. It was very inconvenient for the old people with poor mobility.

Family

8/10

Excellent

11 Jul 2018

Verified traveler

Central to city and good location. Good helpful service.

10/10

Exceptional

04 Jul 2018

Andrew

Nice hotel in heart of the town

Very good staff and very accommodating. Our train from Hanoi arrived early, we weren’t able to check in straight away however they have showers available for use and storage facilities which is a great idea. The view from the balcony was amazing. Will stay again. Tip - book the shuttle bus from the train station to the hotel in advance.

10/10

Exceptional

24 Apr 2018

Chris

Excellent

Great location. Lovey staff

Family

8/10

Excellent

21 Apr 2018

Nasim

It was clean enough and close to all the tour start points. The staff were nice and friendly and the food was good. It was a good hotel for the money that you pay.
The only downfall was that you have to take your suitcase up some stairs when you get there since the hotel is in an alley that goes up a small hill though stairs.

10/10

Exceptional

11 Feb 2018

Norm

Amazingly pleasant and helpful staff!

Amazing place. Great rooms-really pleasant and clean and roomy. Views of the mountains fabulous. Nice amenities in room-food and drink. Perfect location-out of fthe hustle but close to Minority Market and good food/coffee spots. Biggest plus-the staff are amazing. Pleasant. Helpful. Engaging. Highly rated and would stay again if we return to Sapa.

2/10

Poor

02 Jan 2018

Verified traveler

We booked the Deluxe Balcony Room which states on hotels.com that it has a mountain view. When we reached, the staff insisted that we did not book one with mountain view. We liase with hotels.com thereafter and noted that the hotel has mistakenly written the wrong description on their website. As they are at full capacity, they were unable to provide for any change of room and no further service recovery was provided.

We booked a private car who will fetch us to and fro Fansipan cable car. We told the driver to be there at 6pm but we waited for 10 mins and no one came to fetch us.

Overall, a very disappointing experience with the hotel.

Family

10/10

Exceptional

16 Nov 2017

marl

Best hotel I've stayed at in ages

They were so accommodating, arrived at 4am and the guy let me have a shower & a bed until I could check in.
The breakfast was really good and the staff spoke good English !
The rooms were good too, comfy bed, great shower with hot water, clean and spacious.
Also very quiet room with no street noise !
I have nothing at all to complain about for once.
HIGHLY recommend this hotel !!!

10/10

Exceptional

04 Sep 2017

Erica

Basic hotel with a Fantastic view

Staff were very friendly and accommodating. All conversant in English. View from the balcony was fantastic and that's primarily the reason why I chose this hotel. We spent alot of our time sitting in the balcony in the morning and at night when we are back. There are not much toiletries provided. Only shampoo, soap and a bath towel each. Thankfully we had our own toiletries or you can easily buy whatever you need in the supermarkets nearby.

An easy way to go down to the main road is to take the lift down to the 1st floor and walk down the stairs and you are smack where all the shops and restaurants are.

Breakfast is simple and they try to change 1 -2 items so it's not the same. We only had breakfast once there but I suppose for the price we are paying, we shouldn't be expecting too much.

The only thing that I think they really need to improve on is the intermittent hot and cold water in the shower. It turns cold for a long while and it makes showering very unpleasant, I couldn't get myself to wash my hair there. So what we did to overcome this problem when we had to wash our hair (thank goodness we decided to wash only twice in our 3 days there) was to book ourselves for spa packages in other hotels so we could shower and wash our hair.

Partner

8/10

Excellent

11 Jul 2017

Verified traveler

Great place to stay!

We stayed there for 3 nights. Apart from the damp that caused by the humidity this place is amazing. The staff are always happy to help you, great breakfast buffet, and the rooms are really nice. Bathroom was so cool and cozy. I would highly recommend this hotel!

10/10

Exceptional

28 May 2017

Debra

Our Sapa Trip

Lovely hotel - we had Deluxe Balcony Room. Great location, excellent staff.

Partner

10/10

Exceptional

26 Apr 2017

RAYMOND AND MAY

EXTREMELY BEAUTIFUL MOUNTAIN VIEW

BREAKFAST IS BASIC BUT GOOD WITH VERY GOOD COFFEE. MY WIFE AND I WERE WARMLY RECEIVED AT THE HOTEL, I TOLD THEM I PAID 250k VDN FOR OUR RIDE FROM LAO CAI TRAIN STATION WHICH SHOULD BE 100K VDN FOR TWO PERSONS. THEY OFFER TO GIVE US A RIDE FOR FREE....TO LAO CAI TRAIN STATION FOR FREE. THIS IS EXCELLENT SERVICE!! THANKS TO FLOOR MANAGER WHICH SADLY I FORGET TO ASK HIS NAME. EVERY STAFFS ARE ALSO VERY FRIENDLY AND WARM WHICH MAKES ME FEEL VERY AT HOME AND SAFE, YOU FEEL MORE LIKE FRIENDS AND NOT CUSTOMER. SO YOU SHOULD STAY IN THIS HOTEL TO EXPERIENCE YOUSELF THEIR WARM HOSPITALITY. MY WIFE AND I ENJOYED THE VIEW VERY MUCH. WE DID A DAY TREKKING TO TA VAN VILLAGE WITH OUR GUIDE MAY, SHE IS A ETHENIC MINORITY WITH EXCELLENT ENGLISH SKILL. SHE IS A VERY VERY GOOD GUIDE, SHE ALLOWS US TO EXPERIENCE THE REAL LIFE OF ETHENIC GROUPS IN THE MOUNTAIN VALLEY AND THE VIEW IS EXTREMELY BEAUTIFUL. WE COULD NOT HAVE ENOUGH OF SAPA AND ALREADY WANT TO COME BACK FOR THE VIEWS, EXPERIENCES AND WARM AND REAL PEOPLE OF SAPA. HOTEL IS NEAR THE TOWN AND YOU CAN ENJOY SOME FOOD IN THE RESTAURANTS NEARBY, DON'T FORGET TO TRY GRILLED PORK.

10/10

Exceptional

07 Jan 2017

Mitch

Well set up for those hiking near SAPA

Really nice hotel. Staff helpful and the set up to hold luggage while hiking even after your stay and then provide showering and clean up facilities on return even if departing that evening was awesome. They will hire you and private day room if they have availability but often fully booked on weekends so not always possible. Family friendly and they can organise local guides for hiking and home stays for you also (always good to book in advance during peak seasons.

8/10

Excellent

31 Dec 2016

Verified traveler

Was cold and foggy most of the time. Would recommend visiting in warmer months. Still really enjoyed out time in Sapa.

Partner

4/10

Poor

05 Jul 2016

Verified traveler

Stay for the view

You need to book the rooms on floor 6 or 7 for this hotel to be worthwhile, because the view is the main attraction. The breakfast is below average. The staff were nice and let us check in early, much appreciated. The main issue is the management - they have an area in the lobby for you to leave your luggage overnight while trekking. It's unlocked and the staff leave it unattended. There is a room on level 1 that is supposed to be \"safe storage\", but we also saw that unlocked and unattended. Worst is that they let a group of kids (that seem to belong to the owner) run completely out of control in the lobby and staircase area, yelling and screaming like lunatics. Not the serene mountain experience you'd hope for. The reception staff just stands there, clearly afraid to ask the kids to behave. They also let guests smoke inside. Gross

Partner

4/10

Poor

01 Mar 2016

Clint

Disappointing Hotel in Sapa

This is a poor and rural area, so perhaps I was expecting too much. But we had problems with hot water, lack of towels, no toiletries, and so on. It was cheap, but you don't get much other than a nice view.

8/10

Excellent

23 Oct 2015

Erika

Great hotel

Sapa Panorama is a nice hotel, especially if you are on the 5th floor or higher in one of the view rooms. This is one of the nicest hotels in Sapa.

The good: hotel has beautiful views, rooms are nice breakfast is wonderful, location is central to everything Sapa has to offer

The bad: hotel staff is not overly accommodating

The ugly; none

Partner

8/10

Excellent

02 Oct 2015

Verified traveler

Great service, amazing views.

This was a good hotel in a convenient location in what is a very small town. The rooms were well looked after, with small balconies, and some amazing views. The hotel staff were very friendly, incredibly helpful, and always willing to accommodate requests.

Family

6/10

Pleasant

29 Sep 2015

Verified traveler

Worth paying more for a room with a view!

We stayed here as a group whilst taking part in the Vietnam Mountain Marathon. Great location in the centre of town, stunning views from the more expensive rooms (totally worth it), and really friendly & helpful staff on reception. Wouldn't hesitate to stay there again. They can also arrange cheap transfers back across the valley for the train to Hanoi if you need (US$3 only)

Family

8/10

Excellent

03 Aug 2015

Han

Lovely break in the mountains.

We had a lovely time here, the food was good and the staff extremely helpful and organisms treks for us or even a tour of our own. Beautiful town..not much to do other than trek but if that's what your after then this is ur place. Amazing view form restaurant....ask for a room of floor 6 or 7 for a view of the town and mountains.

8/10

Excellent

05 Mar 2026

Arnaud

Personnel agréable et efficace, qui nous permet un Check-in très tôt (9h!). Mais l’établissement aurait besoin d’un peu de rafraîchissement et eau pas très chaude le soir

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

tor

Veldig fint hotell hvorav rommet med panoramautsikt var fantastisk. Veldig synd med været men utrolig godt personell som var behjelpelig.

Partner

8/10

Excellent

09 May 2025

Patsy

So glad I booked the balcony room at Panorama hotel. The views are simply stunning. I had requested a high floor, if possible, and we were given 8th floor & the view of surrounding mountains & township was spectacular. The room was very comfortable with usual hotel amenities... kettle, tea, coffee, bottles of water, soaps, shampoo, comb, toothbrush & toothpaste. Could have done with some washers & hand towels though. We only had towels & bath mat. Breakfast was good, with nice clean surrounds. Probably could have had more food options. Hotel had emailed me beforehand re information on trekking tours. We did the 6 hour,12km trek which hotel arranged. Very happy we did this. We are a couple up in their 60's, but thankfully kept up with the other 4 youngies. Our guide was also very good, explaining how all different local groups go about daily life. Beautiful scenery of mountains, valleys & rice terraces. Lunch included. Sapa township is very quaint, quite European in appearance. Plenty of taxis, Grab as well & local bus which goes back & forth every half hour from Lao Chai, where train station is (little over an hour on local bus on return trip). You will see many women selling their wares in town square... be prepared for many following you & wanting to sell.

Partner

10/10

Exceptional

04 Aug 2020

Yves

Très bon choix !

L'hotel est en bon état, très fonctionnel, et très bien situé. Très belle vue depuis les étages supérieurs.
Personnel extrêmement serviable, qui se démène pour que votre séjour soit agréable.
Nous y reviendrons sans aucune hésitation !

Partner

6/10

Pleasant

02 Dec 2019

SapaPanorama

Nähe zum Zentrum ist okay,Rest .... zum Übernachten reicht es.Restaurant und Lobby waren kalt,Frühstück einfallslos,wie vom Band halt,Bedienungen nicht auf Trap,keine Liebe zum Beruf erkennbar,Rezeption okay,hilfsbereit und freundlich.Ausblick entspricht nicht der Realität war enttäuschend.

Leisure Family

8/10

Excellent

06 May 2019

Verified traveler

町の中心にある良いホテル

７階のパノラマビューの部屋にとまりました。部屋からは、街の中心地の広場、教会、登山列車の乗り場になっているホテルが綺麗に見えます。昼間も夜も素敵な景色が見れますが、山の天気は変わりやすく、霧が出れば何も見えなくもなります。部屋の設備には、とても良いと思いますが、タオルがバスタオルしかなく、しかも使い古されていてとても汚かった。
タオルさえなければ最高のホテルだと言えます。
また、現在道を修理しているので、車でホテルロビーまで乗りるけることは出来ません。

8/10

Excellent

15 Feb 2019

Nick

Great hotel and great personel

The hotel is located at the very top of Sapa town, which gives you the film view og the city and valley.
The personel is very friendly and the room was really comfortable. The only downside to the hotel was that the walls wasn’t soundproof.

Partner

10/10

Exceptional

12 Nov 2018

Matias

Would stay here again!

The staff was very service minded and wanted to give us the best experience during our stay. We booked tours and our journey back to Hanoi through the hotel!

The view from the hotel balcony was amazing with the surrounding mountains.

Partner

10/10

Exceptional

08 Oct 2018

IKEDA

眺望、立地の良いホテル

立地、眺望共に良いホテル。
部屋から教会周辺が見渡せる。
食事とマッサージも利用したが安価で良いサービスを受けられた。

10/10

Exceptional

02 Oct 2018

Franken

prima hotel