Megan
The Good:
The main hotel at Harvey’s Point, as well as its restaurant and bar, were fantastic. The hospitality and atmosphere in the main property were very high quality, setting a wonderful standard.
The Bad (The Lodge Experience):
Unfortunately, The Lodge feels like the neglected stepchild of the property. While it has immense potential to be an amazing stay, it severely lacks basic cleanliness and attention to detail compared to the main hotel.
Specific Concerns:
Room Cleanliness & Maintenance:
- The shower grout had a significant amount of black mold.
The walls and doors were visibly dirty and in desperate need of a thorough wipe-down. After accidentally spilling a bit of water on the floor, I wiped it up with a tissue—the tissue came up black with dirt.
Safety / Maintenance Issue: A power socket near the bed was completely detached from the wall and non-functional.
Lobby / Entrance Area at the Lodge:
Walking from the outside into the lodge's main entryway was a unpleasant experience due to a foul odor in the initial lobby space. It was bad enough that I consistently had to hold my breath when passing through to reach the main, otherwise quaint and cozy sitting area.
Final Thoughts:
The Lodge could easily be incredible if management applied the same high standards of cleanliness, care, and attention to detail there as they do in the main hotel. Until then, it falls well short of expectations.
The main hotel at Harvey’s Point, as well as its restaurant and bar, were fantastic. The hospitality and atmosphere in the main property were very high quality, setting a wonderful standard.
The Bad (The Lodge Experience):
Unfortunately, The Lodge feels like the neglected stepchild of the property. While it has immense potential to be an amazing stay, it severely lacks basic cleanliness and attention to detail compared to the main hotel.
Specific Concerns:
Room Cleanliness & Maintenance:
- The shower grout had a significant amount of black mold.
The walls and doors were visibly dirty and in desperate need of a thorough wipe-down. After accidentally spilling a bit of water on the floor, I wiped it up with a tissue—the tissue came up black with dirt.
Safety / Maintenance Issue: A power socket near the bed was completely detached from the wall and non-functional.
Lobby / Entrance Area at the Lodge:
Walking from the outside into the lodge's main entryway was a unpleasant experience due to a foul odor in the initial lobby space. It was bad enough that I consistently had to hold my breath when passing through to reach the main, otherwise quaint and cozy sitting area.
Final Thoughts:
The Lodge could easily be incredible if management applied the same high standards of cleanliness, care, and attention to detail there as they do in the main hotel. Until then, it falls well short of expectations.
