Hengshan Garden Hotel

10/10

Exceptional

03 May 2025

Diana

Was nice and clean

Leisure

10/10

Exceptional

19 Jan 2025

Angeline

Staff were very friendly and accomodating

Leisure Family

10/10

Exceptional

28 Sep 2024

Chiulling

Very friendly staff!

Partner

10/10

Exceptional

25 Sep 2024

Yaochiu

Beautiful people with very friendly service!

Partner

10/10

Exceptional

12 Aug 2024

Gary

We were most impressed by the art deco decor of this hotel, its well-kept garden, and politeness and helpfulness of its staff. The housekeeping was perfect!

Business_and_leisure Partner

10/10

Exceptional

11 Aug 2024

Delia

High quality accommodation and excellent staff service

Leisure Family

8/10

Excellent

20 Oct 2023

karen

Excellent place to stay for five nights

Nice hotel, good location, quiet environment, good concierge service, and beautiful gardens ❤️

Friends_and_family Friends

10/10

Exceptional

15 Oct 2023

Faramarz

Convenient access to everywhere. Very nice hotel too.

Business Self

6/10

Pleasant

10 Oct 2023

F

Terrible reception services

I was disappointed with my stay at Hengshan Garden Hotel. After I checked in, I found out the pool was not in use at all. A staff member told me that the pool was going through renovation and it would stay closed for another two months! There is no information about the pool closure on their website or on Hotels.com. This is cheating!! I booked the hotel for the pool! When I checked in at the reception, I clearly stated that there would be two guests. But I was told they could only give me one breakfast! the reason was that my partner hadn't arrived yet! My friend need to register with them before getting his breakfast. I couldn't get the logic of this. My first night was terrible. One light in my room couldn't be switched off. Although one engineer tried to help, but couldn't fix it! I didn't sleep well. The next day, I asked to swap a room. After waiting for hours, I did get one. But, the new room was a downgrade from my original booking. Surprisingly, there was no apology or sorry whatsoever from the hotel! Guest's sleep obviously doesn't matter at all. I was appalled by the attitude of the reception and the quality of their services. I guess they just don't know how to smile and how to say the word of \"sorry\" ! During my stay I did find the cleaners are very friendly and helpful. The location of the hotel is also quite good. It's quiet at night. However, the general stay was not that great.

Friends_and_family Friends

10/10

Exceptional

23 Sep 2023

Honghai

I stayed here for 15 days and everything was great except there were reading paving in progress which led to a little inconvenience to the underground parking. Other that that, the location and the streets around the hotel are second to none. The back yard garden is definitely the best and rare to find among other 5 star hotels. There is a pond around the outdoor roofed resting place, surrounded with meticulously maintained plants and flowers. It is definitely the best part to enjoy your morning coffee or beers at night. The swimming pool was not open which didn't bother me. Overall I will choose to stay here again on my next trip.

Leisure Self

10/10

Exceptional

27 Jul 2023

Nigel

Good quality at a fair price

8/10

Excellent

25 Jun 2023

Holly

Overall a very good stay in one of the most beautiful and walkable areas of Shanghai. Although the rooms and facilities are a bit dated, they are well kept. Staff were very attentive and responded to my requests promptly and professionally. I will certainly stay here again for my next visit!

8/10

Excellent

21 Jun 2023

Xia

A good place to stay, l like this hotel a lot.

Like this hotel. Very good location. The room is clean and comfortable. Staff are nice. Very good breakfast

Partner

10/10

Exceptional

07 Feb 2020

Jing Yi

Excellent hotel

Friends_and_family Family

8/10

Excellent

18 Jan 2020

Mimi

I was able to stay in two different rooms, but one room was a little more outdated than the other. Overall, I had a really pleasant stay.

Business Self

8/10

Excellent

30 Dec 2019

Ying

Comfort

Nice hotel in a central location with swimming pool and gym, very friendly staff.

Friends_and_family Family

6/10

Pleasant

12 Dec 2019

Zilin

I would question about the professionalism of the hotel manager. I did not manage to get to know his name unfortunately, but he was tall and spoke quite good English. While I was queuing to check in to the hotel, he apparently served another lady who was not in the queue and showed terrible cold attitude when assisting me with my check in.

Secondly, I had faced an issue in my hotel room where the soundproof between the different rooms was terrible. I was woken up by noises made by a couple staying in the room next to mine at about 12.29am. Even while having my earpiece on, I could still hear their private life that my mum and I had to request for a change of room at about 1.30am. There was no apologies as well for the inconvenience from the same manager.

Even though I had encountered all these issues, one good feedback was about the bell boys who were nice n helpful compared to my previous stay in this hotel.

Leisure Family

10/10

Exceptional

30 Nov 2019

Verified traveler

I loved everything about Regal International hotel. This ranks higher than any Marriott or Hilton I have stayed in. Loved it

Business Self

4/10

Poor

27 Nov 2019

Verified traveler

Location is quiet
Staff at reception over charged deposit .

4/10

Poor

26 Nov 2019

Verified traveler

Not too friendly. Breakfast cost too much (220yuen)/person

Friends_and_family Family

4/10

Poor

26 Nov 2019

Verified traveler

the property needs a complete renovation. Food quality needs improving.

Leisure Friends

10/10

Exceptional

04 Nov 2019

Jamie

Excellent location, easy access to subway, restaurants and bars nearby within walking distance. The bed is really comfortable.

Leisure Friends

10/10

Exceptional

02 Nov 2019

Harold

Five Stars

Excellent facility, great service. Fantastic buffet breakfast. Would definitely go there again.

Friends_and_family Family

8/10

Excellent

31 Oct 2019

Helen

Perhaps the property needs some renovation bathroom and furniture a bit beat up.
Also, if the offer included breakfast they should honor 2 breakfasts since the room are double occupancy, even if at the time the room is reserved for 1

Leisure Partner

10/10

Exceptional

29 Oct 2019

Verified traveler

A classic, stately city hotel. It's near the heart of the city. I liked that it was located next to a beautiful park and plenty of shopping. I would stay there again!

Leisure Family

10/10

Exceptional

14 Oct 2019

Verified traveler

Location, location and location. Subway stations are nearby, Line 1 to city centre and Line 10 to railway station. Surrounded by beautiful tree-lined streets leading to restaurants, cafes and Huaihai-road shopping.

Friends_and_family Partner

8/10

Excellent

13 Oct 2019

Verified traveler

Breakfast was average. Value for money a bit above average. It's huge alright. Good sporting facilities but almost everything need to pay. Tennis, Squash and Bowling. Bowling was a joke as most often it was closed. Need to pre-arranged for use. Even though swimming pool was free to use, website or when booking confirmed, should warn guest to bring swimming cap. Its compulsory otherwise no entry. They do sell caps there at a cost of over USD20. So a family of 4 of us need to fork out almost USD100 to use the pool. I'd stayed in over 100 hotels all over the world, this was my 1st incident!!
Apart from the above shortcomings, the hotel offered reasonable amenities, with good location. Only 20 minutes to Xu Jia Hui shopping district.

Friends_and_family Family

4/10

Poor

22 Sep 2019

Hans

Too Expensive

it is in my eyes not a business hotel to to many tourist groups
Thus I feel I paid much to much for my stay and I will never use this hotel again Soory

8/10

Excellent

25 Aug 2019

SH

Great experience but one tip-avoid the on call taxi around the hotel which is very unprofessional

Friends_and_family Family

10/10

Exceptional

11 Aug 2019

Eddie

A great stay!

I've stayed at this hotel quite often over the years and it's always a comfortable stay. I appreciate that a lot of the staff has remained over the years. Some consistency is good. Thank you Jeff and team in the dining area and Alice, Assistant Manager for always being so kind. I look forward to my next visit.

6/10

Pleasant

31 Jul 2019

Verified traveler

Check-in staff felt rather cold, unwelcoming, the staff have an attitude like they are better than their guests. No \"welcome\", no \"thank you\" from their staff.

What is the purpose of having bellboys that stand around that do not even assist with your luggage?

Overall, the place is clean but just felt way too sterile and impersonal.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2019

Verified traveler

Clean and Comfortable

Clean and comfortable and located in a quiet neighborhood, 5 min walk to the metro. Room was clean and spacious. We requested for hotel to make reservations for us at a local restaurant and they kindly did it immediately and got back to us that the reservation was made. Zero complaints.

Friends

10/10

Exceptional

25 Jul 2019

Kiki

Incredibly spacious corner room, beautiful view of Xujiahui Park and city. Lobby is grand. Location is excellent in the beautiful and walkable French Concession. Would stay again and recommend to others.

Leisure Self

10/10

Exceptional

16 Jul 2019

Niall

Lovely location with plenty of bars and restaurants wifhi. Walking distance. Its also only 100m from the metro. Nice park nearby too

Business

10/10

Exceptional

15 Jul 2019

Verified traveler

I am very happy with the services at the front door and a front desk ，I expected them to provide free breakfast but disappointed.

Friends_and_family Family

4/10

Poor

04 Jul 2019

Alex

I was deied credits for my stay despite I am a Gold member of the hotel because I booked via Hotel.comand not their website. They had a sign I could receive Asia Miles for my stay. When I asked they siad I had to stay in the more expensive room (＞$2000RMB per night) to qualify , which was stated in the sign. If I were to pay that much, I definitely won't be staying there. There was no recognition of my being a Gold member of the Regal Hotel group unlike my previous stays in Hong Kong. I definitely don't want to stay there again.

10/10

Exceptional

26 Jun 2019

Verified traveler

Prime location: 5 mins walk from subway. 8 mins walk to malls. Lots of parks in the neighborhood. Breakfast at the hotel can be a bit pricey if not included in the room rate. Great value for the buffet lunch at the Chinese restaurant called Fragrance. Staff are super friendly and helpful.

Leisure

6/10

Pleasant

26 May 2019

Bing

The checkout was still so slow and it still charges local calls.

Friends

10/10

Exceptional

12 May 2019

Verified traveler

Excellent, hard working staff... the facility is well maintained

Friends_and_family Family

4/10

Poor

30 Apr 2019

Ahmad

Amateurism at its best

Don’t come here if you are a foreigner... one of the most unfriendly and bad behavior hotel I have ever stay ..

10/10

Exceptional

30 Apr 2019

Verified traveler

7 minutes walk to subway, restaurants & parks nearby, area is quite and nice

Friends_and_family Family

8/10

Excellent

23 Apr 2019

Lou

After a terrible start, saved by excellent Manager

Reception staff were abysmal and we had a terrible check in. They told us that they don’t have a contract with Hotels.com and that we would have to phone a travel agent and sort it out! After 20 minutes they ‘found’ our booking with no apology at all. (We’d had to put data roaming on which will have a cost implication). After writing about this on Hotels.com the Manager (Stephen) called our room to apologize and sent fruit and some chocolates, which was a very nice gesture.
Apart from this staff continued to be unsmiling and surly throughout our stay. We would have given service one star if it had not been for the Managers actions.
The hotel room has no personality but the bed is large and comfy. Annoying central system that controls all the lights/ TV/ air con only on one side of the bed, so the person without it can’t control their bedside light etc. extreme lack of plugs. All in one place - next to the large desk, so annoying for the person on the other side of the bed if they want to charge their phone/ use it as an alarm. Also compatible plug for hairdryer not near the mirror so you have to contort yourself to see in the mirror whilst you dry your hair!
Good cable TV with English speaking channels. WiFi good but a little patchy at times.
Breakfast was good. Lots of choice. Egg station for omelette/ fried egg. (Although expensive unless you get a deal through Hotels.com).
Less than 5 min walk to the metro which is very convenient and a taxi tank right outside.

Partner

10/10

Exceptional

13 Apr 2019

Daniel

I would 100% stay again

No complaints, I would 100% stay there again for business or personal travel. It was located in a nice safe area with shops, restaurants and bars etc

8/10

Excellent

25 Mar 2019

Verified traveler

A couple of the waiters are obnoxious... not so polite.

Business Self

8/10

Excellent

21 Mar 2019

Verified traveler

Convenient location, friendly staff. Furniture needs to be upgraded given the rate they charge for room.

Business_and_leisure Self

8/10

Excellent

14 Mar 2019

Verified traveler

This hotel is well situated in a great and interesting area full of activities

10/10

Exceptional

09 Mar 2019

M

The only drawback is the wifi which was slow and very unstable. and for those who prefer a harder bed, this hotel is not for you.

Business Self

6/10

Pleasant

07 Mar 2019

Verified traveler

Close by MTR . Hotel just Ok . No smoking . wifi not very good.

Leisure Partner

8/10

Excellent

03 Mar 2019

ming

Very Good

Good sports facility

8/10

Excellent

27 Feb 2019

Flora

It is walkable and convenient to go anywhere. The front desk is fast. However the front door service is shortage of staff. I could not find the way to the entrance in the darkness.

Friends_and_family Family

8/10

Excellent

11 Feb 2019

Verified traveler

Great location close to metro and good neighborhood

Friends_and_family Family

8/10

Excellent

07 Feb 2019

TL

Good hotel although fitness centre staff really unfriendly and rude

10/10

Exceptional

12 Jan 2019

Verified traveler

All was good, reservation & people. Very good location

Business

8/10

Excellent

12 Jan 2019

Verified traveler

Very nice old hotel, well situated. Staff could be more welcoming.

Friends_and_family Family

8/10

Excellent

06 Jan 2019

Jin

Good location

Everything is good except: Sound insulation is not good, I could hear next door's conversation. Also, it is quite noisy if somebody in adjacent rooms are having a shower.

10/10

Exceptional

01 Jan 2019

Verified traveler

In a quiet yet accessible location. Cheap. Clean. Good value overall.

8/10

Excellent

06 Dec 2018

Verified traveler

Nice hotel with good staff and amenities. I would stay there again.

6/10

Pleasant

03 Dec 2018

Yong

Rooms furniture are pretty old. TV is old.
Room service food is pretty good though.

10/10

Exceptional

19 Nov 2018

Vincent

Great location and services

10/10

Exceptional

19 Nov 2018

Helen R

Really enjoyed staying in this hotel. It was very comfortable and spacious. Conveniently located. Very quiet.
Had room service for dinner which was excellent. Lovely deep bathtub.
It was so good we stayed an extra night!

Partner

8/10

Excellent

25 Oct 2018

Verified traveler

Nice room, close to the metros and two parks, okay service.

2/10

Poor

20 Oct 2018

Richard

Rude staff

Overpriced and gave us a room for disabled persons. The staff was very rude when asked to change our room

Partner

10/10

Exceptional

16 Oct 2018

Sfmonty

Wonderful location with very reasonable price, great for people want to play tennis and swimming

6/10

Pleasant

15 Sep 2018

Alex

Room good and gym but limited breakfaast. No mint tea or euro bread

8/10

Excellent

09 Sep 2018

David

Great location service and friendliness

Excellent service and friendliness. Very clean. Fitness centre basic but nice small pool and facilities. Very comfortable bed.

10/10

Exceptional

24 Aug 2018

Terry

性價比高的酒店

距離地鐵站不遠
入住時還入住高層的房間
1. 優雅，大
2. 設施充裕
3. 環境清幽
1. 洗髮水令頭髮很乾旱
2. 剛巧房間的 Wi-Fi 出現了問題
3. 浴室水壓可以大一點就更好

6/10

Pleasant

22 Aug 2018

Verified traveler

Good location. but the staff are very unprofessional and unfriendly

6/10

Pleasant

10 Aug 2018

Verified traveler

I like the room size

Although the size of the room (Premier Room) is good enough for me, some furniture are running old. Mostly acceptable except the area lighting is kinda dim outside the toilet, and sound proofing is poor as I can hear my neighbours talking and I know they were not shouting. Otherwise, everything else including the staffs were mediocre, since you can't feel welcoming at all upon entering the hotel.

2/10

Poor

08 Aug 2018

Verified traveler

Used to know the local area, booked and stayed in this hotel for 7 nights.
Just to share one terrible experience - -
On the 5Th August morning a cleaner was sitting and having rest in the female toilet in the hotel lobby when I walked in.
after spotted a couple of toilets unflushed, I ended in the last one which is disabled accessible.
I was just about lock the door, that cleaner pushed it open and came inside, I was shocked and embarrassed, asked her to get out immediately.
The cleaner did not leave, instead, she said she wanted a vacuum tube which was stored inside this toilet room
I begged her to be out, come for the tube after I using the toilet.
She refused to leave still.
I said to her “are you mad?”, she yelled back “you are mad”
It was ridiculous, unbelievably happened.

Partner

10/10

Exceptional

05 Aug 2018

Michael

Great location , well serviced, good swimming facilities and many staff understood English

10/10

Exceptional

01 Aug 2018

jeffrey jie

Good

10/10

Exceptional

31 Jul 2018

yang

Great hotel

Perfect location perfect room conditions. Worth every penny of it. Great staff. We had a great experience.

Partner

10/10

Exceptional

30 Jul 2018

Phil

A good international-style hotel in Xuhui. Close to good bars and restaurants. The hotel bar is a bit dull, but reasonably good restaurant menus and breakfast is good.

Room was tidy and clean. Staff had good english and were helpful.

8/10

Excellent

17 Jul 2018

John

Well located hotel in the French Concession.

My room had an extra large bed, excellent bathroom facilities & the place was clean on day one & well maintained during my stay. The wifi was excellent - an essential feature for travel. My only criticism is that all power points were taken for existing use & a couple of the others I couldn't use. I had to remove a plugged in lamp & replace with my computer charger. Breakfast was varied for both European & Chinese customers albeit fairly standard

10/10

Exceptional

14 Jun 2018

Verified traveler

Excellent Hotel

Great location good facilities

8/10

Excellent

30 May 2018

David

Room size is a little smaller than expected, nevertheless it is a decent hotel.

8/10

Excellent

07 May 2018

Eva

Hotel in a very nice neighbourhood. Trees along the road, refreshing and pleasing.

8/10

Excellent

04 May 2018

Eric

Generally nice hotel

Nice hotel, seems some floors have undergone upgrade but not our floor where rooms seemed a bit tired. Staff were generally helpful & efficient. Location was good & convenient to metro.

6/10

Pleasant

23 Apr 2018

Verified traveler

Won’t stay there again

Check in at 4am as flight delayed. Reception gave me a room with a man sleeping inside.
The other night came back hotel at 12am and waiting for lift, the staff approached me and speak mandarin straight away asked for my room card to check if I m hotel guest, while they simply say hello to other foreigners and didn’t ask for any check.

10/10

Exceptional

15 Apr 2018

Sow

Less then 10 minuets walk to the metro .A nice Cantonese style restaurant close by.And we had the room upgraded because our room was not ready during the check in time .

Partner

10/10

Exceptional

02 Apr 2018

Armando

Amazing Hotel. Great Location. Excellent gym and very friendly staff. Thank you.

8/10

Excellent

28 Feb 2018

Verified traveler

Hotel is located in the French Concession. It is a beautiful area to walk around and we all felt safe. Street signs are hard to read so get directions from the hotel before you leave it and get the address of the hotel written down so you can find you way back if you get lost. A young fellow helped us at the concierge and we appreciated his help very much to translate in English. Breakfast at the hotel was one of the best that we had in China.

10/10

Exceptional

02 Feb 2018

Philip

International hotel in Xuhui

Stayed on business. Breakfast very good. Close to many restaurants and bars.

8/10

Excellent

24 Jan 2018

Edward Siu Chu

Good in general but not enough to be a five star hotel

10/10

Exceptional

19 Jan 2018

Verified traveler

Nice Hotel in town

Good location

10/10

Exceptional

29 Dec 2017

Verified traveler

Good location. Close to subway line 1.

10/10

Exceptional

25 Dec 2017

Verified traveler

Staff are courteous and extremely professional. Facilities are great and the neighborhood is one of the best in the world.

10/10

Exceptional

17 Dec 2017

Maryrose

Preferred hotel option in Shanghai

Great location. Great service. Good brunch. Will definitely stay here again next Shanghai trip.

Family

10/10

Exceptional

13 Nov 2017

Louise

Great hotel - some attention to guests needed.

Amenities in room were excellent - very comfortable and great value for money. Room service lacked some attention to detail - twice, there were items missing from my order - even cutlery was forgotten!
Not so good were varying levels of english amongst staff.

10/10

Exceptional

29 Oct 2017

Terry

Top location near lots of restaurants and shops

No problems at all with check in and out. Good location, clean room, good value.

8/10

Excellent

23 Aug 2017

Business travel

Nice hotel in town

Overall satisfactory. Check in staff was not the friendliest.

6/10

Pleasant

23 Aug 2017

jay

Ok experience.spacious room but not too clean and the staff were not too friendly

2/10

Poor

19 Aug 2017

Susan

Outdated and over priced

The hotel room looks really old and tired, like in 90's. The bath room has water leakage, the floor is flooded with water after shower. We switched several rooms and all have the same issue.
The breakfast is really bland, mix of local and western food. But nothing stands out.
The wall between rooms is very thin, so no sound isolation at all. Each midnight we were awakened by loud neighbours. The swimming pool is in another building through back door. As soon as you enter the building, you will immediately hit by a wall of foul smell of mold. We turned back and gave up swimming.

Never again in this hotel.

8/10

Excellent

25 Jul 2017

Hong

best area of Shanghai

located in a nice area, walking distance to a lot of places. or take the subway.
taxi is not easy if you do not have the apps.

Family

8/10

Excellent

09 Jul 2017

HYL

Good location

Hotel is located at a central and convenient location. Room is okay but I really don't like the bathroom layout. Sink is kind of open at the entry and it very noisy if your roommate is using it. Facility is kind of old. I used the pool once and didn't want to go back again. First of all, the pool is not in the building, you have to go out in the back and enter into another building. Secondly, the facility is really old. I went there during a thunder storm and literally saw water dripping through the skylights into the pool.

10/10

Exceptional

24 May 2017

David

Nice hotel in the heart of French concession

Hotel staff was very friendly and upgrade my room to a suite.

6/10

Pleasant

23 May 2017

Yosi

rude staff

Rude staff. Charge me extra on things that are not marked as to be paid

6/10

Pleasant

22 Apr 2017

Verified traveler

Not good service

Hotel service not good at all. I got stomache and I call the room service hotline, but they seems have nth to give me and also just hang off the call.

Also, I ask about the manager (you can see he is a senior management) where is the convenience store, he just say in Chinese : \"I don't understand\" then just walk away. And didn't transfer me to anyone. But I know Chinese so I just ask the bell-boy by myself finally.

Also, the way to Swimming pool area, most of the hotel colleagues were smoking at that area, it was smelly.

If you may use hotel service or facilities, I don't think it's a good options also due to price is high. Not in standard.

10/10

Exceptional

15 Apr 2017

Edward

Elegant yet comfortable.

Staff are amazingly attentive and intuitive. Third stay at this hotel, and I have been impressed with every aspect.

6/10

Pleasant

20 Feb 2017

andre

Overrated

Excellent Location in Xujiahui Area
Breakfast is rather bland - nothing outstanding.
I was on a old floor - no new renovation since 20 years. Seems some floors are better.