Comfort Inn East

Canada , Moncton-NB
MONCTON, 20 Maplewood Dr.
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100 reviews shown

4/10

Poor

10 Jun 2026

Joy

The front dest lady was friendly and welcoming but once I was book in to my room what I saw in that room it made me sick , I ask for a refund right away my room was very filthy the bed sheet was stained looked unwashed the curtains in the room was very dirty but that was enough to deal with immediately ask for a refunded gladly the dest lady was kind and respectful refund me with no issue, that was the best part of my ten minutes observation of my quick stay that was my short experience other people stayed but that hotel was not for me.

Partner

4/10

Poor

08 Jun 2026

Jillian

Dirty, no towels, and very rundown.

Family

4/10

Poor

08 Jun 2026

ANGEL

The only thing that I liked was the spacious room and comfortable bed.

Family

10/10

Exceptional

08 Jun 2026

Lovett

Always a pleasure staying here, the staff is the best. The place is so clean, good breakfast, nice and quiet.

Self

8/10

Excellent

26 May 2026

Kimberly

6/10

Pleasant

26 May 2026

Michael

staff friendly but 50% of the time did not clean the room after saying they would.

breakfast options limited, could be improved

gym was a disaster, nothing worked

staff was smoking cigarettes out front too often and together

Family

4/10

Poor

26 May 2026

melinda

Not terrible, but the shower smelled awful and the pillows were small and all different - very uncomfortable. One felt like bunched up sheets shoved into a case. The place needs some updates. I wouldn’t have wanted to stay there for any longer than one night.

Self

10/10

Exceptional

22 May 2026

Lovett

Great

10/10

Exceptional

21 May 2026

Lovett

Great Place to Stay

Self

10/10

Exceptional

20 May 2026

Lovett

Top notch

Self

10/10

Exceptional

20 May 2026

Lovett

Top notch

Self

2/10

Poor

19 May 2026

Lisa

not impressed. not clean, bathroom filthy carpets dirty.

Family_with_children

6/10

Pleasant

17 May 2026

Virginia

Towel shortage, short staffed, staff overworked, cleanliness and maintenance has taken a nosedive with new owner.

Self

2/10

Poor

17 May 2026

Carolyn

I was disappointed how much Expedia increased the rate, based on what the actual room cost and none of the amenities were not of good quality and our room was not prepared with towels or shower materials, such as conditioner and body wash.

4/10

Poor

16 May 2026

Magdaleba

The breakfast was Inadequate and lacked options, the rooms were not up to standard for cleanliness there was mold around the bottom of the toilet where it’s attached to the floor, the pillows had a terrible Oder from them. The front entrance lacked preparedness for wet floor because it’s very slippery floor of the entrance on the tile. The floor only had a wet sign but the floor was still wet and I saw a person fell because of it and injury themselves. Not recommended.

6/10

Pleasant

16 May 2026

Joni

The room was clean and the bed was comfortable. The staff was pleasant. The rooms could use some updates.

Family

10/10

Exceptional

16 May 2026

daryl

I was thrilled to enter my large super comfortable room. I arrived early after driving up from NYC. The front lady met me with a big smile. She said come back in an hour and she made early check in available. The large tv has so many channels. The big bed so very comfortable. I rested the rest of the day before going to Brimfield antique fair the next day. I checked out at 5am I did not eat breakfast. I was totally happy to have stayed at this hotel. It was friendly and clean and oh so comfortable.

6/10

Pleasant

11 May 2026

Gwen

Average hotel, clean rooms, cold coffee

Family_with_children

10/10

Exceptional

11 May 2026

Wanda

Great

4/10

Poor

07 May 2026

Kat

We arrived late at night. Hotel room had smoke alarm that wouldn’t stop chirping (like when the battery is low). Had to move rooms. Blood stains on mattress of pullout couch. Previous flood in the bathroom has warped the base of the door that it is very hard to close. Took a shower and then realized there were no towels in the room. Weird dust clumps were blowing out of the fan- almost looked like mouse poop or bird poop (or mold) on the fan. We arrived at 1am after a long travel day, and the last thing we needed was to have to change rooms due to a chirping smoke detector. Add that to the other issues, and I would not recommend this hotel. It needs a major renovation. Staff were friendly- it isn’t their fault.

Family_with_children

6/10

Pleasant

05 May 2026

Nancy

Toilet was only 13 inches off the floor. This could be an issue with elderly or those with leg and knee issues. Bring you own shampoo and body wash as this hotel does not have the big bottles hanging in the shower and the little tube they give you will only last two people one day. You will have to ask for more every day

4/10

Poor

02 May 2026

Maria

Washcloth from previous guest left in tub, no shampoo, 7.30am pipes started banging continuously- checked out early. Elevator buttons not working, overdue on service inspection based on sticker in elevator. Lobby and corridors smell of cigarettes.

Self

8/10

Excellent

30 Apr 2026

RaeShawn

a decent budget hotel, stayed during January 2026 snowstorm and staff were great. parking lot was plowed quick and efficiently so cars could get in and out without trouble. + breakfast was served! nothing bad to say.

Self

10/10

Exceptional

28 Apr 2026

Jason

Very good!

10/10

Exceptional

28 Apr 2026

James

Staff was very pleasant rooms clean bed was comfortable with adequate amount of pillows I slept very comfortably

Self

8/10

Excellent

26 Apr 2026

Robert

The staff are

6/10

Pleasant

26 Apr 2026

Eugene

Okay

2/10

Poor

23 Apr 2026

Hendy

Terrible experience from start to finish would never stay here again was better off sleeping in my vehicle

Family

8/10

Excellent

14 Apr 2026

Emma

Happy with the stay

10/10

Exceptional

21 Mar 2026

Greg

Everything here was very nice. Very clean !!!!

10/10

Exceptional

19 Mar 2026

Arooj

Clean room

Friends

8/10

Excellent

16 Mar 2026

Douglas

Very attentive staff, clean room, and great location at a reasonable rate.

6/10

Pleasant

09 Mar 2026

Elizabeth

the room was fine especially for the price. the guy who checked us in was horrible. I stood at the desk for a while waiting for him to acknowledge me and he never did. I finally had to ask him if he was the one who could check me in. it was very late just after midnight when we arrived. but he was not welcoming at all. We had to ask for more coffee on several occasions, and it took them at least half an hour to bring more coffee. But overall, our stay was nice. I would stay here again.

Family

6/10

Pleasant

06 Mar 2026

Johnathan

No towels in room, had to chase someone down for them. No housekeeping during full 4 night stay. No desk clerk when checking out.

Self

2/10

Poor

27 Feb 2026

Chonique

I visited this property on the night of the snow storm in January. I got there and the first issue was that the toilet would not flush. I then went to take a shower and the water settled in the tub and would not drain. There was no hot water. It was also cold inside the room. On the sink inside the bathroom was shaved hair from a prior guest. I mentioned this to the person at the front desk and was told to contact the manager in a few days which I did but never got a response. I called the Choice Hotel CS and reported my displeasure but was promised a call back and no one has reached out to me.

Self

10/10

Exceptional

26 Feb 2026

Jason

We love this place. State are very friendly, knowledgeable and helpful … I recommend staying here. Plenty of places to eat and do .

Partner

6/10

Pleasant

25 Feb 2026

Matt

It was ok -
Hallways and street sounds were noticeable
Rooms nicely decorated and updated although beds kind of hard. Convenient to
Airport

10/10

Exceptional

21 Feb 2026

Bruce

Great stay
Clean
Comfortable
Convenient

8/10

Excellent

20 Feb 2026

Stephen

yes clean and friendly

Partner

4/10

Poor

20 Feb 2026

Bruce

Staff tried to be helpful, but they had no management support. I was later told that the \"manager\" was seldom there. The first room (suite) we were given didn't have a working TV in the sitting room or a light in the entryway. The replacement room had a bathroom door that wouldn't close. Since we had already moved all our stuff from the 1st room we accepted that.

Partner

10/10

Exceptional

16 Feb 2026

elder

Excellent

10/10

Exceptional

16 Feb 2026

Michele

Only complaint is that currently there is no breakfast available due to renovations. They should note that in their advertising.

10/10

Exceptional

15 Feb 2026

Justin

Clean and well put together!

10/10

Exceptional

13 Feb 2026

Lovett

Great

Business Self

10/10

Exceptional

13 Feb 2026

Lovett

Great

Business_and_leisure Self

6/10

Pleasant

09 Feb 2026

Mary Kinney

Wellll… for the price, the beds were clean, bathrooms were clean and the snow removal from the parking lot was prompt during and after a storm. However, no free breakfast either morning we were there (advertised on Expedia and told of it at check in??). The place needs some love for sure. It is literally showing its age a lot! But like i said its an inexpensive place to lay our heads while tending to local commitments.

6/10

Pleasant

03 Feb 2026

Sherline

The guy at the front desk had absolutely NO customer service manners whatsoever!! We felt like we were bothering him when we walked in. No good evening no welcome nothing!! Didn’t say anything about where the elevators are, ice machine, vending machine or even the fact that there’s no breakfast although it’s advertised online as breakfast available. He just had RBF on.
To make it worse, We walked into a room that was freezing!! You’d think that whoever cleaned the room had common sense to leave some heating on for being in the middle of winter! We had to leave the coat on the kids. It took over an hour for the room to finally feel doable.

Friends_and_family Family

2/10

Poor

02 Feb 2026

Sally

The front staff was didn’t have simple to it’s like making a room key right there they had to go the 3rd floor to get that done. The checking in process tools over 15 minutes there was no one else there. Also they don’t serve breakfast when it says it does, I wouldn’t trust it after all. Not a good idea 😖

Business_and_leisure Partner

10/10

Exceptional

02 Feb 2026

Adrienne

Very nice hotel. Staff was friendly room clean.

8/10

Excellent

28 Jan 2026

Leslie

The room was clean and comfortable. The breakfast was good.

Leisure Self

2/10

Poor

19 Jan 2026

Nicole

I didn’t have high expectations for a budget hotel, but I do expect basic standards such as cleanliness, adequate towels, and minimal professionalism from staff. Unfortunately, this stay fell short in all of those areas.

The room itself was unacceptable. The bathroom had moldy caulk and visible mold on the walls. Despite booking a room with two beds for two guests, only one bath towel was provided. When I requested an additional towel at the front desk, I was told they had run out. Lacking basic hygiene essentials is not reasonable, regardless of hotel price point.

Cleanliness was a consistent issue throughout the stay. Trash from a previous guest was found underneath my bed, which strongly suggests the room had not been properly cleaned before check-in. In addition, a large cobweb near the elevator on the 3rd floor remained there the entire time we were at the hotel—further indicating that common areas are not being regularly or thoroughly maintained.

The common areas—including the lobby and elevator—had a strong smell of smoke, making it unpleasant to move through the hotel.

Staff interactions were also disappointing. There was no acknowledgment when entering or leaving the hotel, and front desk staff appeared disengaged, frequently slouched over and focused on their phones rather than attending to guests.

Overall, this property failed to meet even the most basic expectations for comfort, cleanliness, and service. I would not stay here again.

Family

6/10

Pleasant

12 Jan 2026

Jocelyn

Everything in good working condition. As expected for the price.

4/10

Poor

03 Jan 2026

Steven

Arrived at approximately 2:15 PM and there was no one at the front desk. I was told that the front desk was performing other duties as they were short-staffed. There were stains on the elevator floor. Some of the shower supplies were depleted so they instead provided random travel size products that felt like they might have been from the previous guests.

10/10

Exceptional

31 Dec 2025

Robert

Parking and check in were easy. I was in East Windsor for a family event for New Year’s Eve and it was cold out.

There is no temperature thermostat. It’s just “on” or off. There is a knob to adjust heat output, but sooner or later it will be either too hot or too cold.

You literally have to keep getting up during the night, turning it off, or turning it on: either boiling hot and uncomfortably cold.

This is the 21st century. It’s not rocket science to install a thermostat with a feedback loop to keep the temperature constant within 1-2 degrees of the desired setting. Thank you for listening.

Leisure Friends

10/10

Exceptional

31 Dec 2025

Eric

Dave was a great host to say the least. If every hotel/motel had a person as smart, kind, understanding and caring about their job responsibility as Dave all travelers would have much better experiences within their trips. Thank you!

Business_and_leisure Partner

2/10

Poor

29 Dec 2025

Beth

They only made one bed when they came in a few times during our stay. Room had mold. Most people working there looked very sketchy.we would say hello and people just look at us. We had loss of $750 in gift-cards. The toilet in our room was unusable on our lest night. They gave us a plunger. We are older and my husband could not fix it. We asked to get moved and they gave us a new room but did not help us.The manager never called us to discuss our issues. Two dead bugs. Will not be back.

10/10

Exceptional

29 Dec 2025

robert

easy parking, very clean.

Partner

6/10

Pleasant

24 Dec 2025

Jeffrey

A very affordable room to stay in transit.

Business Partner

10/10

Exceptional

22 Dec 2025

robert

very clean throughout the property. food options abound.

Partner

10/10

Exceptional

22 Dec 2025

Virginia

Always come here. Safe for a woman alone.

10/10

Exceptional

13 Dec 2025

Laurie

Very nice staff, comfortable rooms, quiet environment.

10/10

Exceptional

12 Dec 2025

Gerardo

I booked this hotel for my father and mother, and I’m truly grateful for the experience they had. The location is perfect — right in the middle of everything. Whether you’re heading toward Massachusetts, the Hartford area, or anywhere in between, it’s extremely convenient.

I want to give a special shout-out to Arneta and Noble. I spoke with them beforehand because there’s a language barrier for my parents, and they were more than happy to help. They listened, accommodated every suggestion and need, and made sure my parents felt comfortable and supported throughout their stay. Their kindness and attentiveness meant so much to our family.

Thank you to the entire team, especially Arneta and Noble, for taking such wonderful care of my parents. We truly appreciate it and will absolutely be booking again.

Leisure Family

10/10

Exceptional

10 Dec 2025

dave

Everything was great.

Leisure Self

10/10

Exceptional

08 Dec 2025

robert

very clean well kept property. staff is the best.

Partner

6/10

Pleasant

07 Dec 2025

Ian

Everything you would expect from a good budget motel

6/10

Pleasant

01 Dec 2025

Paola

Beds weren’t too comfortable and nothing is around this location food wise

Business

6/10

Pleasant

28 Nov 2025

Kaitlin

The building was okay, it had laundry and a workout room and a decent breakfast. The biggest thing about the room was the bold around the bathtub… we stayed in 308 and they need to redo the caulking. It has black mold. They also did not get everything refilled in out room. It was nice enough but nothing to give more than a 3 stars for.
We went around Thanksgiving so it was empty and quiet.

6/10

Pleasant

28 Nov 2025

ken

The hotel was not clean nor was the room.

8/10

Excellent

24 Nov 2025

robert

very clean comfortable room.

Partner

10/10

Exceptional

23 Nov 2025

Donna

Staff always friendly and helpful.

Leisure Family

10/10

Exceptional

21 Nov 2025

Amanda

Parking was convenient.

Partner

8/10

Excellent

17 Nov 2025

robert

very clean room and bathroom. breakfast ok. plenty of dining options close by.

Partner

6/10

Pleasant

15 Nov 2025

Rose

Yes

10/10

Exceptional

11 Nov 2025

Karin

Nice clean room, friendly staff, breakfast included.

Business Family

8/10

Excellent

10 Nov 2025

Natalie

It was clean for the most part but the shower seemed a little dingy. Food was OK just same thing every day. No variety or nothing healthy. Otherwise staff was helpful.I’m

Business Self

8/10

Excellent

10 Nov 2025

Barry

Room was clean. Staff was pleasant. Convenient location. Breakfast was not so great, went to restaurant instead

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Paul

Very little staff on, when you need something

6/10

Pleasant

04 Nov 2025

Alexandra

The room was dirty - the bathroom had hair on the floor and the mirror was dirty.

6/10

Pleasant

03 Nov 2025

Clint

Room was not as clean as it should be.

8/10

Excellent

31 Oct 2025

Joseph

Parking easy, staff is pleasant. Hotel could use a refresh, feels old and tired. Also no shampoo in room, just conditioner? Weird.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Peter

This place is good property wise but excellent in service, responsiveness and friendliness of the staff.
Between the staff and its very convenient location to both the highway system and the airport this place is a real winner.

Business_and_leisure Self

8/10

Excellent

28 Oct 2025

Gail

Staff

Leisure Family

6/10

Pleasant

26 Oct 2025

Melissa

This place was a little cleaner then the other hotel I left. Being it was a last minute booking and i was tired, it did its job. Cleanliness was ok, first room given the door was open and smelled of sewer, went down stairs to get another room and this one was ok, there was a bag over the smoke detector and a spider in the corner, bed was old but i have back problems so i don't sleep well, i called the Front desk and let them know. I am a Dual GM of 2 hotels so I understand issues with rooms, again better than the Ramada i originally booked. Didn’t stay for breakfast so don't know how that was, but overall the hotel did its purpose.

Leisure Family

4/10

Poor

24 Oct 2025

Annette

Stay away unless you can’t afford anything else. The property is run down. The staff were a joke. It wasn’t very clean. Hairs on the bed, towels missing, tub calking atrocious. Very small breakfast area.

Friends_and_family Family

2/10

Poor

20 Oct 2025

John

When I went to the front desk to check in, no one was there and two others were waiting to check in as well. After waiting some ten minutes, and after two others came to check in, someone finally came to the front desk. Apparently, they were short cleaning staff and she had to help. If I hadn’t already paid for my room, I would have walked out

Leisure Family

6/10

Pleasant

19 Oct 2025

Scott

Comfortable bed and nice staff but the hotel isn’t as clean as it should be.

Leisure Family

2/10

Poor

19 Oct 2025

Harry

Toilet was left unflushed although seemed clean. There was only 1 towel. There were no washcloths, just one towel. The refrigerator was not cleaned. There was a grape juice that leaked all over the inside and maintenance had to come and clean the refrigerator after I had checked in. The Waffle iron for breakfast did not seem clean and no one had used it prior to me that day.

Business_and_leisure

2/10

Poor

18 Oct 2025

Steven

Dirty and smelly. I don't know how this hotel got an 8 rating. I didn't want to touch anything. Luckily I had alcohol wipes for the surfaces. Couldn't do anything about the smells or the stained towels and furniture.

Business

10/10

Exceptional

18 Oct 2025

Lovett

Great Staff

Business Self

10/10

Exceptional

17 Oct 2025

Lovett

GREAT

Business Self

8/10

Excellent

17 Oct 2025

DONALD

Good Hotel

Leisure Family

4/10

Poor

16 Oct 2025

Evan

Likely short-staffed. No one at the front desk and Waited for 10 minutes before checking in. There was no towel in the room and I had to request. Waffle machine did not work. Water dispenser broke. Quite dirty on the stairs.

Leisure Family

8/10

Excellent

15 Oct 2025

Sherry

Had everything we needed for a couple nights stay.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Joshua

Great hotel!

Partner

2/10

Poor

12 Oct 2025

Jean

I booked this for my wife and teen daughter who were making a visit to Amherst to see our older daughter. They had a late flight and I wanted to put them near the airport for convenience. Got the message below from my wife, very alarming given the positive reviews on Expedia. Not sure I will trust Expedia reviews or really trust Comfort Inns in general.

\"Appreciate the thought of being somewhat close to the airport but next time I’ll drive to Hadley at any time or write this one down as not good. Odd area. Had to park across a big busy street and cross in the dark. Guy outside on his phone threatening someone for money. Two women get dropped off in front of hotel then in the elevator with us obviously high on something. Almost midnight and can hear lots of talking. Be out of here soon. Yay.\"

4/10

Poor

06 Oct 2025

Faith

The toilet seat was broken. The sink wouldn’t drain. The bed had a weird stain on the cover blanket.

Leisure Family

8/10

Excellent

06 Oct 2025

Rashid

Good hotel for a

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Debra

The gentleman at the desk was extremely nice and very helpful.

Leisure Friends

6/10

Pleasant

05 Oct 2025

Robin

Needs improvement

Carpets and stairs haven't been cleaned in awhile. No half and half or splenda for coffee in the morning. Bed was comfortable - but there is no maid service at all for the room. Was there four nights - Bed never made, and only once was there a replacement towel. Lobby looks run down... Will say bed was comfortable... Room adequate.

Self

4/10

Poor

03 Oct 2025

Todd

Disappointed in condition of room and complimentary breakfast.

Business