Home2 Suites By Hilton Columbus

10/10

Exceptional

03 Mar 2026

John

Excellent breakfast

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Elizabeth

The staff was incredibly sweet and helpful! Room was super clean ! Air worked perfectly and the parking lot was easily accessible

Friends_and_family Friends

2/10

Poor

24 Feb 2026

CHRISTINE

This was one of the worst hotel experiences I’ve ever had.

I booked my reservation through Expedia, and when I arrived to check in, I was told that the same reservation number was under a different name — and that person had already checked in. I showed the front desk associate the reservation confirmation on my phone, but instead of trying to help resolve the issue, she was extremely rude and dismissive.

When I asked her to please assist me in figuring out what happened, she accused me of being “combative,” which I absolutely was not. I was simply trying to understand how my confirmed reservation had been given to someone else. There were cameras at the desk, and I even mentioned that they would clearly show I was calm and respectful.

It didn’t stop there. When I asked about parking, she directed us outside but failed to mention that a parking pass was required to be displayed in the vehicle. My friend noticed a sign and went back inside to ask for one. At that point, the same associate was on the phone with the corporate office — after previously telling me she had no way to contact corporate and that my only option was to call Expedia.

The lack of professionalism, inconsistency, and poor customer service was shocking. I NEVER have left a negative review before, but this experience was incredibly disappointing and frustrating. Her name started with an A.

Friends

4/10

Poor

23 Feb 2026

kenneth

We booked the room for February 18th - 21. We did not have hot water for 18th and 19th a

2/10

Poor

18 Feb 2026

Amy

Unfortunately there was a problem with their broiler on 2/17 - 2/19 and there was no not water. Went to breakfast and there was no OJ or milk.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Amy

Clean, courteous

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Amy

Clean room. Nice amenities.

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

GLORIA

Room was spacious and clean

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Laura

Room was clean and comfortable. Breakfast was one of the best hotel buffets I have ever been to. Great staff too😊

4/10

Poor

03 Feb 2026

Cynthia

Check in due to Expedia was very poor as they did not properly communicate the reservation.

4/10

Poor

02 Feb 2026

Cynthia

Expedia on Friday evening, did not get its reservation to the hotel. This was embarrassing.

6/10

Pleasant

15 Jan 2026

Sherry

The staff was amazing but the room is dated, it needs new carpet, new blinds and smart tv’s to access your favorite shows while away from home. Not as nice as the other Home 2 Suites I’ve stayed at!

Leisure Family

8/10

Excellent

02 Jan 2026

Elizabeth

Very nice room and amenties

8/10

Excellent

29 Dec 2025

GLORIA

Clean and spacious room helpful staff

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

John

Room was clean. Nice breakfast buffet

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Gary

Nice stay

10/10

Exceptional

30 Nov 2025

Terrence

Great price, love the free breakfast and the staff if nice!

6/10

Pleasant

16 Nov 2025

Bob

Room was ok, staff was nice, breakfast was ok,
Location ok but not much around within walking

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Mary

Comfortable nice hotel

Leisure Partner

4/10

Poor

02 Nov 2025

Nina

The room needs to be updated as well as the beds. Very uncomfortable mattresses and could feel the springs. The linens need to be thrown away because they were so old. Definitely not worth the money. The staff were great and pleasant.

Leisure Family

10/10

Exceptional

30 Oct 2025

Ashley

Yea

2/10

Poor

29 Oct 2025

Amir

Doesn't matter what happened during the stay; at the end of it, I found out they charged my credit card without my permission or my knowledge.
If I didn't check my bank statement, I wouldn't even know about this charge.
Basically, they committed credit card fraud.

Business

10/10

Exceptional

26 Oct 2025

Lisbeth

Just amazing and very welcomed ☺️. Clean ,breakfast was amazing. Loved my stay ❤️

Business Family

10/10

Exceptional

19 Oct 2025

Mary

We were pleasantly surprised by the great quality of this hotel. In Columbus for a wedding, we walked several miles from the hotel to the Franklin Park and Topiary Park and walked 10 minutes home from the wedding at 9:30 pm. Felt very safe. Room, food, front desk all terrific. Would stay again for certain.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Amanda

Nice, clean with good breakfast! Pillows were flat but bed was comfortable. Careful checking in at night. The homeless will approach you if the staff doesn't get the door unlocked fast enough. I'd call the front desk before you get out of your car. Front desk was very helpful and friendly!

Friends_and_family Friends

10/10

Exceptional

08 Oct 2025

Kris

Clean and spacious room, helpful staff, comfortable bed, large shower

Leisure Family_with_children

10/10

Exceptional

07 Oct 2025

VINCENT

Sunday morning breakfast was disappointing: oven broke down so hot food was not available.

8/10

Excellent

05 Oct 2025

Alexis

Very convenient to freeway but quiet. Hotel is new and clean. King matttress was a little thin for my taste but everything else was fabulous!

Leisure Family

8/10

Excellent

29 Sep 2025

Lauren

Hotel was great. Surrounding area was

10/10

Exceptional

28 Sep 2025

holly

Staff was the best!

Partner

2/10

Poor

27 Sep 2025

matthew

Worst hotel

Absolutely horrible. Got the wrong room from what I originally booked. Front door was unlocked when we got the room keep. Felt Super unsafe. Bathroom door was broken and didn’t close. Got double charged for my room leaving me and my wife stranded in Ohio with 67 dollars in our account. Then was kicked out our last night because we didn’t have money to pay for our last night. Due to the double charge from the hotel. And never got compensation. Absolutely ridiculous and horrible customer service/ care.

Partner

10/10

Exceptional

15 Sep 2025

Caitlin

This hotel was so nice! I loved it!!! The staff was so friendly and accommodating!

Leisure Partner

4/10

Poor

06 Sep 2025

Cornelis

Staff not nice

The staf was not friendley.

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

Stephen

Clean room and great staff always!

10/10

Exceptional

31 Aug 2025

David

Breakfast was amazing!

Business Family

10/10

Exceptional

25 Aug 2025

Miss

A warm welcome

The team here make it. A huge thank-you to Misty Rice who came and gave us cookies when we were working on our laptops and offered us a meeting room. Lovely people.

Partner

10/10

Exceptional

20 Aug 2025

Stephen

Amazing

6/10

Pleasant

16 Aug 2025

Maureen

We didn't even stay here as we felt very unsafe.

10/10

Exceptional

11 Aug 2025

Ryan

One night stay

Starves amazing great location for our trip. Just little pricey for one night stay.

Partner

10/10

Exceptional

30 Jul 2025

Bastian

Great staff, always helpful and patience

Leisure Pet

8/10

Excellent

26 Jul 2025

Steven

Lobby is on the 2nd floor, which if I had read the email, I would have known that! Room was spacious with a couch and the bed was quite comfortable. Like most rooms with an air conditioner, the on/off during the night is disturbing. Shower was excellent, good height on shower head and good water pressure. Good breakfast options. I would definitely stay here again.

Leisure Partner

8/10

Excellent

23 Jul 2025

Lynne

Room was nice. Quiet. Think parking should be included in cost as it was unprotected/uncovered.

Leisure Family

10/10

Exceptional

23 Jul 2025

Marsha

Very Good breakfast with a variety of options. Easy parking. Very clean and modern.

Leisure Self

10/10

Exceptional

23 Jul 2025

Philip

Good place

6/10

Pleasant

11 Jul 2025

John

$23 for parking is way too much for a 2 star hotel

10/10

Exceptional

07 Jul 2025

Paul

Loved everything about it. Great desk people. Very clean room. Super well lit bathroom and walk-in shower. Very convenient and accessible parking on the 2nd floor. Convenient 10 minute walk to downtown Columbus!

Regards - Paul

Leisure Self

10/10

Exceptional

05 Jul 2025

Sherry

The breakfast buffet is really continental breakfast served buffet style. The hotel is A+ clean. The hotel is the East side of downtown. Overall very nice hotel. I would stay again. Limited dining areas but do offer Grubhub with free delivery.

Leisure Self

10/10

Exceptional

01 Jul 2025

Andrea

Nice and clean. Conveniently located

Leisure

10/10

Exceptional

22 Jun 2025

Howard

It was close to National Children's Hospital

Business Partner

10/10

Exceptional

18 Jun 2025

Amanda

Nice rooms! A few suggestions...there needs to be a stove in the rooms versus getting a portable stovectop from the front desk and with only having 1 bathroom in the suites, the front of shower needs to be covered instead of glass so if someone needs bathroom while another is taking a shower.

Leisure Family

8/10

Excellent

18 Jun 2025

Robin

The staff person that checked me out was not personable at all. She acted like I was a bother. The ice machine on the 4th floor (my floor) did not work, so I had to go downstairs to the 3rd floor each time I needed ice.

Business

2/10

Poor

12 Jun 2025

Allison

We confirmed early check in with the hotel before we left. Upon arrival we were told that our room wasn't ready. We told the lady at the desk that our early check-in was confirmed at 6am that morning. She told us to wait in the lobby and check back in 30-40 min. We waited a while and then asked for an update and she said a room was available. We go to the room and it was not the one we booked. We went back to the desk and asked for the correct room, king suite. All the king rooms were booked and we were told there is nothing that could be done. We stayed in the room and soon discovered a fruit fly infestation and then a roach the following morning in the bathroom. Parking was waived and we were offered a $50 gift card to expedia. Out $200. Never booking with expedia or hilton again.

10/10

Exceptional

11 Jun 2025

Jed

Hotel was great,

Friends_and_family Family

8/10

Excellent

13 May 2025

Jason

Weekend Festival Stay

Extended weekend stay for Sonic Temple Music Festival. Hotel was comfortable and very clean. Location was excellent, easy short drive to festival and close to several downtown restaurants, shops and bars. Hotel has a nice outdoor patio area with a fire pit. Parking can be a little tight, especially if you drive a full size truck or SUV. Otherwise, it's a good place to stay. I'd stay here again.

Friends_and_family Family

10/10

Exceptional

12 May 2025

Trent

This was my second time staying here while attending the Sonic Temple Festival. Comfortable clean rooms and friendly service.

Friends_and_family Friends

6/10

Pleasant

02 May 2025

Amber

Noisy, but staff was helpful and very friendly

Leisure Self

8/10

Excellent

30 Apr 2025

Melissa

The breakfast options for were modest. For the price, I think the hotel could do better.

Leisure Family

8/10

Excellent

18 Apr 2025

Brett

A experience

Leisure Friends

10/10

Exceptional

13 Apr 2025

Verified traveler

Ladies stay

The ladies at the front desk were welcoming and friendly. The breakfast was fresh and delicious and the lady taking care of breakfast was very helpful and keeping the buffet clean and restocked. Checkout was super simple and the hostess very sweet. The hotel being on the 2nd level made parking feel super safe since we were not on the street. The only thing I felt uncomfortable about was we were in a room with an adjoining door. I felt like it needed extra security for the adjoining door.

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Emily

The hotel was okay. I can hear every car going by, toilet paper and paper towels were thin. No hand soap in the kitchenette or bathroom. Bed was comfortable enough and the room was very soacious compared to most hotels

Leisure Partner

10/10

Exceptional

06 Apr 2025

Kaley

Overall a great stay!

Leisure Partner

4/10

Poor

01 Apr 2025

Eric

The pictures looked great in the listing but property didn't live up to them. Felt like I was catfished. Shower was mediocre, pressure was okay but the hot water capacity was nice. Bathroom door was broken. Bed was terrible. Tried breakfast the first morning and it was meh. Setup isn't great if there's more than a couple people wanting breakfast.

Definitely not on my list of places to stay when I fancy Columbus again. I should have waited and booked the junto or something else last minute for not much more. Booking ahead and trusting Hilton was not the play. This is one in the portfolio to look past

Leisure Partner

10/10

Exceptional

30 Mar 2025

Alicia

First time in Columbus, and we enjoyed our stay. Check in and check out were a smooth process. The room was modern and clean with a great kitchen. The continental breakfast had waffles, eggs, sausage, potatoes etc. It was a great price as well.

Leisure Family

10/10

Exceptional

24 Mar 2025

Shasme

The staff was exceptionally great and helpful.

Leisure Family

8/10

Excellent

18 Mar 2025

CHRISTINE

Definitely a go-to place to stay!

Room was super spacious and clean. Breakfast buffet was a little bland and heated food items were not fresh tasting or appealing, but service was efficient, and area was very clean and supplied. Coffee was strong, hot and fantastic!

Friends_and_family Family

8/10

Excellent

13 Mar 2025

Olivia

Excellent customer service. Very helpful and pleasant. Building/rooms tend to pick up a lot of noise from floor above but overall great stay

Leisure Family

4/10

Poor

09 Mar 2025

Melva

Mel S

I was not happy with not being told the price of parking upfront. I was also told it was close to the Schottstein center but it was ten minutes away instead of the three I was told. I was not happy and wish I would have gotten a refund.

Self

10/10

Exceptional

02 Mar 2025

Kevin

Overall great stay.

Leisure Family

6/10

Pleasant

02 Mar 2025

Debbye

The only good thing was the service. Our room smelled... the allow pets, and even though I love my fur babies this is why I don't bring them with me. They are stinky! The walls are also no sound proof at all, the mattress was awful... Won't stay there again. Location was ok!

Leisure Partner

6/10

Pleasant

26 Feb 2025

Chelsea

Obviously Pet friendly

Nothing terrible to say and nothing great to say. It’s definitely obvious it’s a pet friendly hotel.

Business

8/10

Excellent

19 Feb 2025

Shawn

Great location

Leisure Partner

8/10

Excellent

18 Feb 2025

Susobhan

I had an excellent experience staying at this hotel. The room was exceptionally clean and well-maintained, making me feel comfortable throughout my stay. It was thoughtfully equipped with a dishwasher, microwave, and refrigerator, which was a huge bonus, especially for guests staying for an extended period of time. Having these amenities available made it easy to store and prepare meals at my convenience.

The hotel also provided a complimentary breakfast, which was a delightful surprise. The spread was diverse and delicious, a great way to start the day.

One minor drawback was that the hotel did not offer an on-site restaurant, bar, or dining options, which would have been convenient. However, the guest service was overall decent and helpful during my stay.

I would highly recommend this hotel for a short trip, as it provides a comfortable, well-equipped environment, though those looking for dining or drinking options on-site might want to consider other factors.

Business Self

10/10

Exceptional

15 Feb 2025

Bianca

Great stay! Would return. Very clean.

Business Partner

10/10

Exceptional

08 Feb 2025

lucinda

It was a convenient place to stay while visiting Columbus for a couple of days.
Rooms were clean and quiet.

10/10

Exceptional

27 Jan 2025

Brian

Great property, staff was very friendly. No idea why I need to take the stairs in the event of a beheading, but it was still a nice place

Leisure

10/10

Exceptional

19 Jan 2025

Eric

While I was here for work, the staff truly made me feel at home. With such a welcoming and helpful staff, they truly made my stay that much more enjoyable rather than a hassle. Thank you team!!

Business Self

8/10

Excellent

16 Jan 2025

Mrs.

Well equipt room with kitchen and living spsce. Not dirty. Lots of storage. Convenient. Free breakfast was ok. Decent outdoor space and easy parking.

I did not appreciate the parking fee nor the couch and bed being unusually firm. However we were able to get comfortable and slept well. The amenities are plentiful for the price.

Leisure Partner

10/10

Exceptional

08 Jan 2025

Adam

I stay here about once a month. Staff is always friendly and my room is always clean.

Business Self

10/10

Exceptional

01 Jan 2025

Kayla

Loved my stay

10/10

Exceptional

28 Dec 2024

David

Parking was very convenient and the neighborhood surrounding it was nice.

Leisure Family

10/10

Exceptional

27 Dec 2024

Luis

Great location !! 0 Complains!

Business

10/10

Exceptional

25 Dec 2024

William

Very clean and a friendly staff. Breakfast isn’t the best, but still tolerable.

Leisure Family

6/10

Pleasant

23 Dec 2024

Constance

Unfriendly check in

Leisure Partner

10/10

Exceptional

13 Dec 2024

Barb

Very nice experience. Would recommend!

Leisure Partner

4/10

Poor

08 Dec 2024

Jared

No hot water for shower

average hotel with decent enough breakfast. Staff was friendly but we did not have hot water in the shower for for our whole stay

Friends_and_family Friends

8/10

Excellent

07 Dec 2024

Melanie

Clean hotel and friendly staff.

Leisure

10/10

Exceptional

06 Dec 2024

Jack

We were surprised to find all levels of dining within walking distance...especially delicious was India Oven across the street.

Leisure Partner

2/10

Poor

01 Dec 2024

Henry

The hotel staff were absolutely horrible! The shower gel dispenser in my bathroom was either broken or needed a refill and for two days I kept reminding the front desk to address the issue but nothing was ever done ! Thankfully I checked out this morning and can’t wait to get home to take a proper shower ! I also forgot my lotion and asked the staff if they happen to have some or knew where I could get some . They nonchalantly told be that I could check with a CVS pharmacy about 15 minutes walk away . Crazy because I had mentioned I didn’t have a car and the temperature was 24° ! Crazy experience after overpaying to the damned place to watch the Buckeyes get crushed for the 4th straight year by the Team up North !

Business_and_leisure Self

10/10

Exceptional

01 Dec 2024

Dennis

Great stay

4/10

Poor

30 Nov 2024

Krista

Dirty

Cockroaches in the room. Breakfast was not good. Very noisy with other guest in the next room.

Friends_and_family Family

10/10

Exceptional

26 Nov 2024

William

Hilton lives up to its rep

Perfect. It’s Hilton after all.

Partner

8/10

Excellent

16 Nov 2024

Verified traveler

Over all 4 ⭐️ out of 5

It is in a weird area, you have to go to second level parking to get to it, please be careful if training or snowing is a steep ramp area, you pay $23 just to park there which is crazy to us, breakfast looks like it would be good if you have no food allergies, very clean, friendly, pet friendly they have a big water dish as soon as you walk in it's sweet, plenty of food you can get delivered, nice kitchen area, bathroom was even nice, smelled clean, dishwasher, soaps, and everything you should need, we was there for a hospital trip so didn't use the stove was just to tired ordered out used the dishes nice thick glass dishes, table and chair was nice couch was okay pull out bed was decent, it was very easy to cool the room just not easy to keep cool or warm enough you can't move the vent piece so you feel it through the whole room no matter where you are, we had good price for a last minute trip and over all great hotel, our downfall was breakfast, parking fee, area was just not the best, have to go through some very bad areas to get there.

Business

8/10

Excellent

10 Nov 2024

DOUG

Breakfast could have been better. Coffee in room tasted bad. Parking was convenient, but expensive. Nice facilities over all.

Leisure Partner

10/10

Exceptional

09 Nov 2024

Glenn

Nice stay

Nice room ansstaff

Friends_and_family Family

8/10

Excellent

06 Nov 2024

Adam

Have stay here multiple times and my room is always clean, staff is always friendly.

Business Pet

10/10

Exceptional

03 Nov 2024

Stepfanie

The hotel location is very convenient but the area around it didn’t seem to be safe. The hotel itself is great, we had a great room and the staff was very nice

10/10

Exceptional

30 Oct 2024

Richard

Clean rooms. Solid, hot breakfast.

Business Self

10/10

Exceptional

28 Oct 2024

Michelle

Not close (walking) to Ohio stadium like Expedia says but only a 10 minute ride. Very clean and great staff!

Leisure Partner