Name: Papouis Protaras Hotel ex Smartline Protaras
Address: Mantaliou, 7, Protaras, 5296, CY

8/10

Excellent

09 Jun 2026

Vijay

I enjoyed swimming and chilling out the most

Family

10/10

Exceptional

02 Jun 2026

Sukhdesh

Staffed by polite, helpful and very hardworking people.
Lots of food choice.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Olena

The hotel has just been renovated. Absolutely brand new!
Three swimming pools on site. A varied menu. Trained and polite staff. We were very pleased. We had a wonderful time!

8/10

Excellent

21 Oct 2025

Michael

Overall I had a great time at papouis hotel , my shower room stunk of excrement and urine for the whole time I was there , i assumed it was a plumbing issue , as I was alone i put up with it . Apart from that everything was fine and all the staff were lovely . Well done to all

Leisure Self

10/10

Exceptional

12 Oct 2025

Marcin

Clean room Staff

Leisure Friends

2/10

Poor

15 Sep 2025

Alexandru Marius

When we arrived at the hotel in the night of the 8th september we were told that the hotel was overbooked and that they need to move us to another hotel in the area.We waited 20 minutes for a taxi at 10 pm exhausted. We didn't even had the power to argue with the reception about it beacuse it was pointless .Both of us we were upset and started the holiday angry and upset.The new hotel had terrible reviews and they were right the food was poor ,bad quality and sometimes disgusting. We had to spend money to eat out.Unfortunetly our experience was verry poor.

10/10

Exceptional

01 Jun 2025

David

Fantastic place to stay, staff were fantastic and couldn’t do enough for me. 5 star

Self

10/10

Exceptional

28 Apr 2025

William

Fantastic place as a whole and I’d stay there again no doubt

Self

10/10

Exceptional

30 Jul 2023

Ben

Nice Clean and great staff

The hotel was very nice with fantastic welcoming staff. The location was good, clean and a really nice place to spend holidays. Had an issue with the temp room but I was switched immediately.

Not too far from the nicest beaches. I will definitely stay there again.

Partner

10/10

Exceptional

22 Jun 2023

Periclis

Lovely hotel, decent breakfast with good options. Nice facilities in the hotel and the pool area is good for families and children.

Leisure Family_with_children

10/10

Exceptional

03 Oct 2020

karen

Fab stay, very clean and great staff

The hotel is in a good location, close to the beach but also close to the main strip too. The pool area is fabulous, clean and plenty loungers. The staff around the pool are so attentive to your needs, happy to help when needed, nothing is a bother. Buffet meals have a good variety and they cater for meat eater, vegetarians and kids too. Tasty food which at times is hard to find at times when all-inclusive. The hotel is very clean, cleaners come to your room every day if you wish, change the towels and bedding if needed too. The manager was happy for us to have a longer check out time with no extra cost too, as we werent leaving till 6pm. Very very clean. Only slight negative was the decor in the room as it needed refreshing, cupboards needed changing but because of COVID this may have stopped them doing this. Hotel is a 3* but slight adjustments could see this hotel 4* and it has the potential to become a 5*. Would definitely go back next year. Thanks for a fabulous stay.

Partner

8/10

Excellent

28 Sep 2020

Colin

Good for the price

Overall the stay was above average. The mattresses in our room seemed dirty and a couple of stains. I feel the hotel and pool area needs an update, although reception area and restaurant is nice. Drinks at the bar were not great. A lot of the time the beer tasted like water and was very flat. For the price we paid we were more than happy with our stay

Partner

10/10

Exceptional

21 Sep 2020

Kyprianos

Good value for money

Nice location, clean and very good value for money. I would certainly book it again !

Friends_and_family Friends

8/10

Excellent

20 Sep 2020

Mike

Very happy with service and location of hotel.

Friendly staff and clean, food also good and Overall very good value for money.

Partner

8/10

Excellent

26 Aug 2020

Taty

The staff is friendly, all inclusive Is good enough, cost-competitive.

Leisure Family

10/10

Exceptional

21 Aug 2020

Antonia

Great stay

Great stay lovely pool. Staff were excellent as were the services. Great location close to pernera. We had a great stay

Friends_and_family Family

6/10

Pleasant

20 Aug 2020

Verified traveler

The room was old and not really inspring. The air conditioning was very loud and made it difficult to sleep. There were very few parking spaces which resulted to many cars parking at a vacant lot right next to the hotel. The breakfast situation was not handled well at all; people were allowed to eat in without masks, but also to serve themselves at the buffet without a mask (they did provide hand sanitizer and a sign which no one really followed and there was no employee or attendant enforcing any of the social distancing rules or managing the queues to make sure Covid 19 is not spreading).The ladies at reception were very friendly and accommodating. Overall a mediocre experience but at least it did not break the bank

Partner

8/10

Excellent

27 Jul 2020

Deborah

Papouis Hotel

We had a lovely stay, and will be visiting again soon. Rooms dated but very clean and bed is comfortable. Food was as good if not not better than some 5* I have visited. Hot food was hot. Staff were very friendly and welcoming.
Sun loungers need to be cleaned regularly as dirty and bins around pool needed emptying as they were still full from the previous day. Thank you

Partner

8/10

Excellent

18 Jul 2020

Christine

Very pleasant stay

Very pleasant stay. There was a problem with the air-conditioning but it was reported to management and they will look into it. (The AC would only work if the bathroom light was on). The hotel adhered to covid-19 restrictions very well and did their best for it not to interrupt your enjoyment meals took a little longer but again they did their best by putting extra staff on to avoid delays.

Partner

8/10

Excellent

13 Jul 2020

Verified traveler

weekend break

Pool area was good.
Room was dated.
Food was nice, but you have to que and wait for a member of the kitchen team to serve you from the Buffett due to restrictions. Outside meal times snacks were available.
Staff were friendly.
Overall pleased considering it only cost £190 for 2 nights AI for a family of 4.

Friends_and_family Family

2/10

Poor

08 Jun 2020

Verified traveler

Terrible experience

When we tried to check in the hotel they told us that the hotel was overbooked and we didnt have a room even thought the website hotels.com let us make the reservation and we got a confirmation as well. This is unacceptable from both the hotel and your website side since we were left without accomodation with no earlier notice!

Partner

4/10

Poor

12 Nov 2019

andrew

In desperate need of renovation

We booked AI at this hotel in October. On arrival it looked as though the hotel was very busy the reception area was full- only later did we find out that it was a student conference. They were there for three days and having no conference facilities, they were using the whole reception area in the day and in the evening they used the whole of the bar area. So much so that we felt that we had to move as we were in the way.
The hotel itself is a Thomas Cook basic. They have spent money doing up the reception area but beyond that this is a very old hotel with many faults.
The family room was ok but not really enough space for the double and two singles they had squeezed in.
We booked a 5 night stay and on the 4th night were in formed that the hotel was closing the next day and we were being moved down the road. It transpired that it was not down the road but instead the other end of Ayia Napa.
We should not have been allowed to book this hotel for time length that we did. The food on the last evening was horrible and there were no children's options. The breakfast on the last day contained mouldy sausages. We asked to move immediately and went to the new hotel who... didn't have our res. And would not allow us AI there until 12.30 therefore we lost half a day (a full day counting the night before) of our AI.
To be honest though, we did not get the full AI in the first place as there was less than half the advertised options available.
Without renovation I would avoid!

Family

4/10

Poor

30 Oct 2019

Verified traveler

Anywhere else put this place in Protaras.

Extremely tired hotel in bad need of renovation. Everything in the room was half broken, the curtains were in risk of falling of the ceiling because the rail was in a rotten piece of wall (looked like some water had leakage from above), missing screws, hooks on the wall etc. If that wasn't bad enough it was also particularly dirty in the room. Had we stayed for more than one night, I would have complained big time. For the short time I couldn't be bothered. The rest of the hotel looked very tired too, from the pool to the restaurant (I spare you the hygiene details... ) etc.
In fairness it has to be added that it is the end of the season but I really hope they invest a fair amount to make this hotel worthwhile staying - not that I have any intention what so ever to ever return there.
Location is also not great, next to a forgotten waterpark (that allows for some interesting gloomy pictures) and a construction site, makes it less pleasant to walk to the center of Protaras.

Friends_and_family Family

8/10

Excellent

11 Oct 2019

Verified traveler

Good hotel at great price

Excellent value for money, we booked bed and breakfast in October. Good location. Good facilities. Friendly staff. A little basic in the rooms but fair for the price.

Partner

8/10

Excellent

02 Aug 2019

Verified traveler

Too warm in room. A/C too weak. Fans added but it didn't help.

Leisure Family

8/10

Excellent

11 Jul 2019

Verified traveler

Very nice and convenient hotel

Very nice and convenient hotel in Pernera. Quiet, family friendly and with excellent service hotel. All inclusive worths the money. 10 min drive to Protaras strip.

Family

8/10

Excellent

12 Aug 2017

Adam

Best holiday

Staff really friendly, rooms really clean, food exceptional really tasty and good selection and always hot. Great bar menu all cocktails included on the all inclusive option. Pools OK bit small and deep for young children and not many beds available as loads of people reserve them when they shouldn't. Evening entertainment was good great for kids little disco every night. Bingo then a show. Also entertainment in the day time pool fun was always good. This hotel deserves 4 stars not 3. Really enjoyed our stay would definitely go back.

Family

8/10

Excellent

21 Apr 2017

Jase

Great hotel for families.

First of all I have to say the staff were amazing, from the check-in to the bar-staff to the dining hall staff, they were always smiling and willing to help. All inclusive was great, plenty of choice and with great variety of Cyprus cuisine as well as other Mediterranean style choices. The pool area is fantastic with deep pool for adults (and confident swimmers) and great little shallow pool for children. The daily and nightly entertainment for children is fantastic. Only a short (10min) walk to the beach and about 15mins walk to Fig Tree Bay. Will definitely be going back and would definitely recommend to others. The only negative is people smoking around the pool. Very happy.

6/10

Pleasant

01 Nov 2016

Shantilal

nice clean hotel

friendly staff, not much choice for vegan vegetarian, hotels garden area was good for relex, good pool area c

Family

8/10

Excellent

18 Jul 2026

Robin

All mat var bra och det fanns något att äta för alla. Fint område. Trevlig personal. Bäst var Ashar.
- Får poolområdet, du måste vara nere vid poolen kl 07.00 för att få en solsäng samt inget Ice te hade dem.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Riina

Very friendly staff and good food

Friends

10/10

Exceptional

24 Oct 2025

Stephanie

Sehr aufmerksames und zuvorkommendes Personal im Restaurantbereich und bei der Rezeption | sauberes Zimmer | gutes Buffet | exzellenter Service | Strand zu Fuß erreichbar

Leisure Self

8/10

Excellent

21 Oct 2025

Kim

God værdi til prisen, venligt personale, vandudsigt ok, overraskende godt motion rum. Dejligt roligt hotel, lækker pool. Kunne være fedt hvis der blev tilbudt alkoholfri øl. God underholdning og buffet god og variende. Vi kunne godt finde på at komme tilbage igen

Friends_and_family Family

4/10

Poor

06 Oct 2025

Morten

Forferdelig mat

Friends_and_family Family

8/10

Excellent

04 Oct 2025

Sandra

Hyfsat hotell. Valuta för pengarna. Bedrövlig musik i restaurangen. En av poolerna var trasig under vår vistelse men vi hängde mest vid havet som var ca fem minuters gångväg bort. All inclusive-mat var okej. Bra sallader.

Partner

8/10

Excellent

12 Sep 2025

Ralf

Die Musik ist abends viel zu laut, geht bis Mitternacht! Immer dieselbe Musik ! Essen war auch gut und abwechslungsreich.

Leisure Partner

8/10

Excellent

30 Sep 2023

Emma

Lite dålig aircondition på rummet.

Friends_and_family Family

10/10

Exceptional

29 Sep 2020

Olena

Замечательный отель

Прекрасный бюджетный отель. Вкусные разнообразные обеды и ужины. Фрукты, торты. Всегда возвращаемся в это уютное место с хорошим сервисом и отзывчивым персоналом. Особая благодарность бармену Христосу и официанту Лаки.

Friends_and_family Family

10/10

Exceptional

06 Sep 2020

Olena

Великолепно

Прекрасный отдых в этом замечательном отеле. Нам все очень понравилось. Чистота, персонал ,особенно рецепшеонист Божена. Очень внимательна. Сервис на все 100.Ребята в баре один лучше другого,обслуживание на хорошем уровне. Вкусная разнообразная еда. Мы были приятно удивлены, несмотря на три звезды. Обязательно,непременно сюда вернёмся. Спасибо за классный отдых!

Friends_and_family Friends

8/10

Excellent

05 Sep 2020

DIMITRIOS

ΑΨΟΓΗ ΕΞΥΠΗΡΕΤΗΣΗ ΚΑΙ ΚΑΘΑΡΙΟΤΗΤΑ

ΤΕΛΟΙΑ ΕΞΥΠΗΡΕΤΗΣΗ ΑΠΟ ΟΛΟ ΤΟ ΠΡΟΣΩΠΙΚΟ

Friends_and_family Family

10/10

Exceptional

05 Sep 2020

DIMITRIOS

ΑΨΟΓΗ ΕΞΥΠΗΡΕΤΗΣΗ ΑΠΟ ΟΛΟΥΣ

ΤΕΛΕΙΑ ΟΛΑ,ΕΞΥΠΗΡΕΤΙΚΟΙ ΟΛΟΙ ΤΟΥΣ,ΔΙΕΥΘΥΝΤΗΣ,ΓΚΑΡΣΟΝΙΑ,ΜΠΑΡ,ΑΡΙΣΤΟΙ ΚΑΘΑΡΙΟΤΗΤΑ

Friends_and_family Family

6/10

Pleasant

25 Aug 2020

Despina

Χρειάζεται περισσότερο καθαριότητα. Ειδικά στο χώρο της πισίνας.. Υπήρχαν πολλες βρωμιές πεταμενες γύρω από τα κρεβατάκι και καθολι την διάρκεια της ημέρας κανένα άτομο δεν τα μάζεψε. Η πισίνα ήταν 2.10 και δεν είχε ναυαγοσώστη και υπήρχαν πολλά μικρά παιδιά που κολυμπουσαν. Τα δωμάτια αρκετά παλιά. Τα κρεβάτια άβολα και μικρό δωμάτιο. Χρειάζεται και άλλη ανακαίνιση. Το μπουφέ ήταν αρκετά καλό

Friends_and_family Family

10/10

Exceptional

16 Aug 2020

Nikolas

Great hotel. The personnel was very helpful. We have a great time.

Friends_and_family Family

10/10

Exceptional

20 Jul 2020

ZINONAS

Πολυ ωραιο

Friends_and_family Family

10/10

Exceptional

20 Jul 2020

Theodora

Αριστο

Πολυ ευχάριστο περιβάλλον με πολυ καλους και εξυπηρετικους ανθρωπους, καθαρο και οικογενειακό περιβαλλον

Friends_and_family Family

10/10

Exceptional

07 Jul 2020

Verified traveler

Πολυ ωραια εμπειρία

Partner

8/10

Excellent

06 Jul 2020

DIMITRIOS

ΑΡΙΣΤΗ ΕΞΥΠΗΡΕΤΗΣΗ

ΕΞΥΠΗΡΕΤΙΚΟ ΠΡΟΣΩΠΙΚΟ ΚΑΙ ΔΙΕΥΘΥΝΤΗΣ,ΩΡΑΙΑ ΠΙΣΙΝΑ ΚΑΙ ΦΑΓΗΤΑ

Friends_and_family Family

10/10

Exceptional

06 Jul 2020

Verified traveler

Ola eitan poli wraia..

Friends_and_family Friends

10/10

Exceptional

29 Jun 2020

NIKI

ΦΙΛΟΞΕΝΟ

Ωραίο ξενοδοχείο, με πάρα πολύ φιλόξενο προσωπικό. Ωραία πλουσια γεύματα. Τελεία εξυπηρέτηση. Περάσαμε τέλεια. Σίγουρα θα το ξαναεπισκευτούμε....

Friends_and_family Family

6/10

Pleasant

09 Jun 2020

KATERINA

Τους περνάμε τηλέφωνο για να μας εξηγήσουν πως να πάμε στο ξενοδοχείο και μετά από 10 φορές που πήραμε τηλέφωνο δεν απάντησαν ποτέ και όταν τελικά βρήκαμε το ξενοδοχείο και τους ανέφερα ότι δεν μπορούσαμε να επικοινωνήσουμε μαζί τους μου είπε η κοπέλα ότι είχαν πρόβλημα τα τηλέφωνα τους εδώ και μέρες....Ήμασταν εκεί η ώρα 1:59 και Δεν έβρισκαν την κράτηση μας όποτε άφησαμε τις αποσκευές μας,και θα περνάμε το κλειδί του δωματίου μας αργότερα,επιστρέψαμε η ώρα 7:00 το απόγευμα και πάλι έψαχναν να βρουν το δωμάτιο μας και να δουν αν είναι έτοιμο και καθαρό.....Γενικά υπήρχε αποδιοργάνωση.....

Partner