Name: The Harbour House Hotel
Address: 53 Main Street, Stranraer, DG9 8JW, GB

10/10

Exceptional

22 Jul 2026

Pamela

Ideally situated overlooking the harbour, this hotel offers sea views from its' restaurant and some bedrooms. I was, unexpectedly, given a self-catering apartment next door which meant that i had plenty of space with a lounge/kitchen area in addition to the bathroom and bedroom(s).
The only problem was that the door into my apartment was really difficult to push open, hand and foot were required. This was certainly because of the heat, but I was surprised that cleaners etc. hadn't noticed and reported this before. I did report it but as I only had a one-night stay it couldn't be rectified during my visit.
The food was excellent and the waitresses were good.

10/10

Exceptional

21 Jul 2026

Scott

Booked a room for 3 nights and on arrival discovered that we had been allocated a self contained garden flat in the adjoining property. Flat was a great 'upgrade' as we were not looking forward to a hot stuffy hotel room given the sunny weather and temperatures in high 20 c .... Flat was clean and well equipped with kitchen / lounge with access to private garden ..bedroom and shower room....most of all it was nice and cool. Decor is a little tired and could do with a refresh but did not effect an extremely enjoyable stay... Staff in the hotel were exceptionally friendly and helpful whilst the food was very good , reasonably priced and large portions. Overall a great little hotel with on street parking right next to the harbour.

Partner

10/10

Exceptional

20 Jul 2026

Karen

We booked a double seaview room, it was comfortable but just a little dated. Great view, slightly spoiled by the flat roof. Just needs a bit of a refresh. Lovely big bathroom. Breakfast and dinner were lovely with a great choice….we were half board…..and the staff were fantastic! This was our second stay and we will definitely return.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Dale

Beautiful position great staff good breakfast

Partner

8/10

Excellent

06 Jul 2026

Louise

Food was fabulous. Recommend the full Scottish breakfast. The crispy brie was one of the most delicious things I have ever eaten.
Staff are so friendly. The hotel rooms were clean but dated. The bed is uncomfortable as mattress needs replacing, you can feel the springs. The sink in the shower room is so dinky it is almost impossible to use. Water goes everywhere. Glad we only stayed 1 night. General maintenance in rooms and corridors needed. Dirt and paint stains evident in communal areas of hotel. Bedroom windows rotting so don't recommend staying.
Do recommend bar , food and staff.
Fantastic views over harbour from room.

Partner

10/10

Exceptional

19 Jun 2026

Emma

Lovely location, very peaceful.
Staff were very friendly and helpful, would stay again

Partner

8/10

Excellent

16 Jun 2026

Heather

The staff are very helpful and welcoming. Ideal location for exploring Portpatrick.

Partner

10/10

Exceptional

15 Jun 2026

Katherine

Excellent food and staff were really friendly, will definitely return.

Partner

4/10

Poor

11 Jun 2026

David

My room was disappointing. The en-suite was smelly and the windowless room had no functional ventilation fan. It did not help that the main room window could not be opened. Overhead lighting in the en-suite was hanging loose from the ceiling and the flooring around the (recently?) replaced sink had not been replaced and didn't fit.
The bed was OK but something in the linen caused throat irritation which prevented much sleep and the TV was so pixellated it was useless. Hot drink supplies were fine.

The restaurant was good in the evening but breakfast was chaotic with the staff seemingly having little understanding of the available options and much of the offerings probably cooked the previous day.

All in all, the experience did not accord with the 8.9 rating or the price level charged.

Friends

10/10

Exceptional

29 May 2026

Nigel

First ever visit to Scotland. Blessed with amazing weather. Staff were friendly, talkative and helpful. The food was great. Port patrrick was calm, a great place to just relax, turn off and rest. Lovely cliff top walks. Would deffinatley return and stay at the harbour house hotel.

Partner

10/10

Exceptional

23 May 2026

Ian

Best value hotel of our trip and the most comfy huge bed too. Ate at the hotel in the evening and that was tasty and good sized portions and a view of the sea from room and restaurant. The price was so good, they should be charging more, especially for breakfast. Staff were all friendly and helpful.

Partner

10/10

Exceptional

16 May 2026

john

Great location. Comfortable and hospitable.

Partner

2/10

Poor

12 May 2026

Thomas

Don't book through Expedia. They ask for a review but won't publish it. No problem. Trust Pilot review now published. So many terrible reviews of Expedia. Awful company

Partner

10/10

Exceptional

11 May 2026

ANNE

Fantastic overnight stay in a beautiful seafront village, very helpful and friendly staff in the hotel and a plentiful selection for breakfast delivered by staff who genuinely cared about your meal and your experience. Definitely worth a visit and we will certainly return again soon.

Partner

8/10

Excellent

08 May 2026

Steven

Cracking value for money. Nice big breakfast. Rooms are spacious and well equipped. Not the most modern but decent for the price. Can’t grumble.

Friends_and_family Friends

8/10

Excellent

30 Apr 2026

Chris

Really good breakfast, room very comfortable and clean, staff very helpful and polite overall a lovely stay at a beautiful location

Partner

8/10

Excellent

22 Apr 2026

James

Great breakfast

Partner

6/10

Pleasant

13 Apr 2026

Lynn

Hotel is tired and needs some refurbishment, cracked tiles in entrance. Furniture walls knocked and marked . Bedroom spacious and clean but dated , bed lined poor, beds with sagging mattress. Furniture knocked and worn, newest bathroom but cracked wobbly floor tiles, broken cabinet, rusty towel rail, shower door would not close.
Staff very friendly, views from hotel superb. Breakfast is quantity over quality.

Partner

10/10

Exceptional

04 Apr 2026

Stuart

Food was excellent quality and value

10/10

Exceptional

22 Jan 2026

Caroline

The room was spotless and the view (room 8 ) amazing . We saw some beautiful sunsets.
The staff were all lovely and very friendly.
Breakfast every morning was delicious, especially the haggis.

Leisure Partner

8/10

Excellent

12 Jan 2026

julie

Lovely welcome from Emma, who checked us in and aerved our foid and drink! All staff were friendly and helpful with lical knowledge. Had only booked double room, but upgraded to the family room. Great views over the harbour, but just above bar. Had been told about the live music.. glad i didnt have young kids. Delicious food, dog very welcome. Will be back

Partner

8/10

Excellent

10 Jan 2026

Gail

Comfortable rooms and apartment. Friendly staff and lovely location. Would stay again.

Leisure Family

10/10

Exceptional

06 Jan 2026

KATIE

I absolutely adored my stay here & everything was perfect. I just wish I’d booked longer.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Heather

All the staff were lovely and so helpful. There was a variety of choices for your breakfast.

6/10

Pleasant

26 Dec 2025

Nicola

We stayed in Beach view apartment, the rooms were a little bit dated, could do with a wee refurb. Litter was found in bedroom drawers and a dirty pair of ladies underwear was found under one of the single beds(by one of my children) Disgusting.
Staff were lovely in hotel and the food was amazing.

Family

8/10

Excellent

24 Dec 2025

Margaret

Super friendly, cosy & affordable hotel with great views & a good breakfast.

Leisure Partner

8/10

Excellent

14 Dec 2025

sonia

Room was clean and comfortable, the only slight issue is the room head height in room 7, but of course that can't be changed.

10/10

Exceptional

24 Nov 2025

Katherine

Amazing value for money. Overnight stay for hospital appointment - very spacious, comfortable and clean apartment. Comfy beds quiet surroundings.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

John

The view from the room was the best. The evening meal was the best, breakfast was the best, the dogs loved the place

Leisure Pet

10/10

Exceptional

07 Nov 2025

Andrew

Wonderful apartments next door. Spacious, clean, all amenities. Quiet and would stay again.

Partner

10/10

Exceptional

03 Nov 2025

Sam

Clean room, comfortable bed and friendly staff.
We arrived late after a ferry delay. The staff were very accommodating and even advised us on where we could get a late takeaway in Stranraer.
Port Patrick was wonderfully peaceful and relaxing (we visited in late Autumn). We ended up staying until dinnertime rather than leaving straightaway as planned. We enjoyed walking the seafront with our children and dog. An overnight stop that turned into a nice break.

Leisure Pet

10/10

Exceptional

29 Oct 2025

John

Everything was excellent

Leisure Partner

10/10

Exceptional

03 Oct 2025

Carole

Lovely friendly staff. Wonderful view from our cosy room on the top floor. Very good value breakfast. Would definitely stay again.

Partner

10/10

Exceptional

01 Oct 2025

Stuart

.

Leisure

10/10

Exceptional

29 Sep 2025

June

Scenic beautiful place. Lively pubs, lovely atmosphere

Leisure Friends

10/10

Exceptional

11 Sep 2025

Catriona

Friendly staff

Leisure Partner

10/10

Exceptional

26 Aug 2025

Dorna

Excellent short break

Leisure Partner

8/10

Excellent

19 Aug 2025

Robert

Enjoyable stay

Enjoyed our overnight stay in Portpatrick at the Harbour House Hotel. Great location, very helpful staff, lovely food.
Will definitely stay there again.

Partner

8/10

Excellent

18 Aug 2025

Nikki

Not too bad with excellent location & lovely staff

The hotel is decent. It is a little old looking and a touch run down however the staff are lovely and the location is perfect! So actually for what we needed it was great. We weren't sure about breakfast as nobody mentioned anything so we ended up not going for breakfast at all. The bar serve a good selection of drinks and there is music on at the weekend which is a nice touch.

Partner

10/10

Exceptional

15 Aug 2025

LAURA

I stayed with my child in a twin room, a lovely window seat on looking the sea to the side, tea and coffee with complimentary biscuits. Beds very comfy, warm and clean room with a large shower bathroom with complimentary hand soap, shower gel and body wash. Modern and clean areas, the door to our room was abit awkward to lock but after a few attempts we managed. The bar and restaurant area downstairs is inviting, staff friendly and helpful. Car parking is on the street or plenty car parks outside along the harbour and car parks in multiple places by the shore front, all easy access, easy walking distance and free.

Leisure Family_with_children

8/10

Excellent

11 Aug 2025

George

Good meals and staff friendly.
Upstairs 2 bed flat was clean and ideal for our needs. The enclosed garden at back was great for our dog. Will return to this hotel and the wonderful town of Portpatrick.

Leisure Pet

10/10

Exceptional

07 Aug 2025

William

Staff were very good and helpful

10/10

Exceptional

03 Aug 2025

Paul

Staff very informative. No fuss very pleasentand friendly .

Leisure

8/10

Excellent

02 Aug 2025

Lawrence

A little bit of consistency goes a long way!

The location was perfect, Port Patrick is a secret piece of happiness.

The Hotel easy to get too, however no parking on-site but the surrounding area is FREE however its a free for all if you can get close enough if not the harbour carpark is just 2 min walk up the road and again its FREE!

The Family room we were in was very big but the bathroom tiny. The view from the room was amazing. It was clean and all we needed for a 1 night stop over.

The Breakfast was nice, however my partner asked for a pouched egg instead of fried and was told NO! Then the next table asked for Scrambled egg instead of fried and was told YES which angered my partner immensely! (Poached egg was also on the menu).

The cleaner was very friendly the other staff ummmmm

Would we stay again maybe not, their seems to be a few options in the close vicinity but don't let the non-poached eggs put you off for the money its not bad x

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

David

Excellent position overlooking seafront. Low ceilings and steep stairs to attic room but understandable given age of building. No dedicated parking but can park close by (free) provided not at a busy time with daytrippers. Excellent meals served in bar.

Leisure Self

10/10

Exceptional

25 Jul 2025

Sally

One night stay and great value for money would definitely recommend

10/10

Exceptional

19 Jul 2025

dave

Excellent hotel in a gorgeous village

Leisure Family

10/10

Exceptional

11 Jul 2025

ben

Hidden gem

This is a hidden gem booked only as a stop over coming back from belfast to go home the next morning and glad i found this place . Staff brilliant they waited 2 hours after check in finished as we ran late, 3 people stayed in group we had a 2 bed apartment whixh had so much space and was really clean, breakfast was amazing the next day and portpatrick is a wonderfully beautiful little village. My only regrets was i didnt get there quicker and couldnt stay longer

Friends_and_family Friends

10/10

Exceptional

09 Jul 2025

LORNA

Nice seaviews

Leisure Partner

10/10

Exceptional

08 Jul 2025

Susie

Great location and lovely spacious room

10/10

Exceptional

06 Jul 2025

kenny

Great vaue for money , in fact unbelievable to stay for under £60 , room for two inc breakfast .
We were in room 7 , clean , warm and quirky due to sloped ceilings but that adds to character .
Only blemish is repairs required around bay window but not the end of the world .
Stairs to climb but worth it for a great view .
Fantastic shower with loads of hot water and pressure .
Breakfast was hot, plentiful and tasty with plenty continental choice as well .
Would stay again in a heartbeat .
Thanks for a lovely stay in a great wee village .

8/10

Excellent

30 Jun 2025

Lorna

Great location

Leisure Family

6/10

Pleasant

26 Jun 2025

William

Very well situated, wonderful sea view
Room was attic conversion, with slanted ceilings and you had to watch in case you bumped your head.
Terrible signal on TV, couldn't watch and enjoy

Leisure Partner

8/10

Excellent

09 Jun 2025

James P

Visiting southern Scotland, this location and quaint harbor town met our needs. The hotel is fine - well located and perfect for visiting this town and part of Scotland. Our room was large with no issues. Restaurant and service similarly fine with no complaints . Price was very reasonable I felt compared to other options - I’d recommend and would give it 2.5 to 3 star rating

Friends_and_family Friends

10/10

Exceptional

31 May 2025

Verified traveler

3 lads, the bikes and a lighthouse.

Stayed in lighthouse apartment. Easy check in, staff were brilliant, location amazing. Food fantastic on evening, breakfast was fantastic. Apartment was big, clean and very comfortable. Would definitely stay here again.

Friends_and_family Friends

8/10

Excellent

19 May 2025

Marilyn

Right in the heart of the village

10/10

Exceptional

13 May 2025

Janet

Comfortable, clean, quiet area. Sea view. Happy staff, willing to help. Very enjoyable 3 nights.

Leisure Partner

4/10

Poor

11 May 2025

Verified traveler

Excellent location shame about the dated decor

Stayed here for two nights with the dog. Had beach view apartment. Apartments are situated next to hotel and have use of a shared garden at the rear. Unfortunately unless creaking neck there is no view of the sea. First off location. Excellent right by the front with benches on front to sit and watch the sea. Lovely and quiet despite being busy. The apartment however was the old adage you get what you pay for. It is in desperate need of a facelift. The furniture is dated and really needs replacing. Same with shower lovely big cubicle but ruined by door being broken so doesn't fully close and the mold. The kitchen although we didn't eat in seemed clean and functional however the bedrooms and living room lacked a decent clean and it showed. There was a lot of dust in things like the light shades, mirrors etc. the picture frame in the bedroom was falling out of the frame. The beds needed replacing however the bedding was decent. Same with chairs in living room. With a little care and attention this place could be lovely though. Breakfast was included in hotel. Nothing outstanding but edible. However the man in there was not very happy when we arrived nearly 2 minutes late for breakfast. (We were stopped and asked about the apartment by someone looking to hire it) However we only paid £236 including the dog so price point probably reflects standard. The major negative however was the mold in the twin room. Completely unacceptable and if had been staying longer would not have done

Friends_and_family Family

10/10

Exceptional

07 May 2025

Steven

Great place.

Excellent service all round. The food was brilliant, the beds comfy and the staff couldn't be more helpful. The apartment we were in was beautiful and very spacious.

Friends_and_family Family

8/10

Excellent

25 Apr 2025

Philip

Ideally located close to the beach, the harbour, cafes, restaurants.
Lovely view from top floor window. Staff friendly and helpful.

Leisure Partner

10/10

Exceptional

11 Apr 2025

David

Sunny weekend in April

Had a great little break here in Portpatrick, helped by sunny weather.
We were in one of the front facing rooms on the top floor. As advertised, the ceiling was low - sloped into the eaves at one side of the bed, so my wife had to duck a little when going to bed, but main part of room was over 6 feet, so fine for this 5'10\" bloke.
This may seem less than ideal, but the sitting area at the front of the room, had fab panoramic views of the whole Portpatrick harbour and beyond, which more than made up for ceiling height. Besides there are also rooms on first floor, which judging from hall height must be at least 10 feet.
Dog friendly hotel, which is another plus.

Anyway... great view, food was also very good. And singer on Saturday sounded good, although I didnt go into main bar area during the set, as would have been too much for doggo 😀.

Partner

8/10

Excellent

04 Apr 2025

Richard

Good value hotel with great location

Stayed one night on road trip around Dumfries and Galloway. Was allocated top floor triple room with fantastic view over the harbour. Room itself was clean and spacious and the bed was comfortable. Only negative was the small en-suite with an incredibly tiny wash hand basin and no rasonable opportunity to hang up towels. Great, plentiful breakfast and friendly and helpful staff.

Self

8/10

Excellent

02 Apr 2025

Ailia

Amazing view of the harbour and out to sea. In the heart of the village so very central. Good breakfast for a reasonable cost. Quirky rooms using the space available well.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Adrian

The staff were friendly and helpful. There was live music in the bar on Saturday night, the band was very good, and there was a lively atmosphere, very enjoyable.

Leisure Partner

10/10

Exceptional

26 Mar 2025

Yvonne

The views

Leisure Self

8/10

Excellent

25 Mar 2025

Paul

Cosy & comfortable

Clean & comfortable. Food nice, cosy bar and good breakfast. Dog friendly.

Partner

10/10

Exceptional

19 Mar 2025

Elaine

Excellent apartment, all very good will be back

10/10

Exceptional

18 Mar 2025

Jon

Beautiful location nice staff roof 5 sea view sleep & breakfast

Business Self

10/10

Exceptional

15 Feb 2025

Tracey

Lovely clean room and very spacious. Would definitely stay again x

10/10

Exceptional

10 Feb 2025

Michelle

Booked a last minute weekend away without even looking or caring where we went and have to say we were so pleased when we got here.
Went for the half board deal, breakfast was nice, dinner was delicious but the cheeseboard - I want to go back just for that!!
We were in one of the apartments and the place was so cosy and warm with everything that we needed and plenty of space.

Partner

8/10

Excellent

20 Jan 2025

gary

Good location

Location of hotel was ideally situated on harbour front close to local shops.

Friends_and_family Family

8/10

Excellent

14 Jan 2025

David

Great value!

Leisure Self

10/10

Exceptional

07 Jan 2025

John

Great place , great staff lively breakfast .

Business

10/10

Exceptional

05 Jan 2025

Johnny

Fantastic place sfaff very helpful very clean great place for all local amenities brilliant Scottish breakfast staying there this summer

Leisure Partner

10/10

Exceptional

02 Jan 2025

John

I had a lovely time and had great meals and the entertainment was good on Hogmanay

Leisure Friends

8/10

Excellent

28 Dec 2024

Wendy

Excellant, dog friendly hotel

Lovely two bed apartment attached to the hotel. Dog friendly making it a convenient stay for Cairnryan ferry port.
Very clean and tidy. Excellant heating system.
Portpatrick is a beautiful little town and would definitely go back.

Partner

10/10

Exceptional

21 Dec 2024

colin

Ferry stop over

Excellent room but a little draughty, but heating Excellent.
Staff helpful and friendly, good Scottish breakfast.

Self

8/10

Excellent

20 Dec 2024

Verified traveler

Short stay

Excellent service, decent food, room was basic but had everything we needed for our short stay

Friends_and_family Family

8/10

Excellent

05 Dec 2024

Frances

Friendly and helpful staff

Leisure Partner

10/10

Exceptional

01 Dec 2024

Christine

Perfect stay

Love Portpatrick for a night away, 2nd time staying here, can't fault anything about the hotel, great price for bed and breakfast, they had a band playing the night we stayed.
Staff are really friendly

Partner

10/10

Exceptional

17 Nov 2024

Graham

Great staff very hospitable. Good for dog owners

6/10

Pleasant

12 Nov 2024

Verified traveler

disappointing self catering

basic self catering accommodation as we were not in the hotel itself. good service but unable to sort out the issues caused by hotel.com, ie we booked as B&B hotel .com. did not carry this through. beds clean but really poor mattress. needs a revamp and overhaul of beds and furnishing.okay overall for price we paid but would be really disappointed if peak prices were paid. excellent location

Friends_and_family Family

10/10

Exceptional

09 Nov 2024

Katie

Absolutely amazing stay. Would give more stars if I could. Just what we needed for a relaxing night away with the doggy! Thank you so much.

Leisure Pet

8/10

Excellent

06 Nov 2024

Rachel

Hotel was good for the price. Breakfast was good certain items bit overcooked. On the whole value for money

6/10

Pleasant

03 Nov 2024

Verified traveler

The hotel is nice and in a great location. The room is a dent size with a recently renovated bathroom. of good value. The restaurant is good as well

10/10

Exceptional

26 Oct 2024

Fleur

Great location, beautiful space

10/10

Exceptional

25 Oct 2024

Frances

This was our second visit this year. Enjoyed the whole experience and have already booked our return

Leisure Partner

10/10

Exceptional

21 Oct 2024

Ainslie

The staff, from check-in to departure were friendly and efficient. Our room was excellent - loved our seaview from the comfortable seats in the bay window!
Our stay was fantastic value and we are looking forward to our next visit.

Partner

10/10

Exceptional

16 Oct 2024

Graeme

Lovely overnight stay in Portpatrick

Had a really nice stay at the Harbour House. Staff were all very nice and helpful, building was exactly as I expected (homely) and bedroom was grand. Great view of harbour when I opened the curtains in the morning. Would definitely recommend and will be back for sure

Friends_and_family Family

10/10

Exceptional

05 Oct 2024

Keri

Excellent

10/10

Exceptional

04 Oct 2024

Stephen

The uniqueness of our attic room, with lovely view of the harbour. Excellent service and attentiveness from staff.

Leisure Partner

6/10

Pleasant

03 Oct 2024

Angela

Asked for ocean view and double room got apartment with view of houses never got there till 5 and hotel was full staff said they had moved everthing about mmmmmmonly paid £81 for apartment enjoyed our stay

Leisure Partner

6/10

Pleasant

26 Sep 2024

John

Smallest bathroom I've ever been in. Room wasn't service in the 4 days even when I asked for the bins to be emptied. Breakfast very average and evening meals over priced.

Partner

4/10

Poor

24 Sep 2024

Colin

Beware of live music

The hotel should mention that they have live music on Friday nights. Was on the top floor but could still hear and feel the music. could not sleep between 9pm and midnight. If I had known, I would have book elsewhere as we had to get up early and leave in the morning. People in the room close were so noisy.

Partner

10/10

Exceptional

20 Sep 2024

Frances

Stayed for two nights. Good food, clean,helpful staff. Will definitely stay again

Leisure Partner

8/10

Excellent

17 Sep 2024

Trevor

Great location on seafront. Lovely view from conservatory where we ate our meals. Some parts of the property are looking a bit tired.

Leisure Partner

8/10

Excellent

19 Aug 2024

Jackie

Nice view of harbour in 4 bed room .. although music from bar on Saturday night was a bit loud till midnight. Staff were friendly and overall nice stay for a basic hotel.

Leisure Friends

4/10

Poor

12 Aug 2024

Monty

Not a pleasant trip

A number of items made by stay there unpleasant:
1. Their page on Hotels.com says that they have parking. When I got there I could not find their carpark so I rang to ask them. I was told they don't have their own carpark as such, but there is street parking. I had to park a fair distance away from the hotel and walk in the pouring rain with two suitcases.
2. I was told my room had a partial sea-view. There was no sea-view at all (see attached photos).
3. The table I was given to eat my meal at was dirty and sticky, to the point that I could not even rest my arms on the table (see attached photo).
4. The mattress was really cheap and thin. Every time I sat on the bed it felt like I was sitting on a brick wall. It wasn't very comfortable to sleep on either.

Business

4/10

Poor

12 Aug 2024

Monty

Not a pleasant trip

A number of items made by stay there unpleasant:
1. Their page on Hotels.com says that they have parking. When I got there I could not find their carpark so I rang to ask them. I was told they don't have their own carpark as such, but there is street parking. I had to park about 350 yards from the hotel and walk in the pouring rain with two suitcases.
2. I was told my room had a partial sea-view. There was no sea-view at all (see attached photos).
3. The table I was given to eat my meal at was dirty and sticky, to the point that I could not even rest my arms on the table (see attached photo).
4. The mattress was really cheap and thin. Every time I sat on the bed it felt like I was sitting on a brick wall. It wasn't very comfortable to sleep on either.

Business

4/10

Poor

30 Jul 2024

Kathy

The check in was excellent the lady at Reception whose name was Jennifer could not do enough for you. She was professional charming polite very helpful.
I did not have any issues but my partner did as in the next statement.
Next morning at breakfast we found that we were not checked in for breakfast even though we confirmed this with Jennifer the staff who were on said we were not and got quite rude about it one whose name was keiran was not happy we had turned up at 9.30. He said we weren't booked in. He stood over my partner in an aggressive behaviour and said YOUR NOT BOOKED IN..RIGHT. He then left and the other staff member offered us a table which was dirty which was pointed out so cleaned it down then took ages to prepare it. We eventually got something to eat. Whilst we were eating my partner overheard Keiran swearing at the other members of staff.
Late on that day my partner confronted him about the way he spoke to him at breakfast and he informed him that he argued with him, he turned round and said your still arguing with him, so we left.
The following morning we came down to breakfast we were shown to our table without any fuss the staff were polite and helpful.
In the evening my partner asked the kitchen staff if they could put his gel packs and freezer blocks in their freezer which they did so.
Upon checking out we handed the key over I went to load the car I left my partner waiting for his freezerpacks, to be told there wasnt any. Worst experience of our lives

Leisure Partner