Name: Lacasa Sapa Hotel
Address: 08B, Thac Bac Road, Sapa Town, Sapa, 333100, VN

8/10

Excellent

02 May 2026

Rod

The building has seen better days and was being repainted internally when we were there so will probably get better

Staff were very friendly and helpful which goes a long way

Really good location near the centre

Breakfast adequate

Partner

10/10

Exceptional

04 Apr 2026

Deborah

The staff were extremley helpful and accomodating. We had many options for breakfast, including eggs cooked fresh your way.

Partner

4/10

Poor

19 Jan 2026

Gary

The staff were lovely and responsive however the room was very basic. Towels were threadbare, shower sprayed the whole bathroom, every door and cupboard creaked, the couch couldn’t be sat upon for fear it would break and the room was very difficult to heat (we stayed in Jan). The breakfast options were always cold ( other than the freshly cooked eggs). Unfortunately we wouldn’t stay here again.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Jennifer

Wonderful hotel! I liked the location because it was close to everything however not on a busy street. The hotel does not have an elevator however the staff were wonderful and brought my bag to my room. The rooms were beautiful, clean and very comfortable.

Leisure

8/10

Excellent

28 Sep 2025

Natalya Tali

.

Leisure Family

6/10

Pleasant

30 Jul 2025

Daryl

Near to town center

Leisure Friends

8/10

Excellent

16 May 2025

Patricia

The staff at Lacasa were very friendly and incredibly helpful—they truly went out of their way to ensure my stay was smooth and enjoyable. Any issues were sorted quickly and with a smile. The motel itself felt a bit tired, but it was very clean and well-maintained. The location was central and walkable. Overall, the staff were the highlight and made all the difference.

Leisure Self

6/10

Pleasant

09 Apr 2024

Bob

very average breakfast...limited options in choice and quanity.
very poor access driveway and pathway to hotel reception...steep and undafe/slippery surface.

Leisure Partner

4/10

Poor

08 Apr 2024

Anna

The people working at the front desk were lovely but the hotel is quite old, the room smelled like cigarette smoke and it is extremely loud. We could hear people yelling down the hallway until late at night.

Leisure Family

8/10

Excellent

04 Mar 2023

Mai

No elevator

Leisure Family

10/10

Exceptional

23 Jan 2023

Silke

I had a very pleasant stay at the hotel and the staff was extremely friendly and helpfl.

Leisure Self

10/10

Exceptional

17 Oct 2022

Danny

All the staff were exceptional and the hotel manager made our every need was taken care of. Really had a great time in Sapa and staying at Lacasa Sapa made most everything a short walk away.

Leisure Family

4/10

Poor

14 Jul 2020

Sarah

Hotel is as expected. Bathrooms are nice and large, rooms are basic. Breakfast was below average I felt but convenient.
Staff was helpful in giving advice however, the day we arrived we asked them to organize transportation for us from Sapa to Ha Giang. We were then only able to work with the one employer we originally asked. Times and prices kept changing. In the end we were told it's a limosine van (upgrade) for 400k (a 'special' price the hotel got us). Our limosine was a 15 person van. We had 24 people including a baby with three people standing bent over in it at one point plus all the luggage. Everyone else only paid 200k (my friend I was travelling with speaks vietnamese). Our hotel also did something crazy with our money and didn't give us a ticket, so the beginning of the trip involved the driver threatening to leave us on the side of the street having already left the Sapa town. The back door opened twice and to top it off the person next to me threw up.
It was honestly my worst travel experience.
I emailed the hotel to inform them about our experience and they didn't respond despite being very respondent previously. Overall, I wouldn't recommend this hotel and left feeling disappointed.

Leisure Friends

10/10

Exceptional

12 Jul 2020

Jieun

Friendly Staff

Nice place to stay friendly and helpful staff. Very good location

Friends_and_family Friends

8/10

Excellent

11 Mar 2020

Stephen

Value For Money Stay.

Very welcoming and helpful staff. We arrived early morning, having caught the train from Hanoi, they checked us in early (within half an hour of arrival, which gave us the chance to enjoy the breakfast buffet before settling into our room). Hotel is in a good location, a few minutes walk to the town square, with plenty of restaurants/bars. All in all, highly recommended.

Partner

10/10

Exceptional

23 Feb 2020

Verified traveler

it’s a beautiful hotel with great location. Overall stay was wonderful. Staff is very accommodating and helpful. Emma in particular made our stay even more special, Got us an upgrade and arranged everything for us.

Leisure Partner

8/10

Excellent

09 Jan 2020

Anonymous

I would like to thank the kitchen staff for their endless help whenever i ask for service. For the check in counter i think please be more accommodative when we need your assistance. When we ask for room to be on same floor for our convenience please do help. Many to say but i just say you can be just rated as 2 star

Leisure Friends

8/10

Excellent

20 Dec 2019

Mandeep

Good choice in Sapa

Great hotel, with fantatsic location, slightly away from city circle but nice dining options, very good breakfast with wide selection of western and asian options, pleasant staff and very efficient

Friends_and_family Family

10/10

Exceptional

23 Nov 2019

Mary

Thr staff is really friendly and they try to help you at any cost. Also the location is near everything.

Leisure Friends

8/10

Excellent

07 Aug 2019

Verified traveler

We enjoyed our stay. A bit noisy with honking early hours of the morning as well as loud music at 7 am from the local buisness. Other than that, it’s a great location and clean property

Leisure Partner

8/10

Excellent

06 Jan 2019

Verified traveler

Welcoming staff, good breakfast and great location

10/10

Exceptional

09 Dec 2018

Verified traveler

Beautiful view and wonderful breakfast. The best part? The customer service. Each person of the staff went out of their way for us.

8/10

Excellent

12 Nov 2018

Verified traveler

Nice hotel, good food for breakfast.
Friendly and helpful staff.
We could check-in pretty early in the morning because the room was avalaible.
5 minutes walking from city center
(where the church is)

8/10

Excellent

07 Nov 2018

Clare

Handy location, hotel and room was lovely. Just a couple of issues. My ac didn’t work (I reported it but they couldn’t fix) my shower went back and forth from boiling hot to freezing cold. Other than that a great stay.

10/10

Exceptional

22 Oct 2018

Sally

My room was small, not like what i saw in the picture but the view from the balcony was superb! Staff were very nice. They offered me everything, answered every question and tried to help all the time. Hotel has no elevator, we were okay to stay on 4th floor but elderly should choose well. Location is great, close to main attractions. Wifi was good. What I like the most is cinnamon tea at the lobby, everyone should try!

10/10

Exceptional

01 Oct 2018

LEONG

Pleasant Stay

Special thanks to the Male receptionist who upgraded my room.
Old Hotel but newly renovated. Everything just find.
Breakfast just had enough to eat.

8/10

Excellent

30 Sep 2018

Benjaporn

Close to the center

Pros
(1) Staffs are friendly and helpful especially Mr. Thuong. He help booking the bus from Hanoi to Sapa.
(2) The location of the hotel is closed to the center and Sun Plaza (where you can take a train to Fansipan Cable Car). Good for travelling around.
(3) Good Wifi signal.

Cons
(1) The room is not ready when we arrive (late at night) because the housekeeper forgot to clean it. But they did apologize and hurriedly clean the room.
(2) There are some smell on pillow sheet.
(3) No air condition but the staff said every hotel in sapa don't have this so I don't know

Overall
Good value for money. Would stay here again if back to Sapa.

8/10

Excellent

06 Sep 2018

Verified traveler

Nice and comfortable

Nice hotel. The staff dont speak English. No air conditioner

Partner

8/10

Excellent

29 Aug 2018

Thomas

Good Hotel

This was a good hotel overall. The staff were friendly and let me check in very early. Rooms were clean and the balcony was nice.

The downsides are that the hotel has no elevators nor aircon, however the staff let me borrow a fan which was sufficient because it was cool while I was there.

It’s a bit outside and uphill from the main area of town town. The karayoke bar across the street can be quite noisy at night on some (but not all) nights.

8/10

Excellent

05 Aug 2018

Stephanie

A lovely stay

We had a lovely stay at Lacasa Sapa Hotel. Staff were wonderful, very welcoming and attentive. Rooms were lovely and rather new! The hotel offers beautiful views. A very enjoyable breakfast.

Only downside would be that our tv wasn’t connected to any cable in the room and the bath wasn’t connected to anything so you had to fill it up with the shower head and afterwards (unknowingly) drain it and flood the bathroom floor! With these issues sorted, it would be a perfect stay - we loved the rooms!

Partner

10/10

Exceptional

31 Jul 2018

Utit

All staffs are friendly and helpful. When we arrived at night, the welcomed us with warm aromatic tea. They helped us to reserve a motorbike at reasonable price. When we would back to Hanoi, Ms. Mai helped to coordinate with our bus without our request. This is very good service indeed. Overall, the hotel condition is all brand new. Recommend to come here and feel the sense of Sapa

8/10

Excellent

17 Mar 2025

patrick

Sapa

Séjour convenable, l accueil très sympathique.
Le service pour le lavage de vêtement est rapide.
Le petit déjeuner est parfait, choix énorme.
Dans notre chambre la climatisation ne fonctionnait pas, l humidité sur les fenêtres pas terrible: limite de ce côté la

Friends_and_family Family

10/10

Exceptional

01 Jul 2022

ILHYEONG

무료로 족욕 쿠폰도 줘서 잘쓰고 거기서 추가금 내고 발마사지도 받았는데 좋네요. 방도 넓고 자유여행시 위치도 좋아요.

Leisure Friends

8/10

Excellent

02 Jan 2021

Heesub

가성비 굿

데스크의 직원이 매우친절하게 응해주었고, 뜨거운물도 잘나오며 전반적으로 가성비가 좋은 호텔이었다.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2020

Song

매니져가 너무 친절하고 문제가 발생 될시에 잘 챙겨 줍니다. 하지만 겨울에 우풍이 조금 들어오고 천장에 쥐가 돌아다니네요.. 베트남 생활한지 오래되서 그러려니 하지만 관광객 입장에서는 다를 수도 있습니다.

Business_and_leisure Friends

8/10

Excellent

03 Sep 2020

Verified traveler

친절한 직원이 있는 라까사

아직 정상화 전이라 조식포함이었지만 호텔 레스토랑이 아닌 맞은펀 쌀국수집에서 국수를 조식으로 제공함.
새벽시간과 늦은밤은 5분이상 온수를 틀어놔야 따뜻한 물이 나옴.
야간버스를 타고 이른 새벽에 도착했지만 직원이 친절히 응대해줌

Self

10/10

Exceptional

24 Jan 2020

INSU

가성비 최고 입니다.

할인 예약으로 1박2일 숙박했는데, 침실도 깨끗하고, 아침식사도 깔끔했습니다.
직원들도 친절하고....
객실에서 곰팡이 냄새가 없어서 좋았습니다

Friends_and_family Friends

8/10

Excellent

17 Jan 2020

Remy

L'hôtel a été rénové, les chambres sont assez grandes et sont confortables.
Il est très bien situé.

Par contre, les fenêtres ne sont pas du tout insonorisées et on entend trop le bruit de la rue.
Le petit déjeuner est toujours le même, il ne change jamais.
Aussi, il y a un supplément chaque nuit pour un lit enfant alors que la réservation a été faite avec un enfant.

Friends_and_family Family

8/10

Excellent

16 Jan 2020

Verified traveler

Nous avons beaucoup apprécié la gentillesse du personnel très dévoué. Le petit déjeuner était très bien.

Leisure Family

8/10

Excellent

03 Nov 2019

Verified traveler

Net hotel in het centrum van Sa Pa, netjes maar je hoort letterlijk alles wat op straat gebeurt. En ik zat op de hoogste verdieping. Ook in hotel hoor je alles, de gang de buren... Het eten is niet bijzonder lekker, beter buiten het hotel eten, er zijn genoeg eetgelegenheden in de stad. De receptioniste was heel vriendelijk en behulpzaam, wat mij doet neigen een hogere score te geven.

Leisure Self

10/10

Exceptional

27 Oct 2019

Verified traveler

The room is big, the breakfast is full of options and the view is gorgeous. Lacasa doesn't have an elevator but if that isn't a problem for you, make sure to ask a room from upper floors to get the best views!

Partner

10/10

Exceptional

19 Sep 2019

Gary

Great stay in Lacasa

We strongly recommend Lacasa hotels for people visiting Sapa and it's surroundings. A special thanks to the Lacasa personnel which are on top of things always willing to help ! Many thanks for the greetings post cards specially written to us by the personnel. A lot of special attention which are lovely.

Partner

10/10

Exceptional

10 Sep 2019

Chanokporn

โรงแรมสะอาด ห้องสะอาด น้ำชาหอม รสชาดดีอาหารอร่อยไม่แพงมาก พนักงานน่ารัก ราคาไม่แพง ในห้องน้ำมีไดร์เป่าผมให้ด้วย ทางไปโรงแรมจากลานสนามกิจกรมเดินไปถึงโรงแรมไกลพอประมาณแต่ไม่ลึกลับเกินไป

Friends

8/10

Excellent

05 May 2019

Verified traveler

部屋のシャワーが常に弱くなったり強弱があり不安定です。
ほかは満足です。

8/10

Excellent

16 Apr 2019

Jean-Michel

ROMANTIQUE

A proximité du centre ville dans un quartier calme. Chambre avec balcon vu sur la ville et la montagne. Sans acenceur.Attention sur l'autre façade ... Pas de paysage.

Partner

10/10

Exceptional

12 Apr 2019

Marita

FANTASTICO

Ottimo hotel per posizione e struttura. Ci siamo fermati 4 notti. Personale eccellente, gentilissimi e pronti a trovare la soluzione ad ogni richiesta.

Partner

8/10

Excellent

23 Feb 2019

Verified traveler

Good but loud room

The hotel was quite new with good rooms. Eventhough, the hotel is not in the hectic central area, the rooms are poorly sound isolated. We were kept awake either by the basement karaoke or loud other guests.

Partner

10/10

Exceptional

01 Feb 2019

LI-YING

優良的服務，舒適的住宿

房間翻新過，家庭套房空間大又舒適，熱水充足，環境頗安靜。附近道路好走，從飯店到教堂廣場只要3分鐘。接待人員親切，提供幫助，值得推薦。

Friends

10/10

Exceptional

29 Jan 2019

LI-YING

超值的服務，舒適的住宿

早餐豐富美味，接待人員親切有禮，用心解決我們的問題。房間翻修過，淋浴熱水充足，住宿舒適，安靜，離中心區只要2分鐘路程，很方便，朋友們都很滿意。經理中文流利，陪我們到Lao Chai Village及 Ta Van Village，我們在咖啡廳看著美景，搭配著咖啡，真是一大享受，還到民宿享用美味又便宜的午餐。我朋友眼鏡損壞，經理載她去眼鏡行處理，非常感謝經理，覺得你很用心經營。朋友們已迫不及待想再次到sa pa,並再次入住，真誠推薦Lacasa sapa hotel。

Friends

8/10

Excellent

30 Dec 2018

Thanachart

Not good enough!

Hotel is on a great location. The room was nice but the keycard reader took too long before we can get in the room, hotel did not allow us to have more keycard so if you travel as a group nothing you can do but ask prople in the room. There's no elevator so you have to walk all the way up yourself. We live on 2nd floor and we hear rain droups very loud all night. Breakfast was nice, unfortunately they never clean the water tank.

Partner