Name: Sun Palace Protaras Waterpark Resort
Address: Ellinon Street, 3, Protaras, 5316, CY

8/10

Excellent

05 Jul 2021

Alona

We booked hotel for one night. I stay with my husband and baby. We arrive at 14.00 for check in but in reception they ask to wait another 30 min to prepare room. It wasn’t so comfortable because baby wanted sleep and it was too hot to wait. But receptionist lady was very kind and apologize for this.
So room was big enough, clean, working air cond as it was very hot days. Just was no WiFi in room.
Swimming pool was perfect.
Breakfast was ok. I can’t tell so tasty but for price of hotel it was really good. It was everything enough for me.
I just don’t know if this happens only to me but ladies who clean rooms was very loud talk. I worry they can make wake up my baby.
I can advice this hotel for short stay.

Friends_and_family Family

8/10

Excellent

21 Oct 2019

william

Room service pests

The room cleaners are a pain. Knocking on the door and then unlock and walk in on you at 8.30 every morning, even though you ask them not to come until late morning. They don't speak english either which doesn't help.
Otherwise the hotel is ok and value for mone

Partner

8/10

Excellent

09 Oct 2019

Verified traveler

Being in g block on 5th floor i felt isolated. Food was good.entertainment i felt was poor for adults but good for the children.

Leisure Self

10/10

Exceptional

06 Oct 2019

Charles K.

We were three adults on a half-board apartment. Breakfasts and Dinners were very good. Lots of food, many choices. We especially enjoyed the Cypriot dishes but since most of the guests at this hotel/apartment complex were Russian there were quite a lot of well prepared Russian dishes as well. Whenever we had a problem an employee would come within a few minutes and fix the TV, Wifi, etc. All-in-all we had a fabulous stay at the Jacaranda Hotel Apartments and look forward to staying there again.

Friends_and_family Family

2/10

Poor

22 Aug 2019

Alexis

Inappropriate and offensive behavior

I booked and paid by credit card the full amount for my stay .Upon my arrival at the hotel for the check-in the manager at the reception informed me that I would have to pay again , making various assertions that I could not understand.After refusing to pay for many times, I decided to contact hotel.com and ask for help .They confirmed me that my reservation was paid and that I would NOT have to pay any extra.
When I was presented again at the reception for final settlement of the matter, I was greeted by Director who apologized to me for all the inconvenience I went through and confirmed to me that I would NOT have to pay any amount.At that time I felt that the matter was over so my family and I, (wife and 2 minor girls 3 years and 6 months old)went in the hotel restaurant for lunch.Later and when i was back the manager to my surprise,launched an unprecedented attack on my person in public and in the presence of dozens of people.After an intense altercation with this lady, she retired to her office to come back later and tell me that I would eventually NOT have to pay any amount.
As you can see, the purpose of my stay, was to spend a beautiful and quiet day with my family at the hotel premises.
Instead, I was treated with disgust by reception manager, humiliating me and slashing me in front of dozens of people who were there at the time, essentially suggesting that I tried to avoid paying.

AVOID 100%

Family

8/10

Excellent

16 Aug 2019

Andreas

Everything was good except that the rooms didn't have wi-fi

Partner

8/10

Excellent

21 Jul 2019

Jakob

Cheap but usable hotel.

The hotel is a little worn, but comfortable.

Good:
The location is just off one of the main tourist streets, and withing 5-10 minutes walk of the beach.
The room (apartment) was spacious
The beds were good and comfortable, with alternate pillows and sheets in the room.

Neutral:
The kitchenette was adequate for two, but nothing more.

Bad:
The hotel offers no wifi or other internet access in the rooms, and even 3G/4G access was extremely hard to come by in the room. The only online access available was in the reception area, where 40-60 people hung around to get online.
The sink in the bathroom would only drain in 5-10 minutes and no plug was available for either sink or the bathtub.

Family

8/10

Excellent

09 Jul 2019

Verified traveler

The room was huge and has nice side sea views as well, but as soon as I walked in i found a cockroach by the fridge. I assume it is normal in a semi rural area and with this hot weather. The maid was coming every day to empty the waste bin, so I suppose they are familiar with the problem. Other than that is great value for money

Friends_and_family Family

2/10

Poor

02 Jul 2019

Snezhana

Bad services, the staff in the restaurant very unkind. If you respect yourselves never book this hotel.

Family

10/10

Exceptional

18 May 2019

Verified traveler

Alex 25 U.K.

Really excellent for the price. Rooms exceptionally clean and also in good condition (not one cracked bathroom tile! For example). Room is very spacious especially for one and the open plan makes it seem roomy. Air con works great and is of course free. The room has a safe but I never used it and the cleaning staff seem friendly and reliable. The reception staff are very friendly and almost every extra request I had was granted without extra charges also. Very happy with that indeed.

All you can eat Breakfast is included in most of the room prices, there is good variety but nothing really special there, the quality isn’t the best either (for example the bacon is a bit fatty) but for the price it is fantastic value for money. The juices are perfectly okay and refreshing to have as they’re served cold, but not as good as the fresh juices from shops available in Cyprus.

Location is excellent just off to one side of the middle of the strip, reasonably close to the beach (5 minute walk), right next to a medium sized supermarket which is handy for eating in. Off-license for cheap drinks and currency exchange just around corner up main Street.

There is entertainment and sometimes music but the hours are ok for noise levels.

Only 2 other points; the decor in the rooms is a bit dated but there’s nothing wrong with it at all and the breakfast staff talk to you in Russian first so can’t understand them instantly.

In summary excellent value for money!

Leisure

6/10

Pleasant

03 Oct 2018

Foxie

Good base

Best for self catering or BnB although they cater for Swedish and Russians and the breakfast is not up to much.
We asked for late check out-(3pm) to be told come back in the morning went back they said no fully booked not even a courtesy room available!
We were picked up at 16.30 and no new guests had arrived so we could have kept our room

6/10

Pleasant

01 Oct 2018

Roger

Good location for short break.

This was our third stay at this location, which offers good value accommodation close to beach and local amenities. We were accompanied by two grandchildren who enjoyed the proximity to the 3 swimming pools. The apartment was sufficiently spacious to accommodate 2 adults and two children.

6/10

Pleasant

17 Sep 2018

Taryn

Disappointed with hotel, beach beautiful!

We stayed in the hotel and had ants in our room, we had to ask twice for someone to come in and use ant killer to get rid of them which worked for about 1 day but they came back. We were at the back of the hotel which meant it was quiet however the grounds at the back of the hotel was full of rubbish, broken beds and even tampons on the floor, not a nice outlook! The room was very dated with rust on the bath. The sheets were clean and we did have free air con which was the only god send. The beds around the pool were uncomfortable and mostly broken. Overall we were disappointed with the hotel but the beach closeby is beautiful and there are plenty of shops and restaurants nearby.

Family

2/10

Poor

03 Sep 2018

Tijana

We were not satisfied with our room (it wasn’t equipped enough, beds were really uncomfortable and dirty..). Staff is not approachable and friendly.
Location is not that bad, the beach is just few minutes walking distance from the hotel.

Friends

8/10

Excellent

16 Aug 2018

Verified traveler

Simple place close to the beach and nice restaurants.

10/10

Exceptional

14 Aug 2018

Stylianos

All good!

All went good! Great value for
Money

Family

2/10

Poor

07 Oct 2017

Tasoulla

Very nice.

Very good location and the bungalows are ver nice.

Family

10/10

Exceptional

01 Oct 2017

Tracey

Short break for a friends wedding

Nice comfortable clean hotel/apartment in a good location near to the shops and restaurants. The rooms are a little bit dated but they were a good size and clean and had all the facilities I would expect so I was quite happy with that. Very nice staff.

Partner

8/10

Excellent

30 Sep 2017

Dave

Good location, spacious rooms.

Good location,close to beach and bars. The rooms are spacious but a little tired looking, but the air con worked perfectly..As we were self catering would have appreciated washing up supplies. Free wi-fi in lobby area only is inconvenient. Pool area was very nice..Generous housekeeping compared with some self catering.

Partner

8/10

Excellent

30 Sep 2017

Roger

Nice accommodation close to beach and amenities.

Second stay at this apartment hotel. Better than last stay as site was less busy. Location is very convenient for beach and local restaurants and shops. Apartment was clean and comfortable and adjacent to pool. Did not use restaurant as there are plenty of local options, but reports from other guests were not encouraging. Evening entertainment sometimes noisy for those not participating.

8/10

Excellent

21 Sep 2017

Deborah

Great for the price

If you bear in mind the low price of the accommodation you should have a great holiday. It's cheap so don't complain about the staff, cleaning or the fact that decor is dated! The garden rooms surround the large pool with plenty of sunbeds. Everything in the room worked and free air con. So don't expect luxury on a low budget and you'll have a great holiday just like us!

10/10

Exceptional

03 Jul 2017

william

Happy stay

A really pleasant comfortable hotel. Spacious rooms and friendly staff. We had a problem with our air conditioning unit in the living room but when reported this was repaired immediatley the next day. Would choose this hotel again for sure.

Partner

8/10

Excellent

07 Oct 2016

Carole

Comfortable break in Protaras

Spacious accommodation adjacent to pool, which was regularly serviced (cleaned, beds and towels changed alternate days). Rooms were in good condition and everything worked, although bedroom A/C was noisy. Limited self-catering facilities, although hotel is close to a number of supermarkets and restaurants - we used the hotel restaurant for breakfast on the first two mornings and were not impressed.
The hotel provided some entertainment each evening and there were various activities arranged during the day for those wishing to be involved. The main drawback was the intrusive, loud music played during the morning and late afternoon, which none of the guests seemed to want, but the staff were powerless to stop, although it was turned down on request.

Family

6/10

Pleasant

05 Sep 2016

MARIA

Relaxing vacations

Nice relaxing time food at the hotel not good but there are plenty of restaurants around of the hotel!verry nice friendly staff!the appt was very good size !most of the shows was in Rushian language so we dint understand what was going on!

Family

6/10

Pleasant

04 Jul 2016

DEMETRIS

Very good Hotel.

Had a great time. Friendly people. The room was suited next to the pool which was very convenient for us. Excellent Entertainment staff. Rooms need to be cleaned daily.

Family

2/10

Poor

30 May 2015

paul

Hotel was closed when we got there!

We got there to find the hotel was closed till summer 2015 despite still being able to book online. Finally got reallocated after 2 hour mobile call from Cyprus. Not the best start - complaint letter going in!

8/10

Excellent

20 Aug 2011

Verified traveler

jacaranda hotel apts

a non pretentious hotel apt, good value for money and a great location near restaurants and the beach, convenient for public transport too.

2/10

Poor

22 Jun 2011

Shehad

Wrost hotel ever I been

It was nightmare holiday for my birthday. I went there and checked the room which was smelly, dirty, dustbin view. In few hour i checked out from the hotel and asked money back. I never got back but atleast I rent another hotel and enjoy my holiday.

2/10

Poor

20 Aug 2021

Margarita

Χάλια.περίμενα πως και πως πότε θα φύγω

Δεν έχει ίντερνετ στα δωμάτια, μόνο στο lobby. ειχαμε μυρμήγκια στο δωμάτιο, ακόμη και στο κρεβάτι.το νερό στην πισίνα βρώμικο, δεν ανανεώνετε. Το βραδινό είχε 4 επιλογές και ήταν ΆΘΛΙΟ. Η καθαρίστρια ξεκλείδωσε και μπήκε μέσα μόλις χτυπησε την πόρτα χωρίς να περιμένει απάντηση ενώ ντυνώμουν και της ειπα να ρθει σε 5 λεπτά και δεν ξαναήρθε τις επόμενες 3 μέρες. Ηχομώνοση μηδέν.Ότι χειρότερο έχω πάει

Friends_and_family Family

8/10

Excellent

18 Jul 2021

Verified traveler

Best value for money

Good Value for money. Little old the apartment building hotel (the bungalows is in excellent condition), but everything is clean. Room was big and clean with free a/c. Breakfast was just ok nothing more. No wifi only in lobby area.

Partner

8/10

Excellent

29 Jul 2019

Verified traveler

Очень много пакетни

Partner

4/10

Poor

14 Sep 2018

Atheer

Alt er gammelt.

- Fik ikke den lejlighed jeg bestilt. De sagde alt var booket og jeg måtte vente til dagen efter. Dagen efter sagde de at jeg skulle vente til dagen efter igen. Der havde jeg fået nok og var nød til at kontakte Hotels.com for at få den lejlighed jeg bestilte.
- Lejligheden var fuldt med kakerlakker og tissemyre, den søde rengørings dame gav mig insekt spray for at jeg kunne sprøjte lejligheden med det.
- De fleste af de ansætte var flinke og hjælpsomme.
- køleskabet larmede en del.
- der var 2 aircon i lejligheden hvor dene ene virkede ikke.
- Deres roomservice går ud på at skifte håndklæder/tørreklæder og rede sengene og ikke andet.
- Gammel og slæt, men tror også fordi den ernillig i forhold til de andre.
Jeg vil anbefale at i ofre noget mere penge og får noget lidt bedre.

Family

10/10

Exceptional

19 Jun 2018

Marina

Бюджетный хороший отель

Экономный отдых. Обязательно берите машину. Без нее в этот отель мы бы не поселились.А так все пляжи Айя-напы,Протараса под рукой. Из магазинов рядом очень хороший винный, Лидл и Метро(5-7 минут езды). Кипр восхитителен. Отель стоит тех денег, которые мы заплатили.Единственный минус очень мало посуды. Чуть больше.И сковородку с тефлоговым покрытием не мешало бы.Не хватает каналов ТВ. А так, безусловно рекомендую Отель бюджетный и ничего не раздражает. Персонал дружелюбный. Отель находися в продуваемом месте. Очень немаловажно. Кондийионер работает хорошо. Берите

Family

8/10

Excellent

10 Jun 2018

Kaspars

Atrašanās vieta ļoti laba, tuvu pludmalei, labi baseini.Uzturēšanās ļoti piemērota ģimenēm ar maziem bērniem. Mums patika uzturēšanās šajā viesnīcā. Vienīgais mīnuss, ņemot vērā, ka gatavojām paši, bija tas, ja virtuvē nebija asa naža:)

Family

8/10

Excellent

19 May 2018

Verified traveler

Buon appartamento spazioso e tranquillo,adatto per famiglie.piscina sia per grandi che per bambini,market a due passi

6/10

Pleasant

24 Oct 2017

Verified traveler

Cheap and good for only sleeping at

Hotel is so work down and smell of mould. Staff is amazing! Give them more salary :)

6/10

Pleasant

15 Oct 2017

Verified traveler

Familje semester

Hotellet har potential, men måste fräschas upp. Det finns allt som man önskar på semester - stora rum, fina bassängen, restaurang, animation, ligger nära strand, vissa rum på högre våningar har havsutsikt, men allt måste förbättras. Rum var omoderna, allt var gammal och städningen halkade. Sänglinnne och handukar var inte de fräschaste. Maten på restaurangen var bra, men servisen och miljö var inte den bästa. Stor plus för personalen i receptionen - nästan alla våra önskemål var uppfyllda. Våra barn älskade mini-disko och underhållning på kvällarna. Rekommenderas inte om man tycker om fräscha hotell.

Family

4/10

Poor

07 Oct 2017

Heidi

Slitt og slitent

Greit, men veldig slitt hotell. Rommet virket skittent allerede ved ankomst og rengjøringen ut over uken imponerte ikke. Bodde på samme hotell for 13 år siden og det virket ikke som om det var utført noen oppgraderinger siden den gang.

10/10

Exceptional

29 Aug 2017

Yiota

Ολα αψογα!!!

Family

8/10

Excellent

17 Aug 2017

Kristin

Good value. Close to the beach.

We had a Nice stay. Nice pool area with daily entertainment. Aircondition in living Room and bed Room. The only downside was that you cant have Wi-Fi in the Room, but it's free in the reseption.

8/10

Excellent

28 Jun 2017

Eva

Good

Quiet location. Apartment equipment satisfying. Beds a little uncomfortable.

Family

6/10

Pleasant

27 Aug 2016

Verified traveler

Χρήζει ανακαίνισης! Ειδικά το κλιματιστικό ήταν χάλια! Χρειάστηκε να φωνάξω τον τεχνικό για να το καθαρίσει γιατί βρωμουσε μούχλα ο αέρας που έβγαζε! Δυσοσμία από το μπάνιο!

6/10

Pleasant

01 Aug 2016

Lars

Ok Hotel , bad service

Persons in reception was not so serviceminded!

Family

10/10

Exceptional

31 Jul 2016

Irina

Просторные апартаменты недалеко от моря

В отеле соблюден баланс между расположением относительно центральной улицы, близостью к морю, сервисом и условиями проживаниями. Хорошая работа персонала ресторана, уборка не менее 5 раз в неделю. Анимация веселая, присутствует каждый день, как для взрослых, так и для детей. Аппартаменты достаточно просторные, с балконом. Расположение именно наших апартаментов позволяло часто обходиться без кондиционера, даже в полдень. До моря спокойным шагом идти 7-10 минут, рядом большое количество магазинчиков и ресторанов/кафе. С удовольствием вернусь, если снова посещу Протарас.

Family

6/10

Pleasant

20 Jul 2016

Verified traveler

Arketa kalo xriazete omws mia anakainisi

Arketa kali kai aneti diamoni, ektos to gegonos oti to dwmatio ine kalo na anakainistei ligo px na mpogiatizstun oi toixoi. Episis i tileorasi itan palia kai den itan xrisimi.

Family

6/10

Pleasant

15 Jun 2016

Verified traveler

Friendly staff! Rooms are old and really need an upgrade!

Otherwise lovely stay and good and calm
Area

Family

10/10

Exceptional

21 Dec 2014

Gert

Skønt hotel for familier med små børn

Dejligt hotel med skøn mad og behagelige tjenere

Family

8/10

Excellent

16 Oct 2012

Verified traveler

Bra hotell for barnefamilier

Vi koste oss 2 uker på Jacaranda hotell høsten 2012. Bra hotell, har alt du trenger. Hotellet er ikke nytt, men det var rent og fint. Helt grei leilighet med en liten ballkong, vi hadde fin utsikt mot bassengområdet og havet i bakgrunnen. Flere basseng, til både store og små. Eget basseng til ballspill, tennisbane og lekeplass. De har bra aktivitetsprogram hver dag unntatt mandag. To aktivitetsledere som har diverse opplegg til både store og små. På dagtid og kvelden. Det er også forskjellige show på kvelden. God mat i restauranten. Buffet for de som velger all inclusive, med forskjellig tema hver kveld. Hyggelige ansatte og bra service. Kort vei til stranda, der du kan leie solseng og forskjellige vannaktiviteter.

8/10

Excellent

19 Jul 2012

Verified traveler

Rigtig hyggeligt familie hotel

Er lige kommet hjem fra 14 dejlige dage på Cypern. Hotellet er rigtig godt til børnefamilier med underholdning 6 dage om ugen. Man skal dog have en bus for at komme til Fig Tree Bay men det tager kun 8-10 min. og så har man også det dejligste strand. Jeg tror helt sikkert at vi kommer igen næste år.

Family

6/10

Pleasant

11 Oct 2011

Peter

Et fint hotel for børnefamilier og ældre...

Vi var 3 gutter afsted (alle i starten af 30´erne) og vi var overordnet godt tilfredse med hotellet. Der var masser af børnefamilier og pensionister på hotellet så hvis det er fest og farver der søges er dette ikke hotellet. Servicen var helt fin og maden var OK. Tæt på hotellet ligger en hyggelig børnevenlig sandstrand, og ca. 15 km herfra ligger Agia Napa med alt hvad der ønskes af restauranter, barer og natklubber (samt en fantastisk strand med vandsports muligheder).

Overall er det et fint hotel til prisen og specielt børnefamilier og pensionister vil sikkert nyde opholdet.