Name: Holiday Inn Sydney - Waterfront
Address: 300 Esplanade, Sydney, B1P 1A7, CA

6/10

Pleasant

17 Jul 2026

Catherine

Room smelled like pee …
Staff weren’t so welcoming. Felt like they dread me even walking in those doors.
I think it’s wild we have to pay for parking when there was no parking spaces to begin with.
They should have someone monitoring the pool because my kid was hurt from another sliding down the water slide with a “wet floor” sign … parents didn’t care cause they were just sitting down there drunk, drinking alcohol …

Friends_and_family Family

2/10

Poor

16 Jul 2026

Quang

No breakfast included like other hotels. Additional charges for everything including parking & resort taxes that was NOT disclose during check in. Brought up a charging problem and staff did not care to address issues or switch rooms. Power in room went out for a few hours cause of hotel renovation.

Overpriced waterfront property, would NEVER recommend or go back again.

Family_with_children

8/10

Excellent

16 Jul 2026

Dr. Dev

Spacious & very clean room. Unfortunately the bathroom ventilation is poor resulting in the smoke detector being triggered when the bathroom door is opened after taking a shower.

Breakfast costs extra.
Parking costs extra.

The breakfast ladies were amazing.

8/10

Excellent

14 Jul 2026

Lawrence

We were given a large room with a spectacular view of the marina. The room was very clean, but the T.V service was spotty on many channels. We had a nice swim when the pool was quiet during dinnertime, but not all the Jets in the hot tub were working. The breakfast included many choices.

Partner

8/10

Excellent

13 Jul 2026

Douglas

I feel that a 4pm check-in time is absolutely ridiculous. There are some guests that stay one night and are leaving on the 5am flight. With your check-in time those guests are not in your hotel for 12 hours and paying $300+ for the night. Beautiful hotel and view but 4pm is wrong. Hire some more cleaning staff again. Cutbacks are best in other sectors not cleaning staff.

10/10

Exceptional

13 Jul 2026

BONNIE

Loved it all

Partner

10/10

Exceptional

13 Jul 2026

Sarah

The stay was wonderful and the room was clean. Everything was to our standards

Partner

8/10

Excellent

09 Jul 2026

Serge

staff and parking were great

Family_with_children

8/10

Excellent

09 Jul 2026

GLORIA

Room was beautiful thank you

Partner

6/10

Pleasant

07 Jul 2026

Tim

It was a good hotel, great location. The grandkids loved the pool. The hotel is clean, but the hotel was under construction. The parking lot needs to be paved and stairs repaired from parking lot A to B.

Family_with_children

6/10

Pleasant

07 Jul 2026

Greg

Overall, found the site needing / or conducting renovations. Badly needed for this aged facility. Definitely not worth the $$$$. The restaurant had a good menu and friendly staff. As was the front desk.

Partner

8/10

Excellent

05 Jul 2026

Mary

Hotel was lovely on the first floor. Restaurant was great as well.
Rooms were clean but hotel is quite old. Needs to be updated.
Staff was quite lovely.

Partner

8/10

Excellent

05 Jul 2026

Sheila

We stayed one night and enjoyed the pool. The staff were friendly and we had a lovely view of Sydney harbour. Only complaints are the air circulation in the room. The bathroom smelled funny as the moisture was not ventilated out of the room and it was difficult to sleep due to feeling sticky in the room. The hot tub as well, only one jet worked but other than that, served our needs for the one night.

10/10

Exceptional

04 Jul 2026

april

Coffee machine didn’t work

Family

10/10

Exceptional

30 Jun 2026

Deanna

We had a harbor view and were upgraded to a king suite. I loved the extra space. Helpful front desk. In a good area for the boardwalk and restaurants. We enjoyed the stay.

Partner

8/10

Excellent

29 Jun 2026

Sheila

Arrived on a rainy afternoon and spent the rest of the day in the hotel. Please to have access to TCM and enjoyed two old movies. Evening meal and breakfast taken in the bar/bistro and both were nothing wonderful, but good travelling fare to meet our needs. All the staff we came into contact with were pleasant and helpful, particularly at breakfast.

Partner

10/10

Exceptional

27 Jun 2026

Elaine

The rooms were great. We had a newly renovated room. It was lovely. The restaurants were both terrific. The food was awesome.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Joseph Jean Michel

All good

Partner

6/10

Pleasant

26 Jun 2026

Mark

We were upgraded to a junior suite and the “new” renovations were done very poorly.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Edelbert

Our room had a great view of the water. The parking was okay but a little steep on the bottom. The staff were friendly and the buffet breakfast was simple and delicious.

Family

10/10

Exceptional

25 Jun 2026

Dalton

Great staff and hotel our first vacation to Sydney was such a success and largely because of the great staff and room at this hotel. We will
Be back!

Friends

4/10

Poor

22 Jun 2026

Anthony

Rooms were okay. Clean but bed was very squeaky. Undergoing Reno’s so halls and elevator was very grungy. Restaurant was very nice

Partner

6/10

Pleasant

20 Jun 2026

Curtis

Under renos common areas were dirty but room was clean!
Some amenities were closed due to renovation.
Room was ok…. Large room could have used a better arm chair..

8/10

Excellent

17 Jun 2026

Bruce

Property is being renovated, and they're doing it not floor by floor but scattered so no floor was with out noise or work going on. That being said the renovations are good.
The location was really good close to restaurants and sights to see.
Staff was more that willing to help and guid you.

Partner

10/10

Exceptional

14 Jun 2026

Ivan

Under renovations. Too many barking dogs on site for us.Breakfast was buffet & was ok.

Partner

4/10

Poor

10 Jun 2026

Tracy

Service staff in the kitchen are wonderful.
The room view was excellent.

Now the not so nice.

Customer service manager Chau, is unprofessional and overtly arrogant. Snearing while chewing his gum he openly muttered how staff were going to hear from him about doing their job. Prepaid meals not readily available.
The entire hotel was under renovations, not just the fitness facility. This caused noise and elevator disturbances on a consistent basis.
Noise in the hallways, slamming doors and arguments were not dealt with informally and timely by management.

Partner

8/10

Excellent

08 Jun 2026

Richard

Bed was great, room was clean and convenient for everything. Was irritated at being charged for parking. That was a surprise given free parking on the street on weekends.

Friends

8/10

Excellent

06 Jun 2026

Shona

Hotel undergoing renovations which we were not made aware of at booking so no laundry facilities or leisure facilities. Work ongoing during the day which was noticed.
Hotel indeed tired and room showing signs of age although views were good over the marina etc.
one bottle of water and two coffee cartridges in room which when two in the room seemed a bit mean but managed to catch one of the staff who happily gave me more coffee.
Breakfast was included which was perfectly adequate with lovely staff on hand if anything required.
Parking an additional charge at $7 which seemed reasonable but would have thought that could have been waived due to renovations and lack of facilities available.
Location met our needs but if we had been made aware of renovations we would not have booked.

Partner

6/10

Pleasant

06 Jun 2026

Judy

The hotel was under renovation which impacted on our stay. Eave restaurant was good but the food at the breakfast buffet in the pub was cold, tasteless and coffee was bad by any standard. We were surprised by the breakfast experience as we had a good experience at this same pub the afternoon before with a very helpful bar tender. The price for the buffet was extremely inflated for the food and service we were given. We have had much better FREE buffet breakfasts at other Holiday Inns.

Partner

10/10

Exceptional

02 Jun 2026

Eric

Everything

Partner

8/10

Excellent

28 May 2026

Gavin

Overall the stay was pleasant. The staff at front desk and restaurant were excellent. The property is going through a renovation so hard to truly judge cleanliness but there was a lot of stuff hanging about and elevators were untidy. The fridge in room didn't work and hot water takes a while to get going. Parking was okay but lower lot made me nervous. But the stay met my needs and the room was comfortable with a great view.

Self

10/10

Exceptional

28 May 2026

Mae Ann

We had a great time staying. Staffs were helpful. Our dining experience with buffet breakfast is exemptional. Big thanks to Carol for being so accomodating and setting a great service with a big smile always. The view in our room is beautiful though the property is not as clean as expected because of the renovations going on...The downside part is the parking space because you have to pay a parking fee and will charge you everyday with $7. I think parking space should be included in the amenities and guest should not pay for it.

Family_with_children

10/10

Exceptional

21 May 2026

Anita

Everything was excellent!

Self

10/10

Exceptional

18 May 2026

Amrita

I felt the staff was a bit cold and unpleasant but otherwise the hotel is clean and well located downtown Sydney.

Friends

10/10

Exceptional

09 May 2026

Derreck

Great service

Business Family_with_children

8/10

Excellent

08 May 2026

Robin

Full disclosure, the place was getting reconstructed while I was there. This is a property I have stayed in the past ad might have missed the heads up.

The room was clean itself and was fully functioning, do believe this place had a decent shower. for a night stay this a was good place, being down town allowed also for great views all day long and a decent walkscore for things to see and do.

the only issue I had was that the laundry service was out of service and that was the main reason I choose that hotel as I knew they had one. This did allow for a fun experience at a local laundrymat. Gym was also down but I am a pool girl and that hotel still has my favourite hotel pool with slide.

Partner

6/10

Pleasant

07 May 2026

Kristin

Food in the bar is just average, the hall ways are loud and sounds travels.

Business

8/10

Excellent

03 May 2026

Robert

The location is ideal. The hotel is in the process of renovating the building and this distracted from my stay. I was not made aware of the renovations when I booked my room. Too bad.

Also, I was under the impression when I booked that parking was included. When I checked out, I was billed for parking. An unanticipated expense.

Self

10/10

Exceptional

29 Apr 2026

Robert

An all round great stay in a wonderfully located property. The breakfast is also top notch.
We would definitely stay there again.

Partner

10/10

Exceptional

23 Apr 2026

Colleen

We love staying here

Family_with_children

10/10

Exceptional

22 Apr 2026

Dawson

Our stay at the Holiday Inn Sydney - Waterfront was excellent from start to finish. The location is perfect, right on the waterfront with beautiful views and easy access to everything in the area.

The room was clean, comfortable, and well-maintained, and the overall atmosphere of the hotel was welcoming. Staff were friendly, professional, and made the experience even better with their helpful attitude.

Everything about our stay met or exceeded expectations.

8/10

Excellent

19 Apr 2026

Karen

The hotel
Is not under renovation it would have been nice to know this

Self

6/10

Pleasant

21 Mar 2026

Katie

We stayed during March Break, the hotel was nice, pool was great and breakfast was really good. I am totally okay with kids having fun during the March break, however, we were up most of the night due to kids running down the halls, screaming and banging on all the doors. We went to the desk twice and the response we got was “we apologize it is March break”. We have a four year old with us, who was unable to sleep due to other peoples kids not being able to follow the rules.

Family_with_children

4/10

Poor

18 Mar 2026

Amy

When we arrived, there was a hidden pet fee and parking fee. It was 2am, not in the mood to argue. We got to our room and had smaller beds than what I paid for. Exhausted, whatever, there then was a party in the room next door. I don’t mind noise, but they kept banging on the walls and was quite literally shaking our headboards to a point we couldn’t sleep. At 4am asked the front desk to talk to them. Unfortunately there’s not much they could do. Only stayed 7 hours because of the inconveniences.

Pet

10/10

Exceptional

17 Mar 2026

Dan

I stay here because of the food. I get it's being renovated, but even with that there are no operable windows and the air isn't exchanged.
Parking is also a misery and worse, you pay for it.
I'll also note that this hotel doesn't have charging options for vehicle if you're into that.

10/10

Exceptional

16 Mar 2026

Ashley

New renovated room. Friendly staff. Great location.

Partner

6/10

Pleasant

16 Mar 2026

David

Property was very dated and still charged high pricing. Slow elevators, dark hallways with stain carpet. Nice view of the water. Great entertainment at the onsite pub but no local beer available for purchase.

Partner

4/10

Poor

15 Mar 2026

Courtney

There was a lot of issues around parking and space, the floor around the toilet was stained with urine, the toilet ran all night and there was old Chinese food under the bed and there were sauce stains on the carpet (we didn't have Chinese food)

I understand we went on a busy weekend and staff we're so, so busy - but the room was not cleaned at all.

Family_with_children

8/10

Excellent

15 Mar 2026

Heather

The place is under renovation. Though I didn’t see any. Nice hotel. Pool and hot tub -nice! Staff were amazing and called me by name!

Cons had a wheelchair accessible room. Ample space in room and bathroom. However, the grab bars in the bathroom are shiny steel. They are not for accessibility. You cannot use them as grip/grab bars at all.
Also, you can hear the person in the next room sneeze. Rooms are not sound proof what so ever. Front desk staff went above and beyond to accommodate for the hotel physical shortfalls. However, the accessibility bars need to be addressed, as someone could get hurt.

Partner

10/10

Exceptional

10 Mar 2026

Hailey

Staff was amazing

10/10

Exceptional

27 Feb 2026

Donald

great location easy access and food is fantastic

Business

10/10

Exceptional

22 Feb 2026

Lloyd

Clean room.. Staff was great..

Partner

10/10

Exceptional

21 Feb 2026

Patricia

Great stay. Clean room, super nice staff, and the kids loved the pool and slide. It was easy and relaxing. We’d stay again for sure.

Family_with_children

6/10

Pleasant

15 Feb 2026

Diane

Better parking not snow cleared. Housekeeping later in day.

Friends_and_family Family

2/10

Poor

09 Feb 2026

Stephanie

My stuff went missing and the front staff had to go look for it and i had bloon for my daughter for her birthday that i left in room and it got thrown out

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Steve

Friendly and helpful staff!

Business_and_leisure Family

4/10

Poor

25 Jan 2026

Brian

There was a hockey tournament which i was not inform3d of.11pm at night there was kids playing hockey in the hallways...nothing would of been done if i did not call the front desk.very dissappointing.Also if you book a night at a hotel..there should be a spot to park ur vehicle...paying for parking was not very nice to have to do.especiallty considering i had to make a parkint space as ther3 was none for us to park in.

Leisure Partner

8/10

Excellent

22 Jan 2026

Clarence

We stayed in one of the newly renovated rooms, and thought that it was awesome.

Business Partner

10/10

Exceptional

21 Jan 2026

Nadine

Spotless, smelled good, very spacious!

Leisure Family_with_children

8/10

Excellent

12 Jan 2026

John

The room was very clean and spacious

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Jessica

Convenient location!

Leisure Family

8/10

Excellent

01 Jan 2026

Corey

Television didn’t work in our room, had to change rooms for that reason. Other then that everything else was perfect

Partner

6/10

Pleasant

01 Jan 2026

IVO EDUARDO

I chose this hotel because it was the only one offering hot tub at the moment I booked. I really wanted to use it after a long drive. The hot tub was out of order as well as the laundry. I understand repairs may be needed but the guests should be informed about these situations on the website before booking or after booking. The room was clean, the bed is comfortable. The shower is placed too low and also with a very low water pressure. Staff was friendly at every moment. Not a terrible stay at all, but there are better options for the same money.

10/10

Exceptional

31 Dec 2025

Mary Ruth

courteous staff, very busy NYE here. Hotel in the middle of renovations but otherwise very nice.
pool and waterslide lovely
hot tub out of order

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Faithe

The room was spotless when we came in, and it was extremely comfortable. The staff was welcoming and they weren’t judgemental or made me feel uncomfortable. I extremely enjoyed my stay and will be going there again when there is an event at the big fiddle.

Leisure Friends

8/10

Excellent

17 Dec 2025

Donald

Great Staff and the 2 restaurants had great food

Business

10/10

Exceptional

16 Dec 2025

Holly

Grear

2/10

Poor

15 Dec 2025

Sheri

Horrible, packs of hockey players and we got put on the 2nd floor…pet friendly floor! Dog barking as we got off the elevator on a very dirty carpet. Left immediately.

Leisure Partner

6/10

Pleasant

13 Dec 2025

Michelle

Good

Leisure Partner

10/10

Exceptional

13 Dec 2025

Wanetta

Amazing staff ... amazing hotel

Leisure Family

10/10

Exceptional

13 Dec 2025

Amber

Room was beautiful and clean and staff were super accommodating and nice!

4/10

Poor

06 Dec 2025

Mai

Very old and dirty

6/10

Pleasant

02 Dec 2025

Neville

Reno wake up noise was very annoying an apology at check out with a free $8 parking was hardly a compensation offering considering when booking thete was no mention of renos.

8/10

Excellent

30 Nov 2025

Karen

Clean room - a bit dated but in the process of renovations. Great location by the harbour. Friendly staff.

Leisure Partner

8/10

Excellent

27 Nov 2025

Cymone

Clean room

10/10

Exceptional

20 Nov 2025

Will

Great view. Friendly staff.

8/10

Excellent

18 Nov 2025

Jeffrey

Construction. Staff were nice and the Eave restaurant was quite good.

8/10

Excellent

17 Nov 2025

Erica

Clean rooms and good staff. Nice views

Business

10/10

Exceptional

11 Nov 2025

Nancy

Very friendly staff. Very clean rooms.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Sabrina

Downtiwn

10/10

Exceptional

05 Nov 2025

Michael

Staff & location were great!

Partner

10/10

Exceptional

02 Nov 2025

Sabrina

Good

2/10

Poor

26 Oct 2025

william

Room was very dirty and had a bad smell of bleach and mold …. The shower had no curtain so water got all over the bathroom.

Leisure Family

8/10

Excellent

20 Oct 2025

Donn

Only gripe was construction noise during the day. Renovations on floor above. Otherwise quite a pleasant stay.

Leisure Partner

4/10

Poor

20 Oct 2025

Kyle

Room was fine. Wish i was told i would have to pay an additional 100 dollars on check in. Been to many hotels and this is the first time ive had to pay anything like that. Typically the cars would be charged AFTERWARDS and only if any damages were done. Very unlikely ill be back solwly because of that.

Leisure Self

8/10

Excellent

19 Oct 2025

Patricia

It was what I expected bu the place needs an uplift.

Friends_and_family Friends

6/10

Pleasant

18 Oct 2025

Bob

Hotel was dirty and noisy due to renovations. Please include this information on your booking site

Leisure Partner

6/10

Pleasant

18 Oct 2025

Hasan

Carpet was dirty, bathroom needs update specially the shower. Nobody mentioned about paid parking until check out. Would be nice to

Leisure Partner

4/10

Poor

17 Oct 2025

Neil

Tired hotel - in need of a good refurb. Check in staff were pleasant and helpful. Outside my door was a pile of dirty plates and glassware - I thought I’d been sent to the wrong room. Bed very soft / but clean sheets and a spotless bathroom - hot shower and clean towels. The area surfing big the hotel it a big dubious. Over

4/10

Poor

17 Oct 2025

Muhammad

The pool side area was really poor with no towels or staff around requested to bring towels on reception then took 40-45 minutes to get the towels to use in pool with the kids.
Breakfast was a surprise to have order only one specific meal per person and was not a buffet service was really disappointing. Bathroom has no toothbrushes or toothpaste. Like small things and paid $400 for one night for 1 bedroom that’s honestly a lot and i’d never been recommended to anyone else even will tell all of my friends not to go there.

Leisure Family_with_children

6/10

Pleasant

17 Oct 2025

Francisco

The location is great, but the hotel is in dire need of renovation

Partner

8/10

Excellent

16 Oct 2025

Janet

Breakfast and dinner options were very good. Staff were nice. Building was under renovations which was needed as the rooms/hallways needed a refresh. Location was good to wharf and restaurants. Beds were comfy.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Janice

We loved the view over the harbour.

4/10

Poor

11 Oct 2025

Marco

Room was very outdated, noise with renovation immediately above us was loud, we knew about it, but was surprised the room rate was still where it was considering the condition and noise. Was in meetings all day so had the DND on the door, when asked for extra towels and cups, etc. for coffee, it was sloppily done (didn’t take away used towels, didn’t include coffee lids, etc), the second night they didn’t even go into the room (DND sign was removed) and left the extra towels, etc in a garbage bag in front of the door for us to find when we returned from dinner. Not very welcoming, nor accommodating.

Business_and_leisure

10/10

Exceptional

11 Oct 2025

Dave

Renovations being done without much inconvenience to the customers

Leisure Family

6/10

Pleasant

08 Oct 2025

Mary

Parking lot is in poor condition.
Water power stopped around 830 am. Must have been due to rennovations.

10/10

Exceptional

07 Oct 2025

Damin

Clean room, had a nice view of the waterfront and could see the worlds biggest fiddle from the our room

Leisure Partner

8/10

Excellent

05 Oct 2025

Melanie

All good- staff, room had a great view, dining room/ lounge food was good except the coffee - not hot and tastes bad.

Leisure Family

8/10

Excellent

04 Oct 2025

Eric

Beautiful area

6/10

Pleasant

03 Oct 2025

Lech

The other two Holiday Inn properties we stayed in on this trip offered free breakfast. We didn’t qualify apparently. The property is under renovation. At no point during the booking process was this disclosed. The A/C was exceedingly loud, the taps dripped, there were huge stains in the bathtub. We were still charged full price. Snack area was a huge rip off. $4 for a chocolate bar? They were $2 at the other properties. Access stairs to the lower parking lot were blocked off. Would not stay here again

Leisure Family