Finca Serena

Spain , Majorca
MONTUIRI, Ma 3200 Km 3
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20 reviews shown

8/10

Excellent

20 Mar 2026

Maria

The landscape is beautiful, breakfast really good and staff provided a warm service, they even prepared your room every night perfectly for sleeping. It was a shame that there was a private event happening and therefore I couldn’t take yoga classes in the glass house which was one of the reasons why we chose the hotel.

Partner

10/10

Exceptional

16 Aug 2025

Nicholas

Lovely relaxing break. Amazing food, stunning building and perfect room. As well as friendly and helpful staff.

Leisure Partner

10/10

Exceptional

11 Jun 2025

Ciaran

Beautiful hotel, very kind and friendly staff, great food.

Leisure Self

8/10

Excellent

22 Oct 2024

Anna

Honestly, we were most excited about this stay on our honeymoon and it was a miss. This was our 3rd Michelin key hotel of our trip and it truly did not compare to the others. The grounds were beautiful, but the service and overall experience wasn’t. The missing piece to describe it all was lack of attentiveness. From introduction to the hotel at the start, to the pool area/service, to staff at breakfast, to service at the Michelin restaurant. Overall it felt like a 4 star hotel, rather than a 5. As honeymooners, we let the hotel know this in advance, every other 5 star hotel on our trip made sure we felt the warmth and service, this was an absolute miss from them. The spa, was missing water in the water jugs upon entry, there was not an employee in site for the 2-3 hours we spent there. The massage was great but to label this a unico spa experience, it wasn’t. When we got there as honeymooners, a little bottle of wine or glass or card to say “congrats” would have been us feel a bit more special during our stay. To be honest, we wanted to explore this hotel and recommend it to our friend next year for her wedding, based on size and look from our booking, but we quickly redirected and told our friend not to. Honestly, really really wish it was a better experience.

Leisure Partner

8/10

Excellent

18 Jul 2022

ARMAND

Bel hôtel, dans un beau site. Personnel essentiellement composé de saisonnier et donc loin d’un standard de 5 étoiles. A plus de 700€/ nuit on attend un vrai service. La climatisation était défectueuse avec 38degres La restaurant et room service très limités. Beau spa en revanche avec de bien nés soins.

Leisure Partner

6/10

Pleasant

26 Jun 2022

Verified traveler

Beautiful hotel but disappointing

This was a nice hotel with nice amenities and good service. The rooms are nice and the pool is lovely. This hotel list marks for charging 6 euros a bottle for water at the pool, a very mediocre and expensive paella dinner, and a service charge to bring a mediocre breakfast to our room when we needed a check out before the breakfast which was included began. Considering the cost of this hotel, this was disappointing and we have had a better experience in other high end hotels on the island.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2022

Carly

The most incredible experience. The safe is fantastic and attentive ! I must stay .

Leisure Friends

10/10

Exceptional

07 May 2022

Maria del Pilar

Incredible experience. Totally recommended

Leisure Partner

10/10

Exceptional

24 Feb 2022

erica

Friendly staff; delicious healthy-leaning food, spa was cozy and beautiful.

Fire pits outside would’ve been amazing as well as food and beverage service by the pool.

6/10

Pleasant

25 Jun 2021

Cathleen

Hotel’s property is lovely. Very relaxing. Spa was nice also but, when i asked if i could have the fire lit they sent a girl whom did not know how and did not bring wood…

Food was very disappointing for such an expensive hotel and very limited options. Service was extremely slow and had to constantly find someone throughout the dinner (which took 3 hours) to get drinks.

Also, as we waited for our room to be ready they actually let me enter an already occupied room which was quite uncomfortable for both parties as they were in bed! Mortifying…

food was not good. For the price was not worth it. Unless you are not fussed about good service or food for €500 a night. Cannot say I would recommend to my group travel vacationers which i would have loved to add to the visit Mallorca list.

Partner

6/10

Pleasant

24 Jun 2021

Verified traveler

Beautiful Property, but has some ways to go

Beautiful property in a quiet part of Mallorca. Beautiful pool and vineyards to stroll through. The rooms are on the smaller side - don’t book a deluxe garden. Essentially, it’s just the terrace that is added to the size. The service is ok - for a five star hotel it was surprising that dinner views are not booked for guests, hit or miss when you call down, little to no activities and rarely any help at the pool. It’s a great place but trust the reviewers that the the service has a bit more to go.

Partner

10/10

Exceptional

21 Jun 2021

John Paul

Idyllic escape

Incredible hotel, beautiful grounds and some of the best service I have ever experienced.

Partner

8/10

Excellent

05 Aug 2020

Katie

Lovely hotel with great staff

Gorgeous hotel with lovely views and good facilities (bikes to use / great pool). The surrounding area is not as interesting as other parts of the island being about 40 minutes to anywhere we wanted to visit.

Partner

4/10

Poor

08 Oct 2019

Gregor R.

Sehr schöne Finca, aber kein 5-Sterne Service

Die Finca Serena wurde im Frühling 2019 neu eröffnet und befindet sich an schöner Lage mit Blick über die Country Side von Mallorca. Man will das Anwesen im 5-Sterne Segment positionieren, was von der Einrichtung her auch ganz OK ist. Leider ist mehrheitlich das ganze Personal miserabel ausgebildet und nicht auf den 5-Sterne Service Excellence geschult. Auch das Management kann das nicht vorleben und so fühlt sich der Gast meist sehr schlecht beraten und bedient. Auch mehrere Interventionen und Reklamationen haben nur dazu geführt, dass gleich mal die Symptome bekämpft, aber nicht das Problem gelöst wird. Eigentlich schade für das schöne Anwesen aber dieser Service hat keine 5-Sterne und schon gar nicht diesen Preis verdient.

Friends

10/10

Exceptional

26 Jul 2019

Kevin

Amazing 3 days! Bliss!!!

An amazing place. Amazing views, food was exquisite and one of the best things of the stay, staff exceptional and with great attention. We will definitely be coming back!!!!

Partner

8/10

Excellent

06 Jun 2019

Verified traveler

Staff exceptionally friendly; property just opened, hence there is potential for improvements; several infrastructural aspects (for example: generator quite close to main building, you can listen to the noise while having dinner or a room facing northwards); dining was very good

Leisure Family

10/10

Exceptional

28 Mar 2026

Claudia

Ein wunderschönes Hotel. Super Personal, schöne Zimmer und eine gepflegte und erholsame Umgebung.

Friends_and_family Family

6/10

Pleasant

27 Aug 2025

A A

Todella paljon muurahaisia huoneessa - lattioilla, huonekaluilla ja sängyssä. Hotelli ei pyynnöstä huolimatta myrkyttänyt. Aamupalabuffet täynnä kärpäsiä ruoissa, joita ei suojattu mitenkään. Hotelli on upean näköinen ja antaa rauhaa kiireiselläkin turistikaudella, mutta hinta ja palvelu ei kohtaa.

6/10

Pleasant

30 Jun 2025

Natalia

O local onde o hotel está instalado é muito bonito e charmoso, o que rende lindas vistas. Porém, não há serviço na piscina, a comunicação com a recepção é lenta e a comida é razoável.

Partner

10/10

Exceptional

07 Jan 2025

Radford

Lovely setting. Beautiful Mediterranean gardens and surrounding area. Great views over a vast and quiet valley. Great locations, nearby beautiful villages and wineries. Excellent service. We enjoyed a quiet time at the SPA Area. Excelent Jacaranda Restaurant! We would certainly return again

Leisure Partner