Hilton Beijing

10/10

Exceptional

12 Mar 2026

Chaoying

Great location, super nice staff.

Business

2/10

Poor

28 Jan 2026

Philippe

Ongoing remodeling, extremely noisy, avoid at all cost!!!

Business Family

10/10

Exceptional

11 Jan 2026

Michelle

Nice place to stay - with great breakfasts :)

Business_and_leisure Self

10/10

Exceptional

07 Jan 2026

Lilyana

Very helpful staff and lots of perks with the executive rooms!

Leisure Partner

6/10

Pleasant

23 Dec 2025

CHENG

Check in staff is good. However the housekeeping could be better. The bath towels were always not enough for the number of pax we booked for the room. Should be more attentive to the number of guests and items they provide inside the room.

Leisure Family

10/10

Exceptional

23 Dec 2025

Yik Lin

The room is spacious and the staffs were friendly..highly recommend our room keeper Wang LingLing and the front desk staffs and also the gate keeper who always be there and friendly towards our kids

10/10

Exceptional

19 Dec 2025

Panpan

Great service!

10/10

Exceptional

08 Dec 2025

phil

Excellent hotel, first class amenities and very friendly welcoming staff. Concierge Harry was exceptionally helpful.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Saninder

Clean and spacious room, respectful and helpful staff, walking distance to some good restaurants and cafes.

Leisure Self

10/10

Exceptional

05 Dec 2025

Srimurugan

My only complaint is the Breakfast. Hilton being an international chain, should have food to accommodate tourist who don't eat pork or beef.

The other thing that needs to be addressed, is that Hilton must train their staff to be more proficient in English to cater to international tourist. Apart from that, the hotel is great!

Thank you Hilton, we had a wonderful holiday..

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Li

It was a pleasant stay in Hilton Beijing. The check in is smooth and pleased as the front desk lady Lisa is very helpful and nice. Room is clean and spacious although a little outdated The housekeeper Lixia Liu is extremely helpful and doing cleaning so well . Overall very satisfied with the service of Hilton Hotel and definitely will stay again next time!

Business_and_leisure Self

8/10

Excellent

22 Nov 2025

Jason Marc

Nice hotel and service. The room was very hot and the window would only open a bit. It was very difficult to sleep.

Business

10/10

Exceptional

20 Oct 2025

PENG

Always got upgraded. Tks

Leisure Self

10/10

Exceptional

18 Oct 2025

Yeun Keong

nice

Leisure Family

8/10

Excellent

07 Jul 2025

MEILI

Location is perfect

Leisure Family

10/10

Exceptional

29 Jun 2025

Nirmal

Since my phone wasn’t compatible with WeChat or Alipay, I faced some challenges during my stay in China. Thankfully, the staff were incredibly helpful. Ella went out of her way to assist me—she walked with me to the food pickup spot, used her own phone, and helped retrieve a delivery ordered by my daughter, who was staying at Tsinghua University.

On another occasion, when my daughter’s WeChat account ran out of funds, Harry Sun helped us withdraw cash from the hotel ATM and reload the account. He also arranged our trip to the Great Wall of China, booking a car and giving us great tips—like leaving early to avoid traffic and returning by early afternoon.

The restaurant staff were also very friendly and welcoming.

Leisure Family

8/10

Excellent

13 Jun 2025

Kien Ann

Stayed for a week with my family in June 2025 (35 celcius outdoor temperature), was slightly concern based on other review that I've read, but was really glad the stay turn out really well.

All in all, no issue with the room itself - all was good.

Breakfast, the quality is great, but it does get boring after a few days - the menu pretty much doesn't change except maybe a few extra items on weekend.

Location wise, may not be the best place for tourist, but peaceful & quiet despite beside the ever busy 3rd ring room, it was quite ok!

Leisure Family

4/10

Poor

11 Jun 2025

Riley

Common areas in hotel are nice. Rooms are another story. They are in bad condition needing a re-model asap. Torn carpet, broken tile floors in bathroom that can cause a cut, water stains on ceiling, very dark lighting to hide condition, and an apparent bug problem. Upon check in I was notified I needed to be out of my room from 1-5pm so they could treat for bugs? What? They need to plan this so they treat rooms that are not occupied. Not only unsafe for guests to be around chemicals, but asking me to leave a room I paid for when I want to rest during a long business trip is not acceptable. Then, to top off a bad experience , went to use the elevator to go down stairs and check out on last day and elevator floor was covered in vomit. Cannot make up a worse experience. I travel extensively internationally for business and never had a more negative experience at a hotel. Management and Hyatt need to get their act together. Would never recommend anyone stay here. There are many options in Beijing close to this property. Highly, highly recommend going anywhere but here.

Business

10/10

Exceptional

25 May 2025

Maria

Great service

10/10

Exceptional

24 May 2025

Davarene

Great service!

Leisure Family_with_children

2/10

Poor

08 May 2025

Ruobing

I was bitten by bed bug!!

Business_and_leisure Family

8/10

Excellent

01 May 2025

Ben

What I like is the people work in this hotel are very friendly and nice.

Business Self

8/10

Excellent

22 Apr 2025

Kate

Clean and spacious rooms

Business Friends

10/10

Exceptional

20 Apr 2025

Jeeva

Great hotel with lovely staff. Good breakfast with mix of Chinese and ‘western’ options. Pool is small but adequate. Gym facilities are good. There’s a Tube station about 10 mins walk from the hotel (near the Weston). But we just caught a cab via the DiDi App to all the sites. Way more comfortable. Concierge organised a Day return taxi to Badaling Great Wall for the 4 of us which worked out way cheaper than any of the ‘tours’ online. Word of advice is to plan your trips around the rush hour traffic in Beijing. There’s a small shopping mall about a 10 mins walk away. Has a variety of food stalls and a McDs.
Overall, would very likely stay here again.

Leisure Family_with_children

6/10

Pleasant

01 Apr 2025

Joseph

Not much to say. The property is dated and in need of renovation. The breakfast was mediocre.—definitely not worth it.

Business Partner

10/10

Exceptional

23 Mar 2025

Dr. Stephen-Claude

Lovely stay

I had a really lovely stay. The check-in process was smooth, housekeeping excellent, breakfast service great, although the chefs at the egg station were always unpleasant. Others on breakfast service were very warm and friendly. Check-out was also smoooth and the agents pleasant.

Business

10/10

Exceptional

20 Mar 2025

Jiangyi

Good place to stay

2/10

Poor

23 Feb 2025

BENJAMIN

This hotel has a major problem with a strong sewage smell in the hallways and inside the rooms. The smell is so bad that I couldn’t sleep at night. It is very unpleasant and disturbing.

Also, the rooms and facilities are very old; it seems like they haven’t been renovated for years. One big issue was in the bathroom—the shower cabin door didn’t close properly, causing a lot of water to leak outside the cabin. As a result, after every shower, a large amount of water collected on the bathroom floor, and I had to spend time drying it.

Another problem is that most of the hotel staff don’t speak English, not even a few basic words. Communicating with them or asking simple questions was very difficult.

However, the biggest issue remains the sewage smell, which is truly unbearable. I do not recommend this hotel to anyone, and I deeply regret staying here. The two nights we spent in this hotel were one of the worst travel experiences during our trip to China.

Business Family

2/10

Poor

20 Feb 2025

Jiatong

Room facilities are under repair, service is cold

Leisure Friends

2/10

Poor

20 Feb 2025

Jiatong

Service is not good

2/10

Poor

20 Feb 2025

Jiatong

The room is extremely wrecked and aged.

Business_and_leisure Family

10/10

Exceptional

18 Dec 2024

shuwen

good

6/10

Pleasant

14 Dec 2024

Maizatul Nasyira

The staffs were quite friendly but have difficulties to talk to customers in English, somehow not reaching the expectation you have for international hotel. Hotel accommodation quite good but no thick mugs for making coffee provided. The room atmosphere is a bit old fashioned. I was given room at lower level, where the sound of them moving things at night in the event hall/seminar room can be heard loud and clear. The channel also lacks options for non-chinese speakers. They should have more non-news, local dramas/movies and children tv channel in English since they're expecting foreigners to stay with them

Business_and_leisure Self

10/10

Exceptional

13 Dec 2024

He

The staff are very friendly and helpful at Beijing Hilton. Especially Serina and Bart, they helped me with printing at the middle of night when there was no printing shop open. I really appreciate that! The only thing I think can be improved is that I hope there is more authentic Chinese food for breakfast.

Leisure Self

10/10

Exceptional

08 Nov 2024

Stephanie

I’d like to extend my heartfelt thanks to Trainee Cindy Lv for the outstanding service and support he provided to my parents. Cindy Lv assisted them with check-in and patiently answered all their questions. They couldn’t have been happier with their stay. Cindy was incredibly kind, attentive, and detail-oriented. I’m truly grateful for his help in making my parents’ experience such a pleasant one.

Leisure Family

10/10

Exceptional

08 Nov 2024

Stephanie

I’d like to extend my heartfelt thanks to Trainee Cindy Lv for the outstanding service and support he provided to my parents. They recently traveled to Beijing, and I booked Hilton for them. When they arrived, Cindy Lv assisted them with check-in and patiently answered all their questions. Since my parents are elderly, Cindy thoughtfully arranged a room that was easy for them to access and made sure it was spotless and comfortable. They couldn’t have been happier with their stay. Cindy was incredibly kind, attentive, and detail-oriented. I’m truly grateful for his help in making my parents’ experience such a pleasant one.

感谢Trainee Cindy Lv，为我的父母提供了优质的服务和帮助。我父母去北京旅游，我为他们订了两天的酒店。他们到达酒店后，Cindy Lv帮助我的父母办理的入住手续，随后耐心解答了他们的所有问题。我的爸爸妈妈年纪比较大了，Cindy为他们安排的房间位置方便，里面干净整洁。他们非常满意。Cindy Lv的服务态度非常好，耐心细致，感谢他的帮忙，让我的父母有了一次非常好的体验。

Leisure Family

10/10

Exceptional

06 Nov 2024

Xin

Highly recommend, Cindy helped us checked in, very friendly and helpful staff and good room service

Leisure Partner

10/10

Exceptional

01 Nov 2024

Koh

Na

10/10

Exceptional

26 Oct 2024

Vincenzo

Property was nice. Excellent staff.

Business Friends

6/10

Pleasant

08 Oct 2024

Verified traveler

Good hotel but poorly trained reception staff

The hotel was clean, but the bathroom had a bad smell.
The reception desk staff were unfriendly. They made mistakes during both check-in and check-out; however, they displayed an arrogant attitude.

8/10

Excellent

28 Aug 2024

Verified traveler

Pros: location, service, room conditions
Cons: mediocre breakfast buffet

Friends_and_family Family

10/10

Exceptional

27 Aug 2024

Rachel

Good service and location

10/10

Exceptional

26 Aug 2024

Jiatong

Brian is amazing at Hilton Beijing. He is very professional, kind, and helped me a great through throughout my stay. Brian made my day today and I would love to stay here again given amazing service.

Business Family

2/10

Poor

26 Aug 2024

Cheng

This is the worse 5 star we have stayed at, I really don’t understand how did they get the rating, fairly speaking, this is just a 3 and half star hotel in my honest opinion.

It took us nearly 2 hours to check in as it seems the hotel is fully booked.

The room is extremely cramped and badly maintained, when we took the shower, the water is leaking out of shower door and we have to put towers on the floor.

They do have air fresheners in the room but the room still smells for some reasons.

There are so many better hotels than Hilton Beijing, don’t come here.

Family

10/10

Exceptional

20 Aug 2024

Hao

I had an issue accessing internet from my work computer. The staff there was very proactive and helped me solve the problem. A young staff, Andy Wang was the one who came up to my room and tried different ways before eventually solving the problem. He was polite, efficient and knowledgeable. I highly recommend him to be rewarded for outstanding service.

10/10

Exceptional

02 May 2024

Gerhard

Love it thanks

Business

2/10

Poor

29 Apr 2024

Ruiwei

They charged us ¥100 for a borrowed umbrella which is just ridiculous…
We felt sorry that we lost one of the umbrella we borrowed from the front desk earlier in the day. And we were being honest so just told them.
And then one of the guy in the front desk immediately and rudely asked us to pay them ¥100 for the lost umbrella, which is REALLY pricy… However, the price is not most the ridiculous part, the MOST SUSPICIOUS part is the looks on other staffs’ faces when that guy came up with that price… their faces were all like ‘REALLY’… I found it fishy so I asked the guy if there is a written price of the umbrella anywhere. And he said ‘it actually should be ¥150, I give you a lower price already’……
Okay, we didn’t want to waste more time dealing with this, so we just paid. However, the whole thing was just SO SUSPICIOUS that I couldn’t help thinking about it…
Other than this pricy umbrella event, everything else was really good.

Business_and_leisure Family

2/10

Poor

22 Mar 2024

Verified traveler

Don't choose this hotel...

The staffs' English level was terrible. Also I had room service for my dinner and got so sick all night after the meal and spent $300 to see a doctor..

Business

10/10

Exceptional

16 Dec 2023

Dan

The location is great, and the employees are super helpful. Highly recommended!

Business

10/10

Exceptional

12 Dec 2023

Tian

The arrangement of the room is comfortable and the room is spacious. Staff are very friendly and helpful.

Leisure Self

10/10

Exceptional

07 Dec 2023

gunjmaa

Overall good but little bit far from the city center or subway

10/10

Exceptional

13 Nov 2023

Jiaqi

Very quick and decent check-in service. Concierge manager Harry is vey nice and kind person to help us organize all stuff like delivery, luggage storage and calling taxi. We highly recommend staying at Hilton Beijing.

Leisure Family

10/10

Exceptional

25 Jun 2021

SHAN

Best

simply the best!

Friends_and_family Family

10/10

Exceptional

10 May 2021

Zayd

The hotel was modern and clean.... the room was very nice and clean, very new. the staff was extremely friendly

Business Self

6/10

Pleasant

14 Jan 2020

Guest

In general a smooth staying experience. Hotel staff were friendly. But during our stay the lobby had so much going on, making us sincerely worried about our safety, including someone drunk was yelling and beat someone and throw a chair in the hotel lobby; an extremely large lantern in the hotel dropped from the very top of the ceiling to the lobby, the loud sound shocked a lot of guests, then a lot of the executive people came down and surrounded the center of the lobby like an investigation scene. I was also surprised that the hotel decoration /carpet was charged during the day instead of the night time. I believe day time in the hotel lobby is the busiest. It is not very professional for guests to see a lot of staff lining up and put the decoration carpet down. The facility is also quite old, I felt it was not worth the money in Beijing. The carpet on each floor in the older executive building has water stain. But We were happy with the balcony after the upgrade. Nice scenery. I hope the hotel risk management team and the administrative management team can work towards a better solution to protect the Hilton image and hotel guests safety.

Business_and_leisure Family

10/10

Exceptional

06 Jan 2020

Verified traveler

The service is excellent! Facilities are good too!

Business_and_leisure Self

8/10

Excellent

23 Oct 2019

Verified traveler

The room was renovated and it was nicer than before.

Business

4/10

Poor

29 Sep 2019

Verified traveler

Not recommended

1. Check in and out
We arrived Beijing quite late. We checked in at midnight. The counter staff wasn’t prepared for our arrival. They gave us a room at level 5 with one bottle of water. As we start to settle down, reception called and say our floor would be renovating and they will move us to a renovated floor. So we had to pack our bags again. So, they only knew the renovation work will at 1am? How professional. And they keep saying we will get an upgrade. We say we want to speak to the manager. I stayed for 3 nights. There was no apology at all. I didn’t even get to meet the manager.
Frankly speaking, the new room they gave us was a upgrade - 2 bottles of waters and 2 hangers.
The pillows were quite soft so I asked for two more pillows the next day. Housekeeping had no idea what or why I was asking for pillows.

2. Wifi
I had to reset the password 3 times. I don’t know what went wrong.

3. Package
I bought some stuff from Taobao. Some of my goods got rejected and sent back to seller. Some was not recorded. Only one of my pancake was recorded. Jason wasn’t very happy about it.

Overall, I was expecting basic service from Hilton but it wasn’t within my expectation. And it wasn’t cheap.

Partner

10/10

Exceptional

13 Sep 2019

jiao

very nice, very clean.

Leisure Self

8/10

Excellent

06 Aug 2019

CChing

The breakfast doesnt worth the price and i was misinformed on the breakfast hour.

Business Self

8/10

Excellent

10 Jul 2019

Verified traveler

It is a good hotel with decent rooms and friendly staff. The building itself is not new compared to the Westin across the street. But this Hilton is more affordable. So it is a good value. Overall I was very happy with my stay here.

Business Self

4/10

Poor

16 Apr 2019

Verified traveler

Old carpets make room smell bad.

Came for an event, the event meeting rooms and facility were fine, but the bedroom carpet smelled. Rooms are very old, and a mildewy mold smell permeated the room. Would not stay here again. Nothing surrounding the area, only plus is close tot he highway so not too long to get to the airport.

8/10

Excellent

12 Apr 2019

Verified traveler

The hotel would need some refurbishment as it is a little out of fashion, but still very clean and the service is good

10/10

Exceptional

03 Apr 2019

Dolhathai

Good stay at Hilton Beijing

We had a really nice stay here at Hilton Beijing. The staffs were nice and friendly.

Friends

8/10

Excellent

04 Feb 2019

Carlos

staff it’s really nice and helpful at the receptionist, facilities are great; l can’t say much due l had a very short stay

Leisure Partner

10/10

Exceptional

31 Dec 2018

Verified traveler

I checked in around midnight- it’s an old Hilton w old equipment/devices; the AC is not working properly and the shower head is broken. I only stay for one night and I have important appointment the next morning so I didn’t try to switch room. overall, friendly and helpful staff but poor conditions- they mentioned they are under renovation, hopefully it gonna be better.

Friends_and_family Family

2/10

Poor

26 Dec 2018

Verified traveler

They give us a room that doesn't worth the price I paid. I know this because it's so cold even though I tune the heater to the highest. I requested a change of room upon the last night and the room is quite different, the amenities and facilities are much better and they told me it's the same type of room as the one I stayed for the first 2 nights. I can't bear this apparent lie!

Business Family

8/10

Excellent

12 Dec 2018

Verified traveler

Location and service were exemplary! Executive lounge and Makan restaurant were also very good

10/10

Exceptional

30 Nov 2018

Verified traveler

Everything! The staff is excellent! The person who cleans our room does an outstanding job! The overall property is great.

4/10

Poor

21 Nov 2018

Verified traveler

The main tower is very dated and is under renovation. I was informed that the renovations would begin at 9, but in actuality they began at more like 7am. Management moved me to a room in the Club/Concierge building, which was already renovated. This room was significantly better, but still suffered from a lock system that was very difficult to use, a bath that did not work, and televisions that had poor signal or no signal. Management resolved the issue with a discount. The pool is very nice at night, and the gym is well-appointed.

Business Self

10/10

Exceptional

20 Oct 2018

john

Very good solid business hotel.

It is nice to have a place that lives up to the perception. It is not a luxury hotel. But a solid business hotel-clean good fixtures, place to hang your suit, very good gym, etc.

Will stay again

6/10

Pleasant

29 Sep 2018

Magda

Small rooms, drainage in shower and sink terrible....location close to subway station which is very convinient

4/10

Poor

21 Sep 2018

Andrew

bathroom floor drain smells very strong, I poured water in the drain every few hours. Toilet does not flash well. Amenities are old. Dinner only have buffet or Tai food.

8/10

Excellent

30 Aug 2018

Graham

A nice hotel - such a welcomed relief in China!

Nice hotel, rather expensive. I paid the slight extra for breakfast included, together with high speed WiFi and lounge access - rocked my money in the happy hour (2 hours) each evening with copious wine and food, free of course!

8/10

Excellent

26 Aug 2018

yupadee

location is not good
price wuite expensive
staff is good
breakfast is good

Family

6/10

Pleasant

17 Jul 2018

Martin

Hilton begins refurbishment

Not quite what I anticipated for a Hilton hotel. Room cleanliness and size was good as was the comfortable bed. Staff very friendly, helpful and able to communicate well in English. Hotel tired and refurbishment has just begun. Location not too far from bus/subway but a little away from restaurant/shopping district of Sunlitun. Cost of public transport very cheap.

8/10

Excellent

23 Jun 2018

Verified traveler

A good business hotel

Excellent service and convenient (especially to the embassy district). Staff is very helpful. Breakfast was okay. The main building is well maintained but is showing its age at times. Good hotel over all.

8/10

Excellent

19 Jun 2018

Verified traveler

Our room key always have problem and not work, so frustrated.

8/10

Excellent

30 May 2018

Bob

The Garzas at Beijing Hilton

This hotel has a very sophisticated air. Our check-in was great. We were allowed to check in early which was nice because we arrive about 3 hours before our normal check-in time. The concierge as well as the rest of the staff were all very helpful throughout our stay. The subway was only about a block away. I would have liked to stay longer.

6/10

Pleasant

03 May 2018

Teeka

Older hotel

The lobby area seemed remodeled but the room and hallway seemed quite old. Hallway smelled and the bathroom smelled like Raid roach spray. My room was large and had a balcony which was a plus.

8/10

Excellent

24 Apr 2018

Verified traveler

Rates change all the time. Would be nice if we could get the same rate each stay.

10/10

Exceptional

21 Apr 2018

Verified traveler

Stayed at the Hilton previous. Great place.

Great staff, especially Paul with the concierge. Staff help with transportation, arranging tours, recommending how best to see sites. Food was good, a little expensive though. We'll stay here again.

8/10

Excellent

12 Mar 2018

Verified traveler

It is in general good and i real dont have 50 characters' comment.

6/10

Pleasant

09 Mar 2018

Verified traveler

Overall experience wasnt so great because the bathroom was smelly (should be drainage issue). The handsoap bottle was rusty at the tipping point - housekeeping changed it for me immediately. Tv obviously wasnt working becuz cable wasnt plugged in for some reason. Hmm overall many minor issues that guests need to address prior to them fixing it.

8/10

Excellent

22 Feb 2018

Verified traveler

Warm, friendly but far from the central of Beijing

Nice stay, but I am not sure if it's worth the money

2/10

Poor

30 Jan 2018

weiren

Bad service, push customers upgrade......

My stay was very bad

8/10

Excellent

22 Jan 2018

Mickey

Nice but aged Hilton Hotel

It’s a comfortable hotel and well located next to Embassy row, restaurants, and subway. While there is a new tower I wasn’t willing to pay ¥ 400 per night for an upgrade.

10/10

Exceptional

03 Jan 2018

picciani

The staff was excellent and very clean

The place I will come and stay when needed location is very good near all stores and very good place people very nice it’s winner

6/10

Pleasant

29 Dec 2017

Joey

Stay only if necessary.

Stayed for 3 nights 26/12-28/12 for work as office is nearby. Room & toilet were clean, but toilet had a constant musty smell. Very overpowering and uncomfortable.
Breakfast was disappointing; limited choices and small selection.
Would not stay again unless other options are unavailable.

10/10

Exceptional

20 Nov 2017

Verified traveler

Great service great location

Staffs are very friendly and helpful.
City view room may be a little bit noisy to those who are sensitive because of cars honking outside.
Location is great - close to liangmaqiao stn.

8/10

Excellent

05 Nov 2017

Verified traveler

Pleasant holiday stay

Spacious room. Comfortable. Reception was friendly and polite. Check in and out was quick. Short walk to metro station. Good neighborhood. I stayed 6 nights. Only one night there was smell of tobacco in room, probably from next door. On two days, breakfast was very crowded due to holiday groups. Other than these small matters, my stay went as well as I had hoped for.

Family

8/10

Excellent

27 Oct 2017

Verified traveler

Nice room, comfort stay, fresh and delicious food

8/10

Excellent

14 Oct 2017

Verified traveler

Food is too expensive.

Excellent

Family

4/10

Poor

15 May 2017

John

The silk road conference was a pain to deal with.

10/10

Exceptional

28 Mar 2017

tinaSg

Perfect hotel for business trip

Very caring and attentive staff, deeply appreciate their services during my stay. Would like to thank Damon, David, etc.

The food is excellent, not salty or oily at all!

2/10

Poor

17 Mar 2017

Verified traveler

Very upsetting that they sent someone to my room at 8pm to collect a bill ...... worse experience ever

8/10

Excellent

31 Oct 2016

John

Great views of the city

The hotel offered up great views of the city and was very convenient for transport links

8/10

Excellent

13 Oct 2016

Barbara

Good buffet

The buffet is very good.

10/10

Exceptional

11 Oct 2016

Verified traveler

Excellent stay

The room is very clean with a super comfortable bed. Hotel staff are very friendly.

4/10

Poor

01 Sep 2016

Verified traveler

Lost receipt for security deposit

The hotel staff claimed they could not clear the security deposit on check out since they had lost the receipt and American Express was not open at the time of checkout. In general, the desk staff was rude and ineffective.