The Botanica Sanctuary Bogor

Indonesia , Puncak
Bogor, Jl. Taman Safari, Cibeureum, Cisarua, No. 101 6
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17 reviews shown

4/10

Poor

10 Mar 2025

Lin

Rooms were nice. Great view of mountains. Staff were friendly.
My only complaint is the opening hours for the facilities. The pool and gym close so early; it's impossible to use.

Leisure Family

6/10

Pleasant

04 Nov 2024

Majed

When I searched for the hotel it showed me that it is a 5 star hotel but it wasn’t, it was a 4 star hotel. It was very noisy in the weekend and that is because the rooms are not sound proof. Food in the restaurants was not that good and I was served a smiley spoiled fish. Also the price was a little expensive for such type of hotel. Frankly speaking will never stay there again.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Verified traveler

Great hotel and area surrounding. The twin bed are too small though (single bed size) Breakfast also great! The pool has 2 warm jacuzzi and the kids pool were also warm.

Friends_and_family Family

10/10

Exceptional

09 Mar 2024

Matt

Beauty

Leisure Self

10/10

Exceptional

25 Feb 2024

Bilqees

Rooms have very poor sound insulation, you can hear everything around you.

Leisure Family

10/10

Exceptional

15 Dec 2023

Russell

Unforgettable

Memorable experience, will remember our two-week stay at the Botanica Sanctuary for the rest of our lives

Partner

10/10

Exceptional

28 Aug 2023

Yuwan

Great resort within earshot of Jakarta

Amazing place - within earshot of Jakarta with clean air and cool temperature. It was a family reunion in a resort - really worth the experience. Must visit place when visiting Puncak.

Friends_and_family Family

2/10

Poor

29 May 2023

Fathi

receptionist cannot differentiate the room

I asked if I can get a room with the bathroom position on the left-hand side, but the receptionist said all the bathrooms are the same. it's an uneducated point of view from somebody who works in hotel industry.
It's clearly some hotels rooms have different bathroom position.

next time, just listen to your customers, and just give them what they want!

Self

10/10

Exceptional

28 Dec 2022

michael

Cool hotel

Friendly and customer focus staff.
Nice place to stay to enjoy the cool weather away from Jakarta.

Friends_and_family Family

10/10

Exceptional

23 Oct 2022

JESUS

My wife and I only stayed for a few days but we really enjoyed the hotel and all the beautiful scenery it offered. It was very relaxing and peaceful.

Leisure Partner

10/10

Exceptional

24 Jul 2022

BOON YEW

A recommended hotel to stay near Taman safari

The room service is fantastic. Hotel management have put in effort to do a birthday surprise decoration. Really appreciate and enjoy it very much.
Overall the hotel environment is very comfortable and the room hygiene is very good.
Enjoy the staycation and will stay again in future.

Partner

10/10

Exceptional

28 Jun 2022

Anggraini

Nice for family vacation

Leisure Friends

8/10

Excellent

25 Jun 2022

Verified traveler

Awesome!

Fantastic hotel. Excellent staff and services, comfortable rooms, nice view, and delicious foods. A highly recommended hotel for staying in Cisarua.

Friends_and_family Family

10/10

Exceptional

30 Dec 2021

Andre

Very Good and Very Nice Hotel

10/10

Exceptional

28 Nov 2023

Shun yuan

Love everything i see down there.

Leisure Self

10/10

Exceptional

13 Feb 2023

Jun Oh

풍경도 좋았고, 고즈넉한 게 쉬기에 좋았습니다.

Leisure Self

4/10

Poor

14 Nov 2021

Verified traveler

Need upgrade for service and maintenance

WC in damage, no water tank flush.
AC disappeared the cool menu (only fan & dry).
TV lost channels.
Several times calling for Technicians to repair. Exhausted!

Last day asking a male receptionist for late checkout, only be allowed 30 minutes for 1 room whereas I booked in total 3 rooms. Although we checked out almost at 1pm due to waiting for porters.

Worst part, after going home, the hotel staff called me for payment which they forgot to charge when I checked in untill checked out (I thought it was paid when I made the booking as well the hotel receptionist said it already paid either when I checked in). So I have to pay remotely (giving permission for my credit card being charged) by signing several authorization papers online through email. Really uncomfortable experience.

Pools also too crowded, I think it needs to be used by booking in this pandemic time.

Hope there's upgrade in service & maintenance in the future. Thank you

Friends_and_family Family