Grand Mercure Hongqiao

China , Shanghai
SHANGHAI, Xianxia Road, Changning District, Shanghai, 369
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100 reviews shown

6/10

Pleasant

31 Jan 2026

Martin Oros

Ubicacion ruidosa, no variedad de comida occidental en restaurantes

Leisure

10/10

Exceptional

18 Jun 2025

Pioray

Excellent Service

6/10

Pleasant

07 May 2025

Chung Yin Joseph

Property is dated with very little upgrade over the years. Supply of toilet papers and tissues is always minimal.

8/10

Excellent

03 Jan 2025

Hamid

Stsy at grand mercurd Shanghai

The Hotel lobby and breakfast was excellent, so as the service. The exterior of the Hotel and lobby was fatastic. Interior and furnitures are old. The key issue we had us that for a 2-bedroom Hotel Apartment, typically there is a bare minimum cutlery in the kitchen shelves. There was none in this apartment. While they said if you need anything ask us, it doesn't feel right to us to ask for few cups and plates or forks/knifes. Appreciate their cleaning service and beautiful breakfast area.

Friends_and_family Family

10/10

Exceptional

11 Dec 2024

Yew Sheng Stanley

Great service, within 10 minutes walking for two different metro lines, near to Hongqiao airport/ railway.

Leisure Partner

8/10

Excellent

05 Aug 2024

KAMRAN

Biz Trip!

the property is run down and the area and surroundings are not very desirable!
would I come back there, absolutely not just because of location!

Business

8/10

Excellent

30 Jul 2024

KAMRAN

OVERALL WAS GOOD!

Business

10/10

Exceptional

13 May 2024

Kenji

Hotel is rather old and outdated but service and convenience outdo .

6/10

Pleasant

10 May 2024

Chung Yin Joseph

Rooms are aged and over the years which we have used this hotel on Xian Xia Road, hotel has only done the minimal to upgrade the tired conditions in the room. Not befitting a Grand Mercury designation. This stay was particularly upsetting as hair dryer did not work, shower head was replaced at our request, and toilet wasn’t flushing properly which we expected housekeeping to know and report to management instead of leaving us to complain which they fixed. We have no reason to keep using this Hitel except for the relatively good location close to banks and a walkable distance to two big shopping complexes. Accor Group shows little commitment to the Shanghai market.

Business_and_leisure Family

10/10

Exceptional

29 Apr 2024

PHAKORN

Love this hotel

Business Friends

10/10

Exceptional

19 Feb 2024

Eric

Great stay, the hotel handled everything well, special note to Miss Lavender for our checkout ; recommend

Business Self

4/10

Poor

10 Nov 2023

Jeffrey

Definitely not a 4-1/2 star property. 3 stars at best.
The whole hotel is in desperate need of a renovation.

Business Self

6/10

Pleasant

23 Oct 2023

Bill

Everything was very good / excellent for the money spent on this hotel. The only thing is the breakfast, nothing spectacular

Leisure Self

10/10

Exceptional

25 Sep 2023

Marko

Great stay for 3 weeks holiday & remote working!

It was a very nice stay at the Grand Mercure Shanghai Hongqiao. The whole facility looked new and decorated with good taste. All the staff were very friendly and helpful. The room was big and clean, good air condition, very fast WIFI. Convenient and quiet location.

During our stay, the hotel staff Lavender Huang was especially helpful with our checking and managed our room upgrade with patience, kindness, and professionalism. She was also stationed in the executive lounge most of the time during our stay, and made sure all the needs from our remote working days were met with great service. We like her a lot and are very thankful to her. :)

Also thanks to all the hotel managers, who handled our requests with flexibility, and always think the best for the hotel guests.

If you want a reasonably priced, English-speaking-guest-friendly hotel, with good service, comfortable facility, nice staff, this would be your choice.

Friends_and_family Family

10/10

Exceptional

03 Sep 2023

dinh

The area and the staff was very nice and accommodating

Business Partner

10/10

Exceptional

11 Apr 2021

Verified traveler

All good

Business Self

10/10

Exceptional

08 Apr 2021

Verified traveler

Good

Business Self

10/10

Exceptional

24 Dec 2019

JIAMENG

Clean and spacious

It was amazing our room got the Japanese bear toys all over! They have some festival and randomly decorate the room. Feel so lucky! This is my usual hotel when comes back to Shanghai. Clean and spacious.

Friends_and_family Friends

8/10

Excellent

14 Dec 2019

Vadim

Business trip stay

Nice hotel in a great location

Business

8/10

Excellent

17 Nov 2019

Roland

I liked the speciality toilet. Automatic flush. Low gpf. Warm seat. I also liked the minimalist toiletries. I didn’t like the WiFi going in an out. Buffet Breakfast options didn’t change for the entire time we were there.

Business Partner

10/10

Exceptional

01 Nov 2019

Verified traveler

Good sized rooms, Quiet, Well appointed. The only draw back was the siding bathroom door.

Friends_and_family Partner

8/10

Excellent

28 Oct 2019

Raphael

It was a comfortable stay. Area was convenient for local eateries and the subway was less then a 10 min walk away.
Service was friendly and efficient and I will stay here again for the comfortable bed and simple and thoughtful amenities in the room. The washing machine was really useful.

8/10

Excellent

16 Oct 2019

Verified traveler

1. Took long time to check out. 2staff serve 3guests, should be ok but it seems 1staff very unfamiliar with her job scope n the Japanese guest didn't understand what she was talking about.

2. Housekeeping staff very friendly n helpful.

6/10

Pleasant

27 Sep 2019

Troy Alan

Enjoyed the breakfast buffet, and the bed was very comfortable. The bathroom was a little dated, and the japanese toilet seat did not fully work. In addition, our room came with a \"balcony\" that was not accessible, but the door to the balcony still rattled in the wind throughout the whole evening. Other than that, the hotel was great.

Friends

8/10

Excellent

02 May 2019

Verified traveler

The location is very convenient to shopping and resturants

Business Self

8/10

Excellent

16 Mar 2019

SHARON

Great location

I enjoyed my stAy

10/10

Exceptional

12 Mar 2019

Verified traveler

Overall good - nothing to complain about.

Overall it was okay nothing special. Its around 30 minutes drive from the center/touristic spots so if you are going for holidays I would not recommend this location.

On the flip side if you are going for business in nearby location then it would work out perfectly. The hotel is almost an hour drive from PVG airport.

10/10

Exceptional

07 Mar 2019

RobertJackson

I could not wait to come back to this fine establishment.

Business_and_leisure Family

6/10

Pleasant

12 Dec 2018

Verified traveler

Room key did not work property. Key was worked for guest elevator, but not for room. I had to go back to front desk for reissuing the key at least three times.

Business Self

10/10

Exceptional

08 Oct 2018

Diane

Nice big modern room, but not walkable to anything

Hotel is very nice, rooms very spacious, has a washer, but you will need to hang dry your clothes. There is a stove top, but no cookware, dishes, or utensils. Small mini fridge available for use. Buffet was not good at all, except for the coffee and danishes. You will need a taxi to get around, it is not walking distance to any tourist attractions. But the taxi is very cheap. Tip the taxi drivers, they are not very accustomed to receiving tips, some will graciously accept, others will give it back to you, we always force the money back into their hands. Shanghai night river cruise and the tower were amazing! A must do!

Partner

8/10

Excellent

07 Aug 2018

Ming Chi

Recommend hotel in Hongqiao

Convenience location and value for money

Friends

6/10

Pleasant

28 Jun 2018

Bill

The worst internet connections in any hotel

The internet is a laugh. The connection was inconsistent or non existent for the entire stay. The staff was not concerned

6/10

Pleasant

17 Jun 2018

Verified traveler

Non smoking rooms stink of smoke ! If you order taxi to go to airport, be prepared for a rip-off..my taxi charged me more than 20% for the same distance when I came from the same terminal .. 205 RMB while coming from airport, 245 while going to airport.

4/10

Poor

10 Jun 2018

Verified traveler

Needs refurbishment

Good location but beds are old and uneven. Difficult to sleep. Poor WiFi.

6/10

Pleasant

09 May 2018

Verified traveler

Room Good - Poor Shower

Room was clean and comfortable. Shower head, both over head and hand held sprayed very poorly. Overhead was wide and weak, thin spray even going outside tub. Hand held sprayer was a vertical spray and could not be properly aimed.

10/10

Exceptional

06 May 2018

masa

Good location

Good location for activity for Japanese rate of hotel are very competitive with other

8/10

Excellent

28 Apr 2018

Verified traveler

Good location, but old rooms and not well clean

10/10

Exceptional

21 Jan 2018

Daniel

NICE BUT NOT LIKE IN THE PICTURES

The room has a washing machine, which can save you a ton of money during a trip. Hotel staff is nice and fast, overall, pretty good value. About 15-20 minute walk from Chabad.

Not as nice as other hotels in the area, but nice enough.

6/10

Pleasant

18 May 2017

Verified traveler

Not a good experience

The cleanliness leaves a lot to be desired and staff not conducting good hygiene practices. Services from staff leave a lot to be desired.

8/10

Excellent

06 May 2017

Verified traveler

VERY GOOD HOTEL AND GOOD ATTENTION

I LIKE ALL IS FINE , BREAK FAST ATTENTION AND MASSAGE

6/10

Pleasant

24 Apr 2017

Verified traveler

I was absolutely disgusted by the attempt to scam

Booked hotel in Shanghai there on business. On arrival they played a scam wanting me to pay for discount card $75 on arrival at the front desk they said my room was not clean and I could pay for an upgrade to get a nicer room caution caution caution beware of the scams by local Chinese hotels !!!

6/10

Pleasant

14 Apr 2017

Po Yick

Quick stay in Hongqiao

Location is convenient. Lobby scent is too strong with \"old woman perfume style\" so please change according to Accor standard. Breakfast choices are not many. Room is spacious but internet connection is really bad!

8/10

Excellent

26 Mar 2017

Verified traveler

Free upgrade and good service

6/10

Pleasant

05 Jan 2017

Verified traveler

Bath room had some problems. I guess the maintenance work for the room was not enough.

2/10

Poor

05 Oct 2016

Dahmane

Not so good, I was dispointed about the rooms. A lof of bad smell. Even i changed room. It was the same smell in all rooms due to the ventillaton system i think. The room was too old. This Hotel need renovation. This Hotel dont deserve 4 stars (not even 3 for me)

8/10

Excellent

28 Jun 2016

Lee Jeong

Excellent Front Office

My fourth time stayed at this hotel.
I booked a room stay from 25/6 to 28/6/2016. On second day , when I returned from my shopping and discovered my room fridge faulty, water leaking on the floor. After feedback to the front office, Mr Leon Liu, The Front Office Manager attended my matter.
Mr Liu immediately upgraded my room to a higher floor and bigger room (2310).
Very much appreciated.
The Hotel is old and run down , is time to renovation .

Family

6/10

Pleasant

13 Jun 2016

Verified traveler

Ok for the price.

I booked for days, but only stayed for three because I wasn't too thrilled. The hotel advertised their balcony, but I was disappointed to realize there was no access. The doors are locked. There are no chair outside inviting me to sit.

There was some construction during this time and I could smell paint in the breakfast room, which is wide open to the entire building. You can walk out of your hotel room on any floor (say the 18th floor), walk 4 feet out and look down to the exposed food area. This me wonder about dust control and exposure to food. Anyway, without the construction and balcony gimmick, I like the hotel design.

As for laundry, they offer a washing machine. The small soap pack costs 20rmb. Here's the next gimmick: The price they charge you to DRY your clothes (after you washed yourself) is the same to have them wash, dry, and package for you. So I just paid them to wash again. The iron in my room had a broken dial, but I was able to make it work.

Overall, staff at the front desk helpful while intensely multitasking. I watched one guy dashing between calls, computers, and customers like a machine. The sleep was good here too.

4/10

Poor

19 Feb 2026

Martin

El hotel.esta muy viejo y personal pocos predispuesto

10/10

Exceptional

17 Feb 2026

teruboze

スタッフの対応が良かったです。

Self

10/10

Exceptional

14 Feb 2026

Huang-Ming

服務人員的專業處理！
個人非常喜歡！

8/10

Excellent

08 Feb 2026

KOJI

部屋の設備は良かったが、エアコンの効きが悪かった。

Business

8/10

Excellent

08 Feb 2026

Kyungnam

部屋が綺麗で広くて快適でした。

Business

6/10

Pleasant

07 Feb 2026

NOBORU

Renewal of bath

Business

6/10

Pleasant

29 Jan 2026

HIKONARI

シャワー水圧が弱すぎ、温度調整も難しく、改善して下さい。

Business

8/10

Excellent

26 Jan 2026

Jieshu

Siisti ja tilava huone. Executive lounge oli erinomainen, koska tein osan ajasta etätöitä. Ystävällinen henkilökunta.

Friends_and_family Family

4/10

Poor

21 Jan 2026

yoshitaka

駐車場から車を出す際のトラブルの対応が最悪で2人居たスタッフ共に対応が最悪です
駐車場は使わない方が良いと思います
今まで何度も利用して居ますがロケーション意外魅力が無くなりました

Business Self

8/10

Excellent

15 Jan 2026

SHINICHIRO

客室は清潔、ベッドメイクはかなり良い。メガネをロビーに置きわすれたが、きちんと保管してくれていました。
シャワーの水圧とトイレの水の流れがやや弱かったのが残念。

Business Self

10/10

Exceptional

05 Jan 2026

Tsutomu

今回の部屋はコンロと洗濯機もついていたので、少し長めの滞在にも対応できると思うし、トイレもPanasonic製のウォッシュレット付きでし非常に清潔。ロケーションも虹橋空港から４駅ほどで２号線も11号線も使えるので便利。

6/10

Pleasant

22 Dec 2025

NAOHITO

今回西向きの部屋だったので市内が一望できて眺めが良かった。夜飲みに行きたい人は新世紀広場や仙霞路×安龙路にアクセスしやすいので便利。

8/10

Excellent

10 Dec 2025

YOSHIMICHI

個人の好み有ると思います
割と多めの種類から選択出来ました
更にスプーンが備えて有れば食べやすいと感じます

Business

6/10

Pleasant

02 Dec 2025

NAOHITO

Good：立地が良い、日本語可能のスタッフが居る、ウォシュレットがある。
Bad：歯ブラシ、カミソリが部屋に置いてない。

Business

10/10

Exceptional

01 Dec 2025

YOSHIO

室内はとてもきれいでした。

Leisure

8/10

Excellent

30 Nov 2025

megumi

スタッフのサービスは良かったです。客室の設備はウォシュレットがパナソニック製のもので使いやすかったです。エアコン等の設備は古く、室温の調節がうまくいかなかったです。

8/10

Excellent

29 Nov 2025

KAZUHIRO

スタッフの対応は、丁寧でした。
建物そのものは少し古いですが、部屋は、きれいでした。
あと、シャワー水圧が普通であれば良いのですが…
。

Business_and_leisure Friends

8/10

Excellent

18 Nov 2025

Kazuya

スムーズなチェックインできました。

Business

10/10

Exceptional

11 Nov 2025

Yusuke

よい

8/10

Excellent

28 Oct 2025

yoshitaka

エリアが良い

Business Self

8/10

Excellent

25 Sep 2025

takeshi

ホテルは少々歴史を感じますが、丁寧に掃除がされ、清潔です。

Business Self

6/10

Pleasant

25 Sep 2025

Toru

朝食バイキングは良かった。ホテルが老朽化している感じがした。

Leisure Family_with_children

8/10

Excellent

21 Sep 2025

Akihiro

上海に行くときは、いつもこのホテルを使っています。ホテルは清潔でスタッフのサービスもとても良い。付近にコンビニや飲食店も多くて便利です。地下鉄の駅は遠いので不便なところが残念。

Business_and_leisure Self

8/10

Excellent

19 Sep 2025

Makoto

今回の部屋はウォシュレットのお湯の勢いが強力で、良かったです。

Leisure Self

8/10

Excellent

17 Sep 2025

jun

いつも利用しています

8/10

Excellent

15 Sep 2025

KATOH

快適でした

Business_and_leisure Self

10/10

Exceptional

02 Sep 2025

Mitsuo

good

10/10

Exceptional

29 Aug 2025

Verified traveler

清潔に管理されているホテル

歴史があるためしせつは古いが清潔に管理されている。
ウォシュレットやバスタブは嬉しい。
日本人も結構とまっている。

Business

8/10

Excellent

15 Aug 2025

Karita

シャワーの湯量が少なかった

Leisure Self

8/10

Excellent

04 Aug 2025

ISAO

寝心地はよかった

8/10

Excellent

15 Jul 2025

MASARU

良かったです。

Business

8/10

Excellent

06 Jul 2025

広くて快適。

Business Self

8/10

Excellent

27 Jun 2025

Makoto

朝食がおいしい

Business Self

10/10

Exceptional

27 Jun 2025

Yuzo

スタッフの対応がいい

Leisure Self

8/10

Excellent

25 Jun 2025

Takiguchi

良いところです

良いところ: チェックインより30分早く着きましたが、早めに部屋に入れてもらえました。また、中国の電話番号がなくタクシーを呼べなかったのですが、そのあたりは部屋の電話からコンシェルジュにお願いしたり、フロントで調整いただき助かりました。

悪いところ: カップが洗ってなかった日がありました。ご注意ください。

Self

10/10

Exceptional

22 Jun 2025

WEICHENG

非常好

Business

8/10

Excellent

21 Jun 2025

Kazuya

ホテルの古さは否めないが、虹橋空港との距離と夜一人でも食べに行けるお店が周りにあるので総合的にいいです。
日本人がたくさん泊まっていますのでオシュレットの完備とかあり、使い安いですが、設備とか古いのでドアはしっかりと意識して閉めないと中途半端になる恐れがあるので、細かい所で言うとまだ改善の余地ありですね。エレベーターも3つあるので待たずに乗れます。価格とのバランスはいいと思います。

Business

10/10

Exceptional

10 Jun 2025

WEICHENG

位置方便出行

Business

10/10

Exceptional

04 Jun 2025

Niibori

最高です。

Leisure

10/10

Exceptional

01 Jun 2025

Nobuhiro

フロントのスタッフ一人は日本語対応してくれて好印象。部屋はトイレットペーパーが無かったのがマイナスポイント。

Self

10/10

Exceptional

01 Jun 2025

SATOSHI

静かで快適です。

Business_and_leisure Self

8/10

Excellent

15 May 2025

NORIO

場所がいい

10/10

Exceptional

12 May 2025

HIROYUKI

とても便利な場所にあります。

Leisure

10/10

Exceptional

07 May 2025

Kazuo

普段から上海に行ったときに利用しています。近くににぎやかなところがありますが、このホテルは意外と静かなところにあり非常に使いやすい。部屋の中にミニキッチンや洗濯機があるので便利です。

Business Self

6/10

Pleasant

29 Apr 2025

Osamu

部屋は十分に広くキッチン、洗濯機もあった。空調は集中管理しているせいか、シャワー後設定温度下げても風力に変化はなかった。

8/10

Excellent

28 Apr 2025

Karita

ウオシュレットも良く、食事も美味しい、上海の定宿です

6/10

Pleasant

28 Apr 2025

yoshitaka

ルームクリーニング時にミネラルウオーターと小さなタオル補充に不備が有り少し残念です
コップも洗われいませんでした

Business Self

6/10

Pleasant

23 Apr 2025

AKIRA

I stayed in room \"0307\", but
the taps and shower in the bathroom were very old,
and the shower in particular was unusable.
I remember that rooms on other floors I've stayed in in the past were fine.
I'd like all rooms to be of the same standard.

Business Partner

10/10

Exceptional

19 Apr 2025

Kan

スタッフの対応含め言うことなし

Business_and_leisure Self

6/10

Pleasant

04 Apr 2025

HIROMI

建物、設備の古さは目立ちますが、お部屋も広く、洗濯機があったので良かったです。

10/10

Exceptional

29 Mar 2025

Verified traveler

広さがあり清潔で良いホテル

チェックイン時のフロントの方は非常に丁寧でフレンドリーに日本語対応していただき、安心しました。
翌日、雨が降っており、以前は部屋にホテルの傘がありましたが、今回はなく、フロントでお借りしようとしたら、違い方が英語で無いと申され残念でした。
お風呂の栓が正しくはまっていなくお湯が貯められないことが残念でしたね。

Self

6/10

Pleasant

21 Mar 2025

Yoko

スタッフの方々の対応は概ね良かったが、洗面所(浴室、トイレ)の扉がピッタリ閉まらないのと、シャワーの圧が弱いのが残念。

Leisure Family

8/10

Excellent

16 Mar 2025

Tomoyuki

APIOスーパーに近くて､便利です。