Crowne Plaza Hotel Shanghai

10/10

Exceptional

23 Feb 2026

Ellen

Inside of the hotel looks very grant.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

mark

Lovely room

Leisure Self

8/10

Excellent

04 Feb 2026

CHWEE LENG

The location is excellent, right smack in the middle of all the activities and within walking distance of the People's Sq Station. The staff is very courteous and the service is good. I had some issues with the power points and TV and the service recovery was good.

Leisure Family

10/10

Exceptional

01 Feb 2026

Patrick

This is a beautiful hotel with excellent rooms. Everything is well organized and very clean. The staff is very professional and friendly. The room furnishing and layout are more of a traditional style, which is much nicer than other famous hotels I have stayed at. I will continue to come to this hotel.

Business Self

10/10

Exceptional

25 Jan 2026

Jack

Very good stay. Central within walking distance to the bund. Breakfast was good. Bed very comfortable although central extremely quiet.

10/10

Exceptional

23 Jan 2026

Jiaye

Great Location!

Leisure Family

10/10

Exceptional

22 Jan 2026

Paul

Wonderful room

Business

10/10

Exceptional

17 Jan 2026

MOENUDIN

Clean room, helpful staff, excellent location for shopping and food. Walkable

Leisure Family

6/10

Pleasant

15 Jan 2026

Rahul

Rooms were really spacious and clean. Bathtub area was nice and well maintained. Only area which was a thorn in the stay was the toilets in the lobby area. They were dilapidated, unclean, broken doors with no toilet paper and no handwash etc

Leisure Family

6/10

Pleasant

03 Jan 2026

mengheng

Room water leaking

4/10

Poor

02 Jan 2026

Thecla

We couldn’t control the temperature of the room.
We have to switch off the AC in the room because too hot so we slept in the cold room

Partner

8/10

Excellent

23 Dec 2025

Ling Yue

good stafff

Leisure Family

8/10

Excellent

12 Dec 2025

Wilson Wee Shun

Location is convenient

Business_and_leisure

10/10

Exceptional

10 Dec 2025

Chng Woei

Stayed here 3 out of 4 times when in Shanghai. Conveniently located and room was big.

Leisure Family

10/10

Exceptional

10 Dec 2025

SHOKE Y

Overall pleasant stay with good location just the air con too hot as they set a standard 25C temperature for all rooms during winter. You can’t adjust to lower temperature unless you off the aircon which makes the room stuffy.

Partner

10/10

Exceptional

08 Dec 2025

Juliana

It's a great experience to stay in Crowne Plaza, clean room, convenient location, friendly hotel employees etc. Although encountering some issues during our stay, the gentleman (sorry that we forgot to ask for his name) at the front desk was so helpful and willing to solve the problems promptly. Liam Lu at the concierge was so helpful during our stay. He is so friendly and very professional in doing his jobs. They are definitely an asset to the hotel. We will stay in Crowne Plaza again next time when travelling to Shanghai.

Leisure Family

10/10

Exceptional

06 Dec 2025

Jian

Nice staff and comfortable room, plus great location

Partner

6/10

Pleasant

19 Nov 2025

Kim

Would appreciate if there's someone to assist in the luggage. We arrived about midnight and tired, there was no one to assist us with our bags. There's no toilet paper in the restroom in the lobby.

Leisure Family

2/10

Poor

31 Oct 2025

Viviane

Room had an unpleasant smell and bathroom shower door track was super filthy! Outdated property!

Business Self

10/10

Exceptional

26 Oct 2025

William

Great rooms and a central location

Lovely large room with separate bath and shower. Great breakfast on the second level. Close to People’s Park and the Shanghai Museum and the central walkway down to the Bund. Only a five minute walk from People Square station if you’re on Line 2 metro from Pudong Airport. The swimming pool was closed during our stay for refurbishment so worth checking if this is important to you but the gym is excellent.

Partner

10/10

Exceptional

25 Oct 2025

Rodney

Amazing location right on the walking street of Shanghai. Plenty of shops and dining options available. Highly recommended for first time visitors to Shanghai.

Leisure Family_with_children

6/10

Pleasant

22 Oct 2025

Georgios

Excellent location on Nanjing Road, feels safe and right in the city centre. However most of the staff need training as they come across as rude.

10/10

Exceptional

17 Oct 2025

Syed

Safe

Leisure Family

8/10

Excellent

04 Oct 2025

Andreas

Staff is not always responsive

Business

10/10

Exceptional

04 Oct 2025

Andreas

Staff is not responsive

Business

10/10

Exceptional

27 Sep 2025

jianxun

best locations with top quality restaurant.

Leisure Family

8/10

Excellent

26 Sep 2025

Lynsey

Great location, the rooms were cleaned daily but the carpet was dirty, more maintenance needed

Business

10/10

Exceptional

24 Sep 2025

Xiaomei

Clean room; friendly and helpful front desk.

Leisure Family_with_children

10/10

Exceptional

24 Sep 2025

Jie

The cleaning lady did beautiful job, above and beyond. Will go stay in this hotel next time.

Leisure Self

8/10

Excellent

22 Sep 2025

Hsin Ying Elaine

The hotel is well connected with malls and metro station within distance. Very convenient to get to the Bund as well as there is a shuttle tram on the road where you could pay 10 Yuan per pax to get closer to the bund. Hotel wise, cleaning staff was attentive . The hotel's room ac seems to be set at low temperature even on such weather. There were no clothes hook in the bathroom which is very weird since the room we chose was a renovated unit.

Leisure Family_with_children

8/10

Excellent

16 Sep 2025

Nabil

Nice hotel and location is super amazing, rooms size is convenient but hotel is a bit old dated

Business Self

2/10

Poor

12 Sep 2025

Mayramm

There were bugs in my room. There was bugs in the pool and it just wasn’t a clean area for the name it has.

Business Family

10/10

Exceptional

10 Sep 2025

Yew Wing

Crowne Plaza is located a minute walk to Nanjing walking street. Lots of food options and shopping malls.

Leisure Friends

10/10

Exceptional

10 Sep 2025

PAUL

Great place to stay… central location … great for food, shopping and walk about

Leisure

10/10

Exceptional

10 Sep 2025

Heejin

Great location

Family

10/10

Exceptional

09 Sep 2025

Happy

great

Leisure Family

10/10

Exceptional

08 Sep 2025

Michael

Shanghai trip 2025

Excellent location and very near to almost all tourist destinations and airport. Just a stone throw away from the nanjing pedestrian road and gourmet resto. Manager and staff were very friendly specially the one who helped us with speedy check in. He was very attentive and upgraded our room to the next higher category because of being a hotel.com gold member. We will surely stay with crowne plaza next time we visit Shanghai.

Partner

10/10

Exceptional

07 Sep 2025

Vincent

Very nice, freat staff, and excellent location

Leisure Family

10/10

Exceptional

06 Sep 2025

Danielle

Great location and lovely service

Great location for accessing Nanjing Rd and we could see the Pearl Tower from our room! We arrived early and they were able to check us in 2 hours earlier and also gave us late check out. This was really appreciated since we had a toddler in tow. The junior king suite we stayed in was really spacious, again perfect for our active toddler. Highly recommend

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Alen

Great location, Very nice hotel in and out. Rooms and bathrooms are spacious and extremely clean. For the price its a steal. Highly recommended.

Business Self

8/10

Excellent

23 Aug 2025

ABDULLA

Best location for shopping in shanghai

Leisure Family_with_children

8/10

Excellent

12 Aug 2025

Lin Tang

Overall pretty good experience

Business_and_leisure Self

10/10

Exceptional

02 Aug 2025

Yuhong

The location is in walking distance to People’s square metro station. Our room has a great view to the Nanjing road walking street, the bund and the oriental pearl tower. There are many coffee shops, local food stores nearby. The room is quiet and spacious, and well maintained. The staff were very nice and helpful. Overall a great stay.

Leisure Family

10/10

Exceptional

02 Aug 2025

Tao

Excellent service

Located at the center of Shanghai Huangpu district, the hotel has the best access to Citywalk of Najing road right at its entrance. It's also very popular among international travelers from my observation during my 6days stay. The service is also top notch. From luggage service to front desk and room service, everyone is very friendly, polite and ready to help the guests. My returning flight was delayed 24 hours due to typhoon so I called the staff to extend the stay midnight. It was connected immediately and the staff helped me extend the same room with no hassle. I really appreciate their professional service. My stay was a breeze and for sure I will visit again.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Min

This was one of the better hotels that we've had the plesure of staying. It was a picturesque venue. The only thing wrong is the morning buffet. A little pricey but convenient thing. Service was excellent. We had a deffective mini bar fridge which was promptly replaced.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Pau

Very safe, clean, and convenient

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Zhou

We enjoyed our stay!

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Brendan

A great place to stay.

Leisure

10/10

Exceptional

25 Jul 2025

Yiran

Great location

10/10

Exceptional

18 Jul 2025

Mounia

Great location in the center of Shanghai

Leisure Family

10/10

Exceptional

15 Jul 2025

Siddique

An honest review

Crowne Plaza is located at the end on Nanjing street in Shanghai and this excellent location had excellent dinning and shopping.
The checkin and checkout was easy and a shout-out for Kathy who upgraded us to a VIP room with a view of the Shanghai skyline and my wife loved it. One thing I would recommend is that the breakfast buffet should clearly identify vegetarian dishes to avoid any confusion.
We highly recommend this hotel for visitors who have a few days to see the city.

Partner

10/10

Exceptional

14 Jul 2025

Verified traveler

The hotel is right smack on the busy street of Nanjing East Road and so it provides easy access to the MRT (People's Park Station is just 5 to 10 minutes away). Food is a plenty so there are a lot of options. Hotel itself is very clean.

We love that the hotel provides self-initiated services such as replenishing water / water bottles and changing towels on a daily basis even though we did not ask to make up room.

The hotel is clean and elegant. Front desk folks are very courteous.

Business Family

8/10

Excellent

14 Jul 2025

Erica

I like the upgraded room

Leisure Family

2/10

Poor

13 Jul 2025

anthony

public restroom dirty

8/10

Excellent

07 Jul 2025

Erica

Location is fabulous, right on Nanjing Road but not loud or overly busy. Rooms were somewhat dated in feel, but still very nice, comfortable and quiet. Breakfast buffet was vast, but a bit pricey for the quality. Would definitely stay here again.

Leisure Family

10/10

Exceptional

05 Jul 2025

Renwei

Premium location and nice staff!

Leisure Family

8/10

Excellent

05 Jul 2025

Som

Excellent location and very clean. Daily cleaning.

Leisure Family

6/10

Pleasant

05 Jul 2025

Mohammad

The location is superb bang right in the middle of pedestrian street. But what was odd is that they wouldn’t give us an extra umbrella. Only 1 per room they said. Wasn’t the crowne plaza service I was expecting.

Family

10/10

Exceptional

04 Jul 2025

Oscar

Great

6/10

Pleasant

03 Jul 2025

Diana

The building is old but beautiful inside. My only complain is the air quality inside. The air condition blows out dust. We turned off the AC to reduce the dust, and it worked.

Leisure Family

10/10

Exceptional

29 Jun 2025

imad

Pleasant stay and nice rooms

Pleasant stay. very comfy room, spacious, clean and well equipped). good location, not far from Subway.
Poor quality of breakfast

Business

8/10

Excellent

28 Jun 2025

Marvin

Very busy area. Nice hotel and it advertises multiple bar areas but I was told there is only one bar on the first floor and that was it.

Business_and_leisure Self

4/10

Poor

27 Jun 2025

Lynda

Bad staff service and outdated room furnishings

Most of the staff there are either inexperienced to understand or handle our queries and they are not very helpful. The only person I can comment is the lady that processed our check-in although rooms were not ready as we were early. I understand she requested for a clean and if possible, refurbished room. Think her last name is Zhang. All the other front desk staff are mostly unfriendly although I speaks Mandarin. They were selective on guests and my simple request for a power plug got ignored as they say it’s all taken up (for 2 nights!)

Partner

2/10

Poor

25 Jun 2025

Jude

This hotel would have been lovely 20 years ago. Now, it is tired, and not very clean. This hotel has the most unwelcoming lobby I’ve ever seen. There is nowhere to sit! The back door/taxi drop off/pick up has a massive open space for luggage…it’s unsightly and unwelcoming for guests. There is also zero seating in the front lobby. It’s strange and has bad curbside appeal (aka bad feng shui!)

Leisure Family

8/10

Excellent

24 Jun 2025

XIAOJING

great price for the loaction.

Friends_and_family Family

8/10

Excellent

22 Jun 2025

LUIS

Good location

Friends_and_family Friends

10/10

Exceptional

15 Jun 2025

George

Good value overall, excellent breakfast

Leisure Partner

10/10

Exceptional

14 Jun 2025

Jo

The staff at this property are exceptional,they spoke very good english and helped us book taxis as well as aiport shuttles.
Clean and central would totally recommended 👌

10/10

Exceptional

14 Jun 2025

Jorge

Good

Business Friends

8/10

Excellent

12 Jun 2025

Irene

It is a very nice hotel, very conveniently located on Nanjing Road (walking shopping street). The room is very clean with all the facilities. The people at the reception desk speak English. Breakfast is excellent with many options. One issue I had is the bath room. I found the toilet flush did not function well (old style), the switch for water draining in the bathtub was really stiff, I could not pull up, so I had to call someone to come to help me, as well the drain for the basin,... Overall, it was a nice stay.

Leisure Self

8/10

Excellent

08 Jun 2025

Verified traveler

Nice Rooms

Check in process was very smooth. The front desk staff was very polite.
The room we had was very spacious and clean. I had a nice view of the Bund 👍.
Room service telephone operator did not know English well enough for us to order our room service meal, we had a tough time placing our order 😥.
Hotel restaurants service very limited. The Regent Chinese Restaurant was closed and there were no signs notifying the guests.
We were told the Comely All Day Dining only served buffet and no A La Carte menu available during lunch time.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Sarah

Perfect location

Self

10/10

Exceptional

06 Jun 2025

Jason

Our stay at the Crowne Plaza Shanghai Nanjing Road was exceptional. The hotel itself is beautiful, the foyer is stunning. The location is brilliant, you step out from the hotel foyer on to Nanjing Road. There are lots of shopping and dining options around the area. Our room was great, very spacious and beautifully furnished. I think we got great value for money. Would happily stay here again.

Partner

8/10

Excellent

02 Jun 2025

Tui

Concierge staff was unfriendly/slightly rude in my opinion, he should not be in position of service to foreigners.

Leisure Family

6/10

Pleasant

26 May 2025

Gulzar Alam

Nit a property of value of value for m

Noisy suits, doesn't feel homely and condition of the room not very comfortable. Hotel wanted to charge me extra for . cancellation of last night in addition to the cancellation charge which is funny and have never heard of this.

Business

10/10

Exceptional

25 May 2025

Jeannette

We had a wonderful stay at this hotel. Rooms were large and clean, service incredible, and absolutely close to everything. Loved the dim sum in the attached restaurant!

Leisure Friends

10/10

Exceptional

21 May 2025

Parag

Very convenient stay

Leisure

8/10

Excellent

11 May 2025

Chiaw Pen

Convenient location

Leisure Family

6/10

Pleasant

04 May 2025

erin

The rooms are dark and could use an update.

Leisure Self

10/10

Exceptional

01 May 2025

Yun

It's very convenient, right on NanJing Road walk street, and it's really close to subway exits and all the highlight.

Really enjoy my two days stay there.

Leisure Self

8/10

Excellent

01 May 2025

Joshua

Nice Hotel, near biggest streel in Shanghai for Shopping,

Business Partner

10/10

Exceptional

01 May 2025

Hamanti

We found the location excellent. The hotel staff were helpful and friendly. The breakfast was very good with lots of options. Overall the city and hotel stay was great.

Leisure Family

10/10

Exceptional

24 Apr 2025

Anna

Great hotel in a fantastic location. Right in the middle of all the shops with plenty of places to eat. Close to subways and connections to airports so easy to get around. You can walk to the bund in around 15-20 minutes. The staff are very helpful and speak excellent English. Would definitely stay here again.

Leisure Family

10/10

Exceptional

21 Apr 2025

Yiwen

Front desk, doorman, and housekeeper are all very welcoming and friendly. It was true 5 star service for our stay.

Friends_and_family Family

8/10

Excellent

15 Apr 2025

Steven

This was my first property staying in China so I have nothing to compare it with. The hotel is adjacent to the Conrad and behind the property is a very large shopping area. There’s a lot of road construction so lots of traffic. The hotel is older so don’t expect the jacuzzi tubs in your Jr suite to work. All of the rooms have broken tubs and replacement parts are no longer available.

The breakfast is very good but missing Smoked Salmon, bagels, cream cheese, red onion. The staff is friendly and the gym is good.

It takes a while for the hot water to reach the faucets and the valves are backwards which takes getting used to. Is it because it China or bad plumbing?

I would stay there again but I like to try out different hotels

Leisure Partner

10/10

Exceptional

09 Apr 2025

Chng Woei

Conveniently located near train station, shopping street and the bund. Clean room. 2nd time staying at this hotel when in Shanghai.

Leisure Family

10/10

Exceptional

08 Apr 2025

Cheryl

I want you to know that all their service staff are ready to help and assist. The outstanding service staff are Isaac, Gabriel, Mary Zhu, and countless others. THE HOTEL ENVIRONMENT HAS A VERY CHARMING AMBIANCE. I HIGHLY RECOMMEND THIS HOTEL, AND I WILL BE BACK TO STAY THERE AGAIN IF I GO TO SHANGHAI.

Leisure Friends

8/10

Excellent

03 Apr 2025

JackNgee

Comfortable

Business

10/10

Exceptional

30 Mar 2025

Carl

What a way to end our trip

We loved Shanghai. Our first leg we stayed near the bund and this time we thought we’d stay near Nanjing road.

Firstly. Staff here are amazing, they were so great with the kids and really helped with when we arrived slightly before check in. Gave us an amazing room with a great view of the Shanghai skyline. Was an older style hotel, but so clean and comfortable. One of the best of the trip.

The location is awesome. If you wanted to you can walk to to the bund, there’s thousands and I mean it, options to est around the hotel and realistically we had two kids (5 & 2) and walked everywhere from here. Everything felt like it was 30-45 away walking and it was very convenient.

Our next trip to Shanghai (which we are considering going again next year) we will definitely be staying here again.

Friends_and_family Family

6/10

Pleasant

29 Mar 2025

Nancy

The hotel is very well-located, on one end of the Nanjing Pedestrian Street.

10/10

Exceptional

23 Mar 2025

Kashish

Thanks for the Jain Vegetarian food arranged

10/10

Exceptional

17 Mar 2025

nicholas

Shopping right around the corner

10/10

Exceptional

16 Mar 2025

Richard

Great location

8/10

Excellent

15 Mar 2025

Jim

Visit

Great location, enjoyed the stay. Good breakfast.

Partner

6/10

Pleasant

07 Mar 2025

Gulzar Alam

Property with no comfort for Business Traveller st

I won't rate this as a five start hotel. Windows are not douboe glazed fir which there was noise coming from busy street. Moreover, air conditioning does not work below 26 degrees, I couldn't sleep first night and was advised to switch off A/C and run a standing fan for air circulation. Finally, I moved out one day earlier but they have refused to cancel the last night and asked for CNY 1000 for early departure. I am unable to accept this property as CRIWN PLAZA chain from my experience.

Business

10/10

Exceptional

03 Mar 2025

Rana

Excellent choice

Business_and_leisure Partner

10/10

Exceptional

21 Feb 2025

Jack

It’s very pleasant. The location is perfect. The room is clean and quiet. The only problem is that there are 2 steps in the grand entrance.