EM Royalle Hotel & Beach Resort

Philippines , La Union
SAN JUAN, Taboc San Juan Ilocos Region 2514
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50 reviews shown

2/10

Poor

24 Feb 2026

Hadriane

Booked 3 rooms for 1 night as we were needing somewhere to stay overnight before continuing further up north, but there were a lot of things that went wrong.

To start, one of the rooms prior to checking in were left open. You would think that by adding the number of people staying per room, this would indicate how much toiletries to put in each room (towels, toothbrushes, etc.). This was not the case and we had to ask for additional towels for a room that is supposed to accommodate 4 people. Additionally, there were no towels in one of the rooms and no blankets in the other. We had to go down several times in the span of 2 hours to get these items from them. In the final attempt to get towels and blankets for the corresponding rooms, reception had told us the “housekeeping has confirmed that all rooms are complete” I have photos of both rooms with none of these items! To add insult to injury, none of the tvs had functioning channels in any of the rooms.

Although it was just a one night stay for us it was not the end of the world. However, I would not recommend booking an extended stay with them if this is how they treat their guests.

Family_with_children

2/10

Poor

13 Feb 2026

Theresa

The room did not match what was shown on the website. There was no way to contact the front desk from the room if you needed anything—you had to physically go downstairs to request items like towels. The room itself was very dark, the curtains were barely hanging, and the room clearly needs updating and renovation.

Business_and_leisure Family

2/10

Poor

31 Jan 2026

JOEL

pictures are nit the same as the actual photos. outdated. lights are off. reception is rude, kind if teacher when explaining the house rules.

10/10

Exceptional

01 Jan 2026

Diana

Clean room, nice staff

Leisure Partner

10/10

Exceptional

01 Jan 2026

Diana

Oceanfront view of the sunset. Nice run and walk on the beach from south to north .

10/10

Exceptional

09 Nov 2025

Ray Joseph

pool was nice, we had the whole hotel to ourselves, we left before the super typhoon was to arrive

Leisure Friends

10/10

Exceptional

26 May 2025

Leila R

Pricey !

I booked this for my daughter and they loved going back in here on their anniversary

Partner

8/10

Excellent

14 Apr 2025

Gerry

Property was well layout. Pool is shaded by main bldg till late morning and beach has easy access.

Leisure Family

6/10

Pleasant

20 Feb 2025

Danielle

It was good but not great, the property was well kept and the rooms had running hot water but the room was very hot and the mattress was very thin

Leisure Partner

6/10

Pleasant

19 Jan 2025

Greggory

On site pool, beach and direct access to ocean. Ocean waves can be strong here but long beach to run or walk if desired (local vendors on beach). Road to site can be narrow and passes through residential back yards. On site parking appears limited as compared to room amounts for levels of complex. Good elevator on site. Decent food onsite local and western. Check in can be a task if a busy time. Room is basic and bathroom is local, very low water pressure due to restrictive shower head but warm. Concrete support next to bed edge (head strike issue) and toilet placed very close to door (typical). Pet friendly and local dogs on site.

Leisure Family

6/10

Pleasant

11 Jan 2025

Bernadette

Limited dining

Leisure Family

10/10

Exceptional

09 Jan 2025

Junnabel

Second time to stay. We love that the hotel is pet friendly. Need a little bit improvement with the internet provider. Some rooms have internet tv while some just have a basic cable that only have less than 5 channels. But great facility and staff. Will be back again.

Leisure Family

6/10

Pleasant

03 Dec 2024

Ria Luisa

The room (101) is spacious, we were a group of 7pax, two queen beds and two double-size beds, lots of space for luggages. However, bringing food and snacks in the hotel have corkage fee, I have been to a lot of hotel resorts local and international but this is the first time I heard such hotel policy. The reason for my three-stars rating.

Leisure Family

10/10

Exceptional

29 Nov 2024

Ramon

Gorgeous beach, pool and view from my room. Service was friendly and attentive. I'd stay here again.

Leisure Self

8/10

Excellent

10 Nov 2024

Jovy

Very good

Leisure Family

10/10

Exceptional

08 Nov 2024

Eveine

Love our short stay here with my dog Mochi. The staff are friendly and accommodating .The place is also peaceful , away from the crowd, though the restaurants are further. The food is also good. Can’t wait to bring my partner here soon.

Leisure Pet

4/10

Poor

30 Oct 2024

Ernesto Lomar

What I like is that it's location is scenic beachfront. The building and facilities like the swimming pool is relative new. But the hotel is poorly managed. The staff lacks training seemed incompetent at times. They don't fully grasp the nature of the hotel business.

Leisure Friends

6/10

Pleasant

04 Oct 2024

Rosalina

We arrived and no room was ready, meaning no toiletries, towels etc, we had to ask for them even though we called day before to let them know of our ETA, bathroom was tiny( not like the pic) and shower had 3 water spurts working, couldn’t properly shower, sliding door to balcony was broken, couldn’t close properly or lock so our first half hour of being there we had to watch the maintenance man fix it, great stat to our stay(NOT).
Second day we had ants around the bed so they sprayed, ants came back next day, asked for more towels and linen. Breakfast, lunch and dinner we had to eat outside as the inside dining was being used for a conference and weren’t allowed to dine in, we also had to keep asking them to send us a waiter so we could order. The only good points about the resort is the good location, the food was nice, and the swimming pool which we used everyday bcoz the beach was closed for swimming. I wouldn’t go back to be honest.

Leisure Family_with_children

8/10

Excellent

18 Jul 2024

Karlo

The staff are nice and helpful. Air conditioning in the dining area will be great so the customers will be more comfortable.

Leisure Family

10/10

Exceptional

18 Jun 2024

Charmaine

Em Royalle Hotel has friendly staff and clean facilities. We just don't like the breakfast, It's pricy and didn't taste that good. But overall, everything was perfect.

Leisure Family

10/10

Exceptional

16 Jun 2024

Grace

We had an amazing time with family. Kids loved the place. We’ll come again’

Leisure Family

10/10

Exceptional

02 May 2024

Glenda

the place is great, beachfront. the food is good and affordable, but the pool is quite dirty and bathroom smells not good

Leisure Family

2/10

Poor

09 Apr 2024

Verified traveler

No water in the bathroom!

Friends_and_family Family

10/10

Exceptional

01 Apr 2024

Hilda

Staff were attentive, but lack options for alcoholic beverages, very convenient to the beach, could used some work on making their pool/beach patio a little bit more desirable to chill, n relax.

8/10

Excellent

01 Mar 2024

Delfin

Opt in to book ocean front room to experience the breeze and sunset view!!

Leisure Family

4/10

Poor

25 Feb 2024

Mirriam

We recently stayed at the Em Royalle, and I must say I was extremely disappointed with the overall experience. The hotel's attention to detail was shockingly poor, making my stay quite unpleasant.

Firstly, upon check-in, I noticed that the bed set was lacking a top sheet. Upon request, the staff insisted that that's how they make the bed. It was clear that the staff had not paid attention to detail.

Secondly, we were lacking basic toiletries such as towels, hand towels, shampoo, conditioner, toothpaste and toothbrushes. We asked for housekeeping services but they replaced the bath rug with a worn out rug, very poor.

Furthermore, the service was lackluster. The front desk staff seemed disinterested and unprofessional, failing to address my concerns promptly. Our room key kept on resetting at 12 noon and we have to request access from thr front desk. It was evident that there was a lack of proper training and supervision.

I was extremely satisfied with the kitchen services and the food was great. Location is pristine since the hotel is by the beach.

Overall, my experience at Em Royalle Hotel 2/5.

Recommendations:

• Improve cleanliness standards: Ensure that rooms are thoroughly cleaned and maintained to a high standard.

• Upgrade amenities: Provide guests with quality towels, toiletries, and other amenities to enhance their comfort.

• Enhance staff training: Train the staff to be more attentive, courteous, and professional in their interactions.

Leisure Friends

2/10

Poor

07 Feb 2024

Room was dirty. There was a roach in the bathroom

10/10

Exceptional

03 Feb 2024

Elizabeth

Room is clean. The view is breathtaking. Staff is friendly. Overall it’s a beautiful place. We will recommend.

Leisure Family

4/10

Poor

31 Jan 2024

Catherine

Place needs update

Partner

10/10

Exceptional

14 Jan 2024

Maria

We enjoyed our stay here. We love the pool and the beach. Friendly staff and beautiful location!

Leisure Family

8/10

Excellent

08 Dec 2023

Raquel P.

Front beach property, just seps away from the beach. My only comment and concern was that at 3:00 in the morning someone opened my niece’s room and someone entered in their room. I’m not sure if that’s a mistake at the front where they issued a key to a room which was already occupied. This is a safety and needs to address because you don’t know if that person who entered my neice’s room has a bad intention. Otherwise the property is good, it won’t have been nice if they offer free breakfast.

10/10

Exceptional

06 Nov 2023

Verified traveler

Long weekend getaway

The hotel and room is clean and well maintained . We had a comfortable stay. It's rate is budget friendly. It's right in front of the beach which is the killer. At the same time they have a pool that you can use when the waves are crazy. The area is less crowded and peaceful. The San Juan gimmick area is just a 10min drive.

At first I was kind of turned off when the guy on the check in counter had to narrate the possible penalties and additional fees that you may encounter, like extra fee for this extra this and that. But I would still recommend this and would love to come back, because they charge lower and you'll get value for money

Friends_and_family Family

8/10

Excellent

30 Oct 2023

Chanda

Front desk personnels should atleast treat all guests fair and same. Be nice to every guest. Guest without using branded stuffs should also be treated the same way with guests using branded stuffs. Housekeeping staffs are friendly and accomodating.

Leisure Friends

8/10

Excellent

29 Oct 2023

Pauline

7.2
“Good view with easy access to beach but slightly far from restaurants”
Hotel is easily seen and accessible from the main road. Its just that if you don’t have car, you have to ride tricycle going to Urbiztondo beach where commercial stores (restaurants, bar, etc.) are located and also the surfing point. It is 10-15 mins away from the hotel. Preferably book this online than on-site because it is way cheaper. Hotel is okay, a little old & typical look but good enough for couples or families who wants to have a quiet place rather than the busy area of San Juan. It also has a pool with easy access to beach area. It is not crowded. Staffs are accommodating when we checked in and also when we extended our stay. Down side we found are shower water pressure is low, the 2nd room where we were transferred (due to extended stay) – aircon is not working enough to cool the whole room, no nearby restaurants or convenience store. Good side of this hotel is it has a great view in the morning and afternoon if you chose beach side rooms and at upper floors.

Leisure Partner

8/10

Excellent

28 Oct 2023

Wilner

Room layout

Business Friends

8/10

Excellent

25 Oct 2023

Wilner

The staff!

Business Friends

4/10

Poor

23 Oct 2023

Levi

Ants all over our multiple rooms, same as lizard everywhere you look

Leisure Family

4/10

Poor

19 Oct 2023

levi

Ants & lizards all over have to pay for extra towels toiletries limited

Leisure Family

4/10

Poor

18 Oct 2023

Charles

my room was infested with ants. all over on the floor and on my mattress. the staff did spray and clean it. my shower head barely had any water pressure

Leisure Family

8/10

Excellent

14 Jun 2023

Freddie

Good ambiance,facilities and staff. Only things need to improve is the internet connection which 2 out of 4 room I booked was no net connection tv not working too.

Leisure Family

4/10

Poor

01 Jun 2023

Marissa

Rooms are not properly organized, bathroom are flooding and no hot water.

Leisure Family

6/10

Pleasant

25 Apr 2023

Peter

Great spot….management could be much better

Leisure Self

8/10

Excellent

14 Apr 2023

Marcelino

Nice place for staycation

Great place to stay and to unwind. We are in 3rd flr beach front and it was amazing. Internet is good with 15 to 20mbps. Good for staycation and wfh.

Room description is misleading, room with free breakfast when you book but No free breakfast when you arrived.

Partner

4/10

Poor

23 Mar 2023

Jacqueline

No outside food allowed inside the hotel but their restaurant closes at 7pm, you gonna starve yourself the whole night. If you bring food inside, they will charge your food P300/kg, its ridiculous! I’ve been to many places, here and abroad, this is the craziest hotel rules I’ve ever encounter. One more thing, i booked 2 rooms with 2 queen bed size, but I only get 1 room with 2 queens, the other one is 2 full beds. The place is nice but if you don’t want to ruin your day, better to go somewhere else. I don’t recommend this place.

Leisure Family

8/10

Excellent

20 Mar 2023

Estrella

Perfect location, ocean side.

Leisure Partner

2/10

Poor

15 Mar 2023

FULGENCIO

First during checking in process, a guy staff claims that my reserved room which is a King Size bed with an Oceanfront view was unavailable, so they are giving me 2 twin bed with a Mountain View. it's surprises me when there was only 3 cars at the parking. I told him that, that's it not right and i refused to be downgraded with the same price. But it comes out that it 's a lie as the house cleaning ladies say there are few empty room with oceanfront view. Second the light is so insufficient, the whole room has 3 lights, one in the bathroom, one in foyer and in the main room by the first bed at night the room is dark. Then the bed is hard and does not have bed sheet, a skinny piece of bed cover serves as bed sheet as instead. Lastly, the road from the main highway to the hotel is not cemented , it's so rough your car suspension will suffer. It's so cheap for 3.5 star hotel. I'm not recommending this hotel

Leisure Partner

4/10

Poor

13 Feb 2023

Donald

Would NOT recommend this hotel.

1. Matresses are hard as a rock. After consulting the manager(who assured me something would be done to soften up the bed) nothing was done as promised, until i complained to the evening desk clerk. We were given a matress to use that was 12 inches narrower than the previous one. Finally had to go buy my own 4\" foam matress topper at the shopping mall to keep my back from hurting for the balance of our 12 day stay. The manager never followed up with me... No attempts at 'customer service recovery'.
2. Shower water is luke warm at best and water pressure dismal.
3. House staff is nice.
4. Pool is dirty.
5. Menu selection is so so...
6. Toliet backed up twice and overflowed once.
7. Hallways are noisey.... Dogs parking inside the hotel at 2 AM.
8. At 4am on the first night, a drunk person tried to break down a room door down the hall from us. Police were called.

Save your money. Stay ANYWHERE else.

Business_and_leisure Family

2/10

Poor

09 Feb 2023

Rosalina

I liked the beach, it’s clean and shallow not that deep so it is safe.

What i didn’t like is the service, actually they are not customer oriented… the receptionists were not that attentive in receiving and talking to customers, no warm welcome, we’ve to asked for assistance upin checked in… every time we sat at their outdoor resto, nobody came to us so we have to sought for service personnel after 20-30mins waiting. Orders that were not available was mentioned after 30 mins, jam and butter that were included in the continental breakfast were serve after 30 mins were breakfast was already eaten…
The de luxe rooms are just minimalist, no tel. no safety box, no cabinet in the bathroom just toilet and basin.
The owners dogs are loud, barking too much in the pool area and the main doors of the rooms are not that intact.
Will never return to this hotel!

Leisure Family

2/10

Poor

06 Jan 2023

Maria Anamae

Our family traveled a long ways and was quite excited to be at this hotel and did not expect the situation we were going to experience here . We were even so proud that that was in our hometown that we recommended this place to friends to check in at the same time , little did we know there would be a bunch of issues at this hotel , that would embarrass us to our friends . Upon check in , the don’t have the room we booked available and there’s some guests making complaints at front desk. We then had to check in separate rooms . Wi fi, shower and toilet not working . Next day we had to transfer to another room , better , but still toilet and Wi-Fi not working . To be fair ,the housekeepers / security guard & dining staff did their best to try to help during our stay . A Front desk lady then had to enumerate things /charges that could be potentially charged to us which was quite insensitive to the inconveniences we had. We met the owner who was nice and took all our grievances and it we presented it to be positive feedback to better the hotel services / room situation. The beach and pool experience and cabana were good except the overall terrible room amenities

Leisure Family_with_children

2/10

Poor

04 Jan 2023

Harben

As far as the property it was decent. My only complain was the water pressure and cleanliness of the bathroom. Overall ok . The white house was a great upgrade, wish it was cleaner

Leisure Partner