Name: The Railway Hotel
Address: Church Street Haydon Bridge, Hexham, NE47 6JG, GB

10/10

Exceptional

17 Jul 2026

Alister

This was a really well organised room, everything worked well and it was very comfortable

Self

6/10

Pleasant

05 Jul 2026

Victoria

Ok for the price but no frills. Parking can be challenging with no dedicated spaces and located on a front street.

Self

6/10

Pleasant

30 Jun 2026

Denis

This was not a Hotel just a non staffed B&B With code key access, confused by the Railway Hotel next Door which is a totally seperate entity.We were amongst the many who went into the Hotel expecting it to be The premises ! But NO.Hotel owner and staff helped ,when they did not need to The picture on booking sites shows the Hotel not the Actual B&B. Confusing. That Aside The Stair Railing is breaking off at the Bottom and is dangerous for the Elderly ,and the Shower in the Cookson Room is a Trap ,with both Myself and after My Wife being unable to exit ,with the folding door sticking and been unable to be opened from inside,I got out by being taller and grabbing hold of the top of the Door and pulling it back from there. MY Wife was stuck in there for five minutes calling out to me to help her Exit it as she could not open it inward I did eventually hear her and rescued her. This Shower needs to have better exit access when in use. DenisH

Partner

10/10

Exceptional

24 Jun 2026

Lisa

This was a good stop-over hotel. It's not conventional - just a few rooms but a well-stocked help-yourself breakfast room, and it worked well for one night and the owner, Julia, was lovely and helpful.
The room was relatively small - but well appointed and tea/coffee options and bathroom toiletries were all good.
It was really warm in the room which was even before the heatwave, and the blackout curtains really needed to be closed for privacy as there is no blind/net curtain which did stop the benefit from an open window, so if you have a fan, take it with you!

Partner

8/10

Excellent

10 Feb 2026

adam

Staff and location fantastic. Very welcoming and the hotel decor is exciting.

Partner

6/10

Pleasant

15 Oct 2025

Kevin

Breakfast included turned out to be Bread/Cereals no cooked breakfast unless you paid £10.
Excellent location, parking in street. Tiny room with hardly any space but It was fairly quiet.
Disappointing really. Stains on the carpet and you could not adjust the shower. Curtains were thin and not black out curtains.

Leisure Partner

8/10

Excellent

23 Sep 2025

Annie

Clean room with 2 twin beds.and cute decor. Just was very attentive. Attached pub (Railway Tavern) had a friendly atmosphere, and best English breakfast on our tip so far!

Leisure Partner

6/10

Pleasant

22 Aug 2025

Robert

Inconsiderate guests and poor customer service.

The room itself was clean and comfortable. No proper instructions were sent regarding accessing the room (which is via a key safe). Luckily, the girl in the pub had a scrap of paper with the details. I didn't see anyone from the hotel itself during my stay. There is a small kitchen with a breakfast bar (seating for two people), fridge, toaster etc but no sink. During my stay the room was being used to store three bikes belonging to other guests which I think is incredibly inconsiderate. What I find even more disturbing though, is the fact that they were allowed to do it. Either the management condones the practice or they were unaware. The latter suggests a lack of supervision of the property which I find disturbing. I sent an email the next day but have yet to receive a reply. Very poor customer service.

Self

10/10

Exceptional

21 Aug 2025

Chaplain Barry

A very clean and comfortable place. The rooms were very nice and the beds quite comfortable. The bathrooms were up to date and there was plenty of hot water. The pub next door was very hand for a drink and breakfast in the morning. Very friendly staff.

Leisure Friends

2/10

Poor

07 Aug 2025

Alain

Poor experience and no response to complaints

Similar commination problems with owner as others have reported. No info on how to access room (pub next door helped even though they have nothing to do with the hotel anymore despite the photos). Owner said txt had ben sent but had left phone at home so couldn’t say who she’d sent it to. After stay, no response to complaints after several attempts to contact requesting refund (saying she cannot read Hotels.com messages when they contacted her). Complaints were:
1.Toilet seat fell off toilet – not attached to unit
2.Water bottle stopper had mould growing in it
3.Breakfast – make it yourself but nowhere to eat it (no table / chair in room and tiny communal table in room where ingredients stored
4.Flies flew out of breakfast fridge when opened
5.Bed mattress old and worn out
6.WiFi inoperable
How can she run a business like this? Stay somewhere else.

Self

6/10

Pleasant

15 Jun 2025

Sheena

It was a lovely little Inn and the Village area very pretty. The room itself was nice; however smaller than what was expected as was the bed which was not that comfortable.

We seemed to be the only people there which I found odd given when I booked it appeared the Inn was sold out.

Breakfast was do it yourself with bread, cereal etc available in a small room next to the entrance.

There is no one on site and instructions for getting in were provided by email.

The room would be great for one person. The bathroom and room were clean ( carpet a bit dated). We only stayed one night on our way through I don’t think this place would have worked if we had planned to stay longer.

I understand the Inn might be under new ownership or a new operator. There is a for sale sign in the outside.

Overall it worked but as noted room and bed smaller than expected.

Leisure Partner

6/10

Pleasant

29 Apr 2025

Sheila

Misleading

The \"hotel\" has closed. The base of the bed was very wobbly, how I imagine a waterbed might feel. The eco-toilet was very loud.

Partner

10/10

Exceptional

09 Apr 2025

Verified traveler

Easy check in/check out, Host very friendly and couldnt be more helpful. Comfortable and clean.

Business

10/10

Exceptional

30 Nov 2024

Kelvin

Great stay

Stayed there several times, peace smd quiet

Partner

10/10

Exceptional

28 Oct 2024

Lisa

Quiet and friendly. Lovely weekend stay.

Leisure Family

10/10

Exceptional

06 Oct 2024

Kelvin

Excellent stay

Stayed numerous times, great location, quiet bar downstairs, comfy bed, clean. Just limited for places to eat

Partner

10/10

Exceptional

26 Sep 2024

Catherine

was good for access to Hadrians Wall which was the reason we stayed there.

Leisure Partner

6/10

Pleasant

25 Sep 2024

Donna

The girl behind the bar was very friendly. The bar area was ok not a lot of choice of beers. Disappointed with food said Bistro nothiing like on website only burgers or wraps available and that came up in cardboard boxes ! Not very good. Room and bed were clean. Only on street parking and was lucky to get a space. Ok for one night

Leisure Partner

10/10

Exceptional

15 Sep 2024

Geoffrey

Very comfortable and staff were friendly and helpful, breakfast was excellent

Partner

8/10

Excellent

31 Aug 2024

Judith

Clearly an old property very quaint and charming. In need of some maintenance in some areas.
The bedroom was spacious and well furnished.
The ensuite was very petite, good sized shower plenty of hot water at a good pressure.
The toilet area was cramped, tight to use.

Great cooked breakfast

Charming pub very friendly staff and locals.

On road parking which was fine. Easy to find space to park.

Leisure

10/10

Exceptional

09 Aug 2024

Linda

Good stay

Disappointed that the bed was not a king size as stated.
Also no pizzas this time as they were brilliant last time we stayed.

Partner

2/10

Poor

30 Jul 2024

Verified traveler

No parking, tiny bathroom, very unwelcoming

The details on the Hotel.com website stated \"parking available\" which usually indicates a hotel managed car park, unfortunately the parking was on the road. I would advise future guests not to park under the trees otherwise your car will be covered in sap. Additionally, the website stated pay at the hotel where a receipt / invoice will be given, unfortunately, the hotel do not appear to be aware of this as they took the money from my card without me present and on check out could not provide me with a VAT receipt. Business travellers need to be aware of this for expenses.
For the price of the room I would expect a bigger bathroom, this one was basically toilet wide, a tiny sink impossible to wash in without flooding the floor, with a shower that does not drain very well and when the toilet is flushed water comes up the shower drain! I would have reported this issue but the person in charge of hospitality probably needs some customer service training as they were extremely off hand and unhelpful. After a very long and tiring journey a nice welcome, without a dog jumping up at you, would be nice. I must admit I was also unprofessional with my dealings with them, but a calm non-passive aggressive response from them may have helped diffuse the situation. Thanks

Business

10/10

Exceptional

17 Jun 2024

John

Great town setting

Leisure Partner

10/10

Exceptional

13 Jun 2024

Anthony

A fabulous place to stay. Very friendly and welcoming. Staff were extremely helpful. The food was incredible!!! Great location. Very clean and comfortable. Would definitely stay again.

Leisure Friends

10/10

Exceptional

07 Jun 2024

Abigail

We had the best stay at the Railway Hotel because the staff was so friendly and attentive to our needs. If you’re wanting a great English Bed and Breakfast you do not want to miss this opportunity!

Leisure Partner

8/10

Excellent

25 May 2024

Karen

Property was old but in good order. South African theme

8/10

Excellent

24 May 2024

Jeff

Quiet room and good cooked breakfast.
Not any choice of breakfast cereals.
Evening meals at hotel and in the town are in very short supply, so you need to travel to other venues.

Partner

10/10

Exceptional

23 May 2024

Debbie

Cosy stay

Lovely hotel/ pub in Hayden Bridge,
Staff really friendly and welcoming .
I ordered an omelette for breakfast - just the best👍👍
I paid £10 extra for an upgrade / a beautiful light and airy apartment. Thoroughly recommend . Thank you

Self

10/10

Exceptional

22 May 2024

Samantha

Staff was amazing! Super friendly and welcoming. Place was super clean. Cal did a great job at making sure my wife who is gluten free had an amazing dinner. (Smoked short ribs and homemade coleslaw.

Leisure Family

8/10

Excellent

04 Oct 2023

Cheryl

Great place, lovely breakfast

Partner

10/10

Exceptional

27 Sep 2023

Richard

All good

Great rooms

Business

8/10

Excellent

20 Sep 2023

barbara

The room was cosy and quiet. Lovely pub downstairs and the breakfast was filling. If we are passing again we will definitely stop there.

Leisure Partner

8/10

Excellent

21 Jul 2023

C Y

Good quality hotel

Very friendly staff, excellent food and great location to visit Hadrian’s Wall.

Friends_and_family Family

8/10

Excellent

19 Jul 2023

Anthony

It was fine. Interesting good menu from the South African chef

10/10

Exceptional

05 Jul 2023

Peter

Friendly staff

Leisure Partner

8/10

Excellent

26 Jun 2023

RICHARD

Friendly staff

Nice clean, friendly hotel. Staff very helpful.

Partner

10/10

Exceptional

23 Jun 2023

gary

Brilliant stay:
- location
- friendliness
- value
- food

8/10

Excellent

23 May 2023

Verified traveler

Room was small but very clean and tidy. Food was fabulous. Staff were efficient and friendly

10/10

Exceptional

15 Feb 2023

Alan

Friendly staff with South African decorations.

Leisure Family

10/10

Exceptional

23 Jan 2023

Catherine

Great find!

Food was fantastic! Service courteous, room comfortable and clean. Hotel well situated for travelling and exploring Newcastle and Northumberland etc

Partner

10/10

Exceptional

15 Jan 2023

Malcolm

First class customer service

I stayed there for one night. I Very friendly staff and visitors. I would personally like to thank Calvin, the owner/chef for the food, also would like to mention Shannon and Sophie for their impeccable customer service and would definitely go there again.

Partner

10/10

Exceptional

19 Sep 2022

Joanna

Lovely comfortable stay

We had an amazing stay. Room was lovely and comfortable. The staff were friendly and helpful and the food was really good. We would recommend and will be back to stay again.

Partner

10/10

Exceptional

06 Aug 2022

Alan

Great

Stayed for a couple of nights, very friendly and attentive staff and everything was exactly as detailed. Also had breakfast which was very nice. Would stay here again if I am in the area

Self

2/10

Poor

23 Jul 2022

jeffrey

This property is not in Hexham. I drove around for hours looking for it and finally went some place else. The directions placing in Hexham are a LIE!

Leisure Family

10/10

Exceptional

02 Jul 2022

Valerie

The hosts were very helpful. The night we stayed the only two restaurants nearby were closed, so we got takeaway from a chip shop and were allowed to eat in the bar using plates and cutlery.
This is a handy location for visiting Vindolanda and Hadrian’s Wall.

Leisure Partner

10/10

Exceptional

08 Jun 2022

Richard

Saffa

Lovely friendly staff and fantastic food

Partner

2/10

Poor

28 Apr 2022

Susan

AWFUL

The bedroom and onsuit was really clean. No evening meals, breakfast (I had 2 fried eggs cooked lovely) but the toast was thin white bread already buttered (ha) wanted i total 4 slices only got 2, was asked if i wanted anything else (declined). 😢 The main thing NO heating mentioned it and was told the barman on duty said have told me to put it on.. It is only a B&B and definiatly not worth 110 POUNDS. The web site said you could see Vindolanda from the
Hotel!! and the room i booked was the last one and there was only me and another couple in the place!!

Self

10/10

Exceptional

17 Apr 2022

Thomas

Very friendly staff and very comfortable room.

Leisure Partner

6/10

Pleasant

16 Apr 2022

Ian

Nice place to stay but we thought it was a little overpriced

Leisure Partner

10/10

Exceptional

31 Mar 2022

Gretchen

Everything has been perfect!

Leisure Friends

10/10

Exceptional

28 Sep 2021

Jason

Brilliant beds matched by excellent location

This was a trip, to give us a bit of luxury, I it definitely delivered for a reasonable price..

Brilliant location great for the Roman

The room was of excellent quality with beds that you need a passport to travel from one side to the other😁

My only niggles with the property are to do with the en suite. The size is a tad small but not a major issue and I expect as this is a period property getting any type of ensuite in there is a miracle. The shower had great pressure one of the best around but I suspect the poor showerhead struggled to stay in place and you needed careful adjustment of the temp and flow control to get things just right. Staying with the ensuite the toilet seat gave the impression of wanting to break free and didn't give the confidence that I was looking for.

Finally finish on a high after a couple of minor niggles. The breakfast is amazing just the right size and amazing quality products.

Partner

10/10

Exceptional

05 Sep 2021

Mary

Very clean and comfortably. Nice decor. Overall ex

Partner

8/10

Excellent

19 Aug 2021

Verified traveler

Friendly, polite service. Comfy bed

Leisure Partner

8/10

Excellent

08 Aug 2021

GRAHAM

Trip to Scotland

Great stay very friendly a little overpriced

Partner

10/10

Exceptional

27 Jul 2021

Leona

Fabulous food.

A charming old pub/hotel in a lovely location. The accommodation was exactly what would be expected in such a property - good, clean and comfortable. Owner and staff friendly, welcoming and helpful. However, we had expected the usual ‘pub food’ type of menu but were instead treated to the most delicious and innovative dinners freshly prepared by the chef. An eating experience well worth a return visit. Superb!

Partner

10/10

Exceptional

18 Jul 2021

Alison

The room was modern, clean with a nice selection of drinks. The bed was a little too hard for my liking. We had a lovely view from our room. Unfortunately the parking is on the street outside although there wasn’t an issue getting near to the hotel. A member of staff was willing to help with our belongings. The staff were all very good. The food was lovely, especially the evening menu. Would highly recommend this hotel overall.

Partner

10/10

Exceptional

14 Jul 2021

Sandra

Great stay. Very friendly staff. Lovely meals.

Partner

10/10

Exceptional

02 Jul 2021

Robin

Lovely well run small hotel, very nice food, lovely breakfast, nice well apointed room.2 minutes walk to train station, nice little pub round the corner. Very enjoyable stay.

Self

6/10

Pleasant

11 Aug 2020

John

Searched for hotel in Hexham and booked one through Expedia which gave name as Railway Hotel, Hexham but discovered hotel is actually in Haydon Bridge, six miles from Hexham. Another misleading thing was that it was stated that hotel had free parking, which we assumed meant hotel had car park but in fact the free parking was on the street, if a space could be found!

Hotel itself was OK and had nice bar where meals were served. Staff very friendly, and Haydon Bridge is actually good location for visiting Roman forts of Vindolanda, Housesteads and Chesters.

Leisure Partner

10/10

Exceptional

02 Mar 2020

Tracey

Staff made you feel really welcome, they were very friendly. We had a great stay.

Friends_and_family Friends

10/10

Exceptional

10 Feb 2020

Verified traveler

Great value, lovely room, we had King. Breakfast generous included and generous. Super couple.

Friends_and_family Family

8/10

Excellent

05 Feb 2020

Sue

Good for visiting the area

We had some issues with our hire car and the staff were very helpful. The ensuite is a bit cosy but for an older pub it was ok. Breakfast was also ok.Good location for the area.

Partner

8/10

Excellent

03 Nov 2019

Verified traveler

A lovely welcoming hotel. Great location for nearby walks. Delicious cooked breakfast to start the day.

Friends_and_family Partner

6/10

Pleasant

24 Oct 2019

Mrs S A

Convenient for visiting Hadrian's Wall

Staff - A warm welcome and attentive to our needs. Good food.
Beds - soggy & squashy which bounced like a jelly - no proper support for ones back. Why is there not a national standard for beds in the hospitality industry to avoid this scenario.
No bedside light or light switch - a grope in the dark to reach switch otherwise of room.

Partner

10/10

Exceptional

25 Sep 2019

TomW

Very friendly and helpful owners along with excellent food

Leisure Partner

10/10

Exceptional

23 Sep 2019

Michelle

Great spot

Fantastic stay and fantastic food

Partner

10/10

Exceptional

13 Sep 2019

Aileen

Lovely room, superb service.

We arrived at the Railway Hotel tired and hungry late on a Friday night - having done a full days work, driven down from Scotland AND moved house that week! The hotel had already stopped serving food but they very kindly rustled up a delicious meal for us (and let us choose from a reduced menu!).
We also ate there the following night and had another great meal.
Our room was really comfortable. The hotel is in a beautiful part of the world, perfect for getting out exploring. We did a long walk on Saturday afternoon and got the train back.
But what stands out was the service - from the young owners and the chef to the cleaning lady. All of them did everything they could to make our stay comfortable which was really appreciated. We will definitely be back.

Partner

10/10

Exceptional

28 Aug 2019

Verified traveler

Cosy little room comfortable beds, typical village pub.

Leisure Partner

8/10

Excellent

06 Aug 2019

David

Railway Hotel

The staff were friendly and helpful.The room was clean and tidy. The breakfast was excellent. Overall it was good value.

Partner

10/10

Exceptional

20 Jul 2019

Verified traveler

Very welcoming and homely feel about the Railway hotel Comfortable beds and a good breakfast too.New owners have obviously made real progress in developing a top quality” B and B “

Friends_and_family Partner

10/10

Exceptional

17 Jun 2019

Michael

Overnight stay

Very comfortable accommodation and superb food in restaurant. Staff very friendly and keen to ensure an enjoyable stay.

Partner

10/10

Exceptional

09 Jun 2019

Verified traveler

From the moment we arrived all the staff were so friendly and couldn't do enough for us. The room was lovely and we didn't hear any noise from the pub at all. Food was really good and it was a lovely atmosphere. Would definitely recommend.

Leisure Friends

10/10

Exceptional

04 May 2019

Verified traveler

Great location within 5 mins of Carlisle to Newcastle railway line. Only a short distance to Hadrian's wall makes this great mid way base to walk the wall. Clean and comfortable room. Great food and genuinely welcoming hosts.

Leisure Friends

10/10

Exceptional

24 Apr 2019

Angie

Old pub that has been nicely brought up to date inside. Calvin & Shannon are doing an excellent job running this place, friendly & professional. Good hot breakfast, limited evening menu but well presented & tasty. Set in a lovely village with all the areas sights & wonderful outdoor activities. Wonderful part of the UK to visit, everyone we met were very friendly.

Leisure Partner

10/10

Exceptional

12 Jan 2019

Amanda

Railway Hotel

We really enjoyed our stay, nice comfy room, friendly staff, and a great location for exploring.

Partner