The Accord Metropolitan, Chennai

India , Chennai (Madras)
CHENNAI-TAMIL NADU, 35-36-37, Gn Chetty Road, T.Nagar
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100 reviews shown

6/10

Pleasant

21 Mar 2026

BOSCO MICHAEL

10/10

Exceptional

19 Mar 2026

Purushothaman

Generally excellent.

Partner

10/10

Exceptional

14 Mar 2026

Purushothaman

Generally Excellent.

Partner

10/10

Exceptional

14 Mar 2026

Purushothaman

All are excellent.

Partner

10/10

Exceptional

14 Mar 2026

Purushothaman

All are excellent.

Partner

10/10

Exceptional

17 Jan 2026

Perumal

Good central location

Leisure Partner

8/10

Excellent

14 Jan 2026

Badum

The staff were courteous.To name few Mack, Bishnu,Velina were fantastic they go the extra mile to help us made our stay a memorable one. They are an asset to the organization. Keep up the good work 👍

Leisure Friends

10/10

Exceptional

12 Jan 2026

subramanian

stayed here before. Convenient. Central to Chennai and I lived 3 min from here for over 10 years. I know this area and hotel very well

Leisure Self

8/10

Excellent

07 Jan 2026

Rishab

Room was spacious, clean.

Business

10/10

Exceptional

27 Dec 2025

Deepak

Enjoyed the stay thoroughly.

8/10

Excellent

07 Dec 2025

Vimala Krishnaveni

clean room, supportive staff

Leisure Family

10/10

Exceptional

03 Dec 2025

Viswanath

clean room, excellent customer service and friendly staff. well equipped room with modern amenities

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Pratik

It is good for the price. Rooms are decent and clean. Pool and gym are quite average not really a 5 star IMO but i would say there is a range. I stayed in Leela palace last time which is quite good but also over twice the price. I didn’t like few things in the bathroom like high toilet seat even for 6ft me and also no bath tub. Other than that room was all good.

Staff is courteous and helpful. Breakfast buffet was also good.

Business Self

8/10

Excellent

29 Sep 2025

Yanana

Very convenient location near shopping area and dining. Staff were exceptional and very helpful. Rooms were very clean. Washrooms seems a little dated but everything operated well. No complaints.

Leisure Friends

8/10

Excellent

27 Sep 2025

Mr S

Spa staff provided a good service

Family

8/10

Excellent

13 Sep 2025

Suganthy

They upgraded our room.
Good food. Comfortable stay.

Partner

8/10

Excellent

06 Sep 2025

Verified traveler

Good

Friendly & helpful staff.
Cleaning can be better in the bathroom.
Good food.

Partner

2/10

Poor

29 Aug 2025

jyothsna

Room and facilities were not that great

10/10

Exceptional

05 Aug 2025

Mohan

Great place with great staffs

Leisure Family

10/10

Exceptional

03 Jul 2025

Devesh

Nice clean property with friendly and attentive staff

Business_and_leisure Family

6/10

Pleasant

01 Jul 2025

Debarsish

The property is not well maintained. Bathroom fixtures, tables, cabinets and closets are dated. Staff appears to be very helpful but there is not much coordination amongst them. They are very courteous. Food is over priced, doesn’t deliver on the expected value.

Leisure Family_with_children

8/10

Excellent

13 Jun 2025

Nagarajan

Overall staff were friendly, buffet break fast was good, in room dining service was good. Housekeeping staff was very courteous . I enjoyed my stay.

One request : The rain shower is too strong . The flow of water must be reduced. Also there should be a note how the rain faucet can be used .

Leisure Self

10/10

Exceptional

03 Jun 2025

Srinivasan

I have stayed here two times and it has been a pleasant experience both times. D. Valentina and her team Juju took care of us like a family. All staff were super respectful and go to great lengths to keep you happy. I will highly recommend this hotel.

Business_and_leisure Partner

10/10

Exceptional

11 May 2025

Chandrasekhar

All good. Keep it up

10/10

Exceptional

22 Apr 2025

Carmel

Very friendly and helpful staff. Delicious food. Spa, hairdressing facilities all the basic needs were there. No need to go elsewhere which was very convenient

Leisure Family

10/10

Exceptional

01 Apr 2025

Maxime

Best hotel of my trip in India so far. Comfortable beds, spacious rooms, great food and excellent service. Would stay here again

Leisure Self

10/10

Exceptional

21 Mar 2025

Purushothaman

Accord Metropolitan hotel is excellent and friendly staff. Generally excellent.

Leisure Partner

6/10

Pleasant

15 Mar 2025

Radhika

Everything was good but most importantly the communication part. As we had to check out very early in the morning, we decided to pay the full amount the previous night in order to avoid any delay. Well only to know that while we were returning the keys to the front desk, one person there mentioned that we need to pay the tariff for the room. The front hotel staff could have mentioned the same to us to avoid any inconvenience to us the next morning. There was a lack of communication and also giving us the correct invoice. Because S mishap, we were delayed for our Grihapravesham function, as family and friends were waiting for us.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Irfan

Best hotel i have ever stayed

Business_and_leisure Friends

10/10

Exceptional

04 Mar 2025

MITHILA

Convenient location. Excellent food and service

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Krithika

Location and staff

Leisure Family

6/10

Pleasant

11 Feb 2025

Firas

The accord hotel is a decent hotel but definitely not a 5 star. The rooms need refurbishment and were a bit smelly (dampness). The Wifi was really bad and weak. The staff were so slow but helpful and friendly.

Check in was strange and slow and check out was equally slow. Breakfast options were available but limited continental food and the service was extremely slow. They do have a nice rooftop restaurant with good food and live music.

Overall they need to invest in refurbishing the rooms, train staff to be quicker...chnage their check-in procedure as they make guests feel they dont trust the immigration authorities at the airport and that qe have to preaent our documents, visa and show them the entry stamps.

Leisure Family

10/10

Exceptional

05 Feb 2025

Ramana

Friendly Service

Leisure Partner

10/10

Exceptional

30 Jan 2025

KRISHNA VENI

Pleasant Experience

We stayed two nights and very happy we chose the hotel. Very near to shopping places. Food was excellent. Overwhelemed with varieties. Staffs are extremely polite n helpful.
Highly recommended to stay in Accord Metropolitan hotel chennai.

Friends_and_family Friends

10/10

Exceptional

03 Jan 2025

Prashant

Awesome stay .. close to the US visa ofc

10/10

Exceptional

31 Dec 2024

Jiju

Excellent place to stay. My only feedback is to may be improve your check out process. I don’t think guest needs to wait until your housekeeping gives a go ahead for snack bar usage. The other feedback I have is with the miscommunication between your terrace restaurant and the ground floor restaurant.

Leisure Self

10/10

Exceptional

28 Dec 2024

Iynkaran

Great place to stay

Great place to stay

Self

10/10

Exceptional

26 Dec 2024

Iynkaran

Great location for local shopping

It is a great location with very good restaurants.

Self

4/10

Poor

06 Dec 2024

Mary

Hotel was fully booked for wedding reception for 3 days. Therefore I was given a room that was not renovated.

10/10

Exceptional

23 Oct 2024

Ganga

Excellent attention to detail. Front desk on duty manager was very helpful and took care of every detail.
The food is delicious.
My third time here and I will definitely be back.

Friends_and_family Friends

8/10

Excellent

19 Sep 2024

Palaniappan

Staff were nice and friendly. When we went room had foot marks but when requested to be cleaned it was done. Breakfast was good but no sweets.

Leisure Family

10/10

Exceptional

20 Aug 2024

Kunal

Great hotel!

Amazing hotel, very helpful staff, delicious food.

Partner

8/10

Excellent

04 Aug 2024

Vidyalakshmi

Nice stay!

2/10

Poor

16 Jul 2024

Devan

AC mold smell

Room smell was terrible. Inside the room it smelt like mold in the AC. The bedsheets smelt strong that I had to inform the hotel. The housekeeping changed the bedsheets and sprayed room freshener but the smel did not go away we spent our one day (and night) in the smell itself :(

Friends_and_family Family

8/10

Excellent

07 Jul 2024

rooms need an overhaul in terms of lighting and bathroom fixtures atleast. but a good place to stay in terms of location, food, overall hospitality

Business

10/10

Exceptional

29 Jun 2024

Kishore

Great Hote

Business Family

10/10

Exceptional

12 Jun 2024

Thomas

Wonderful

Excellent and comfortable

Self

10/10

Exceptional

31 May 2024

Suresh

very friendly staff

Leisure Family

10/10

Exceptional

24 May 2024

Vithursha

Nice and clean

4/10

Poor

20 Apr 2024

James

The staff were very nice. Considering the unsafe neighborhood, security was good and I’m glad it was in place! Walking around ‘outside’ the hotel did not feel safe.

The staff working the food area were VERY attentive, friendly, welcoming and provided helpful recommendations.

Advertisements imply 3 (three) restaurants but in reality, I was offered 1 (one) restaurant and had to request items not on the buffet. The buffet seemed to offer the same options every day and tasted nice. The items I ordered off the buffet were DELICIOUS!

Business Self

10/10

Exceptional

08 Apr 2024

Akshay

Awesome place with a great staff. Stayed for a couple of nights for US visa work and this was an ideal location for visiting the VAC and the embassy. Staff is familiar with the visa process and have a good grasp of Hindi/English, so communication was easy and straightforward. They have some sort of a 'visa' package, which apparently includes breakfast, lunch, and dinner at the in-house restaurants; which was a blessing as roaming outside in Chennai in the summer is not fun. All the restaurants were buffet-style, with a really eclectic spread of dishes - was fun trying everything out :) Gym primarily had cardio equipment, which was good enough for me. Only a couple of minor gripes - the in-house cab rate was definitely on the higher side, but it's the price for convenience and I was OK with it. Neither of the chairs in the room were that comfortable, though the bed was perfectly fine.

Business Self

10/10

Exceptional

19 Mar 2024

Krishna tej

Loved this place and how helpful the staff are.
The rooms are good quiet and clean
Gym is good and food is amazing

Business_and_leisure Self

10/10

Exceptional

09 Mar 2024

Ramanathan iyer

Very friendly & helpful staff.

Partner

10/10

Exceptional

05 Mar 2024

Abhiram

Pros: Excellent overall experience, great staff and service, tasty breakfast buffet, nice open area in lobby

Cons: Some rooms are a bit old including legacy ACs that don't work very well. Not enough plug points. Only one room key per room makes it very inconvenient when traveling with family, since the key is also needed to operate the lift.

Leisure Family_with_children

10/10

Exceptional

13 Feb 2024

shangar

Good service,,well cleaned

Partner

10/10

Exceptional

24 Jan 2024

Shrikanth

Expectations met reality.

2/10

Poor

15 Jan 2024

Rajani

Will not return and will not recommend the hotel.
1. There was mold in inner shower curtains
2. Dining staff cleans table with a towel, then a side plate on the table with the same towel and replaces cutlery on top !
3. Overwhelmingly undesirable smell in the room. Which encouraged me to stay outside as much as possible.
4. There was only one hand towel which looked used, when requesting for more hand towels, just got one more.
All in all compares very unfavorably to the amenities in any 5-star or 4-star property I have stayed in the past.

Business_and_leisure Self

10/10

Exceptional

25 Nov 2023

ramakrishnan

Quite central and convenient.

Partner

6/10

Pleasant

21 Nov 2023

venkata

Very average for the price. Room quality was average, very limited dinner options with below average taste & quality.

Only savior was the breakfast which had lot of options & had good taste.

Leisure Family

10/10

Exceptional

07 Nov 2023

Nikita

Staff was courteous and room was clean

Leisure

10/10

Exceptional

14 Oct 2023

Len

Very helpful and friendly staff

Leisure Family

10/10

Exceptional

02 Oct 2023

Wierakathipillai

Good staff support

Leisure Family

10/10

Exceptional

04 Aug 2023

vaidehi

Comfortable and luxurious stay in a great location

Amazing stay! Awesome breakfast buffet. Updated room is beautiful. Comfortable bed. By removing the office desk, they opened up a lot of space in the room. Bathroom needs magnifying make-up mirror

Partner

8/10

Excellent

25 Jul 2023

Verified traveler

Some rooms are dated

The room was dated. Toilet sprayer was leaking. the room I had the previous stay was better

Partner

8/10

Excellent

11 Jul 2023

sinthuja

Currently there is construction work going on .

Leisure Family

10/10

Exceptional

01 Feb 2023

Anandarajah

Excellent staff and services. Very nice food.

Leisure Self

10/10

Exceptional

23 Jan 2023

Naina Abdul

Excellent service. Enjoyed the tasty fresh food. Nice staff. Friendly environment.

Leisure Family

8/10

Excellent

30 Dec 2022

Vidyashankar

Stayed here for 3 nights. Staff was very friendly, and accommodated my last minute travel needs to go around the city. The breakfast spread was pretty good. I would probably say that my only disappointment is for a hotel like this, the bar should be 24x7. That would be a good improvement I would like to see if I am to come back again. Overall, a pleasant experience with my family.

Leisure Family

10/10

Exceptional

12 Dec 2022

Ramana

Excellent value for the amenities, location, friendly service. Great staff.

Leisure Family

2/10

Poor

11 Oct 2022

Kasthuri

Nothing

Leisure Family

10/10

Exceptional

07 Oct 2022

SIVAKUMAR

Very convenient location for shopping.

Leisure Partner

10/10

Exceptional

30 Sep 2022

SIVAKUMAR

Nice convenient location for shopping.

Leisure Partner

6/10

Pleasant

13 Jul 2022

Rahuraj

Hotel needs a bit of renovation and washroom could have had walk in shower rather than a tub! But staff are awesome and location is excellent too. Also restaurant is fantastic and offer greater choices too.. service is excellent too!

Leisure Friends

6/10

Pleasant

04 Jun 2022

Perumal

AC was not great. Fridge did not work. Shower pressure was too high. Water leaking from shower to toilet area.

Leisure Family

6/10

Pleasant

03 May 2022

Abd

Used to be good staffing

Business_and_leisure Self

10/10

Exceptional

01 Apr 2022

Kamalakannan

Good staff! Very clean and sanitized!

Business_and_leisure Family

4/10

Poor

29 Mar 2022

Chelvy

room bad

Leisure Family_with_children

10/10

Exceptional

27 Mar 2022

RAMKUMAR

Ms Rochelle and Ms Ruby of the Front Office have been the best gift I got from the Property. They went beyond to take care of my needs and am very thankful. Used their saloon and Mr Rajesh was a Thumps Up. All I all it was a good experience with special applause to the staff who made it very comfortable stay

Business Self

2/10

Poor

12 Dec 2021

Venkat

The Property is on prime location hence all the time is crowded, waited closed to 1 and half hours for check-in and 10 t0 15 minutes even to find a space for the breakfast. The Rooms require renovation, no support for Universal plugs and i waited for a day for the support team to provide me one. Bathroom fittings, Air conditioner all are 20 years old.

Business Self

8/10

Excellent

09 Dec 2021

Lakshminarayanan

Comfortable stay

A comfortable stay. Good location of the hotel. Particularly liked the morning coffee at restaurant even before the start of breakfast.

Business

8/10

Excellent

03 Sep 2021

SANJAY

Hotel was clean and Breakfast was good. Staff very courteous. Property needs renovation as rooms are outdated. Overall stay comfortable.

Business

10/10

Exceptional

15 Mar 2020

Arun

The property was very well furnished and had a new updated feel to it. Room was super clean and the staff were very friendly and accommodating. Shops were very close by and the food was delicious in the restaurants. Highly recommend this hotel for future guests.

Leisure Partner

8/10

Excellent

26 Feb 2020

Trip Duration: 9 Days

The Good Stuff:
The food was excellent at their restaurants. We had breakfast daily at the The Brick Oven and also tried the dinner buffet at Royal Indianaa. The room service food was equally yummy.
The front office staff, concierge staff, restaurant staff are all very commendable. Special mention would be doorman Roshan. He always had warm greetings for us and took great interest to know if we had a good day and was genuinely concerned when we told him about a mishap we had during the trip.

The Not So Good Stuff:
The rooms need some upgrading or better maintenance especially the toilets/shower facilities. I don’t see much improvement from my previous visit 5 years ago.
Housekeeping staff gave us a really hard time during this trip. Everyday they would forget to replenish something, most of the times it was towels. If you get bath towels you don’t get face towels and vice versa. Mid way through our trip, we were woken up at 4.30am by constant slamming of the door. After 20 minutes of trying to ignore it, we went to check and realized it was the housekeeping staff cleaning the room next door but without putting a door stopper. So every time they went in and out the door slammed.

Would recommend this hotel for it’s centralized location and good food options.

Friends_and_family Family

10/10

Exceptional

26 Feb 2020

Verified traveler

The catering team deserve a medal. The manager, chefs and waiters were so helpful. You ask a nd you get. They had a permanent smile on their face. I went to Chennai for dental treatment and it
was no hassle to them to offer me liquidised food and on a daily basis asked if I was OK. Their concern was very genuine.

8/10

Excellent

12 Feb 2020

VinayakSharma

Location is good, staff are friendly. Food was poor and did not even come close to my expectations especially since the CEO is a celebrity chef. The breakfast spread was pathetic with tiny quantities laid out. The bathroom had mould in all corners, the walls were peeling because of moisture and I would not even be ready to touch the bathtub grip because it was a breeding ground for mould and bacteria. I was stuck in the hotel because I pre-paid through Expedia and was put through a rigmarole when I requested a cancellation. Never will I ever give Expedia a credit card in the future for Hotel accommodation.

Friends_and_family Family

10/10

Exceptional

26 Jan 2020

Verified traveler

Efficient, friendly, helpful staff make this hotel great. Room was comfortable. Bed was fine, plenty of toiletries and water- and with a great view of the city. WiFi was good and a packed breakfast and taxi had been ordered on time for my early departure.

Leisure Self

10/10

Exceptional

26 Jan 2020

S RAJAN

Very good Hotel

Very good Hotel staff are very good and polite

Partner

8/10

Excellent

10 Jan 2020

Verified traveler

However we wish to highlight one aspect of our stay at the Accord Metropolitian Chennai wherein a better approach could have been taken for guests. Our flight was at 12 midnight and we spoke to the hotel front desk regarding this matter if we could have a late checkout as what we did with most of the other hotels we stayed in (including Marriott Dehli & Surat, Le’Meridian, Sahara Star Mumbai and many more) unfortunately we were met by one of the room’s manager called Sivakumar who refused outrightly to extend our check out time. We were honestly very surprised and definitely sure he must be an Inexperienced Manager in dealing with guests because we had actually stayed with them for nearly “24 Nights (3rooms x 8 days = 24)”!! and he could not extend until 7pm ( JUST FIVE HOUR!! ). Instead, he questioned us why we booked through other apps and not through the hotel apps. We were also told that the other apps were cheaper therefore he could not extend our time. In fact we paid nearly RM 7,000(RINGGIT MALAYSIA RS 126,000 to book the 3 rooms. We do not think that’s CHEAP!!. We are highlighting this issue mainly for guests who are booking in with children, babies and aged people who might also have a late night flight. For these people, we would suggest, kindly confirm with the hotel before booking. Our strong recommendation is, Sivakumar (the said room manager) should be incharge of other departments and certainly not in connection with handling guests.

Leisure Family

8/10

Excellent

10 Jan 2020

Verified traveler

We refer to the above and to our holiday & stay in Accord Metropolitan, Chennai which turn out to be a very memorable stay indeed.

We booked three (3) rooms for 8 days stay in Chennai.

The reception staffs when we arrived were very courteous, warm, very hospitable and very welcoming least to say. What we experienced turned out very well, especially “Rizwan” at the reception was very pleasant, full of smiles and most accommodating at that wee hours of the night.

We are frequent travelers and we normally checkout the properties before planning a booking but with these hotel we had no time to do so and what we experienced, was very pleasing.

These hotel really stood out in their 5-star ranking.

Firstly, the buffet breakfast had an array of food to test our palates, was delicious and enjoyable. Although, the hotel was packed with guests, the staffs like Vinod, Pradeep and Karthik were able to give their best and we were never short of service during breakfast time. The ambience was very good.

Next, the rooms were clean, tidy, comfortable, cozy and spacious. The housekeeping was excellent. Most of all, the front desk manager/executive Ms.Leena was very helpful, dedicated, courteous and most suited to the job, who knows to cater the needs of her guests, and so with Koushik Choudhary (Guest Facilitation Manager) and Bala.

Leisure Family

6/10

Pleasant

05 Jan 2020

Verified traveler

Tamil Nadu vegetarian buffet at the restaurant was great.

The wash room is in a terrible condition and needs urgent upgrade.

Air conditioner is too noisy

Towels are very old and needs replacement

Friends_and_family Family

6/10

Pleasant

21 Nov 2019

Sree

The room requires serious upgrade. Especially bathroom is falling apart with broken faucet, leaking flush and dirty bath tub. The staffs in the hotel are extremely good and helpful. I would recommend if they make necessary repairs.

Business Self

10/10

Exceptional

16 Nov 2019

Amit

Great Place to stay

Value for Money Hotel

Business

10/10

Exceptional

01 Nov 2019

N - N

From London to Chennai

Fantastic location for our purposes. Very friendly staff & management. Super B/Fast - variety of hot & cold food.

Friends_and_family Family

8/10

Excellent

26 Sep 2019

Staffs are very nice, service is good and overall property is good except the washroom.

Leisure Friends

10/10

Exceptional

14 Sep 2019

Verified traveler

Very good hotel. Neat and clean and very friendly staff.

Business Self

2/10

Poor

27 Aug 2019

Narasimman

Health hazardous rooms

Our hope for a luxurious stay over the last few days of our family holiday was ruined after the first night at the hotel. We felt suffocated with smell of damp/moist in the two rooms we booked and in addition, there was strong smell in the corridors due to renovation work going on on the floors. Two of our sons got ill with cough and cold, sleeping was impossible for everyone. We felt helpless. Our repeated pleas and requests not considered seriously, however on the second night we were moved to rooms even worse than the previous once . Was shocked to see the walls, ceilings were moist and full of patches and paint peeling off walls due to damp and moisture. On the third midnight, out of despair we called again and finally the manager in the night shift considered our plea and visited our rooms inspected first hand the state of the rooms and felt sorry for us and immediately shifted us to a two much better rooms
The management should give priority to the wellbeing of their guests shouldn’t put them in a health hazardous environment.
Unable to bear the last couple of bad days/nights at the hotel, we had already booked a different hotel for the rest of the holiday presuming that the issue was not going to be sorted. In a nut shell, it was the worst stay at this hotel, completely ruined our stay. We have stayed at so many hotels, even lower star than this, had never experienced anything worse than this.

Family

8/10

Excellent

18 Aug 2019

Verified traveler

Good:
Breakfast
Staff especially Ms Leena
Facilities

Bad:
Renovation noise

Leisure Family

10/10

Exceptional

04 Aug 2019

Verified traveler

Everything was perfect, food, front desk, bell boys, room...big thumbs up for breakfast spread...many varities. Hope for repeat

Leisure Family_with_children

6/10

Pleasant

01 Aug 2019

Verified traveler

While overall experience was good there were sore ☹️ points. We were given a room where renovation work was going on .As such there was lot of dust in the area. Also there was constant hammering sound for more tna an hour on Monday afternoon.The second disappointment was the man who checked us in at the front desk. He was not very helpful. The other negative is the photo taken of the guests for security. I understand the security at the immigration in airport. Not at the hotel where we are paying guests.

Friends_and_family Family

10/10

Exceptional

24 Jul 2019

Gajan

Very polite and obliging staff especially Miss Leena and bellboy Saravanan.