Name: Best Western Plus Moncton
Address: 300 Lewisville Road, Moncton, CA

6/10

Pleasant

04 Aug 2026

Stephanie

Rooms were clean but no closet space and no place to sit in the room. Pool was great had lots of toys for the kids to play with but never any towels available. We always had to go to the front desk to ask for towels.

8/10

Excellent

03 Aug 2026

Joannie

Pratique pour un passage, près de tout!

10/10

Exceptional

02 Aug 2026

Melissa

We had two rooms to accommodate my big family. They were both very clean, and so was the property!

6/10

Pleasant

02 Aug 2026

Xiaodu

We were very disappointed by the speed of the wifi as we either couldn't connect our devices to the wifi or the wifi speed was very slow. The seating for the breakfast was not very intuitive as the overflow area was in a different room. The staff were very friendly and helpful.

10/10

Exceptional

31 Jul 2026

Justin

Clean renovated rooms.
Great cleaning staff and good breakfast.

8/10

Excellent

31 Jul 2026

Marc-André

Les chambres sont petites pour deux adultes et deux enfants, mais les lits étaient confortables. Le déjeuner était bon et près du centre-ville. Arrêt d'un jour sur la route.

10/10

Exceptional

31 Jul 2026

Josianne

Personnel super gentil! Déjeuner assez complet. Piscine et jouets pour les enfants un +.

8/10

Excellent

30 Jul 2026

Caroline

Breakfast lady really kind and helpful, clean rooms and towels on a daily basis .

10/10

Exceptional

30 Jul 2026

Jacinthe

Staff, clean Room et breakfast. The pool was too cold

6/10

Pleasant

29 Jul 2026

Cindy

Nice hotel
Ice machine broken
No towels for the pool, told to use our room towels. We had only 2 large towels

10/10

Exceptional

27 Jul 2026

Alan

The room was clean. The bathroom had a nice shower with movable shower head and shower chair. The pool was nice. The breakfast buffet was very good.

10/10

Exceptional

26 Jul 2026

Corinna

Enjoyable stay

Self

10/10

Exceptional

25 Jul 2026

Susan

Excellent front desk experience.

8/10

Excellent

20 Jul 2026

Jason

Hotel was clean and staff was top notch. My son said he loved the pool. The only complaint I have is we found the room to be dated and could use a makeover and maybe more lighting in the halls and pool area. Otherwise we really enjoyed our stay and beds were super comfortable

Family_with_children

8/10

Excellent

20 Jul 2026

Melissa Megan

Great stop on our way home from vacation. Breakfast was great. AC didn’t work in room, but we never asked to change room.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

kim

Great place to stay

4/10

Poor

19 Jul 2026

Abby-Lee

My husband and I stayed here for a week, which is not a cheap stay. We stayed in a king suite, and from the moment we checked in the problems began. We arrived around 7 on Saturday, the front desk staff did not even greet us, I walked to the counter he asked for my credit card. Did not say a word about what he was doing(trip was prepaid), ran my credit card, handed me paper with no explanation. I let this go and we continued to our room. The lock on our room did not work properly the entire week and three times our cards stopped working. We enter the room at $250/night and the couch is broken and sunken in. The bathroom doors paint had been completely destroyed by what looked like a dog. We settled and went to leave for the evening, I told the front desk to ensure I wasn’t charged. He never even acknowledged my words. Everyday, the restaurant staff snapped at my husband, even when he was helping their customers with broken equipment. Breakfast was constantly empty, water was always out in the coolers, and the hotel even ran out of eggs on day 6. The gym was 31 degrees, both AC units did not work and the blinds were broken. No towels in the pool area(not once), one remote in our room did not work. By day five I spoke with GM and was told I couldn’t be compensated due to booking with Expedia. Instead, offered $50 in “rewards” after creating an account. After a $3500 holiday(flight and hotel) I am extremely disappointed and we will find something else next year!

Partner

6/10

Pleasant

19 Jul 2026

Patrick

Rooms are small if each person has luggage. Breakfast was Good.

Family

4/10

Poor

18 Jul 2026

Yen

Room was quite small; hotel is dim and feels dingy. Breakfast staff made a great effort, but hot offerings were poor and of limited nutritional value.

Family_with_children

10/10

Exceptional

18 Jul 2026

Andrea

Comfortable stay, beds were great. It was nice having breakfast provided.

Family_with_children

2/10

Poor

17 Jul 2026

Chirine

Everything was fine. Breakfast and staff there were not good

Family_with_children

2/10

Poor

15 Jul 2026

Pierre

Quand nous sommes arriver à la chambre on s est aperçu que le divan était plein de tache blanche douteuse et en s’assoyant dessus le panneaux avant est tomber par terre, de plus le divan fait la banane ce qui fait qu’on est obliger de ce tenir pour ne pas tomber au centre. Je me suis plain a la réception qui m’a donner le nom du directeur général Mars Soukaina et son e-mail et je lui ai immédiatement écrit car ce n’est pas normal de payer pour un suite et de ne pas pouvoir utiliser le divan et la personne a la reception était au fait et ma dit que le nouveau divan arriverais en novembre mais on est en juillet. Le directeur ne m’a même pas répondu quel manque de respect envers sa clientèle et manque d’éducation de sa part. Ensuite j’ai demander pour faire du lavage mais on ma dit que la laveuse était briser depuis déjà 2 semaines. Belle hotel mais très mal gérer par un personne incompétente . tres tres déçu de Best western

10/10

Exceptional

15 Jul 2026

David

Nothing to report

Self

6/10

Pleasant

13 Jul 2026

Eric

Pros: Rooms were clean. Hotel is easy to access and a 30 minutes walk from downtown/bore park. Convenient water/snacks/etc. available for purchase at the front desk.
Cons: EV chargers were out-of-order, pool was not heated, parking very dark at night, breakfast offering was minimalist.

Partner

6/10

Pleasant

11 Jul 2026

Jocelyne

Hotel was very dark, and the breakfast was not the greatest. Location was excellent, hotel was clean.

Family_with_children

8/10

Excellent

10 Jul 2026

Mylène

Le déjeuner était bon :).

Family

4/10

Poor

10 Jul 2026

Nic

Staff was not really helpful. Tried to check in at 3 pm after a day of travelling and was told no. I understand that check in was 4 but the hotel front desk clerk didn’t even look to see if the room was ready just said no. We had to haul all our bags back to the car and drive around for an hour. Breakfast was hectic and I have sympathy for that staff they were working hard. Daily room service did not include making the bed apparently and at one point there were no towels in the pool area to dry off with and my daughter had to use a used one from the bin. Pillows were flat and had no support at all just all around do not recommend this hotel. I’m usually a big fan of best western but this one sucked.

Family_with_children

6/10

Pleasant

07 Jul 2026

Linda

The staff were extremely calm, friendly and knowledgeable and apologetic. They were very helpful with directions around the city. Breakfast was amazing. Although it would have been nice to have some hash browns and maybe some muffins or sweetbread like other Best Westerns offer. I was very happy with their French toast as that is something that others don't offer. I feel whomever is managing this Best Western is doing a poor job of guiding their staff. I would expect that their would be at least a couple of fresh towels in the pool area and maybe to switch their T.V. network to someone other than Rogers. After a long day of travel you would expect to be able to unwind with some T.V. or you would think BW would offer something like a discount considering this service was interrupted. Overall ,my stay here was very nice being close to the city ,yet far enough away for tranquility. Again, the staff were very friendly and empathetic.

Family

8/10

Excellent

05 Jul 2026

Rachel

Great quick stop travelling through. Comfortable room, great breakfast. The pool was cold, but we made it work.

Family_with_children

8/10

Excellent

05 Jul 2026

Jessica

Check in took 30 minutes, only one staff member working the front desk.
Pool could have been cleaner, good selection of breakfast food but not enough seating

Family_with_children

8/10

Excellent

04 Jul 2026

Trudy

Room clean. Staff friendly.

Partner

8/10

Excellent

03 Jul 2026

David

Very friendly staff. Door to room would not close on its own... rubbing on the carpet. Make sure you pull your room door shut

6/10

Pleasant

02 Jul 2026

Tun

It is too old, room is also too small.

Family_with_children

8/10

Excellent

27 Jun 2026

Linda

Breakfast was fine. Outside sign was not lit up and we drove past the property twice. I mentioned to front desk staff and next I looked it was in.

8/10

Excellent

26 Jun 2026

Craig

Staff were great.
Breakfast was a good size, unfortunately the breakfast area was small.

Family_with_children

10/10

Exceptional

25 Jun 2026

Éric

Great room!

Self

10/10

Exceptional

24 Jun 2026

Kortney

Quiet weekend, close by shopping

Family_with_children

10/10

Exceptional

21 Jun 2026

Jeanette

Place was convenient location, clean. Breakfast was good, even offered French toast.

Partner

10/10

Exceptional

20 Jun 2026

Nalin

Excellent service

Partner

10/10

Exceptional

20 Jun 2026

Alexis

Clean and modern....I had to leave much earlier than breakfast so I was not able to critic that.

Self

10/10

Exceptional

19 Jun 2026

Lisa

Best value for money we’ve had in a very long time. The price was right. The room was spotless. The breakfast was perfect. We will stay here again for sure.

Partner

2/10

Poor

18 Jun 2026

Michael

Very clean, quiet and a great breakfadt!

Friends

8/10

Excellent

18 Jun 2026

Michael

Close to shopping and restaurants

Family

10/10

Exceptional

12 Jun 2026

Ronald

La chambre propre et le bon petit dejeuner.

Partner

10/10

Exceptional

12 Jun 2026

Melissa

Clean hotel with a great breakfast

8/10

Excellent

12 Jun 2026

Dianne

Good

10/10

Exceptional

10 Jun 2026

Jordan

Good

Family

4/10

Poor

07 Jun 2026

Ona

Hands down to the breakfast ladies — they were wonderful! Thank you for the great breakfasts every morning.
Unfortunately, our experience with the pool was not as positive. On our first night, my youngest child discovered and picked up feces from the bottom of the pool after the kids had been swimming for about an hour. We immediately notified staff, and to their credit, they closed the pool right away.
However, several hours later the pool reopened, and the pool area remained messy for the rest of the weekend. Garbage was left lying around, and even after I gathered it into a pile by the door on the second day, it was still there on Sunday. There were also no pool towels available all weekend.
The rooms were okay and clean enough for a comfortable night's sleep, but overall the cleanliness and upkeep of the pool area left a lot to be desired.
Pros: Friendly breakfast staff, decent rooms.
Cons: Poor pool area maintenance, lack of pool towels, cleanliness concerns around the pool.

Family_with_children

8/10

Excellent

06 Jun 2026

KENNETH MARVIN

Awkward location.
Adjusting the temperature in the room was a challenge.
The facility, though, was clean and well-kept. The staff were friendly and helpful.
Breakfast was fantastic!

Family

10/10

Exceptional

05 Jun 2026

Patricia

Had a suite so we had a lot of room.
The breakfast food was ok and very convenient so we could grab a bite and get going. The hotel was very busy as thetevwasva concert in the city. We always stay at this hotel.
Staff always very friendly with smiles!

Partner

10/10

Exceptional

31 May 2026

Louis

We where there on a Saturday and it was quite.

Family_with_children

8/10

Excellent

31 May 2026

MIKE

Good hotel, near from everything in town.

Self

10/10

Exceptional

29 May 2026

Anne

Very clean and quiet. Breakfast included.

Self

6/10

Pleasant

25 May 2026

Jody

I internet was awful

Family_with_children

2/10

Poor

24 May 2026

Mario

Did not enjoy our stay here. Room was ok but on the first floor looking at the parking lot. People walking by when the window was open. We were near the pool so there were children and adults running and screaming in the halls after 10 pm. Pool was freezing. Breakfast was mediocre at best. Loud maintenance in the hall all day with no forewarning. Staff working long hours and seem poorly trained.

Partner

8/10

Excellent

24 May 2026

Jillian

The hotel was under renovations during our one night stay so taking this under consideration for my review. Looks like they are getting a little facelift with new hallway carpets which will be nice when completed, during our stay there was a strong smell from the carpet adhesive etc in the hallway and some construction debris. No big deal for my crew.
Room was on the smaller side, but clean enough. Bed was comfortable.
Breakfast was well stocked,
Kids enjoyed pool, said water was cold.
Found it expensive for the amenities, but in line with other local hotels.
Staff very friendly and helpful

Family_with_children

8/10

Excellent

21 May 2026

Barbara

The property was in a good location, had a nice breakfast included, rooms were nice size, staff was friendly, pool was okay but was too shallow, gym was small. The main con was that the elevator was not working and we were not given a heads up on that.

Partner

6/10

Pleasant

18 May 2026

Tharmini

Clean room. Decent Breakfast with limited choice. Location wise ideal to get to any place with no/less traffic. Closer to all amenitie.

Family_with_children

10/10

Exceptional

14 May 2026

Lucie

Everything was great, clean rooms and staff are very nice.

Partner

8/10

Excellent

13 May 2026

Peter

Room was clean. Curtains were shedded and bare thin. Elevator not working since December. No warning. Itis now May.

Friendly staff

Partner

8/10

Excellent

11 May 2026

Naomi

Hot tub jets weren't powerful. Elevator was broken which didn't affect us but we felt bad for the older couple ahead of us that were surprised with suddenly having to take the stairs.

6/10

Pleasant

11 May 2026

Carole Anne

The elevator did not work all weekend. So, I stayed in the ground floor. Was noisy. I did not use facilities.

2/10

Poor

08 May 2026

Michael

Staff were rude, poorly trained - not in uniform of any kind, if the guy working the desk was not behind the counter using computer, I would have assumed is was staying there. Local kids were using parking lot as a obstacle course with milk crates for the electric scooter.

Elevator is out of service, juice machine is out of order, wanted cash at desk for pop and chips would not allow me to bill room.

I travel for a living and will not stay here in the future

Self

6/10

Pleasant

06 May 2026

Pierre

Désolé mais propreté moyenne
Drap taché
Élévateur en panne
Servis en anglais seulement pour une province officiellement bilingue?

Partner

8/10

Excellent

05 May 2026

Maureen

The breakfast was good. There were a lot of different options.

10/10

Exceptional

25 Apr 2026

Richard

Super comfortable mattress/bed.

Very nice and clean Bathroom.

Microwave, Toaster, Large Mini-Fridge, Ethernet Port with cord for Laptops.

Plenty of storage space if you're a \"bring everything and more\" type.

Family_with_children

10/10

Exceptional

21 Apr 2026

kishan

Clean room

Very nice. Staff

Good breakfast

Self

8/10

Excellent

20 Apr 2026

LUC

Lors de mon passage, l'ascenceur était hors d'usage (et semblait être ainsi depuis un bon bout de temps); et on m'installe dans une chambre au 3e étage... à monter mes propres valises dans les escaliers.

Les planchers des chambres sont encore recouverts de tapis (dont la propreté laisse des doutes).

Autre que cela, le séjour a été correct, avec un bon petit déjeuner inclus.

6/10

Pleasant

18 Apr 2026

Margaret

Limited breakfast

4/10

Poor

17 Apr 2026

Christopher

Breakfast was ok for microwaved eggs, french toast and sausage or bacon. Room was in rough shape, sheers were torn the whole length , cobwebs on ceilings and mold on bathroom wall above toilet, seems to be real poor ventalation in there ie: no separate switch for a fan. Aslo we were on a 2 day stay and although clean staff came into room and removed garbage, they didn't replace the shampoo or toilet paper and no one wants to run out the latter first thing in the morning. The staff that we did interact with were fantastic.

Partner

10/10

Exceptional

09 Apr 2026

Hannah

Wonderful breakfast, quite place to stay

Self

10/10

Exceptional

05 Apr 2026

Louis

No issues

6/10

Pleasant

29 Mar 2026

Vincent

It’s fine. A bit outdated. I liked the huge bathtub in the actual room, where I could watch the tv while relaxing.

10/10

Exceptional

29 Mar 2026

Rebecca

Everything was great and they were very accommodating

Self

10/10

Exceptional

22 Mar 2026

Ian

Room was clean, modern and spacious. Highly recommend this hotel. Great staff as well

10/10

Exceptional

21 Mar 2026

Claire

The room was incredible. Bigger than expected and very well kept. The jetted tub was a great bonus to our stay. The pool was very clean and warm.
The breakfast buffet was amazing and the staff was great!

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Robert

Pleasant staff and hot tub king room was fantastic! Good breakfast as well and located close to get anywhere fast.

Partner

8/10

Excellent

20 Mar 2026

Cathy

Did not use the gym or hot tub/pool

Partner

4/10

Poor

16 Mar 2026

Terence

Hotel had a mouldy smell. The elevator was not in use due to renovations being completed. Room looked nothing like what was advertised. I just think there should be more transparency. But, I guess you get what you pay for. The deal was too good to be true!

6/10

Pleasant

16 Mar 2026

andre

Room was not very clean dust everywhere ..bedding was clean and comfy
Breakfast was not the best was OK
As soin you arrive on site outside all 3 flag are all in pièce...
When we went for check out the guy at lobby took time to answer because he was on his personal phone
Its not a Best Western plus at all

Partner

10/10

Exceptional

12 Mar 2026

Jeremy

Everything was great. Only downside which was out of their control. Was the elevator was out

10/10

Exceptional

10 Mar 2026

Sharon

Friendly staff, clean room, great location

Partner

6/10

Pleasant

08 Mar 2026

Evelyn

The wifi was terrible, everything else was okay

Partner

6/10

Pleasant

07 Mar 2026

Kelsey

The elevator was broken so that made things tough with 4 kids

Family_with_children

6/10

Pleasant

05 Mar 2026

Anne

Room was clean. Staff we didn't see much but good. The elevator not working and they have a mattress and other with yellow tape. Crisscross.A sign saying out off order would be much better. Suitcase and all going upstairs was very inconvenient.

Partner

8/10

Excellent

02 Mar 2026

jeffrey f

No elevator

Friends_and_family Friends

8/10

Excellent

02 Mar 2026

jeffrey f

elavator not working

Friends_and_family Friends

4/10

Poor

28 Feb 2026

Laura

Staff was very friendly. Hotel room was less than nice. ...mouse traps with rotten cheese on them under the couch and ant traps everywhere.

6/10

Pleasant

25 Feb 2026

Chance

Staff was great, accommodating, and kind. Pillows were absolutely terrible. Extremely uncomfortable.

Family_with_children

10/10

Exceptional

24 Feb 2026

Nicole

The only issue with our stay was that the elevator is not working and didn't know that before booking

Family

10/10

Exceptional

24 Feb 2026

Stephanie

Friendly staff, clean rooms and comfy bed!

Partner

8/10

Excellent

24 Feb 2026

TRICIA

The room was clean

10/10

Exceptional

18 Feb 2026

Vernon

Greeted by a cheerful receptionists, room was clean, comfortable and affordable and breakfast was terrific.

Partner

10/10

Exceptional

08 Dec 2025

kim

Hotel was very clean, breakfast buffet was great.

2/10

Poor

07 Dec 2025

Carol

1st Room was not clean, very cold. 2nd room not much better. Had to wear a coat to eat breakfast.Not going back!

Leisure Friends

8/10

Excellent

07 Dec 2025

Elaine

The room was very nice. Happy with the fridge and microwave

4/10

Poor

30 Nov 2025

Riley

Only reason I’m giving a 2 is because we atleast had one helpful staff other wise woulda been a 1 . When we checked in the girl sitting at the desk was unfriendly . We got our keys went to our room and it wasn’t the one we picked we went back down and the girl argued with us oh well it’s prepaid you get what you get . Unless we provided proof of pictures of the room we booked . We finally found the room option we choose that matched the room name I booked went back down and she still argued with us than argued with me that I didn’t book through Expedia even though I had proof and showed emails. Clearly I did or I wouldn’t have been able to check in …. Finally another staff from in back overheard and came out to help get it sorted until we got the room we wanted and
Booked but the other front desk
Girl argued with that staff in front of us and other guests in the lobby that it’s wrong and they can’t do that even though the girl was explaining to them it’s okay and that she wasn’t looking in correct places . All during this time the staff at the front desk would continue to stare at us giving dirty looks . If I didn’t already pay 256 dollars I woulda grabbed my bags and left .

8/10

Excellent

30 Nov 2025

Elaine

All the above

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Nathalie

l'ensemble de l'hôtel était propre et le personnel était très accueillant.

Leisure Partner

4/10

Poor

24 Nov 2025

Ginette

The room was terrible. Souds everywhere. I pais for a suite over 300$ and i nerver see that before. The room ad dust on headbord of the bed on table. The sofa bed was a mess. I never go back again.

Leisure Partner