Name: Econo Lodge Gallup West
Address: 3101 West US 66, Gallup, 87301, US

4/10

Poor

14 Jul 2026

terrill

First off on line description could use revision if it stated that this hotel was a weekly/ monthly rental on top of a regular econo lodge i would've booked elsewhere. Upon arrival there was no one at the desk I rang bell and tried calling for someone to check me in. 15 minutes later the desk attendant came in the front door as he went to taco bell he said.. I asked for a lower unit as I have a stability issue from Parkinsons so stairs are extremely risky. But all they had clean was upper units. This was around 10 pm. The guy went to program the key and he said his Key programmer wasn't working. Going upstairs it looked like someone swept the floor in the hallway and left the pile on the floor. Got to the room window was wide open moths and bugs were flying around like a bug airport. Jumped in shower after long drive and the shower worked decent went to get out and low and behold no towel at a my wife had to go downstairs again to get 1 towel. Here's to top off room condition and annemities not a single trashcan. The beds were comfortable but with the tweaker going in abs out their rooms all night ruined the rest of this horrible stay.

Partner

2/10

Poor

03 Jun 2026

Caden

New management seems unsafe. They did not ask my name, charge for incidentals, look at my ID, or take my credit card before handing me a room key. When I got to the room, the lights didn’t work and the beds weren’t made. This was the most unsafe I’ve ever felt in a hotel and I ended up leaving to stay at another hotel in the area. Since I had already checked in, I wasn’t able to get a refund, either.

Self

2/10

Poor

23 May 2026

Nathan

Absolute dumpster of a hotel. Room I was given had a bathroom that looked under construction. There were bottles, cardboard, and loose screws scattered about. There was no room phone and the room was also in disrepair. I walked to the front office and nobody was there. I called the number that was left on a sign on the desk 4 times. I never got an answer. I called the number on the website. Still no answer. I start knocking on the managers door. No answer.
There was literally nobody around to address the issues. I left my room key on the counter, packed up my things, and left.
Finally, the hotel listing said it had EV charging. It absolutely did not.
Worst hotel I’ve ever dealt with and nobody was able to help. A waste of money and 45 minutes of my life. The Red Roof Inn across the street was fantastic.

Partner

4/10

Poor

24 Mar 2026

Joseph

Room nice and clean area. And outside bad food in the morning did not happen no ice machine

Partner

2/10

Poor

24 Mar 2026

Richard

As far as I could tell, I was the only person in the hotel. And I left without going into the room. And they refused to give a refund although hotels.com did. Lots of signs about not being responsible for loss or theft. Fire doors all locked. Really a scary, dangerous looking place. Said under new management and the econolodge sign was just a temporary banner. Avoid this place.

Self

8/10

Excellent

14 Feb 2026

Barbara

Staff was amazing

Self

2/10

Poor

01 Feb 2026

Jim

Advertised an EV charger, total lie. Advertised Continental breakfast,total lie. No breakfast not even coffee by 8:00 in the morning. No ice machine or ice. No Kleenex in the room. This place is horrible.

2/10

Poor

21 Dec 2025

Michael

The Galway’s smelled of fentanyl, security doors on the side of the building broken. Staff not friendly.

Pet

8/10

Excellent

16 Dec 2025

Edson

room was
clean look nice but I think would be nice to have more confortable pillows lady in the lesh was very polity and kind . Also didnt have toilet paper

Leisure Partner

2/10

Poor

30 Nov 2025

Marisol

The room was dirty, fridge was dripping water all over the floor. Someone knocked twice, we opened the door and no one was around, this was midnight. Clerk was talking to her 2 lady friends that walked out of the motel to do drugs in their suv. Clerk also told me she wasn't sure if they had a pet friendly room because one of the guys asked for that room without having a pet. Then told me it was avaliable, hair all over the bathroom sink. We went out to get breakfast, the stuff for waffles wasn't ready, the coffee was out. We waited 15mins for clerk to make pancake mix for 3 waffles and waited her to refill coffee for 35mins.

Seems like the owner of this motel doesn't care about anything but the money. The hotel looks dirty from the outside, the inside is disgusting, smells like a casino in there.
You got a clerk that hangs out with her crackhead friends during work. Horrible awful place to stay.

Pet

8/10

Excellent

13 Nov 2025

Reginald

Good for the night

Business

8/10

Excellent

28 Oct 2025

Michele

Beds comfortable

Business Self

6/10

Pleasant

15 Oct 2025

Valerie

Room 121 was most excellent. Clean. Everything worked. Everything was completely comfortable.

The front desk experience was robotic but friendly.

THE BREAKFAST WAS AN INEDIBLE
LET DOWN😝😝😝
I had the option to stay in a less expensive motel with no breakfast included but I spent the extra five bux to stay here for hopefully a nice Continental breakfast.

WHAT I SHAME! There were two bagels in a Walmart Great value bag and the last 4th end butt of a loaf of bread also in a store plastic bag. No fruit. Empty fridge. I don't know what the waffles were made of but it seemed like tasteless cardboard. Could not eat.
Nothing at all to drink except coffee
yet it too was
Was horrible
The breakfast clerk seemed like a zombie:
The only words I heard them mumble was \"what's wrong?\"

It was a very nice room however and for the price worth it, and I did enjoy my stay there 🙏

6/10

Pleasant

22 Sep 2025

TERRY

I was unable to check in, but I got a receipt that I was still charged for the stay. Can you confurm the charge?

8/10

Excellent

10 Sep 2025

Tammy

Wasn't comfortable with the main door on the west end being unlocked.

Leisure Self

10/10

Exceptional

10 Sep 2025

Tomasz

Clean room. Somewhat worn out bathroom but clean.

Business Family

2/10

Poor

05 Sep 2025

Milisa

I prebooked the room, but when I arrived, immediately felt unsafe in the area. The outside of the hotel looked dirty and unsafe, along with ugly curtains and dirty windows. In checking in, the receptionist told me not to park my car near the room as they were having problems in the far corner with vandalization of cars. I immediately as a single woman, became concerned about even having a room in the back far corner. I refused to stay at the hotel- as my car was loaded with items because I was moving. I found another hotel on my own to stay in. However it was after 6 PM, and the hotel would not cancel my reservations. I reported to Expedia, but never heard back from them for reimbursement. Decided avoiding vandalization of car and it's items, and myself was more important than the money lost.

Business Pet

8/10

Excellent

29 Aug 2025

Mario

Room are clean and no bad odors. Really nice shower

Business Self

2/10

Poor

13 Jun 2025

Emilee

This building was literally falling apart in the hall to the room. The room was pretty clean.

Business Partner

8/10

Excellent

06 Jun 2025

Abraham

Got exactly what I paid for. Room was clean. Shower was hot. Staff was nice.

Self

4/10

Poor

01 Jun 2025

Lisa

Property kinda sketchy. No lock on the outside door to the hotel. So anyone could walk in to the building. Outside screens ripped, and bent, i think people lived there also. Paid by the week/month. Wasnt noisy, but just gave off a weird vibe. Out skirts of town.

Leisure Partner

2/10

Poor

27 May 2025

Roderick

Overall stay was ok, a 50$ deposit was taken and never returned. When I inquired about it 4 days later they said they didn't take a deposit and directed me to a 1800 number for billing. Not trustworthy.

10/10

Exceptional

20 May 2025

Oleksandr

Highly recommend

Business Self

4/10

Poor

17 May 2025

Philip

Ok but not great

Outdated but clean . While safe it is in bad shape on the outside side the room was quite adequate and lean. Probably would not stay here again given other nicer hotels close t.

Partner

4/10

Poor

01 May 2025

Rosalva

Everything was fine for the price, except there was bedbugs.

Leisure Family

6/10

Pleasant

22 Mar 2025

Barbara

Old and no Kleenex available when asked.
Extremely limited breakfast

2/10

Poor

20 Mar 2025

Chris

They need to close this location

This place should be closed. We clearly were not getting our kicks on Route 66 at this place. We were traveling through as a family and if I could have afforded to walk away from my reservation I would have. I know it is Econo Lodge but it is in bad shape and does not represent what I've seen in other Econo Lodge's. Staff was rude at check in. Some type of liquid was dripping from the ceiling in the lower hallway in multiple places. Exterior doors never lock so seems like a safety issue on a major highway. Glue down LVP flooring was bubbled up and coming off the floor in the bathroom. The continental breakfast is a joke. Only one positive, the beds were comfortable.

Friends_and_family Family

6/10

Pleasant

15 Mar 2025

Richard

Checked in at 2:50, the desk clerk made a negative comment as soon as I walked in \" oh I guess people is can't read, he had a paper sign taped to the window that was above my eye level so I didn't see it. Whatever, the hotel is really run down, the roof was leaking in so many places, water puddles throughout the hallway. They tried to do a remodel in the rooms and the floor looks like a 4 year old did it. Breakfast selection was pathetic, but no bed bugs 🐛.

Business Self

2/10

Poor

01 Mar 2025

Steven

I came late, and the guy said that he gave my room away and then he said that Expedia has the money that he didn’t get the money when I tried to get a glass of orange juice cause I figured I paid for the breakfast too, and he told me to get the hell out of there I need my money back on this or I will never use Expedia again

4/10

Poor

27 Feb 2025

Tomasina

Could be better

The front desk attendant was rude. Not only to me but the other guests as well. No empathy and unprofessional. The hand sink was clogged. You can hear the guests through the wall.

Partner

10/10

Exceptional

16 Feb 2025

Jose G

G

10/10

Exceptional

28 Jan 2025

Sabrina

No issues

Business_and_leisure Family_with_children

4/10

Poor

22 Sep 2024

Nigel C

Crabby Staff and less than average amenities

The bed was okay however sleep was marred as the pillows were small and very lumpy.
Breakfast was virtually non-existent. We went at 7am. Juice machine was out of order, no hot water for the oatmeal or tea. There was bread and a waffle maker however no butter. When I asked I was told that there was no butter or margarine left. When I stated I was surprised, i was told to get over it.
The ice machine was out of order.

Breakfast had lukewarm coffee, 2 packs of mini doughnuts, bread with nothing to put on it, packages of oatmeal however no way of preparing it, and cereal with milk that was not very cold.

No redeeming features. Even the person at the front desk in the morning was a grumpy, dismissive individual.

Partner

4/10

Poor

06 Sep 2024

Richard

Upkeep is not keeping up... Window screen frame bent, not sealed. Paint peeling/mold on ceiling in bathroom, coming off drywall completely behind toilet to shower below 3'.
.

Business Self

8/10

Excellent

31 May 2024

KeLee

This motel was good for the price that we paid. The ice machine was down when we were thwre.

4/10

Poor

19 May 2024

Eunice

The price was good
Did not like the noise, bed not comfotable, no clean towels

Leisure Family

10/10

Exceptional

17 May 2024

Eunice

I dont like the noise nxt door, doors r not close tightly,

Business_and_leisure Family_with_children

6/10

Pleasant

24 Apr 2024

Mark

Decent room, but no EV charging as hotels.com says

Good room for the price. Just note, HOTELS.COM indicates the property has an Electric Vehicle Charging Station…they do not.

Partner

10/10

Exceptional

24 Mar 2024

Verified traveler

Welcoming

Front Desk was Amazing She was very helpful and friendly..The room was nice a bit dirty pretty much like wipe doors and walls..It would be nice if they could have gave us new towels.overall it's a place place to stay.

Friends_and_family Family

8/10

Excellent

18 Mar 2024

Dave

Room not very clean
wastebaskets in hallways to catch water dripping form ceiling

Business_and_leisure Self

4/10

Poor

16 Mar 2024

James

I will never stay at this property again. There are to many motels in hotels in Gallup to stay in a place like this. The desk clerks dog barked for what seemed like an hour in the middle of the night. I was so disappointed and definitely didn't come close to getting my money's worth.

Business Self

10/10

Exceptional

28 Dec 2023

Verified traveler

Good

The place is nice just needs to be cleaned.the bathroom needs to be cleaned up the walls were dirty and had boogers on the walls..overall it was nice stay

Friends_and_family Family

2/10

Poor

19 Oct 2023

Billy

No Notification my room was given away.

Econolodge gave our room away without notification. I was refunded but had no clue it was canceled. I prepaid in full a week prior. Only way i knew was I called to let them know I'd be running late.

Friends_and_family Family

8/10

Excellent

16 Oct 2023

Vincent

Affordable and clean

Hotel staff were friendly and courteous. The property itself seems a little run down, but the room we had for our stay was fine. It was perfectly cleaned and everything worked. Overall, for the price, I was happy and would certainly consider staying here again!

Partner

4/10

Poor

15 Oct 2023

Kim

This property needs maintenance and care.
First, the computer system is archaic, very slow, cannot put 2 rooms on one invoice.
The shower bench in the handicapped room was unsafe.
The window in our room on ground level did not close tightly. Was off the track. Very unsafe.
Almost zero water pressure for the shower.
I would not recommend this hotel.

Leisure Family

8/10

Excellent

16 Sep 2023

Theo

friendly workers

we liked the people working there

Partner

6/10

Pleasant

15 Sep 2023

Matthew

Several issues in the Room I stayed in (106). The toilet roll holder broken, the AC unit was loud, luckily it sounded like there was a torrential downpour outside so had a “white noise” effect.

The hostess that greeted me was very helpful and friendly. Parking wasn’t an issue either, my car was literally on the other side of the window.

4/10

Poor

22 Jul 2023

Janet

Blood stains on bedsheets

Price was fine for a 1 night stay, but the room was horrible. The bathroom was dirty, I don’t know if the sheets had been cleaned but had some blood stains, I know I should’ve went to the front desk but we had been driving from Tennessee trying to get home to AZ, we just needed some sleep. I wouldn’t recommend this place to anyone not plan to stay here again.

Partner

4/10

Poor

04 Jun 2023

Roderick

Right off the highway.

8/10

Excellent

29 May 2023

Mike

Thankful for a place to rest.

6/10

Pleasant

03 May 2023

Sharlene

Was great but the mirror was busted to the closet on the corner and the only thing I couldn’t use was the Wi-Fi. But the services was good the towels were clean. Will stay here again in the future.

Business

2/10

Poor

24 Apr 2023

Heather

The bed was itchy, could not sleep all night, and left with bug bites the following morning.

Business Self

6/10

Pleasant

19 Apr 2023

Caydn

It’s nicer inside than it looks. The rooms are quite nice; again, nicer than what the reception and breakfast areas looks like. I didn’t feel super super secure staying there but for a one night stay for traveling it’s perfectly fine

Leisure Friends

8/10

Excellent

09 Apr 2023

Chrystal

Asbestos problems shows lack of funds

Check in was easy and simple. The condition of the hotel was bad. There seemed to have been some water damage possibly a water line break. There was a whole part of the ceiling in the stairwell that had a chunk of the ceiling exposed-it looked like it was possibly contaminating by asbestos. The bed was comfortable but the paint in the room looked like water damage and looked like they ran out of paint.

Self

8/10

Excellent

13 Mar 2023

Verified traveler

The only thing that I was not happy with was, the hot water faucet did not work n there was a different size tank lid for the toilet.
Other than that, it was good

Friends_and_family Friends

6/10

Pleasant

26 Feb 2023

JAMES

Gentleman @ ck in was nice. When I reserved my room I put I would need a bottom room for I' am on oxygen w/service dog & can't walk stairs or distance. There is no parking in front so you have to park in back & walk around to the side entrance to get in I guess because the back door doesn't work. He did give me a room @ the very end on the bottom next too the door. It was still a struggle for me to make several trips back & forth & not have my oxygen tank on. The breakfast wasn't much to speak off unless you wanted waffles or cereal. The juice dispensers were both empty. No pastry's, fruits & only boiled eggs. Beware that ck out time is 10am unlike most places 11am. I killed some kind of a bug on the floor when I 1st sat down on the bed. There was a brown spot & a black mark on the bed sheet. Only shampoo to wash your hair with. The room was freezing cold. The wall unit was an old one so you couldn't set a temp. It took about an hour for the room too start to feel warm. Then you had to leave it on all night & listen to it running & the TV would only go so high you could barely hear it over the heater. I have too say the only good thing about my stay was the gentleman that checked me in & out.
Stayed at better property's for a less amount.

Leisure Pet

4/10

Poor

31 Dec 2022

Lindsey

Very nice staff and nice, new flooring, but dirty walls, very worn and stained toilet, gaping sink drain, etc. didn’t leave me with a sense that things were clean or well-maintained. Unless it’s at a very low price, I would recommend staying elsewhere.

Leisure Family

2/10

Poor

28 Dec 2022

PATRICIA

Clerk was sympathetic and tryed to get us a refund but manager/owner only offered another room.

Leisure Partner

10/10

Exceptional

22 Dec 2022

Duane

Great

It was very nice… Very festive. Well decorated nice Christmas music.

Business

8/10

Excellent

19 Nov 2022

Cheryl

Everything was pretty good except there was no hot water

Business Friends

4/10

Poor

25 Oct 2022

susan

The room, facility, and grounds were dirty and needed cleaning.

Leisure Partner

6/10

Pleasant

17 Oct 2022

Verified traveler

Poor service, room ok

After pulling up my reservation, the front desk person got mad at me for booking through an external website, and told me next time to book through the Econo Lodge site.

Friends_and_family Friends

2/10

Poor

01 Oct 2022

Catherine

There were dead ants in the hand towels, splashes of unknown substances on floor and walls, and the sheets had cigarette burns, and yellow stains. The upper part of the wall was so dusty you could write your name in it. The curtains had a thick film coating of dust. Blanket was thin and rough. The best thing was that the a/c worked nicely and kept the room cool.

8/10

Excellent

21 Sep 2022

Althea

Clean and Comfortable

Clean and comfortable, quiet area. Nearby airport but noise was not really noticeable. Would stay there again. Convenience stores within walking distance.

Friends_and_family Family

4/10

Poor

14 Sep 2022

Martin

OK stay, but disappointing in many ways

Room was fine, clean, ok comfort with unexpected amenities - small microwave, refrigerator, some USB plugs. TV remote was horrible, barely worked. Tiny coffee maker, not worth the effort. No shampoo.
Only plastic and styrofoam cups.. \"Continental Breakfast\" ?- what a joke. Juice machine was out. Lukewarm coffee. 3 lousy bananas, hard boiled eggs left on counter. Waffle machine didn't have ingredients. Wonder bread for toaster. No other pastries. No yogurt. Only oatmeal was \"s'mores\" flavored. Cereal options were \"fruit loops\" and there was about a bowlful of frosted flakes.... It's an OK place to sleep, get in late and leave early you'll be fine.

Self

8/10

Excellent

11 Sep 2022

Daneill

Helpful

8/10

Excellent

11 Sep 2022

Daneill

Helpful

Leisure

6/10

Pleasant

28 Jun 2022

Dennis

Clean room. Noise from inside hotel hallways and rooms as well as from nearby train tracks was audible from room. The toilet made a very loud prolonged sound when flushed. Breakfast choices were disappointing.

Self

6/10

Pleasant

26 Jun 2022

Amanda

The outlet with A/C plugged in didnt have cover over outlet.

Leisure Family_with_children

8/10

Excellent

22 Jun 2022

Joyce

Very grateful there is still honest people

Was a stop over while traveling home to Louisiana and I accidentally left a chocolate diamond ring on the desk!!! The manager called me when they found it but we had already crossed to another state and would have the general manager mail it to me… very thankful for their honesty… was over a 4,000 dollar ring!!!

Partner

6/10

Pleasant

19 Jun 2022

Bunkie

The bldg. itself is a dump, hasn't been touched by a professional in years. No doubt all work is done by an on-site dude with no talent at all. Room was clean but suffers tha same as above.

Leisure Partner

10/10

Exceptional

25 Mar 2022

Raylene

All was well..it's just when I called room service no 1 answered at all..I called 6 times and gave up..but was a nice place to stay..

Business Family_with_children

4/10

Poor

12 Mar 2022

Roscoe

Hair in sink, tub, dressers, And floor! Gross! Cant even walk on floors!. Dusty and not wiped down. Hoisekeepers lazy and not doing there job!

Self

10/10

Exceptional

25 Jan 2022

Shari

Desk clerk is always welcoming.

Leisure Self

8/10

Excellent

29 Dec 2021

Jean

It was ok, nothing besides average,,friendly staff

Leisure Family

10/10

Exceptional

26 Dec 2021

Verified traveler

Great service, very very welcoming. Gentlemen at front was very helpful and nice. Room was clean and comfy after driving 10hrs. 10/10

Partner

4/10

Poor

28 Sep 2021

Verified traveler

Heavy Septic Smell

The room smelled so horribly of feces that i kept waking up thinking my dog had pooped. Horrible. Last time i stayed 6 months ago, the toilet barely flushed.

Self

2/10

Poor

08 Sep 2021

Dana

The worst Choice Hotel ever.

Hotel was stinky and the bed sheets were dirty when we arrived. Changed rooms and the sheets were still dirty. Checked out immediately and went to the Red Roof Inn. Clean rooms, sheets, and better service.

Friends_and_family Family

10/10

Exceptional

29 Aug 2021

John

The owner checked us in and he was both friendly and helpful. He said not to book it through third parties, but to book it through choice hotels (dot com) to get a discount. The property is under renovation and I’m sure it will be better. The place has thin walls and you can sometimes hear the neighbors, but when it’s slow, they seem to spread everyone out. My only real complaint otherwise is how early the housekeeping start knocking on doors asking if we were checking out. It could easily be solved with a Do Not Disturb door hanger. Which they may implement once the renovation is done with. All in all, it’s well worth the money and convenience.

Leisure Pet

2/10

Poor

17 Aug 2021

Verified traveler

This is our first hotel booking that we used based on reviews and the place was so dirty unsanitary and just overall filthy that we immediately checked out and had to rebook at another hotel. We were so upset and ruined our night due to this. Filthy and unsanitary is just not enough to describe the econo lodge in Gallup and the night clerk was very rude. I am hoping to receive a refund due to the situation. Just so disappointed and disgusted

Partner

2/10

Poor

14 Aug 2021

Verified traveler

The most ill mannered individual at check in, l did not, would not stay there EVER. i left and went to another motel

Business Partner

10/10

Exceptional

07 Aug 2021

Verified traveler

The manager DJ was very professional and personable. I would highly recommend lodging at Econo Lodge

Leisure Family

10/10

Exceptional

04 Aug 2021

Arjay

Econolodge is just right with its pricing online. Decently comfortable to stay with for work assignment. Overall, it was a pleasant to good experience! Will definitely come back again!

Self

6/10

Pleasant

30 Jul 2021

Verified traveler

No comments

Business_and_leisure Family_with_children

8/10

Excellent

26 Jul 2021

Annita

1 night

Every thing was great

Self

8/10

Excellent

24 Jul 2021

Carolyn

Nice place oversll

First we couldn’t find the place using the address given in the email. Then we called motel for directions and got no where. After explaining a couple time we were to to hold on. We could hear him waiting on other customers so we eating but he never came back on the line. We I went in to check in I was ignored for several minutes while he was completing other tasks, no hello or ba right with you. One it was my turn for attention things went well

Partner

2/10

Poor

24 Jul 2021

Verified traveler

Rude customer service

4/10

Poor

13 Jul 2021

Verified traveler

Refrigerator was leaking water, the smoke alarm kept chirping all night long, and we were watched like a hawk when we went to get coffee. Felt uncomfortable. Rooms wrre not the best. Booked a 2 night stay but requested a refund for the second night, which was refunded.

Leisure Family

4/10

Poor

12 Jul 2021

JAMES

Not a bargain

Bed area was clean. Bath area needed a lot of work. Unfinished patchwork of dry wall in bath. AC system is very old. The area of Old route 66 hotel is located is full of shuttered businesses.

Partner

8/10

Excellent

20 Jun 2021

Verified traveler

The night clerk was not too friendly. The room was on the 2nd floor and hard to climb when you have bad knees. In all fairness room was booked same day. Room was nice size.

Leisure Friends

8/10

Excellent

20 Jun 2021

Delores

Nice 👍

It's a good place to stay comfortable, clean, quite

Partner

8/10

Excellent

09 Jun 2021

Betty

Great value

The staff was very nice and accommodating. I was able to Parallel park right outside of my first floor window. There was a leak in the hallway roof that had a trash can under it, but these things happen. I was exhausted this day and this motel provide a much needed respite. I would stay there again for the value.

Friends_and_family Family

4/10

Poor

16 May 2021

Verified traveler

desk clerk was rude

Business_and_leisure Partner

6/10

Pleasant

30 Apr 2021

Verified traveler

Needs to update restroom

Leisure Family

10/10

Exceptional

30 Mar 2021

Pearl

A last minute plan to stay in Gallup. It was awesome.

Business

8/10

Excellent

21 Mar 2021

Verified traveler

Comfy and clean

Staff was very friendly, room was roomy, comfortable, and clean. Breakfast had very few grab n go options and doors to rooms weren't sealed very well, allowing lots of noise to permeate into room.

Business Self

6/10

Pleasant

18 Mar 2021

Lynda

Definitely a low budget stay

We were disappointed on arrival to find that the hotel was advertising much lower rates than what we had booked online. First non smoking room smelled of smoke so they did move us. General condition was a bit run down but room appeared clean. Shower was good and bed was comfortable

Partner

8/10

Excellent

03 Mar 2021

Veronica

I had a positive experience. I booked my stay and checked in 30 mins later. My room looked just like the picture & was clean/neat. My children had plenty of options on the television. On top of that the price is unbeatable.

Friends_and_family Family

4/10

Poor

12 Jan 2021

Doug

Do not recommend. At all.

This place was....difficult. After confirming with the front desk clerk about our rooms and having service dogs, (we gave him correct paperwork for 2 dogs.) upon seeing our dogs he seemed noticeably upset. Our dogs are very well behaved, quiet and adorable. Not to mention the services they provide. One of our dogs is very old and has a hard time with stairs. My husband also broke both feet last year and is still recovering. There was no elevator and we were told there were no available rooms on the bottom floor. (Not ADA compliant. Period.)

The room itself was okay. The window was cracked, there was someone else’s hair in the tub, visibly dusty single use cups, etc. We told all of this to front desk. Fellow did not care and blew it off. After we’d checked out the next morning and were hours from the area, we got a call saying we’d be charged a hefty cleaning fee for the dog hair on the floor (fee was more than what we actually paid for the stay.) Apparently, basic efforts such as sweeping the rooms does not happen unless there is dog hair on the hardwood floors. Which explains the random hairs from previous guests. Absolutely gross. Save yourself the trouble.

Friends_and_family Family

10/10

Exceptional

05 Jan 2021

Justina

Amazing

Partner