Name: Towneplace Suites By Marriott Gallup
Address: 3920 Highway 66, Gallup, 87301, US

4/10

Poor

19 Jul 2026

Jennifer

Mattress was broken and we sunk into it. Doors left propped open which could create safety hazard if people not staying on the property came in.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Manne

Property was off the path so it was quiet. Next to some dining options with a gas station in the same lot. Felt safe and every staff member I had an encounter with was helpful and courteous!

Family_with_children

2/10

Poor

08 Jul 2026

Harold

I didnt get any room service and still havent received my deposit i need someone to speak with

Partner

6/10

Pleasant

26 Jun 2026

Beverly

The first room had food on the floor and the toilet seat was broken. I asked for a different room and the staff was helpful and kind. The second room was cramped and very small compared to other hotels we have stayed in at comparable pricing. The breakfast was awful. I couldn’t even eat it. We stayed here based in the Marriott name. We won’t make the same mistake again.

Pet

6/10

Pleasant

25 Jun 2026

ALICIA

Breakfast was good but the cups in the room was not clean. We’re going to use 2 and both have lipstick mark in them. Obviously the housekeeper just put them in the cup board without cleaning and checking the cups/plate

Partner

10/10

Exceptional

19 Jun 2026

DAnne

We had a very nice stay. The place was very clean and nicely decorated.

Partner

10/10

Exceptional

14 Jun 2026

Connie Constance

This place was excellent. The room was well stocked with a nice kitchenette, good quality items. The breakfast was excellent, but the best thing was the staff. They were so professional and met our every need.

Family

6/10

Pleasant

28 May 2026

Paul

Room had dirty toilet with seat up. Kitchen dishes in dishwasher, so room just was not ready to be occupied.

10/10

Exceptional

29 Apr 2026

James

Great breakfast,

Self

10/10

Exceptional

28 Apr 2026

kenneth

Our stay was fine and uneventful.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Brett

Nice room and comfortable beds, good breakfast, easy parking

Partner

10/10

Exceptional

22 Feb 2026

Nicholas

The room was clean and nice. The staff were polite and welcoming. The pool was cold at first but then the heater was turned on to warm up.

Family_with_children

10/10

Exceptional

18 Jan 2026

Pamela

Parking easy and secure. Clean room, comfortable bed.

6/10

Pleasant

25 Dec 2025

Gwen

Sheets had not been change from last visitors

10/10

Exceptional

23 Dec 2025

Amy

The room design in these suites is extremely practical, with spaces and cubbies where needed and enough separation to not trip over each other while we stayed. The beds were extremely comfortable and I slept great.

The only minor nitpick I had was how thin the toilet paper and facial tissue was, but that's it.

Partner

2/10

Poor

23 Dec 2025

sergio

Our room wasn’t ready at 5 pm, I had to wait a while for my room, we are elderly and disabled and their elevator was broken, we had to drag our suitcases and bags up the the steps. No communication to the customer.

2/10

Poor

08 Nov 2025

Free

I did not like this property because , I paid 275 dollars for. Room that was on the 4 th floor and had no working elevator …. And they couldn’t move me to another room because they couldn’t give me a refund , because , exped doesn’t give refunds , they want to recess and tell u to make a new reservation and that’s ridiculous

8/10

Excellent

08 Aug 2025

susan

Great stay!

Business_and_leisure Partner

4/10

Poor

06 Jul 2025

marlene

False advertisement. Jacuzzi not working. Poor internet connection. We got 2 room suite on 3rd floor. We picked hotel because they said they had Netflix availability however internet was soo slow picture was pixelated when we logged in.

10/10

Exceptional

01 Jul 2025

Christopher

Love it here

8/10

Excellent

06 Apr 2025

Felisha

Good stay

Leisure Family

10/10

Exceptional

04 Apr 2025

chris

I made the mistake of booking through Expedia. I checked the hotels website, and immediately found a lower price.
Expedia is part of the same company as Hotels.com, who I used exclusively for years. I had saved up in rewards from several years of using their site, when it \"disapeared\". Hotels.com told me that I was lying when I tryed to seek justice.

Business_and_leisure Self

8/10

Excellent

28 Mar 2025

Shelly

Nice lobby. Desk attendant was nice and helpful. Room was clean but very dark. Not much out for breakfast at 7:45am when we came down before leaving.

10/10

Exceptional

22 Mar 2025

Jaclyn

The staff were welcoming and kind throughout our stay. Our room was spacious and clean. Well lit parking with easy access to restaurants and the interstate. Highly recommend!!

Pet

6/10

Pleasant

16 Mar 2025

Diane

This was my first time staying here with my family. Negative-One elevator working during our stay-which made a longer wait time, the pool was closed and looked like it has been closed for some time. This should be disclosured at booking especially when you plan on using this amenity.Breakfast was average and seemed sparce by the time we got there at 9 am, the plates they offered were paper, which made carrying your food difficult. We used the laundry facilities and had to pay double the drying time as our clothes were still wet after 1 cycle. I've stayed at other hotels that are less expensive and the experience I had there with my family surpassed this one. The posita

10/10

Exceptional

10 Mar 2025

Alison

Beautiful and quiet hotel with comfy bed and kind and attentive staff.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Henry

The best !!!

Our stay last night was magnificent, awesome place to stay.

Friends_and_family Family

10/10

Exceptional

14 Feb 2025

Verified traveler

Great family 2 bedroom suite!

2 bedroom suite was fantastic. Roomy with queen in each room. Bathroom outside the bedrooms but great to have the sink with a door and another door to the toilet and shower.
Kitchen was good as well.
Couch bed wasn’t comfy but they never are.
Each bedroom even had a small closet in them with 3 TV’s in the place.
We would definitely stay here again when passing through Gallup!!

Friends_and_family Family

10/10

Exceptional

13 Jan 2025

Denise

The room was very large and clean. Check-in and out was a breeze. Vanessa was wonderful. I think my dog kept wanting to go out just to see her! When traveling tgis route to get back to Illinois, I'd syay jere again.

Self

8/10

Excellent

23 Dec 2024

Mohammed

The place was clean

Leisure Family

8/10

Excellent

01 Dec 2024

Wadene

Just passing thru.

The hotel was nice and the room was comfortable. The hotel pool was not open and not advertised on the website. Would have been nice to know. Staff were nice during check in and check out. The noise from the train was a slight rumble throughout the night, but it never blew its horn, so that was nice. The road noise from I-40 was loud, especially starting about 4:00 am. We even had ear plugs in, so if you stay here, take a small sound machine to help drown out the noise. Breakfast was mediocre for a Marriott. Some kind of breakfast sandwich was offered, with waffles, oatmeal and the normal fruit, yogurt and danishes. Scrambled eggs, sausage, biscuits, maybe gravy would have been nice and more filling. Hotel was very clean, and area was safe. We would stay here again with a sound machine for sleep.

Partner

10/10

Exceptional

30 Oct 2024

Guy

great place

10/10

Exceptional

21 Oct 2024

amanda

Adrian was great at check in

Business Self

10/10

Exceptional

07 Oct 2024

Verified traveler

Our rooms were very nice but the pool needs to be cleaned. I have stayed there before and during that time the pool was really dirty and now it was like that again.

Friends_and_family Family

8/10

Excellent

21 Sep 2024

sari

It fit the bill for what we needed. Location right off the highway, buffet breakfast offered.

10/10

Exceptional

31 Jul 2024

Tonya

We had a perfect stay. Clean, quiet, comfortable

Leisure Family

10/10

Exceptional

29 Jun 2024

Brent

Room was clean. Beds are nice. Quiet and was a nice room

6/10

Pleasant

30 May 2024

Virginia

Nice Pool

The hotel elevators smelled strongly of sewage.
The bathroom toilet area was tiny difficult to enter and exit.
The beds were uncomfortable.
The window screen did not properly fit the window.
Outside noise from trains and traffic is noticeable.

The pool is warm and clean.

Friends_and_family Friends

6/10

Pleasant

30 May 2024

Virginia

Cannot Recommend

The hotel elevators smelled strongly of sewage.
The bathroom was so tiny that any really heavy person would not be able to enter and closed the door without stepping into the tub.
Beds were poorly made so the thin blankets had to be pulled out of the bottom of the bed.
The window screen did not properly fit the window.
WIFI was horrible.
The pool is warm and clean.

Seems that many of Marriott brand properties are severely understaffed.

Friends_and_family Friends

10/10

Exceptional

13 May 2024

Sheila

The hotel is right off the highway. There are place to eat right next door. We had a room with a full kitchen, everything you would need of you had planned a extended stay.

10/10

Exceptional

30 Apr 2024

Justin

Great Suites!

Amazing multi-bedroom unit! Highly recommend.

Friends_and_family Family

8/10

Excellent

17 Apr 2024

Douglas

Rooms are tiny! TV is poorly placed. No regular coffee, just decaf, in the room. Staff, who were very friendly, said they had been out for a week. Walls are thin. Railroad on one side, highway on the other so noise all night. The friendly staff makes up for a lot of shortcomings of the property so I would stay there again. Skip Dennys and go into town to Jerry’s Cafe. New Mexican food to die for!

Leisure Family

10/10

Exceptional

14 Apr 2024

Valerie

The hotel is in a safe area next to a police station and other hotels. The room was clean. Enjoyed our stay.

Leisure Family

10/10

Exceptional

02 Apr 2024

John

Room was decent size and clean. Looked a bit worn though. Dog friendly.

Friends_and_family Family

8/10

Excellent

26 Mar 2024

Cari

Lost power which wasn’t their fault but there was no communication. Staff seemed short except for the woman working the desk in the morning.

Clean hotel with really nice rooms and comfortable beds. Pool was clean and warm.

Leisure Family

10/10

Exceptional

16 Mar 2024

Roland

Clean and frienly staff

10/10

Exceptional

15 Mar 2024

Katherine

Love it nice place

10/10

Exceptional

04 Jan 2024

Alexander

Perfect

8/10

Excellent

30 Dec 2023

Darlene

Very nice for a freeway close property. Quiet. Nice little kitchen suite. Bed was a little lumpy or something.

Leisure Family

6/10

Pleasant

24 Dec 2023

Kevin

Expensive for room noise

It was alright. I heard my heavy foot neighbors walking around above me most of the night and the person to the side of me.

I think there were 9 cars in the parking lot and I think they group everyone all in the same area.

4/10

Poor

09 Dec 2023

Verified traveler

Miscommunication between Hotels.com & actual Hotel

I booked a one bedroom suite with Hotels.com but when arrived, I was told there were no more one bedroom suites to be had and townplace suites wasn’t sure why hotels.com let me book a one bedroom suite when none were available. Big miscommunication and definitely disappointing. Was told I couldn’t get a refund through towneplace suites that I would have to contact hotels.com so I am looking for a refund on the extra amount I paid for a one bedroom suite when that was not what I stayed in.

Friends_and_family Family

10/10

Exceptional

22 Nov 2023

Michael

just stopped passing thru property was clean friendly and rate not to bad.

Leisure Self

2/10

Poor

21 Oct 2023

Verified traveler

AVOID! Filthy - Hairs in toilet/tub/sink

Very disappointed as room was not cleaned. Dog food left in fridge, food in microwave and coffee pot covered in dust.
Room was not vacuumed.

Hairs in toilet and tub.

Staff was very friendly. Very nice lady at front desk.

Business Family

10/10

Exceptional

20 Oct 2023

Fatima

room is spacious

Leisure Pet

8/10

Excellent

13 Oct 2023

kwang

The facility is a kind of new building. The room with small kitchen is convenient for me. Only I do not understand why they charged additional charge after check-out. I found this charge when I checked my credit card statement. When I asked the front desk clerk (lady) during the check-out process, she said \"no charge\"; I am holding the invoice showing no charge. I hope they correct it ASAP.

Leisure Partner

8/10

Excellent

08 Oct 2023

Kim

The staff at check was excellent. He found a room on the bottom floor which was what we wanted. The room was wonderful except the garbage disposal didn't work and there was no coffee pot. Not big deals. Just an FYI. We loved the room.

Partner

10/10

Exceptional

21 Sep 2023

Mary

Marriott is becoming my favorite chain of hotels.

Great hotel. I can trust a Marriott property to have whatever I need to feel safe and comfortable on my journey.

Self

10/10

Exceptional

01 Sep 2023

Chaz

Nice

Leisure

10/10

Exceptional

07 Aug 2023

Verified traveler

We will stay again

This hotel was exactly what we needed with a full refrigerator, small stove, dishwasher and all dishes and pots and pans needed to cook a meal. Everything was clean and breakfast was decent.

Friends_and_family Family

10/10

Exceptional

04 Aug 2023

Mitch

There is a kitchen with full fridge, stovetop and dining ware. Every hotel should have this!

10/10

Exceptional

31 Jul 2023

Theresa

This was a wonderful place to stay.

Leisure Family

8/10

Excellent

28 Jul 2023

Koichi D Chino

1 night stay

Passing through for the night

Partner

10/10

Exceptional

05 Jul 2023

Emelia

It's always worth paying a little more to treat yourself and be very comfortable.

Leisure Family_with_children

4/10

Poor

01 Jun 2023

Yvonne

At the end of our stay, I told the staff person that we were unable to take showers because there was no cold water only steaming hot she said she was going to let the manager know
manager never returned a call

Leisure Family

10/10

Exceptional

01 May 2023

Kim

TownePlace Suites

This was a one-night stay on a long trip. The only complaint about the hotel was that the bathtub did not have a stopper. The room was very nice, comfortable and clean. I will stay here again.

Partner

2/10

Poor

20 Mar 2023

Carlos

I make my reservation vía expidia and I book a room 2queens and a sofa, when I check in they told me no room available just 2queens and was not ready yet they told me come back 40min later when I show up I get a extra room and they charge me twice for the extra room and was smelling like pizza inside, I talk to the manager and she said they don’t charge me twice but my statement of my bank show the charge.
Hotel dirty and pool not available and is more then a 3 weeks pool close and staff not helpful

Leisure Family

10/10

Exceptional

30 Dec 2022

Carlos

Great

10/10

Exceptional

13 Aug 2022

Leslie

Had a clean, safe stay here with my family of 5. Hot tub not functional, didn’t get a chance to check out the pool but otherwise really enjoyed everything. The breakfast was okay but my kids liked making waffles so it was a win overall. Would stay here again if passing through.

Leisure Family_with_children

2/10

Poor

08 Aug 2022

THIVANKA I

Nasty hotel with a rude receptionist

It was the worst stay. The receptionist was extremely rude. We paid extra for the Mountain View two bed studio but at check in we were rudely told that our room was not available and to take a one king bed room with no view. We were told take it or leave. We have already paid in full $217/- but was told we paid only 146/- and to pay extra for the one bedroom when we showed her the receipt she refused to look at it and said it has nothing ti do with it. We had no choice but pay the another $10/- on top of $217 and get a cramped dirty room . We traveled from MD to Dullup NM was very tired and 4 adults were given a one bed room with a small sofa. The pillows and the bed had hair on it and when complained she gave us a bedsheet and told us to change sheets it’ll we want and informed they have no pillows or pillow cases to give. House keeping was not available the manger was not available the only one was the pregnant receptionist who was very rude nasty and had a huge attitude problem. Filthy hotel stay away from it.

Friends_and_family Family

10/10

Exceptional

31 Jul 2022

Vernon

Great hotel!!

Friends_and_family Family

10/10

Exceptional

13 May 2022

David

This hotel is amazing! Very clean and beautiful! The staff was very friendly! This was our 2nd stay and we will stay here again!

Leisure Family

10/10

Exceptional

04 May 2022

Kim

Our room was great. No complaints whatsoever. The staff was great. The breakfast was great! The room was great!

Partner

10/10

Exceptional

26 Mar 2022

Timothy

Nice kitchen area in room

Leisure Family

10/10

Exceptional

31 Jan 2022

Terra

Clean and quite comfortable. Hard to find off main road .

Leisure Family

10/10

Exceptional

28 Dec 2021

Cynthia A.

Dry friendly staff. Great warm continental breakfast. The room was totally equipped with a full kitchen to make a Christmas meal.

Leisure Family

10/10

Exceptional

21 Nov 2021

Tamra

Spacious suite

We were traveling with my elderly, disabled mother, so the upgrade to a handicapped accessible suite with 2 bedrooms was very appreciated. We discovered that for three people, having only two mirrors in the suite is problematic when getting ready in the morning. I suggest adding a mirror to the second bedroom; otherwise, it was a great stay.

Friends_and_family Family

10/10

Exceptional

06 Nov 2021

MICHAEL

Great hotel. Clean and extremely comfortable. Beds are amazing

Friends_and_family Family

10/10

Exceptional

29 Oct 2021

SHLOMO

Great experience

Leisure Self

6/10

Pleasant

20 Oct 2021

Verified traveler

Bad customer service. Everything else good.

Service was disappointing. Yes, staff is in short supply, but I had to wait 3 days for simple plumbing service WITHOUT even an apology! Not appropriate customer service for any Marriott hotel, much less a newer one. And they told me not to move the tables in the dining area, which were tiny!

Self

10/10

Exceptional

09 Jul 2021

Verified traveler

Awesome place to stay

Leisure Family_with_children

8/10

Excellent

29 Jun 2021

Verified traveler

Swimming pool is closed still

Leisure Partner

2/10

Poor

29 Jun 2021

Verified traveler

Unfriendly poorest customer service, dirty room and never bothered to clean room after booking our room for several days and they keep pointing everything through third party booking

Business_and_leisure Family

10/10

Exceptional

29 Jun 2021

Sandra

It was great and pleasant to stay in this hotel.
Thanks!!!

Friends_and_family Family

10/10

Exceptional

22 Jun 2021

Verified traveler

cleanness

Business Family

10/10

Exceptional

20 Jun 2021

Sarah

Safe, clean and comfortable.

This was a great option for a place to stay on a long road trip. It was close to the freeway, in a safe area, comfortable bed and room, pet friendly, and had a great breakfast available before I hit the road for another day of driving. I arrived super late and the front desk was on top of the reservation I had made only minutes before arriving. As a female traveling alone this hotel felt safe and comfortable even with my late arrival. My dog had shaded areas to go to the bathroom in the morning. The attendant for the breakfast area did a great job keeping everything clean and stocked.

Self

8/10

Excellent

19 Jun 2021

Marsha

Lots of amenities in one room

The room was very nice. It seems the designer tried to put a lot into a small room, which forced the TV to be placed in an awkward spot. The only sitting position to directly view it was to move the desk chair and sit there. That’s the only disadvantage of the room arrangement. Otherwise all was great.

Partner

10/10

Exceptional

17 Jun 2021

Verified traveler

Amenities, breakfast, room design, attention to detail, cleanliness

Business_and_leisure Self

4/10

Poor

17 Jun 2021

Verified traveler

The hotel itself was nice, however many hall lights were flickering. The facilities were clean, though we were disappointed that the pool and spa were closed. We would have liked to see a designated pet area outside. We noticed people were reduced to having their pets Use the sidewalks and rocks which were left covered in poop. Maybe some public doggie bags and waste cans would help to reduce the littering and promote people to pick up after their pets.

Leisure Family_with_children

10/10

Exceptional

10 Jun 2021

Verified traveler

The hotel was clean. Room was small but clean. It fit our needs for a one night stay. Staff was very friendly.

Friends_and_family Family

10/10

Exceptional

10 Jun 2021

Diane

This hotel was very clean and everyone was very nice and helpful.

Friends_and_family Family

10/10

Exceptional

30 May 2021

Ronald

Very nice hotel for an overnight stay.

We were on the road and just stopped here for the night. It is a very nice hotel. Very clean and well maintained. It was quiet and the bed was very comfortable. Everything you could ask for in a place to spend the night. Very pleased with this hotel, if I pass through there again, I will definitely stay here. While the hotel is very nice, it does not offer many amenities. There is no restaurant on site and the grab-and-go breakfast was minimal. Overall, a great value for the cost.

Friends_and_family Family

10/10

Exceptional

30 May 2021

Verified traveler

Modern and comfortable hotel along the 40 in New Mexico. Great stop for travelers.

Leisure Pet

8/10

Excellent

24 May 2021

Dewey

Nice room

Partner

10/10

Exceptional

16 May 2021

Sheri

Very clean and room was well designed for comfort.

We loved the usefulness of the space. Very well designed and we were very comfortable. Very clean! Disappointed that the breakfast is still bagged. All others hotels are now offering a full hot breakfast. Entrance to the hotel was very difficult to find.

Partner

10/10

Exceptional

18 Apr 2021

Michael

Terrific stay!

Wonderful hotel. Would love to have this type of room as my permanent apartment.

Self

6/10

Pleasant

03 Apr 2021

Verified traveler

Nice but not friendly

It’s a nice place to stay, but the lady upfront was rude. Im originally 43 miles away from here and that’s what my driver’s license says but live in phx and came back to visit family for Easter. Sooooo the lady was rude and stated if we get complained security will escort us off the property wasnt explained in a calm voice or any information in that mater she just look like she was done with people. Over all nice place to stay but hospitality is non existent.

Friends_and_family Family

10/10

Exceptional

26 Mar 2021

Helena

Family time

we've stayed here before and its always a comfortable stay. Big comfy rooms, love the kitchen and table. Bathroom is a little small but we managed.

Friends_and_family Family

4/10

Poor

25 Feb 2021

Verified traveler

This is a tired hotel. Pets are allowed in all the rooms and the smell of disinfectant was strong. The interior has obvious wear, with dings in the doors and night stands. The clerk filled up a tract of rooms without any care that the row of parking spots in front of those rooms was solid ice.

Leisure Partner

10/10

Exceptional

22 Dec 2020

Angelina

Clean

Clean. Felt safe in covid19 perspective. Grab and go was sufficient. Will stay again.

Friends_and_family Family

8/10

Excellent

11 Dec 2020

Jessica

I liked that they had a 10.00 per deposit and not 100 like some places. The beds weren’t as comfortable as some of the newer ones we’ve stayed at and COVID put a big damper on breakfast with only bagged breakfasts. Staff was nice.

Business_and_leisure Family_with_children