Name: Quality Inn & Suites Sydney
Address: 480 Kings Road, Sydney, B1S 1A8, CA

6/10

Pleasant

25 Jul 2026

Gerald

Very dated rooms. Carpet was very stained and rough shape. Bed was comfy!

4/10

Poor

25 Jul 2026

Emmitt

Breakfast was not very good and my room couldn't get hot water in the morning.

10/10

Exceptional

25 Jul 2026

Lloyd

I liked it all

6/10

Pleasant

25 Jul 2026

Stefanie

Manque d'entretien, trou dans les murs, fan salle de bain non fonctionnel, fenetre brisé ( beaucoup d'usure fsit par le temps) . Le personnel très attachant et ++++ le personnel pour les déjeuner son extra!!

6/10

Pleasant

24 Jul 2026

Dany

Plancher gommant et tapis malpropre

2/10

Poor

24 Jul 2026

Kathy

Room was dirty sheets hadn’t been changed took a long time to get them changed and shower was gross whole hotels was run rundown and gross. Expensive stay too

10/10

Exceptional

24 Jul 2026

Ali

The hotel was clean. Its location is convenient. The staff are very nice and helpful

8/10

Excellent

24 Jul 2026

Hans

Pool and Jacuzzi were excellent. Rooms comfortable. Property overall dated
Good for a night during a road trip

6/10

Pleasant

23 Jul 2026

LINDA

The building is very dated. Lots of repairs required. The mattresses need to be updated. The breakfast included was pretty decent.

6/10

Pleasant

23 Jul 2026

Luis

Good and friendly staff.

8/10

Excellent

22 Jul 2026

joe

good for the price but hotel needs a lot of work

8/10

Excellent

21 Jul 2026

Mndy

The first room we were assigned was filthy, we asked if we could be moved and the girl on the front desk was very sweet and accommodating and upgraded us to a suite (which was very nice and clean) the breakfast was delicious and staff was great however the hotel itself (other then our suite and the lobby) is very run down and dirty.

Partner

4/10

Poor

20 Jul 2026

nicolas

Clean room: Bread crumbs on the carpet. Haïr in the bath. The carpet was dirty. Filthy.

Partner

4/10

Poor

19 Jul 2026

Lisa

We unfortunately checked into our first room with our two young boys and noticed there was no fridge and instead there was a mouse trap and mold. My husband noticed a clear blood stain on the carpet. We asked to move rooms and were sent to a much better room this time with a fridge and with flooring. The pool area was dirty and looked like some areas hadn’t been cleaned in awhile. Staff was friendly and nice. We will not be back

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Aaron

Great stay, hotel starting to show its age but staff and breakfast were top notch.

Family_with_children

6/10

Pleasant

19 Jul 2026

Judith

Carpet cleaning is required.
Furniture in the room was stained.
Court yard was disgustingly.
Bed was comfortable and linens very clean.
Wifi was good.

Partner

4/10

Poor

19 Jul 2026

Jill

If you expect a well cleaned hoteL, this is not it. I would include photos if I knew how to do it here. Literally brown “dirt” on the bathroom door case that tissue and soap took off, Stained carpets in the room were quite bad. Mold in corner of shower/tub intersection. White grout is black in several places, and there was a clump of long hair stuck to the wall. Grime all over walls in commonly touched areas, as if they just don’t think to clean there. I’m not sure if it was shoe scuffs, but there were marks all over the wall near the bed. Oh, and 2 adults and 2 kids (9 & 11) in the room and we had 4 pillows that were not great. We addressed many issues after our first sleep because we checked in after 8pm (clearly enough tine to clean before we arrived) and they did “clean” the bathroom, mainly the 2 problem areas and gave us 2 pillows, extra. The arcade had machines that were broken (takes your money but you can’t play) with no sign, and the lobby is so far away, it’s not worth walking down. We will be staying somewhere else next time.

Family_with_children

4/10

Poor

19 Jul 2026

Tanya

The rooms were old and not updated. We stayed on the bottom floored and it smelled old.
Carpet in the hallways were dirty and needed to be vacuumed
The pool was ok, but again it needs some updating and the deck needed to be cleaned.
Breakfast was well stocked

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Sophia

The pool said it was out of order but the hot tub was usable, the hot tub was disgusting and in minutes I was slimy and itchy the pool looked a lot healthier. I didn’t like climbing all the flights of stairs but I guess I couldn’t asked for something closer to the ground. There was a lot of dust or mold in the corner of the room but the rest of the room was pretty clean, the bed was really comfy.

Friends

8/10

Excellent

18 Jul 2026

Rachel

Nice pool!

Family_with_children

10/10

Exceptional

18 Jul 2026

Sherry

Staff friendly and helpful.Room very clean and neat. Breakfast was good but would have preferred some fresh fruit especially bananas. Our bathroom could use additional towel rack and support bar in shower/tub area. Excellent hotel for travelers with a dog. Nice area in courtyard for dog to play. The courtyard could use some sprucing up

Partner

8/10

Excellent

17 Jul 2026

Tyler

Room was clean looked recently renovated staff were friendly fun little games area would stay again

Family_with_children

4/10

Poor

17 Jul 2026

Stephen

D

Self

2/10

Poor

13 Jul 2026

Shona

Breakfast was the only good thing, sheets were clean, managed to sleep
Room was not the cleanest and lacking maintenance

Partner

4/10

Poor

13 Jul 2026

Kenneth

The toilet ran all night. There was rust along the door and floor. The tile in the bathroom was dirty, and the grout was grungy. The carpet was badly stained. The pillows were filled with balls of sponge which wasn’t very comfortable. The breakfast was one of the worst hotel breakfast we’ve ever had. We paid $239 per night for a place that was called Quality’ Inn, which was a laugh.

Partner

6/10

Pleasant

11 Jul 2026

Sharon

Dirty carpet mold in bathroom

Partner

10/10

Exceptional

11 Jul 2026

elaine

We were on the nail level and ice machine was there as well oil was on the ground level not good for me as I can climb but you can’t have everything breakfast was great everything was very clean and price reasonable

Family

8/10

Excellent

10 Jul 2026

Robert

Property has seen its better days. Updates would go a long way to make it excellent again. Very happy with staff

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Terrilynn

Attached is a picture of the way he tile was in the shower

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Colleen

Nice quiet location.

Partner

8/10

Excellent

09 Jul 2026

Laura

Nice laundry facilities

Partner

6/10

Pleasant

09 Jul 2026

Elaine

Dogs barking all times of day.

Partner

6/10

Pleasant

09 Jul 2026

Jim

The staff was friendly and check in was easy. very cooperative

8/10

Excellent

08 Jul 2026

Daniel

État de la chambre était bien mais tapis avec de grosse taches, salle de bain propre mais plusieurs carreaux de plafond avec des cernes d’humidité (à remplacer), dans l’ensemble…nous lui donnons une note de 7.5/10

Partner

10/10

Exceptional

08 Jul 2026

Sandra

Parfait pour notre famille du Qc. Spacieux, propre, bon déjeuner inclus, spa/piscine intérieur, billard, salle d'entraînement (certains appareils non fonctionnels mais comme il y en a vraiment beaucoup c'est correct). Personnel très accueillants ! Hôtel améliorée, en rénovation.

Friends_and_family Family

2/10

Poor

07 Jul 2026

Meagan

Beds were not clean, the room door would not close and bathroom light kept going on and off all night . Hotel needs a facelift

Family_with_children

8/10

Excellent

06 Jul 2026

Christina

Room was very clean , staff were friendly
We would stay here again

Partner

6/10

Pleasant

05 Jul 2026

Rachael

Really liked that there was a pool and hot tub and sauna, also, while some of the equipment was older, a lot of care has gone into creating a large workout area with lots of equipment. Convenient, scenic location. The room itself had damaged walls, the bathroom ceiling had black mould and there was no shower curtain, but it was fine for an overnight and fun for kids. Good for travel teams.

Family_with_children

10/10

Exceptional

04 Jul 2026

wally

Staff very polite the room was what was expected

Partner

8/10

Excellent

04 Jul 2026

Lisa

Staff are very friendly and helpful

Partner

4/10

Poor

03 Jul 2026

Martin

Chambre très délabré sale de bain avec de la moisissure sur les murs et plafond

Family

10/10

Exceptional

03 Jul 2026

Christine

Pleasant stay. Room was very clean.Staff very helpful. This is our 3 rd year staying at this motel. Always a satisfying experience with them.

4/10

Poor

02 Jul 2026

Jean-Thomas

Servir le déjeuner dans de la vaisselle jetable est déplorable en 2026. C’est mauvais pour l’environnement et désagréable.

L’établissement manque grandement d’entretien : rouille dans la salle de bain et à la piscine, tapis taché…

Family

10/10

Exceptional

02 Jul 2026

Jody

:)

Family_with_children

10/10

Exceptional

01 Jul 2026

Rhonda

Staff friendly nice pool and hot tub

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

joseph

The hotel is showing its age, its carpets are worn & stained. The whole interior reminded me of the 1980's . But the bed linens appeared clean. there was hot water & the building while quite full with many young people was quiet enough to get rest. But if you need a cork screw, the front desk can't help you, make sure you have soap and shampoo of your own, as it's not worth using their sample packs. the ' breakfast' is very basic . its at best a 2 star motel.

Self

10/10

Exceptional

30 Jun 2026

Gabriel

Nice an clean place on a good location

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Michelle

We stayed for one night to go to a concert. It's not fancy and could use some TLC but it was clean. Staff were friendly and the breakfast was pretty good.

Partner

10/10

Exceptional

29 Jun 2026

Ashley

Ok

Family_with_children

4/10

Poor

29 Jun 2026

Kayla

Hotel was very dated, bathroom could use a complete reno, room also had a funky smell to it

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Liam

.

Self

8/10

Excellent

28 Jun 2026

Frederick

Room clean, arcade not very good. Kids lost money in 2 games they tried. Pool good, staff great. Would recommend

Family_with_children

8/10

Excellent

27 Jun 2026

Jean-Simon

The staff was very welcoming and helpful with all the information we needed. While the hotel looks a bit dated from the outside, the interior has been completely renovated. The rooms are also updated, modern, and very clean. However, the bathrooms are in need of a serious refresh, as they lack the same attention to detail. The breakfast was good and a nice way to start the day. Overall, a nice stay!

Self

6/10

Pleasant

26 Jun 2026

Don

Took 20 minutes to check in due to volume, only one staff at counter. Room was spacious and clean with fridge and microwave, but bathroom was not 100% functional (shower handle, sink drain). There was a loud group in the hotel that woke me at 1; call the front desk to complain, no answer. Not sure if overnight attendant was there or was at least non respondent. The hotel rebrand from Travel lodge looks recent, and perhaps renovations are still taking place. Breakfast was underwhelming. Probably a good space for a contractor, but not as good as many other local options.

Self

10/10

Exceptional

25 Jun 2026

Donald L

Room was very clean and comfortable. Tv didn't have may stations to choose from.
Buffet breakfast was great.
Pool and hot tub was very relaxing. Gym seamed to be not useable due to renovations.
Staff was very helpful and friendly.

Partner

10/10

Exceptional

25 Jun 2026

Wayne

Clean room, good breakfast

Partner

8/10

Excellent

23 Jun 2026

Judith

This hotel was just recently changing hands and the staff has been directed to update many things. So they were sort of in transition but doing good job I thought.

8/10

Excellent

19 Jun 2026

rob

Clean, convenient hotel.

Self

6/10

Pleasant

19 Jun 2026

Kelly

Okay

10/10

Exceptional

18 Jun 2026

Mel

Breakfast was excellent

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Sharon

Toilet ran after being flushed, so I knew the flapper wasn't seating properly. Opened up the tank, thinking I could give it a tap to help it fall into place and it was disgusting, the tank inside was so dirty, washed my hands twice afterward. Tap water tasted of chlorine. Dead bolt didn't work and the fridge was dirty. We will not be returing to this property.

Family

6/10

Pleasant

18 Jun 2026

Karlee

The room was clean but that's about the only good thing I can say about this hotel. We had to switch rooms 2 minutes after we got into the one they first gave us because it had no hot water. Then the room they moved us to had no hot water either. The breakfast was the worst hotel breakfast I've ever had but I guess it was something before our ferry that morning lol. Would not recommend this hotel unless it's your last resort or you're tight for money.

Partner

4/10

Poor

17 Jun 2026

Liz

breakfast was good but shower in hotel room was mouldy

Friends

10/10

Exceptional

16 Jun 2026

Richard

This hotel was a Travelodge and now Quality Inn. Very impressed with everything. We didn't have time for the pool but heard it was nice. Staff are very friendly and helpful. Self serve Breakfast was good - same as most hotels. It was awesome to have great wifi speed and BIG TV's rather than small monitor size TV's. The hotel was immaculate and extremely quiet the evening and overnight. We were close to the front desk yet never heard one sound. What a joy not to have to listen to doors slamming all hours of the day and night. 5 star stay for sure.

Partner

8/10

Excellent

14 Jun 2026

Andrew

Nice clean rooms with comfortable beds. Only negative was the free wi-fi was weak the night we stayed.

Friends

8/10

Excellent

07 Jun 2026

Joannah

The room is clean and the staff are friendly. The hotel is a bit of and needed to be renovated.

Partner

4/10

Poor

06 Jun 2026

Sharon

No heat in the room and in the morning there was no hot water. I asked at the desk and was told to run the hot water tap for 10 minutes. We left before that happened. Not a very impressive first visit.

Family

2/10

Poor

04 Jun 2026

Tanya

Worst hotel I have ever stayed at. FO NOT RECOMMEND!!! Very run down and unkept. Definitely not worth almost $200/night. Way nicer hotels right on the boardwalk.

This is not a Wyndham property, it has switched to a Quality Inn. Even the pool, gym, and games room were unusable.

2/10

Poor

04 Jun 2026

David

Water took 15 minutes to give enough heat to shower in the evening. Property is in very poor repair. I should have checked the reviews prior to booking. Probably the worst property I've ever stayed at.

Partner

4/10

Poor

04 Jun 2026

Brian

The rooms are very worn. Broken tiles and some peeling paint and wallpaper. Lights that could illuminate a runway switch on in the middle of the night if detecting movement. Worst was no hot water. I ran the tap for over 5 minutes. Upon check out, 15-20 minutes was suggested by the front desk. Wow. I would pass on this one.

Friends_and_family Friends

6/10

Pleasant

04 Jun 2026

Yashodhar

Needs lots of improvement in everything.

Family

6/10

Pleasant

02 Jun 2026

Cam Armstrong

Mold in bathtub

Family

4/10

Poor

02 Jun 2026

Stacey

I chose this hotel because it advertised an indoor pool, hot tub, sauna, and fitness centre. I was attending CaperCon and dealing with ongoing knee pain and muscle soreness, so I intentionally booked extra nights before and after the convention with the expectation of using these facilities for rest and recovery.

Unfortunately, upon arrival I learned that the pool, hot tub, sauna, and fitness facilities were unavailable during my stay. The hot tub was one of the primary reasons I chose this property. I do not recall seeing this clearly communicated during booking, and the welcome message sent through Hotels.com before arrival made no mention of the closures. Had I known these facilities would not be available, I would likely have booked elsewhere.

The room itself gave the impression of poor cleanliness and deferred maintenance. There were stained carpets and furniture, soap scum buildup in the bathtub, rust around the drain, a cracked sink, damaged fixtures, and bedding that appeared damaged.

I stayed at this property about a year ago and raised similar concerns. At that time I was told improvements and deep cleaning efforts were underway, which was one of the reasons I chose to give the hotel another chance. Unfortunately, I saw little evidence that these issues had been meaningfully addressed.

The staff were polite, but overall the experience did not match the expectations set when booking.

Friends_and_family Family

2/10

Poor

02 Jun 2026

Michael

We had to stay the night in Sydney, so we booked this hotel for our son because of the pool. When we checked in, the pool was closed. This should have been posted on all booking sites. When we get in our room, the carpet is sticky and the tub looked so bad, we would not even shower in it. Hotel looks pretty run down, but the sticky carpet had to be one of the most disgusting experiences I have had in a hotel.

Family_with_children

4/10

Poor

01 Jun 2026

Margaret

Pool and laundry facilities as advertised on their site were not available. Pool down for renovation. Washer/dryer non-existant.
Rooms dated needed refurbishing. Tub rusted, mold on floor, handle on toilet needed jiggling to stop constant running, walls needed washing or painting. Furniture old and we'll used, should be replaced. Breakfast unexceptional though sausages and orange juice were good. Not worth the price paid for 2 day stay.

Family

10/10

Exceptional

01 Jun 2026

Margrethe

Excellent breakfast included

Pet

8/10

Excellent

31 May 2026

Aubrey

Staff was amazingly helpful! Our first assigned room was not done being made, they transferred us to a different one. The bathroom lightbulb was out.. but again even in late at night, the gentleman at the reception helped and got the bulb changed! Breakfast was really good! The ladies in charge there were lovely hosts!

Partner

8/10

Excellent

30 May 2026

Lovepreet

All good

Friends

2/10

Poor

30 May 2026

Tyler

There wasn't one square inch of the carpet in my room that didn't have stains all over it. The AC unit had a pool of water in top. The dresser drawer would slide back open when you'd close it. Never again

4/10

Poor

29 May 2026

Brian

Men's bathroom out of service. Pool out of service.
Room was in need of upgrades. Wallpaper pealing, bathroom tired, stained chairs.

Friends

10/10

Exceptional

28 May 2026

Van

Good

4/10

Poor

27 May 2026

Peter

Lots of stains in the carpet and furniture. Grout in the shower had alot of mold.
Not clean at all!

Family

10/10

Exceptional

26 May 2026

Sheila

A

Self

6/10

Pleasant

25 May 2026

Julie

The beds were comfortable, however the carpets were very stained and there was garbage left behind from previous occupants. There was drink spilt and set in on the walls and the 2 of the 4 towels smelled terribly like they were not exchanged in a while. The staff were great and offered to change the room but for what we needed it for we kept it anyway. There was no notice the pool and fitness centre were closed. They appear to be trying to update the hotel. Breakfast was fine. For the price it was ok!

Family_with_children

2/10

Poor

24 May 2026

Yuliia

So/so

Family_with_children

8/10

Excellent

24 May 2026

Justin

Great stay, Clean room, no complaints.

Self

8/10

Excellent

22 May 2026

Pierre

Amenities were not available for use.

4/10

Poor

22 May 2026

Adam

The bathrooms were not the greatest and they were just renovated

6/10

Pleasant

20 May 2026

Amanda

Very dated, rooms smelled, carpets were dirty.

Partner

10/10

Exceptional

19 May 2026

Patricia

I had a lovely stay. The room was clean and the bed comfortable. The breakfast had lots to choose from and was delicious. The front desk staff were friendly and helpful. In fact the morning person printed off 15 copies of a 4 page document and did not charge me!! I have stayed here before and will stay the next time I am in Sydney

Self

6/10

Pleasant

19 May 2026

Edie

Breakfast good staff great hot tub and pool under construction

4/10

Poor

18 May 2026

Chris

Water seeping from under laminate flooring in room. Our bags were wet in the morning. They moved us to a different room upstairs (no elevator by the way). Dont look under the beds or dressers. The amount of mold in the games room and pool was insane. Pool was constantly merky. They wouldn't discount our room for the inconvenience of moving and having to wash all of our clothes due to the water on the floor. They said giving us the other room was basically good enough. The staff were nice, but the state of the facility and poor customer relations by management were way less than to be desired.

Family_with_children

2/10

Poor

18 May 2026

Amrita

This is a really dirty and rundown hotel, the pictures are nothing like what the hotel really looks like. We checked in and stayed for 2 hours before deciding to ask for a refund and look for another hotel. The carpets are stained and were crunchy when walking on them, the mattress was stained, the washroom was lined with mold and mildew, our toilet wouldn't flush, a line of mildew covered the bottom of the tub. I took pictures of everything and submitted them to Expedia for a refund. Thankfully the staff was great and very understanding. I asked for a refund, they offered me another room, unfortunately they do not have an elevator so that meant climbing stairs and I was travelling with elderly folks who are not able to do that.

Friends

6/10

Pleasant

17 May 2026

Ellen

The place was old which we knew but just felt dirty. Stains on the carpet and furniture. 2 cold showers. Frustrating check in and no visit from housekeeping until the last day. Breakfast room was extremely hot.

4/10

Poor

17 May 2026

Monica Naarai

The pool had too much chlorine; it gave us a rash. The hot water only worked for a few minutes before running cold. It looked old and not well-maintained.

Friends_and_family Family

8/10

Excellent

16 May 2026

jeannine

Staff are excellent. Breakfast was perfect. Rooms need to be updated. Carpets need to go

Partner

10/10

Exceptional

15 May 2026

cheryl

Friendly staff, clean rooms, good price

Partner

4/10

Poor

14 May 2026

Pauline

Shower was cold. After 10 mins of running the water, finally got to a somewhat warm temp, but still not what I would consider an adequate temperature for showering. Carpet in room was full of stains. Hotel room and bathroom were desperately in need of an overhaul. Staff was good, initial room had a smoke alarm that was chirping every 30 seconds. Front desk staff graciously changed our room without incident.

Pet

4/10

Poor

12 May 2026

Noel

The property is quite dated.

Partner

6/10

Pleasant

10 May 2026

Jennifer

the staff were excellent very nice and the room was comfortable. however the breakfast is definitely disappointing it isn't very good and not many options. it could definitely be better.

Family_with_children

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