InterContinental Sorrento Mornington Peninsula

Australia , Mornington Peninsula - VIC
Sorrento, 23 Constitution Hill Road
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50 reviews shown

10/10

Exceptional

28 Feb 2026

Jorge

Spotless rooms and great location

Partner

10/10

Exceptional

16 Feb 2026

Leah

Staff

10/10

Exceptional

28 Jan 2026

Richard

Clean rooms and great staff

Leisure Partner

10/10

Exceptional

28 Jan 2026

Kelly

Overall

Partner

10/10

Exceptional

22 Jan 2026

Ahmed

Clean room nice hotel

10/10

Exceptional

04 Jan 2026

Emily

Was an amazing experience there and will be coming back

10/10

Exceptional

29 Dec 2025

Fiona

Amazing breakfast chef, great pool, fantastic bed and pillows

Leisure

10/10

Exceptional

28 Dec 2025

Karina

Beautiful hotel, helpful staff located in a cute seaside town.

10/10

Exceptional

18 Dec 2025

Terri

Lovely hotel .. great style!

Business

10/10

Exceptional

16 Dec 2025

Craig

Awesome view!

10/10

Exceptional

12 Dec 2025

ray

Beautiful room and facilities and a great location. The staff were very friendly and attentive

Partner

10/10

Exceptional

26 Nov 2025

Ian

The staff gave us a celebratory bottle of champagne to recognize my wife's recent retirement which was the reason for our getaway. Very much appreciated the thoughtful gesture.

Partner

10/10

Exceptional

28 Oct 2025

Judith

Beautifully presented, comfortable, clean room.
Upgraded by welcoming reception staff due to my special birthday.
Gorgeous pool and surrounds.
Delicious breakfast.

Partner

10/10

Exceptional

19 Oct 2025

Marie

2/10

Poor

19 Oct 2025

Maha

Don't waste your money. The only plus side was that the young staff are lovely and attentive however my room, (over $600 per night) was in the old part, clanking sounds with the air conditioner. The breakfast is actually gross to look at, I'm guessing the food is not thrown out and recycled over again along with stale croissants and mushrooms that were overcooked soggy and actually sickening. Poached eggs that tasted like vinegar and owlets swimming in oil. Ate in one night, couldn't eat the linguini, the description didn't match what came out and couldn't eat any of the seafood, guessing it was frozen, also swimming in a sub standard butter and oil totally uneatable. Promised that the bar would be restocked daily and it wasn't. In the morning had to walk past vomit on one of the steps outside the pub. I can't believe this place can pertain to be a first rate hotel.

Leisure

8/10

Excellent

13 Oct 2025

nicole matterson

Lovely stay, disappointing the TV was not working and also no information on how to contact the reception. The room phones were not clear

Partner

10/10

Exceptional

05 Oct 2025

Mirolla

Amazing staff and location

Leisure Friends

10/10

Exceptional

30 Sep 2025

Amanda

An elegant and refined hotel, a place to rejuvenate and relax where all comforts are accommodated. Helpful and gracious staff- will look forward to returning!

Leisure Family

10/10

Exceptional

28 Sep 2025

Ana

Gold class hotel in Sorrento

Leisure Family

6/10

Pleasant

21 Sep 2025

Steven

Staff in breakfast area were very slow and we had to wave at them to get service. They were chatting to each other all the time. We had Lucy same spot same problem staff service very poor had to wave at them for service. Breakfast food selection was average had a lot better at other hotels

Partner

10/10

Exceptional

19 Sep 2025

Emma

Excellent stay.

10/10

Exceptional

09 Sep 2025

john

Excellent location. Disappointed restaurant closed

Leisure Partner

8/10

Excellent

25 Aug 2025

Verified traveler

Great Hotel & Great Staff

Great hotel, clean and comfortable. Staff very friendly and attentive.
Providing mini bar and breakfast could have more variety.

Partner

10/10

Exceptional

01 Aug 2025

Mengxin

Room was nice and clean but the chromecast did not work in our room

Leisure Partner

8/10

Excellent

27 Jul 2025

Margaret

Great location; great service.

We were disappointed with the size and lack of comfort for two people in our room. There was only one chair, so not ideal for sitting to watch TV or read; bathroom offered almost no privacy; the only useful storage was one drawer each; the iron could only just be reached without climbing on a chair. The plus side: great location; mostly quiet; fabulous breakfast!!!! Restaurants were expensive compared to average Melbourne prices. Service was excellent.

Partner

8/10

Excellent

22 Jul 2025

Megan

Loved the location to shops, restaurants and beaches.

10/10

Exceptional

26 Jun 2025

Jon

The staff were lovely the room was very nice and cozy made for the perfect winter getaway with our little family

Leisure Family_with_children

6/10

Pleasant

30 Mar 2025

Izhar

Nice hotel centrally located, improve cleaning

Cleaning stuff can certainly improve, the room was not vacuumed or swept for two days, used bottles and glasses were not removed.

2/10

Poor

08 Mar 2025

Nikolai

For the decades this is first time front reception telling me I never did in my life- ordered something thing to the spa , I do not know where is the spa, then someone took speakers from the room, I have not seen them from the entrance to the hotel, I am 66 , and a Doctor, this is abusing
I would never back to this hotel
I am really disappointed

Partner

2/10

Poor

25 Feb 2025

Chris

Underwhelming

We stayed at the Intercontinental Sorrento for two nights and were initially told over the phone that we’d receive an upgrade, but upon arrival, we were given the room we originally booked. The Alfredo/patio area was spacious, but with only one chair facing a fence, it felt poorly designed.

For $500+ per night, the room and breakfast options were underwhelming. The limited breakfast selection and average food quality did not justify the price. Additionally, the toilet flush button kept falling into the toilet, and while wine glasses were provided, there was no bottle opener in the room—small details that made the stay feel less refined than expected. On top of that, the curtain didn’t close completely, allowing a lot of light in and disrupting sleep, and the air conditioning vent was putrid.

Overall, the experience did not meet the premium standard we anticipated

Partner

8/10

Excellent

02 Feb 2025

Helen

My stay had many positives, but the hotel was quite busy. The staff were excellent, polite, helpful, and always attentive. My room was comfortable and well-appointed, though it was near the bar, and the noise continued until the early hours. The hotel’s pool looked great, but unfortunately, it was too crowded on my first day to enjoy it. Overall, it was a good experience, but more space and quiet would have made it even better.\"

Leisure Self

6/10

Pleasant

19 Jan 2025

Grant

Hotel, restaurants and location were great. Staff service was variable - some welcoming some not so. Check-in was very slow and cumbersome. Breakfast each morning was provided promptly and very nice - but servicing at breakfast was poor and dis-organised. Overall, our experience was mixed - some things great, some things really need improving to make this a 5-star hotel. It's still some way off.

Leisure Partner

6/10

Pleasant

06 Dec 2024

Craig Graham

Mediocre Hotel

The hotel has been tastefully done and the pool area is nice. The rooms were very small. Be careful when you choose your room type. We were lucky that we got a bayview room which made our room a little less claustrophobic. Our friends paid more to get a verandah room. The verandah was tiny and had a huge privacy screen so there was no view or air flow.

Friends_and_family Friends

4/10

Poor

28 Nov 2024

linda

Nice property with potential for much better. Room tiny with no closet and inadequate bathroom and tea making spaces. Room not cleaned and serviced properly over 5 days. Breakfast buffet a sad affair and stale bread one morning. Hot Brekky ok but little choice. Breakfast staff unhelpful and clearly don’t want to be there. Overall disappointing and issues that have been pointed out before but ignored when looking at previous reviews. Not up to intercontinental or 5 star standards. Reception team very good but it doesn’t make up for the inadequacies of the rest.

10/10

Exceptional

16 Nov 2024

Mark

Great facilities. Staff were amazing. Breakfast was great!!!

Leisure Partner

8/10

Excellent

10 Nov 2024

Milana

Beautiful hotel with a very European vibe. Pool was ideal to lounge by. Unfortunately most of the restaurants on site arent open during the week so dining options were limited.

Leisure Partner

10/10

Exceptional

02 Nov 2024

katrina

Great location great hotel

Amazing stay well worth a visit to the spa for the bathhouse experience will come again

Partner

10/10

Exceptional

14 Oct 2024

brett

Good location

Leisure Partner

10/10

Exceptional

09 Oct 2024

ZHANHAO

Highly recommend

10/10

Exceptional

05 Oct 2024

Kylie

Incredible! Everything was beyond my expectations and more. Absolutely loved the hotel decor and so different to other 5 star hotels that focus on a cookie cutter look. Everything was just incredible, the staff so attentive and warm snd inviting. The food, service, the room all 5*. Can’t wait to come back.

Leisure

8/10

Excellent

02 Oct 2024

Tim

Located right in town so very accessible to everything. For the price paid however, did not find this good value. Nothing about the room was overly special. Room service finished at 9pm. The balcony was very dirty and needed a clean. Personal preference, but pillows were very uncomfortable. Buffet breakfast was very good.

Leisure Partner

2/10

Poor

23 Sep 2024

Drina

Dirty, dusty, inadequate breakfast options and supply. Very disappointing.

Leisure Partner

10/10

Exceptional

03 Sep 2024

Caitlin

Wonderful Stay

We had a fabulous mid week getaway.
Staff were brilliant, room was fabulous - loved everything about our 3 night stay.
Can’t wait to do it again!

Partner

8/10

Excellent

02 Sep 2024

Sarah

Service was great and very friendly.
Shame that Barlow was not open and that it was not made clear on their site.

Leisure Family

10/10

Exceptional

18 Aug 2024

Melbourne Building

We loved the place... Differently coming back here again

Leisure Partner

6/10

Pleasant

15 Jul 2024

Charlie

Only one comment regarding potential ‘hidden costs’ as the original booking included free breakfast buffet and the hostess mentioned we were entitled to one free coffee and one free tea. We then proceeded to order two lattes.

During check-out, the receptionist stated there was an 11 AUD balance. I was quite perplexed, the room was pre-paid and nothing was used or ordered to incur any incidental charges. I inquired about the source of this charge and it was replied that it was an additional coffee from breakfast.

Incredulous, I mentioned what the hostess said and the receptionist said that the free buffet was for the entire booking as well as the free coffee and tea offer. This meant by interpretation, only one coffee and one tea could be ordered - we ordered no tea, just two lattes; therefore one latte was “extra cost”.

It was an absurd rationale although I decided to just pay the charge. The receptionist proceeded then asked if I wanted to use the CC on file for deposit. I asked if I could pay cash and the answer was no; therefore, I was again perplexed - isn’t that the reason for a deposit? What created the necessity to ask if I wanted to use the CC on file, especially if cash is not accepted?

Otherwise, the overnight stay was relaxing and comfortable. No additional comments.

Leisure Friends

8/10

Excellent

04 Apr 2024

Kym

A nice comfortable place to stay within walking distance to everything.

Leisure Self

10/10

Exceptional

01 Apr 2024

Anne-marie

Lovely location and wonderful amenities.