Holiday Inn Sydney - Waterfront

10/10

Exceptional

10 Mar 2026

Hailey

Staff was amazing

10/10

Exceptional

27 Feb 2026

Donald

great location easy access and food is fantastic

Business

10/10

Exceptional

22 Feb 2026

Lloyd

Clean room.. Staff was great..

Partner

10/10

Exceptional

21 Feb 2026

Patricia

Great stay. Clean room, super nice staff, and the kids loved the pool and slide. It was easy and relaxing. We’d stay again for sure.

Family_with_children

6/10

Pleasant

15 Feb 2026

Diane

Better parking not snow cleared. Housekeeping later in day.

Friends_and_family Family

2/10

Poor

09 Feb 2026

Stephanie

My stuff went missing and the front staff had to go look for it and i had bloon for my daughter for her birthday that i left in room and it got thrown out

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Steve

Friendly and helpful staff!

Business_and_leisure Family

4/10

Poor

25 Jan 2026

Brian

There was a hockey tournament which i was not inform3d of.11pm at night there was kids playing hockey in the hallways...nothing would of been done if i did not call the front desk.very dissappointing.Also if you book a night at a hotel..there should be a spot to park ur vehicle...paying for parking was not very nice to have to do.especiallty considering i had to make a parkint space as ther3 was none for us to park in.

Leisure Partner

8/10

Excellent

22 Jan 2026

Clarence

We stayed in one of the newly renovated rooms, and thought that it was awesome.

Business Partner

10/10

Exceptional

21 Jan 2026

Nadine

Spotless, smelled good, very spacious!

Leisure Family_with_children

8/10

Excellent

12 Jan 2026

John

The room was very clean and spacious

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Jessica

Convenient location!

Leisure Family

8/10

Excellent

01 Jan 2026

Corey

Television didn’t work in our room, had to change rooms for that reason. Other then that everything else was perfect

Partner

6/10

Pleasant

01 Jan 2026

IVO EDUARDO

I chose this hotel because it was the only one offering hot tub at the moment I booked. I really wanted to use it after a long drive. The hot tub was out of order as well as the laundry. I understand repairs may be needed but the guests should be informed about these situations on the website before booking or after booking. The room was clean, the bed is comfortable. The shower is placed too low and also with a very low water pressure. Staff was friendly at every moment. Not a terrible stay at all, but there are better options for the same money.

10/10

Exceptional

31 Dec 2025

Mary Ruth

courteous staff, very busy NYE here. Hotel in the middle of renovations but otherwise very nice.
pool and waterslide lovely
hot tub out of order

Family_with_children

10/10

Exceptional

19 Dec 2025

Faithe

The room was spotless when we came in, and it was extremely comfortable. The staff was welcoming and they weren’t judgemental or made me feel uncomfortable. I extremely enjoyed my stay and will be going there again when there is an event at the big fiddle.

Leisure Friends

8/10

Excellent

17 Dec 2025

Donald

Great Staff and the 2 restaurants had great food

Business

10/10

Exceptional

16 Dec 2025

Holly

Grear

2/10

Poor

15 Dec 2025

Sheri

Horrible, packs of hockey players and we got put on the 2nd floor…pet friendly floor! Dog barking as we got off the elevator on a very dirty carpet. Left immediately.

Leisure Partner

6/10

Pleasant

13 Dec 2025

Michelle

Good

Leisure Partner

10/10

Exceptional

13 Dec 2025

Wanetta

Amazing staff ... amazing hotel

Leisure Family

10/10

Exceptional

13 Dec 2025

Amber

Room was beautiful and clean and staff were super accommodating and nice!

4/10

Poor

06 Dec 2025

Mai

Very old and dirty

6/10

Pleasant

02 Dec 2025

Neville

Reno wake up noise was very annoying an apology at check out with a free $8 parking was hardly a compensation offering considering when booking thete was no mention of renos.

8/10

Excellent

30 Nov 2025

Karen

Clean room - a bit dated but in the process of renovations. Great location by the harbour. Friendly staff.

Leisure Partner

8/10

Excellent

27 Nov 2025

Cymone

Clean room

10/10

Exceptional

20 Nov 2025

Will

Great view. Friendly staff.

8/10

Excellent

18 Nov 2025

Jeffrey

Construction. Staff were nice and the Eave restaurant was quite good.

8/10

Excellent

17 Nov 2025

Erica

Clean rooms and good staff. Nice views

Business

10/10

Exceptional

11 Nov 2025

Nancy

Very friendly staff. Very clean rooms.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Sabrina

Downtiwn

10/10

Exceptional

05 Nov 2025

Michael

Staff & location were great!

Partner

10/10

Exceptional

02 Nov 2025

Sabrina

Good

2/10

Poor

26 Oct 2025

william

Room was very dirty and had a bad smell of bleach and mold …. The shower had no curtain so water got all over the bathroom.

Leisure Family

8/10

Excellent

20 Oct 2025

Donn

Only gripe was construction noise during the day. Renovations on floor above. Otherwise quite a pleasant stay.

Leisure Partner

4/10

Poor

20 Oct 2025

Kyle

Room was fine. Wish i was told i would have to pay an additional 100 dollars on check in. Been to many hotels and this is the first time ive had to pay anything like that. Typically the cars would be charged AFTERWARDS and only if any damages were done. Very unlikely ill be back solwly because of that.

Leisure Self

8/10

Excellent

19 Oct 2025

Patricia

It was what I expected bu the place needs an uplift.

Friends_and_family Friends

6/10

Pleasant

18 Oct 2025

Bob

Hotel was dirty and noisy due to renovations. Please include this information on your booking site

Leisure Partner

6/10

Pleasant

18 Oct 2025

Hasan

Carpet was dirty, bathroom needs update specially the shower. Nobody mentioned about paid parking until check out. Would be nice to

Leisure Partner

4/10

Poor

17 Oct 2025

Neil

Tired hotel - in need of a good refurb. Check in staff were pleasant and helpful. Outside my door was a pile of dirty plates and glassware - I thought I’d been sent to the wrong room. Bed very soft / but clean sheets and a spotless bathroom - hot shower and clean towels. The area surfing big the hotel it a big dubious. Over

4/10

Poor

17 Oct 2025

Muhammad

The pool side area was really poor with no towels or staff around requested to bring towels on reception then took 40-45 minutes to get the towels to use in pool with the kids.
Breakfast was a surprise to have order only one specific meal per person and was not a buffet service was really disappointing. Bathroom has no toothbrushes or toothpaste. Like small things and paid $400 for one night for 1 bedroom that’s honestly a lot and i’d never been recommended to anyone else even will tell all of my friends not to go there.

Leisure Family_with_children

6/10

Pleasant

17 Oct 2025

Francisco

The location is great, but the hotel is in dire need of renovation

Partner

8/10

Excellent

16 Oct 2025

Janet

Breakfast and dinner options were very good. Staff were nice. Building was under renovations which was needed as the rooms/hallways needed a refresh. Location was good to wharf and restaurants. Beds were comfy.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Janice

We loved the view over the harbour.

4/10

Poor

11 Oct 2025

Marco

Room was very outdated, noise with renovation immediately above us was loud, we knew about it, but was surprised the room rate was still where it was considering the condition and noise. Was in meetings all day so had the DND on the door, when asked for extra towels and cups, etc. for coffee, it was sloppily done (didn’t take away used towels, didn’t include coffee lids, etc), the second night they didn’t even go into the room (DND sign was removed) and left the extra towels, etc in a garbage bag in front of the door for us to find when we returned from dinner. Not very welcoming, nor accommodating.

Business_and_leisure

10/10

Exceptional

11 Oct 2025

Dave

Renovations being done without much inconvenience to the customers

Leisure Family

6/10

Pleasant

08 Oct 2025

Mary

Parking lot is in poor condition.
Water power stopped around 830 am. Must have been due to rennovations.

10/10

Exceptional

07 Oct 2025

Damin

Clean room, had a nice view of the waterfront and could see the worlds biggest fiddle from the our room

Leisure Partner

8/10

Excellent

05 Oct 2025

Melanie

All good- staff, room had a great view, dining room/ lounge food was good except the coffee - not hot and tastes bad.

Leisure Family

8/10

Excellent

04 Oct 2025

Eric

Beautiful area

6/10

Pleasant

03 Oct 2025

Lech

The other two Holiday Inn properties we stayed in on this trip offered free breakfast. We didn’t qualify apparently. The property is under renovation. At no point during the booking process was this disclosed. The A/C was exceedingly loud, the taps dripped, there were huge stains in the bathtub. We were still charged full price. Snack area was a huge rip off. $4 for a chocolate bar? They were $2 at the other properties. Access stairs to the lower parking lot were blocked off. Would not stay here again

Leisure Family

10/10

Exceptional

02 Oct 2025

Jeffrey

Fantastic breakfast, great location near many things to do downtown

Leisure Family

6/10

Pleasant

02 Oct 2025

Ashley

Room and hotel were ok, unfortunately booking though Expedia does not warn that the hot tub was not working and that you need to book a specific package for the ‘free’ breakfast. This was disappointing as the breakfast and hot tub were two of the reasons we chose this hotel with our kids for vacation.

Leisure Family

10/10

Exceptional

01 Oct 2025

Marc

Perfect place to stay

Leisure Family_with_children

4/10

Poor

29 Sep 2025

douglas

Nice view of harbour.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Kelly

Air conditioner unit makes a lot of noise and does not work very good
Kept me awake most of the night until I shut it off

10/10

Exceptional

28 Sep 2025

Mary

Very clean quiet with a great view! Just a short walk to great pub with music!

Leisure Partner

8/10

Excellent

24 Sep 2025

Marian

Dirty around toilet bowl.
Tv didn’t work. Night manager could not get it work. Lights didn’t work in part of the room.

Leisure Partner

4/10

Poor

24 Sep 2025

Murray

Room was poor to terrible. Not clean. Beer bottle caps on the floor. Hair in the bathroom. Water in the elevator.

Leisure Family

10/10

Exceptional

21 Sep 2025

Jarrett

Great stay.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Carol

Close to waterfront

Leisure Partner

8/10

Excellent

21 Sep 2025

Robert

Upgraded to a renovated room which was very good.

Leisure Partner

10/10

Exceptional

19 Sep 2025

G Luc Joseph

The view from our room was amazing. Great staff. The room was a little dated but everything else was amazing.

Leisure Partner

6/10

Pleasant

17 Sep 2025

Cindra

Unfortunately the property is under going a Reno. We were compensated for our falling apart bathtub n stained rugs.

Leisure Friends

6/10

Pleasant

15 Sep 2025

Wendy

Ocean view, Eave restaurant were great. Property was under renovation and that was not disclosed when the hotel was booked. Rooms are pretty shabby, but clean. More than one coffee pod per person would have been nice.

Leisure Partner

6/10

Pleasant

12 Sep 2025

Erika

There was an older man at reception who seemed to have zero interest in customer service, reminded me a little of Basil Fawlty. Key cards easily demagnetize.

8/10

Excellent

10 Sep 2025

Michael

Nice but, not worth the money for the construction

Was a nice stay at this property, a bit pricey for not having an operating hot tub which we were looking for. As well as the property is going through construction and at very early in morning it sounded like a drill was going to come through the wall or ceiling. Ah well, was the 1st time in the region and thats what we focused on.

Partner

8/10

Excellent

08 Sep 2025

Rodney

Very nice hotel on the waterfront.

Very nice hotel with a very nice room overlooking the harbour. Convenient to lots of restaurants although we have breakfast included which has been good.

Partner

8/10

Excellent

07 Sep 2025

Rishabh

Holiday Inn Sydney should think of renovating their property specifically their room amenities, toilets inside the rooms as they were too old or may be from 70’s. No complimentary water bottle was provided or a jar or glass was kept and no cream or milk was available for morning tea or coffee.

Leisure Family

2/10

Poor

07 Sep 2025

Anna

Outdated. Stained dirty carpets. Locks that hardly works properly. You will spend time trying to get in your room. Noisy air conditioner/ heating system. Bathroom tub is stained with dark marks on the floor surface. Flush sometimes don’t seal so it just keeps flowing. Too expensive for the quality of the place.

10/10

Exceptional

07 Sep 2025

Mike

Had a wonderful harbour view, staff was friendly and walking from the hotel to local restaurants and tourist attractions was ideal. Would definitely come back!

Leisure Self

10/10

Exceptional

06 Sep 2025

Randy

Overall we were very happy with our stay. Staff were super friendly and very helpful. I understand renovations are underway so expect it too only improve. Really need some better wall outlets as plugging in device chargers was a bit of a challenge. Parking lot retaining wall and steps are in need of repair. All things considered though we would stay there again.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Skye

We enjoyed being on the waterfront and walking every morning. Dog Charlie was treated like a king.

Leisure Pet

4/10

Poor

04 Sep 2025

Linda

This hotel is an excellent location right beside the waterfront / boardwalk. The hotel is showing its age, carpet and hallways had a musty smell. Beds are the old spring mattress and not very comfortable.

Leisure Family

8/10

Excellent

03 Sep 2025

John

Harbour location

4/10

Poor

02 Sep 2025

Maryann

Mold in bathtub. One of the most treacherous bathtubs I have ever experienced. The tub floor was actually concave and slippery. Why would anyone build a bathtub like a boat bottom?
Breakfast was good—only redeeming feature of the stay.

10/10

Exceptional

02 Sep 2025

Malgalit

Staff is nice, complementary breakfast, kids had fun water slide at the pool only down side hot tub wasnt working bu all in all excellent

8/10

Excellent

30 Aug 2025

Sherri

The hotel is showing its age but was being upgraded. The location was great. Easily walkable to the harbour front and restaurants in the area. Our room overlooked the harbour - beautiful!
Upon arrival there were 2 people at the check in desk - one was on the phone and the other was talking to a colleague about work. Once the colleague left, the check in clerk continued with work and we were left waiting without any acknowledgement. He seemed preoccupied. The lounge staff were welcoming and friendly. Beds were comfy. Hotel was quiet. Overall our staff was nice.

Leisure Friends

10/10

Exceptional

29 Aug 2025

Peter

Great food. Nice indoor pool and water slide. (Hot tub out of order). Friendly staff. Picturesque location on the waterfront boardwalk.

Leisure

10/10

Exceptional

28 Aug 2025

Emily

Very nice hotel, clean and quiet.

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Barbara

One suggestion would be to leave more coffee pods in the room. One each is not enough. Also no creamers in the amenity package.

Other than that the hotel was great.

Leisure Partner

8/10

Excellent

27 Aug 2025

Steven

I was very disappointed very sparce in lobby the room smelt of stale smoke no complementary water facilities would just about make 3 star

Leisure Partner

8/10

Excellent

26 Aug 2025

Kristen

Nice rooms

Good:
Spacious rooms with comfortable beds and pillows. Nice view. Food in restaurant was excellent. We would definitely go back

Not perfect;
Check in was very slow. Guest in front of me was waiting 10 minutes while the desk clerk was doing something on the computer. Then he helped the guest. By that time there was a line up behind me

Partner

6/10

Pleasant

24 Aug 2025

Marilyn

There aren't many hotel options in Sydney. This is a dated property that is undergoing some upgrades. Our kids enjoyed the pool and we had access to laundry machines which was convenient. We had a view of the harbour which was nice. There is no A/C and we were quite hot at night. We had issues with our toilet and needed to have looked at twice which was a bit frustrating. There is no breakfast included with your stay. We found the price was expensive for what you get but like I say choices are limited in the area.

Leisure Family

10/10

Exceptional

24 Aug 2025

Lois

Just back from a great stay at the Holiday Inn in Sydney. Breakfast included with our stay was excellent. Loved the entertainment in the lounge in the lobby. Very good, walkable location.

Leisure Partner

8/10

Excellent

24 Aug 2025

Celestino

Room was dated.

10/10

Exceptional

22 Aug 2025

Laura

Wish I knew that the hot tub was out of order.

Business_and_leisure Friends

4/10

Poor

17 Aug 2025

Cody

Beds wore out and had rips
Smelled musty
Hot tub wasn’t working
Food onsite was terrible

4/10

Poor

17 Aug 2025

Katarzyna

Room and hallway smelled terrible, carpets in the room and hallway looked like never shampoo vacuumed. Wall paper was falling off the wall in the bathroom revealing black mold.

Leisure Family

6/10

Pleasant

16 Aug 2025

Albert

The noise at night that lasted until 0:45 in the morning. Loud music that I could hear from the 7th floor. Surprise was we had to pay for our parking. Breakfast wasn\"t included in the price of the room.

8/10

Excellent

16 Aug 2025

Catherine

Comfy bed. Nice large space with great views of harbour. Staff were friendly. Room was a bit dated, but renovations are underway so I’m sure that’s in the plans to be addressed. Hall carpet definitely needs a refresh. It’s quite worn and dirty which always puts me off when I first check in to a place. Again, the ongoing renovations may address this issue.

Leisure Family

10/10

Exceptional

16 Aug 2025

Kelly

Great stay. Dining options close by and in walking distance.

8/10

Excellent

16 Aug 2025

Darryl

Check in was quick and easy, staff were excellent. Parking was very limited. Hotel is under improvement so dated halls/rooms should be more modern soon. Great views of Bay from our upper floor room.

Big festival kickoff at nearby Fiddle venue on our arrival so loud concert until midnight.

Leisure Family

10/10

Exceptional

14 Aug 2025

Richard

Great spot would stay again

Leisure Family

8/10

Excellent

13 Aug 2025

Sanjay

Nice property location

Leisure Family_with_children

8/10

Excellent

13 Aug 2025

Helmut

great waterfront restaurant view.
Greataccess to things and places we wanted to go.

Family

10/10

Exceptional

13 Aug 2025

Emily

Great experience!

Leisure Family_with_children

8/10

Excellent

11 Aug 2025

Michael

Food options near the hotel are really good and not too extravagantly priced. The bed and sleeping arrangements restored us and made mornings better. We had our own car so travel was easy. The desk staff were very helpful and accommodating. The room maintenance was not terrible, but could have been more thorough. Moreover, the hotel is being renovated and it’s a good thing: it needs it. However, you can look out onto a section of Sydney Harbour from any room. Aldo, between all the small boats (motor or sail) and the massive cruise ships that visit the harbour, we sat and watched, captivated. Plus, the surrounding communities brought different cultural events to the town including a massive car rally. The welcoming nature of Cape Breton folk is so charming , we couldn’t help but love their hospitality.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Laurie

Very close to cruise ship port

Leisure Family

8/10

Excellent

11 Aug 2025

Karen

I felt that the staff could have been more accommodating. For example, is the restaurant open for breakfast?, Nope. Only to find out that the restaurant was open

Leisure Self