Name: Glenapp Castle
Address: Ayrshire Ballantrae, Girvan, KA26 0NZ, GB

10/10

Exceptional

04 Jul 2026

Sue

Glenapp was the last stop before home, on our NC500 honeymoon. The staff as always were delightful & very helpful. The welcome is always special here & there were plenty of help to carry all our unorganised belongings to accomodate us all.
This time we had our dog with us & Glenapp's policy suited us well, he had a welcom pack & was made extremely comfortable.
Our room was spacious & well maintained. We dont expect dogs to be allowed in the restaurant area & the policy was that Ozzy was aloud to stay behind in the room.
We ate in the potting shed of the Azalea, We were greeted by Jen, a lovely chatty, bubbly & profesional resturant manager. As we ate early & the other couples didn't have an issue, she very kindly allowed us to have ozzy sitting quietly at our table.
It shouldn't be expected but honestly just the small personal touches & personalities is what make your stay special. We will be back to try our the new \"Nest\"
Many Thanks

Partner

10/10

Exceptional

30 Jun 2026

Richard

The castle is awesome

The food was good but we didn’t realize you could order à la carte

10/10

Exceptional

22 Apr 2026

Jen

The castle was amazing. They hear attention to detail it phenomenal. They’re honestly wouldn’t be a thing that I could identify to change to make our experience any better.

Partner

10/10

Exceptional

12 Apr 2026

Donna

Perfect place to stay. Very clean. staff amazing and friendly, breakfast not a fault. Also got a wee free upgrade the rooms are amazing.

10/10

Exceptional

17 Jan 2026

Jennifer

Lovely. My boyfriend actually proposed here. Perfect spot.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Stuart

Elegant small hotel set in a beautiful castle setting with two 5 star restaurants on-site surrounded by beautiful gardens for strolling.

Leisure Partner

10/10

Exceptional

09 Aug 2025

ROBERT

Clean and comfortable with great service and food. Wish I had booked more nights!

Leisure Family

10/10

Exceptional

23 Jun 2025

Mary

Excellent service, food and accommodations. Historical relevance and a unique experience.

Leisure Partner

10/10

Exceptional

20 May 2025

Joanne

Staff were very friendly and attentive. The fresh flowers all around the hotel and bedroom were lovely.
Jen in the Azalea restaurant was a brilliant host and the food was amazing.

Partner

10/10

Exceptional

13 Feb 2025

Louise

Outstanding welcome

Excellent country house hotel. The greatest asset are the staff who are welcoming , efficient and friendly. Room was immaculately clean. Grounds are beautiful to explore.
Will definitely make this an annual visit.

Partner

10/10

Exceptional

01 Jan 2025

Ben

Perfect hotel

Beautiful hotel, staff were incredibly helpful and always there when needed.

Partner

4/10

Poor

03 Dec 2024

Verified traveler

Let us down.

Called me a week in advance. Asked me if I was celebrating a special occasion (our 10 year anniversary). Also, if we had any allergies.
Check in great. Place is beautiful. Facade of castle from outside a little tired.
After checking into room, noticed a fly and insect infestation later in bathroom. Informed management. They took pictures. Nothing done or followed up.
Dinner outstanding, the service is amazing and the staff really are well trained. Almost too much! (007 like with their earphones!).
Returned to room, TV not working. To their credit, manager brought another TV - it's 10.30pm now. Still nothing done about insects (I have video and pictures too - review isn't letting me upload them).
Breakfast 10/10, again top notch service. Credit to their staff.
Went for a walk around grounds. Lovely.
On checkout, no mention of issues. Dinner and wine came to £200+ and the overnight stay £300+
For a romantic, overnight experience. To fork out almost £600, I was not impressed. I'm disappointed. I expected big things from this place - we'd been wanting to come here for a long time.
Informed hotel of our feedback on checkout survey. It's been a few days, still not heard from them.
Sadly, we won't be returning.

Partner

10/10

Exceptional

07 Oct 2024

Ashley

Very helpful friendly staff with the meals absolutely amazing

Friends_and_family Family

10/10

Exceptional

09 Sep 2024

Diane

This castle is THE dream destination. We went for our Anniversary and everything was perfect from start to finish. The room was beautifully and tastefully decorated as were all the public rooms. We felt totally relaxed from the moment we stepped inside. The staff were discrete and efficient and nothing was too much trouble for them. If you want to be treated like Royalty, then this is the place for you.

Leisure Partner

10/10

Exceptional

05 May 2024

Robert

I wish you offered six stars as an option. Great experience, great food, great property, great staff.

Leisure Friends

10/10

Exceptional

25 Apr 2024

Linda

A fabulous two night stay.

Beautiful floral displays throughout the hotel.
Wonderful staff and service. Lovely grounds to walk around.
The archery was great fun thanks to George who was a fantastic coach.

Partner

10/10

Exceptional

27 Nov 2023

RICHARD

Beautiful hotel,wonderful service, lovely food but tiny portions

Leisure Partner

10/10

Exceptional

21 Nov 2023

Janet

Glennapp Castle getaway

Fabulous stay. Has not lost any of its Scottish charm with five star comfort and excellent food.

Partner

10/10

Exceptional

20 Mar 2023

Kristie

The whole experience was amazing. The rooms were stunning along with the grounds. Every member of staff was so attentive and friendly. The food was delicious as well. We wish we would have been able to stay longer

Leisure Family

10/10

Exceptional

14 Dec 2022

Verified traveler

Stunning

Beautiful castle hotel, amazing location

Partner

10/10

Exceptional

20 Nov 2022

Natalie

We arrived very late and had called ahead to let the staff know we would be late for our dinner reservation. We were told the kitchen closes at 9:30pm but would have sandwiches or salads available. We arrived after 9:30pm and upon arrival we were escorted to the drawing room to relax for a few minutes, but to our surprise they kept the staff in and served us a full dinner. We felt so bad they kept their staff on just for us, but that is the level of service we received at all times. I would HIGHLY recommend Glenapp Castle! Our room was spacious, cozy, clean and very well-appointed. Again, definitely a place I would stay again when back in Scotland

Leisure

10/10

Exceptional

29 Mar 2022

Edward

Staff make the difference,well managed

Partner

10/10

Exceptional

01 Feb 2022

Brian

An outstanding 5* hotel.

Absolutely outstanding in every respect. Thank you for for spoiling my wife and I so much.

Partner

10/10

Exceptional

01 Feb 2022

James

Little bit of luxury

Greeted as we were helped in parking after coming through the gated entrance. Made to feel that nothing was a problem and was there to help us enjoy our stay. Excellent food,great room and bathroom.

Partner

10/10

Exceptional

20 Nov 2021

David

Remote and tranquil, beautiful gardens and walks.

Business_and_leisure Partner

10/10

Exceptional

14 Nov 2021

Joanne

Fabulous anniversary stay

Amazing hotel. The grounds were so beautiful with the autumn colours. The service in exemplary, very personable but not starchy. We will definitely return.

Partner

6/10

Pleasant

12 Sep 2021

Verified traveler

When you turn up to a castle you expect something a story. This wasn't and didn't match the brochure. I asked about the history of the castle. I got told it was built 1850 ish. No other details. I found more details from wikipedia than i did from the staff.

The service was very slow and very formal. Breakfast took over one and a half hours. Dinner was over 2 hours.
The formality remained me more of my old boarding school than a hotel.

The seating in the dinning room was closer than the expected 2 meters

Partner

10/10

Exceptional

04 Jul 2021

June

Family Holiday

Lovely stay 6 nights service and accommodation perfect if you like period style. WFI a little hit & miss, other wise a lovely place to spoil yourself

Friends_and_family Family

10/10

Exceptional

24 Jun 2021

Verified traveler

On the whole our stay at Glenapp Castle for 3 nights was excellent. Service location food grounds etc were all very good to a very high standard .
We had the grand master suite which is the biggest suite and it was lovely.....couple of things were not to standard which we did point out and hopefully will be rectified as we do Plan to revisit with family and friends.

Leisure Partner

2/10

Poor

10 Jun 2021

MRS D J BREEZE

Disappointing

This hotel is not worth the money!! Unfortunately when you point out things that could be improved on they are not at all receptive to anything but compliments . We had a large room with a tiny tv not coffee or tea in room unless you phone for it. Three times we were forced to call the hotel on the outside line as no one answered internally. We stayed two nights and complimentary toiletries not replaced with asking( the bed was remade but no cleaning took place on second night. Anything we asked for in the room we had to ask more than once ie toiletries water and room service menu. We stayed 2 nights had one disappointing dinner and paid £1300. Not worth it. The breakfast was however very nice!

Partner

10/10

Exceptional

04 Jun 2021

Robert

Wonderful

Absolutely fabulous Hotel for a relaxing break, very quiet and peaceful surrounded by beautiful gardens and trees.
Wonderful.

Partner

10/10

Exceptional

28 May 2021

James

Relaxation in a perfect location

Excellent stay with really friendly service

Partner

10/10

Exceptional

21 May 2021

Verified traveler

This was our second time at Glenapp. We were a bit uncertain how things would be after the pandemic closure but need not have been concerned - it was all as good as we remembered and they had all the sensible precautions in place for our stay.

Leisure Partner

10/10

Exceptional

15 Nov 2020

david

Great staff

Partner

10/10

Exceptional

15 Oct 2020

IAN

Despite the national Covid rules and current upgrade works we had an amazing stay to celebrate our anniversary and the staff couldn’t have tried harder to make our stay special! The food was out of this world and we will return with friends once the pandemic is over.

Partner

10/10

Exceptional

10 Sep 2020

James

Two night stay

My wife and I have just returned from a great stay at the castle.We had great service from our arrival to departure.All the staff were very friendly and very attentive. The breakfast was very good and served to our table.We also enjoyed the excellent dinner in the lovely dining room.

Partner

10/10

Exceptional

03 Sep 2020

Colin

Another great stay at Glenapp

Glenapp was excellent as always
Great food lovely team of people and beautiful location

One of our favourite hotels anywhere for a short break

Partner

8/10

Excellent

24 Aug 2020

Ali

Glenapp Castle

Beautifully elegant and a wonderful relaxing place to stay! The food is outstanding!

Partner

10/10

Exceptional

11 Feb 2020

Corinne

Très confortable, chambres grandes , belle décoration , tapis et moquettes douillets et très propres, très bien chauffée, aucun bruit, personnel très professionnel et attentionné, nourriture excellente,

Friends_and_family Family

10/10

Exceptional

04 Feb 2020

Verified traveler

Staying at Glenapp Castle was the most unique and amazing experience I have ever had. 10 out of 10, would recommend to others!

Leisure Friends

10/10

Exceptional

24 Oct 2019

Nicholas

Highland Fling

A return visit after 16 years. Remains one of our favourite all time finds. Ok so you put on a couple of pounds, but this just reflects the great food and relaxing ambience of the castle. The staff are ever vigilant and keen to anticipate your every need. Even the Scottish weather was a pleasure! Wish we could have stayed longer ... until next time!

Friends_and_family Family

10/10

Exceptional

12 Oct 2019

Verified traveler

Absolutely incredible hotel and stay. The rooms were beautiful, property gorgeous, service and food superb! The perfect place to stay if your looking for an intimate castle experience. Truly magical!

Leisure Family

10/10

Exceptional

10 Jul 2019

Verified traveler

My family loved it all, the room, food, location, gardens

Business_and_leisure Family

10/10

Exceptional

05 Mar 2019

Verified traveler

Brilliant 2 night stay

Excellent stay, 5 star hotel. Exceptional staff and food was excellent. Overall brilliant. Only thing is that the activities nearby eg the boat trip to Ailsa Craig etc are weather dependent. Something to bear in mind.

Partner

10/10

Exceptional

18 Feb 2019

Verified traveler

My now fiance and myself have just returned from an absolutely fantastic weekend at Glenapp Castle. From the moment you arrive at the main gates and make your way up the driveway you realise how private, intimate and spcial Glenapp truly is. My partner and were met at the front door whare we were made to feel exceptionally welcome. Our luggage was delivered to our our room promptly, so promptly it was there before us. After we were give a tour of the common rooms we were taken to our room.
The room did not disappoint it was beautifully decorated, clean, warm and welcoming. As it was a wee bit late in the evening by the time my partner and I arrived we decided on ordering some snacks to our room rather than have dinner in the hotel.
The Saturday morning breakfast was lovely, I had opted for the full grill breakfast, my partner had the crushed avocados served on sourdough toast topped with 2 poached eggs.
My partner and I had decided to dine in the hotel in Saturday evening whare we had the 6 course gourmet meal. We decided to sit in the drawing room for a few pre dinner drinks before being led into the dining area . The dining area its self is beautiful and intimate , the meal was both well presented and flavoursome I will honestly say one of the best meals I have ever eaten. It was after dinner when I took my partner for stroll and proposed , we are now hoping to honeymoon at Glenapp. It's beautiful, private and special place to spend a few days with your loved one .

Leisure Partner

10/10

Exceptional

13 Feb 2019

Verified traveler

Beautiful room, in a fabulous location - one of the best meals I have ever had!!defo coming back!!

Leisure Family

10/10

Exceptional

11 Oct 2018

Sue

Beautiful position, great service, great food. Loved the grounds