Name: Grand Millennium Shanghai HongQiao
Address: 2588 Yanan Road West, Changning District, Shanghai, 201103, CN

10/10

Exceptional

16 Jul 2026

Constantin

/////////////////////////////

Self

8/10

Excellent

08 Jul 2026

Maria

Room was clean, but carpets need replacing

Partner

10/10

Exceptional

23 Jun 2026

victor

grate hotel

Self

10/10

Exceptional

22 Jun 2026

victor

grate location and service

Self

10/10

Exceptional

04 Jun 2026

Joseph

Clean room, and great location next to a subway station entrance.

Partner

8/10

Excellent

17 May 2026

Joseph

Great value and spacious room.

Self

8/10

Excellent

15 May 2026

Joe

I've been staying at this hotel for the past 15 years. Nice staff, clean rooms great location

8/10

Excellent

30 Apr 2026

alex

The English was poor. Only some of the staff were able to communicate.
The a/c was erratic and other than CNN there was little English speaking western content on TV.

Partner

10/10

Exceptional

03 Apr 2026

Yiling

I love how ergonomically designed the rooms are, with ample storage space for all our luggage for a 1 week stay. The Meituan takeout locker is super convenient for takeout and delivery. Staff were lovely and helpful, with the Housekeeping for our floor super accommodating and willing to work around our schedule to clean our room whenever we left.

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Chun Kwok Alan

Old, no sign of refurbished

10/10

Exceptional

06 Mar 2026

Irene

Always my favorite hotel in Shanghai— spacious room, friendly staff, quiet and convenient location in Hong Qiao.

Self

10/10

Exceptional

05 Dec 2025

Ying Hua

Clean room & Helpful concierge staff

Business_and_leisure Self

8/10

Excellent

25 Nov 2025

Ying Hua

Very clean and spacious room; swimming pool is very dated and gym equipment are limited;

Business_and_leisure Family

10/10

Exceptional

27 Oct 2025

Serena

Very nice place for staying and also great location and service is excellent!

4/10

Poor

11 Oct 2025

Ai-Chih

My receipt at the front desk was a young intern. That is not a problem, but she could not answer my basic question and the attitude was not friendly.

Business_and_leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Cary

Close to domestic airport. Nice staff

Business Self

10/10

Exceptional

21 Sep 2025

Joseph

Great hotel

10/10

Exceptional

14 Sep 2025

Gabriel

Great hotel great service

Business

10/10

Exceptional

28 Jul 2025

Valeriia

Great great hotel. The room was big, nicely designed, bedding was great. The service was perfect. Territory is very beautiful

Business Partner

8/10

Excellent

15 May 2025

Bruce

They didnt offer any VIP benefits
Also aor condition in some rooms dont work we had to change room

Business Partner

10/10

Exceptional

24 Mar 2025

Ariel David

Magnífico hotel!

Excelente hotel, excelente servicio. Ubicación muy buena, dependiendo de las necesidades de cada huésped. Para mí la ubicación es excelente.
Destaco la amabilidad de atención del Sr. Giacomo Dalmasso, quien cada vez que vengo a este hotel, se preocupa por ayudarme. Sin dudas, para mi próxima visita a Shanghai, volveré a este hotel!

Business

10/10

Exceptional

13 Mar 2025

Irene

The staff were really friendly. The room was spacious and full of light. I always stayed in this hotel when I visited Shanghai!

Leisure Self

10/10

Exceptional

29 Dec 2024

Deborah

Beautiful facility! Excellent service. English speaking staff eager to assist. Very comfortable accommodations and welcoming environment. Good location for local tours hotel pickup.

Leisure

10/10

Exceptional

14 Sep 2024

Henry

This is a very living experience in the hotel, no complaints at all.

Leisure Family

2/10

Poor

21 Jul 2024

Verified traveler

refused to honor VIP discount for food/beverage

Room excellent. Nice surroundings. Location not bad. Pool downstairs with sauna etc v. functional with large pool. Could do with a spruce up and harder cleaning.

However, I booked with a VIP booking. When I went to book dinner I checked, and the restaurant refused to honour the 25% discount. I went back to the reception and they also refused. I had made a special trip back with family for dinner, so this was unpleasant. So we went to a non-hotel restaurant.

The next morning I talked to the manager who admitted fault but would not make it right except for some vague promise of a discount if I stayed in the future. I asked for a voucher or something, but nothing. So I had a written unequivocal discount in writing and I am expected to take vague promises? What prompted this review is I just got an email asking me to join Millennium....

Self

2/10

Poor

20 Jul 2024

Junmin

No VIP treat at all. Price is so high!

Business_and_leisure Family_with_children

10/10

Exceptional

07 Jul 2024

Weng Sum

Good

Leisure Self

10/10

Exceptional

26 Jun 2024

YUKIHIRO

Thanks for great stay

2/10

Poor

07 Jun 2024

Hazim

Very bad experience with the hotel manager, not understanding and start yelling when I asked to change room.
My family and I felt uncomfortable and we mahe a different hotel reservations just for such a poor customer service specific from the manager who got so upset and yell at us.
Highly recommend to avoid this hotel

Family_with_children

8/10

Excellent

02 Sep 2023

Verified traveler

A beautiful hotel for a pleasant stay

During my recent stay at the hotel, I was pleased to find that it had been thoughtfully refurbished since my last visit over a decade ago. My room on the 8th floor was spacious, clear, and comfortable, offering a beautiful view. The amenities provided exceeded my expectations. However, there were a few areas for improvement that I believe the hotel should consider.

Firstly, the chair in the room was uncomfortable for extended seating, which was a concern as I had to work from the room for several hours each day during my week-long stay. Secondly, the minibar items were overpriced, which was a bit disappointing. Thirdly, I was about about to be charged an exorbitant amount to print a booklet, so I gave it up. Fourthly, while the idea of the mailbox located outside the room for package deliveries and laundry services is fantastic, finding someone to inform me of its existence and accessing it was a bit of a challenge. Lastly, I found the hotel's laundry service to be quite expensive, almost equivalent to the cost of the clothes themselves. If guests require laundry services, it would be advisable to find an external alternative.

Despite these minor issues, I immensely enjoyed my stay and appreciate the thoughtful refurbishment. I look forward to visiting again in the future.

Business

8/10

Excellent

13 May 2023

YESHUA

Great place. Enjoyed my stay

Business Self

10/10

Exceptional

20 Dec 2019

Verified traveler

It’s an excellent hotel everything went great I really recommend it for business or leisure stay

Business Self

8/10

Excellent

15 Dec 2019

Dylan

Would stay again.

The hotel was nice. One room was a bit musty smelling. Other room was fine. Breakfast was good. Pool area was really nice with a working sauna and steam room. Had some confusion over my booking re: breakfasts that came with room. Think it was a problem from Hotels.com. Instead of 2 breakfasts per room, one room had only one breakfast included.

Friends_and_family Family

8/10

Excellent

26 Oct 2019

Verified traveler

great place and neighborhood

great place. a bit hard to communicate about the food on site as a vegetarian and some things were hard to tell if extra charge (use of workout facilities/pool) but overall great stay!

6/10

Pleasant

19 Sep 2019

Robert

Stayed on the Executive Floor which was very quiet and nicely furnished. Very comfortable rooms. The food at the dinner buffet tasted old and dried out due to very few customers.

Business Self

2/10

Poor

16 Sep 2019

Verified traveler

the hot water didnt work in my room they never fixed it until i changed room which they had to take me to few rooms before finding one suitable

Business Self

8/10

Excellent

11 Aug 2019

Catherine

Shanghai Family Trip

Nice property in good location with many coffee shops, restaurants and retail. Its subway close to everything Shanghai. My granddaughters loved the indoor pool. The lobby has ample seating and places to relax. The rooms weer clean, big and comfortable.

Family

10/10

Exceptional

06 Aug 2019

Henry

Very Accomodating

Michael the Manager is the Best

2/10

Poor

29 Jul 2019

Verified traveler

Awful and terrible service specially from the executive floor staff. They don’t know how to deal with international business travelers. I will definitely won’t ever come again to this hotel and I come an least twice a year to Shanghai for business

Business Partner

8/10

Excellent

11 Jul 2019

Benny

all good except bed was not comfortable and desk chair very uncomfortable and cannot see television from that position.

10/10

Exceptional

28 May 2019

Perry

Fabulous hotel in every respect

I stayed here because it is very close to the Shanghai Jewish Centre which is a 7 minute walk away. But the hotel is stunningly beautiful with incredible service and appointment. It is a world class hotel in its own right.

10/10

Exceptional

11 May 2019

Verified traveler

Room fantastic, breakfast superb, really good location. The staff were so helpful and pleasant. Swimming pool and gym were great.

Leisure Family

8/10

Excellent

15 Apr 2019

Verified traveler

Convenient location and close to subway and some shopping near by. However, the cleaniness of the room when checked in was not too impressive. Subsequent replenish of supplies like coffee etc. were lacking .

Business Self

10/10

Exceptional

04 Mar 2019

Verified traveler

Spacious and clean room, staffs are helpful
Fair breakfast selection
Convenient location, around 5-10 walks to shopping areas

Leisure Family_with_children

10/10

Exceptional

28 Feb 2019

Rob

I like the proximity to Shanghai Metro and the train statio.

Business Self

8/10

Excellent

30 Jan 2019

Luck

Pillow too soft. I requested for supporting neck pillow, room service said all being used and not available. Overall it’s nice experience.

8/10

Excellent

09 Dec 2018

Verified traveler

Hotel was overall quite good and I would probably book here again. Some of the fit and finish of fixtures are not good.

10/10

Exceptional

09 Dec 2018

DANIEL

Great comfortable stay.

Great hotel, clean, nice rooms! Nighttime singing entertainment well worth the visit. Great stay for business and pleasure!

8/10

Excellent

02 Nov 2018

george

beautiful hotel nice amenities well located. reasonable price

8/10

Excellent

19 Oct 2018

Tom

Wonderful hotel. Excellent. service. Although the newly renovated bathrooms are beautiful; the engineering for the shower draining needs to be reviewed.

10/10

Exceptional

18 Sep 2018

Luis

Comfort coupled with Comfort

The room itself was spacious and well decorated (clean and full of amenities goes without saying). By far the best bathroom and tub combination of any hotel room. Capsule coffee, strong wifi, and premium sheets rounded out the experience. The buffet breakfast had a nice spread that checked all the boxes. The area is also a great walking experience through Shanghai's Hongqiao zone with stores, restaurant and the International Dance Center just a few hundred meters away. There was nothing lacking - down to the cordial check in and check out process and fancy automated blackout curtains. I would stay here again in a heartbeat!

4/10

Poor

16 Sep 2018

Li

Bad experience - bad management

Over priced. lack of standard. The bundled Free Breakfast doesn't even offer tea or coffee! Ends up we paid RMB 15 for a cup of coffee. Totally don't understand why they want to charge separately - will this indeed help improve their bottomline? Stupid. The bell man was not well trained. Again don't think this hotel reflects the brand of Millennium - did they really appoint the hotel management group to manage? I doubt so.

Family

8/10

Excellent

18 Jul 2018

Jj

Hotel is going thru renovation so it’s good news. Food is so so.

2/10

Poor

03 Jul 2018

Lin

This place is so run down that everywhere even the first floor lobby has a rotten smell. The carpet is dirty and dusty everywhere. The north part of the whole building is having major remodel on all floors, and every floor has dust and paint smell plus noise. The construction workers are everywhere. They walk back and force in front of our room all the time and they stare at us when we were waiting for the elevator. The temporary door which separate the construction side and the \"regular guest room\" side is right next to the elevator. The door is constantly open and it let the dust and smell into the side we are staying.

The carpet in all rooms are very dirty. Mold and stains are everywhere. (I have pictures but was not able to attach) One of the cleaners told me they were supposed to clean the stains right after the guest left but somehow they stopped doing it. Another cleaner told me, because they are going to remodel this side as well so they stopped cleaning the carpet. I have never stayed in any hotels that have such disgusting carpet. We had to move to another hotel which took us one day out of our stay in Shanghai.

We had made the reservation 4 months before our stay. Expedia failed to inform us about the major constructions the hotel was going to have, not did they provide any alternatives to us. What was most disappointing was that Expedia refused to give us full refund for the terrible experience and trouble.

8/10

Excellent

24 Jun 2018

KENNETH

Outstanding breakfast

I picked the hotel for location, 15 minutes walk to Hongnei Road for World Cup and good eats. Hotel is under going a much needed renovation. Beds are Chinese style so a bit firm. Breakfast buffet is outstanding

2/10

Poor

14 Jun 2018

Verified traveler

breakfast not good

it's under construction

4/10

Poor

11 Jun 2018

Verified traveler

No going back

Bed bugs, dusty, outdated facility wear out carpet smelly and stainy. Staff try to do the best for sure ownership bot pay attention of the quality any more after going back the last 3 years this is my last stay!

2/10

Poor

10 Jun 2018

C

Costruction on going and bed bugs

Costruction on going and bed bugs, got upgrayed for free as all the smell and dust. After changed with vip room for free our kid after one night was all bit from bed bugs. Facility is outdated and wear out not wort the money! Breakfast poor quality ingredients definatly not a 5 stars hotel
I am using this hotel for the last 3 years and this is my last stay! There is better facilty out there with better situation and for better price. No more thx

6/10

Pleasant

13 May 2018

Rudi

Too pricey for what it is...

Rooms getting old and works in my corridor made everything look messy. Room price too high for what it is ! Breakfast not on the same standard as in the past neither...

10/10

Exceptional

02 Apr 2018

Verified traveler

Nice hotel close to areas in hongqiao area shops

Nice stay with the Sunday brunch for Easter. Slept off the food coma and worked it off a little with a swim.

2/10

Poor

21 Jan 2018

Daniel

HEARTLESS. THEY DON'T CARE ABOUT GUESTS.

TERRIBLE! I got sick and missed my reservation. Showed up 5 days later and asked them to honor it. They said no. How about 2 days? how about 1 day? Anything? Manager Luna typed a lot of things on her computer, and without looking at me or showing any feelings, just said \"No.\"

I have said many many times in their hotel. Totally uncaring and got paid even though I didn't stay there for the first reservation.

8/10

Excellent

03 Jan 2018

Lwazi

Great family visit to Shanghai

This was our first time visiting Shanghai. As a city, we were not disappointed as we immediately saw the differences between Beijing and Shanghai. Shanghai felt easier for foreigners leaving in China. As for the hotel, it was a good sized room that offered us lots of space and a big bathroom. Travelling with a 2 year old is made easier when one has a big room, at the hotel provided that for us. The hotel also had a fairly large selection for breakfast, and it also had a play area set up on one of the days - I wish the left it there the whole time though. The service was very good, the receptionist were very helpful. The hotel is also a 5 min walk from the metro line 10 - Shuicheng Road station - which is only 4 stops away from the Hongqiao airport and railway station. So it's the most convenient hotel I know in terms of transportation, especially if you want to explore using the subway instead of taking taxis.

Family

8/10

Excellent

03 Jan 2018

zuchmir

nice hotel in good location

I didn't get a chance to do much at the girl during my stay, but overall it was a very nice and comfortable hotel. I would give 5 starts, but the rooms could use a bit of a better upkeeping.

4/10

Poor

01 Jan 2018

Verified traveler

3 star hotel with no AC

The room was extremely hot. After complaining they told me that they turn off the AC for the winter and they even agreed that room was very hot. They offered to move me to another hot room. I stayed in this hotel many times as it’s walking distance to where I need to be I can tell you this hotel is no longer a 5 star but a 3 star at best !

8/10

Excellent

31 Dec 2017

Verified traveler

Good place to stay in Shanghai

comfortable stay

10/10

Exceptional

25 Dec 2017

Verified traveler

business trip

the team is great, speaking a perfect English. very nice hotel with a good location

10/10

Exceptional

04 Dec 2017

Verified traveler

Awesome Stay... will be back again !!!

Everything is good . Just that the TV in rm not working well.. dun really can watch the program

Family

10/10

Exceptional

31 Oct 2017

Carol

Dependable and great for English speaking people

Proximity to my manufacturer makes this a perfect choice!

8/10

Excellent

21 Oct 2017

Verified traveler

Hotel is fine - rooms are large enough and clean, bathroom facilities are nice with enough towels & toiletries. Breakfast had plenty of choices with omelette and Chinese crepe stations, cold cuts, cold and hot cereals, bacon and sausages, many different kinds of breads and rolls, yogurt, etc. Will stay there again.

8/10

Excellent

25 Jun 2017

Verified traveler

Great Facility close to many services like Carrefour and many Korean and Japanese community services. Great swimming pool, okay gym. friendly staff. Not necessarily get food in hotel as you have so much from near if you like to walk

2/10

Poor

24 Jun 2017

Verified traveler

Bait and switch

If you reserve a room for 3 people and book the room to include breakfast, the hotel only provides breakfast to one person. The hotel will charge about $35 per day per person for breakfast for the additional two guests.

8/10

Excellent

13 May 2017

morris

Very good stay. I have stayed there many times in the past 8 years.

10/10

Exceptional

20 Apr 2017

Terry

great location, good service !

8/10

Excellent

27 Mar 2017

Florence

A great hotel to stay in HongQiao Area

We arrived at about midnight from Hong Qiao airport. Our room was clean, spacious and luxurious for the price we pay.

It was truly a welcome sight.

10/10

Exceptional

21 Feb 2017

Gary

Convenient to Airport (SHA) and Hongqiao Station

A fantastic place to rest and relax. Well appointed large rooms. Convenient to Shanghai Airport (SHA) and the main intercity train station. Not far to shopping malls, great restaurants, and luxury shopping.
The only problem I had was that the previous guest didn't care about the non smoking status of the room and hotel. The room reeked of smoke!!!!!

6/10

Pleasant

14 Jan 2017

manuel

Terrible Internet

4/10

Poor

07 Jan 2017

Verified traveler

Hotel needs renovation. The carpet inside the room has stain spot. Executive lounge was closed during the stay.

Partner

10/10

Exceptional

04 Sep 2016

Mark

Millinniem Honqiao

Perfect hotel for access to Honqiao Station and Airport. Great hotel. Would be 3x the price in US. Good neighborhood. Will repeat.

8/10

Excellent

10 Aug 2016

Yew Wai

It was a very nice hotel about 5-10 min walk from the Shuicheng metro station. There are many shops nearby for food- local, Japanese, western, cafe, etc. It's across from the Yan'an Elevated Road but sound insulation in the room is good.

The water pressure in the shower is a bit low. The staff English is not very good and I had some difficulties communicating with some of them, including the junior staff at the concierge desk.

The room's doors are very thin because I can actually hear the doorbells from the next rooms.

8/10

Excellent

26 Jul 2016

Erica Y.

carpet is dirty and torn. short distance to HQ airport. Lobby smells like a big chimney

10/10

Exceptional

05 Jun 2016

Verified traveler

Love it

Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it

6/10

Pleasant

28 May 2016

Mark

Five star should mean no mosquito infestation...!

A bit of an odd stay. The hotel reception and restaurants/ bars were infested with mosquitos, which immediately destroyed my experience at this property. I had a business meeting which required use of the bar and a restaurant. We tried to enjoy a drink in the bar, where there were a few of the little blighters, but then we made the mistake of going to the Japanese restaurant. Wow, I've seen less mosquitos in a jungle. At that point I complained only to find out that the restaurant is not operated by the hotel, which I assume means, 'thank you, nothing noted'. A small dinner for two in Sato was US$210, so you would assume that they could find a solution to this serious problem. It was the same situation at breakfast he next day, in the hotel run restaurant. I was not asked about my stay at checkout, so I won't be returning. It's otherwise a nice hotel, if somewhat old, located five minutes from to subway, and two minutes from shops etc....what a pity.

8/10

Excellent

26 May 2016

KOH

Nice hotel

Comfortable bed
Good shower pressure
Enough water and slippers in the room

Family

8/10

Excellent

30 Apr 2016

Daggie

All the staff was very nice and details. The staff on executive floor remembered I liked coffee on 1st morning; and prepared it on the next day.

8/10

Excellent

21 Mar 2016

Charles

Hongqiao

Still good.

6/10

Pleasant

18 Mar 2016

IAN

OK stay

Hotel was pleasant, most staff were friendly, room was comfortable. Food was sub standard, and the executive lounge was disappointing and waste of money. Further from the airport and train station than I thought, although there is a shuttle service provided by the hotel.

8/10

Excellent

13 Mar 2016

Verified traveler

Great hotel if you are traveling for business in the Hongqiao area. The internet connection is really great, and anyone travelling in China will understand that it's not always so easy to find a good stable connection!

6/10

Pleasant

09 Feb 2016

Verified traveler

Returning customer

Never before used to be prostitutes at hotel lobby, would not expect this to Millennium. Also, when returning to hotel with Chinese colleague's car, concierge demanded money for opening the car's door. He got upset after refusing since I was opening the door myself from the inside already. I have mentioned this to a lady at hotel check in but was ignored. I have stayed in this hotel at least 15 times but I think this was the last time.

6/10

Pleasant

27 Jan 2016

Verified traveler

mildew in the bathroom

mildew in the bathroom

Family

10/10

Exceptional

16 Jan 2016

Joseph

Very Happy

Very comfortable and affordable

8/10

Excellent

05 Jan 2016

Verified traveler

this is a little far away from citi center \n

this is nice neighborhood
but far away from city center
overall i am satisfied

6/10

Pleasant

14 Dec 2015

Philip

Hot and Bitten up by Mosquitoes in December !!!!!!

Stayed 12/1/15 through 12/10/15 I Found the room very Hot !! and no air condition to cool it off.. I was told to open the window and did but it was still warm and was bitten up by mosquitoes all over my body ! I asked for a fan and they said They did not have one ! Front Manager had a bad attitude and he did not want to be bothered with my 2 complaints.

10/10

Exceptional

12 Dec 2015

Ashvin

EXCELLENT in ALL WAYS

Excellent Stay, Normally I have issues getting decent food in China, but this location gives me unlimited choice to many international food and makes it easy. also Hotel is Excellent in all ways. The shopping is in walking distance, I think is the best hotel I have stayed in China in last 25 years

10/10

Exceptional

21 Nov 2015

Verified traveler

a great hotel

It was a great hotel near the Chabad house and great accommodation for shabbos allowing you the comfort of leaving and coming when needed.

10/10

Exceptional

21 Nov 2015

Isac

Very good

Very good hotel rooms high shape very clean stuff friendly and services very good

8/10

Excellent

16 Nov 2015

Daniel

Good, but needs a little paint...

Love the hotel, but our room needs some more paint, and TLC.

Partner

10/10

Exceptional

15 Nov 2015

Verified traveler

There is a chabad house around the corner

8/10

Excellent

21 Apr 2015

Verified traveler

Pleasant experience

Overall very good experience. Helpful staff, good selection of breakfast, comfortable and clean rooms, pleasantly surprised that wifi is free (had thought that it was chargeable as stated in websites). Though it is not exactly at the heart of the city, MRT station is just within walking distance.

8/10

Excellent

23 Nov 2014

Buisness Quick

Great Hotel Great Location

Good location next to carrefour...Staff a little rough

8/10

Excellent

29 Oct 2014

Katherine

Wouldn't go anywhere else

We always choose this hotel for business travel in Shanghai. Their service is excellent and they are centrally located to our business needs.