Name: Park Inn by Radisson, Sydney
Address: 560 Kings Road, Sydney, B1S 1B8, CA

4/10

Poor

18 Jul 2026

Donella

The lighting is very poor and one light flickered a lot. The bathroom has no exhaust fan or grip mat in the bathtub so that you don’t slip in the tub. The faucet in the bathroom sink was the incorrect size as it was too close to the back of the sink and made it difficult to wash hands or rinse toothbrushes after use. The room was also an ex-smoking room as we could detect the lingering odour (being non-smokers ourselves). The floors were in rough shape; the veneers on the floor were coming up and there were gaps between the pieces. Wall painting did not appear to be professionally done - was rather haphazard. The toilet required multiple flushes for a simple one time use.

Family_with_children

8/10

Excellent

18 Jul 2026

Michelle

Room we booked was quiet I had a good sleep.Front desk was approachable.The only problem I had was the blankets and pillow sheets, I would like to suggest add some fabric softener to remove unpleasant smell.

10/10

Exceptional

14 Jul 2026

Wallace

Only complaint is washing machine was broken, only reason i booked here

Partner

6/10

Pleasant

14 Jul 2026

Roch

Floors in hallways needed updating. Toilets in suite need upgrading(toilets overflowing and always running). No elevators hotel had 3 floors

Friends

6/10

Pleasant

13 Jul 2026

Nancy M.

It was very difficult to get into pool area as the door wouldn’t work properly, there was a lock on the sauna, one of the three deck chairs had a big hole in it. The pool area did not look very appealing. I found our two rooms were kept clean inside and I liked linens but there definitely needs to be some maintenance done in the bathrooms. One of the rooms the toilet ran all night. Phones did not work and some of the doors to get into rooms were difficult to open. We had our two grandkids with us so the price was reasonable enough to have two rooms which made it a main reason we chose. Beds were comfy

Family_with_children

2/10

Poor

13 Jul 2026

Carrie

I would never recommend this hotel, nor Expedia, we were stranded in Newfoundland, our ferry canceled and neither this hotel nor Expedia would reimburse our hotel room...Expedia already took my money, they took it when I booked, now that I ciuld not physically be there, they said they could not do anything...senior staff at park place passed the buck to Expedia, Expedia passed the buck to the hotel...I got ripped off

6/10

Pleasant

12 Jul 2026

Ian

The bathroom was filthy, there was black hairs all over the rim of the sink, scum in the bathroom sink.
The bathtub barely drained after a shower, bathroom floor was filthy.
Pretty disappointing.

Partner

6/10

Pleasant

12 Jul 2026

Karen

The place is very dated. Cleanliness not great. Hair in the bathroom, crumbs on the floor in the room. Booked a single queen bed room, given a two queen bed room. Front end staff helpful. Desk lamp didn’t work. Ended up being the outlet. The bed lamp on the other bed didn’t work. Lighting in the bathroom useless. The lighting in the entire room useless. Would not recommend. The air conditioner, thankfully, did work.

Self

10/10

Exceptional

12 Jul 2026

Richard

We thoroughly enjoyed our stay❣️

Family

8/10

Excellent

11 Jul 2026

Audrey

Avoir des ascenseurs serait à prévoir.
Les espaces pour fumer sont mal positionnés avec le vent, odeur de cigarette à l’accueil.
Mauvaise insonorisation des portes de chambre
Manque de lumière et de ventilation dans la chambre et toilette.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Darcy

Beds were comfortable, blackout curtains were excellent. Property needs some updating, bathroom paint was peeling, room had an odor upon arrival. Things need to be addressed to maintain quality.

Family_with_children

6/10

Pleasant

09 Jul 2026

SYED AFTAB HAIDER

There was a big fly in the room. Cloud could not take it out during the whole stay.

Self

8/10

Excellent

09 Jul 2026

Bill

The ironing board was broken.

Friends_and_family Friends

6/10

Pleasant

09 Jul 2026

Louis

A/C need cleaning. At tjd pool the handrail needs repair.

Partner

6/10

Pleasant

07 Jul 2026

Kevin

The best thing about this room was good air conditioning. The room was dark and cramped.

8/10

Excellent

07 Jul 2026

FREDERICK

Very good place to stay. Excellent staff who ensure your needs are looked after in a very timely manner. Restaurant was great and very reasonable. Would stay here again.

Partner

6/10

Pleasant

06 Jul 2026

Richard

Need upgrating

Partner

8/10

Excellent

05 Jul 2026

John

Idjdjdjd right BBB

Partner

4/10

Poor

05 Jul 2026

Ghanshyam

We stayed there for two nights, 2 kids and w adults. The rooms looked clean on the surface. The toilet and sink were clogged. I had to call the maintenance. The response was within 30 minutes and the staff was courteous but it caused my family a lot of inconvenience. They had to use the common area washrooms by turn and couldn't take a bath that day. Next day I found a cockroach crawling in the bathroom. We checked out soon after.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Darren

Air conditioning in room was barely working but stay for the price was good

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Scott J

Very friendly staff. Room and lobby dated. Room was clean just old

Family_with_children

10/10

Exceptional

02 Jul 2026

Tanya

Would be nice if they had breakfast included.

Family_with_children

8/10

Excellent

02 Jul 2026

Renee

You could smell the amount of cleaning products used, and the floor felt damp. Lighting in the room was very dark, no overhead just lamps. And only lights by the mirror in the bathroom which made showering a bit dark.

Would be nice to have laundry facilities, even if coin operated.

Otherwise fine for the price I paid.

Self

8/10

Excellent

02 Jul 2026

daniel

Good

4/10

Poor

01 Jul 2026

Brenda

Clean your air conditioners, they were very dirty and leaked water on the floor. I thought it was a non-smoking place , all you could smell was Marijuana in the hallway. People being allowed to park in the handicap spots with no tag on their plate or in their windows.

Family_with_children

4/10

Poor

01 Jul 2026

Irina

Wrinkled bed sheets, cracked seeking, dirty tub and shower curtain, crawling insect in the bathtub

Family

4/10

Poor

01 Jul 2026

Jen

From the moment I checked in staff were argumentative and very unhelpful. The room was clean, for four people there was only two towels and three face cloths so needed to go request more at front desk as room doesn’t have a phone. Pool was very dirty and took the maintenance man several attempts to help us get the door opened to use the pool. All pool chairs were broken as well. This is my first stay at a hotel that I’ve ever had a bad experience. However staff kept reminding me that it is now under new management so things have changed and all the reviews were from old management. This is not looking good for the hotel going forward.

Friends_and_family Family

2/10

Poor

30 Jun 2026

Stephen B.

Found out upon check-in that dogs weren’t allowed even if they stayed in their kennel, but was told a rabbit in a cage could stay in the room. After rabbit was moved in, was then told that the rabbit couldn’t stay in there. Was offered a refund for the mixup, but then was told I’d have to request it through Expedia and after the whole misinformation with the rabbit, I didn’t trust that I would actually get the refund so our dog and rabbit had to sleep out in our vehicle overnight. The coil spring beds are terrible and similar to a pull out couch mattress. Small outdated 16 year old TV. The hallways are in desperate need of renovations. Centre courtyard is not maintained. Washroom mirror had dirty water marks all over it and there were hairs around the tub and stuck to the wall next to the hair dryer. There’s also no elevator here so bringing luggage that doesn’t roll into your room is a pain. Luckily, the front desk person was able to switch us to the second floor. We’ve been travelling from Ottawa, ON to Corner Brook, NL and this place has been by far the worst experience so far.

Family_with_children

6/10

Pleasant

30 Jun 2026

april

Hôtel definitely needs to be updated!!

Family_with_children

6/10

Pleasant

30 Jun 2026

Jillian

Room was not well cleaned. Bathroom desperately needed a vacuum. Room was very loud due to the bar being busy

Family

8/10

Excellent

30 Jun 2026

Jolayne

Was a good place to stay

6/10

Pleasant

30 Jun 2026

Greg

Room was not in great shape for being renovated in 2025
Sheets were clean but looked well used with staining not bright white.
Halls are dingy and carpet looks very old.
Bathrooms are tiny. Would not be my first choice to stay in Sydney. Definitely going back to staying at the comfort inn when in town

Self

6/10

Pleasant

29 Jun 2026

daniel

Les commodités chambre correct mais manque beaucoup de ménage à l'établissement

Friends

10/10

Exceptional

29 Jun 2026

Alan

Spacious rooms, lots of parking, pleasant staff. We very much enjoyed live music and food at the bar. Definitely hoping to return soon.

Friends

10/10

Exceptional

29 Jun 2026

teri

No breakfast offered.
Quiet and very comfortable beds.

Partner

10/10

Exceptional

28 Jun 2026

Martin

Great hotel for the price Easy to find location

8/10

Excellent

28 Jun 2026

Duncan

did not eat breakfast. Staff was very proficient.

Partner

10/10

Exceptional

28 Jun 2026

Corinne

We stayed in room 220 last night and the door doesn’t work right you have to really slam it … which is not very convenient when you’re coming in at midnight and maybe people are already sleeping

Partner

8/10

Excellent

28 Jun 2026

Melanie

We read some negative reviews after booking this place, but the room and property were clean. Yes, a bit dated but very comfortable. The staff was great and we had a great nights sleep. Don’t believe the reviews. We did not see one bug.

Partner

10/10

Exceptional

28 Jun 2026

Judy

This is the 3rd or 4th time I've stayed there and I definitely will do so again. All the staff were excellent in assisting me (as soon as they saw us) with my sister who has mobility issues. I had a problem if the TV and they were right there. The young man was very helpful. (I caused the problem)

The room was very clean, but maybe the bedspreads and pillow cases could be ironed. Very wrinkly. Looked as if they were left in the dryer for a longtime after being dried.

Family

6/10

Pleasant

28 Jun 2026

Renee

A tale of two ratings — but the staff win it.

We stayed one night while exploring Cape Breton with family, using Sydney as our base for a day trip to Louisbourg. The location is genuinely convenient — easy downtown and waterfront access, ample parking — and the staff were an absolute highlight. Warm, helpful, and attentive in every interaction. A true ⭐⭐⭐⭐⭐.

The building, however, tells a different story. Some renovations have clearly taken place — new flooring, updated bathroom vanities, fresh paint — but the fundamentals still need attention. Doors that require some extra love to close, a shower head with a mind of its own, a connecting room door without a lock, and no elevator were some of the surprises we experienced. The lack of an elevator is worth knowing before you book, especially for families.

We didn't make it to the restaurant, but the breakfast smelled absolutely amazing — enough to make us wish we'd built in more time.

The team here clearly cares, and with some continued investment on the functional side, this could be a solid go-to in Sydney. For now, a fair ⭐⭐⭐ — carried upward entirely by the people.

Family

10/10

Exceptional

28 Jun 2026

Don

.

Partner

8/10

Excellent

28 Jun 2026

Elaine

Room is clean and staffs nice

Family

10/10

Exceptional

27 Jun 2026

Robert

Endroit et chambre propre, personnelle très courtois!

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Erin

This was honestly a great hotel to stay at! The room was clean and comfortable, the staff was friendly and helpful. The parking situation is the only down side, the parking lot was completely full and all handicap spots were taken so I had to park pretty far from the doors with my wheelchair. People also kept parking directly in front of the main doors and the parking spots are also really close to the doors so I had to wait a few times for taxis to move so I could leave the parking spots.

Partner

6/10

Pleasant

26 Jun 2026

Jenna

The building from the road looks run down. The check in staff were nice. It’s a bit frustrating that my Tangerine MasterCard was not accepted… it’s still a valid credit card. The room was small but had what it needed. I did like the water pressure in the shower. We also liked the fact that the fridge was bigger than most hotel mini fridges. Also nice that there was a microwave. However when my husband sat at the desk to do some work…. He found a cockroach taped to the side of the tv stand!!! We did an inspection of the room and didn’t find any other cockroaches or any other bugs but it was still a bit off putting. The bed was very comfortable. I did like the lights on the headboards. A few outlets didn’t work in the room. I do like that check out wasn’t until 11am. We didn’t try the restaurant but the menu posted in the lobby looked tasty! We did not need to use the gym or pool or anything extra.

Family

10/10

Exceptional

26 Jun 2026

Melvin

Very friendly and attentive staff

Partner

10/10

Exceptional

26 Jun 2026

James

Room very clean andmfortable bed co

Self

10/10

Exceptional

24 Jun 2026

Lynn

Rooms were great! 2 floors no elevator! Staff was great, the restaurant was good!

Friends

8/10

Excellent

24 Jun 2026

Keith

Everything is going fine, no issues but no breakfast

Partner

8/10

Excellent

24 Jun 2026

Keith

Dated but good, restaurant next door

Partner

8/10

Excellent

22 Jun 2026

Brian

This was a clean facility with friendly staff. Rooms were comfortable and well maintained. The building is older but is not run down. It was much nicer than another place I stayed that charged more.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

Raymond

I liked the friendly staff. What I didn’t like was the lighting in my room. It was a joke.

Family_with_children

2/10

Poor

22 Jun 2026

Brett

I stayed here for about 5 nights I had bugs on the ceiling,bug on the floor in the bathroom plus my sink was dirty with orange stuff I room wasn’t cleaned 1 time during them 5 days plus all the cracks in the wall I took pictures very said

I came home from
Alberta I don’t think I’ll stay here again

Self

2/10

Poor

21 Jun 2026

Sharon

The price from website was different from what they actually charged me. I had to pay more and the hotel itself after paying what we paid to say there looked more run down our TV didn't work and neither did our in room phone. There was still garbage from last guests and cob webs. I know where not to stay again.

Partner

10/10

Exceptional

19 Jun 2026

Stanley

Room was clean, staff was helpful when asked. The restaurant had a good selection of food.

Self

8/10

Excellent

18 Jun 2026

Gabriel

Super helpful staff

Partner

6/10

Pleasant

17 Jun 2026

Donald

Staff were friendly but premises weren’t what I expected

Friends

8/10

Excellent

15 Jun 2026

Barb

I did not have breakfast

Partner

8/10

Excellent

15 Jun 2026

George

Liked the location. My companion enjoyed the pool on two of the days we were there. Due to our activities away from the motel, we didn’t use many of the facilities.

Friends

10/10

Exceptional

15 Jun 2026

Eric

Very friendly and helpful staff. Front desk attendee didn't hesitate to help with the TV in room that didn't seem to be working. But he was able to fix it no problem,and also let me have a little bit later of a checkout for my convenience.

4/10

Poor

14 Jun 2026

Sandra

We were accommodated by providing us a room on the main floor due to an issue with stairs. The room however was awful. We stayed there at the start of the trip and our room was a lot better than the one on the way back. In this room the bedding was all wrinkled and dingy, the duvet on my sisters bed even was ripped. There were no bedside lamps and there was a wobbly one standing the the corner. The bedding was so bad that I looked under the sheets at the mattress and there was no mattress protector or pad and this was disgusting to me! The bathroom floor was dirty and the floor in this room was lifting and they had glued a cheap black indoor outdoor mat to what I suspect was missing flooring. We slept in our clothes and were really upset and couldn’t get out fast enough in the morning. The location of the hotel is good but this place to me had fallen considerably below the Choice Inn standards. I did notice all the other rooms that were being cleaned had mattress protectors. Our beginning stay was ok at best but the way back was brutal. We definitely would not stay again. They had a restaurant on site and while my sister was out in the parking lot she observed the kitchen door open with no screen . Health standards obviously were not being adhered too. It always seemed busy enough just not our cup of tea.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Megan

Comfortable beds

Friends

8/10

Excellent

14 Jun 2026

Edmond

Front desk employees went out of their way to be helpful. Room was very clean.
The water in the pool was cold, and we did not swim in it. The ad said heated pool.

Friends

6/10

Pleasant

13 Jun 2026

Niki

I didn’t like the

Family_with_children

6/10

Pleasant

12 Jun 2026

Diane

Il y a un restaurant sur place ce qui est pratique.

Partner

8/10

Excellent

11 Jun 2026

Mark

Beds were comfortable, property needs some updating, things need to be addressed to maintain quality.

Friends

2/10

Poor

11 Jun 2026

manuj

Worst hotel ever stayed at, in hotel rooms are in basement with no lift, washroom exhaust did not work.
Many spots were not at all cleaned. No breakfast,
I requested the lady in front for room change and she is like we dont do room changes its our policy.

Family

8/10

Excellent

10 Jun 2026

Jason

A bit outdated, but great location and outstanding staff.

Self

4/10

Poor

10 Jun 2026

Paul

The room only had 2 small lights. It was very dark in the rooms. The flooring moved as in. It was not installed properly. The outside of the building looked very run down.

6/10

Pleasant

10 Jun 2026

Louise

The price and location near downtown and ferry

Partner

6/10

Pleasant

08 Jun 2026

leo

The reception was new so did not know much but there was a chap there “Trent” maybe, the general helper handyman doorman etc he was great
So thanks

Family

10/10

Exceptional

08 Jun 2026

Les

Super friendly good location

10/10

Exceptional

07 Jun 2026

Phillip

The staff was wonderful. Their breakfast is excellent. There rooms were very clean. The bar was very nice, small, though. The cleaning ladies we're very accommodating.
I stayed there for a week and really enjoyed myself

Partner

8/10

Excellent

05 Jun 2026

William

Amenities were very good. Good to have a pool and basic gym. Beds were very comfortable and great pillows.

Partner

8/10

Excellent

05 Jun 2026

vincent

The room was very clean . The staff were pleasant and helpful

Family

10/10

Exceptional

04 Jun 2026

Michele

Coffee machine was broken.

Partner

4/10

Poor

04 Jun 2026

Rebecca

The bathrooms were outdated and unfortunately not cleaned well prior to our stay. I did not use the tub or shower as it seemed dirty. Also the fire alarm went off in the evening, but it is not super loud through heavy hotel doors, if I had been asleep I don’t think the alarm would have woke me. The room does have a fridge and microwave which is nice. Location is good.

Partner

10/10

Exceptional

04 Jun 2026

Tauseef Ali

Amazing experience will visit again

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

karen

Bar live entertainment and the restaurant was good.

Partner

6/10

Pleasant

31 May 2026

Mary

The room was clean but dated. The staff were excellent and the breakfast was good with excellent service.

Partner

8/10

Excellent

31 May 2026

Brian

shower curtain rail needs fixing , bathtub will no drain seems plugged drains very slow draining.
coffee tasted bad , it's tap water..

Self

6/10

Pleasant

27 May 2026

Tina

The water pressure was very poor. I couldn't take a shower as there was only a dribble of water.

The staff were very helpful. We had a lamp that didn't work and the male staff member was quick to bring another one

Friends

8/10

Excellent

24 May 2026

Jonathan P

Can’t say enough about the staff super friendly and incredibly helpful
I needed to leave a couple bags after check out for a couple hours and they were best kind
Room was nice and that’s what matters

Partner

8/10

Excellent

22 May 2026

Serg

This hotel is too overpriced, if you lower the price, then everything will be fine!

Partner

10/10

Exceptional

21 May 2026

Jeffrey

excellent

2/10

Poor

21 May 2026

Rodney

Bugs - hair - property is run down.. not pleased to say the least.

Self

6/10

Pleasant

21 May 2026

D

Staff are good. Property is old and dated. Rooms are old and dated.

Partner

10/10

Exceptional

21 May 2026

France

Breakfast it was excellent!
Staff wow!

Partner

8/10

Excellent

19 May 2026

Robert

Comfortable bed. Good breakfast. Friendly staff.

4/10

Poor

19 May 2026

Bethany

Room wasn’t swept, there were stains on the furniture. Something smelled off and musty, no ventilation in the bathroom. There was a shortage of towels. You can hear other people talking in other rooms clearly when you’re laying down. Won’t be back. Felt gross just being there.

Family_with_children

8/10

Excellent

18 May 2026

Sarah

Great location

Partner

8/10

Excellent

17 May 2026

Lori

A

8/10

Excellent

15 May 2026

Janice

Room was clean and the bed was very comfortable. Breakfast was good and very reasonably priced. Friendly staff.

Partner

10/10

Exceptional

13 May 2026

Kelly

Had a great two nights stay here while we waited for our Ferry crossing. Very quiet and clean.

Family

4/10

Poor

13 May 2026

Joe

Bed was clean and somewhat comfortable. When we walked in, room was cold and damp (no heat had been on), when it was turned on, would only heat to 66•. It was cool and damp through the night. There was peeling paint everywhere and holes in the wall about the vanity. This was a last minute, late night stay. I wouldn’t recommend it if you had a choice.

Family

8/10

Excellent

12 May 2026

Sally

Room was clean. Staff nice.

Partner

6/10

Pleasant

10 May 2026

Timea

Old hotel, needs updates.

Friends_and_family Family

2/10

Poor

05 May 2026

ATIF

I just found good staff who refund me for my other day because i wanted to leave the hotel. I had bad experience. Mattress was terrible and pool was not working. AC has garbage inside.

Family_with_children

4/10

Poor

03 May 2026

Promise

Nothing. The beds weren’t cleaned. Moved to another room. Stil dirty beds. Dirty floors inside room and hall way didn’t smell to nice either. I didn’t stay. Got out of there

Family_with_children