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Sangay Spa Hotel

Baños · Ecuador

Plazoleta Isidro Ayora 100View location

9.0/10Excellent307 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort8.6/108.6
Condition9.0/109.0
Location8.0/108.0
Neighborhood8.8/108.8
Amenities9.2/109.2
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  • Business hotels
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sangay Spa Hotel

For 60 years, the family-owned Sangay Spa Hotel has been an iconic Baños landmark, renowned for its excellent service and accommodations.

Situated across from the Cascada de la Virgen and Baños de Agua Santa's thermal pools, the hotel is nestled in a natural paradise known for the warmth and friendliness of its people.

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With a stay at Sangay Spa Hotel in Baños de Agua Santa, you'll be a 1-minute walk from Termas de la Virgen and 6 minutes by foot from Church of the Virgin of the Holy Water.

This family-friendly hotel is 0.4 mi (0.6 km) from Juan Montalvo Park and 0.4 mi (0.6 km) from Banos Central Market. Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets allowed Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

    We have included all charges provided to us by the property.

  • You need to know
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 10 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Termas de la Virgen 0.1 km / 0.1 mi
Church of the Virgin of the Holy Water 0.5 km / 0.3 mi
Sebastian Acosta Park 0.5 km / 0.3 mi
Friar Enrique Mideros Museum 0.5 km / 0.3 mi
Juan Montalvo Park 0.5 km / 0.3 mi
Banos Central Market 0.6 km / 0.4 mi
Chocolate Magic Factory 0.7 km / 0.5 mi
Caverna Sigsi Huayco 0.9 km / 0.5 mi
The Magic Village 1 km / 0.6 mi
El Refugio Spa Garden 1.8 km / 1.1 mi
Piscinas El Salado Thermal Bath 2.3 km / 1.4 mi
San Martin Zoo 2.4 km / 1.5 mi
Cascada Inés María Baños Tungurahua 3.1 km / 1.9 mi
Luna Healing Spa 3.2 km / 2 mi
The Hand of the Pachamama 4.3 km / 2.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 66
  • hotel
  • Small pets allowed (under 5 kg)
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Mobile phone coverage
  • Wi-fi
  • Valet parking
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
Show 38 more facilities & services
  • Multilingual staff
  • 24-hour security
  • Smoke detector
  • Hotel safe
  • Cloakroom
  • Garden
  • Gym
  • Private pool
  • Towels and bed linen
  • CaféExtra charge
  • Restaurant: 3
  • Conference room: 1
  • Meeting room: 1
  • ProjectorExtra charge
  • PrinterExtra charge
  • PhotocopierExtra charge
  • Audio-visual equipment rentalExtra charge
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Game room
  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Hairdressing salon
  • Beauty salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast served to the table
  • À la carte lunchExtra charge
  • À la carte dinnerExtra charge
  • Vegetarian mealExtra charge
  • Table tennis
  • Volleyball
  • Billiards
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM LUXURYFAMILY ROOM • LUXURY • 30 m²FAM.LX-3
    FAMILY ROOM LUXURYPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Room type
    FAMILY ROOM
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sangay Spa Hotel

    FAMILY ROOM LUXURY

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Room type
    FAMILY ROOM
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.LX-3

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR WITH BALCONYRoom • SUPERIOR WITH BALCONY • 25 m²ROO.BL-SU
    Room SUPERIOR WITH BALCONYPhoto unavailable9 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sangay Spa Hotel

    Room SUPERIOR WITH BALCONY

    Room photos

    9 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BL-SU

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR WITH BALCONYQUADRUPLE • SUPERIOR WITH BALCONY • 30 m²QUA.BL-SU
    QUADRUPLE SUPERIOR WITH BALCONYPhoto unavailable11 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sangay Spa Hotel

    QUADRUPLE SUPERIOR WITH BALCONY

    Room photos

    11 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.BL-SU

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH BALCONYSUITE • WITH BALCONY • 30 m²SUI.BL-1
    SUITE WITH BALCONYPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Room type
    SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sangay Spa Hotel

    SUITE WITH BALCONY

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Room type
    SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BL-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sangay Spa Hotel

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Cabin LUXURYCabin • LUXURY • 28 m²CAB.LX-2
    Cabin LUXURYPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Cabin
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sangay Spa Hotel

    Cabin LUXURY

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Cabin
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: CAB.LX-2

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sangay Spa Hotel

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE LUXURYQUADRUPLE • LUXURYQUA.LX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sangay Spa Hotel

    QUADRUPLE LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LUXURYDOUBLE • LUXURYDBL.LX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sangay Spa Hotel

    DOUBLE LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 28 m²ROO.ST-10
    Room STANDARDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Children share the bed with parents
    • Housekeeping
    • Smoke detector
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    Show all 16 amenities
    • Balcony
    • Wheelchair-accessible
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Desk
    • Make-up mirror
    • Cable TV

    Facilities with extra charge

    • Cot on demand
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sangay Spa Hotel

    Room STANDARD

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-10

    Room amenities

    • Children share the bed with parents
    • Housekeeping
    • Smoke detector
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Balcony
    • Wheelchair-accessible
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Desk
    • Make-up mirror
    • Cable TV

    Facilities with extra charge

    • Cot on demand
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sangay Spa Hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sangay Spa Hotel

9.0
Excellent
307 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
8.6 /10
Condition
9.0 /10
Location
8.0 /10
Neighborhood
8.8 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
08 Jul 2026
noel
Such a wonderful location with a beautiful view of a waterfall that is lit at night and the staff was just as wonderful! Very friendly and welcoming. Location was perfectly centered in the downtown. Definitely suggest you stay here! Very clean, close to all the attractions, and there’s two restaurants on the property with great food. Will definitely stay there again.
Family_with_children
10/10
Exceptional
08 Jul 2026
Stacey Morris
Excellent location across from waterfall and walkable around town. Spa was wonderful!
Partner
8/10
Excellent
07 Jul 2026
Karson
Staff was helpful, room was decent
Friends
10/10
Exceptional
04 Jul 2026
Maria
Property is located next to the Cascada de la Virgen but very close to the main square and the Cathedral. Facilities are in good condition, lobby and restaurant really nice. Food was excellent and massages in Spa were great! We’ll be staying here next time.
Family_with_children
10/10
Exceptional
02 Jul 2026
Bolivar
Walk distance to every thing
8/10
Excellent
01 Jul 2026
Alcides
Property was wonderful and staff where super accommodating. Wonderful views and breakfast was superb.
Family_with_children
10/10
Exceptional
01 Jul 2026
Dennys
Excellente Servicio al cliente
Family
10/10
Exceptional
14 Jun 2026
Charmaine
Everything was lovely. We had a fabulous time
Friends_and_family Family
8/10
Excellent
25 May 2026
gabriela
Estuvieron amable
Partner
8/10
Excellent
18 May 2026
Claudia
I did not realize that I booked the smallest room with the worst location on the property. The room size was ok, bed was comfortable. The bathroom was so small there was not even room for a toilet paper holder. We were adjacent to a walkway and parking lot so the room with no air conditioning ended up being a bit noisy at night. We had access to the hot-tub and steam room which was nice and breakfast was good. The staff was friendly as everyone in Ecuador seems to be. If I did the trip again I probably would not go to Banos, the town was larger and less quaint than I expected.
Partner
6/10
Pleasant
16 May 2026
Garry
Breakfast same everyday !
Low water pressure in the shower.
NO ELEVATOR
10/10
Exceptional
12 May 2026
Carlos
Pool
Family
6/10
Pleasant
02 Apr 2026
Mitchell
We stayed here for two nights. It was just ok. Don't expect anything over the top considering how much you're paying. Breakfast is traditional Ecuadorian food. The hotel is close to all the downtown festivities and shops and is directly across the street from the city's main waterfall. We stayed here the weekend of Palm Sunday. The city was crazy with people, especially outside of the hotel. So, if you stay here that particular weekend, be prepared to be awakened very early (4am) in the morning with hundreds of people who have come to bath in the hot pools and waterfall.
Family
10/10
Exceptional
01 Apr 2026
Weijun
The location of the hotel is excellent: next to hot springs and five minutes walking to the town center. The buildings are old but functional and the rooms are suite type. There are onsite restaurants and many excellent restaurants nearby.
Partner
10/10
Exceptional
29 Mar 2026
Vivian
No
4/10
Poor
28 Mar 2026
Francisco
The room is very small including the bathroom, the food at the buffet simple with no taste. The spa in general with no supervision, little kids with pampers on the jacuzzi.
Partner
6/10
Pleasant
14 Mar 2026
James
Spa area was small and not very usable.
Friends_and_family Friends
10/10
Exceptional
09 Mar 2026
John
The staff were very friendly and helpful. The property was well-maintained and our room was well-kept. The hotel is in a great location, close to all activities.
Partner
8/10
Excellent
25 Jan 2026
Ángeles
The food wasn’t good at all
8/10
Excellent
30 Dec 2025
Aya
Nice average hotel, staff is great and room view on the waterfall is amazing! Except that I wasn’t able to enjoy the view given rooms are so close to each others and workers kept working in the area, so wasn’t able to have privacy without closing curtains! Rooms are not clean from inside, got some insects 🐜 and there were no AC so smell noisy
10/10
Exceptional
25 Dec 2025
Geovanny
Everything was wonderful I will definitely recommend Everything is great and is very convenient because is close to everything.
Leisure Partner
10/10
Exceptional
23 Dec 2025
Lawrence
Super nice room amenities, helpful and friendly staff (spoke English) across from the falls and public hot spa. Banos is a surprisingly nice town to visit! It looks like some great hiking in the surrounding mountains.
Friends_and_family Friends
10/10
Exceptional
18 Dec 2025
Rinat
Very friendly and helpful staff, great spa.
Leisure Friends
10/10
Exceptional
17 Oct 2025
Brian

Nice hotel in Banos

Very nice hotel in Baños. Beautiful pool and spa. Message was nice. Restaurant was good.
Partner
10/10
Exceptional
06 Oct 2025
Jerry
Excellent service in all aspects.
Leisure Self
10/10
Exceptional
06 Sep 2025
Ravi
Great views of water fall from the window. Good location, easy walk to city center. They have 2 good restaurants and nice coffee shop in premises.
Leisure Friends
10/10
Exceptional
11 Jul 2025
Leny
Very nice place and relaxing
10/10
Exceptional
02 Jul 2025
Stefany
Had a very positive experience
Leisure Family_with_children
10/10
Exceptional
03 Jun 2025
Stacy
The property was lovely. It is across from the natural pools. The town is beautiful.
Leisure Family
10/10
Exceptional
27 May 2025
Silvana
Everything, breackfast includes the best
Leisure Family
10/10
Exceptional
21 May 2025
Jorge

Great Hotel

Great location, good food and staff was amazing.
Friends_and_family Family
8/10
Excellent
20 May 2025
Vasudevan
Good.
6/10
Pleasant
14 May 2025
Hannah
The hotel was nice but should be noted that the rooms don’t have AC. The staff were very nice and accommodating and brought a fan to the room. Also no elevators. I would suggest that they at least put screens on the windows so that guests can open the window without mosquitoes coming in. When we entered the room there were already mosquitos in the room. The hotel is older but clean.
Leisure Partner
10/10
Exceptional
10 May 2025
Frazer
The hotel is a large one with the advantage of a good spa - hot tubs, sauna and steam room. Staff were great, food was good.
Leisure Partner
10/10
Exceptional
07 May 2025
Angela

Really nice option in town.

Wonderful place in town. Quiet locale but close to everything. Excellent staff. Great breakfast. Decent spa. Spacious, nice rooms.

Two suggestions: ceiling fans in the rooms instead of chandeliers. I had to sleep with my balcony doors open in order to cool the room down at night.

No phones in the spa wasn’t followed by Ecuadorians who visited. Many on speaker phones / FaceTimes instead of observing the quiet signage posted. Spa staff notified but weren’t open to requesting they stop so I left on numerous occasions.
Self
10/10
Exceptional
18 Mar 2025
Luis
Great place to stay, staff is very welcoming helpful. Will stay here every time I come back to visit.
Leisure Family_with_children
10/10
Exceptional
07 Mar 2025
David
When in Banos I always stay ar rge Sangay Spa Hotel
Leisure Self
8/10
Excellent
31 Dec 2024
Armida
The rooms by the pool, lot of noises.
10/10
Exceptional
03 Dec 2024
CARLA REYES
Las camas son cómodas
Leisure Family_with_children
10/10
Exceptional
25 Nov 2024
jorge
Beautiful place
Leisure Friends
8/10
Excellent
16 Nov 2024
TRENTON
The \"Cabanas Luxury Matrimonial\" were bare basic. No ventilation, no AC, no fan, windows open but don't have screens to keep bus out. No chairs to sit, 2 towels, 2 hangers, 1 bottle of water, nothing else. The price was very reasonable though. The 2 jacuzzies were not hot. One was lukewarm and the other was cold. There were plenty of spa options available.
Leisure Friends
10/10
Exceptional
07 Nov 2024
Patricia
Facilities were outstanding and staff very friendly and helpful. I love the convenience of being close to the Termas.
Leisure Self
10/10
Exceptional
24 Oct 2024
David
Great staff and beautiful hotel
Leisure Self
10/10
Exceptional
23 Oct 2024
David
Great staff and great hotel to stay at. Close to everything
Leisure Self
4/10
Poor
22 Oct 2024
Oleg
Shower didn't work properly, breakfast was poor, room was very small and had nasty smell, the area around the hotel was good
Leisure Partner
10/10
Exceptional
13 Oct 2024
marco
The staff was very kind, food was excellent, they even let me use the parking lot after i check out.
Leisure Family
10/10
Exceptional
29 Sep 2024
Maricelle
Love the hotel clean and has a nice view of the cascade
Leisure Family_with_children
10/10
Exceptional
23 Sep 2024
Imad
Beautiful
Leisure Partner
10/10
Exceptional
19 Sep 2024
Jeffrey
Great place with a good location.
Leisure Partner
10/10
Exceptional
15 Sep 2024
Alba
The staff was wonderful! The breakfast was great and the food at the restaurant amazing!
Leisure Family
10/10
Exceptional
28 Aug 2024
Delia
Really enjoyed our time here, we had a cabin and it was perfect for our family of four, all the amenities were great. My husband and I used to come here when we were kids it was an amazing experience to bring our children with us. Thank you!
Leisure Family
10/10
Exceptional
23 Aug 2024
RAQUEL
Quiet and clean room. Best breakfast with a nice view
Leisure Family
10/10
Exceptional
16 Aug 2024
Sierra
Great place and location.
Leisure Family
10/10
Exceptional
14 Aug 2024
Maria
I really enjoyed my stay at this hotel. Breakfast was great. The spa therapies were amazing. The location is unbeatable, but whether I didn’t enjoy the most is the super friendly and helpful staff. I will definitely come back.
Leisure Family
10/10
Exceptional
13 Aug 2024
Verified traveler

Nice vacation place for the family

The cabaña was spacious and clean with two king-sized beds, perfect for the family. The service was excellent and the staff very accommodating. The breakfast was great and the amenities nice, although hours were reduced for cleaning.
Friends_and_family Family
10/10
Exceptional
13 Aug 2024
FERNANDO

Get away lovers

We love our stay in Sangay SPA Hotel. Eerything was really good.
My bridge love everything especially the food.
Partner
10/10
Exceptional
08 Aug 2024
George
Family friendly property.
Business_and_leisure Partner
10/10
Exceptional
22 Jul 2024
George
Great service by the front desk and staff
10/10
Exceptional
21 Jul 2024
Alejandro

Great experience

Great experience. Very nice staff and the hotel was very modern with a view of the waterfall. Really loved my stay with my family.
Friends_and_family Family
10/10
Exceptional
19 Jul 2024
Marcos
I love it. Excelent service , great location, beautiful view.
Family
10/10
Exceptional
12 Jul 2024
Diana

Highly Recommended

I recently stayed at the Sangay Spa Hotel in Baños and had a fantastic experience. The hotel is comfortable and clean, offering a stunning view of the falls. The staff were incredibly friendly and accommodating, making our stay even more enjoyable. Highly recommend!
Friends_and_family Family
10/10
Exceptional
07 Jul 2024
GIOVANNI

Paseo de un día

El personal muy amable. Las instalaciones limpias, desayuno buffet delicioso, la pisicina con buena temperatura. El area del spa muy bien. La cancha de squash un plus. Volveremos sin duda.
Friends_and_family Family
8/10
Excellent
10 Jun 2024
MARIA
Good
Leisure Family_with_children
10/10
Exceptional
09 Jun 2024
Erika
Awesome place, great service
Friends_and_family Friends
10/10
Exceptional
27 Apr 2024
Hector
Excellent in everything
Leisure Partner
10/10
Exceptional
01 Apr 2024
Diego Alexis
Muy acogedor.
Leisure Family
10/10
Exceptional
11 Feb 2024
Jose
It was nice safe
10/10
Exceptional
24 Aug 2023
David
For sure one of the premier properties in Banos and the location in front of the waterfall can’t be beat! Plus a large outdoor pool, game room, pool front bar, indoor hot tubs and spa, all first class! The breakfast buffet with the patio overlooking the waterfall is amazing too!!! I strongly recommend. We have stayed at both the outdoor cabanas and the indoor rooms. Only downside to all rooms (especially if you’re used to AC) is the lack of fans or AC. Thankfully maintenance sent us a fan or we would’ve roasted. The cabanas don’t look nice from the outside but inside are still beautiful with a great bathroom, shower, and comfy bed. Highly recommend for the price, location, and amenities!
Business_and_leisure Family
10/10
Exceptional
20 Jul 2023
Pablo
Nice, clean, very professional staff
Leisure
10/10
Exceptional
20 Jun 2023
KEISHA
The property was beautiful but extremely noise at night and in the morning starting at 6am. At night the noise stops at 2am
Leisure Family
10/10
Exceptional
16 Jun 2023
Yankiel
It is sometimes weird to stay in a vip access hotel without A/C in its rooms. I had to borrow a fan from the hotel…
Leisure Self
10/10
Exceptional
07 Apr 2023
Amit
Excellent property..
Leisure Family
10/10
Exceptional
22 Mar 2023
Crystal
Beautiful property right next to a waterfall and hot springs. Close to town and walkable to many restaurants and shopping. Spa facilities aren’t cheap but the massage was great. I would definitely stay here again.
Leisure Self
10/10
Exceptional
09 Mar 2023
Estela
Friendly staff. Great location
Family
8/10
Excellent
04 Mar 2023
Lisa
Very nice stay- rooms are spacious and very clean! Much nicer than the pics! Great location! Our room overlooked the spa & the falls- which was beautiful but a bit noisy at night if you wanted to leave the windows open. Breakfast was very good and staff was very accomodating! Be aware- no elevator, but was fine for us. Overall, I highly recommend!!
Leisure
8/10
Excellent
20 Feb 2023
Paul

Overall great, would stay again!

Hotel was fantastic, very nice and accommodating staff. Room was nice, comfortable, and clean. Even had a view of the waterfall!
We did have an issue with the spa, which is unexpected considering the price compared to other massage/spa vendors in the area.
Partner
10/10
Exceptional
06 Feb 2023
Maria Cristina

Súper comfy home away from home

Restful stay. Super recommended. Comfortable beds, awesome bathroom, clean facilities with covered jacuzzi, neat sauna and super kind staff. Would love to go back there if I visit baños again.
Friends_and_family Family
10/10
Exceptional
04 Feb 2023
kris

I'll keep coming back here.

All in all this is a great place to stay. The service is great and the staff is nice and helpful. The place stays very clean although it sometimes smells like chemical cleaning products in the halls and the lobby. The restaurant next door is really good and the breakfast is decent. More gluten free options would be appreciated. Sometimes its kind of loud, but the rooms are nice and I always slept great here. The location next to the termas across the street is a big reason I'll keep coming back. Its nice to just walk over there.
Business Family
10/10
Exceptional
25 Jan 2023
Elena
Clean and well kept. Staff are very friendly. Beautiful property situated against a beautiful mountain backdrop.
Leisure Family
4/10
Poor
23 Jan 2023
CAROLINA
They did not have our room ready at the time of check-in. Some of the staff was very nice and then the rest seemed to be bothered by everyone and everything. We had a great massage in the spa. The ladies that work in that area are fabulous.
Leisure Family
8/10
Excellent
06 Jan 2023
Lola
the bathrooms were very small but the hotel was nice in general. good location
Leisure Family
8/10
Excellent
26 Dec 2022
David
Beautiful property and amazing location! The price is quite reasonable. You get resort style amenities, breakfast with a view of the waterfall, nice updated rooms, and great pool/spa! Some things still needed improvement and remind you where you’re at - like the speed of food service, the hats in the spa, and lukewarm showers. But for the price and location it is quite nice!
Leisure Family_with_children
10/10
Exceptional
12 Dec 2022
Vladimir
Very good hotel.
Leisure Partner
10/10
Exceptional
23 Nov 2022
Alecia
Beautiful location and our rooms looked directly at the waterfall. Rooms were large and beds comfortable
Leisure Family
10/10
Exceptional
16 Oct 2022
Romel
I didn’t think there was such a lovely hotel in downtown Baños.
Leisure Friends
10/10
Exceptional
24 Sep 2022
Rodney

Beautiful place

Newly remodeling still in process, but very nice.
Friends_and_family Family
10/10
Exceptional
01 Sep 2022
Robert
I totally enjoyed my time at the Sangay Spa hotel, next time i visit Banos there is no other hotel I would stay at than the Sangay Spa Hotel
Leisure Family
10/10
Exceptional
06 Aug 2022
Annetta
El lugar es comodo y el personal es miy servicial. Esta localizado en un area buena donde puedes salir a caminar con tranquilidad. Tienes cerca muchas alternativas para comer.
Partner
10/10
Exceptional
28 Feb 2022
Kasia
Amazing hotel, beautiful views we hade great time, swimming pool , sauna, jacuzzi and spa just stunning. Best spa and massage options. Great restaurant and good drinks all stuff members very nice, kind and helpful with excellent manner’s Cross the street and you are at the baños agua Santa volcano pools. Definitely coming back, best place to stay in Ecuador ❤️🇪🇨
Leisure Family
6/10
Pleasant
13 Jan 2022
Steven

Confirm is construction is done before booking

The extent of the work being done on the hotel was not fully disclosed upon booking. I think this would otherwise be a nice place, so I would just confirm everything is done, especially the pool. Also there is build being put in on adjacent property that our room was looking down on. No fault of the hotel, but it was still very loud.
Partner
10/10
Exceptional
29 Oct 2021
Ihar

Awesome

Fantastic. Clean, spacious, comfortable rooms, amazing location and service. Absolutely loved it.
Partner
10/10
Exceptional
30 Jun 2021
Verified traveler
A lovely place in a very good location. The hot springs are literally across the street with a beautiful view of a waterfall that is lit in different colors at night. So make sure to bring bathing suites to enjoy the thermal springs. The hotel itself was very clean with a delicious free breakfast.
Leisure Family
6/10
Pleasant
26 Jun 2021
Verified traveler
Everything was great except for the noise around 2AM. Recommend placing quiet hours signs around the main lobby and hallways or ensuring guests are aware of the quiet hrs policy.
Leisure Family
10/10
Exceptional
22 Jun 2021
Leslie

Overall great. Only thing was that our water did not get hot when we wanted to shower but the room overlooking the waterfall was amazing!
Partner
10/10
Exceptional
06 Jun 2021
Verified traveler
The exceptional staff and the great breakfast!
Leisure Family
10/10
Exceptional
03 Jun 2021
Verified traveler
Nice
Leisure Friends
10/10
Exceptional
24 May 2021
Jorge
Everything was great in this hotel except for the part that we could not eat in the main restaurant because it was only for people with prepaid packages.
Partner
10/10
Exceptional
11 Apr 2021
Verified traveler
The only complaint that I have is that the spa was a little bit dirty, however the staff was really nice and gave me a VIP private spa Jacuzzi for my wife and I.
Leisure Partner
4/10
Poor
05 Apr 2021
Maryam
Too many little things in the room were broken, toilet didn’t flush properly, The electricity outlet were not working you couldn’t charge anything , the phone didn’t work so I couldn’t call the reception I had to leave the building go to another building at midnight to talk to the receptionist about the problems. The window to the balcony was broken. The next day they changed my room the new room looked nicer but the sink in the bathroom was clogged and wasn’t draining. This place is not managed well so at the end of the day you feel very frustrated. The front desk staff misguide you buy wrong information for example the lady at the front desk convinced me to see the waterfall at night not during the day but when I went at night I could not see anything it was too dark and dangerous you were 45 minutes walking down
Self
4/10
Poor
02 Apr 2021
Maryam

Beautiful property but very poorly managed

The hotel is beautiful, twenty minute walk to the town center but The hotel is managed very poorly, if you stay here be ready to get frustrated many many times. When I checked in first they gave me a room that so many things in the room were broken, the window was broken someone had to come and fix it the phone wasn’t working so I had to leave the building go to another building to the receptionist at night talk to them about the problems , the toilet wasn’t flushing properly, all the electricity outlets were not working nothing was getting charged. The next day they changed my room, in the new room the sink in the bathroom was clogged and wasn’t draining. I do not recommend staying here.
Self

Location & surroundings

Sangay Spa Hotel
Plazoleta Isidro Ayora 100, Baños De Agua Santa, Ecuador

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Sangay Spa Hotel

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